Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,611 total complaints in the last 3 years.
- 681 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
* 7/14/22, 7/14/23, 7/14/24 (Auto-renewal on an account that is/was hidden)* $20.17 (2022), $20.17 (2023), $22.17 (2024)* Domain renewal for an inactive website * goDaddy LLC created an alternate account ID on my login for ****************** to hide the subscription/auto-renewal along with the charge history. Upon logging in with the correct email address for this account, it showed me a different account ID that was not the one being charged and made it seem like I was not paying for anything.* The business tried to resolve it and then emailed me back saying they would not. This company partakes in shady practices that are not fair to the consumer.
Business Response
Date: 05/15/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On July 13, 2020, our customer created a ********************** account. On that same day our customer registered a domain name for a one-year term in an online transaction. Per our customer account settings ********************** continued to auto-renew their domain name within their account on an annual basis to honor our agreements with them. The most recent auto-renewal of the domain occurred on July 14, 2024.
On May 12, 2022, our customer created a new ********************** account. On that same day our customer purchased a hosting plan for a one-year term in an online transaction. The hosting plan was cancelled and refunded in full to our customer that same day.
Domain registrations and renewals have a limited amount of time before they are no longer eligible for a refund.? GoDaddy's Refund Policy can be viewed at ****************************************************************************;
On April 13, 2025, our customer contacted our Care support team requesting an out-of-policy refund associated to their last three domain name renewals. Our customer was correctly informed the renewals in question were beyond refund eligibility.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer, in accordance with our refund policy we respectfully decline their request for a refund.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO | GoDaddyCustomer Answer
Date: 05/18/2025
To Whom It May Concern,
I am filing this complaint to bring attention to a matter involving GoDaddy.com, LLC and a series of unauthorized, recurring charges that have resulted from what I believe to be a structurally flawed and misleading account system.
In July 2020, I purchased a domain name through GoDaddy with automatic renewal enabledstandard practice, and at the time, entirely intentional. In 2022, I added a hosting plan under the same login credentials. Without notification or consent, GoDaddy appears to have layered a second account or profile over the original, separating the domain from the hosting services under what appeared to be a single user identity. The result was an artificial division between services that created confusion and ultimately misled me as a customer.
When I decided to stop using GoDaddy, I logged into what I reasonably believed to be my account and canceled all services. The dashboard displayed no active products or renewals after cancellation. It was therefore entirely reasonable to believe that all services had been successfully terminatedincluding the domain.
For reference, the email address tied to my account was created solely for goDaddy. I only became awarethree years laterthat GoDaddy had continued to charge my payment method for the domain name, which I had neither accessed, used, nor been given any visible indication was still active. GoDaddys support team confirmed the domain was attached to a separate accountcreated under the same credentials.
This is a failure of design and customer transparency on *********************** part, and it has resulted in unjust enrichment at my expense.
I am formally requesting the return of the three annual renewal fees charged without my knowledge or consent. I am also requesting that GoDaddy address this dual-account practice, which creates an environment where users can unknowingly maintain services and continue to be billed without reasonable access or awareness.
Sincerely,
***** ZBusiness Response
Date: 05/23/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our original response.
Per our customers account settings ********************** continued to auto-renew the products they had purchased within their accounts to honor our agreements with them. Account management is a customer responsibility.
While we empathize with our customer, in accordance with our refund policy we respectfully decline their request for a refund.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO GoDaddyCustomer Answer
Date: 05/28/2025
Im following up regarding GoDaddys response to my original complaint, and I want to be clear: their reply does not meaningfully address the actual issue at hand, and is not acceptable to me in the slightest. In fact, it is dismissive, boilerplate, and avoids addressing the actual issue at hand.
GoDaddys response simply states that account management is the customers responsibility. But how can I manage an account that I dont know exists? Theyve created a flawed system where the customer is set up to fail where two accounts tied to the same login credentials are treated differently, yet only one is visible to the user. Thats not just poor design its a recipe for hidden charges and confusion. And when those charges come to light years later, they hide behind a refund policy that assumes the customer had visibility the entire time. Thats not reasonable and is highly unethical.
This is exactly the kind of thing the BBB exists to address. GoDaddy's refusal to refund the domain renewals after admitting the product is attached to an account I cant access is unjustified. Their system misled me, hid a service I thought I had canceled, and continued to bill me long after I stopped using the platform. Thats not on me, thats on them.
And frankly, it's pretty disheartening that this is how someone in the Office of the CEO, such as ****, chose to respond to a serious concern. Their reply lacked substance, ignored key details, and signaled that they are perfectly fine taking advantage of confused customers as long as the billing system keeps working in their favor.
By the way ****, if you're reading this, refund policies are no longer valid once you prohibit the ability to view or use the subscription from the customer.
Im asking the BBB to step in and help. Im not just seeking a refund, Im asking that GoDaddy be held accountable for a setup that makes it all too easy for things like this to happen, and then ******* them from responsibility when it does.Initial Complaint
Date:05/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted GoDaddy on Friday May 2nd to cancel a *************** address. There were 3 orders that had all recently renewed. Orders #********** for $95.88, #********** for $35.16 & #********* for $21.99. The agent advised they could cancel all three but order #********** was not eligible for refund since it was a monthly renewal and it had to be canceled within 48 hours. I agreed with that since it was a small charge of $21.99. I was asked how I would like my refunds and was told I would see the refunds in about 5-7 days. When I received my refunds they were for $12.99 & $22.17 and referenced just the order# **********. I did not received a refund for order# **********. I contacted the company right away and was told to wait a few more days. When I still did not receive the refund I contacted them again and was advised I would not get a refund because I only had 7 days to cancel my annual renewal and I canceled on day 11. However my access to the canceled product was removed immediately. Apparently you get 2 days to cancel a 30 day product and only 7 days to cancel a 365 day product. My issue is that I was not told that I would not be refunded for this $95.88 annual product at the time of cancelation. I would have made a different decision had I been given the correct information. I never would have canceled my annual product after only 11 days knowing I would lose access immediately AND not get a refund. That is absurd. The agent made an error and was not trained appropriately to service customers with accurate information. I do understand the cancelation terms were hidden somewhere on one of the pages of their gigantic website in fine print but when working with customer service agent to cancel a product, the customer should be given correct information by that agent to make sound decisions. I was not canceling online on my own, I had their agent on the phone to help me. I requested my issue be escalated for review but was still denied a refund.Business Response
Date: 05/09/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 23, 2025, per their account preferences, our customers email plan automatically renewed on a one-year term. Per GoDaddys Refund Policy, email plan renewals are eligible for refunds within 7 days of the transaction.
On May 2, 2025, our customer contacted our Care team seeking a refund of the email plan and two other recent renewals. ******** Guide processed a refund for one of the three transactions that was within refund policy, however, the other two, including the email plan, were not eligible for refunds.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has confirmed that the email plan in question was cancelled during their interaction with our Care team. As a one-time exception to our Refund Policy, we have processed a full refund of the email renewal. Our customer can expect the funds to post within 2-3 business days.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** ****
Office of the CEO - GoDaddyInitial Complaint
Date:05/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For the past five years, I have been enrolled in GoDaddys reseller program, paying for a service that has consistently failed to meet basic functional expectations. Throughout this period, I have encountered ongoing technical issues that rendered features inoperative, and I have had to invest countless hours attempting to resolve them through customer service.Despite my repeated efforts, including detailed calls with both support agents and supervisors, the problems persisted. On numerous occasions, I was promised that support tickets would be filed and that I would be contacted with resolutions. These follow-ups almost never occurred. Most recently, I was informed by a reseller program representative that I had missed out on promotions that would have entitled me to free renewalsa benefit I was never made aware of, despite being eligible. Again, I received no follow-up, and attempts to email the contact provided were unsuccessful, as the emails were returned as undeliverable.The customer service interactions have often been dismissive, unhelpful, and in some cases, unprofessional and concerning. On a recent call, a supervisor named ******* responded defensively and bizarrely when I merely explained the issue. He stated, unprompted, I dont want to lose my job, and when I reminded him that I was a customer seeking support, he responded, Oh, I care about my job, without addressing my concerns. This interaction was not only confusing but deeply unprofessional and distressing.Additionally, a domain I had registered and renewed years ago mysteriously disappeared from my account. A supervisor at the time admitted that the situation didnt make sense, and while he initially seemed concerned, he ultimately said, Theres nothing we can do, and we cant tell you what happened. This lack of accountability and transparency was shocking.GoDaddy has failed to deliver on the service I paid for. I have demonstrated loyalty over the years, despite this treatment.Business Response
Date: 05/12/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 9, 2020, our customer was granted a free one-year trial of a Pro Reseller plan. Per their account settings, this plan has automatically renewed in annual increments, most recently on April 8, 2025.
On May 4, 2025, they contacted our *********** seeking assistance with domain forwarding. During this interaction, they expressed concerns about their Reseller plan. As the Reseller support team was unavailable when our customer called, it was suggested that they call during normal business hours the following day.
Between May 5 and May 9, 2025, they contacted our *********** multiple times seeking a retroactive refund for the renewals in question. Our care staff offered to process a refund for their most recent renewal, but informed our customer that past renewals were no longer eligible for a refund. Our customer declined this offer each time.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate our customers candid feedback about our service levels and will ensure their interactions are fully reviewed by our ************* Managers to identify opportunities for improvement. GoDaddy strives to offer the best service in the industry.
As our customer has continued to utilize and renew the service in question, we respectfully decline their request for credit to cover the past five years of renewals. However, as previously offered during their recent interactions with our Care Staff, we will honor a refund for the most recent renewal of the Reseller Pro plan once our customer has successfully canceled the plan from their account.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the CEO - GoDaddyInitial Complaint
Date:05/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy has made charges to my account for amounts thats is not what is agreed upon. My monthly charge should be on $47.69 month for services which was charged on May 5, 2025. Then on May 5, 2025 GoDaddy charge ***** for the same month created an imbalance on my bank account. I will disconnect my auto payment due to this continuous abuse by GoDaddy. I will request a refund of $ ***** which was a unauthorized payment.Business Response
Date: 05/09/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On May 4, 2020, our customer registered a domain name with Full Domain Privacy and Protection (****) for a one-year term. This transaction included our Websites + Marketing Commerce (W+M) for a one-year term. W+M is a proprietary, do-it-yourself, template-based product used to construct a website.
On May 4 and May 5, 2025, per their account preferences, ********************** automatically renewed the products in question in good faith to honor agreements with them. Before each renewal, we emailed renewal notices informing them that the products in question would renew in accordance with account settings unless additional action was taken. Account management is a customer responsibility.
On May 6, 2025, our customer contacted our *********** to discuss the transactions. Our staff verified what each transaction was for and advised where to review this information within their account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We are happy to offer a refund in accordance with our refund policy; however, before we can do so, our customer will need to downgrade the **** and cancel their domain and W+M via the steps provided. They may email us at ********************************************************************* once the domain and W+M have been canceled to request their refund by June 19, 2025.
Downgrade my Domain Protection plan: *************************************************************************************;
Delete products in my GoDaddy account: ***********************************************************************************************
GoDaddy's Refund Policy: *******************************************************************
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the CEO GoDaddyInitial Complaint
Date:05/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Godaddy has auto billed me for years for web hosting that i never received. Numerous calls to godaddy have not resulted in a refund even though the representatives acknowledged the error.Business Response
Date: 05/09/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 30, 2016, our customer purchased our Deluxe cPanel hosting plan for a 1-year term. That plan would auto-renew on an annual basis in accordance with our customers account settings until January 30, 2025. Shortly after the most recent auto-renewal, our customer contacted Care to cancel the plan in question and receive a refund.
GoDaddy processed the refund for the most recent auto-renewal but advised our customer that the other renewals were beyond our Refund Policy. Our Care Staff advised our customer that they could fill out an Out of Policy Refund Request (OOPR) form on their behalf to have their request reviewed to determine if an exemption to our Refund Policy was warranted.
Our customer submitted OOPRs on January 30, March 10, and March 28, 2025. Upon review our team determined that an exemption to our Refund Policy was not warranted and the requests were declined.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
GoDaddy empathizes with our customer and understands their frustration. With that being said, GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. GoDaddy also sent our customer email notifications of the pending renewal prior to taking renewal action as directed by our customer. Account management is a customer responsibility.
We encourage our customer to review and manage their account settings to prevent further unwanted renewals.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***
Office of the CEO - GoDaddyCustomer Answer
Date: 05/09/2025
the numerous requests were sent because numerous representatives agreed that i was billed for a service that i didnt receive. While it is easy to hide behind the line that it was all done properly and to the company policy, when a customer service representative who could take the time to look into it they all submitted the request for the refund because it was an error.Business Response
Date: 05/16/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our original response.
GoDaddy understands that a refund request that is outside of policy is sometimes warranted. If an Out of Policy Refund Request (OOPR) is submitted the concerns of our customer are reviewed and given due consideration by a dedicated team. In this case it was determined that an exemption to our Refund Policy was not warranted, and the requests were declined.
We again encourage our customer to review and manage their account settings to prevent further unwanted renewals.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
JR
Office of the CEO GoDaddyCustomer Answer
Date: 05/16/2025
this case is the perfect example of why an exemption needs to happen. Godaddy automatically billed me for service that i didnt receive for years and totaling close to $1000. I was not aware that i was being charged annually until the payment was declined and i was asked to update my payment details. Several representatives at godaddy agreed that i was billed for a service that was not provided and a refund was due. While i understand that your legal team has created a contract to protect godaddy, again i feel that this is the perfect example of a need for an exception. How can you, in good conscience, see that i was billed for something i didnt receive and not offer a refund?Initial Complaint
Date:05/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
About 2 months ago, I called GoDaddy to change my ************* website domain name. While discussing with the representative, he told me that I would be making a mistake if I proceeded with a .com extension. The NEW and best thing in the business was an ai. extension. We discussed and then he said 'wait a minute, let me check something'. He went on to find out that the name I actually wanted was being used by someone else but they weren't utilizing it. When I asked who owned it, he said I can't share that info. When I asked if it was "***", he said "Yes"! I immediately realized that my husband, ***, had set up this perfect domain name for me many years ago. During that very same phone call, the representative went on to give us lengthy instructions on how to reactivate the old domain name including how we had to take photos of his driver's license being held against his face, etc. We spent the remaining time on the phone working on retrieving the old (original) domain name.We never did go back to his recommendation that I proceed with the (new) ai. extension. I assumed that we had gone past the ai. domain after finding my old .com domain could be used.Sometime later I found the $218.96 for the new ai. domain had been charged to my credit card.After starting the lengthy process to reinstate the old name, I breathed a sigh of relief realizing that the .ai extension was an EXTREMELY bad recommendation for a travel agency since it implies that my new website would have been manned by artificial intelligence.I feel that the representative's recommendation was negligent considering the nature of my business and should never have been suggested. I did not realize that the charge had been actually processed until I found it on my credit card statement.GoDaddy can have my .ai name (********************************) back for resale. My request to GoDaddy to understand the circumstances have been denied as of today, May 5, 2025.Business Response
Date: 05/10/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 3, 2025, our customer contacted our Care team seeking assistance with their email account. During the interaction, our Care Guide noticed a possible typo in their .com domain, and after determining that the correctly spelled .com was already registered, offered the .ai alternative which our customer accepted. After the .ai was registered, the conversation turned to the correctly spelled .com, which was determined to be registered to our customers husband.
On April 16, 2025, our customers account was merged with their husbands account, giving them control over the correctly spelled .com domain. The same day, our customer asked for a refund of the .ai, and was correctly advised that .ai domains are non-refundable per our Refund Policy.
Our customers correctly spelled .com domain is due to expire on May 11, 2025, and is not set to automatically renew. If our customer wishes to retain the domain, they will need to take action to renew it before it expires.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On May 10, 2025, our office attempted to connect with our customer via phone to discuss their concerns, however we were unable to reach them. We will remain available to assist them and can be reached via email at *************************************************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** ****
Office of the CEO - GoDaddyCustomer Answer
Date: 05/12/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* ********
Initial Complaint
Date:05/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was put on a Managed 10 Hosting plan because a GoDaddy *** told me that was the right option. Now they say its wrong. Same thing with my Premium Security plan, which they also told me to buy. Now theyre claiming thats incorrect too. Every time they get caught giving false info, they either hang up or refuse to connect me with a supervisor. Total runaround, zero accountability. I was given the advice on what to purchase and changed from a program based on your recommendation if it is wrong you should fix it for free.Business Response
Date: 05/11/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On May 2, 2024, our customer purchased an Ultimate Managed WordPress (MWP) plan for a one-month term via an online transaction. This plan has been consistently renewed in monthly increments, most recently on May 2, 2025.
On June 21, 2024, our customer accessed their account and upgraded the hosting plan to a MWP Pro10 plan via an online transaction.
On July 18, 2024, our customer purchased a Website Security Premium plan for a one-year term via an online transaction.
On March 10, 2025, they contacted our *********** regarding issues they were experiencing with their website. During this interaction, our Care staff asked our customer if they planned on hosting more than one website. When our customer indicated they were not, our Care staff recommended downgrading to a hosting plan that was more appropriate for their single website. However, when attempting to process the migration, an error was encountered that prevented the website from migrating. The new MWP plan was then canceled, and our customer was refunded for their purchase.
On May 5, 2025, they contacted our *********** again regarding issues they were experiencing with their website. During this interaction, our customer noted the features of their Website Security Plan did not appear to be properly configured. A ticket was created to assist them with properly configuring their plan.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
This office has since connected with our customer and will continue working with them to resolve their outstanding concerns.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the CEO - GoDaddyInitial Complaint
Date:05/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This Godaddy orders automatically renewed and they were extremely hard to appeal and get refunded for. I purchased them two years ago through my legalzoom account for my business so after calling them they told me to call godaddy directly. I did but they made it so hard for me to get a refund. They had to email me a link to appeal and I had to log into my account, but I never logged in it before so it wouldn't let me in and I had to jump through all these crazy processes to even see where my payment history was. I have never seen this before and it was extremely frustrating, especially since I work two jobs and I have two small children to take care of while trying to do all of this. they told me I only had one week to get the refund, which is also insane. This is something I have also never seen and my account was not used in two years. I wanted last years order refunded as well because it was so hard to navigate. I tried two years ago to do all of this and it was a nightmare. I understand I might not be able to get refunded last years order as well, but this order should have been refunded. It look me a while to call and do all of this refund process and then it was weeks before they sent me that short little paragraph below that they were not able to issue me refund. I tried to log back into that reply today for this complaint and the link was deactivated. I couldn't see the email I sent at all. Please help and I would really love a refund and I do not see how this can be legal.Business Response
Date: 05/06/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
On January 29, 2023, our customer purchased a domain name with/Full Protection for a two-year term and an Email Plus for a one-year term during an online transaction.
Their email plans were renewed on January 28, 2024, and 2025, per their account preferences. Before and after each renewal, email notifications were sent.
On January 29, 2025, their domain name was renewed for an additional two years, per their account settings. Email notifications were sent before and after the renewal.
On February 27, 2025, they contacted our Care team and requested a refund for their most recent renewals. They were informed correctly the services were beyond refund eligibility, per GoDaddy's Refund Policy; which can be found at ***************************************************/refund-policy
RESOLUTION:
GoDaddy upheld its agreements with our customers in good faith and honored its terms of service.
We stand by our previous response and must respectfully decline our customer's request for out-of-policy refunds. If they wish to disable the automatic renewal or cancel their service to avoid future renewals, instructions are provided in the Help article found at this link: ****************************************************************************;
We also appreciate their feedback regarding our levels of service.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO GoDaddyInitial Complaint
Date:05/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The customer service representative I spoke with would not connect me to a manager, they removed my website without notice, that I spent thousands on with them and are telling me after the fact that they will show me now how to do a back-up so I can restore it with them but not without first paying a $150 fee to restore the website. The entire website process with them was extremely stressful and I wound up directing and doing more work and directing them on basic formatting of the website than had I worked with a private graphic designer. If they can't restore my website without a fee, I want my money back for the entire website.Business Response
Date: 05/05/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On July 12, 2022, our customer purchased *********************** ******************************* (WDS) for a 1-year term. This service enlists GoDaddys WDS team to create a custom website (for a one-time fee), utilizing GoDaddys Managed WordPress product as the hosting of the site. Customers must submit information, including images and text for the website, to our WDS team before the site can be built.
Our customer renewed their hosting services on three separate occasions for different terms, beginning on July 12, 2023, for a one-year term, July 22, 2024, for a three-month term, and on October 22, 2024, for a six-month term.
In accordance with our customer's account preferences, ********************** did not renew the ******************* in our customer's account in a good faith effort to honor agreements them. However, GoDaddy did send renewal notices to our customer prior to and after the service expiration date. These notices were sent on March 20, April 17, April 22 and May 1, 2025, informing our customer their service was at risk of being canceled unless additional action was taken. As no action was taken to renew the service, it was canceled from their account on May 2, 2025, due to non-payment. Account management and data backup is a customer responsibility.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we understand and empathize with our customers frustration, they have been properly informed of GoDaddys restore procedures and pricing. We encourage our customer to work with our *********************** Team should they wish to restore the content in question.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******* *******
Office of the CEO - GoDaddyCustomer Answer
Date: 05/12/2025
I hired GoDaddy to build a website, spending several thousand dollars for design, and have consistently paid their semi-annual hosting fees. Recently, I was notified that my online store was removed. When I checked, I discovered my entire website had been taken down without prior notice, warning, or explanation. I received no emails or alerts beforehand, despite being in good standing with my payments. After contacting customer service, I was refused escalation to a manager and was told I would have to pay a $150 fee to recover my own website and only then would they walk me through a backup process. This is unacceptable. The website design process itself was extremely stressful. I had to direct GoDaddys team through basic tasks I expected professionals to handle. I essentially ended up doing more work than if I had hired a private designer. This was a failure in both service and communication. If my website cannot be restored without additional charges, I want a full refund of the money I paid for the design and hosting. I expect this to be escalated and resolved without further cost to me.Business Response
Date: 05/13/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our initial response.
GoDaddy sent renewal notices to our customer prior to and after the service expiration date informing them the product would be cancelled unless additional action was taken. These notices were sent to the email address on file. GoDaddy has no insight into what happens to an email after it leaves our system, how our customer's ISP or email client handles the email once received, or whether the message is simply disregarded. If our customer changes their email address, we have no way of knowing what the new one is unless they inform us by updating their account.
We respectfully decline our customers request for a refund. Our *********************** Team maintains a recovery backup for 30 days following the deletion of a website. We encourage our customer to connect with our *********************** Team no later than June 2, 2025, to avoid permanant deletion.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******* Edwards
Office of the CEO GoDaddyInitial Complaint
Date:05/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 3/28/2025 I placed an order for domain transfers. Included was the domain name **************. On 4/28/2025 I received an email saying the product had been deleted. When I contacted Customer support and was told I had to repurchase it. I was told because it was been over thirty days, I could not get a refund and would need to purchase it for a much higher cost. Since GoDaddy deleted the transfer before it was completed, I would like a refund of ***** which was the cost of the domain transfer that wasn't completed.Business Response
Date: 05/06/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
On March 28, 2025, our customer purchased multiple domain name transfers via an online transaction. One of the domain name transfers included the domain name in question.
Between March 28 and April 28, 2025, multiple attempts were made to complete the domain name transfer. However, due to a recent contact update, the domain name was subjected to a 60-day transfer lock, and the attempts to transfer failed.
The transfer was automatically canceled on April 28, 2025, as it was not completed within 30 days.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On May 2, 2025, our customer contacted our *********** and was provided a refund for the canceled domain transfer. The refund was processed to In-Store-Credit, which can be used for future purchases. If our customer would like the funds returned to their financial institution, they may contact our 24/7 ************* Team and request that the store credit funds be cashed out.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the CEO - GoDaddy
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