Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Seattle, WA 98033-7304

• 

  GoDaddy.com LLC

  Austin, TX 78701-2940

• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  GoDaddy.com LLC

  111 Congress Ave Ste 1200 Austin, TX 78701-4056

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/27/2023 There was an auto renewal so I contacted them to cancel on 2/28/23. I was not using their services and forgot there was a renewal in place. They told me they were refunded me in site credit and I wasn't charge, but as you can see I was charged on my credit card. My customer number is *********.

  

  Business Response

  Date: 03/03/2023

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On February 27, 2022, our customer registered a domain name along with Websites + Marketing (***) for one-year terms each in an online transaction.  *** is GoDaddys proprietary do-it-yourself website builder. 
  
  On February 27, 2023, per our customers account preferences GoDaddy automatically renewed our customers ***. The next day, on February 28, 2023, per our customers account preferences GoDaddy automatically renewed our customers domain name.  The automatic renewals were done in good faith to honor agreements with our customer. 
  
  On February 28, 2023, our customer contacted our Care support team to cancel and refund the recent renewals of their *** and domain name.   During this interaction the refund amount was inadvertently applied to an In-store (***) credit.   
  
  RESOLUTION: 
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  We empathize with our customers experience and have refunded the full *** in their account back to their original payment method.   
  
  We ask that our customer please allow time for the refund of the *** to ************** their bank account.  Refunds can take 7 to 10 business days to fully process, however some financial institutions can take up to a full billing cycle to post a credit.  
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **********************;
  Office of the *** GoDaddy
  

• Initial Complaint

  Date:02/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This response does not address the issue. I am not disputing the need to purchase email accounts with the level of security that I need for my employees.  The issue is that I cannot self-service that purchase within their application anymore without getting an error message that forces me to call their customer service department and sit on hold for hours at a time.   I need them to fix the issue that is blocking my ability to operate within their tools and in almost 4 months, it still has not been fixed.  A similar issue happened last year when I purchased a new domain, and a developer was able to correct it.  But when a new domain was purchased on or around the end of 2022, the error re-appeared.  I need to be able to manage my domains and email accounts within their application. Request" error. After another hour on the phone, I was able to set up 4 of the 5 email accounts and now have to be on hold for another few hours to get support to set up the 5th email. I just need to be able to self-service online so I don't have to spend hours on hold with a customer service team that focuses on work arounds in lieu of actually fixing the problem. This is not the first time I've called about this issue. And I should be reimbursed for the extra email accounts I had to purchase to "fix" the problem that didn't get fixed and that I don't need.

  

  Business Response

  Date: 03/03/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On December 5, 2022, our customer signed up for a free Websites+Marketing for a one-month term along with a free Email Essentials plan for a one-year term via online transaction. Unfortunately, our free email plans do not allow add-on services such as Advanced Email Security which our customer utilizes on all their email plans. Advanced Email Security includes useful tools for sending or receiving emails with sensitive information. All email addresses on the same domain must be included in the Advanced Email Security add-on.
  
  On February 26, 2023, our customer contacted our ************* Team for assistance with setting up five new email addresses. As they did not have any available qualifying email plans with Advanced Email Security added, they were appropriately advised they would need to purchase the email plans and add-ons for the five email addresses. These plans can be purchased online without calling at the following link: *****************************************************.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
  
  Our office is currently in communication with our customer, and working towards a resolution for both parties.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  ****
  Office of the *** GoDaddy

  

  Business Response

  Date: 03/06/2023

  Thank you for the opportunity to address our customers additional concerns. 
  
  We sincerely regret our customers frustration and empathize with their situation. Unfortunately we are unable to provide the scope of support our customer is requesting.
  
  Our office continues to be in contact with our customer to obtain a favorable resolution for both parties.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards, 
  ****
  Office of the *** GoDaddy

  Customer Answer

  Date: 03/09/2023

  They are in contact with me but have not provided an acceptable solution.  My choices are to remove the additional email protection and get a pro-rated refund, which I can't do because of the business risk, or I have to continue to deal with poor customer service with extended wait times of 2-3 hours because they cannot fix their web portal to allow me to manage my accounts on my own, which is something I have been able to do for years.  

• Initial Complaint

  Date:02/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jan 26, 2023 I paid $165.80 for a website URL (tommygriffith.net) and $131.76 for an email account ************************ Every email I send from that email goes straight to the junk mail file of every recipient. February 14, 2023 (5:37 PM)I called Godaddy for support, and after an hour's phone call, they finally agreed to refund the $131.76 for the email but refused to cancel and refund the $165.23 for the completely worthless website. I asked to speak to a supervisor but was told non were available but assured me that one would call me back within two hours. They did not call.February 15, 2023 (12:14 AM)I received the following email:"When you delete or cancel a product, here's what happens: Deleted products are immediately removed from your account, and canceled products are no longer renewable. Here's what you deleted or canceled today:Full Domain Privacy and Protection (associated with: tommygriffith.net)Microsoft 365 Email Essentials From GoDaddy"11:45 AM I called Godaddy support to ask when I would see credit for the domain and was told they will not issue credit because I didn't cancel the order within 24 hours. I asked to speak to a supervisor and was again told they were all busy and I would receive a call back within 2 hours. They did not call. Account number ******** Pin ****

  

  Business Response

  Date: 03/03/2023

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On January 26, 2023, our customer renewed a domain for a five-year term via online transaction. Following this renewal, they contacted our ******************** to request a domain-based email. Our staff assisted them with purchasing a ********* (M365) Email Essentials for a three-year term, and also assisted them in creating their email address along with an email alias.

  Between February 26, 2023, and February 7, 2023, our customer contacted our *********** for assistance with configuring their email alias to work with their Gmail client. While this request is outside of GoDaddys statement of support, our staff attempted to assist our customer to the best of their abilities.

  On February 24, 2023, our customer contacted our *********** to request a refund for their services. Our staff processed a refund of their M365 purchase and properly informed them the renewal of their domain was outside of GoDaddys refund policy, which can be found here: ***************************************************/refund-policy.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.

  Our office has successfully connected with our customer. As a one-time courtesy, we have issued a full refund for their domain renewal. We ask that they please allow 3-5 business days for their financial institution to process this transaction.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards, 
  *****************************
  Office of the ***** GoDaddy
  

  
  

• Initial Complaint

  Date:02/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purposefully did not update my credit card information on the site. They changed the product I was paying for (took away the email option) so I no longer wanted the product. Over this last year, they sent me many emails saying they could not update my renewals ** expired credit cards, which was okay by me. THEN they somehow charge my credit card $100! Without sending me an email even! I only knew by seeing my cc. When I went to cancel, I could not log in, and they couldn't help me. So now, they SOMEHOW have my cc info but won't let me cancel or login. They are using my cc without my consent and I can't stop it. This is shady business practice! Charging expired cc #, not sending emails about charging my cc, locking me out of the account.

  

  Business Response

  Date: 03/01/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On January 28, 2011, our customer purchased the domain in question for a 5-year term during a call with our ************* team. 
  
  The name has been renewed multiple times, both automatically and by our customer, most recently automatically on January 29, 2023. Before processing this most recent renewal per our customer's account preferences, we sent renewal notices to them in good faith to honor our agreements with them. 
  
  On February 24, 2023, they contacted our care team to request a refund for their most recent renewal. Unfortunately, as our customer could not validate their account, our team was unable to assist them.
  
  On February 26, 2023, GoDaddy's account recovery team emailed our customer regarding how to access their account. 
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  GoDaddy participates in card updater services supported by our customers credit card provider. This service automatically updates expired payment methods without our customer taking any action, including old payment methods previously utilized in other GoDaddy accounts. These practices are discussed within the Universal Terms of Service Agreement.
  
  As a one-time exception to our Refund Policy, GoDaddy will provide our customer with a refund for the most recent domain renewal after they cancel the domain name. We will honor this offer until March 22, 2023. Our Refund Policy can be viewed at this link: ***************************************************/refund-policy
  
  Should our customer require additional assistance, they can contact our office by emailing ***********************************************. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  *************************
  Office of the *** GoDaddy
  
  

• Initial Complaint

  Date:02/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had my website hosted by go daddy. This was set up by my web designer. I went into my credit card statement and saw a charge for $345 from go daddy. I did not buy anything from go daddy as my business is going under. I thought $345 seemed very steep to host my website. When I called them they told me they were charging me IN ADVANCE for a three year term. I told them that my business is going under and I will not need a three year term, in fact I'd been meaning to call them to cancel ALL hosting service since my business is going under. I never agreed to pay in advance and obviously would never pay in advance for a business that does not exist (in the future since I am liquidating) They told me it was set up as an "automatic" renewal and since I purchased 3 years in the past, they automatically renewed it for the same terms. When I told them I do not want this product and am not interested in buying 3 years in advance, they told me "according to THEIR terms" there is nothing they can do. Purchasing a product from a business should be a two way agreement. I NEVER agreed to purchase three years and didn't even know about this until they charged my card. Strong arming someone into forcing a client to buy your goods is horrible business practice. Since I haven't even used their webhosting yet, it makes no sense to force me into this unless they just want my money. They have no humanity left in them to not look at this situation in a reasonable way....obviously if a business is going out of business they are not going to want to purchase 3 years of web hosting in advance. No matter what their "terms" were, a transaction is a contract between two agreeable parties and I never agreed to this. I think it's time consumers start to stand up to these large businesses with unethical business practices. Companies are changing their terms all the time, have hundreds of pages of "terms" which is why I hired someone to set this up for me. Godaddy is unethical

  

  Business Response

  Date: 03/01/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On January 17, 2020, our customer or someone acting on their behalf purchased an Economy Web Hosting platform for a three-year term via an online transaction.
  
  On January 17, 2023, per our customer's account preferences, ********************** automatically renewed the service in question in good faith to honor agreements with them. GoDaddy sent a renewal notice prior to expiration on January 7, 2023, informing them the expiring item would be renewed in accordance with account their account settings unless additional action was taken.
  
  GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. Account management is a customer's responsibility.
  
  On February 24, 2023, our customer contacted a member of our ******************** requesting a refund. They were correctly informed the renewal was no longer refund eligible.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On February 27, 2023, a chargeback was initiated against the renewal in question, withdrawing funds paid to GoDaddy. We are unable to provide goodwill gestures in a state of financial loss.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  
  Kindest regards,
  
  ******
  Office of the ***** GoDaddy

• Initial Complaint

  Date:02/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   A representative of the office of the *** from GoDaddy contacted me.
  She explained that they charged a service charge on the incoming amount and that charge was holding up the return.  As I never received any money to be charged a service fee.
  She admitted that it was a internal issue and they will trybetter. She said it was a glitch.
  Then she said the refund will be processed in **** business days.
  So At this point if the return comes back to the sender that will be 9 weeks processing time, just for the return. Then I might get a check that following week.  Then there was the 2 weeks before I told them to send it back. All in all I may get my money in  12 weeks.  
  Godaddy offered nothing for a reimbursement, I think she may have said sorry.
  Personally I think the story is complete garbage. I was talking with Godaddy almost every single day.
  Funny how no one mentioned a $143.00 service charge. They mentioned they wanted my bank statements.
  The reply from godaddy was I signed an agreement, and thats true. But I didnt sign up for trash like this. It migh take me 12 weeks to get paid if Im lucky.
  This has caused serious damage to me & my company. As far as Im concerned this is criminal.

  

  Business Response

  Date: 02/28/2023

  Thank you for the opportunity to address our customer's concerns.  
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************************;
  
  Our customer has utilized ********************** Payments, which is our built-in payment gateway that allows our customers to process secure, online debit and credit card transactions both manually and through their website. 
  
  GoDaddy takes customer security very seriously and is committed to preventing fraud. A transaction that was processed on our customers' website was flagged for review and placed on hold by our Verification Team. This process can be reviewed at the following link: *************************************************************************************;
  
  Subsequently, our customer has opted to cancel their ********************** Payments merchant account and opted to have the refund returned to the cardholder. 
  
  RESOLUTION: 
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  While we empathize with our customers' frustration, GoDaddy has a responsibility to ensure the safety and security of both buyers and sellers utilizing our platforms. 
  
  This office has since been in contact with our customer and has relayed to them the cause of the delay in returning the funds to their customer. We apologize for the inconvenience the delay has caused them and have confirmed with them the refund has been manually processed. We have provided our contact information should the funds fail to settle in the timeframe we have provided. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
   
  
  Kindest regards, 
  
  Johnee 
  Office of the ***** GoDaddy 

  

  Business Response

  Date: 03/13/2023

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our previous response. Due to a negative balance on our customer's account, the initial refund could not be completed. We have since removed the negative balance on our customer's account as a courtesy to ensure the refund was completed.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  
  Kindest regards,
  
  ******
  Office of the *** GoDaddy

  Customer Answer

  Date: 03/14/2023

  GoDaddy charged me the surcharge for the incoming transfer of $6,240.00. Which i never received.
  

  Then refused to sent the money back to the person who sent it, claiming the surcharge is the cause.

  To this day Go daddy still has the money.
  

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I renewed my domain with GoDaddy in July 2022. I even verified all my information was correct. When I went to change my *********** on my domains, the main one I needed to transfer somehow reverted back to the old contact information from 13 years ago, which has put me out of business. I had their representatives assist me in changing that information when I renewed the wethepeeps.net domain in 2012. I have talked to several people at this company and none of these people have a clue about how their system works. They forced me to sign up for their 2FA authentication and now their system won't even let me in. This is fraud, Not only have I lost out on a $4,000 contract job, I am unable to access the email on the domain to authenticate myself to accept new jobs.

  

  Business Response

  Date: 02/24/2023

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements at ***************************************************.

  On February 17, 2023, our customer contacted our staff to update *********** (NS) on a domain that had Domain Ownership Protection (DOP). DOP is an add-on service that provides additional domain security features. One such feature ensures that only authorized users can update a domain's DNS by requiring a correct 2-Factor Authentication (2FA) code be entered before the updates finalize. If 2FA is not enabled by the customer, then a 2FA code will be sent to the domains contact email address instead. In this case, 2FA was not enabled and the 2FA codes were sent to the domains email address.

  Our Care Staff correctly advised our customer that since they no longer had access to their domains contact email address that they would need to enable 2FA. 2FA was enabled later that day.

  Our customer contacted our Care Staff the next day because they were receiving errors when attempting to enter their 2FA code and update their NS. Our staff attempted to walk our customer through troubleshooting steps, however, they did not receive cooperation from our customer.

  On February 22, 2023, our office contacted our customer, but did not receive cooperation with our efforts to assist them with their concerns and address their correspondence to our executives.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  Our customer was able to update their NS after their conversation with our office.

  While we empathize with our customer's experience, DOP worked as intended. As a result, we respectfully decline their request for compensation.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  ******
  Office of the ***** GoDaddy

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im worried why theres many different versions on the truth eith this company. Ive contacted Godaddycoatumer service many times and they said theres nothing in any account associated to any of the emails provided. So, which email is the one associated? I just want my money back and to cancel any account, domain or supposed renewal with this company.  accounts associated with these emails. I just want my money back, explained many times and they just stopped answering and i want and need MY money.

  

  Business Response

  Date: 02/27/2023

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ****************************************************** February 1, 2021, our customer registered the domain name in question for a two-year term via online transactions.

  On February 02, 2023, per our customers account preference,GoDaddy automatically renewed the domain name in question in good faith to honor agreements with our customer. ********************** sent renewal notices prior to expiration, including on January 2, 2023, and January 27, 2023, informing our customer the expiring domain would renew in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  Our office has attempted to connect with our customer. We are more than willing to work with them to resolve their outstanding concerns and can be reached at ***********************************************.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  *****************************
  Office of the ***** GoDaddy

  

  Business Response

  Date: 03/02/2023

  Thank you for the opportunity to address our customers additional concerns.

  Our office has successfully connected with our customer, and as a one-time courtesy and exception to the refund policy, we have refunded the transaction back to their original payment method. We ask that they please allow 3-5 business days for their financial institution to process this refund.

  Thank you again for the opportunity to address the additional concerns presented by our customer. 

  Kindest regards, 

  ***************************;
  Office of the *** GoDaddy 

• Initial Complaint

  Date:02/22/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  

  However, I would also like to refute one of the claims.  It was mentioned that we were contacted with no response regarding this claim.  I'd like to point out that we were called once, within a few hours of this message being sent which does not give us adequate time to call back.  When we did call back, there was no one to take the phone call. This brings me back to our original complaint of issues with trust and customer service in general.  

  We are however, happy to close this matter as long as we receive the refund as promised.  **** has reached out to us to take care of this. 

  
  Regards,
  
  *********************************
  
   

  
  f our feedback had been fixed. She simply went through our feedback with us and explained that she would have to send it off to the web developers. This happened many times with our feedback not being implemented correctly. Some examples of this include buttons that don't link to the correct pages and pictures sized incorrectly or with cut off heads or blurry photos. We started designing the website on the back end due to their lack of ability to meet our expectations. We would also ask for simple changes like font differences and were told that's not possible. After two months of going back and forth, we realized that we would never get a professional product so we asked for a refund. ****** connected us with a manager who took two weeks to connect with us. When we did talk to him he was incredibly condescending and rude and did not listen to our feedback based on his follow up emails. We would like a full refund since none of the original promises of the contract were met.

  

  Business Response

  Date: 02/28/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On December 7, 2022, our customer purchased our Websites + Marketing (***) E-commerce plan with Build for a 1-year term. This service enlists GoDaddy's ************** Services team to create a custom website (for a one-time fee), using GoDaddy's *** product to host the site. Customers must submit information, including images and text for the website, to our ************** Services team before the site can be built.
  
  From December 16, 2022, to February 3, 2023, our Design team worked with our customer to the best of their ability to satisfy their design needs.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our office attempted to contact our customer to discuss their concerns and was unsuccessful. Also, a member of our ************** Services escalations team connected with our customer and provided the refund they requested.
  
  We appreciate our customer's candid feedback about our service levels. GoDaddy strives to offer the best service levels in the industry.
  
  Thank you again for the opportunity to address the concerns presented.
  
  Best regards,
  
  *************************
  Office of the *** | GoDaddy