Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  111 Congress Ave Ste 1200 Austin, TX 78701-4056

• 

  GoDaddy.com LLC

  720 Brazos St Ste 1100 Austin, TX 78701-2516

• 

  GoDaddy.com LLC

  14455 N Hayden Rd Ste 226 Scottsdale, AZ 85260-6993

  
• 

  Afternic.com

  380 Semoran Commerce Place Ste B204 Apopka, FL 32703

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had access to my account, then tried to make an offer on a domain, and when I did it prompted two step and locked me out of my account, something I have gone through the process of removing at least twice already. and this time, they are asking for information for expired businesses, that are no longer functioning, but I have provided ALL personal information and business information that is in charge of the account. This time they are asking for information based on registered agents still associated with a few domains that were transfered into this account and have no barring or legal claim to this account or anything there in. I need access to my account, and I do not want two step to be turned on again. When speaking to multiple representatives on the phone, they say that I don't have two step or they wouldn't have been able to see my account, yet see attached screenshots. And the department that is in charge of unlocking only responds after I call, between hold times and time talking to representatives, I have used hours of my time to no end.I know the password, I have access to all emails associated with this account, I know my pin number on the account. I provided the *** and registration of the *** the account is registered under, as well as my driver's license, passport id card, and the requested selfy holding my ID.

  

  Business Response

  Date: 06/18/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  Our customer submitted a request to update the phone number associated with their account on June 15, 2025.

  On June 17, 2025, our Account Recovery Team updated the phone number associated with our customers ********************** account.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  Our office empathizes with our customer and have reached out to them to confirm they have been able to access their account.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  ***
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business uses unscrupulous autorenewals to raise prices and refuses cancellations or refunds for unused services. They expect me to pay an entire year of coverage for website fees when I attempted to cancel right after I returned from volunteering at a childrens camp. This is shady and hurts people trying to support their families. ******** considering how little money it is compared to their profits.

  

  Business Response

  Date: 06/20/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On June 8, 2021, our customer purchased Websites + Marketing (W+M) Starter for a one-year term via an online transaction. W+M is a proprietary, do-it-yourself, template-based product used to construct a website.
  
  On June 8, 2025, per their account preferences, ********************** automatically renewed the W+M in good faith to honor agreements with our customer. Before the renewal, we emailed renewal notices informing them that expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility. 
  
  On June 16, 2025, our customer contacted our *********** for assistance with canceling their W+M and receiving a refund.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  During their interaction with our ***********, they successfully canceled their W+M and received a full refund. Therefore, we respectfully decline their request for an additional refund, as that would leave GoDaddy in a state of financial loss.
  
  We encourage our customer to review and manage their account settings to prevent further unwanted renewals.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest Regards,
  
  Jenn
  Office of the CEO GoDaddy

• Initial Complaint

  Date:06/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around 3/11/25 , I paid GoDaddy $635.36 thru my ******** Business card for five more years of website hosting. This was a different plan than my hosting plan I had with them for approximately ten years. They led me to believe the data would migrate. It did not migrate. I called back after about a month and the rep told me it was impossible for the data to migrate from the old plan to the new plan. I requested a refund and he obliged - saying that the funds would be refunded to my ******** Card in 5-7 days. Two days later I transferred all services from godaddy to Hostinger ( website hosts ). After 7 days I got an email from godaddy saying that NO money would be refunded and that I needed to read the fine print. They are providing me with ZERO services - yet they think they can keep my money. I had ******** claw the money back.
  Now godaddy is threatening me with additional fees. Pretty crappy company and pretty crappy “bait and switch “ business model.

  

  Business Response

  Date: 06/15/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *****************************************
  
  On January 13, 2014, our customer purchased GoDaddy's Website Builder Business Plus plan for two years during an interaction with our Care team.  This plan subsequently renewed several times and was due for renewal on March 13, 2025.  Prior to the renewal, on March 12, 2025, our customer contacted our Care team to inquire about getting a cheaper plan. 
  
  Our Guide advised that there was a cheaper plan, but customer would need to recreate their site.  Our customer agreed that they would rebuild their site, and purchased a new Websites + Marketing (W+M) Basic plan for a 5-year term.  To give them additional time to rebuild the site, our Guide renewed their previous plan for one month so they could reference their existing site while rebuilding it on the new plan. 
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On April 25, 2025, our customer contacted our Care team to find out why their website content never transferred to the new plan.  They were correctly advised that they needed to rebuild their site, and they asked to cancel their plan and get a refund.  They were informed that the plan was non-refundable. 
  
  While we empathize with our customer’s situation, they were properly advised that they would need to rebuild their site and they failed to do so.  The W+M plan remains non-refundable. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 06/16/2025

  I was under the assumption that by purchasing an additional month of the decade long existing plan that the old website would transfer to the new plan.  I don’t remember ever being informed that the new plan was non - refundable.  In fact, the ******* sounding rep who began my refund process informed me it would take 5-7 days for the refund to show up on my card ( does that sound like a non-refundable plan ?).  He also informed me that it was impossible for the data to transfer from the legacy plan to the new plan. First time I heard that one !  In a previous conversation with a female rep (about why the data did not transfer ) she stated that for an additional $499 - that godaddy could use their “special tool” to transfer the data.  Pretty shady tactics !  So when offered the chance to get a refund from the the ******* accent rep - I pursued that option.  Two days later ( actually believing that my money would be refunded ) I began  the process of transferring everything from godaddy to a - hopefully more honest web hosting service - *********.  All 4 services I used to have from godaddy ( email , SSL certificate, domain name and web hosting ) are now with *********.  Godaddy provides NO services for me any longer - they want $635 for nothing?  Gimme a break !   Once they found out I was transferring everything to ********* - THAT’S when they informed me that they were denying my refund !

  I am very disappointed that godaddy ( and I had purchased their services for a decade ) has turned to misrepresentation and downright deceit to try to turn a buck.  They won’t be getting any money for their “administrative services” - concerning this issue - either.  They already threatened me with that.  I wish godaddy would leave me alone.  They provide me with nothing.  I pay them nothing. 
  Thanks ,  *** *****

  

  Business Response

  Date: 06/21/2025

  Thank you for the opportunity to address our customer’s additional concerns.
  
  We stand by our previous response.  Our investigation has determined that our customer agreed to re-build their site during their interaction with our Care team on March 12, 2025. 
  
  After being properly advised that the W+M site was non-refundable, our customer initiated a Chargeback for the transaction in question.  The Chargeback is pending, and can take 2-3 months to be resolved.    
  
  If the Chargeback is resolved in our customer’s favor, the funds will returned to them, and the W+M plan will be cancelled from their account.  If the Chargeback is resolved in GoDaddy’s favor, the funds will be retained by us, and the W+M plan will remain in the account. 
  
  It’s important to note that regardless of the outcome of the Chargeback, our customer still has two email plans and an SSL in their account, – even though they are not being used, they are still in their account and scheduled to automatically renew.  We would encourage our customer to either cancel their products or disable automatic renewal to avoid potentially being charged for the renewals.
  
  ***********************************************************************
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  Office of the CEO – GoDaddy

  Customer Answer

  Date: 06/26/2025

  When go daddy mentions the complaint being " resolved " , what do they mean ?  Resolved by whom ?   I would like to thank godaddy's BBB complaint handler for informing me that I still had an unused email ( already provided by ********* ) , an unused SSL -whatever that is ( again already provided by ********* ) .  I have successfully , I think , turned off the auto renew feature as well as cancelled all products once provided by godaddy.  However , I would not be surprised to receive an email stating that I cannot cancel ( or turn off auto renew ) any of the account features.  

  I should - but I won't - have ******** claw back those funds as well.  The fact remains that I was told by a godaddy representative with a ******* accent ( but it could have been a bot - hard to tell these days ) , that my refund of $635.36  would be placed back in my account in 5-7 business days.  Feeling satisfied that my business dealings were OVER with go daddy , I hired a newer - much less expensive - website hosting / building service ( ********* ).  When godaddy saw those transfers taking place - that's when they informed me through email that my refund was being denied - that the product price was non-refundable.  How can a company offer and initiate a refund for a product  - then claim the product is non-refundable.

  As a senior citizen - i admit my computer / internet savvy aren't up to speed with the people that run godaddy.  I'm sure they realize that and possibly take advantage of that.

  I just  want my refund for a product I never used and never will use.  Also I would like for godaddy to leave me alone.

  Thanks , 

  *** *****

   

   

• Initial Complaint

  Date:06/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a product from GoDaddy several years ago. It auto renewed once, annually. I cancelled the product in May, and I have a proof of cancellation. I also removed my payment method from the account. ********************** emails me daily asking me to renew the product and today (6/14) it emailed me to tell me they tried to bill me for auto renewal and my payment method is invalid. This implied they are trying to bill me for a service I cancelled two months ago. Had my credit card still been on their file, they would have charged it despite the fact that I cancelled the product. This constitutes predatory and illegal action. I am asking Better Business Bureau to make GoDaddy refrain from trying to bill me for anything and to cease contacting me about this. In addition to no further contact by the business I also request an injunction against GoDaddy for attempting to bill me.

  

  Business Response

  Date: 06/16/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On June 12, 2023, our customer purchased a .COM domain name for a one-year term via online transaction. GoDaddy had renewed the domain name for an additional 1-year term in accordance with our customers account preferences on June 13, 2024.

  On May 14, 2025, our customer logged into their account to disable automatic renewal on their domain name. Subsequently, the domain name expired on June 13, 2025. While our customer did disable automatic renewal, this cancelation did not cancel the domains registration. They continue to receive expiration and renewal notifications.

  These communications are required by ***** (******************** for Assigned Names and Numbers) regulations, which mandate that accredited domain registrars send reminder notices prior to and after domain expiration. These notices are not billing attempts but required notifications to inform domain holders of expiration.

  RESOLUTION

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  Should our customer wish to disable all renewal notices for the domain name in question, they may want to fully delete the domain name from their GoDaddy account. Instructions to do so can be found here: ************************************************************

  Additionally, if our customer wishes to no longer receive email notices from GoDaddy, we have included instructions to close their account, which  can be found here: **************************************************************

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,
  ******* *******
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 06/16/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *** ****
  
   
  

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using GoDaddy as the platform for my online business' website since 2021. I am only selling online and since yesterday, 6/12/2025 my website cannot take mobile device orders, as the checkout button does not show up. This is a major impediment for an online business! It was brought to my attention by one of my customers and I have called ********************** three times yesterday with a sense of urgency, spent about 2 hours talking to 3 different people and after all said and done I was told that the problem was fixed, only it will take until today for the updates to apply and my website to function properly. Upon checking again today, nothing has changed, the checkout button does not exist when ordering from a mobile device. I called again and nobody answered after 25 minutes on hold!This is completely unacceptable and I hold GoDaddy responsible for my business losses and for ignoring me as a long time customer who pays top money for their service! I am requesting a complete refund of my last payment to them (in September 2024) in the amount of $431 for 1 year website, domain and email service.

  

  Business Response

  Date: 06/20/2025

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On September 19, 2021, our customer purchased *********************** Websites + Marketing (W+M), which has been renewed yearly. *** is a proprietary, do-it-yourself, template-based product to construct a website.
  On June 11, 2025, our customer contacted our Care support team regarding concerns with their mobile website checkout button. They were advised that our technical team was working on their concerns and to allow time for propagation.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  While we understand and empathize with our customers frustration, we regret that we are unable to fulfill their request for a full refund. Our development team is continuously working to enhance the user experience, and while we strive to minimize technical issues, occasional challenges may arise.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  Ashlee E
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 06/21/2025

  Ashlee, it took more than a week and talking to four different people for hours to have this issue resolved and you are calling this honoring terms of service?? For more than $400, when other web host services cost a fraction of that? Please clarify for me what exactly I am paying for here: your vacation in ******* possibly?

  In the meantime I have encountered additional still unresolved issues with GoDaddy. Three days ago I removed the September 2025 renewal for my domain and website, as I will not renew services with your incompetent, irresponsible and crooked company. As a response my domain protection was cancelled and after spending another hour on the phone with another incompetent employee, it is still the same! And I have paid for this service until September 2025!! 

  You may want to check what your development team is really doing, my experience as your five year customer has gone from good to bad, to worse, to terrible! And it ends with you! If you refuse to even acknowledge your company's problems, you will never solve them. Next, I will take legal action against GoDaddy and I will make sure to make this issues public.

  

  Business Response

  Date: 06/26/2025

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our previous response.Regarding our customers domain protection, Full Domain Privacy and Protection is a premium add-on service that provides proxy contact details in a domain's WHOIS information and protects against the cancellation, expiration, or transfer of a domain name. Domain names that have this service cannot be canceled or transferred until Full Domain Privacy and Protection is downgraded.This service became disable because our customer turned their domain off of auto-renew.
  Our customer may choose to re-enable domain protection, but it will turn auto-renew back on.
  GoDaddy provides its customers with full control over renewal settings. Customers may at any time sign into their account and manage those settings.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  Ashlee E
  Office of the CEO GoDaddy

  Customer Answer

  Date: 06/27/2025

  The consequences of your actions will come back upon you. 

• Initial Complaint

  Date:06/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had 2 charges on bank account. Called the # is was a credit card company processing charges. No company by that name of which shows up on my bank account as CosyNestFurnishing. They could not find in their system, so I gave them an address. They gave me a #, which i called and needed a pass code. But under the name GoDaddy! So looked them up got another # waited for 20 minutes then the person said he could not hear me and hung up. Then found #************, talked w/ *******. He wanted to know if I was selling services, I said no, then told him of the fraudulent charges, he said talk to my bank and laughed. So they are using a different name to charge me for something I know nothing about. The credit card processing center stated they get numerous complaints about CozyNestFurnishing, which is GoDaddy!

  

  Business Response

  Date: 06/18/2025

  Thank you for the opportunity to address the concerns of the complainant. 
  
  From the information provided, the complainant does not appear to be a GoDaddy customer, nor has ********************** entered into any relationship or agreements with them. 
  
  From the information provided, it appears the company name referenced may be associated with a domain name registered through GoDaddy. Unfortunately, we were not able to identify a domain name from the words that were provided, and the words did not include a domain name extension such as .com.  
  
  RESOLUTION:  
  
  If the complainant would like to provide our office with the full domain name including the extension, we will be happy to research this matter further.  We remain available to the complainant and can be reached at *********************************************** . 
  
  Alternatively, if the complainant would like to call and speak to a member of our Billing team, they will be able to search our customers payment method across our system to identify where it was charged. 
  
  Thank you again for the opportunity to address the concerns presented by the complainant. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO | GoDaddy  

• Initial Complaint

  Date:06/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid top dollar for my website to be renewed, over 500 dollars every year. I do not sell anything or market products from my web page. They were charging me for multiple services I was using and had asked several times to remove. They told me after renewing my web site "someone snuck in during the renewal process and bought the websites address." Now in order to get my websites address back they want me to make a bid on my website address (*****************) which I had just paid to have renewed. They said they had told me this would happen if I didn't do the renewal process correctly. They said they had contacted me via email however I never had 1 single email from them from my websites email address. They told me they sent the messages to a Gmail account. Well my Gmail account is set up to not receive emails. All emails go through my website *********************** and there was no emails from go daddy. They never tried a secondary form of contact. It's clear that they are out for profit. They told me they know who owns the website address and it's private information. I asked if I could ask them for it back and they said they are the only ones who can do that and they demanded 500 dollars plus 125 for a "broker fee" when asked to speak to a manager the *** said he was the manager and there was no one higher than him.

  

  Business Response

  Date: 06/17/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************  
  
  On April 4, 2021, our customer acquired the domain in question via a backorder. Domain Backorders are a service that helps customers attempt to acquire a currently registered domain name if or when it becomes available for registration.  
  The domain in question renewed within our customers account for one-year terms on February 22, 2022, March 25, 2023, and again on February 29, 2024. 
  
  Between February 22, and March 6, 2025, per our customer's account preferences, ********************** attempted to automatically renew the domain in question six separate times in good faith to honor agreements with our customer. However, their financial institution declined payment each time. GoDaddy also sent multiple notices after expiration informing our customer their expired domain was at risk of being canceled unless additional action was taken. Account management is a customers responsibility. 
  
  As no action was taken, the domain name in question followed the normal expiration lifecycle and was subsequently canceled from our customers account on April 4, 2025. The domain has since been acquired by another party. 
  
  For more information about what happens to domain names when they expire, our customer may wish to review the following ********************** Help article:   
  
  *******************************************************************************  
  
  RESOLUTION:  
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  While we understand our customers frustration regarding the loss of the domain name, we are unable to return the domain name to them at this time. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO | GoDaddy  

• Initial Complaint

  Date:06/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a domain on godaddy.com yesterday. Upon purchase, it asked if I wanted to create a temporary website until the final one is built...of course. I then created my ****** workspace account with business email, and went back to update the email that the prebuilt website contact us form goes to and I can't figure it out. i reached out for help and the ***** ***** proceeds to tell me that my trial period has ended and I have to pay to update it. What is it, a one day trial? He then tries to sell me on the website builder which also requires payment....all for a simple email update. I am having my website professionally built and it is not ready yet. I simply want the email updated. Why would I buy for more paid services if this is the support I get? Please read the attached convo thread with Pawan and the Sup. Note that I had to ask for a supervisor 3x.......3 friggin times.....This "customer support" is beyond terrible. Almost an hour to update a simple website.

  

  Business Response

  Date: 06/17/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ********************************************************;
  
  Our records indicate our customer purchased a domain name with Full Domain Protection on June 10, 2025, for a three-year term. With this purchase, they received access to our temporary website builder, which allows customers to create a simple placeholder site while their permanent website is being developed.
  
  During a chat session on June 11, 2025, our customer requested assistance with updating the email address for their website's contact form. We acknowledge there was initial confusion when our representative incorrectly informed the customer that their trial had expired and an upgrade would be required. After escalating to a supervisor, the email address was successfully updated without requiring any additional purchase.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  We sincerely regret the misinformation provided and the frustration this caused our customer. This interaction did not meet the high standards of service we aim to provide.
  
  Our office has thoroughly reviewed this case and has taken steps to ensure our support team is properly trained on the features included with domain purchases. Our customer's requested change has been completed at no additional cost, as it should have been at their initial request.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  ******
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had fraud on my account and told ********************** I did not want to renew. They renewed my websites + marketing standard $276.88 and ********* 365 Secure Business Profession $239.88. They also charged me for a domain renewal $43.98 and Privacy and Protection $39.98. I saw the charges on my credit card statement and immediately called them. I have paperwork that says "refund policy allows for refund with 30 days...". They have refunded the Privacy and Protection $39.98 but denied refunding the other significant costs. They now say it has to be within 7 days.

  

  Business Response

  Date: 06/17/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On May 22, 2017, our customer purchased a domain with Private Registration (later called Full Domain Privacy and Protection or ***), along with a two-year Websites + Marketing (W+M) Standard plan, via phone. The transaction included a one-year free trial of M365 Email Essentials, which our customer upgraded to Business Professional during the same call.
  
  Between May 22, 2018 and May 23, 2024, these services have been renewed by our customer manually as well as automatically in accordance with their account settings. On May 22 and May 23, 2025, per our customers account settings, ********************** automatically renewed the services in question in good faith to honor agreements with them.
  
  On June 7, 2025, they entered their account and disabled their automatic renewal settings. They also contacted our *********** regarding the renewals and were correctly informed the renewals were not eligible for a refund in accordance with our Refund Policy.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On June 9, 2025, an escalated ticket was reviewed by GoDaddy's Refund Escalation Team. While a majority of the refund requests were declined, our customer was granted a refund for the *** renewal. Our customer may wish to review our Refund Policy located below for their convenience.
  
  ***************************************************/refund-policy 
  
  This office has also reviewed our customer's request for an exception to our Refund Policy and respectfully declines their request.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  ******
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 06/17/2025

  The invoice I received said I had 30 days to cancel and I did within less than a week.  I have no interest in keeping their product as I have had several bad threats that are directly tied to Go Daddy operations.  I want a full refund because as I told them I have NO INTEREST in keeping their product.  

  

  Business Response

  Date: 06/18/2025

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our initial response. While past renewal confirmations may have listed refund terms for specific products and services at the time of renewal, this isn't something that we list in our current order confirmations. Instead, we provide a link with each order confirmation to our Refund Policy located at *****************************************************************
  
  That said, if our customer has additional information or documentation they would like us to consider, they may email it to us at *********************************************** and we would be happy to review.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  
  Kindest regards,
  
  ******
  Office of the CEO GoDaddy 

  Customer Answer

  Date: 06/19/2025

  These people are crooks who try to take advantage of old people.  They are liars and steal from innocent people.  I can't believe they would have any rating higher than an F.  They are an F in my book and I will share how I feel about their poor business practices with anyone who will listen...absolute thieves.

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around early June 2025, I contacted GoDaddy to request a refund for a product I had not used at all since purchase. I understood that I was past the standard refund window, but I was still hopeful that GoDaddy might offer an exception or partial credit.During one of my support interactions, a GoDaddy agent specifically advised me to delete the product from my account and sent me a link to do so. I followed their instruction, believing this was part of the refund process and said to wait for 90 minutes for the refund.After I deleted the product, I was told by another agent that the product could not be reinstated and that I was still ineligible for a refund. Despite several follow-ups and four internal support tickets (including acknowledgment that I was misguided by a GoDaddy representative), I have been left with no resolution.

  

  Business Response

  Date: 06/16/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On April 21, 2025, our customer purchased Websites + Marketing (W+M) for a one-year term in an online transaction.  W+M is a proprietary, do-it-yourself template-based product used to construct a website. 
  
  Between June 2, and June 10, 2025, our customer engaged our Care support team regarding a refund of the transaction in question.   
  
  GoDaddy understands that a refund request that is outside of policy is sometimes warranted.  If an Out of Policy Refund Request (OOPR) is submitted, the concerns of our customer are reviewed and given due consideration by a dedicated team.  In this case it was determined that an exemption to our Refund Policy was not warranted, and our customers request was declined.  *********************** refund policy can be viewed here  ****************************************************************************;
  
  RESOLUTION:  
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  While we empathize with our customer, we respectfully decline their request for a refund. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO | GoDaddy  

  Customer Answer

  Date: 06/18/2025

  Thank you for your previous response regarding my refund request. I fully understand that Im no longer eligible for a refund under your terms, and I respect that decision.
  
  
  However, Id like to clarify that during my initial communication with one of your support agents, I was instructed to delete the product as part of the refund process. I followed this instruction in good faith, believing it was necessary to complete the refund. Now that the refund has been declined, I kindly ask for your assistance in restoring the deleted product or providing an alternative solution, as I had no intention of permanently losing access to the service.
  
  

  Thank you for your understanding and support.
  

  

  Business Response

  Date: 06/23/2025

  Thank you for the opportunity to address our customers additional concerns. 
  
  We appreciate our customers additional clarification, and have added a Websites + Marketing (W+M) plan to our customers account for a one-year term at no cost.  If our customer chooses to keep this plan they will need to associate a payment method and manage its renewal when the term ends. 
  
  Thank you again for the opportunity to address the additional concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO GoDaddy