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Business Profile

Web Hosting

GoDaddy.com LLC

Headquarters

Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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GoDaddy.com LLC has 9 locations, listed below.

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    Customer Complaints Summary

    • 1,690 total complaints in the last 3 years.
    • 717 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/09/2023

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They sold , me a false bill of goods. My website has been unuseable since moving it to GoDaddy. It's a nightmare to get help from them - they just keep bouncing me from one department to another. They talked me into buying their 'premium' service. Then, I learned it provided LESS than their basic service. My email was disabled, and they wanted me to pay them another few hundred dollars for what I would have gotten free with the basic service.

      Business Response

      Date: 03/15/2023

      Thank you for the opportunity to address our customer's concerns.

      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .

      On February 12, 2021, our customer purchased an Ultimate Managed WordPress plan for a three-year term via a phone transaction. Following this purchase, they migrated their website to their Managed WordPress plan.

      On March 9, 2023, they contacted our *********** as they were not able to access their website after upgrading their PHP version. It was determined that their website was not compatible with the latest version of PHP. A GoDaddy representative reverted their PHP version so they could regain access to their website and recommended they update their WordPress content to become compatible with later versions of PHP before attempting to upgrade again.

      On March 11, 2023, our customer contacted our **** center regarding their inability to access their WordPress dashboard. Our **** representatives were not able to duplicate the issue and suggested they clear their browser cache and cookies and try again.

      RESOLUTION:

      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

      GoDaddy is committed to helping all customers to the best of our ability, but we must do so within our agreed and stated scope of support. We understand technical issues can be frustrating, however; boundaries need to exist for where and how we can assist our customers. If they have questions about the support we offer, they may review our Statement of Support online at ******************************************************************.

      We welcome the opportunity to connect with our customer in the hopes of resolving any outstanding concerns and can be reached via email at ***********************************************.

      Thank you again for the opportunity to address the concerns presented by our customer.


      Kindest regards,

      ******
      Office of the ***** GoDaddy
    • Initial Complaint

      Date:03/09/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled a Godaddy Smartline product via an apple app on Feb 16th. I profile for the account is still active with Goddy without products. I chatted with a customer service rep to access the account and close profile completely out, this could not be done because 2 step verification is enabled, and they only want to use the old phone number. The Rep will not send a code via email, and I no longer have access to the phone number on file. They are requesting a copy of my driver's license. This is extremely excessive in my opinion, and a breach of privacy just to cancel a profile without products. When setting up the app it was unclear that the action would also result in a Godaddy acct., they have unclear business practices. Attached is the chat with the Rep from Godaddy.

      Business Response

      Date: 03/14/2023

      Thank you for the opportunity to address our customer's concerns.

      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

      On January 9, 2023, our customer signed up for a free trial of ********************** Smartline via the Apple App Store.

      SmartLine is a dedicated business phone number with features of a professional phone system all with an app on a smartphone.

      On February 25, 2023, our customer cancelled their free trial via the Apple App Store.

      On March 9, 2023, our customer contacted our *************** via online chat to close their GoDaddy account. They were unable to validate into the account due to not having access to the phone number that associated with Two-Step Verification (2SV). Our customer enabled 2SV on their ********************** account which provides an additional layer of security and requires an account holder to provide a numeric code received via text message along with their normal verification information to access the account. GoDaddy has a process in place that allows customers to remove 2SV from their account when they no longer have access to the phone number associated with 2SV. This process is described at  *************************************************************************.

      Resolution:

      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

      While we empathize with our customers frustration, for security reasons, they must be able to validate their account before we are able to proceed with the deletion of it. Rest assured the information they send our Account Recovery Team is protected and isnt used beyond the need to verify their account ownership. Additional information regarding these requirements can be found in our Terms of Service.

      Thank you again for the opportunity to address the concerns presented by our customer.

      Kindest regards,

      Ashlee E

      Office of the ***** GoDaddy

    • Initial Complaint

      Date:03/08/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a catering business and I sell Panamanian goodies online. Everything is sold online online. Therefore, I need a system that is very dependable since this is my livelihood. In 2016 I upgraded the site to WP; the shopping cart remained on the old html version until last June 2022 when I upgraded it to woo commerce so that both the site and the shopping cart would all be in sync. I had so much problems initially with the upgrade that this was escalated to a VP at GoDaddy *************************** who was great in resolving the issue at hand. After that I continued to work with manager ***************************** who was also great in providing the assistance required to get the system up and running. The system worked fine and customers were able to place orders and have it shipped to them correctly up until February. As of March 1, customers are no longer able to place the order and I have been taking some orders manually and creating invoices. Some customers are turned away by this and I have been losing sales as a result. I contacted GoDaddy last week to advise of the issue, they created a ticket, and here we are a week later and the issue is still not resolved. I have been calling and was told they are working on it. Today I demanded to speak with a manager and supervisor ********* who came on the call and was very rude almost like a mockery telling me that I did NOT setup the shipping correctly and that he will send me TUTORIALS for me to learn how and FIX MYSELF since the technical people there says that I have to fix it; that the support I pay for is for SELF SUPPORT???? I told him that the system worked fine up until February and if I had not setup the shipping correctly then orders would never have come through before. Bottom line, he said I have to fix it myself and that it totally unacceptable. I explained to him that ******************* assisted me with the shipping and his response was that ******************* NEVER helped me? Bottom line, I NEED A WORKING SYSTEM. GoDaddy NEEDS TO FIXIT!

      Business Response

      Date: 03/13/2023

      Thank you for the opportunity to address our customer's concerns.

      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

      On May 17, 2022, our customer purchased *********************** **************** for a 2-year term. Our Care Staff, as a one-time courtesy, also added a year to the hosting purchase at the time. This service enlists GoDaddys Website ****** Services (WDS) to create a custom website (for a one-time fee), utilizing GoDaddys Managed WordPress product as the hosting of the site. Customers must submit information, including images and text for the website, to our WDS Team before the site can be built.

      On March 2, 2023, our customer contacted our WDS Team with concerns about their customers getting stuck when calculating their shipping costs. As a result, a ticket was created to investigate the shipping settings. It was later determined that the shipping settings were missing information and our customer would need to update them accordingly.

      RESOLUTION:

      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

      We empathize with our customer and understand the impact that the concerns presented are having on their business. With that being said, our WDS Team has properly advised our customer that shipping method configurations are a customers responsibility as stated by our WDS Terms of Service which can be found below.
      ***************************************************/website-design-services-agreement

      Thank you again for the opportunity to address the concerns presented by our customer.

      Kindest regards,

      ******
      Office of the ***** GoDaddy

    • Initial Complaint

      Date:03/07/2023

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      About a year ago (maybe longer) I tried using a GoDaddy account and had all kinds of problems. I tried to get help once I actually got into the account but had to stop and days later I couldn't get back in. I never received good help and decided to just cancel the thing! I told them I would never use them again! I received an acknowledgement from them that it was all cancelled. Nothing ever worked right.On 3-6-2023 they (without my authorization) removed $40.34 from my bank account!This was all cancelled properly and timely! I want them to stop billing me! I'm not using them in anyway ever again!! I have reported the charge to my bank and they have entered a dispute! I want GoDaddy to know "hands off my money!" They haven't any right to it ever again!Thank you!

      Business Response

      Date: 03/12/2023

      Thank you for the opportunity to address our customer's concerns.

      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

      In 2021, our customer purchased *********************** Websites + Marketing (***) plan, which is a do-it-your self website builder platform that our customers can use to create a website.  This was purchased on a one-year term.  Our customer also registered a domain name for a 2 year term.  

      In 2022, our customer canceled the *** plan, but the domain name itself was never canceled.  As a result, in March of 2023, the domain name automatically renewed per our customers billing preferences.  

      RESOLUTION:

      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
      This office connected with our customer on March 12, 2023, to discuss their concerns.  During this interaction, our customers domain was cancelled and they received a full refund for the most recent renewal.  

      Thank you again for the opportunity to address the concerns presented by our customer.

      Kindest regards,

      *****************
      Office of the ***** GoDaddy

      Customer Answer

      Date: 03/12/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *************************

       
    • Initial Complaint

      Date:03/07/2023

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Per a guy named ****** at phone number ************, Domains by Proxy is OWNED by GoDaddy.com. GoDaddy claims they are not the host of OpenCorporates.com, but DbP is. GoDaddy uses DbP to hide contact information to prevent the public from obtaining contact information to make requests for removal of information from spam websites such as OP's. My information that is posted on OpenCorporates is not displayed on the ** Secretary of State's website, the user MUST SEARCH for this information. OP searched for information on a public records website, and then placed my name, my HOME ADDRESS, and false employment information on their website. ****** has already removed the OpenCorporates page from search results upon request because my name and HOME ADDRESS are displayed.I've also provided evidence that the business - YouCompli or UCompli - has taken steps to remove my name and address from their business registration with the *** of *******, no response has been received.

      Business Response

      Date: 03/09/2023

      Thank you for the opportunity to address the concerns of the complainant.

      From the information provided, the complainant does not appear to be a GoDaddy customer, nor has ********************** entered into any relationship or agreement with them.

      The ******************** of ******** Names and Numbers (ICANN) requires accredited registrars like GoDaddy to publish the registrant's contact information, domain creation, expiration dates, and other information in the ***** listing as soon as a domain is registered. GoDaddy provides all eligible domains with basic privacy via an affiliate company, Domains by ************************ masks the registration information required by ICANN and replaces it with Domains by Proxys information.

      While GoDaddy is the registrar of record for the domain name in question, we have no affiliation with the website or any associated business. We have no jurisdiction over the website or its contents, as the files are hosted with a different provider.

      RESOLUTION:

      According to a public network lookup, the domain points to the ** address 209.126.35.14, which is managed by the company HAProxy Technologies.The complainant may wish to contact the hosting provider to determine if they have processes to address their concerns. We have located the following email which may be used to contact the hosting provider: *****************

      Additionally, the complainant may wish to contact the website owner to determine if they are willing to resolve their concerns amicably.

      Thank you for the opportunity to address these concerns.

      Kindest regards, 

      *****************************
      Office of the *** | GoDaddy

    • Initial Complaint

      Date:03/07/2023

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I no longer have an account with GoDaddy. On 2/24/23 GoDaddy pulled $20.17 from my checking account without my knowledge or permission.

      Business Response

      Date: 03/08/2023

      Thank you for the opportunity to address our customer's concerns.

      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

      On February 22, 2022, our customer purchased a domain name registration for a one-year term via online transaction.

      On January 23 and February 17, 2023, GoDaddy sent notification to our customer to inform them the domain name will automatically renew upon expiration in accordance with their account preferences unless action was taken.  

      GoDaddy provides its customers with full control over renewal preferences.  Customers may, at any time, log into their account and modify those preferences.

      While GoDaddy sent notices to our customer via email prior to the transaction in question, GoDaddy has no insight into what happens to an email after it leaves our system, how our customer's ISP or email client handles the email once received, or whether the message is simply disregarded.

      On February 23, 2023, per our customers account preferences, GoDaddy automatically renewed the domain name in question in good faith to honor agreements with our customer.

      RESOLUTION:

      ********************** upheld its agreements with our customer in good faith and honored its terms of service.

      The transaction is currently eligible for refund, per our Refund Policy at ***************************************************/refund-policy.  Our customer may contact our Care team using the information at ************************************************** to request a refund.

      Thank you again for the opportunity to address the concerns presented by our customer.

      Kindest regards,

      *************************
      Office of the ***** GoDaddy

      Customer Answer

      Date: 03/09/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *******************

       
    • Initial Complaint

      Date:03/04/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction Date: 6/21/22 Transaction Amount: $521.19 Service Paid For: 3 years of - Economy Linux Hosting with cPanel Renewal, Website Security Basic, .COM Domain Renewal, Ultimate Domain Protection and Security Renewal, Website Security Basic, Full Domain Privacy and Protection - Renewal Dispute Nature: Website was inaccessible since Jan 26, 2023. Support said 'yes, that is an ongoing issue, you need to wait' and 'There is no ETA as team is already working on it and will fix it as soon as possible' and 'The ***** known issue still exists and our developers are still working on it' and 'cpanel server issue is being worked on' and 'Our developers are working on it and are trying to restore the services as soon as they can' and 'Unfortunately, due to mitigation, it's not accessible & we need to wait while our team completes their check' and 'The team is working on the issue and trying to restore the services asap. However, there is no ETA.This went on for almost A MONTH! I have all of these text and many more if you wish to see them.GoDaddy claims I am not due a refund.Customer# ********, Order# **********

      Business Response

      Date: 03/08/2023

       Thank you for the opportunity to address our customer's concerns.

      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .

      On June 21, 2022, our customer renewed their Economy cPanel hosting for three years. cPanel hosting is a shared hosting platform that allows multiple customers to host websites on a single server.

      On January 25, 2023, our customer's shared web server was unexpectedly impacted by a large volume of illegitimate traffic. GoDaddy's security teams immediately took actions to mitigate negative effects for all customers hosting their web content on the server in question. Part ofthe mitigation process is to filter legitimate requests vs. illegitimate requests. During this filtering process traffic cached on various networks outside GoDaddys control can result in legitimate traffic being blocked temporarily.

       RESOLUTION:

      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

      We apologize for the inconvenience this has caused our customer. Our office has spoken with them and as part of our effort to resolve their concerns we have issued them a refund. Our customer expressed they were satisfied with the outcome.

      Thank you again for the opportunity to address the concerns presented by our customer.

      Kindest regards,

      ********
      Office of the ***** GoDaddyTell us why here...

    • Initial Complaint

      Date:03/03/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My late husband was a member of "Go Daddy" and he passed away on Nov 27, 2021. I am in process of removing WORLD GALLERY ******************* GALLERY TRAVEL.NET off the account and moving it to a Mr. ****************** account (he also has an account with the company (*********) pin #********* sent the company a copy of my passsport, copy of my drivers license, a copy of my late husband will naming me heir to all assests, and a copy of the death certificate. WHAT MORE DO THEY WANT BLOOD.... I started everything on Feb 27, 2023 and on March 3, 2023 they keep stringing me along. I just want to close that end of the business. The lawyers are waiting for this final step to be done. They have no sense in calling a person back after you supply a contact number or they never follow up with anything I have given them. I JUST WANT TO MOVE THE COMPANY OVER TO MR. ******************...THAT IS PLAIN AND SIMPLE.Please call me @************ or email me ******************** The soon I hear from someone the better off I can be.Thank you *****************************

      Business Response

      Date: 03/08/2023

      Thank you for the opportunity to address our customer's concerns.

      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

      In the event of an account owners death, GoDaddy has a vetted process in place to allow parties not listed on an account the opportunity to gain access. More information on this process can be located here: *************************************************************************************************

      Between February 20, 2023, and March 6, our customer submitted multiple requests to *********************** Account Recovery Team (ART) in an effort to gain control of the account in question.

      On March 4, 2023, their request was completed.

      RESOLUTION:

      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

      This office has successfully connected with our customer. We have assisted with facilitating their requested domain transfers and will continue working with them to resolve their concerns to their satisfaction.

      Thank you again for the opportunity to address the concerns presented by our customer.

      Kindest regards, 
      ***************************;Office of the ***** GoDaddy 

    • Initial Complaint

      Date:03/02/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was sold a website package that did not include the ability to have my customers view in Spanish even though I made it clear this was a business located in ****** and I needed a website to reflect both the English and Spanish language. I was assured the package I purchased would have this option. When I called **************** on 3/2/23 I was told I would have to duplicate ALL content to Spanish on my own. I spent 5 hours doing this and when I viewed the preview button on how it will look prior to publishing, it appeared in both English and Spanish, however once I published it, it converted ALL my Spanish to English, now I have 2 of everything in ONLY English. The automated prompt to call into customer service also LIES about customer wait time. I was told NO MORE than 20 minutes, I waited 40 minutes before speaking with someone. Now I am being told the website does not support Spanish AT ALL!! What company in this day and age does not allow Spanish?! I am seeking a full 100% refund as this company clearly lied to gain my business. I even purchased a .mx website, not a .com!! I was hung up on twice by customer support!

      Business Response

      Date: 03/08/2023

      Thank you for the opportunity to address our customer's concerns. 

      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;

      On February 24, 2023, our customer registered a domain name for a ****** term, and purchased our Websites + Marketing (***) Basic for a 1-year term with the assistance of our Care support team. *** is GoDaddys proprietary, do-it-yourself, template-based product to construct a website. 


      Between March 2 and March 4, 2023, our Care support teams worked diligently with our customer and to the best of their ability in assisting with their website and resolving their concerns.   

      RESOLUTION: 

      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 

      We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers.  ********************** strives to offer the best service levels in the industry. 

      Our office attempted to reach our customer by phone to address their experience and concerns.  Unfortunately, we were only able to leave a voice message. 

      We empathize with our customer. We would be happy to discuss their concerns further and address a full refund if *** will not work as a solution for them. If our customer wishes, we may be reached ************************************************************************************************.  

      Thank you again for the opportunity to address the concerns presented by our customer. 

      Kindest regards, 

      **********************;
      Office of the *** GoDaddy

    • Initial Complaint

      Date:02/28/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a customer of ********************** for years. Recently the phone I used for two factor authentication dies and not my account is not accessible. I have spent two weeks trying to regain access before the domain expires and is purchased by someone else and I am charged an exorbitant amount to repurchase the domain. I have been emailing back and forth been told all kinds of information, filled out forms, submitted identification, been on hold for hours, disconnected to start the process over and still no resolution. Now my email doesn't work and I have not received any call backs as promised.

      Business Response

      Date: 03/06/2023

      Thank you for the opportunity to address our customer's concerns. 

      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;

      On March 10, 2021, our customer enabled Two-Factor Authentication (2FA) on their GoDaddy account, providing an additional layer of security to help prevent account and domain hijacking. 2FA requires an account holder to provide a numeric code received via text message or through an Authenticator App as part of the verification process to access the account.  GoDaddy does not arbitrarily add 2FA to customer accounts; customers must opt-in via their account to utilize it. 
      GoDaddy has a vetted and established process that allows customers to remove the 2FA from their account.  More information can be found here: **********************************************************************************;

      On February 20, 2023, our customer contacted our Care team to request access to their account and services.  Following this interaction with GoDaddy Staff, our customer submitted a request to our Account Recovery Team to remove 2FA from the account.  

      Between February 20 and March 3, 2023, our Account Recovery team worked diligently with our customer to the best of their ability to help address and resolve their concerns.   

      On March 3, 2023, 2FA was removed from the account in question. 

      RESOLUTION: 

      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 

      Our office was able to connect with our customer by phone to help address their concerns. 

      We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers.  ********************** strives to offer the best service levels in the industry. 

      Thank you again for the opportunity to address the concerns presented by our customer. 

      Kindest regards, 

      **********************;
      Office of the *** GoDaddy

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