Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  111 Congress Ave Ste 1200 Austin, TX 78701-4056

• 

  GoDaddy.com LLC

  720 Brazos St Ste 1100 Austin, TX 78701-2516

• 

  GoDaddy.com LLC

  14455 N Hayden Rd Ste 226 Scottsdale, AZ 85260-6993

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For 1+ week now, GoDaddy has turned on features ON THEIR end that have created problems and issues for me and my company. The features are OFF on side of their system. Have called and been promised calls back. None happened. Spent 4+ hours with **** and on hold - lied to repeatedly when they could not resolve. Went to the extreme of them asking me to video the problem and send to them. Did, spent more time on hold and waiting for them to resolve. After 4+ hrs battery was dying on phone and had to end. They gave me a case #. Called and messaged today . Only to be told that the feature is off. Found the number for their Office of the CEO - no answer. Left Voicemail. I am prepaid on my account thru this summer - and they are not honoring their side of service and support

  

  Business Response

  Date: 06/26/2025

  Thank you for the opportunity to address our customers' concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On June 18, 2025, our customer contacted our Care Team seeking assistance with disabling the enhanced security two-step authentication feature on their account. This security measure requires users to enter a numeric code sent via text message or email in addition to their standard login credentials.
  
  Between June 19 and June 24, 2025, our Care Team worked diligently to support our customer and troubleshoot the deactivation of the enhanced security feature to the best of their ability.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  We recognize and empathize with our customers' frustration. To ensure resolution, our office coordinated a follow-up call on June 25, 2025. During this call, a Care Team representative successfully assisted our customer and confirmed that the enhanced security feature was disabled and their account is now functioning as expected.  
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  ****
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 06/30/2025

  The support that GoDaddy provided was Sub Par. Starting with them "looking into it and would call me back by the end of the day". They never did, and that led to my calling the next day and taking over 1 1/2 hrs to get a supervisor, and them taking over a additional 2 1/2 hrs of waiting for their upper tech support to get answers and I was repeatedly lied to, being told several times that "this is now enabled on all accounts and thats just what it is"- and told that that I have 2 friends with similar stores on GoDaddy and its NOT enabled on theirs. My phone battery was dying after 4 1/2 hrs on phone with them.  Following day I did text chat for support.  1 1/2 hrs and still nothing.  Finally i did get a call after the chat support from "******". Started all over with him and he was able to solve in 20 minutes - by disabling ALL features, then turning only certain ones on.  Amazing 1 rep could do in 20 min what hours upon hours of others couldnt or wouldnt - and the worst part being lied to in a attempt to just get me off the phone and accept their problems and errors as status quo.  And on this overall issue - I NEVER TURNED ON the 2 step feature - GoDaddy did. I understand mistakes happen, but when a company has people saying they are tech support, and are not - and when a company's corporate level hides and makes themselves 100% inaccessible and does not return a call and message left at their office of the CEO phone number and makes a long time customer resort to doing a ******************** complaint to get support, this is unacceptable and not from within what I read in their guidelines and service agreement. The hours and hours of "support" calls and messages and the people behind them that could not solve what 1 knowledgeable person did in less than 20 minutes shows it.

  

  Business Response

  Date: 07/01/2025

  Thank you for the opportunity to address our customers additional concerns. 
  We empathize with our customers experience. While we strive to deliver industry-leading service, we recognize that there are times when we fall short.  We have shared our findings with our ************* Managers to help guide service improvements moving forward. 
  Thank you again for the opportunity to address the additional concerns presented by our customer. 
  Kindest regards, 
  ****
  Office of the CEO GoDaddy

  Customer Answer

  Date: 07/01/2025

  Would like a promise that they have corrected their lying, poor support and contact ability - 

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have been calling and trying get into account for months and still cant. i been through all checks so they know its me. i have talked to serval poeple at the office and even tried to get help on line. im over it i want to another company because of these. i cant do anything with the account cause i cant get into and have not been into it since sept 2024. i want it closed and refund my money.

  

  Business Response

  Date: 06/26/2025

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On May 28, 2025, our customer contacted our Care support team but was unable to validate into their account. They were referred to our Account Recovery team.
  Our Account Recovery team advised our customer that there was not ****** authentication on their account.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  We empathize with our customers frustration. They can regain access to their account by performing a password reset. Instructions can be found here: ************************************************************************************* they have regained access to their account, they may contact our Care support about an account closure.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  Ashlee E
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 06/29/2025

  I HAVE RESET PASSWORD AND STILL CAN"T GET INTO IT HAVE SAID THESE EVERTIME I'VE CALLED I EVEN CHANGE WHILE ON PHONE WITH YOU GUYS. ALSO THE TO STEP IS ON CAUSE WHEN I GO ON IT ALWAYS SHOWS MY OLD NO NUMBER AND TELLS IT SENT THAT PHASE TO PHONE. ALSO TOLD THEM THESE ON THE PHONE IT'S ACTIVE WITH 2-PHASE.

  

  Business Response

  Date: 06/30/2025

  Thank you for the opportunity to address our customers additional concerns.
  
  We believe our customer is attempting to log into an account different to the one we have located for them.  We have reached out to them directly to advise them of their next steps.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  Ashlee E
  Office of the CEO GoDaddy

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GoDaddy continues to charge me for things I never ordered. I have detailed call history with them, and every time UNTIL last night they have PROMISED to refund me. The refunds never appear. I have been slammed for services I never wanted, or even knew about, I can't get refunds.I'm trying to get enough money together to move off of GoDaddy, but every time I look they either fail to give me a promised refund, and/or charge me another unauthorized charge.LAST NIGHT a *** who says he is "****", and tells me his employee number is "4111", told me that I was "a fool" for not checking my bills all the time, and that if I "wanted to not be charged for things [I] didn't buy then I "should be more active with my account".!!!!!! Direct Quote. I want to ***ort this to the press, and anywhere else that I can. GoDaddy is CRIMINAL and is involved in Interstate Theft. Depending on your reaction I will be writing to the Ohio Attorney General. Please tell GoDaddy: "I don't have enough time for this crap!" All they do is steal and hope no one is looking.Please help! - *****

  

  Business Response

  Date: 06/27/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  Between March 28 and May 1, 2025, our customer made multiple purchases online without the assistance of GoDaddy.
  
  On May 1, 2025, they contacted our *********** for assistance with some of their recent purchases. Our staff assisted with refunding the unnecessary service(s).
  
  Between May 17 and June 17, 2025, per their account preferences, ********************** automatically renewed several of the service(s) in question in good faith to honor agreements with them. Renewal notices were sent before renewal, informing them that expiring items would be renewed in accordance with their account settings unless additional action was taken. GoDaddy provides its customers with complete control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.
  
  On June 24, 2025, they contacted our *********** to inquire about their recent renewals. Our staff appropriately advised them regarding each renewal and denied their refund request as their service(s) were outside of GoDaddy's Refund Policy, which can be viewed at *****************************************************************
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  We respectfully decline our customer's request for an out-of-policy refund. We encourage them to review and manage their account settings to prevent further unwanted renewals.
  
  Turn off auto-renew: *****************************************************************
  
  Delete products in my GoDaddy account: ***********************************************************************************************
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest Regards,
  
  Jenn
  Office of the CEO GoDaddy

• Initial Complaint

  Date:06/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My club uses goDaddy for email very often. There is a feature for email that allows us to Add Contacts. That feature has been unavailable for several days. Contacted support but did not receive any proper response. They have no *** when the issue will be resolved and they have been negligent. They gave me an incident ticket numbers INC6197605 They do not have a policy to provide a discount for the inconvenience caused by the absence of this service.

  

  Business Response

  Date: 06/23/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On June 15, 2025, our customer contacted our Care Staff regarding concerns with their email. They were correctly advised that GoDaddy was experiencing a Known Issue and were working to resolve it.

  The Known Issue was resolved on June 18, 2025.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  GoDaddy empathizes with our customer. As with all service providers, ********************** had an unexpected technical issue and worked quickly to resolve it and minimize any impact on our customer.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  ***
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 06/23/2025

  The issue that I have adding contacts in outlook was not resolved on 6/18 unlike what *** from GoDaddy stated.

  It is still a problem. 

  I have an incident ticket INC6197605 logged with GoDaddy. I interacted with GoDaddy support on 6/21 and 6/22 and their support staff confirmed it was still an issue

  Thanks,

  Deepa

   

   

   

   

   

  

  Business Response

  Date: 06/26/2025

  Thank you for the opportunity to address our customers additional concerns.

  On June 18, 2025, during the time our previous response was written, the known issue affecting our customer was considered resolved. Later that same day we began to receive complaints from customers about similar issues and as a result we created a new known issue that is associated with the old resolved one. The new known issue tracking number is INC6201353.

  We understand our customers frustration with this experience and are working as quickly as possible to resolve this issue for our customers.

  Thank you again for the opportunity to address the additional concerns presented by our customer.

  Kindest regards,

  ***
  Office of the CEO GoDaddy

  Customer Answer

  Date: 06/27/2025

  I am looking for a date by which this issue can be resolved as it is a service I use frequently. Maintaining contacts using outlook has not been working for over 2 weeks. 

  If there is no resolution date that can be provided, I am looking for some monetary compensation. Possibly some refund

   

• Initial Complaint

  Date:06/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im a first time and new customer with ********************** and I wasnt aware of there policys on self payment and family payment, and I had made a payment from my card in my name to the go daddy application, they immediately froze my funds on there application and refused to transfer it to the payment method that was on file, with that I got in contact with the customer service department and i kept getting sent back and forth, at first I was told that I needed to wait for my payment to process and then I was told I needed to refund the funds back to my payment method via there application, On several occasions I went ahead and tried using there feature to refund my funds back to my payment method But I kept on receiving failed messages I went on ahead and advised the go daddy team what was going on and they had just basically told me to wait, after waiting 2 days I still didnt get any response from them so I went ahead and called back and I was told on the phone that they couldnt help me out and that I needed to reply back to the email were I was told about there policys on self payment I went ahead and did so, explained what was going on, then I was told that I needed to wait 2-7 days for my refund to process as they deactivated the go daddy account its been about almost a week now and i received a message stating my case was closed but I still have not received my funds back to my payment method and at this point go daddy just taking advantage to hold my funds. I have pictures and Copy of everything in case I need to escalate this to small claims court.

  

  Business Response

  Date: 06/23/2025

  Thank you for the opportunity to address our customers' concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
  On June 14, 2025, our customer set up ********************** Payments in their account. ********************** Payments is our built-in payment gateway, which allows our customers to take secure, online debit and credit card payments through their website or in person.  
  GoDaddy is committed to maintaining a secure platform and takes the prevention of fraud seriously. In this case, one of our customers transactions was flagged for review by our Verification Team, resulting in a temporary hold on payouts from their GoDaddy Payments account.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  We understand and empathize with our customers frustration regarding this matter. After a thorough review, our GoDaddy Payments Team has confirmed that the funds in question have been released and deposited into the customers designated payout account.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  **** *.
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:06/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my serious concerns regarding misleading practices and service failures.**Issues Experienced:**- Purchased a new domain but was not provided the promised trial - Website advertising is deceptive and contradicts actual service availability - Documentation promotes a "free website editor" while requiring premium subscriptions for basic functionality - Without additional paid subscriptions, the service is essentially unusable **Specific Concerns:**Your website clearly states "Airo Included with any new domain purchase," yet this advertised feature was not provided. I have documented evidence showing discrepancies between your marketing claims and actual service delivery.Your own help documentation guides users through features labeled as "free," but attempting to use these features reveals they require premium upgrades. This creates a bait-and-switch scenario where customers purchase domains expecting included services that are then held behind additional paywalls.**Resolution Sought:**I expect either full delivery of advertised services or a complete refund. The current business model appears to use misleading advertising to generate domain sales while withholding promised features.If this matter is not resolved promptly, I will be filing a complaint with the ************************* regarding these potentially fraudulent business practices.I look forward to your immediate attention to this matter.

  

  Business Response

  Date: 06/25/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On June 20, 2025, our customer established a free trial of *********************** **** AI website builder in their account. Following this activation, they contacted our ******************** to discuss concerns that they were unable to access the Online Appointment Booking feature within the website builder. Our staff attempted to assist our customer to the best of their ability. We apologize for any confusion caused during this interaction.

  While GoDaddy does offer a 7-day trial of our Websites+Marketing product, which gives customers access to premium features such as Online Appointment Booking, the product our customer established in their account is for ********************** Airo. As advertised on GoDaddy.com, and as seen in the referenced images our customer has provided, Online Appointment Booking is not listed as a feature of a free Airo website.

  RESOLUTION:

  Should our customer wish to utilize a free trial of our Websites+Marketing product that includes Online Appointment Booking, we invite them to establish a Websites+Marketing Premium plan, which can be found by visiting the following link: ***************************************************************************************************

  Thank you for the opportunity to address the concerns presented by our customer.

  Kindest regards,
  ******* *******
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business will not give me access to my domains, as registrar, it is their contractual obligation to allow me to manage my domains, which they refuse to do. As a private equity corporation they are intentionally refusing to do a menial job which should take less than 5 minutes, to update an email address.

  

  Business Response

  Date: 06/24/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  Between June 18, 2025, and June 23, 2025, our customer was in contact with our *********** to resolve errors updating the contact information associated with domain names registered to them in their GoDaddy account. Our staff attempted to assist our customer to the best of their ability.We apologize for any confusion or frustration caused during these interactions.

  Support tickets were opened to address our customers concerns. These tickets were resolved and subsequently closed on June 20, 2025,June 21, 2025, and June 23, 2025.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  As with all service providers, GoDaddy had unexpected technical issues and worked quickly to resolve them and minimize any impact on our customer. Our records indicate our customer has been successful in updating the contact information associated with the domain names in question.

  Thank you again for the opportunity to address the concerns presented by our customer. 

  Kindest regards,
  ******* *******
  Office of the CEO | GoDaddy

• Initial Complaint

  Date:06/20/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had looked at GoDaddy for building a website. I was between them and another site, but GoDaddy said they offered a service for a monthly subscription that offered a custom domain with a free 7 day trial of the subscription. Within an hour of starting the 7 day free trial, I came to find out that it in fact did not include a custom domain and that had to be purchased separately. After speaking with costumer service, I cancelled my trial and the pending subscription. This was within an hour of signing up for the subscription after a 7 day free trial. Later that week, I checked my bank account and saw that ********************** had charged me, even though I had cancelled everything during the first hour of a free seven day trial, and while, even if I hadn't cancelled, I was still in the 7 day free trial window. I reached out to customer service who told me that because I did not request the refund within 48 hours of them charging me, even though I wasn't made aware they were charging me regardless of it being a free 7 day trial, that they could not return my money. We went back and they acknowledged that I was charged during a free 7 day trial. It wasn'ty until I realized that I was getting nowhere and told them I would be disputing with my bank and filing a report here that their story changed to "only email being a 7 day free trial". An email I didn't sign up for because that was extra. But after going back on the site to pretend to make a new site and going through the whole process up until it asks for payment, I signed up for a seven day free trial of a complete package, not just the email portion of the package, and the package isn't as advertised to begin with.

  

  Business Response

  Date: 06/23/2025

  Thank you for the opportunity to address our customers' concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On June 15, 2025, our customer purchased *********************** Websites + Marketing (W+M) **************** for a one-month term through an online transaction. Websites + Marketing is GoDaddys proprietary, do-it-yourself, template-based platform designed to help users easily build and manage their websites.
  The plan was canceled on June 16, 2025; however, our customer did not contact our Care Team to request a refund until June 23, 2025. Upon receiving the inquiry, our Care Team promptly submitted the refund request to our Refund Team for review and approval.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  Our records confirm that the Refund Team has approved the request, and the refund has been issued. Please allow 35 business days for the funds to be reflected at their financial institution.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  ****
  Office of the CEO GoDaddy

  Customer Answer

  Date: 06/23/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *******
  
   
  

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I have been a paid subscriber to GoDaddy for many years, they host my website ***********. I have asked them to make 3 changes to my website in which I paid $49.99 and $28.00 for. The changes include removing a "follow me on instagram" button, changing the verbiage near my instagram logo to read "follow us on instagram at #k9kutsweston, and changing the verbiage near the "Best of ******* logo to read "voted #1 pet groomer by Our City Weston.When I submitted these changes I was told it would be ***** hours for changes to take effect. It has been almost 1 week and a half and the changes have still not be done. I spoke to ***** Danielo, ****** ****** ********* and supervisor Sylvestor about these changes. I was told by supervisor Sylvesotr that the changes would be expedited and completed by 6/19/25. As is went to check the changes in my website, none of them were made still!!I would like some mediation in attempting to get the changes to my website (which I paid for). GoDaddy is not responding to my request of changes. As I speak to the customer representatives they always say "it will be done by the end of the day". I feel like I have been scammed out of my money.I would like this to be a formal complaint against GoDaddy and would like some resolution to ******* resolution is to have the changes made to my website, and my credits for wordpress support to be returned to me as this has taken so so so much time to do.Thank you very much ****** *******

  

  Business Response

  Date: 06/23/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On June 14, 2025, our customer purchased a monthly subscription of ********************************* (****) Starter. **** is a subscription-based service that enables customers to submit tasks to our WordPress team for assistance with administrative tasks, resolving issues (including theme-related matters), and optimizing WordPress website performance.
  
  On June 16, 2025, they purchased an additional monthly subscription of **** Basic.
  
  Following the **** purchases, three tickets were created to assist them with various optimizations to their website on June 14, June 16, and June 19, 2025. Our **** team completed two of the requested optimizations on June 17 and June 19, 2025, and subsequently closed both tickets. An email was sent to them explaining the actions that were performed and advising them to notify the **** team if they had any additional questions or concerns. They replied, and **** actioned the further requested changes.
  
  Additionally, our **** Team attempted to contact them on June 16 and June 17, 2025, to inform them that their remaining request requires their involvement.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  Our **** team has maintained communication with our customer and is working to resolve the concerns presented with their site. We encourage them to continue working with our **** team toward a resolution.
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest Regards,
  
  Jenn
  Office of the CEO GoDaddy

  Customer Answer

  Date: 06/23/2025

  
  Better Business Bureau:
  
  I have read the response from GoDaddy and the I accept the resolution. Although the work was done much longer than the ***** hour promise. I feel like I had to file a complaint in order for the work to be done. I spoke to 2 supervisors and many tech representatives to finally have my work completed. I had to go through more than 7 hours combined on the phone in order to have SIMPLE changes made. In fact the work was completed correctly on 6/25/25.  I hope I do not have these same issues when I need more work done on my website again. 
  
  Regards,
  
  ****** *******
  
   
  

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to formally file a complaint against GoDaddy for a serious failure in service that has caused significant disruption and damage to our business operations.On June 4, 2025, we received an email from GoDaddy confirming that our domain, ********************, was set to auto-renew on June 8, 2025, with no action required on our part. This domain is critical to our business we are an event planning company that relies heavily on timely email communication with clients and vendors.Despite this confirmation, our domain inexplicably became inactive sometime between June 1416, and we completely lost access to our business email. We were unable to send or receive messages, and our website went offline directly impacting client trust and service delivery. To make matters worse, the domain now appears as available for purchase, as if it had never been registered.Upon contacting GoDaddy support, we were told that there was no record of the domain ever existing a completely false and unacceptable claim, given that we have used this domain for years and received their auto-renewal confirmation just days earlier.This is not only a technical failure it is gross negligence. We were given no warning of cancellation, no opportunity to take corrective action, and no transparency from GoDaddys support team. The inability of a major registrar to even acknowledge the existence of our domain is alarming and suggests serious issues with their record-keeping, internal systems, or integrity.We are demanding:Immediate reinstatement or recovery of the domain ********.nyc.A full investigation into the cause of this failure, including documentation of any renewal attempts or errors.Accountability from GoDaddy for the financial and reputational harm caused by this avoidable loss of service.This level of negligence and failure of responsibility from a domain provider is unacceptable and must be addressed.

  

  Business Response

  Date: 06/26/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On June 8, 2020, our customer registered the domain name in question for a one-year term.  The domain continued to auto-renew within our customers account per their preferences.   
  
  On June 4, 2025, in addition to the email notification addressing their domain being on auto-renew, our customer received two additional emails ********************** sent multiple notices to our customer informing them of an associated expired payment method and that action was required to avoid loss of the service.    
  
  On June 9, 2025, GoDaddy attempted to renew our customers domain to honor our agreements with them.  Unfortunately, our customers payment request was declined.   
  
  On June 10, 13, 14, 16, and 19, 2025, GoDaddy sent additional emails to our customer advising of the associated expired payment method and risk of losing their domain name if additional action was not taken.   
  
  On June 19, 2025, our Account Recovery team was engaged. 
  
  RESOLUTION:  
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  We empathize with our customer. As a goodwill gesture and one-time courtesy, we have renewed the domain in question at no cost.  We encourage our customer to continue to work with our account recovery team.  Account management is a customer responsibility. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO | GoDaddy  

  Customer Answer

  Date: 06/26/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I greatly appreciate GoDaddys decision to renew the domain at no cost, especially as it appears payment was never successfully processed. Had I been aware, I absolutely would have taken care of it. That said, Im hoping to better understand why ****************** only received the June 4 auto-renewal notice, but none of the subsequent emails regarding payment failure or account recovery. Unless messages were forwarded from another account, nothing further was received at that address.
  

  Could you please clarify whether those follow-up communications were sent to a different email associated with the account?
  

  Thank you again for your help in resolving this issue.
  Sincerely,
  **** *****