Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 603 total complaints in the last 3 years.
- 205 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
From: Aolany ******** Sent: Sunday, November 3, 2024 5:50 PM To: ***************************************** <*****************************************>Cc: TEAM AGORA <*****************************************>Subject: My 3rd attempt- Refund customer ******** - Aolany ******** Hello team,I have been a customer of ******************** for many many years. Initially i bought my domain for my personal website with you guys and I had my hosting with Bluehost A couple of months ago I was persuaded by ****** ******* to switch hosting from Bluehost to Godaddy with the promise of the great customer service that I know I usually get. I explained my concerns about switching my other two domains and the issues it would cause with my developers etc. (hosting, websites, wp etc) ****** assured me he will take me from beginning to end if I purchased the ** packages and he mentioned he will also waive the domain transfer fees which it was about ''$110'' he told me it was the perfect timing (around September ) too because my yearly subscription with bluehost was about to end in Oct 1st.****** assured me all the transfers were successful and that everything was set up to be now good with godaddy (my website *************** ) and I checked this around end of September. Around October, I let my ******** account not renew, thinking everything was working. The ** files were not transferred because I trusted ******. Around October 5th, a prospect told me we were not a legitimate company because our website was down. Website down? I checked, and *************** was not active. Long story short, I had to pay Bluehost again to reinstate everything because it was at the negotiation table to close a deal. ****** rarely returned an email, so I contacted the chat support, two times they told me to submit the refund request form to get an exception since I have been a customer for a while, I never got the service, never got the websites were never ONLINE. now godaddy is holding my domain HOSTAGE for 3 years. HELP I need help to resolve this!
Business Response
Date: 01/17/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office spoke with our customer on January 17, 2025 to discuss their concerns. The domain(s) in question have been reinstated and out customer considers the matter resolved.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** ****
Office of the CEO - GoDaddyCustomer Answer
Date: 01/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. Godaddy did the right thing and I am happy with their help!
Regards,
***** ********
Initial Complaint
Date:01/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing this complaint regarding GoDaddy's failure to fulfill my request to delete my account and their lack of communication despite multiple follow-ups.On three separate occasions, I contacted GoDaddy to request that my account be deleted. During my last interaction on December 22, 2024, I was assured that my account would be deleted by the end of that day. However, as of today, my account remains active.On December 25, 2024, I emailed GoDaddy's Grievance Team to follow up on this issue, but I did not receive a response. I sent a second follow-up email several days later, again with no acknowledgment or resolution.This situation is highly frustrating and raises serious concerns about GoDaddy's customer service and compliance with my request. I have made every effort to resolve this matter directly with GoDaddy but have been met with silence, leaving me no choice but to escalate this issue.I am requesting immediate action from GoDaddy to:1. Delete my account as requested.2. Provide written confirmation that my account has been deleted.This complaint is filed in good faith with the hope that GoDaddy will resolve this matter promptly. I look forward to hearing from them soon.Thank you for your assistance in facilitating a resolution.Business Response
Date: 01/17/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On October 12, 2023, our customer set up ********************** Payments in their account. ********************** Payments is our built-in payment gateway, which allows them to accept online and in-person payments from their customers within safe and secure transactions.
On December 14, 2024, our customer contacted our *********** via online chat for assistance with closing their GoDaddy account. Unfortunately, the GoDaddy Payments product was stuck in an active status, preventing the account from being closed. During this interaction, a case was created to have GoDaddys developers remove the product from the account on behalf of our customer.
On January 15, 2025, the ********************** Payments product was deleted from their account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As with all service providers, GoDaddy had unexpected technical issues and worked quickly to resolve them and minimize any impact on our customer.
If they wish to close their account fully, they can review the steps in the following article: **************************************************************
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the CEO GoDaddyCustomer Answer
Date: 01/18/2025
Dear Jenn,
Thank you for your response. However, I am extremely disappointed with how GoDaddy has handled this matter and the omissions in your reply.
First, your response fails to acknowledge my multiple attempts to resolve this issue with GoDaddys customer service before filing a ******************** complaint. I contacted GoDaddy three times requesting account deletion, and on December 22, 2024, I was specifically assured that my account would be deleted by the end of the day. That promise was not fulfilled.
Furthermore, after my account remained active, I emailed GoDaddys Grievance Team twice (on December 25 and January 9th), yet I never received a response. Ignoring customer emails is not an acceptable practice for any reputable company.
Additionally, it is clear that GoDaddy only resolved the technical issue after I filed a BBB complaint. If I had not taken that step, my account would likely still be in limbo, with no resolution in sight. This does not reflect good customer serviceit is a failure to take responsibility and properly assist customers in a timely manner.
I hope my experience can serve as constructive feedback for improving customer support processes and ensuring better communication with customers in similar situations. Fortunately, I was finally able to close my account, or at least I received confirmation that it has been closed.
Thank you for your time and consideration.
Sincerely,
***** ********
****************************Business Response
Date: 01/23/2025
Thank you for the opportunity to address our customers additional concerns.
Our customers account was successfully closed on January 18, 2025.
We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
Jenn
Office of the CEO GoDaddyCustomer Answer
Date: 01/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** ********
Initial Complaint
Date:01/13/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 7th I purchased a new website from go daddy. This site was to be built for me by go daddy for my business. The primary function I needed was the ability for people to pay me from my website when signing up for my live streaming classes. The website went live just before the new year. From the start credit card payments were not being accepted. I spent two weeks contacting customer support / website design / payments / WordPress / Inbound sales support, etc. no one could fix the problem. I ended up on an endless loop of phone calls, being on hold, transferred, being told they would get back to me in 1 -2 days and even 72 hours, but no one has. I have to keep calling and getting on the same treadmill of different departments thinking the other one can fix it. I just want my full refund and go back to my basic website. Please no more excuses. Thank you I just spoke with a gentleman who said he could republish my old website, but could not issue a refund, for that he would have to transfer me again to website design Over two hours on the phone! They are now telling me that a refund can't be issued because 30 days had passed since I purchased the website. The website did not go live until late December, and there was no way to know the website did not work until it went live! A refund request was issued and someone should contact me in 5 days! This seems pretty unacceptable,Business Response
Date: 01/21/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On November 7, 2024, our customer purchased *********************** **************** for a two-year term. This service enlists GoDaddys?Website *************** (***) team to create a custom website. Customers must submit content to our?*** team before the site can be built. Our customers website was completed, delivered, and published live on December 27, 2024.
On December 31, 2024, our customer contacted our Care Team regarding their new website not accepting credit card payments. Our ************* Staff created a ticket for the appropriate team to review and resolve our customers concerns.
On January 3, 2024, our customer contacted our Care Team seeking a refund for their website design service due to the payment issue not having been resolved. Our customer continued to contact our Care Team seeking a refund through January 21, 2024.
On January 21, 2024, our customer was contacted by a member of our WDS Escalations Team, and, after canceling their service, was provided a refund in full.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We apologize for the recent experience our customer has had with our ************* Team. We have confirmed the refund has been issued to our customers original form of payment. They should allow three to five days for the funds to reflect with their financial institution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the CEO - GoDaddyCustomer Answer
Date: 01/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*** *****
Initial Complaint
Date:01/06/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was told I needed to purchase an SSL for our business website through GoDaddy for the safety of the site. It cost $239 for 2 years. I checked on site a few weeks in and they said it takes time. I was then notified months later by a customer that my website was not secured. I contacted GoDaddy. **** stated bc it was past 30 days to fill out a request an extended refund request because I was sold the incorrect program. This process has taken months to try to resolve. I was disconnected multiple times including on time when I waited over 50 minutes to speak to a rep. **** did not deny selling me the wrong product-I was denied bc it was past the 30 day purchase window-but yet they specifically have a form to file for exceptions that are past the 30 day window.Business Response
Date: 01/11/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On November 3, 2021, our customer purchased Websites + Marketing (W+M). Websites + Marketing is a proprietary, do-it-yourself, template-based product to construct a website.
On April 11, 2024, our customer contacted our Care support team for assistance with their website that was not showing as secure. At that time, based upon that interaction our customer purchased an SSL certificate.
The SSL purchased by our customer on April 11, 2024, would not apply to our customers W+M as it includes its own integrated SSL.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customer and will be processing a full refund back to their original payment method.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO | GoDaddyCustomer Answer
Date: 01/13/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* *******
Initial Complaint
Date:01/06/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up via chat for a go daddy site and the representative signed me up with a version that was too robust for what I really needed. I requested a refund of $266.99 and then the representative signed me up for the basic plan and told me to try that. I did and canceled that as well. The refunded me the basic plan of ****** and took down my website and put my domain name (************************) back on the market. I contacted them and they stated that the original purchases (****** and *****) is not approved. I am requesting the full refund because I do not have the website that I created OR the domain name anymore as they canceled it.Business Response
Date: 01/13/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On November 17, 2024, our customer purchased Websites+Marketing Premium for one year.
On December 17, 2024, our customer purchased a lower tier of Websites+Marketing.
On January 6, 2024, our customer called our Care team to request a refund for both website plans.
A refund for the lower tier plan was submitted as it was still within our refund policy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customers frustration and have submitted a one-time out of policy refund for the Website+Marketing Premium plan.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the CEO - GoDaddyCustomer Answer
Date: 01/13/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
**** ****
Initial Complaint
Date:01/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Under order #**********, I purchased a 1-year email account, *********************** on 6/3/2024. I deleted the e-mail account *********************** on 1/2/2025. Since I prepaid for the 1-year term until 1/2/2025, I called GoDaddy and they were unwilling to provide a refund for the unused term length. I am asking GoDaddy to provide a goodwill refund for the time period of e-mail service not used going through 1/2/2025.Business Response
Date: 01/03/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On June 3, 2021, our customer purchased 3 email plans, each for a one-year term, via an interaction with our Care team. Per our customers account preferences, these three plans automatically renewed each year, most recently on June 3, 2024.
On January 2, 2025, our customer deleted one of their email addresses (but not the plan itself) and contacted our Care team seeking a refund of the unused time. They were properly advised that the email plan was not eligible for a refund in accordance with our Refund Policy.
***************************************************/refund-policy
Because the email plan itself was not cancelled, our customer was able to repurpose it to create a new email address.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has confirmed that our customer was able to utilize the email plan by creating a new email address and they are not eligible for a refund.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** ****
Office of the CEO - GoDaddyCustomer Answer
Date: 01/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I was able to utilize a workaround.
Regards,
***** ******
Initial Complaint
Date:12/30/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has stolen my domain name and my web site that goes with it. And now they are trying to make me buy it back from them at a huge price when they stole it to begin with!!The site is copyrighted as well. I was warned about this bunch. This is an outright theft of my property! Not one communication was received from them! My contract was for the website to run through January 2025. I was told this ************* firm is a current accredited member of the Tucson BBB.Hope you folks can help. These people are not above lying. Thanks C. ****** ******, Enrolled Agent Pres.************************************************* IBusiness Response
Date: 01/06/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our office has successfully connected with our customer to discuss their concerns. The domain name in question has been active and available for them to manage within their GoDaddy account.
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. We appreciate our customer taking the time to speak with us to resolve their concerns.
Thank you again for the opportunity to address the concerns presented.
Kindest regards,
**** *.
Office of the CEO - GoDaddyCustomer Answer
Date: 01/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
C ****** ******
Initial Complaint
Date:12/11/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They offered me a service to optimize my web page which cost me 335 usd for 3 months. The web site has not been optimized at all , I keep asking requests to optimize the web site and every time I file a request they close the request saying they completed the task without completing it. I asked a refund and they reject it. My web site is not working properly , it causes confusion and it is slowing me down. none of the tasks that I needed help with has been completed. Basically they charged 335 usd to do nothing.Business Response
Date: 12/12/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On October 25, 2024, our customer purchased a three-month term of *********************** ****************** Basic Plan (MSB), providing them on-demand access to website maintenance and updates to allow them to improve their site on an as-needed basis.
Between October 25, and December 10, 2024, our ****************** **** team worked with our customer to the best of their ability to provide the site our customer desired.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customer and appreciate their candid feedback about our service levels. GoDaddy strives to offer the best service levels in the industry.
Our office has since connected with our customer to address and resolve their concerns to their satisfaction.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO | GoDaddyCustomer Answer
Date: 12/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** *******
Initial Complaint
Date:12/06/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 14, 2024, we added a credit card payment to GoDaddy to pay for three 1 year email licenses for our not for profit youth ****************************** (***********************************). We wanted 1 year licenses for the use of ************** ******************* and ******************* We completed the payments for these using an **************** Card on our online account with ************************* October 15, 2024, GoDaddy charged $287.64 for a 3 year license for the the email address: ******************* I had not idea this was going to occur.On November 14, 2024, I noticed a payment to **************** was going to be double the intended amount for the above-referenced 3 email addresses. I reviewed the **** on-line account at ********************** and noticed the $287.64 billing for the 3 year service for ******************* I contacted GoDaddy customer service and explained the situation. A customer *** helped me cancel the ****************** email to show we have no intention of using it and that we had no intention of renewing that email. I then used their refund process (refund request OOPR-*****) and heard no follow-up. I contacted GoDaddy today (12/6/2024) to ask about the progress and they ended up sending me an email advising this was an "out of policy refund request".We had no idea there was going to be this charge on 10/15. They are saying we had 30 days to cancel this charge? I contacted them on 11/14. Additionally, we never approved this charge - we would have approved a 1 year usage of ****************** at the same time we approved the other 3 email addresses if we were going to do so. There was no "opt out" option. I manually approved the other emails, and had no intention of doing anything longer than 1 year at a time. They automatically signed us up for a 3 year email option the next day (10/15/24) for an email address we have no intention of using.Business Response
Date: 12/11/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On September 25, 2018, our customer purchased four M365 Email Essentials plans for a three-year term via phone transaction. The email plans were automatically renewed for an additional three years on September 25, 2021.
On September 21, 2024, our customer, or an authorized party on their account, entered their GoDaddy account and disabled the automatic renewal settings associated with the four email plans in question.
On September 25, 2024, per our customers account preferences, ********************** did not renew the M365 Email plans in a good faith effort to honor agreements with our customer. Their account settings were reviewed again on October 5, 2024. As the automatic renewal settings were still disabled, the email plans were not renewed.
On October 14, 2024, our customer, or an authorized party on their account, entered their GoDaddy account and enabled the automatic renewal settings for the four email plans in question. They also processed a one-year renewal for three of the four email plans.
On October 15, 2024, per our customers account settings, the fourth email plan was automatically renewed for a three-year term.
Our customer contacted our Care Team on November 14, 2024, and was correctly informed the email plans were no longer refund-eligible.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While the email plan was no longer eligible for a refund at the time of cancelation per our refund policy, we have refunded the renewal in question as a one-time courtesy in an effort to resolve our customers concerns.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the CEO - GoDaddyCustomer Answer
Date: 12/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** *****
Initial Complaint
Date:11/21/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Texas Linux Fest was user of MadMimi from 2014. We went to login today to access our customer information and prepare our 2025 marketing only to find that the service was shutdown without notice to users. We are trying to reach someone at GoDaddy or Madmimi who can assist us with getting a copy of our mailing list. Unfortunately nobody in support seem to be aware of the product given it was shutdown in August without notice to us.Business Response
Date: 11/22/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer was utilizing MadMimi, which was an online marketing platform that allowed customers to send marketing emails to their clients.
Earlier this year, GoDaddy made the difficult decision to retire the ******* product, and all affected customers were notified via email that they needed to take action prior to the service being shutdown.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As of August 30, 2024, all MadMimi accounts are inactive, and historical content is not recoverable.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** ****
Office of the CEO - GoDaddyCustomer Answer
Date: 11/23/2024
Better Business Bureau:
Hi ****, Unfortunately our team received no notifications. We last used the planform in April 2024 and there was no mention on the website of GoDaddy having acquired the service.Our logs show the only emails received from MadMimi related to campaign activities in April 2024.
Had GoDaddy sent us any notifications we would have happily transitioned to your new services or exported our data as appropriate.
We greatly appreciate the 10~ years of donated services to our volunteer / non-profit group, but unfortunately the loss of our data means we will likely to shutdown our charitable efforts as we no longer have contact information for our donors or members.Regards,
TXLF
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