Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,547 total complaints in the last 3 years.
- 637 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up with GoDaddy for email and have had problem after problem. I can't sign in. I asks me to add security features, I do and then it sends me through a loop to do it over and over again. I called and waited on hold almost an hour and had to hang up. I called back the next day and the same thing happened. I used the chat feature and chatted with someone for over an hour and they still couldn't fix the issue. I called and finally got someone on the phone and it took an hour and they finally going to said it's going to take at least 90 minutes for it to be resolved. Meanwhile my email is down it's costing me money. If they would have solved problem quickly, I would have chalked it to "things happen". I told them I have lost confidence in their ability to provide reliable email service and that I have paid for a service that doesn't work and that I want a refund for the email accounts so I can move them to another provider. They basically told me to kick rocks. Didn't try to make it right in any way. I have 7 email accounts that I pay $95.88/ year for and I want 7x $95.88 = $671.16 refunded
Business Response
Date: 04/03/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Between March 25 and March 28, 2025, our customer contacted our *********** regarding issues they were experiencing with one of the multiple email accounts they have with GoDaddy. Our ************* teams worked to the best of their ability to assist our customer with resolving the issues they were experiencing.
During an interaction with one of our ************* supervisors, our customer requested a refund for all of the email plans they had renewed over the last year. They were correctly informed that the renewals were beyond refund eligibility.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
A member of our Email Escalations team has contacted our customer to address any ongoing concerns with their email. If our customer requires any further assistance, we encourage them to continue working with our Email Escalations Team.
Regarding their request for a refund for all emails in their account, we respectfully decline their request in accordance with our Refund Policy. We have provided a link to our Refund Policy below for their convenience.
*************************************************************************;
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the CEO - GoDaddyInitial Complaint
Date:03/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I spent 6 hours on the phone today trying to resolve an issue with my email. My email was working perfectly fine before, but I needed to update the domain provider information for ****** My Business. The person at *********************************** added *** records, and now my email is completely broken.******, the supervisor, attempted to help, but because *********************************** didnt document the *** records they updated, no one was able to assist me. Throughout the day, whenever I called, each representative said they couldnt help because there was no record of what *** changes were made.****** mentioned that *********************************** "copied and pasted" the same *** records. However, I've had no issues with my email for 8 years, so it's clear that the records were not updated correctly.Business Response
Date: 04/02/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On March 26, 2025, our customer contacted our Care support team, advising that ****** had told them to contact GoDaddy regarding their domain name, as they were seeing it associated to issues our customer had been experiencing with ****** services. During the process of assisting our customer their domain DNS was modified.
Later that same day our customer called back multiple times to our Care support team to address an issue they were now experiencing in not being able to send emails. Our Care support representatives worked diligently and to the best of their ability to resolve the issue our customer was experiencing.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office reviewed our customers experience with our Advanced support, who were able to identify a solution for our customer. We have been successful in speaking with our customer and are working with them to address any remaining concerns to their satisfaction.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO | GoDaddyInitial Complaint
Date:03/26/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I updated my billing information to my checking account; however, my checking account was denied, resulting in the expiration of my domain that I have had for *********************************************************************************************** three payments. Subsequently, I discovered by the representative that the charges had been processed against my checking account three times. Unfortunately, they will not issue a refund, citing that the registration was completed through *****. Additionally, I was charged $19.95 for Full Domain ******************** on three occasions, which I do not require, as GoDaddy's *************** indicates that all my other domains are already private without this additional protection. I would like to request a one-year domain renewal and a refund for the additional two renewals that were mistakenly charged by your system, totaling $84.32. According to your refund policy, renewals are eligible for a refund. Thank you for your assistance.Business Response
Date: 04/01/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
GoDaddy uses a third-party check processing company, ****************************, for check transactions.
On March 25, 2025, GoDaddy experienced an issue with *******, which resulted in payments showing declined but later accepted. Because of this error, our customer made multiple attempts to renew the domain name, which resulted in three one-year renewals.
When they contacted our *********** on March 26, 2025, they were correctly informed that domain names could not be reversely renewed, as the funds had already been paid out to the registry.
However, in a subsequent interaction on the same day, they were assisted with downgrading Domain Ownership Protection on their domain name. A refund was provided on all three transactions for the unwanted service.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We apologize for the inconvenience the experience has caused our customer, and as a gesture of goodwill, we have refunded the two unwanted domain renewals. Their domain name will remain active in their account until March 24, 2028, when they will be responsible for its renewal.
Due to the previously mentioned error between GoDaddy and Certegy, these refunds were processed as In-Store Credits. If our customer wants to cash out this credit, they can contact our 24/7 ************* Team to request a check be issued.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the CEO - GoDaddyCustomer Answer
Date: 04/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If it does not, I will once again file another complaint with the BBB.
Regards,
******* *******
Initial Complaint
Date:03/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called Go Daddy to have some issues fixed with me website. They sold me a package to spruce up my site. $1185 It only messed everything up worse. I had to keep calling them back because the claimed the issues were fixed. I asked for a refund onthe $1185 and they said it's out of refund time. I just bought the package on the second week in March 2025! They took out their renewal fee also on March 25th.Business Response
Date: 03/31/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 6, 2025, our customer purchased *********************** ****************** basic for a one-year term via telephone transaction with our ********************* ****************** is an annual service which gives customers access to on-demand website maintenance and updates to allow them to improve their sites as needed.
Between March 6, 2025, and March 25, 2025, GoDaddys *********************** attempted to work with our customer to the best of our ability and satisfy their design needs.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On March 28, 2025, a Customer Experience Manager connected with our customer to discuss their concerns. The service has been canceled, and a partial refund for 11 months has been issued back to our customers payment method. We ask that they please allow 3-5 days for their financial institution to process this transaction.
We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******* *******
Office of the CEO - GoDaddyInitial Complaint
Date:03/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
am a website builder using GoDaddy for almost 20 years to host the domains of 5 clients. Twice they have incorrectly charged a client's card for each of my clients' domains instead of the default payment method I assigned to each account. The first time, GoDaddy customer support was able to help me refund and charge each client appropriately. My payment methods were correctly set up and they assured me it would not happen again. This time, the client did not catch it within their 48-hour cancellation policy (monthly plan) or 7 day cancellation policy (annual) and customer support was unable to refund my clients. This client was charged $1178.84 for my other clients. I had to pay my clients out of pocket personally so I could refund the ones that were charged incorrectly. I am filing this complaint since customer support was not able to do anything and hopefully so they can figure out why this problem keeps happening and prevent it from happening to other users. Transactions started 9/14/24 is when I moved their domain to GoDaddy, and this issue has persisted all the way up to 3/19/25.Business Response
Date: 03/31/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Between September 14, 2024, and March 19, 2025, our customer has had several products auto-renew in accordance with their account settings.
If a payment option fails, our system will charge any back-up form of payment. To check if the account has payment methods enabled as backups our customer can follow these instructions: ***********************************************************************.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We have attempted to connect with our customer directly but have yet to receive a response. We remain committed to helping them resolve their concerns.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the CEO - GoDaddyInitial Complaint
Date:03/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a customer with ******************** since last 3 years. I have multiple products including 365 email accounts. One of my employees' email accounts was locked due to payment issue. After making a payment on 3/21/2025, I have been told it will take ***** hours to unlock the account. Today 3/24/2025, Time 10:49 pm CT still account in locked. This account has admin rights and most of the sensitive emails been send and receive. They come back with some kind of credit thing and deleted it. Bottom Line I AM STILL NOT able to access my email address for which I MADE a PAYMENT.Business Response
Date: 03/27/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 16, 2021, our customer purchased a ********* ********** Email Essentials plan for a one-year term.
On July 1, 2024, they upgraded to our M365 Business Premium plan.
On March 16, 2025, per our customer's account preferences, ********************** did not automatically renew the service in question in good faith to honor agreements with them. GoDaddy sent renewal notices before and after expiration, informing our customer their expired item(s) were at risk of being canceled unless additional action was taken. Account management is a customer responsibility.
On March 21, 2025, they logged in online and manually renewed the M365 for a quarterly term. That same day, they contacted our *********** for assistance logging into their M365.
On March 24, 2025, they contacted our ***********, stating their M365 was locked. At this time, our staff created an escalation ticket for our Advanced Technical Support Team. Unfortunately, as with all service providers, GoDaddy had unexpected technical issues and worked quickly to resolve them and minimize any impact on them.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On March 25, 2025, our customer's M365 was unlocked. They should be able to log in to their M365 at this time.
We welcome the opportunity to connect with them in the hopes of resolving any outstanding concerns and can be reached at *************************************************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the CEO GoDaddyInitial Complaint
Date:03/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am the Webmaster for the ******************************. On 12/17/2024 our Website went down. I called GoDaddy technical support for help. I spoke to so called, expert services for help. They were obviously in a different country reading from a script. I was continually placed on hold and told that no website existed. But it did an hour before! They told me that there would be a $60.00 fee to restore. I agreed and was required to give them my personal credit card info. And held and held. Finally, I was told that they could not restore the Website and that they WOULD NOT charge the $60.00. Several months later, I noticed the charge on my card. I called to ask about a refund and was told that it was outside their normal refund policy range of several weeks. I had to then send another request to the "out of policy refund request site". I received an automated email saying that they would respond in 7-10 days. They never did respond. I wrote them to request status and they simply said, "Denied" with no explanation. Even though I was told that there would be no charge for the call on a recorded line, they charged me anyway. They told me that it was my fault that I didn't inquire within the standard in-policy period. How could I? They never sent a receipt for the charge, so I didn't know that I was billed until the card charges were posted. That is so dishonest! I have seen another complaint relating to this corrupt policy. Please help! Thank you!Business Response
Date: 03/27/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On December 17, 2024, our customer contacted **********************'s ************* Team to discuss restoring a previously hosted website. During this interaction, they purchased a restore for GoDaddy's Website Builder. Before the conclusion of this call, our guide determined that the website in question had not been hosted with us and advised our customer that they would refund the transaction.
On February 25, 2025, our customer again contacted our care team to inquire about the refund and was advised it had not been processed.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We apologize for any misunderstanding and have processed our customer's promised refund; please allow five to seven days for this to reflect with their financial institution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO - GoDaddyCustomer Answer
Date: 03/27/2025
You are incorrect. We have hosted with GoDaddy for years. Look up *****************. In addition, it was edited through GoDaddy. The website was somehow deleted. I do not understand why they could not restore from hours earlier. Because the site was missing, there was no way for me to go back and restore myself. Your technical support team should have been able to do a simple restore the site from a day earlier. So, please correct your response. We have hosted with GoDaddy for many years! Your technical support team was ineffective and should have been able to accomplish a simple restore. They told me that I would not be charged and I was anyway! I can see that I am not the only person that was affected your out-of-policy charges. This is dishonest. I was never informed of the charge therefore could not have asked for a refund in your allotted period. The tech support was terrible. Please correct your inaccurate statement and I will close the case. This was your mistake, not mine!Business Response
Date: 03/28/2025
Tell us why here...Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response.
During our customer's December 17, 2024, interaction with GoDaddy's ************* Team, they agreed to purchase a restore of their deleted Website Builder content, adding a payment method to support this purchase. During that interaction, when our guide could not restore the content in question, they offered to refund the restoration attempt. Unfortunately, that refund was not processed then, but it has since been processed.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO GoDaddyInitial Complaint
Date:03/23/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On February 28, 2005, I called GoDaddy to help get access to my old WordPress blog hosted by them. The agent sold me on upgrading the old blog into a an up to date website with a blog page. They were to have moved my old blog posts over to the new site. GoDaddy was not able to move everything but I said that would be acceptable.The issue is the blog section of my site has dates and navigation buttons in Spanish. I reported this on March 18 and there developer corrected. The next day, the blog dates and nav reverted to Spanish. On March 19 I have 8 documented calls to GoDaddy. After repeatedly being disconnected while being transferred, I was told by the developer that I needed to pay for a service contract for them to correct the problem. I insisted on speaking with the supervisor (never happened) and eventually got the developer to to correct the problem. The next day, the blog dates and nav were appearing in Spanish again.On March 20, I emailed the **** ******, who sold me the website product explaining this situation and asking for help. GoDaddy does not have a email address for customers to report issues. Calling and being bounced between development and hosting has failed.I have received no communication from GoDaddy. They failed to deliver on what I paid them for and I want it corrected. I've been a longtime customer and truly shocked by such poor service and lack of attention.Business Response
Date: 03/28/2025
Thank you for the opportunity to address our customersconcerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 28/2025, our customer purchased a ********************** (WDS) for a one-year term. ************ enlists GoDaddys?WDS team to create a custom website (for a one-time fee), using GoDaddys Managed WordPress product as the hosting of the site.Customers must submit information, including images and text for the website,to our?WDS team before the site can be built.
Our *** team worked with our customer to the best of their ability and to satisfy their design needs.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On March 28, 2024, a member of our *************** Escalation Team was successful in speaking with our customer to address their build experience.? During this interaction, their concerns were addressed. ********** Team remains committed to working with our customer towards a favorable resolution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO - GoDaddyCustomer Answer
Date: 04/01/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** ******
Initial Complaint
Date:03/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged $419.88 by GoDaddy on March 21, 2025, for a domain I had already canceled. I contacted GoDaddy the same day, and a *** confirmed the domain had been canceled and promised a full refund. The next day, I received an email stating my refund was denied, without any valid explanation.I contacted GoDaddy again via live chat. A new *** claimed a refund was now being processed but refused to confirm anything in writing. I was told my card was inactive, despite it being the same card GoDaddy used to charge me. I offered an alternate card and was ignored. The agent changed names mid-conversation without notice, and the interaction lasted nearly two hours.I was forced to file a dispute with my bank and begin documentation for the BBB and FTC. After persistent pressure, my refund was finally issued, but only after extreme emotional distress, misinformation, and wasted time.GoDaddys customer service failed me, and Im submitting this complaint so that others are aware of how difficult it was to receive a basic refund that should have been automatic. Im requesting:1.A formal apology and confirmation of domain cancellation 2.Internal review of their refund handling process 3.Reimbursement of any overdraft fees (if applicable)Business Response
Date: 03/28/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On January 22, 2023, our customer initiated a free trial of **********************'s Websites + ******************* services (W+M). W+M is GoDaddy's proprietary, do-it-yourself, template-based product which our customers can use to construct a website. Since the purchase. our customer has either manually renewed or, per their account preferences, instructed GoDaddy to automatically renew upon expiration.
On March 20, 2025, per our customer's account preferences, ********************** automatically renewed the service in question for a one-year term, in good faith to honor agreements with our customer.
On March 21, 2025, our customer requested cancellation of the service and a refund for the latest renewal transaction. Unfortunately, we were unable to refund to the associated payment method and the refund was processed as In-Store Credit.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has attempted to connect with our customer via phone and email to discuss their concerns. We have been unable to connect with them thus far. We welcome the opportunity to speak with them in hopes of resolving any ongoing concerns and may be reached at *************************************************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO - GoDaddyInitial Complaint
Date:03/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I let 2 domains expire.. ON PURPOSE. Yet godaddy SEVEN "final notices" that this has expired, with no option to unsubscribe. I am writing to BBB because I do not want to renew these domains, yet I continue to get harassed with renewal notices. If there was an option to unsubscribe that'd be one thing, but since I can't tell them to stop bugging me for something I am intentionally doing, I have to resort to BBB. STOP HARASSING ME!!!!!!Business Response
Date: 03/25/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 11, 2024, our customer registered two domain names for a one-year term each via online transaction.
On March 12, 2025, per their account preferences, ********************** did not automatically renew the services in question in good faith to honor agreements with them. GoDaddy sent renewal notices before and after expiration, informing them that their expired item(s) were at risk of being canceled unless additional action was taken. Account management is a customer responsibility.
After expiration, GoDaddy provides a 42-day ***** period for them to renew or redeem their domains.
What happens when my domain expires: *******************************************************************************
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer, ********************** must send failed billing notices for all products, including domain names.
However, they can manage what notifications they receive within their account, or they can delete the products they no longer want to receive email notifications for.
How can I stop receiving emails or other contacts from GoDaddy: ************************************************************************************************************************
Delete Products in My Account: ***********************************************************************************************
If they wish to close their account fully, they can review the steps in the following article: *******************************************************************;
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the CEO GoDaddyCustomer Answer
Date: 03/25/2025
this is not a failed billing notice as the company claims. I am intentionally not renewing, and do not need SEVEN REMINDERS to renew. even if it was a failed billing notice, one should have sufficed. not seven. additionally, the company DOES NOT allow me to opt out of these, i have tried, the emails have no reply-to and no unsubscribe button. its very unfortunate that the company has chosen to be dishonest with the BBB, but these are factually untrue statements.
regardless, the request still stands that this company stop harassing me. i am not delinquent on my account. i did not renew a service, and i do not want to renew the service, and i do not want to get contacted any more. their dishonesty doesn't address that they could... you know... just stop emailing me.Business Response
Date: 03/28/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response. If our customer no longer wishes to receive their failed billing notices, they can delete the products from their account.
Delete Products in My Account: ***********************************************************************************************
If they wish to close their account fully, they can review the steps in the following article: **************************************************************
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
Jenn
Office of the CEO GoDaddy
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