Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,594 total complaints in the last 3 years.
- 672 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I wanted to use Godaddy because I thought that it would help me get my business off the ground. I didn't realize that this business was full of a bunch of thieves. I was told that I would be charged 299 dollars for the year. I asked to be put on a payment plan. They said they would. However, after giving me a partial refund, they took it all back out plus ****************************************************************************************** 3 times in a week and a half. I didn't authorize those charges. When I called them, they denied doing anything other than giving me a partial refund. When presented with evidence of what they did, they went on to deny everything. I would like my money back, and I would like an apology for the headache that was caused,
Business Response
Date: 08/29/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On July 7, 2021, our customer purchased *********************** Websites+Marketing (W+M) for a one-year term via online transaction. W+M is a proprietary, do-it-yourself, template-based product to construct a website. On October 4, 2021, our customer upgraded their W+M to include eCommerce capabilities.
On July 7, 2022, per our customers account preferences,GoDaddy automatically renewed their W+M at the eCommerce level, in good faith to honor agreements with them.
Our customer contacted our *********** on July 27, 2022, to review their recent renewal. During this interaction, our Staff offered to transition our customer to a monthly renewal to which our customer ***************************** reversed time on their services and issued a refund for 11 months to their original payment method. Our customer was informed that they must manually renew their W+M for a one-month term to change the default billing from annually to monthly.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has since connected with our customer to address and resolve their concerns to their satisfaction.Thank you again for the opportunity to address the concerns presented.
Kindest regards,
*****************************
Office of the *** GoDaddyInitial Complaint
Date:08/25/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had an account with various website and email addresses with GoDaddy for a long time.Currently, my paid products include a plan called Premium Email (which includes dozens of email addresses of myself, partners, colleagues and employess for my various websites and companies). This Premium Email Plan was paid and renewed almost 4 months ago till August 2023 from August 2022... To my surprise, I realized a few days ago that the plan just disappeared from my products and all the email addresses there are due to be cancelled at the end of August 2022, unless I pay thousands of dollars per year for a new plan they offer me for these email addresses (which of course were included in the previous plan), instead of the ~120USD I paid already several months ago for the renewal of this Premium Email PLan valid till August 2023.I tried reaching out several times, demanding to speak with a supervisor, with no avail.The only reply I get is that they are happy to refund my money and then I need pay the cost of their new proposed plan for each one of the emails per months (thousands of dollars instead of the 120USD per annual aggregated Premium Email plan I had).I notified them in a chat with their team that if they shall continue in their course of action and shall not ensure these emails included in the paid plan till August 2023 are live and working till this date of validity, they shall be resposible for all the damages incurred.They are in breach of a contract (please find attached a paid receipt from GoDaddy for the renewal of the Permium Email Plan that currently disappeard from my products and account).They shall cause high damages if these email addresses are cancelled.They cancelled a paid premium email plan so they can profit from it. These are the facts and they are undisputed!Business Response
Date: 08/30/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
GoDaddy is migrating all our customers who utilize our Workspace Email to ********* 365 (M365) as an alternative offering for domain-based email.
On April 5, 2022, we emailed our customer a thirty-day email notification of their upcoming email migration. They were also informed that there would be no change to their current pricing for the remainder of the product term.As scheduled on May 5, 2022, GoDaddy migrated our customer's email plans to M365. Unfortunately, when they manually renewed their Workspace Email for an additional year shortly after the migration was completed, our system did not apply this time to their M365 plans.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.While we empathize with our customer's frustration regarding the End-Of-Life of Workspace Email plans, companies must sometimes make difficult decisions in deciding to cease providing a particular product or service. These decisions can be due to technological changes or the feasibility of maintaining the product in the future.
We have connected with our customer and addressed their concerns, and they now consider this matter resolved.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*********************
Office of the ***** GoDaddyCustomer Answer
Date: 09/03/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and while I am not happy with certain things, they agreed to honor our agreement to extend my emails program till August 2023 and acknowledged my payment, so I find that this resolution would be satisfactory to me.I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Barak
Initial Complaint
Date:08/23/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy marketing/web builders department actually disassembles your website gradually to leave you NO OPTION but to pay again and have the errors they caused repaired instead of following the ticket requests. This has happened to me for the last year. The service is $125.00 per month . My last request was merely for the desk top hero images to be symmetrically matched throughout the website and for my desktop version to visual match my mobile version, which was absolutely a problem, created by GoDaddy's marketing/web builders department. What was actually completed, by GoDaddy's marketing/ web building service was "a product was completely removed, the rest of my products shipping information such as weight, shipping calculation, and attributions where removed. these items had just been installed, by them 3 months earlier. The appointment plug in that was installed by them, 3 months ago DOES NOT send me confirmation of appointments emails. My drop box was removed. These are just a few things, of very many that has happened to me, within the last year. It is a horrible never ending circle. My Business is completely virtual and I feel as though my website was literally sabotaged, I feel violated in the worst way. My small black women owned business is one of a minority that cannot withstand such a blow such as none of the features not working. What I mean by my last statement is that absolutely nothing is working on my website at this moment for example (if a client schedule an appointment on the plug in installed by Godaddy I do not receive any notifications alerting me. My Dropbox have been removed so my clients tax, bookkeeping nor notary are able to upload documents of any sort (I did not ever request for the Dropbox to be altered nor revised) My products shipping information was altered/removed, so shipping my does not calculate. All of these features were working 2 weeks ago, before putting a ticket in with completely different instructions. PLEASE HELP ME.Business Response
Date: 08/26/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
Since September 24, 2021, our customer has utilized **********************'s ********* Services to assist in updating their existing website. Furthermore, we have attempted to work with our customer to the best of our ability to satisfy their website needs.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On August 25, a member of our Escalations Team contacted our customer to discuss their concerns presented and the website revisions requested. They continue to work with our customer to provide an amicable resolution to those concerns.
We appreciate our customer's candid feedback about our service levels. GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the ***** GoDaddyInitial Complaint
Date:08/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called GoDaddy on 8/11/22 to let them know that my Search Engine Visibility Tool was not working. I received an email the same day letting me know that I would receive a response within 72 hours, which I did not, I had to call them back myself on 8/16/22 and deal with an extremely rude employee telling me that I was using an old product that was no longer going to be supported, I constantly deal with rude employees when there is an issue concerning the Search Engine Visibility Tool. I pay for this program, and since I have not been told yet that the Search Engine Visibility Tool is no longer active, I don't believe that I should be harassed and constantly be told by employees at GoDaddy that the tool is "no longer going to be supported soon." I am sure that there are other Tools that could no longer be supported at some point, it doesn't seem fair to be constantly harassed, and told that the Search Engine Visibility Tool is no longer going to be supported soon. GoDaddy should not be taking my money for this Tool if it is not supported, they should just tell me that it currently not being supported if that is the case, and give me a refund for the money that I have paid for the Tool.Business Response
Date: 08/27/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
The recent concerns of our customer associate to matters addressed in their previous filing with the BBB, referenced within complaint numbers ********, ********, and 14784552.
On January 24, 2015 our customer purchased *********************** Search Engine Visibility (SEV) for a two-year term with the help of our support. SEV is an Internet-based search engine optimization and submission tool that assists users with optimizing their website. Between January 23, 2017, and January 23, 2022, our customers SEV auto-renewed for two-year terms per their account preferences.
On August 11, 2022, our customer contacted our support regarding an issue they were experiencing with their SEV. At that time, their issue was escalated to our advanced team for resolution.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We stand by our previous responses on this matter. While SEV is a legacy product, it is still an active one within our system and is being supported. Our advanced team is working diligently and to the best of their ability to resolve the issue our customer is experiencing.
We empathize with our customers frustration. As a goodwill gesture, if our customer chooses to cancel their SEV we will be happy to provide a full refund of its most renewal. Our customer can contact our office at ********************@********************** to confirm this action has been completed. We will process the full refund at that time.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyInitial Complaint
Date:08/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased couple domains from GoDaddy and in a matter of days It started to have emails, phone calls and text messages with offers from web developers to build a website for the purchased domains.GoDaddy has an optional service to make my info private of additional monthly fee.I did not purchasaed it. It looks that GoDaddy is selling the info to force us to buy additional protection to avoid this spam calls, emails and texts.Business Response
Date: 08/24/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On July 17, 2022, our customer purchased numerous domain names with the .US extension via the GoDaddy website.
In the case of domains with the .US extension, the ******************** of ******** Names and Numbers (ICANN) requires accredited registrars like GoDaddy to publish the registrant's contact information, domain creation and expiration dates along with other information in the ***** listing as soon as a domain is registered.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
GoDaddy understands our customers' concerns, and we take their privacy seriously. Other than as described in the GoDaddy Privacy Policy, found at https://www.godaddy.com/legal/agreements/privacy-policy, we do not provide information to third parties without our customers' express permission. Furthermore, we do not sell lists or aid in creating unwanted emails or solicitation calls.
In this instance, our customers information may have been gathered from the ***** database. While GoDaddy offers private registration services as an add-on service for select domain names, the .US registry does not permit private registration on domains. As such, the privacy service we offer is not available for this domain extension.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**************
Office of the ***** GoDaddyInitial Complaint
Date:08/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Godaddy is lying & excusing the lie by stating they are discontinuing the service however they agreed to the service in perpetuity tying the email service to the domain hosting. I originally registered alicairo.com with network solutions. About 20 years ago GoDaddy reached out to me and offered me a deal. They said, and I signed the agreement, move your domain over from Network Solutions and we will provide you with free email service for the life of your domain. I asked a lot of questions about this around ****. They insisted that as long as I never signed a new deal, that I would receive free email service for my domain for the lifetime of the domain. This was a well known promotion that GoDaddy did back then to build their brand and to bring in domains from other organizations. Then from around 2009 until 2022 they kept trying to upsell me to a new email platform. They signed a deal with ********* and continued to ask me repeatedly if I would want to take their alleged upgrade to office 365. This month, August 2022, they are now forcing me to move to Office 365. They are violating the terms of our agreement. They want me to, after 4 months of their trial, begin to pay for the office 365 service. I was told, and given in writing, an agreement which states that GoDaddy will provide a free email solution for my domain for the lifetime of the domain. They repeatedly said as long as I continue to renew with GoDaddy that they would provide the email service all inclusive to the domain renewal cost, not ala carte as they are now saying. They are forcing me to move my domain over. The trouble is, I have more than just one email address affiliated to my domain. They want to provide me with ONE email, ****************** through office 365, and make me pay for it. Whereas our agreement was for 100 email addresses at not cost other than the domain renewal price. They are now backing out of the deal and have gone from trying to convince me to change to forcing me to change.Business Response
Date: 08/22/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
GoDaddy previously included free Workspace Email plans with the purchase of select products; however, we discontinued this practice several years ago. Consequently, we are retiring these free Workspace Email plans and migrating customers to our ********* 365 Email Essentials Basic (M365) email plans.
To partner in our customer's success, we sent them a ****** notification of the upcoming change on August 5, 2022. This notice explained the new service would be provided for four months at no cost but would then need to be renewed if they intended to continue its use. This allows our customers adequate time to determine if M365 is right for them. If M365 is not a good fit, they can use the four months to transition to another provider.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers frustration we stand by our previous response to their concerns, given in the provided in BBB complaint number 17685687.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*********************
Office of the ***** GoDaddyInitial Complaint
Date:08/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am being charged for services that were not rendered. I had duplicate charges of $132.20 for Godaddy due to my credit card company stating that it had declined the initial 6/1/22 charge, when I later learned it didn't. I disputed the 2nd 7/1/22 $132.20 with my credit card company and GoDaddy terminated my domain name and associated email despite GoDaddy having received full payment for these services from the initial 6/1/22 $132.20 charge. GoDaddy.com had terminated my domain name and my email account associated with the domain, despite having received payment in full as my dispute was related to the 7/1/22 duplicate charge. I contacted GoDaddy on 7/29/22 to explain that the company had in fact been paid, and that my domain and associated email account were erroneously terminated. The GoDaddy representative agreed that I had paid for my domain name and associated email in full and that my credit card dispute was concerning a duplicate payment and my domain should not have been terminated. (GoDaddy Inquiry #********). I was told during this call that the GoDaddy ****************** (responsible for reinstating my account) had already closed and would not reopen until the following Monday.On 8/5/22 I called GoDaddy again to check on the status of my domain name being reinstated. The representative acknowledged that my domain had been terminated in error, as the payment that was disputed was a duplicate payment. However, the GoDaddy.com representative advised that in order to reinstate my erroneously canceled domain, I would have to pay the disputed $132.20 again (in addition to the $132.20 that had already been paid.this made no sense as the original transaction had been approved so GoDaddy had been paid in full the the domain name and the associated email. I did not have an outstanding balance with GoDaddy. I canceled the account and GoDaddy refunded the initial payment of $132.20. But GoDaddy refuted my dispute with my credit card and still owes me $132.20Business Response
Date: 08/17/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On June 30, 2022, our customer manually renewed the domain name in question for a two-year term and the associated ********* 365 Email Essentials plan for a one-year term via an online transaction. They duplicated the order manually via another online transaction a few minutes later.
Their financial institution notified GoDaddy that a chargeback had been initiated against the second order on July 21, 2022. This chargeback withdrew payments to GoDaddy, and we suspended the associated products from the account. Because the chargeback process can take up to 95 days to complete, should our customer wish to expedite the reactivation of the products in question, the original funds totaling $132.20 USD must be paid, along with a $20.00 USD administrative fee.
Our customer contacted our Care Staff on July 29, 2022, seeking a refund for the order in question and was correctly informed that the chargeback was not yet settled. However, on August 5, 2022, a supervisor assisted in canceling the remaining products per our customer's request and provided an out-of-policy refund for the original order.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
If our customer did not initiate this chargeback, they should consult their financial institution for assistance. If our customer reverses the chargeback with their financial institution, they may contact us at [email protected] to reactivate their products or receive a full refund. Furthermore, we are unable to provide any goodwill gestures in a state of financial loss.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the *** GoDaddyInitial Complaint
Date:08/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The **mpany keeps taken all of my websites down monthly when the monthly payments for my websites are still being processed and posting. It never gets **rrected until I call to file a **mplaint. This leaves all my websites offline with a "404" showing. This is a tremendous lost of revenue for me and my staff and our families. I use to be a long standing customer before COVID and this never us to happened this often. They allows make me pay hidden fees telling I have to renew services that I all ready have proof i paid for for that Year. They have my card saved on file and still **ntinue to take my websites down every month stating I have to renew again!!! Their customer service representative talk down to you and are not friendly in any manor. IT just a horrible experience when you **Business Response
Date: 08/17/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On December 26, 2021, our customer purchased our Websites+Marketing (W+M) site builder on a monthly renewing basis with the assistance of one of our agents. W+M is a proprietary, do-it-yourself, template-based product to construct a website. This builder has auto-renewed regularly since then.
Our customer has since initiated numerous W+M free trials. When a free trial of our W+M builder is initiated, the user will have access to all the premium features that are available in the Ecommerce tier of our builder. At the end of 7 days, our customers are asked to upgrade to a paid plan. If a paid plan is not selected, the builder is then downgraded to a free version of the builder that does not include all the premium features of the paid plans.
On August 15, 2022, our customer contacted our Care Staff regarding the status of three site builders. Our customer was correctly advised that one of the builders was set to auto-renew that day and the other two were free trials that were beyond their initial 7-day trial and had not been upgraded to a paid plan. Our customer chose to manually renew one of the builders and selected a plan and paid for each of the two remaining builders.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has attempted to connect with our customer to answer any additional billing questions they may have, but our outreach has not been successful. We are happy to address any additional questions our customer may have and can be reached at [email protected].
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Mat T.
Office of the ***** GoDaddyInitial Complaint
Date:08/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Godaddy will not let me tranfer domains from them I have called chatted and told wait a day then wait another day then wait yet another day. I want all domains moved from godaddy.Business Response
Date: 08/16/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements
From August 10 to August 15, 2022, GoDaddy's ************* team worked with our customer to assist them in transferring their eligible domain names away from GoDaddy.
Subsequently, on August 15, 2022, they transferred the remaining eligible domains to a new registrar.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate our customer's candid feedback about our service levels. GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the concerns presented.
Kindest regards,
*************************
Office of the ***** GoDaddyInitial Complaint
Date:08/10/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had a Godaddy Account for some time. Couple of years. Recently they have turned off access to my account because the account requires 2 step verification - this is new and not authorized by me. I do have a cell phone but there is no cell phone service when I live. Thus I cannot do 2 step verification. Today I contacted Godaddy that I wanted to terminate the account because 2 step verification will not work where I access the account from my desktop computer at my home. In order to see the account the sent me an email code so that the person I was talking too could verify it was me. However, he notified me that he could not terminate my account unless I did 2 step verification. I can't do 2 step verification because where my computer is my cell phone has no signal. I have cancelled my credit card so they cannot charge that card again. Which is due in Late August ***** September. I just want to close the account and not be billed for another year nearly $250 for an account that I no longer have access to.Business Response
Date: 08/15/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On September 12, 2020, our customer created the account in question and enabled Two-Factor Authentication (2FA) on their GoDaddy account, which provides an additional layer of security. 2FA requires an account holder to provide a numeric code received via text message and their normal verification information to access the account.
On August 10, 2022, our customer contacted our Care Staff for assistance accessing their account. During this call, they were correctly advised that if they could not receive the 2FA code, they would need to go through the established process we have in place and request to disable 2FA by going to changeupdate.com and providing the requested information there.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has confirmed the information provided to our customer by our Care Staff was correct. Our customer will need to go to changeupdate.com and work with our Account Recovery Team to remove 2FA from their account. Once 2FA has been removed, and they can access their account, our customer can close it. Our office has also provided our customer with directions to close the account.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Mat T.
Office of the ***** GoDaddyCustomer Answer
Date: 08/15/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.While I disagree with the companies response it is like flogging a dead horse trying to get somewhere. In order to do the form they talk about you have to do 2 step verification. I have never in the last 3 yrs had to do that. So there is that. I have however gone to the local ******************** where I can receive both cell service and wifi and deleted my accounts and website from Godaddy and Cancelled any future payments. I have also cancelled the credit card I originally - the last 3 yrs - used to pay them so they can't charge my account. Thank you for your efforts on my account.
Regards,
*************************
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