Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,686 total complaints in the last 3 years.
- 718 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Have been buying email accounts from GoDaddy for a while. Discovered that I was being charged full price (over $70 / account / year) instead of the correct discounted price (< $49 / account / year).Asked GoDaddy to refund me the difference and correct my account so that I could ensure that I'd receive the correct bill in the future. They passed me around, hung up on me, and failed to follow up.I've called three times, spent several hours on the phone. They won't do anything unless I'm on the phone (on hold) and then they hang up on **** want my refund and I want them to fix my account. It is simple--would take ten minutes to do if there is someone there who is competent. The amount of money is modest--probably $500 in total. The aggravation (and the idea of continuing to be cheated monthly for more years) is unbearable.My GoDaddy account number is ********. The number of the "Case" they claim to have opened is *********. However, someone told me they can't respond to an existing case...they'd have to start over!
Business Response
Date: 02/24/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer has purchased numerous email accounts for one-to-three-year terms. While GoDaddy offers discounted rates on initial purchases to assist businesses in getting started, these plans renew at standard pricing at the end of the initial term, which is posted on our website at the following link ****************************************.
On February 22, 2023, our customer contacted our ******************** and requested a refund on several email plans. Our staff refunded several email plans within our 30-day refund policy and assisted with purchasing a new discounted plan.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As our customer's emails are billing correctly, and in accordance with our refund policy, located here for our customer's viewing convenience, ***************************************************/refund-policy, we respectfully decline their request for an additional refund.
Our office has attempted to connect with our customer to address their concerns; however, our attempts have been unsuccessful thus far. Should our customer wish to discuss their concerns further, we can be reached at ***********************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****
Office of the *** GoDaddyInitial Complaint
Date:02/16/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Been a loyal customer for years so I contacted them to update website. Purchased *** services for 6 mos as an added product. After the website was done, *** department contacted me and started their process. Part of it they said was that I give them access to our ****** business profile to tweek some things so everything matched across the internet to better exposure. I was uncomfortable with it but for years they had not let me down so I trusted the company brand. I made a mistake in trusting them. I received notification on 2/10 that they had access. I received notification 2/14 that our ****** business profile had been suspended for suspicious activity. I have called the company multiple times. The main company refers me to their *** ***** *** **** will not let me speak to anyone that can help me. They have no managers or supervisors available. Being a small business, we rely on our ****** business profile for most of our phones calls and website traffic. If ****** does not reinstate our profile, we are faced with a loss of revenue that can cripple our business. This is the complete opposite of our intention when we purchased the *** service from GoDaddy. I have requested to be contacted, to have this error of theirs corrected and to refund our company for the poor *** service that we were still in the beginning stages of. Thank YouBusiness Response
Date: 02/16/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 5, 2023, our customer purchased **********************'s SEO (Search ******************** ******* for ten hours a month on a six-month term. This service enlists our SEO team to perform website audits and regular SEO updates to help boost a customer's website in search results.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We are sorry to hear about our customer's experience. Our SEO team has since reached out to them to address their concerns and will continue to work with them to provide the experience we expect our customers to have. Should our customer have any additional concerns, we welcome them to share them with our office. We can be reached via **********************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****************
Office of the ***** GoDaddyCustomer Answer
Date: 02/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Initial Complaint
Date:02/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 15 February 2023 (in the afternoon) I purchased one year of web site hosting via a new account. The idea was to transfer my artist web site from Wix to GoDaddy, where my domain is registered under my previous hosting account. I encountered difficulty at the outset, from domain registrar transfer to image uploading to site construction. The GoDaddy support features are practically non-existent, with exorbitant wait times. I grew very frustrated with the issues mentioned earlier and cancelled my account the same evening (15 February 2023). In their social media GoDaddy erroneously claims to offer "24/7 support".Business Response
Date: 02/17/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On June 11, 2011, our customer purchased a domain name registration for a one-year term via online transaction. Our customer renewed their domain name annually, most recently on June 12, 2022.
On February 15, 2023, our customer purchased Websites + Marketing (***) Basic plan via online transaction within a new GoDaddy account. *** is GoDaddy's proprietary, do-it-yourself, template-based product to construct a website.
Later that same day, our customer attempted to connect with our Care team via chat several times to inquire about moving their domain name from one GoDaddy account to another; however, they ended each chat before reaching our Care team. During their chat session, they were provided the following article to assist in moving the domain name: ******************************************************************************************************. Furthermore, instead of moving the domain name between accounts, our customer could purchase the *** within the same account as their domain name. If they misplaced the login information for their original account, the following article will walk them through how to recover their username: ******************************************************************.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has issued a refund for the *** Basic plan since our customer canceled it from their account. Please allow 5-7 business days for this to reflect at their financial institution.
We appreciate our customer's candid feedback about our service levels. GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Jenn
Office of the *** GoDaddyInitial Complaint
Date:02/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to file a complaint against GoDaddy/Media Temple regarding their poor service and lack of response to my requests for a refund. I have been a customer of ******************** for several years and have recently experienced multiple DNS outages that have resulted in significant disruptions to my business operations.Despite my numerous attempts to contact the billing department to request a refund, I have not received any response or acknowledgement from their customer support team. I have tried calling their customer support hotline and using their online chat service, but to no avail.As a paying customer, I believe I am entitled to receive quality service and support from Media Temple, which they have failed to provide. Their lack of response and inability to address the issues with their service have caused me financial and operational losses.I am therefore requesting that Media Temple promptly refund the charges of $59.98 for their services to me, as I have been unable to use them effectively due to their poor service and DNS outages. I also request that they improve their customer support system and take necessary steps to prevent such issues from occurring in the future.Thank you for your assistance in this matter.Sincerely,****************************************Business Response
Date: 02/20/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed in an effort to identify improvement opportunities. GoDaddy and Media Temple strive to offer the best service levels in the industry.As a result of recent hiring efforts, our service levels should continue to improve.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our customer has been provided with refunds totaling $60 as a gesture of goodwill.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyInitial Complaint
Date:02/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Account #: ********* On January 26th of 2023, my website expired with GoDaddy. I considered renewing it until I compared the price to other companies and saw it was drastically higher. I requested on 2 occasions that GoDaddy provide me access to my intellectual property files or provide them as part of a downloadable attachment.The GoDaddy representatives said they would not provide me with a downloadable and I would have to pay to renew the website in order to pull the files myself.I order to protect my files I have to pay by no later than 20 days after the expiration date or they will delete my filesBusiness Response
Date: 02/20/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 26, 2021, our customer purchased a Websites + Marketing (***) Standard plan for a one-year term via an online transaction. *** is GoDaddys proprietary, do-it-yourself, template-based product customers can use to construct and host a website. Customers can upload and add their own content to the platform as long as the hosting plan remains active in their account. This plan was automatically renewed in accordance with our customer's account settings for an additional one-year term on January 26, 2022.
On January 26, 2023, GoDaddy attempted to automatically renew the service in question in accordance with our customer's account settings, however, their financial institution declined payment.
On February 13, 2023, our customer contacted our *********** requesting a backup copy of their website. They were correctly informed the service was suspended due to failed billing, and that upon renewal, our customer would be able to access the hosting plan to download any content they added to the website. Our customer was also informed the ********************** that makes up the *** platform was proprietary to GoDaddy and could not be downloaded.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On February 13, our customer renewed the *** plan for a one-month term. As such, they may, at any time, access their service and content.
We welcome the opportunity to connect with our customer to address any outstanding concerns and can be reached via email at ***********************************************.
Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,
******
Office of the ***** GoDaddyInitial Complaint
Date:02/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My small, woman-owned business hired GoDaddy (DG) to build a new website, host our company *************** From the onset, in Nov, I was very clear with ** that it was essential our website be functional ASAP as we sent out promotions & press releases about a big upcoming event. When the site went live 12/29/22, we immediately discovered a major malfunction. The Contact feature was not directing inquiries to us. This function is critical, given this is a new *************** would be questions. I have documented 18 1/2 hr. (not including hours spent emailing & attempts to resolve the problem myself) on the phone with ** tech support who were incapable fixing the problem. The ** design department blamed the email department and vice versa. I also have documentation to support that ** was not working on my problem and even closed an open ticket claiming the is*** was fixed. With a big event around the corner and nobody at ** able to fix the problem, we moved the domain, email, and website to another provider and contracted an outside party to fix the problem-which they did in LESS THAN 24 HOURS! We do not dispute GoDaddy attempted to build the website, but it was not complete given a critical feature was not functional. When I called GoDaddy to dispute the charges on 1/17/23, I was repeatedly transferred and put on hold for 153 minutes. I am willing to give GoDaddy a partial payment- less what I had to pay another programmer to get the site functional. This is more than equitable - and by NO MEANS takes into consideration the time, aggravation, and complete disrespect I experienced with the GoDaddy organization. All of this was happening right before our big event, taking an HUGE amount of time away from my deadlines. Given their complete lack of customer service, technical proficiencies and professionalism we should be entitled to a complete refund, but we choose to take the high road. I'm happy to discuss in more detail and hope they won't *** us in the meantime.Business Response
Date: 02/15/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On November 18, 2022, our customer purchased a ***************************** This service enlists GoDaddy's ************** Services Team to create a custom website (for a one-time fee), using GoDaddy's Managed WordPress platform to host the site. Customers must submit information, including images and text for the website, to our ************** Services Team before the site can be built.
On February 3, 2023, GoDaddy was notified that our customer had processed a chargeback against their April 21, 2022, transaction. As this chargeback withdrew payments to GoDaddy, we suspended their Premium Store site.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As this chargeback has been decided in our customer's favor, their site has been canceled, and the funds associated with it have been returned to their financial institution. Funds returned after a chargeback may take up to ninety-five days to reflect with their financial institution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the ***** GoDaddyInitial Complaint
Date:02/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 2/13/23, I was charged for a domain "thecommunistdishwasher.com" that I no longer own. When I called GoDaddy customer support, I was informed that my complaint was not fully resolved from a similar issue two years ago. (Two years ago I was charged for a domain I no longer used. The person at the time had difficulty logging into my account, but we worked around it. We were able to get me a refund, but that person did not disable the auto renewal.)The first person I worked with had difficulty getting into my account because I no longer have access to the email on the account that the security code was being sent to. This gentleman asked me to enable two-factor authentication and call back in an hour. I did so.When I called back, I got someone else who offered to connect me with that original agent, but I forgot his name. I explained that I wanted a refund for a domain I no longer use and my account totally deleted to try and prevent this issue from occurring again. The second person had difficulty logging me into my account as well, sending codes to an email I didn't have access to. I was able to log into the email address associated with the account, but found that no access codes had been sent to my email. I was receiving no codes to my personal email, which is on the account, or the other email associated with the account. The rep asked me to try changing the email on the account. When I did, I got an access code in my personal email, but the site would not continue past the screen where I entered the code. Thus I was unable to change my email. This occurs on both my phone and my PC, so I would assume it is an issue with GoDaddy's website. Regardless, the rep directed me to a website where i could file a claim to recover my account. This website requires a color copy of a government issued ID. That was where I **** the line and demanded a supervisor. It could take a supervisor *********************** however I fear that this same situation will arise.Business Response
Date: 02/17/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 13, 2023, per our customers account preferences, GoDaddy automatically renewed the domain name in question in good faith to honor agreements with our customer. ********************** sent renewal notices prior to expiration on January 13, 2023, and on February 7, 2023, informing our customer the expiring domain would renew in accordance with their account settings unless additional action was taken.
This renewal also included GoDaddys Full Domain Privacy and Protection, which is a premium, add-on service that provides proxy contact details in a domain's WHOIS information and also protects against the cancellation, expiration, or transfer of a domain name. Domain names that have this service cannot be canceled or transferred until the Full Domain Privacy and Protection is downgraded. The steps to downgrade Full Domain Privacy and Protection are found at: ********************************************************************************.
On February 13, 2023, our customer contacted our *********** to request the cancelation and refund of the transaction in question. GoDaddys staff attempted to work with our customer to the best of their ability to downgrade Full Domain Privacy and Protection to issue the requested refund.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has successfully connected with our customer. We have assisted them with this downgrade and have issued a full refund. We ask that they please allow 3-5 business days for this transaction to reflect with their financial institution.
Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,
*****************************
Office of the ***** GoDaddyCustomer Answer
Date: 02/17/2023
In response to godaddy.com, I accept that a representative was able to work with me to see that I was able to get my refund, remove my payment information, and likewise assist in the deletion of my account. The representatives who reached out to me were polite, concise, and focused on fixing the issue.
What I will not accept is godaddy.com blaming the consumer for their mistake. In my original complaint, I noted that this issue first arose 2 years ago and was not properly finished then, which lead to the current issue. While godaddy.com may have contacted me before the domain renewal, these notices went to my spam folder. The representatives I worked with acknowledged that godaddy emails tend to get shuffled into the spam folder often and for many consumers.
I did receive my refund and this issue is resolved as far as I am concerned. However, I do believe that godaddy.com needs to review both their renewal policies, timing of renewal emails sent, and the training of the customer care representatives.
Business Response
Date: 02/24/2023
Thank you for the opportunity to address our customer's additional concerns.
We appreciate their candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest Regards,
***************************;
Office of the *** | GoDaddyInitial Complaint
Date:02/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have purchased web hosting with GoDaddy And i have tried several times uploading the database with continued errors and I have called GoDaddy and have been on hold for ***** mins and they just hang up all my website are broken I cannot even get into the admin panel they have the domains parked I don't know what they have done. They ask me to pay ***** to migrate each website I declined and when I ask a supervisor if the could migrate one website she said they couldn't and not very friendly or very helpful the has went on for 2 days nowBusiness Response
Date: 02/20/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 12, 2023, our customer purchased a Deluxe cPanel hosting plan during a call with our ************* Team.
From February 13 to February 19, 2023, our customer repeatedly contacted **********************'s ************* Team to request Out-Of-Scope for their hosting plan and associated website. Our Statement of Support can be viewed at this link: ******************************************************************
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Because our customer has been unable to work within the parameters outlined in our Statement of Support, upon cancelation, we will happily provide them with a refund for their purchase of the hosting plan. If they wish to take advantage of this, they can contact this office at ***********************************************.
This refund offer is made in accordance with GoDaddy's Refund Policy, which can be viewed at this link: *******************************************************************
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the ***** GoDaddyCustomer Answer
Date: 02/20/2023
Their customer support hold ***** have been over an hour to find a resolution they have not honored everything that their advertisements states and I fail to receive this services included in the hosting package also GoDaddy has had a lot of server issues preventing a lot of services from working I been been treated extremely bad by their customer service team I have photos of all the errors and videos of pages that would not load and dns errors to database errors and file uploads to their server some pages have would not load in cpanel I have photos and videos of all these errors they just don't care about their customers.Business Response
Date: 02/23/2023
Thank you for the opportunity to address our customer's additional concerns.
We appreciate our customer's candid feedback about our service levels and will ensure our ************* Managers review their concerns to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
In addition, we have connected with our customer and have addressed their concerns.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyInitial Complaint
Date:02/10/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 28, 2022 I purchased a domain broker service from godaddy for $69.99. The broker was suppose to communicate with me in the attempts to purchase a domain that is currently registered with Godaddy on behalf of who owns the desired domain name. After several weeks of not hearing anything from our broker (to the point of I have forgotten I paid for it). I called and couldn't get a hold of them and was met with an email of "we are trying to get a hold of the owner". Several weeks later (January 5th) our services were ended because of negotiations when signing up with the services, there is no indication stated that it would be closed and you can't get a refund for services not rendered. When I called customer service I was told that's the risk of getting a broker and offered no additional support.Business Response
Date: 02/16/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On November 28, 2022, our customer purchased our ********************* (DBS) via online transaction. This service enlists GoDaddy's Domain Broker Agents to attempt to contact a current domain name registrant and potentially negotiate a sale of a domain name registration.
Upon entering an initial bid on the domain name in question, our DBS Agents submitted the bid to the current domain name registrant in an attempt to negotiate a sale of the domain name on our customers behalf.
On December 5, 2022, our customer spoke with our Care support team. Our customer was advised their DBS Agent had so far been unsuccessful in connecting with the current domain name registrant.
On February 10, 2023, our customer spoke with our DBS team to request a refund. Our customer was advised a refund was not applicable due to the work already completed by their DBS Agent. In accordance with our Refund Policy which can be viewed here ***************************************************************** DBS is not refund eligible.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We value our customers' business and empathize with their frustration. As a one-time courtesy we have fully refunded the transaction in question.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyCustomer Answer
Date: 02/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
**********
Initial Complaint
Date:02/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
more than 8 years ago, we (the non profit) purchased the *** www.easternshorealanoclub.org from Go Daddy. we had reviewed the *** several times prior to its expiration. we just became aware that the *** had expired, godaddy put the *** up for sale. yesterday, go daddy offered to act in a broker capacity to retain the original ***. in communications with the broker, they indicated that we should off $500-1500 to purchase the *** from the current holder. we are a non profit organization serving a recovery community in a tiny county in ******** on the Eastern Shore those price got me asking who would purchase that ***. the site now has a bosnian owner to purchase merch. the site is a sham, it is fraudulent, established to secure monies from prior owners of the ***. .Business Response
Date: 02/09/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On September 17, ****, our customer registered the domain in question for a two-year term via an online transaction. This domain has been regularly renewed until September 17, 2022. On that date, per our customer's account preferences, ********************** attempted to automatically renew the domain in question in good faith to honor agreements with our customer. However, our customer's financial institution declined payment. GoDaddy proactively sent multiple notices pre- and post-expiration to our customer. These notices informed our customer their domain was at risk of being canceled unless additional action was taken. ****************** is a customer responsibility.
On November 27, 2022, the domain in question canceled within our system.
As our customer did not renew the domain in a timely manner, it became available for purchase to the public, as outlined in the following help article: *******************************************************************************.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customer and appreciate their candid feedback about our service levels. GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****************
Office of the ***** GoDaddyCustomer Answer
Date: 02/09/2023
GoDaddy-
thank you for your information. we are a non-profit organization. in august of 2022, the president of the *** passed. information related to this website and access to the information was not available to the **** until earlier this year. we have already executed a new website which is easternshorealano.org. we are contacting the BBB not because of the loss of the **** but what happened in the communications with Broker assigned by GoDaddy, which charged $69.99 and then told us that the *** was sold to an active online business. the *** has been sold to a webfront that does not conduct internet business. i opened the website and it is a false site. Go daddy asked us to bid to purchase back the **** for a fee of %500-$1,500. BECAUSE it was an active internet site. GoDaddy has refunded the $69.99, thank you. the act of negotiating with an owner of the *** which is active, is fraudulent. though i am not privy to that information, i would also assume that godaddy receives a % IF they sell the ***. these are fraudulent business practices. we have owned that *** for almost 20 years, the fact that we lost a member of our community which created a series of blips is certainly NOT godaddy's fault. that is not our issue. our issue is the behaviour of the company in brokering there ***s to facade companies.
again, we seek to reestablish our *** and if go daddy is brokering that transaction, to in fact act as a broker, not put some unrealistic offer out there for a *** to a company which they did not even contact. otherwise, an actual bid on the *** would have been presented in response to our initial offer. and again, when we launched the new website from the *** owner, it is a facade to present an "active" online business, instead of a sham seeking fees for the sale/resale of the ***.
Business Response
Date: 02/10/2023
Thank you for the opportunity to address our customers additional concerns.
We thank you for sharing your candid feedback and regret to hear of your experience.
During the typical domain expiration life cycle, a domain that has expired and has not been renewed *** be placed as part of an Expired Domain Auction across various domain registrars.
While GoDaddy has services that *** assist a customer with purchasing a domain that is currently owned or in use, we have no control over asking price as these are dictated by the current owner of the domain.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
****************
Office of the *** GoDaddy
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