Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Web Hosting

GoDaddy.com LLC

Headquarters

Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

GoDaddy.com LLC has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Complaints Summary

    • 1,593 total complaints in the last 3 years.
    • 665 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/02/2022

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased SableDefense.com on 08/12/2022. I received a notice on 08/23/2022 stating verification request and that my order had been cancelled. I sent in a copy of the card used for payment and my government issued identification as requested and was charged $20.36 to unlock my account. On top of that, my domain was not returned to me. When I search my domain name it says I can purchase it through a broker for almost $70. I need my domain restored to me as my email is tied to it and I have been waiting for some paperwork for my business so I can complete it. I cannot get this important paperwork as you have cancelled my domain. Your company shut down my domain, charged me to unlock my account, refused to restore my domain and is forcing me to contact yet another department to try to get my domain returned to me. My domain is basically being held for ******. Your customer service it terrible and your business practices should be illegal.

      Business Response

      Date: 09/06/2022

      Thank you for the opportunity to address our customer's concerns.

      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.

      On August 12, 2022, our customer purchased the domain name in question for a two-year term via online transaction. This purchase also included GoDaddys Ultimate Domain Ownership Protection.

      GoDaddys ******************* contacted our customer via email on August 23, 2022, requesting that they verify their purchase as a precautionary measure to prevent any possible misuse of their payment method or products.

      This email informed them if they did not take action by providing the requested documentation within 48 hours, their products would be at risk of cancelation. Our customer's order was canceled on August 25, 2022, as they did not take action until August 26, 2022. Their payment method has since been refunded.

      RESOLUTION:

      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

      GoDaddys ******************* has reviewed our customers documentation. Their order has been verified and the domain has been returned to their account.

      Thank you again for the opportunity to address the concerns presented by our customer.

      Kindest regards,
      *****************************
      Office of the ***** GoDaddy

    • Initial Complaint

      Date:09/02/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They sold us an upgraded web hosting and security package to my company ********** (*************) and due to their ineptitude, they did not set up their own product right which caused our website including more then 30 hours in expensive blog and SEO work to get completely erased and per them, it's a COMPLETE loss. They refuse to do ANYTHING about it and regardless of the losses, I'm mortified. If anyone wants more info on this please reach out. They even sent a letter taking responsibility which I'd be happy to share. Will be seeing what can be done.

      Business Response

      Date: 09/08/2022

      Thank you for the opportunity to address our customer's concerns.

      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.

      On August 25, 2022, our customer purchased an upgrade to their existing Economy cPanel Hosting plan to Enhanced Web Hosting Plus via a telephone interaction with our ************* team. Our customer also purchased Website Security Premium, which includes a Web Application Firewall (WAF). 

      During the upgrade process, a customers data is migrated to a new server which results in a change of their websites ** address. Due to the configuration of their WAF, our customers domain remained attached to their former ** address, causing all subsequent edits and updates to the website to be stored on the former server. 

      On September 1, 2022, our customer contacted our *********** to address issues with their website. Upon identifying the incorrect configuration in their WAF settings, our staff updated the ** address,connecting them to the new server. As a result, the website display was reverted to a previous version without our customers recent changes.

      RESOLUTION:

      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

      This office has successfully connected with our customer and will continue working with them in an effort to resolve their concerns. 

      Thank you again for the opportunity to address the concerns presented by our customer.

      Kindest regards,
      *****************************
      Office of the ***** GoDaddy

      Customer Answer

      Date: 09/23/2022

      This issue is not closed. Have been working with them on a path to resolution however yesterday, due to yet another technical misstep on behalf of the IT team, their oversight caused another large data loss. I'm absolutely devastated on every aspect of GoDaddy's process and they absolutely have not abided by their terms of service. Please help



      *****************
      Defense Marketing Executive
      C: 224.489.5144

       

      Business Response

      Date: 09/28/2022

      Thank you for the opportunity to address our customers additional concerns.

      We stand by our previous response. As stated, this office has been in contact with our customer and will continue working with them to resolve their concerns.

      Thank you again for the opportunity to address the additional concerns presented by our customer.

      Kindest regards,
      *****************************
      Office of the *** GoDaddy

    • Initial Complaint

      Date:08/30/2022

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This was canceled in early 2021 and they still charged $119.88 for a website I shut down. I asked them to remove all renewals via phone and they did so for the other options, just not this one.

      Business Response

      Date: 09/02/2022

      Thank you for the opportunity to address our customer's concerns.

      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.

      On August 30, 2018, our customer purchased a Basic Managed WordPress plan for a three-year term during a call to GoDaddy's ************* Center.

      On August 25, 2021, they manually renewed their Basic Managed WordPress plan for a one-year term through their GoDaddy account.

      On August 20, 2022, our customer contacted our ************* Team to request a refund for the most recent renewal of their Basic Managed WordPress plan and was correctly advised that it was out of the Refund Policy.

      RESOLUTION:
      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

      Per GoDaddy's Refund Policy, provided for our customer's viewing convenience, the transaction in question is beyond refund eligibility: https://www.godaddy.com/legal/agreements/refund-policy

      Thank you again for the opportunity to address the concerns presented by our customer.

      Kindest regards,

      *************************
      Office of the ***** GoDaddy

      Customer Answer

      Date: 09/02/2022

      I was told all subscriptions would be canceled and not renewed in early 2021. I canceled all items and went back to double check and GoDaddy had reinstated them. I had to cancel and delete all items a total of three times. This is a flaw and my renewal should have never happened. I was lied to by GoDaddy numerous times and wrongly charged. 

      Business Response

      Date: 09/06/2022

      Thank you for the opportunity to address our customers additional concerns.

      We stand by our previous response. On August 25, 2021, our customer manually renewed their Basic Managed WordPress plan for a one-year term.

      Subsequently, on August 20, 2022, they contacted our ************* Team to request a refund for the most recent renewal of their Basic Managed WordPress plan and were correctly advised that it was out of the Refund Policy.

      Thank you again for the opportunity to address the additional concerns presented by our customer.

      Kindest regards,

      *************************
      Office of the *** GoDaddy

      Customer Answer

      Date: 09/09/2022

      The charges are fraudulent and business practices by GoDaddy are misleading and negative. **************** representatives are salesmen and will not help with issues such as this. My money was taken out of my account after I canceled the website. GoDaddy took it fraudulently. 
    • Initial Complaint

      Date:08/30/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted Godaddy to let them know I have 2FA on for a number ending in ****. The full number is ************. They emailed and said it is not that I entered the wrong information. I attempted to sign back in and the 2FA is still on for that number. I am not about to Argue with Godaddy customer service. So I just came to the ********************. Maybe they can get a certified tech rep to come correct.

      Business Response

      Date: 09/06/2022

      Thank you for the opportunity to address our customer's concerns.

      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.

      Our customer had created multiple ********************** accounts within our system and enabled Two-Step Verification (2SV) on each account. 2SV is an additional layer of security which requires an account holder to provide a numeric code received via text or through ****** Authenticator as part of the validation to access the account.

      GoDaddy has an established process that allows customers to remove the 2SV from their account. More information can be found here: https://www.godaddy.com/help/cancel-2-step-verification-7628. On March 24, 2022, our customer submitted a request to cancel the 2SV from one of their accounts which they specified within the request. Their request was completed March 30, 2022, and our customer was notified.

      On August 29, 2022, our customer submitted another request to cancel the 2SV from the same account. They were correctly informed 2SV was not active on the account in question. It appears our customer may be attempting to access another GoDaddy account.

      RESOLUTION:

      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

      Our office has attempted to connect with our customer to discuss their concerns and provide any necessary assistance in accessing their account. Unfortunately, we have been unable to connect with them thus far. We welcome the opportunity to speak with them and can be reached at [email protected].

      Thank you again for the opportunity to address the concerns presented.

      Kindest regards,

      *************************
      Office of the ***** GoDaddy
    • Initial Complaint

      Date:08/30/2022

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      August 15, 2022 I moved my website domain to GoDaddy to put the domain up for sale.I spent two hours on the phone to get the domain transferred to GoDaddy and was told to go to Afternic website to list the domain for sale without any help from GoDaddy support.The domain was pending sold at the Afternic website on August 29, 2022, but they asked for a domain transfer code to complete the sale.I spent two hours on the phone and texting with GoDaddy support on August 30, 2022.First, GoDaddy told me that the website could not be transferred until the end of October 2022.I told them I never agreed to that and they relented.After another hour on the phone GoDaddy told me they would send the transfer code to Afternic after 9:00 AM EDT on August 30, 2022. Have not received any response.They would not send me the code as I requested so that I could send it to Afternic, as Afternic requested.

      Business Response

      Date: 09/01/2022

      Thank you for the opportunity to address our customer's concerns.

      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.

      On August 15, 2022, our customer transferred the domain name in question to GoDaddy. 

      Subsequently, on August 30, 2022, they processed a Change-of-Account to move the domain to another GoDaddy account.

      RESOLUTION:
      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

      We appreciate our customer's candid feedback about our service levels and will ensure our ************* Managers review their concerns to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.

      Thank you again for the opportunity to address the concerns presented by our customer.

      Kindest regards,
      *************************
      Office of the *** GoDaddy

      Customer Answer

      Date: 09/02/2022

      I spent several hours attempting to sell the website with people who only knew how to set  up a GoDaddy website.

      The only reason I was able to sell the website was by following instructions from another company.

      GoDaddy support personnel NEVER told me I could immediately sell my website by transferring it to another GoDaddy account.

      Business Response

      Date: 09/02/2022

      Thank you for the opportunity to address our customers additional concerns.

      We stand by our previous response and apologize for any delays our customer experienced. We also appreciate their candid feedback and will review their concerns to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.

      Thank you again for the opportunity to address the additional concerns presented by our customer.

      Kindest regards,

      *************************
      Office of the *** GoDaddy

      Customer Answer

      Date: 09/09/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  A supervisor informed me that additional training and coaching will follow after I figured out by myself how to conclude the sale. I hope that the business will perform this action to prevent this issue occurring with future clients. if it does, will consider this complaint resolved.

      Regards,

      ***************************

       
    • Initial Complaint

      Date:08/29/2022

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a web domain through "go daddy" that included HIPAA compliant email service through ********* 365 business professional. However, when I tried to actually use it, they were going to charge me another $120 a year for it to actually work. They said it was HIPAA compliant capable, but I needed to spend the extra money to acutally store info on it. This is false advertising, classic bait and swith and illegal business practices.

      Business Response

      Date: 09/02/2022

      Thank you for the opportunity to address our customer's concerns.

      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.

      On August 29, 2022, our customer purchased ********* 365 Business Professional Email for one, year via online purchase. Business Professional Email has the ability to store emails on a HIPAA Compliant server.

      Our customer contacted our Care Staff later that same day to enable their HIPAA Compliant Email. They were advised that they would need to purchase Advanced Email Security and Archiving to make it truly HIPAA Compliant. Our agent did not mention that Advanced Email Security was needed to encrypt the messages to ensure they were secure while in transit and that the ***************** allows our customers to securely organize old emails without them counting against their email storage.

      Our customer canceled their Business Professional plan and requested a refund.

      RESOLUTION:

      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

      We sincerely appreciate our customers feedback. Our office has been in contact with our customer and has provided Business Professional Email and Advanced Email Security for one year as a one-time courtesy, with the understanding that our customer will be responsible for renewals moving forward.

      Thank you again for the opportunity to address the concerns presented by our customer.

      Kindest regards,

      ******
      Office of the ***** GoDaddy

      Customer Answer

      Date: 09/02/2022


      Better Business Bureau:

      Go Daddy contacted me and corrected the issue.  I am pleased with their response and service.  

      Regards,

      *****************

       
    • Initial Complaint

      Date:08/29/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I didn't pay godday.com my ex friend did. His name is ***************************. He set up a GoDaddy account stole my associated bank debit card and used it to charge the cost of setting up his account I then closed my account. Recently I disputed this charge through associated bank.

      Business Response

      Date: 09/02/2022

      Thank you for the opportunity to address the complainants concerns.

      The complainant is not a GoDaddy customer, nor has ********************** entered into any relationship or agreements with the complainant.

      It appears the complainant may have provided another party with a payment method to utilize within the account in question.  Unfortunately, we were not able to identify the account in question with the information provided.

      RESOLUTION:

      Our office was able to speak with the complainant via phone to address their concerns.  It is our understanding they wish to let the associated bank dispute resolution process resolve this matter.

      We empathize with the complainant and encourage them to also reach out to our Care team in this matter to see how we may be able to assist.

      Thank you again for the opportunity to address the concerns presented by the complainant.

      Kindest regards,

      *************************
      Office of the *** GoDaddy

      Customer Answer

      Date: 09/03/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *****************************

       

      Customer Answer

      Date: 09/25/2022

      I know this already closed but there's I filed this complaint against GoDaddy. It requires urgent follow be urgently sent to *** office of GoDaddy and they there office reach out to me ASAP. My dispute with associated bank was dreictly denied and I'm on my way to the branch now to get documentation of that the *** of go daddy can reach out to me at ************ asp. Associated bank is telling me to contact the merchant dreictly for a refund. Which as I stated previously in this matter to ************************* *** office at go daddy I need a dreict contact for the GoDaddy office the handles disputes. I want my money back. *************************** won't give it back to me I can force him. Associated bank account is claiming since my account is closed and has been closed a year and there also cleaning an account number and routing was used in this transaction not a debit card linked to my checking account at the time but me the victim I know *************************** the defendant took my debit card and used it on the go daddy website. He did not have my consent to do this. Please reach out. 

      Business Response

      Date: 10/02/2022

      Thank you for the opportunity to address our customers additional concerns. 
        

      Our office has made multiple attempts to reach the complainant by phone.  Unfortunately, we have only been able to leave voice messages.   
        

      We stand by our original response and encourage the complainant to reach out to our Care team in this matter.   Our Care team will be able to assist with searching for the transaction in question within our system.  Once found they will be able to review the transaction to see how we may be able to assist. 
        

      Thank you again for the opportunity to address the additional concerns presented by our customer. 
        

      Kindest regards, 
        

      **********************;

      Office of the *** GoDaddy 

      Customer Answer

      Date: 10/05/2022

      I accept the response accept for the part I need to put in touch dreictly with the proper department by phone or address by mail can CEO office give me that info thanks. 
    • Initial Complaint

      Date:08/29/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company continues not providing promised email service. I've attempted to help them fix the problem on numerous occasions and have dealt with numerous unpleasant and incompetent individuals. They have my business hostage since we are not capable of readily switching services. Finding real help is impossible. They have wasted an extraordinary amount of time without a resolution in site. Wish to be compensated for time since I do not work for them.

      Business Response

      Date: 09/02/2022

      Thank you for the opportunity to address our customer's concerns.

      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements .

      Our customer contacted our Care staff between July 13, 2022, and August 30, 2022, regarding an issue with sending attachments through their desktop Outlook application. Our Care Staff attempted to work with our customer to the best of their ability to resolve our customer's concerns.

      RESOLUTION:

      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

      Our Care staff is there to assist with our customers' needs and concerns. We strive to offer the best service in the industry, but sometimes we miss the mark.

      Our office is in contact with our customer and we are working toward an amicable resolution.

      Thank you again for the opportunity to address the concerns presented by our customer.

      Kindest regards,
      *********************
      Office of the ***** GoDaddy

    • Initial Complaint

      Date:08/29/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Godaddy.com STAY AWAY I attempted to change the *** records for my business partner, who had lost his screen name and password. He is in a different city and not technically savvy. I spoke to Godaddy customer service numerous times and was told that the problem was fixed and that the site would be up shortly. Every time I was lied to. The customer service agents didn't do anything at all, they just told me that it was fixed and got off the line. In the previous attempts, they thought I didn't know anything and just gave some B.S. answer until I called them on it and told them I would report this to their administrative office the next day. Godaddy has outsourced its customer service to another country. They are incompetent, unprofessional, untrained, and arrogant because they believe they are dealing with stupid customers. Their attitude is that they shouldn't do any work for them if they don't know. Just tell them it was done and let them call back, the company isn't going to do anything about it. So if the company doesn't care, why should they care? I will never make another purchase from godaddy.com again. Hostgator isn't that much better. I have accounts with both.

      Business Response

      Date: 08/31/2022

      Thank you for the opportunity to address the complainant's concerns.

      Based on the information provided by the complainant, they do not appear to be a GoDaddy customer, and we have not entered into any agreements with them regarding the account in question.

      On August 29, 2022, the complainant contacted GoDaddy's ************* Team multiple times. In each instance, they identified themselves as not the account holder and could not provide validation information.

      Should the complainant wish to gain access to the account in question, we suggest they work with the account holder and reference this GoDaddy Help Article: https://www.godaddy.com/help/regain-access-to-my-domain-or-my-godaddy-account-4043

      Thank you again for the opportunity to address the concerns presented by the complainant.

      Kindest regards,
      *************************
      Office of the *** GoDaddy
    • Initial Complaint

      Date:08/28/2022

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My 10 year old daughter opened an account with godaddy.com and paid $203 dollars. I have been trying for 2 years to cancel this account and I cant do it. They tell me to dispute with the credit card, I do, and then they decline it because they say I know who opened the account. They tell me they cant give me the information becuase I dont know the email. I just want to cancel the account and they will not do it. The last person, ****, who wouldnt not give me his last name told me to complete a form and I should get a reset, within 3 days, was rude and I have not gotten a reset message. I just want this canceled so I do not get charged again!

      Business Response

      Date: 08/30/2022

      Thank you for the opportunity to address our customer's concerns.

      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.

      On August 23, 2022, our customer contacted our ************* team via phone regarding a recent charge and their inability to log into their account or receive a password reset. During this interaction, they were properly informed of the process for account recovery if they did not have access to the contact email address residing within their account.

      GoDaddy has an established processes in place to assist customers who lose access to their accounts. More information regarding account recovery can be found here:  https://www.godaddy.com/help/regain-access-to-my-domain-or-my-godaddy-account-4043.

      RESOLUTION:

      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

      While we empathize with our customer, we encourage them to work with our Account Recovery team to regain access to their account.

      Thank you again for the opportunity to address the concerns presented by our customer.

      Kind regards,
      ****************
      Office of the ***** GoDaddyTell us why here...

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.