Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  GoDaddy.com LLC

  Austin, TX 78701-2940

• 

  GoDaddy.com LLC

  111 Congress Ave Ste 1200 Austin, TX 78701-4056

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I renewed my domain with GoDaddy in July 2022. I even verified all my information was correct. When I went to change my *********** on my domains, the main one I needed to transfer somehow reverted back to the old contact information from 13 years ago, which has put me out of business. I had their representatives assist me in changing that information when I renewed the wethepeeps.net domain in 2012. I have talked to several people at this company and none of these people have a clue about how their system works. They forced me to sign up for their 2FA authentication and now their system won't even let me in. This is fraud, Not only have I lost out on a $4,000 contract job, I am unable to access the email on the domain to authenticate myself to accept new jobs.

  

  Business Response

  Date: 02/24/2023

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements at ***************************************************.

  On February 17, 2023, our customer contacted our staff to update *********** (NS) on a domain that had Domain Ownership Protection (DOP). DOP is an add-on service that provides additional domain security features. One such feature ensures that only authorized users can update a domain's DNS by requiring a correct 2-Factor Authentication (2FA) code be entered before the updates finalize. If 2FA is not enabled by the customer, then a 2FA code will be sent to the domains contact email address instead. In this case, 2FA was not enabled and the 2FA codes were sent to the domains email address.

  Our Care Staff correctly advised our customer that since they no longer had access to their domains contact email address that they would need to enable 2FA. 2FA was enabled later that day.

  Our customer contacted our Care Staff the next day because they were receiving errors when attempting to enter their 2FA code and update their NS. Our staff attempted to walk our customer through troubleshooting steps, however, they did not receive cooperation from our customer.

  On February 22, 2023, our office contacted our customer, but did not receive cooperation with our efforts to assist them with their concerns and address their correspondence to our executives.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  Our customer was able to update their NS after their conversation with our office.

  While we empathize with our customer's experience, DOP worked as intended. As a result, we respectfully decline their request for compensation.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  ******
  Office of the ***** GoDaddy

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since february 2, 2023 im trying to get an answer from Godaddy for a charge i received in this day for USD$40.34 in my credit card.Im in ****************** and i made a few long distance call from here to the US trying to get an explanation and my money back. In past years i used this plataform to get domains but, i think since 2018 or 2020 i didnt. And since then i didnt receive no charge from them. After many emails, chats and calls with no explanation about the charge, i published a review of my case in Trust Pilot and just after that they justified that this charge was from a domain that supposedly automatically renewed: lifehackma.com under the order #**********. Not so trustable answer as i was using that domain in 2019-2020 and do not remember to have an autorenew AND when i ask them to check on my accounts associated with my emails ******************** and ********************* they said that there was nothing on records, so i cant understand. i DONT have access to any of those accounts associated with these emails. I just want my money back, explained many times and they just stopped answering and i want and need MY money.

  

  Business Response

  Date: 02/27/2023

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ****************************************************** February 1, 2021, our customer registered the domain name in question for a two-year term via online transactions.

  On February 02, 2023, per our customers account preference,GoDaddy automatically renewed the domain name in question in good faith to honor agreements with our customer. ********************** sent renewal notices prior to expiration, including on January 2, 2023, and January 27, 2023, informing our customer the expiring domain would renew in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  Our office has attempted to connect with our customer. We are more than willing to work with them to resolve their outstanding concerns and can be reached at ***********************************************.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  *****************************
  Office of the ***** GoDaddy

  Customer Answer

  Date: 02/27/2023

  Im worried why theres many different versions on the truth eith this company. Ive contacted Godaddycoatumer service many times and they said theres nothing in any account associated to any of the emails provided. So, which email is the one associated? I just want my money back and to cancel any account, domain or supposed renewal with this company. 

  

  Business Response

  Date: 03/02/2023

  Thank you for the opportunity to address our customers additional concerns.

  Our office has successfully connected with our customer, and as a one-time courtesy and exception to the refund policy, we have refunded the transaction back to their original payment method. We ask that they please allow 3-5 business days for their financial institution to process this refund.

  Thank you again for the opportunity to address the additional concerns presented by our customer. 

  Kindest regards, 

  ***************************;
  Office of the *** GoDaddy 

• Initial Complaint

  Date:02/22/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early December of 2022, we signed a contract with GoDaddy for hosting services and website+ marketing ecommerce design services for our company's website, bubblynightsout.com. We were told that we would meet with a graphic designer who would custom build the site for us. It would include ways for our clients to pay us for our services and that they would optimize the site for SEO and marketing purposes to our clients. We had our first meeting with ****** and went over copious amounts of information regarding our business, branding, and our goals. She told us our first draft would be sent to us soon and we could give feedback. The first version was so far off of our vision and any branding that we were completely shocked at how unprofessional it looked. It included pictures of old women, wedding planning, and the descriptions of our company described a completely different business. We gave several pages of feedback to ****** and she set up a new meeting. At this meeting none of our feedback had been fixed. She simply went through our feedback with us and explained that she would have to send it off to the web developers. This happened many times with our feedback not being implemented correctly. Some examples of this include buttons that don't link to the correct pages and pictures sized incorrectly or with cut off heads or blurry photos. We started designing the website on the back end due to their lack of ability to meet our expectations. We would also ask for simple changes like font differences and were told that's not possible. After two months of going back and forth, we realized that we would never get a professional product so we asked for a refund. ****** connected us with a manager who took two weeks to connect with us. When we did talk to him he was incredibly condescending and rude and did not listen to our feedback based on his follow up emails. We would like a full refund since none of the original promises of the contract were met.

  

  Business Response

  Date: 02/28/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On December 7, 2022, our customer purchased our Websites + Marketing (***) E-commerce plan with Build for a 1-year term. This service enlists GoDaddy's ************** Services team to create a custom website (for a one-time fee), using GoDaddy's *** product to host the site. Customers must submit information, including images and text for the website, to our ************** Services team before the site can be built.
  
  From December 16, 2022, to February 3, 2023, our Design team worked with our customer to the best of their ability to satisfy their design needs.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our office attempted to contact our customer to discuss their concerns and was unsuccessful. Also, a member of our ************** Services escalations team connected with our customer and provided the refund they requested.
  
  We appreciate our customer's candid feedback about our service levels. GoDaddy strives to offer the best service levels in the industry.
  
  Thank you again for the opportunity to address the concerns presented.
  
  Best regards,
  
  *************************
  Office of the *** | GoDaddy

  Customer Answer

  Date: 03/01/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  

  However, I would also like to refute one of the claims.  It was mentioned that we were contacted with no response regarding this claim.  I'd like to point out that we were called once, within a few hours of this message being sent which does not give us adequate time to call back.  When we did call back, there was no one to take the phone call. This brings me back to our original complaint of issues with trust and customer service in general.  

  We are however, happy to close this matter as long as we receive the refund as promised.  **** has reached out to us to take care of this. 

  
  Regards,
  
  *********************************
  
   

  
  

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an E-commerce website design package from Godaddy in July 2022. This was a premium package with ongoing services for updates to the website to include unlimited page and product additions to the website. I was promised a timely completion of work and also that any updates needed typically takes about 48 hours. I told the sales person (***********************) that I had well over ****************************** that was not a problem and that they can handle any volume. I have been working with the design team for the past 7-8 months and I still do not have a publishable website. They do not seem to know what they are doing and any work they do has a lot of mistakes that need to be fixed over and over again. I have lost a lot of money with potential clients because I do not have a new website to showcase the products that I am selling. I have raised several complaints with their supervisors and managers with no solutions offered. I paid $3600 for this service and I have very little to show for it. Their business practice is shady and they make promises they cannot keep. I you need a functioning E-commerce website with more than 15 products stay away from Godaddy!

  

  Business Response

  Date: 02/24/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On July 22, 2022, our customer purchased *********************** ***************************** which enlists our ****** Team experts to build an online ecommerce store for our customers. 
  
  Between August 1, 2022 and January 24, 2023, our ****** Team worked with our customer to the best of their ability to fulfill the website build. 
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On February 21, 2023, a member of our ****** Services Escalation Team connected with our customer to discuss their concerns.  As a result of this interaction, our customer was provided a full refund and will work with another provider to get their site built. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  *****************
  Office of the ***** GoDaddy

  Customer Answer

  Date: 02/24/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ********
  
   
  

• Initial Complaint

  Date:02/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to report fraud perpetrated by GoDaddy.Upon a recent in-depth analysis of our business' GoDaddy account, it has come to my attention that GoDaddy has been charging us for a product called Workspace Email that they discontinued in 2018. At that time, our business' email hosting was migrated (by GoDaddy) to a new ********* 365 service. While we have been charged for the ********* email service (and we intend to keep this service), we have also been charged for the old email service, which was made inoperable when GoDaddy moved our accounts to ********* 365 in 2018. In total, GoDaddy has charged us $887.52 in unauthorized charges for a an inoperable service since the date that they discontinued that service. The receipts in question are # **********; **********; **********; and **********. I have now spent hours in chat windows, emails, and calls with GoDaddy representatives who have informed me that, because we are past their 30 day refund window, these receipts cannot be refunded. This simply is not an acceptable resolution. As a company, GoDaddy should not and cannot legally charge customers for discontinued services. This is unacceptable as a business practice and is, by definition, a form of fraud that GoDaddy is knowingly perpetrating by refusing to refund these transactions. As of now, GoDaddy has passed me between departments, with the end result being that I am told to re-contact the last department that I spoke with. I am attaching my initial chat log with a GoDaddy representative. After this, I was directed to their Verify Payments team, who then re-directed me to contact GoDaddy via the chat option.

  

  Business Response

  Date: 02/27/2023

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  While GoDaddy is currently retiring our Workspace Email (***) and assisting our customers with scheduled migrations to ********* 365 (M365) email, our customers move to M365 was not part of this process.  Existing *** plans that have not been a part of the scheduled migrations to M365 remain operable to this day. 
  
  On January 21, 2014, our customer purchased *********************** ***.  The *** has continued to renew and upgrade within our customers account in accordance with their account preferences.  The most recent of which occurred on January 21, 2023, has since been refunded in accordance with GoDaddy's Refund Policy at **********************************************************************;
  
  On February 7, 2018, our customer purchased M365 email along with ****** Services to migrate their *** accounts over to their new M365 accounts. 
  
  GoDaddy sends renewal reminder emails informing our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Order confirmation emails are also sent after each renewal. 
  
  GoDaddy provides its customers with full control over renewal preferences.  Customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility. 
  
  RESOLUTION: 
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  We appreciate our customer's candid feedback about our service levels. While we empathize with our customers frustration, we respectfully decline their request to refund the previous yearly renewals they have identified. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **********************;
  Office of the *** GoDaddy
  

• Initial Complaint

  Date:02/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GoDaddy ************** old website be rebuilt to a newer platform. I paid them to build my website from scratch and make it look like my old website. I have a simple information-only website. No ecommerce, no videos, etc. The salesperson assured me it will be built exactly like my old website for this cost $XXXX. After I paid I was told I needed to pay additional money to get a WordPress Premium Support subscription in order for the new website to match the old one. I declined this and okd modifications which simplified it a great deal. I stressed there were two things I wanted to control/maintain: 1) ability to change the photos, and 2) to upload an article (they referred to this as blog post) along with an article archive. I was assured this wont be a problem and WordPress Premium Support would not be needed for these requests. The WordPress they use is not very intuitive and the instructional videos were outdated. I have been unable to upload an article to the website. Made multiple calls to website support. Each time they were unable to fix the problem - they even did test articles and it didn't work. One person commented it looks like there is something wrong with the build to which I replied well, you guys built it, so fix it!. I was told they would look into this and get back to me in 1-2 business days. That never happened. Each time it was the same thing. I want GoDaddy to honor its promise to me that for the money I paid I should be able to upload an article to the website and put past articles in an archive list. This was promised to me multiple times by the person that built the website (******). At no time during the three website design meetings was I told that I would need to pay more money to get the articles and archive on the website.Since GoDaddy employees will not give out their last name, direct phone, or email address it is impossible to contact ones that you have already spoken to.

  

  Business Response

  Date: 02/24/2023

  Thank you for the opportunity to address our customer's concerns.
  

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
  

  On December 16, 2022, our customer purchased our ********************** and hosting services for a one year term. This service enlists GoDaddys **********************s team to create a custom website (for a one-time fee), using GoDaddys Wordpress product as the hosting of the site. Customers must submit information, including images and text for the website, to our **********************s team before the site can be built.
  

  At the time of purchase, our customer opted out of our website ********* Services. ********* Services is an annual service which gives customers access to on-demand website maintenance and updates to allow them to improve their sites as needed.
  

  On December 21, 2022, our customer spoke with our Design team for the initial design. During this call, our customer requested the new website to look exactly like their current site. Our customer's old website had twenty or more blog posts. The initial scope of support for the New Build only allows for five posts.
  

  RESOLUTION:
  

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  

  We apologize for the miscommunication and inconvenience this has caused our customer.
  

  A member of our website design team has reached out to our customer and offered one month of ********* Services to complete the migration of their blog post from the old website to the new website.
  

  Thank you again for the opportunity to address the concerns presented by our customer.
  

  Kindest regards,
  

  ********
  Office of the ***** GoDaddy

  Customer Answer

  Date: 02/26/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  Please share the following with the business.

  *** response from GoDaddy is inaccurate and disappointing.   Unfortunately, I have nothing in writing from any of the web design specialists that I spoke to.  This is a case of my word against theirs.

  When I described the site I wanted, and how it should function, I was assured by my web designer ****** that I could do the updates WITHOUT engaging ********* Services.
  
  *** problems were never about the number of blog posts or the migration.  
  
  *** problem was I was unable to post a new article (blog post) to the website.  *** post showed up in an archive section not on the page.   In a nutshell that was it.  This is what all the calls were about. 
  
  All the web design service consultants acknowledged the problem but couldnt figure it out.   This went on week after week.  
  
  I am glad that,after the complaint was filed, the issue was addressed and fixed. Because of this I am considering the case closed.   
  
  Regards,
  
  ***********************
  
   

  
  

• Initial Complaint

  Date:02/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I removed my credit card information from Go Daddy for renewing a homeowners association website address because I no longer I am on the board since I no longer live there. I removed it Jan 22 so that I would not be charged this year. I received several emails from Go Daddy indicating that the website domain name would lapse because there was no payment information on file. Just two days ago, I got an email from Go Daddy saying that they renewed the website and charged it to my card, even though it is no longer on file as a valid payment.How are they able to charge my card when it is no longer on file as a valid form of payment? I disputed it with my credit card company because I did not authorize the payment. I feel like charging a card just because it was used in the past is extremely unethical and possibly illegal.Please address this with Go Daddy and I would like to hear what their response is. Thank you.

  

  Business Response

  Date: 02/22/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On February 14, 2013, our customer purchased the domain name in question for a one-year term via a phone transaction. This domain name has been regularly renewed in their account both via online transactions, as well as Automatic Renewals in accordance with their account settings. The domain name was most recently renewed on February 15, 2023, via Automatic Renewal.
  
  On February 20, 2023, a chargeback was initiated against the renewal in question, withdrawing funds paid to GoDaddy.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Contrary to our customer's statement, their payment method remains active on their account and has not been removed. If our customer wishes to remove their payment method, they may do so by following the steps outlined in the GoDaddy Help article we have provided below for their convenience.
  
  *********************************************************************
  
  Per GoDaddy's refund policy located here: ****************************************************************** , the renewal in question was eligible for a refund, however, our customer failed to contact our ************* Team prior to initiating a chargeback with their financial institution. As such, GoDaddy is unable to provide any refunds in a state of financial loss.
  
  If our customer wishes to receive a refund, they may cancel the chargeback with their financial institution and contact our 24/7 ************* team to request the cancelation and a refund of the domain name in question.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  
  Kindest regards,
  
  ******
  Office of the ***** GoDaddy

• Initial Complaint

  Date:02/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Godaddy has a payment system that is very faulty and cost me business! I had a customer use their pay link. Everything was fine until 2 months later godaddy charges the customer again randomly. The customer was not shopping for anything they just charged her out of the blue. It made my business look bad because it appears I am the merchant but I used godaddy a system called Poynt. After going back and forth with godaddy customer service and them denying it, they finally admitted that it was an error and that is why the charge showed up on my customers bank acct twice. They said it was a problem with their engineering system. This was totally uncalled for and when I mean it was random, it was random! I had to do so much apologizing to the clients. With me asking for a further explanation and wanting them to Be accountable, they no longer respond to my emails.

  

  Business Response

  Date: 02/20/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  Our customer utilizes ********************** Payments, which allows them to process payments for products and services on behalf of their clients. 
  
  On December 31, 2022, one of our customers clients made a purchase from them.  Our records indicate that the funds were never actually debited from the clients account.  This order was subsequently refunded by our customer on January 3, 2023.  Their client received a refund for the funds, despite the funds never being debited. 
  
  On February 9, 2023, GoDaddy notified our customer of an internal issue where some clients were not charged at the time of purchase which might result in the charges being debited at a later date. 
  
  Later that same day, our customers client was debited for the funds that should have been collected at the original time of purchase. 
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  While we empathize with our customers situation, the charge on February 9, 2023 was a delayed transaction and since their customer already received a refund, this debit settled the account to a zero balance. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  *****************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:02/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An email subscription automatically renewed when I had this feature turned off. GoDaddy just sent me a receipt for over $300.00 without me authorizing this charge! I want a refund! I will take my email address hosting somewhere else! I cannot contact GoDaddy. The phone number does not answer, their 'chat' system does not work, and their SMS system is not responding. I will take this to court on behalf of all the (likely millions) of users who have contracted with GoDaddy for internet email services!

  

  Business Response

  Date: 02/21/2023

  Thank you for the opportunity to address our customer's concerns.

  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  
  On February 15, 2023, per our customers account preferences, GoDaddy automatically renewed the email plans in question in good faith to honor agreements with our customer. ********************** sent renewal notices prior to the expiration, informing our customer that the expiring email plans would renew automatically in accordance with their account settings unless additional action was taken. Account management is a customers responsibility.

  
  On February 17, 2023, our customer canceled the email plans associated with their February 15, 2023, transaction.

  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  
  As our customer's request is within **********************'s Refund Policy, we have refunded their February 15, 2023, transaction. That policy can be found at this link: ***************************************************/refund-policy.  Please allow five to seven days for this refund to reflect with their financial institution.
  
  Thank you again for the opportunity to address the concerns presented by our customer.

  
  Kindest regards,
  *************************
  Office of the ***** GoDaddy
  

  
  

• Initial Complaint

  Date:02/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have been buying email accounts from GoDaddy for a while. Discovered that I was being charged full price (over $70 / account / year) instead of the correct discounted price (< $49 / account / year).Asked GoDaddy to refund me the difference and correct my account so that I could ensure that I'd receive the correct bill in the future. They passed me around, hung up on me, and failed to follow up.I've called three times, spent several hours on the phone. They won't do anything unless I'm on the phone (on hold) and then they hang up on **** want my refund and I want them to fix my account. It is simple--would take ten minutes to do if there is someone there who is competent. The amount of money is modest--probably $500 in total. The aggravation (and the idea of continuing to be cheated monthly for more years) is unbearable.My GoDaddy account number is ********. The number of the "Case" they claim to have opened is *********. However, someone told me they can't respond to an existing case...they'd have to start over!

  

  Business Response

  Date: 02/24/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  Our customer has purchased numerous email accounts for one-to-three-year terms. While GoDaddy offers discounted rates on initial purchases to assist businesses in getting started, these plans renew at standard pricing at the end of the initial term, which is posted on our website at the following link ****************************************.
  
  On February 22, 2023, our customer contacted our ******************** and requested a refund on several email plans. Our staff refunded several email plans within our 30-day refund policy and assisted with purchasing a new discounted plan.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  As our customer's emails are billing correctly, and in accordance with our refund policy, located here for our customer's viewing convenience, ***************************************************/refund-policy, we respectfully decline their request for an additional refund.
  
  Our office has attempted to connect with our customer to address their concerns; however, our attempts have been unsuccessful thus far. Should our customer wish to discuss their concerns further, we can be reached at ***********************************************.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  ****
  Office of the *** GoDaddy