Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,653 total complaints in the last 3 years.
- 681 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a paying GoDaddy customer and contacted support on June 10, 2025, regarding a ********* 365 login issue tied to my domain `***.com`. The error message I received was:AADSTS50107: The requested federation realm object 'sso/:godaddy:/*/*/*.com' does not exist.I followed every troubleshooting step their support team suggested, including clearing cookies, cache, using incognito mode, and switching browsers. With a technical background, I could tell this was a backend ********************************* issue, but no one at GoDaddy would escalate or treat the issue with the urgency it required. Over the course of several days, multiple representatives dismissed it as a front-end or DNS issue.When I called again and pushed for real answers, the representative finally contacted their tech team, who confirmed this is a known issue and that I was correct in identifying it. Despite this, the representative raised his voice at me and belittled me on the phone. I was told I had until tomorrow to cancel before the subscription renewed and that no refund or assistance would be offered.This issue has been ongoing for a month and still remains unresolved. As a customer, I feel ignored and disrespected. I am requesting that GoDaddy escalate this to a ********* 365/Azure AD specialist and take accountability for how poorly the situation has been handled. Again, this issue has not been resolved. Thank you.
Business Response
Date: 06/12/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On May 3, 2025, our customer purchased a Websites + Marketing Basic for a one-year term. This purchase included a one-year free trial of a ********* 365 (M365) Email Essentials plan.
On June 9, 2025, our customer purchased a M365 Email Essentials plan for a one-month term for a second email address.
That same day, they contacted our *********** to troubleshoot login errors they were experiencing. GoDaddy's technical support staff worked diligently to resolve all technical issues our customer experienced, and a case was created for our Advanced Technical Support team to troubleshoot further. Our staff advised that these cases can take ***** business hours to resolve.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On June 11, 2025, our Advanced Technical Support team responded to our customer, advising that their concerns have been corrected. If our customer is still experiencing these login errors, they can reply to that email to reopen their case.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the CEO GoDaddyInitial Complaint
Date:06/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In February of 2025 GODADDY automatically renewed my account with them without prior notification. The fee was $300.36. In March I cancelled the account. The account has been closed since March. I have been attempting to get GODADDY to reimburse me the difference based on one month of listing on their site. It comes to $275.33. They are insistent that no refund will be offered. They are keeping the full $300.36 for a service they allowed me to cancel after one month but are keep the full years payment.Business Response
Date: 06/13/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On February 12, 2020, our customer purchased a domain name and Websites + Marketing (W+M) for one-year terms each. W+M is GoDaddy's proprietary, do-it-yourself, template-based product which our customers can use to construct a website.
GoDaddy continued to renew our customers domain and W+M according to their account preferences to honor agreements with them.
On February 12, 2025, our customers W+M auto-renewed according to their account preferences.
On February 13, 2025, our customers domain auto-renewed according to their account preferences.
Between March 11, and March 12, 2025, our customer contacted our Care support to address the recent ********. During those interactions our customer was properly informed that the renewals they were referring to were not refund eligible.
GoDaddy gives its customers complete control over billing and renewal preferences. ****************** is a customer responsibility. Our customer may find the following articles helpful.
Turn off auto-renew: *****************************************************************
Refund policy: *****************************************************************
On April 18, 2025, chargebacks were initiated by our customer's financial institution regarding the most recent auto-renewals. These chargebacks withdrew the payments made to GoDaddy.?
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Until the chargebacks are resolved by our customer's financial institution, we are unable to provide goodwill gestures in a state of financial loss.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO | GoDaddyCustomer Answer
Date: 06/18/2025
I have never been notified of GODADDY renewal in advance before they automatically renewed the account. Once I realized I canceled the account, which to this day is non-existent. They had refunded approximately $46.00 that was a security fee but not the balance from the approximately $300.00 for the web site. I will admit a month had gone by before I realized the account was activated. I accept I should be charged for at least that month, not for a whole year for something they removed. If there was a no refund policy they should have told me when I called to cancel. I would have left the site open.
My bank originally gave me a credit after GODADDY received their money...Then GODADDY put the bill back out again...and I was charged again.
Why am I being charged for a full year of service when the account was cancelled after one month. They should have emailed me or contacted me alerting me of their renewal going into effect. This is not fair for people who have financial constraints, business closing or going out of business. This one-sided way of taking money and keeping it doesn't seem right or fair to me.
Business Response
Date: 06/23/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our original response. It can typically take 90 days or more for a financial institution to fully resolve and release a chargeback. Until the chargebacks are resolved by our customer's financial institution, we are unable to address goodwill gestures in a state of financial loss.
GoDaddy sends email notifications informing customers their products will renew according to their account preferences unless additional action is taken. ****************** is a customer responsibility.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO GoDaddyInitial Complaint
Date:06/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of issue: 6/10/25 I have been a loyal GoDaddy (and former MediaTemple) customer for over 10 years. Recently, multiple websites on my account were deleted without my authorization. I made repeated calls to support, was told to wait or upsold unrelated services, and was ultimately charged over $500 for a recovery that failed. No data was restored and no refund was offered. Support has refused to escalate my case. I am seeking a full refund and an explanation of why this occurred.List affected domains: main domain:****************** subdomains:*************** ************************ 15+ moreBusiness Response
Date: 06/10/2025
Thank you for the opportunity to address our customers' concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
In July 2024, our customer purchased a Maximum Linux Hosting plan on a monthly billing cycle. Per their selected account preferences, ********************** automatically renewed the hosting plan each month in accordance with our agreement, most recently on February 28, 2025.
On March 5, 2025, GoDaddy issued a renewal notice informing our customer that their hosting product would renew as scheduled. On March 10, 2025, our customer, or someone with access to their account, logged in and deleted the hosting plan before its scheduled renewal.
On March 20, 2025, they contacted our Care Team by phone regarding a missing website. During the call, our representative explained the status of the hosting account and offered a restore service, contingent upon the availability of the site content.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer's situation, the hosting plan is no longer restorable, and GoDaddy no longer has the associated website files. We strongly recommend maintaining local backups of all website content to prevent data loss in the future.
As a courtesy, we have issued a refund for the restoration fee. Please allow 35 business days for the refund to be processed, depending on their financial institution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****
Office of the CEO GoDaddyInitial Complaint
Date:06/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a GoDaddy customer for nearly 11 yearsour domain (@***************) was registered through GoDaddy years ago, and we also purchased all of our Emails through them. In October 2024, to save on rising rates, GoDaddy sold us a block of new email accounts for over $11,000. At no point did GoDaddys sales representative inform us that purchasing these new accounts would forfeit refunds on our existing subscriptions. As a result, we ended up with roughly 20 unwanted email accountsand thousands in non-refundable chargeswhich we reluctantly accepted by disabling all auto-renewals.Then, on May 25, 2025, GoDaddy charged us an additional $4,591.68 for 28 more email accountsbringing our total to 89 (42 unused, empty email accounts now)when only 47 are in use. The new 28 emails sat unused for two weeks before we even noticed the charge to our company card. Under GoDaddys policy, customers have only seven days to request a refund; when we called on June 9, 2025, twice, for an out-of-policy refund, both agents denied our request and refused escalation to a manager. GoDaddy also denied our request for store ********* the past year alone, GoDaddy has billed us roughly $18,000 for email accounts for our 35 employees and contractorsbringing our eleven-year total to nearly $100,000 on domain and email services. We feel completely helpless: GoDaddy charged our credit card thousands of dollars without our informed consent, and we have no recourse other than to write off unused accounts. Please help us find a fair resolution and restore the trust built over eleven years. Thank you for your time.Business Response
Date: 06/16/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
On May 25, 2025, our customer manually subscribed to twenty-five ********* 365 Secure Business Professional email plans via the GoDaddy website, each for one year. As part of this transaction, they also renewed seven ********* 365 Email Essential plans for one year.
On June 6, 2025, they contacted our ************* Team via online chat to request a refund for these transactions. At this time, they were advised correctly that, according to GoDaddy's Refund Policy, ********* M365 products are only refundable during the first seven days after purchase.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our customer has been correctly advised per **********************'s Refund Policy, which can be found at this link: ***************************************************/refund-policy
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO - GoDaddyInitial Complaint
Date:06/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
March 3rd I find a charge of ****** cents in my account for a payment I DID NOT AGREED on! I do not check my bank accounts every day and just happened to check my business account for insurance purposes and see this charge I call they said my website is e commerce, I DO NOt HAVE NOR ***** to have an e commerce website I do not sell products online my site! Please check:************************** And they went ahead and charged me almost **************************************************************They be charged me twice last year They lied to me about what I was purchasing and they went ahead and drafted money I do NOT authorize nor did I see an email sent to me saying they where going to take that money out! And if they sent it I did not see itBusiness Response
Date: 06/16/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On November 20, 2023, our customer purchased a W+M Commerce plan for a one-month term via phone. This plan automatically renewed through January 20, 2024.
On March 2, 2024, during a call to purchase a one-year term, our representative inadvertently canceled the new purchase. GoDaddy immediately added another one-year plan at no charge, but website content wasn't restored as our customer disconnected the call.
On March 18, 2024, we assisted in restoring website content to the new annual plan. Meanwhile, their monthly plan had automatically renewed on March 6 and March 20, 2024.
Between April and September 2024, our customer sought refunds that fell outside our standard refund eligibility window and were respectfully declined.
On March 2, 2025, per our customer's account settings, ********************** automatically renewed the W+M Commerce plan for an additional one-year term in good faith to honor agreements with them.
On June 9, 2025, they contacted our Care Team about the renewal in question, noting they don't sell products or services online. Our ************* team offered to assist our customer with downgrading their plan at the time, however, this offer was not accepted.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While the plan includes eCommerce features, customers are not required to utilize all features of their plan.
If our customer downgrades to a more suitable W+M plan before July 1, 2025, they may email *********************************************** for a partial refund of the difference between plans, as an exception to our Refund Policy.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the CEO - GoDaddyInitial Complaint
Date:06/09/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have used the company GoDaddy for years. We are a 501(c)3 nonprofit organization and the tax should be removed from all of our purchases. We spoked to the company last week and we were told to email them directly at ************************************ We did this on Tue 6/3/2025 4:08 PM as you can see from the attached photo. As of 6/9/25 we have not heard back from the company in any way shape or form. We called GoDaddy today and were on hold for over 35 minutes. We were then told the sales department can only be reached by email and they could not give us a timeline on when we would hear from someone or get this issue resolved. We expressed we needed our account updated ASAP because we get billed numerous times through out the month and we should not be paying sales tax. Over 45 minutes talking in circles and again it was "they can only be reached by email" and there was no one further we could talk to and there was no timeline on when we would hear from someone and get this resolved.Business Response
Date: 06/16/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Recently, our customer reached out to our *********** to submit the necessary documentation for establishing their Tax-Exempt status with GoDaddy. These requests are processed on a first-come, first-served basis. However, due to an unexpected increase in request volume, our processing times were delayed.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customer and appreciate their candid feedback.
Furthermore, we have expedited their request and successfully applied Tax-Exempt status to their GoDaddy account. Additionally, our tax exemption team has reached out to our customer via email with an update on their account status and refunds.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the CEO - GoDaddyCustomer Answer
Date: 06/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** & **** *****
Initial Complaint
Date:06/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted customer support by phone and after waiting 40 minutes on hold, was told they can't help me. I was directed to email **************************** for support. As soon as i emailed them, i received an automated response telling me that they cannot offer any support through that email and to fill out a form on their website. After filling out and submitting the form, i receive an email telling me they can't help me and to call the number i originally called.Since godaddy customer support is refusing to offer any support for a paying business customer, someone there will need to contact me to resolve the issue i'm having and refund any fees until i'm provided with a working product that i'm paying for.Business Response
Date: 06/10/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On October 16, 2024, our customer purchased a one-year subscription to our Websites + Marketing (W+M) plan through an online transaction. W+M is a proprietary, self-service, template-based platform designed to help users create and manage their websites independently.
On June 9, 2025, they contacted our Care Team for assistance with integrating ****** Analytics into their website. Unfortunately, they were mistakenly referred to an incorrect team during this interaction.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office empathizes with our customer and apologizes for any inconvenience they may have experienced.
To assist them further, we have included the following support article that outlines the steps to add ****** Analytics to a W+M website: ***********************************************************************************; Should they require additional assistance, our Care Team is available 24/7 and can be reached at: *********************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****
Office of the CEO - GoDaddyCustomer Answer
Date: 06/10/2025
I followed the steps outlined in godaddy's help page to setup ****** analytics. ****** support also assisted in setting it up to integrate with Godaddy. Godaddy is actively blocking ****** analytics. I contacted support and was directed to a dead email address ******************************* I was then directed to submit a form through the website. I was then informed that the form i submitted cannot be turned into a support ticket because they don't offer support. I was then directed to call godaddy at the same number I was already told doesn't offer support.
The terms of the agreement have nothing to do with this. The terms of the agreement also state that godaddy is to provide a working product. The product that I am paying for is not working and godaddy is refusing to offer any support to fix their product.
Godaddy's response is an obvious attempt to ***** any responsibility for their product and amounts to fraud.
I expect contact from godaddy to resolve this issue. My next steps are to file a complaint with the *** and the Attorney General.
Business Response
Date: 06/11/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response and encourage our customer to continue working directly with our Care Team to resolve the technical issues related to their website.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
****
Office of the CEO GoDaddyInitial Complaint
Date:06/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom It May Concern, I am writing to formally express my deep dissatisfaction with the extremely poor customer service and operational failures I have experienced with GoDaddy POS. To start, your customer support is beyond unacceptable. Every time I reach out, I am met with wait times exceeding one hour, only to be connected to rude and poorly trained representatives who show zero urgency or accountability. It takes weeks to resolve even the most basic technical issues, which is detrimental to any business relying on your point-of-sale system.I recently ordered an additional POS terminal for my business, and I was told it would be shipped via 2-day delivery. Not only was this promise not honored, but on June 9, 2025, I received a ***** delivery confirmation photo of a package that was clearly not my house or community. I immediately called to resolve the matter, but unfortunately, your representative ******* ***** was entirely unhelpful, dismissive, and refused to escalate the issue. When I asked for a supervisor, I was transferred to a different department with no explanation or ***************** of now, no one has taken initiative to issue a replacement terminal, and Ive been told to just wait for ***** to finish their investigationas if I can just pause my business operations indefinitely. This is outrageous, especially for a product that is essential to running my *********** is evident to me that GoDaddy POS is not equipped to support real businesses. The system itself is unreliable, the customer service is unprofessional, and the lack of follow-through on shipping, problem resolution, and accountability is staggering. CONT ON THE OTHER PAGE.Business Response
Date: 06/10/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On May 24, 2025, our customer contacted our Commerce Advanced Support (CAS) team for assistance with their GoDaddy Payments account. During this interaction, a ticket was created to investigate their concerns. The ticket was resolved on June 3, 2025; however, our team has since received additional questions from them, which we have been actively addressing.
On June 4, 2025, they purchased a GoDaddy Smart Terminal. The Smart Terminal utilizes GoDaddy Payments to enable merchants to process transactions with ease, accepting both swipe and contactless payments, and features a built-in printer.
On June 9, 2025, ***** misdelivered the Smart Terminal to an incorrect address. Our customer contacted us the same day, and our CAS team immediately ordered a replacement device, with the expectation that one device would be returned to us once both have arrived.
Unfortunately, that same day, GoDaddy experienced unexpected technical issues with its phone lines in specific locations, causing longer-than-normal hold times. Our staff worked quickly to resolve the issues and minimize any impact on our customers by rerouting their calls to an alternative call center.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On June 10, 2025, ***** notified us that they had retrieved the misdelivered package and scheduled it for delivery on June 11, 2025. Additionally, they will receive the replacement Smart Terminal the same day.
Once they determine which device they will keep, they need to contact *** to request a prepaid return label.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the CEO GoDaddyCustomer Answer
Date: 06/10/2025
Im not sure where youre getting your information from, but I would like to clarify a few important points:
The package was never delivered to me. I have still not received it.
If you review the recorded call, the representative even said, Oh, I thought you hung up on me. I was on the phone for an hour and 30 minutes, pleading with the agent to replace the unit free of charge. I submitted the complaint immediately after I was informed that I needed to wait for the ***** investigation to conclude.
Additionally, if you check my account, youll see that there were open tickets for over two weeks. The case number is 00252662.Business Response
Date: 06/11/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response.
***** has delivered both packages to our customer today, June 11, 2025. Our office has confirmed this with ***** tracking, which shows their residence.
Once they determine which device they will keep, they need to contact *** to request a prepaid return label.
Furthermore, on June 7, 2025, their case was closed due to automation, as we had received no response from our customer. If they still have additional questions or feel that their concerns have not been fully addressed, they can reply to the email to reopen the ticket.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
Jenn
Office of the CEO GoDaddyInitial Complaint
Date:06/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint Against GoDaddy I have been a loyal customer of ********************** for over 10 ******** May and April, two of my products were automatically renewed. These charges included my annual renewal fees as well as separate charges for domain protection. I have other GoDaddy products that are not set to auto-renew, so I contacted customer service to request that auto-renewal be disabled for the next cycle of these products.The representative I spoke with confirmed that the auto-renew feature had been successfully turned off, and that domain protection was still active. He informed me that if I chose to cancel domain protection, i would need to call back. He said I would only be eligible for a refund on the product that was purchased in April domain (as it was within 30 days), but not the other. I clearly stated that I would be keeping domain protection, so no cancellation should have occurred.However, a few days later, I received an email from GoDaddy informing me that domain protection had been removed. I called customer service again, and the representative confirmed this. I was also told that when auto-renewal is turned off, domain protection is automatically removed, something that was never explained to me in my initial call.Despite the domain protection being removed without my consent, I was still charged for it. I requested that the domain protection I paid for be restored, or, if that was not possible, that I receive a refund. I was told neither option was ************ my view, it is not acceptable business practice to remove a service that a customer has paid for without their consent and then refuse to either restore the service or issue a refund.After multiple calls and no resolution, I felt I had no choice but to escalate the matter.Resolution Requested: I am requesting that the domain protection I paid for be restored immediately, or that I receive a full refund for the services that were removed without my authorization.Business Response
Date: 06/12/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
On April 13, 2025, our customer contacted our ************* Team for clarification on the recent automatic renewals of two of their domain names. These automatic renewals included Full Domain Privacy and Protection (***).
Full Domain Privacy and Protection is a premium add-on service that provides proxy contact details in a domain's WHOIS information and protects against the cancellation, expiration, or transfer of a domain name. Domain names that have this service cannot be canceled or transferred until Full Domain Privacy and Protection is downgraded.
During their interaction with our ************* Team, our customer asked to have the Automatic Renewal of the domains disabled. In accordance with our customers request, Automatic Renewal was disabled of these domains, thereby canceling the *** on the domains.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We understand our customers frustration regarding the lack of communication provided to them at the time of their request, and have ensured their interaction has been shared with our ************* Managers to identify areas for improvement.
As a gesture of goodwill, and because we value our customers business, we have issued a refund of the canceled *** add-ons for both domains in question. Our customer should allow between three to five business days for the funds to be reflected with their financial institution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the CEO - GoDaddInitial Complaint
Date:06/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a loyal GoDaddy customer for over 15 years. I pay for email hosting on my business domain (**********), using the address **************** For a long period of time, I experienced serious deliverability issues. Clients and contacts were not receiving my emails, which directly impacted my business.After investigating the issue myself, I discovered that my DMARC record (part of standard DNS email authentication) was misconfigured, something that should have been handled correctly by GoDaddys email setup. A GoDaddy support ***resentative confirmed that my DMARC was misconfigured and said they fixed it. However, by that point, the damage had already been done and I had lost professional opportunities due to email deliverability problems. I asked to escalate this to a supervisor via chat, and a supervisor entered the chat, only to close it within 30 seconds before I could send a single message. I then called GoDaddy support and spoke with a *** who said he would put a refund request in. When I requested a refund or a waiver for my upcoming renewal, I was sent a vague denial email that said my request was "out of policy" and told to refer to GoDaddy's legal agreements. I called support and asked to speak with someone higher up. The supervisor refused to help and said it was not GoDaddys fault, and went so far as to claim my email address wasnt ***utable, which is both unprofessional and technically inaccurate.I then called again and asked for escalation. The customer support *** refused to transfer me to anyone, refused to escalate my case, and even refused to give me her name. I was, however, given two case numbers: 146989655, 146987707 I am requesting a full refund for the affected billing term, due to the failure of GoDaddys email service and mishandling of support. I am moving all domains and services away from GoDaddy permanently.Business Response
Date: 06/11/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On December 6, 2022, our customer purchased M365 Email Essentials with Security for a 1-year term without the aid of an agent. That plan has continued to auto-renew in accordance with our customers account settings.
In February of 2024, ****** and ***** began requiring bulk senders to authenticate their emails with ****. This aligns with a broader trend where both ****** and Yahoo require bulk email senders to use SPF and DKIM to ensure their messages pass DMARC (Domain-based Message Authentication, Reporting & Conformance). DMARC is a protocol built on SPF and DKIM to verify the authenticity of emails and prevent spoofing.
Our customer contacted our Care Staff on June 7, 2025, for concerns related to sending email to recipients. Our Care Staff identified that our customer didnt have any DMARC or DKIM records and updated them.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customers experience. However, ************** is a customers responsibility. Once our Care Staff was made aware of our customers concerns, they correctly identified the problem and resolved it.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***
Office of the CEO - GoDaddy
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