Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,550 total complaints in the last 3 years.
- 639 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I let 2 domains expire.. ON PURPOSE. Yet godaddy SEVEN "final notices" that this has expired, with no option to unsubscribe. I am writing to BBB because I do not want to renew these domains, yet I continue to get harassed with renewal notices. If there was an option to unsubscribe that'd be one thing, but since I can't tell them to stop bugging me for something I am intentionally doing, I have to resort to BBB. STOP HARASSING ME!!!!!!
Business Response
Date: 03/25/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 11, 2024, our customer registered two domain names for a one-year term each via online transaction.
On March 12, 2025, per their account preferences, ********************** did not automatically renew the services in question in good faith to honor agreements with them. GoDaddy sent renewal notices before and after expiration, informing them that their expired item(s) were at risk of being canceled unless additional action was taken. Account management is a customer responsibility.
After expiration, GoDaddy provides a 42-day ***** period for them to renew or redeem their domains.
What happens when my domain expires: *******************************************************************************
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer, ********************** must send failed billing notices for all products, including domain names.
However, they can manage what notifications they receive within their account, or they can delete the products they no longer want to receive email notifications for.
How can I stop receiving emails or other contacts from GoDaddy: ************************************************************************************************************************
Delete Products in My Account: ***********************************************************************************************
If they wish to close their account fully, they can review the steps in the following article: *******************************************************************;
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the CEO GoDaddyCustomer Answer
Date: 03/25/2025
this is not a failed billing notice as the company claims. I am intentionally not renewing, and do not need SEVEN REMINDERS to renew. even if it was a failed billing notice, one should have sufficed. not seven. additionally, the company DOES NOT allow me to opt out of these, i have tried, the emails have no reply-to and no unsubscribe button. its very unfortunate that the company has chosen to be dishonest with the BBB, but these are factually untrue statements.
regardless, the request still stands that this company stop harassing me. i am not delinquent on my account. i did not renew a service, and i do not want to renew the service, and i do not want to get contacted any more. their dishonesty doesn't address that they could... you know... just stop emailing me.Business Response
Date: 03/28/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response. If our customer no longer wishes to receive their failed billing notices, they can delete the products from their account.
Delete Products in My Account: ***********************************************************************************************
If they wish to close their account fully, they can review the steps in the following article: **************************************************************
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
Jenn
Office of the CEO GoDaddyInitial Complaint
Date:03/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Go Daddy must have hired the cheapest customer service is *****. It is beyond awful. They may actually be bots with Indian names as the result is no better. They cannot answer the simplest question via chat. I have 3 domains with Go Daddy and I am attempting to move them to my hosting site. My primary account started as a "bundle" that included email with ********* Outlook Essentials. I discovered quickly that I have no ability to backup any of my emails as Go Daddy essentially manages it. I have been paying monthly for my "bundle" but I cannot move my domain to my hosting site because it is a bundle. Attempting to "unbundle" it is like trying to reach the moon with a bottle rocket. I finally let my bundle expire as since the cheapest customer service chat in ***** only repeats information back to you like drunk parrots. Now I am getting "end of the world" messages if I don't renew my bundle. All I want is my domain free of the bundle so I can transfer yet Go Daddy keeps it locked up in the bundle hoping I will renew. Level 1 of the Chat (or Bot) can't provide a simple solution so they "will get back to me in 24 hours". It has long since past. I just need this resolved so I can move on from Go Daddy. Maybe ***** can put tariffs on companies like Go Daddy that out source CS to inept locations.Business Response
Date: 03/28/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On February 20, 2024, our customer purchased a Starter Domain Bundle which included a domain name registration with Full Domain Protection, and a ********* 365 Email Essentials plan. Per our customer's account preferences, ********************** has automatically renewed the services on a monthly basis in good faith to honor agreements with our customer; the last renewal transaction occurring on February 20, 2025.
On March 20, 2025, our customer contacted our Care team requesting to retain the domain name purchased with the bundle and allow the other services in the bundle to expire.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has made multiple attempts to connect with our customer via phone and email to discuss their concerns and have been unsuccessful. We welcome the opportunity to connect with them in the hopes of resolving any outstanding concerns and can be reached at *************************************************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO - GoDaddyInitial Complaint
Date:03/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
March ******* We are a small nonprofit business. Due to a hacking of our original bank account being used for ACH auto payment on our account we moved to another checking account for payment. We notified GoDaddy and change payment method on the account. Speaking with them we explained the change and wanted to ensure payments would be processed with no issue. Our payment for March did not go through and subsequentially our account was disconnected for two email addresses. We immediately notified them on monday when we discovered we were unable to access any of our files or email. Numerous calls with over 30minutes wait time *** 2-1/2 hour live chat over 3 days resulted in no resolution to our issue. ?i finally spoke to ******* on Wednesday, March 19th and he got my payment method changed to my personal credit card and said he was reinstating our two accounts and they should be able to access within 24 hours. On Thursday March 20th I again called with an extended wait time and did speak to a nice representative who did all she could but with no resolution. She ask me to enter a request for priority service which I did and then she found that there was already one entered and told me it could take up to 5 days for this to get resolved. I have people at work who cannot be productive and cannot do their jobs. I also paid for 1 month for these addresses and certainly hope they did not start my date yet. To me this is totally unacceptable when we cannot access our email, Word, Excel, Power Point, etc as these are products we use every day and cannot properly run our business without access. Here we are over a week later and still cannot access anything for those two accounts.Business Response
Date: 03/24/2025
Thank you for the opportunity to address our customers concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Between August 25, 2023, and February 17, 2025, our customer has been renewing two ********* 365 email plans for monthly terms via online, phone and automatic renewal transactions.
On March 15, 2025, per our customer's account preferences, ********************** attempted to automatically renew the email products in question in good faith to honor agreements with them, however, their financial institution declined payment.
On March 18, 2025, our customer contacted our *********** for assistance with renewing their emails. We apologize for the confusion caused during this interaction, which ultimately rendered the mailboxes in question inaccessible.
Because the email address associated with our customer's ********************** account was one of these affected users, our customer was unable to log into their account to manually update their passwords. Our staff directed our customer to submit an account recovery request on March 20, 2025, in order to update the email address associated with their account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has since successfully connected with our customer and have assisted them with updating their passwords and restoring their mailboxes. Again, we apologize for any frustration they have experienced. As a gesture of goodwill, we have extended the mailboxes for an additional 13 months at no cost.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******* *******
Office of the CEO - GoDaddyInitial Complaint
Date:03/21/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Godaddy put an auto renew on my account without me knowing about it. They then charged my card $433.65 without my authorization and once I found out about it they declined to issue me a refund because they changed their refund policy February 19, 2025 where you only have 7 days to get a refund. Prior to this date you had 30 days. I not only did not get a notice that they were charging my credit card but I didn't get a notice that their refund policy had changed and I didn't place an auto renew on my ****************************** is practicing the questionable practice of applying an auto renew without telling the customer and leaving it up to us to find it and change it to not auto renew.This is unethical.Business Response
Date: 03/23/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 6, 2023, our customer purchased *********************** Websites + Marketing (W+M) platform for a two-year term. W+M is a do-it-yourself website builder platform.
On March 6, 2025, per our customers account preferences, the W+M plan automatically renewed for another two-year term. We give our customers full control over their renewal preferences while the default setting is to automatically renew, our customers can turn off autorenewal at any time or cancel any unused products to avoid being charged for them.
On March 21, 2025, our customer contacted our ************* team and requested to cancel their W+M plan and get a refund. They were properly advised that W+M is eligible for a refund within 7 days of the transaction. As a result, the recent renewal transaction is non-refundable.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
In consideration of the fact that our Refund Policy used to allow for 30 days, our office is willing to make an exception and provide our customer a refund. Unfortunately, we have been notified that our customer submitted a chargeback/dispute with their financial institution and we are unable to provide a refund until the chargeback is resolved.
Our customer can either wait for the chargeback process to complete, typically 60 to 90 days, or they can withdraw the chargeback by contacting their financial institution. If they withdraw the chargeback, they can notify us via email at *********************************************** and we will process the refund.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** ****
Office of the CEO - GoDaddyCustomer Answer
Date: 03/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* *********
Initial Complaint
Date:03/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
LACK OF BASIC WEBSITE ********************** UPSELLING I purchased a website through GoDaddy under the assumption that I would have reasonable customization options, including the ability to add standard marketing tools like a MailChimp pop-up form to collect leads and proper tracking for Meta Advertising. However I have discovered that GoDaddy does not allow me to edit my website's header or footer code--an extremely basic function that is available on most other website *********** a business owner, this limitation has severely impacted my ability to run effective ** ********* and collect leads, both of which are critical to my business growth. Most integrations (Meta, ******, MailChimp) require you to edit the header code in order to function properly on your website. After spending hours setting up these integrations, I found that they were impossible to implement simply because GoDaddy blocks access to the necessary code edits.When I contacted customer support, I was told that the only solution was to switch to a different plan that would allow code editing but cost more money and force me to have to re-do my entire website--an expensive upgrade and double work just to access a feature that should be standard. This feels like an intentional restriction designed to ****** customers rather than a technical limitation. The option to edit header code should be available to all users. That is the expectation set by integrations that most business owners use. I have consistently been given code to add to the head section of my site, and I am unable to do so.I am extremely frustrated by the wasted time and misleading service. I believe GoDaddy should allow basic code edits in their basic plan or clearly disclose this restriction upfront so customers don't waste time and money on a platform that does not meet their needs.I am requesting a fair solution that allows me to add the necessary to code to my website without being forced into an overpriced upgrade.Business Response
Date: 03/25/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On May 22, 2023, our customer initiated a Websites+Marketing (W+M) Free-Trial. *** is a proprietary, do-it-yourself, template based product to construct a website.
On May 29, 2023, the W+M builder auto-renewed for a 1-year term in accordance with our customers account settings. A year later, it was auto-renewed again on May 29, 2024.
On March 21, 2025, our customer contacted our Care Staff for assistance adding HTML code to their site. They were incorrectly advised that they needed to purchase our ****************** to complete this task. W+M does allow customers to add customizable HTML code directly to the site by adding an HTML section.
********************************************************************************RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office empathizes with our customer and apologizes for any inconvenience they may have experienced. GoDaddy strives to offer the best service in the industry and has shared our customers feedback with our management team in an effort to improve our service levels.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***
Office of the CEO - GoDaddyCustomer Answer
Date: 03/29/2025
The insult to my intelligence based on this response is not one taken lightly. I did not contact Care Staff "for assistance adding HTML code to [my] site," (an extremely simple process), which insinuates to me that my complaint was not read or taken seriously. It also tells me that the Office of the CEO does not believe that their Care Staff is properly trained, considering that I called, I texted, and I searched the ************ and was given the same "incorrect" solution each time. Maybe it should be considered by the Office of the CEO that my issue is not so simply solved. Please review my ORIGINAL COMPLAINT- not what you believe the complaint to be- but what the complaint actually is. I cannot edit the HEADER code on my website. I am very aware of how to "add html" to the BODY of the website, which is all I am allowed to do. However editing the HEADER is a BASIC FEATURE that GoDaddy upsells customers to a different plan in order to use--without indicating that in the initial purchase phase.Business Response
Date: 03/31/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response. GoDaddy does allow customers to add custom HTML code to the Websites+Marketing builder, but they can not add HTML to the Header or Footer of the builder.
The builder does however allow for customers to link social accounts and create popups.
****************************************************************** (Connect with customers (social **********************, reviews, email and blog))
****************************************************************************Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
***
Office of the CEO - GoDaddyInitial Complaint
Date:03/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a customer for 15 years. I am unable to log into my account. I have my good user/pass info and correct email address. However, I have a new phone number. Their system will not let me log into my account for the past 2 weeks. I've called the tech support people and they are very helpful. However, they are not able to get their own service people to fix my problem or contact me. So I have no trouble filing a complaint with GoDaddy. They just CANNOT fix a simple issue. Second problem is they are charging me for providing hosting service for *********** but it doesn't work. I tried to get them to fix it it two years ago. Same problem I can contact them, but they can't fix it. My account number is ******Business Response
Date: 03/20/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On March 12, 2025, our customer reached out to our Care Support team regarding an issue accessing their account. During this interaction, our team advised them to submit an Account Recovery Request to update their registered phone number.
GoDaddy offers a secure, structured process that enables account holders to request access to their domain or account. This process is outlined in detail here: **********************************************************************************************************
Between March 12, and March 20, 2025, our Care support and Account Recovery teams worked diligently and to the best of their ability to resolve our customers concerns to their satisfaction.
On March 20, 2025, after thorough research our Account Recovery team was able to verify the documents in question and complete our customers requested update to their account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer, ********************** takes account security very seriously and has processes and procedures in place to protect our customers.
We encourage our customer to work with our Care support teams to address their concerns related to their hosting service.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO | GoDaddyInitial Complaint
Date:03/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Around the first of the year, I canceled all domains with Go Daddy. But Go Daddy attempted to bill a defunct business credit card in the month of February. In March, they sent the account to collections. Really Go Daddy. A no longer existing credit card should tell you something. Business closed. Really Go Daddy. I went into my account a month before you attempted to charge my account when you gave me the heads up auto renew was coming up and I toggled to cancel for all of the domains. This seems really slimy. I will never again have a domain with Go Daddy.Business Response
Date: 03/25/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 17, 2023, our customer registered a domain name for a two-year term via an online transaction.
On February 18, 2025, in accordance with our customers account preferences, ********************** automatically renewed the domain in question for an additional two years. Prior to expiration, GoDaddy sent renewal notices informing them that the expiring services would renew based on their account settings unless action was taken, as account management is a customer's responsibility.
On March 19, 2025, our customer next contacted *********************** ******************** requesting to cancel all products. At that time and were correctly informed their February 18, 2025, was renewal was no longer refund-eligible per our Refund Policy, which can be reviewed at the following link: ***************************************************/refund-policy
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.While we empathize with their billing frustration, we respectfully decline their request for a refund. We encourage them to review and manage their account settings to prevent further unwanted renewals. Instructions to disable the automatic renewal are provided within the Help article found at *****************************************************************
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO - GoDaddyCustomer Answer
Date: 03/25/2025
You did not acknowledge that I canceled all renewals.
Nor did you acknowledge that you attempted to bill a no longer existing business credit card.
Nor did you address the collection agency matter with Cegeny.
I didnt ask for a refund. I asked for you to stop collecting via a third party.
Business Response
Date: 03/27/2025
Thank you for the opportunity to address our customer's additional concerns.
We stand by our previous response and respectfully decline our customer's refund request.
On January 19, 2025, our customer removed a payment method from their account but left a checking account payment method active. Per our customer's account preferences, that checking account was used on February 18, 2025, when GoDaddy automatically renewed the domain in question for an additional two years.
To process checking transactions, GoDaddy uses a third party, **************************** ******* supplies funds to GoDaddy for the services rendered and collects the funds directly from the customer.? Based on our customer's complaint, ******* is now attempting to collect the funds from our customer. ********************** does not make collection efforts, and efforts made by ******* are outside of GoDaddy's control.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
**** ********
Office of the CEO GoDaddyInitial Complaint
Date:03/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 1/7/25 GoDaddy charged my credit card for 3 years use of 3 e-mail addresses. Two weeks later, tried to cancel one of the three e-mail addresses. To this day, they are refusing to refund my money. Have been a customer for 20 years and never have had an issue with them before.Business Response
Date: 03/20/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 7, 2022, our customer purchased three ********* 365 Email Essentials plans for a three-year term via telephone transaction with our ************ On March 15, 2023, our customer upgraded these email plans to a higher tier to include additional storage and features.
On January 7, 2025, per our customers account preferences, ********************** automatically renewed the emails in question in good faith to honor agreements with our customer. ********************** sent renewal notices prior to expiration on December 28, 2024, informing our customer the expiring items would renew in accordance with account settings unless additional action was taken. Account management is a customer responsibility.
Between January 20, 2025, and March 17, 2025, our customer contacted our *********** to discuss their billing concerns and requested a refund. Our staff informed them the purchase was outside of GoDaddys Refund Policy, and directed them to fill out our Out-of-Policy Refund Request form for review to determine if an exception to our refund policy was warranted.
On March 18, 2025, our Refund Exception team responded to our customer informing them that after reviewing the information they provided,we are unable to approve this out-of-policy refund request.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we understand and empathize with our customers frustration, they have been properly informed. The products in question are outside of refund eligibility per GoDaddys Refund Policy, which we have included here: ***************************************************/refund-policy
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******* *******
Office of the CEO - GoDaddyInitial Complaint
Date:03/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 2, 2024, I was in the process of transferring my website within GoDaddy. A representative instructed me to delete my current account to create a new one, stating that a direct transfer was not possible. I explicitly confirmed with the representative if I should delete my website before purchasing a new one, and he confirmed. I have a screenshot of this confirmation.After following the instructions, I returned to the chat, and the representative told me to "wait" and not delete it, but it was already done. He then assured me that I would receive a refund of $259.76 since I had now been charged twiceonce for the deleted website and once for the new one, which I paid $179.88 for.I followed up with GoDaddy a few months later to check on the refund. However, I never received the refund or any further response. At the end of February 2025, I reached out again, and on March 19, 2025, GoDaddy informed me that they would not be assisting me with a refund or any resolution for this issue.I am requesting the refund of $259.76 as initially promised by the GoDaddy representative when I followed their instructions.Business Response
Date: 03/24/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On November 7, 2023, our customer purchased a Deluxe cPanel hosting plan for a 2-year term via online purchase.
On December 2, 2024, our customer contacted our Care Staff to inquire about other site building options and were directed to our Websites+Marketing (W+M) site builder. W+M is a proprietary, do-it-yourself, template based product to construct a website. To free up the domain name for use, our Care Staff directed our customer to cancel their old hosting plan before they were advised that the plan was not eligible for a refund and they would need to fill out our, Out of Policy Request Form (****) to request an exception to our Refund Policy. Our customer filled out the **** form that same day.
On December 3, 2024, our customer purchased W+M for a ****** term with the assistance of our Care Staff.
On December 17, 2024, our customers **** was reviewed and declined.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office empathizes with our customers experience and has provided the requested refund for the time remaining on the old hosting plan as a gesture of goodwill. The refund may take 5-7 days to return to our customers financial institution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***
Office of the CEO - GoDaddyInitial Complaint
Date:03/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I told the abuse @ go daddy to tell their hackers and scammer to cease spamming my email, in return they've slammed me 7 x to get me angry. This is harassment and stalking. The domain listed by ********* . Com is located at ***********************************************, phone ************ which all is under the owner ship of go daddy.Charges will be filed if it's not stopped. They can deny any wrong doing it's their business naming used under the false hood name " *************** "If proof is needed i surely will supply all ips and IDsBusiness Response
Date: 03/19/2025
Thank you for the opportunity to address the complainants concerns.
From the information provided, the complainant does not appear to be a GoDaddy customer.
The ************************************************** (*****) requires accredited registrars like GoDaddy to publish the registrant's contact information, domain creation, expiration dates, and other information in the ***** listing as soon as a domain is registered.?GoDaddy provides all eligible domains with basic privacy via an affiliate company, Domains by ******************* masks the registration information required by ***** and replaces it with Domains by Proxys information.
While GoDaddy is the registrar of record for the domain ***************, we have no other affiliation with its current registrant or any associated business.
GoDaddy takes the prevention of unwanted email and spam very seriously and does not tolerate the use of our products to send spam.
If our customer believes a ********************** customer is using our service in violation of our Terms of Service (such as sending spam), we ask that information be submitted to the following link:
*********************************************************
GoDaddy will investigate and take appropriate action when instances are brought to the appropriate parties' attention.
Thank you again for the opportunity to address the concerns presented by the complainant.
Kindest regards,
******
Office of the CEO - GoDaddyCustomer Answer
Date: 03/19/2025
Whether or not there's no affiliated attachments to the sender of these emails it is still coming from or off your server as it shows registered to your business, turning a blind eye to this intrusive behavior will only escalate problems on your side. I would think with all the knowledge your company advertises e.g AI web basing, you would know how to track and close down this culprit or at least inform the higher officials in law whats attacking your service. I have the IPs saved, at this time I cannot access the proof however when I can in 1 -2 business days, I will be ***** turning it over to the BBB to pass on to you. Until then the problems still are coming and flooding my business emails; I expect your side to take action.
Thank you
Business Response
Date: 03/24/2025
Thank you for the opportunity to address the complainants additional concerns.
We stand by our original response. While the domain name is registered via GoDaddy, we are not the email service provider. If our customer believes the domain name in question is being used to engage in illegal activities or in violation of our Terms of Service, they should report the activity through our previously mentioned process and provide any supporting documentation they deem appropriate.
Thank you again for the opportunity to address the additional concerns presented.
Kindest regards,
******
Office of the CEO GoDaddy
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