Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,690 total complaints in the last 3 years.
- 717 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/28/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I did not know that I signed up for an annual renewal. GoDaddy does not make that clear on their website when you sign up. When the amount was charged for the renewal I thought it was fraud, because like I said I did not know that I was signed up for an automatic renewal. As soon as the charge was put through my bank account with ************ called to dispute it and they gave me a provisional credit. GoDaddy told ***** that they were entitled to the funds and ***** charged the amount back to me. I went back and forth with Chase and GoDaddy spending hours on long hold times with GoDaddy only to receive multiple different responses from them. Ultimately, they told me that I had to wait 99+ days for a resolution with them. I chatted with a rep for GoDaddy yesterday who advised they would refund the amount in 5-7 business days, however because I thought the charge was fraudulent in October of 2022, ***** sent me a new debit card. I then asked the rep to mail a check and he or she advised to call their customer service. I waited on hold for almost an hour with no answer from GoDaddy. I called again today and the rep stated that because I was not within the 30-day refund policy I could not get the money back. This should be illegal - I called them immediately after ***** charged back the funds to my bank account which was well within the 30-days, however they made me wait 99+ days. They are holding my money hostage and have not provided any service. I think they are rich enough! Do they really need my money? I would like a refund for the full amount of $329.72 that was charged on 10/28/22 - the service was cancelled per GoDaddy's attached receipt.
Business Response
Date: 03/03/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On October 21, 2021, our customer purchased our Websites+Marketing (***) Basic site builder via online purchase. *** is a proprietary, do-it-yourself, template based product to construct a website.
On October 26, 2022, per our customers account preferences, GoDaddy automatically renewed the product in question in good faith to honor agreements with our customer. ********************** sent a renewal notice prior to expiration, on October 15, 2022, informing our customer the expiring item would renew in accordance with account settings unless additional action was taken. Account management is a customer responsibility.
A chargeback was initiated on the products in question on November 3, 2022. This chargeback withdrew payments made to GoDaddy and the product was suspended from the account.
On February 27, 2023, the chargeback was settled in GoDaddys favor and the products suspension was removed.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office understands our customers frustration and has attempted to connect with them to address their concerns but have not been successful. We welcome the opportunity to speak with our customer and may be reached at *********************************************************************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Mat T.
Office of the ***** GoDaddyCustomer Answer
Date: 03/07/2023
As per the attachments sent, your representative agreed to give a refund. Please send the full refund by check to the address provided.
**************************;
1400 *********************
Unit 5213-B
*********, ** 70506
Business Response
Date: 03/10/2023
Thank you for the opportunity to address our customers additional concerns.
Our office has agreed to provide a refund in the form of a check as a one time courtesy. However, in order for us to do so, our customer must first cancel the product that the chargeback was initiated for. Once the product is canceled and we have been notified, we can process our customers refund request. The directions to cancel the product in our customers account can be found below.
***********************************************************************************************Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******
Office of the *** GoDaddyCustomer Answer
Date: 03/14/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I have cancelled the products on GoDaddy.
Regards,
*****************************
Initial Complaint
Date:02/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today I called go daddy about an issue with my email. As per usual they turned it into a sales call. After getting very frustrated with this since every time I ever call they try to sell me things I decided I was going to turn off auto renew on all my products and slowly purge myself from their services. Later in the evening I got an email stating that I canceled my Full Domain Privacy and Protection. I didn't cancel anything so I decided to call in and after ******* putting me on hold for a while she came back and told me that because I took off my auto renew it canceled my product and if I wanted it back I would have to pay for it all over again. I said this makes no sense. If I pay for something for multiple years I shouldn't be required to keep it on auto renew to keep it. She said that's the way it is. This is very shady business practices.Business Response
Date: 03/06/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 28, 2023, our customer canceled the Domain Ownership Protection (DOP) they had previously purchased for the domain name in question. DOP is a premium add-on service that provides proxy contact details for a domain's WHOIS information and protects against cancellation, expiration, or transfer. A domain must be in active status to disable DOP. The steps to downgrade Full Domain Privacy and Protection are found at: ********************************************************************************.
On March 1, 2023, during an interaction with GoDaddy's ************* Team, DOP was added back to our customer's domain name at no additional cost.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate our customer's candid feedback about our service levels and will ensure our ************* Managers thoroughly review their concerns to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the ***** GoDaddyCustomer Answer
Date: 03/06/2023
I did not cancel anything so this response is incorrect. All I did was remove the auto renew so that I would be able to find a new provider when the time came without the risk of getting hit with a renewal charge. Yes they added it back on at no charge but that was not the issue to begin with. You canceled my product, not me. Go daddy requires that I have auto renew enabled or I lose the product that I paid for which is a form of extortion. You are saying I need to agree to continue my business with you beyond my current term or you will cancel my product effective right when I turn off the auto renew and not refund the money I paid.Business Response
Date: 03/07/2023
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response. When our customer canceled the auto-renewal of their domain name, they also canceled their Domain Ownership Protection (DOP). Specifics regarding DOP can be found at this link: ***********************************************************************
As domain auto-renewal is an integral element of DOP, it cannot be canceled while the service is active. When our customer canceled their auto-renewal, they effectively canceled DOP. Because DOP was added back to their domain name on March 1, 2023, by our guide at no cost, a refund is not appropriate at this time.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyInitial Complaint
Date:02/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a ssl for my web side , the cakes was October or November ****************************************************** a back up , or antivirus that I never requested. After 4 months I am still having the problem, I am been called all this months and I havent have any resolutions or solution.Business Response
Date: 03/03/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On November 10, 2022, our customer purchased our Website Security (WS) Basic for one year with the assistance of one of our agents.
On January 31, 2023, our customer contacted our Care Staff to cancel WS and received a refund. They also purchased a Standard *** Certificate. Our agent provided directions for our customer to install the *** certificate themselves.
Our customer contacted our Care Staff again on February 20, 2023, and an agent assisted with requesting the *** certificate. A request to rekey the certificate was made on February 28, 2023, with the assistance of another one of our agents.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has confirmed that the *** is installed correctly and working as intended. It appears that elements of the site in question are still directing to http instead of https, which is causing the error our customer has been experiencing.
Our office empathizes with our customers concerns and has attempted to connect with them but was not successful. We encourage our customer to work with their site designer to update the contents of the site to redirect to https.Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Mat T.
Office of the ***** GoDaddyInitial Complaint
Date:02/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I created a website with GoDaddy.com and they advertised that my customers could pay for their products on my website so I set that up through GoDaddy on my website. As soon as it was done the payment system went live. I collected over $6,400.00 on my website. Customers received their products. When it came time for me to transfer the money to my account they said that I had to be **************. After a week of going back and forth and me giving them all the information they requested I was sent an email saying that they could not verify me and that they refunded all of my customers and I was responsible for reaching out to people who already got their products and get another form of payment plus they charged me $151 in processing fees for taking the payments and having to refund them. Why would you even allow people to take payments on a website with the chance of things like this happening. I am now out of a lot of money because of GoDaddy. Also when I called and asked to speak to a supervisor or manger, someone higher up than the person who initially answered the phone, I was told there was no one for me to speak with like that.Business Response
Date: 03/07/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer has utilized ********************** Payments, which is our built-in payment gateway that allows our customers to process secure, online debit and credit card transactions both manually and through their website.
On February 28, 2023, our customer was informed ********************** Payments would not be able to provide services to them due to risk factors. The reasons why GoDaddy Payments may close an account are discussed in the Help article found at: ********************************************************************************************************
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers concerns, the transaction fees specified by our customer are non-refundable. Our customer will need to make other arrangements to recharge their customers.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the ***** GoDaddyInitial Complaint
Date:02/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
2/27/2023 There was an auto renewal so I contacted them to cancel on 2/28/23. I was not using their services and forgot there was a renewal in place. They told me they were refunded me in site credit and I wasn't charge, but as you can see I was charged on my credit card. My customer number is *********.Business Response
Date: 03/03/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On February 27, 2022, our customer registered a domain name along with Websites + Marketing (***) for one-year terms each in an online transaction. *** is GoDaddys proprietary do-it-yourself website builder.
On February 27, 2023, per our customers account preferences GoDaddy automatically renewed our customers ***. The next day, on February 28, 2023, per our customers account preferences GoDaddy automatically renewed our customers domain name. The automatic renewals were done in good faith to honor agreements with our customer.
On February 28, 2023, our customer contacted our Care support team to cancel and refund the recent renewals of their *** and domain name. During this interaction the refund amount was inadvertently applied to an In-store (***) credit.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customers experience and have refunded the full *** in their account back to their original payment method.
We ask that our customer please allow time for the refund of the *** to ************** their bank account. Refunds can take 7 to 10 business days to fully process, however some financial institutions can take up to a full billing cycle to post a credit.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyInitial Complaint
Date:02/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Support from GoDaddy is impossible to get!!! On 2/26/2023, I logged into my GoDaddy account to setup email accounts for my new resources. I navigated to All Products> *************** Manage All and of course, received a Port 443 " Bad Request" error, which happens regardless of whether I use MS ***** Chrome, etc. I refreshed my browser to reload the page and click on Set Up Accounts. When I get to the Create new email account, I choose the domain that I want to set the email account up with and click Continue and immediately get an error "Upgrade needed" and to call **************. I spend 2 hours on hold to finally get a representative who tells me that even though I have email accounts available to set up, I have to purchase new accounts so that the email product is consistent with the level of security I have on my other products and once this is done, I will be able to self serve through the portal again. Well, $846.08 later, I still cannot self-service. I still get the " Bad Request" error. After another hour on the phone, I was able to set up 4 of the 5 email accounts and now have to be on hold for another few hours to get support to set up the 5th email. I just need to be able to self-service online so I don't have to spend hours on hold with a customer service team that focuses on work arounds in lieu of actually fixing the problem. This is not the first time I've called about this issue. And I should be reimbursed for the extra email accounts I had to purchase to "fix" the problem that didn't get fixed and that I don't need.Business Response
Date: 03/03/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On December 5, 2022, our customer signed up for a free Websites+Marketing for a one-month term along with a free Email Essentials plan for a one-year term via online transaction. Unfortunately, our free email plans do not allow add-on services such as Advanced Email Security which our customer utilizes on all their email plans. Advanced Email Security includes useful tools for sending or receiving emails with sensitive information. All email addresses on the same domain must be included in the Advanced Email Security add-on.
On February 26, 2023, our customer contacted our ************* Team for assistance with setting up five new email addresses. As they did not have any available qualifying email plans with Advanced Email Security added, they were appropriately advised they would need to purchase the email plans and add-ons for the five email addresses. These plans can be purchased online without calling at the following link: *****************************************************.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
Our office is currently in communication with our customer, and working towards a resolution for both parties.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****
Office of the *** GoDaddyCustomer Answer
Date: 03/03/2023
This response does not address the issue. I am not disputing the need to purchase email accounts with the level of security that I need for my employees. The issue is that I cannot self-service that purchase within their application anymore without getting an error message that forces me to call their customer service department and sit on hold for hours at a time. I need them to fix the issue that is blocking my ability to operate within their tools and in almost 4 months, it still has not been fixed. A similar issue happened last year when I purchased a new domain, and a developer was able to correct it. But when a new domain was purchased on or around the end of 2022, the error re-appeared. I need to be able to manage my domains and email accounts within their application.Business Response
Date: 03/06/2023
Thank you for the opportunity to address our customers additional concerns.
We sincerely regret our customers frustration and empathize with their situation. Unfortunately we are unable to provide the scope of support our customer is requesting.
Our office continues to be in contact with our customer to obtain a favorable resolution for both parties.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
****
Office of the *** GoDaddyCustomer Answer
Date: 03/09/2023
They are in contact with me but have not provided an acceptable solution. My choices are to remove the additional email protection and get a pro-rated refund, which I can't do because of the business risk, or I have to continue to deal with poor customer service with extended wait times of 2-3 hours because they cannot fix their web portal to allow me to manage my accounts on my own, which is something I have been able to do for years.Initial Complaint
Date:02/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Jan 26, 2023 I paid $165.80 for a website URL (tommygriffith.net) and $131.76 for an email account ************************ Every email I send from that email goes straight to the junk mail file of every recipient. February 14, 2023 (5:37 PM)I called Godaddy for support, and after an hour's phone call, they finally agreed to refund the $131.76 for the email but refused to cancel and refund the $165.23 for the completely worthless website. I asked to speak to a supervisor but was told non were available but assured me that one would call me back within two hours. They did not call.February 15, 2023 (12:14 AM)I received the following email:"When you delete or cancel a product, here's what happens: Deleted products are immediately removed from your account, and canceled products are no longer renewable. Here's what you deleted or canceled today:Full Domain Privacy and Protection (associated with: tommygriffith.net)Microsoft 365 Email Essentials From GoDaddy"11:45 AM I called Godaddy support to ask when I would see credit for the domain and was told they will not issue credit because I didn't cancel the order within 24 hours. I asked to speak to a supervisor and was again told they were all busy and I would receive a call back within 2 hours. They did not call. Account number ******** Pin ****Business Response
Date: 03/03/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 26, 2023, our customer renewed a domain for a five-year term via online transaction. Following this renewal, they contacted our ******************** to request a domain-based email. Our staff assisted them with purchasing a ********* (M365) Email Essentials for a three-year term, and also assisted them in creating their email address along with an email alias.
Between February 26, 2023, and February 7, 2023, our customer contacted our *********** for assistance with configuring their email alias to work with their Gmail client. While this request is outside of GoDaddys statement of support, our staff attempted to assist our customer to the best of their abilities.
On February 24, 2023, our customer contacted our *********** to request a refund for their services. Our staff processed a refund of their M365 purchase and properly informed them the renewal of their domain was outside of GoDaddys refund policy, which can be found here: ***************************************************/refund-policy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
Our office has successfully connected with our customer. As a one-time courtesy, we have issued a full refund for their domain renewal. We ask that they please allow 3-5 business days for their financial institution to process this transaction.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************************
Office of the ***** GoDaddyInitial Complaint
Date:02/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purposefully did not update my credit card information on the site. They changed the product I was paying for (took away the email option) so I no longer wanted the product. Over this last year, they sent me many emails saying they could not update my renewals ** expired credit cards, which was okay by me. THEN they somehow charge my credit card $100! Without sending me an email even! I only knew by seeing my cc. When I went to cancel, I could not log in, and they couldn't help me. So now, they SOMEHOW have my cc info but won't let me cancel or login. They are using my cc without my consent and I can't stop it. This is shady business practice! Charging expired cc #, not sending emails about charging my cc, locking me out of the account.Business Response
Date: 03/01/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 28, 2011, our customer purchased the domain in question for a 5-year term during a call with our ************* team.
The name has been renewed multiple times, both automatically and by our customer, most recently automatically on January 29, 2023. Before processing this most recent renewal per our customer's account preferences, we sent renewal notices to them in good faith to honor our agreements with them.
On February 24, 2023, they contacted our care team to request a refund for their most recent renewal. Unfortunately, as our customer could not validate their account, our team was unable to assist them.
On February 26, 2023, GoDaddy's account recovery team emailed our customer regarding how to access their account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
GoDaddy participates in card updater services supported by our customers credit card provider. This service automatically updates expired payment methods without our customer taking any action, including old payment methods previously utilized in other GoDaddy accounts. These practices are discussed within the Universal Terms of Service Agreement.
As a one-time exception to our Refund Policy, GoDaddy will provide our customer with a refund for the most recent domain renewal after they cancel the domain name. We will honor this offer until March 22, 2023. Our Refund Policy can be viewed at this link: ***************************************************/refund-policy
Should our customer require additional assistance, they can contact our office by emailing ***********************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyInitial Complaint
Date:02/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had my website hosted by go daddy. This was set up by my web designer. I went into my credit card statement and saw a charge for $345 from go daddy. I did not buy anything from go daddy as my business is going under. I thought $345 seemed very steep to host my website. When I called them they told me they were charging me IN ADVANCE for a three year term. I told them that my business is going under and I will not need a three year term, in fact I'd been meaning to call them to cancel ALL hosting service since my business is going under. I never agreed to pay in advance and obviously would never pay in advance for a business that does not exist (in the future since I am liquidating) They told me it was set up as an "automatic" renewal and since I purchased 3 years in the past, they automatically renewed it for the same terms. When I told them I do not want this product and am not interested in buying 3 years in advance, they told me "according to THEIR terms" there is nothing they can do. Purchasing a product from a business should be a two way agreement. I NEVER agreed to purchase three years and didn't even know about this until they charged my card. Strong arming someone into forcing a client to buy your goods is horrible business practice. Since I haven't even used their webhosting yet, it makes no sense to force me into this unless they just want my money. They have no humanity left in them to not look at this situation in a reasonable way....obviously if a business is going out of business they are not going to want to purchase 3 years of web hosting in advance. No matter what their "terms" were, a transaction is a contract between two agreeable parties and I never agreed to this. I think it's time consumers start to stand up to these large businesses with unethical business practices. Companies are changing their terms all the time, have hundreds of pages of "terms" which is why I hired someone to set this up for me. Godaddy is unethicalBusiness Response
Date: 03/01/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 17, 2020, our customer or someone acting on their behalf purchased an Economy Web Hosting platform for a three-year term via an online transaction.
On January 17, 2023, per our customer's account preferences, ********************** automatically renewed the service in question in good faith to honor agreements with them. GoDaddy sent a renewal notice prior to expiration on January 7, 2023, informing them the expiring item would be renewed in accordance with account their account settings unless additional action was taken.
GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. Account management is a customer's responsibility.
On February 24, 2023, our customer contacted a member of our ******************** requesting a refund. They were correctly informed the renewal was no longer refund eligible.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On February 27, 2023, a chargeback was initiated against the renewal in question, withdrawing funds paid to GoDaddy. We are unable to provide goodwill gestures in a state of financial loss.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyInitial Complaint
Date:02/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My issue is with GoDaddy Credit processing services. A client attempted to send me money $6,240.00. Godaddy would not send it to me, They didn't say why. Then they wanted all kinds of crazy information from me. A invoice from a charge i made 8 months ago and my bank records for 3 months. I declined and asked them to return the money to the sender. To this date, it has been 21 days since go daddy said they sent it and the money has not been returned. No reason given by godaddy as to why, no information to the creditcard processing ***** Godaddy has sent me several different receipts, each looked different. We are a construction company and this is disastrous. We have people getting paid late and it's affecting our business. Godaddy has been giving me the run-a-round for over 30 days. As far as I'm concerned, this is bank fraud.Business Response
Date: 02/28/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************************;
Our customer has utilized ********************** Payments, which is our built-in payment gateway that allows our customers to process secure, online debit and credit card transactions both manually and through their website.
GoDaddy takes customer security very seriously and is committed to preventing fraud. A transaction that was processed on our customers' website was flagged for review and placed on hold by our Verification Team. This process can be reviewed at the following link: *************************************************************************************;
Subsequently, our customer has opted to cancel their ********************** Payments merchant account and opted to have the refund returned to the cardholder.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers' frustration, GoDaddy has a responsibility to ensure the safety and security of both buyers and sellers utilizing our platforms.
This office has since been in contact with our customer and has relayed to them the cause of the delay in returning the funds to their customer. We apologize for the inconvenience the delay has caused them and have confirmed with them the refund has been manually processed. We have provided our contact information should the funds fail to settle in the timeframe we have provided.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Johnee
Office of the ***** GoDaddyCustomer Answer
Date: 03/06/2023
A representative of the office of the *** from GoDaddy contacted me.
She explained that they charged a service charge on the incoming amount and that charge was holding up the return. As I never received any money to be charged a service fee.
She admitted that it was a internal issue and they will trybetter. She said it was a glitch.
Then she said the refund will be processed in **** business days.
So At this point if the return comes back to the sender that will be 9 weeks processing time, just for the return. Then I might get a check that following week. Then there was the 2 weeks before I told them to send it back. All in all I may get my money in 12 weeks.
Godaddy offered nothing for a reimbursement, I think she may have said sorry.
Personally I think the story is complete garbage. I was talking with Godaddy almost every single day.
Funny how no one mentioned a $143.00 service charge. They mentioned they wanted my bank statements.
The reply from godaddy was I signed an agreement, and thats true. But I didnt sign up for trash like this. It migh take me 12 weeks to get paid if Im lucky.
This has caused serious damage to me & my company. As far as Im concerned this is criminal.Business Response
Date: 03/13/2023
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response. Due to a negative balance on our customer's account, the initial refund could not be completed. We have since removed the negative balance on our customer's account as a courtesy to ensure the refund was completed.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******
Office of the *** GoDaddyCustomer Answer
Date: 03/14/2023
GoDaddy charged me the surcharge for the incoming transfer of $6,240.00. Which i never received.
Then refused to sent the money back to the person who sent it, claiming the surcharge is the cause.
To this day Go daddy still has the money.
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