Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  GoDaddy.com LLC

  111 Congress Ave Ste 1200 Austin, TX 78701-4056

• 

  GoDaddy.com LLC

  720 Brazos St Ste 1100 Austin, TX 78701-2516

• 

  GoDaddy.com LLC

  14455 N Hayden Rd Ste 226 Scottsdale, AZ 85260-6993

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I repeatedly called to find out what personal identifiable information they collect from the visitor of my website. I have a hosting plan and Securi security with them. This information should be readily available to people who have a hosting plan and Securi security with them, but it is clearly not from my repeated phone calls. People who have a hosting plan and Securi security with them have to follow the law and the information needed to follow the law is information they have. I understand that at least some of the information is in the logs but is there more than that location. What about with Securi? I need someone from this company to explain what they collect from visitors to my website and how I can erase personal identifiable information of a person if that person requests it to be erased which is something I would have to do by law.

  

  Business Response

  Date: 08/07/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On July 27, 2023, our customer purchased a ************************* plan for a two-year term during a call to GoDaddy's ************* team.  
  
  On August 3, 2023, they contacted our ************* team to request specifics on what information GoDaddy's **************** collects. 
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  GoDaddy's Website Security/Sucuri does not collect Personal Identifiable Information (PII) from Website Users.
  
  Additional information related to this can be found at this link: ******************************************************
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  *************************
  Office of the *** GoDaddy
  
  

• Initial Complaint

  Date:08/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called GoDaddy on July ********************************************************* to get my emails. I filled out the paper work and was told Id have help in 72 hours. Many, many phone calls, help promised nothing. Over 300 hours later Im still locked out of my email. my mother passed away on July 21st and she had sent me emails that I needed to get to. Besides needing the things from my mother all of my bills are in my emails. I have spent hours trying to get help. I even drove to their headquarters which is about an hour away for help. The building was was basically empty. Everyone I was told works from home. I am desperate to be able to get into my email. I dont know what else to do to get them to help. I pay GoDaddy for that email address and to have access to my emails. I couldnt leave you an email to contact me at because Im locked out. I was told help would come within 72 hours and Im now at over 300 hours of not being able to get to my emails. I am desperate to be able to get to emails that my mothers sent to me.

  

  Business Response

  Date: 08/07/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On June 25, 2023, our customer contacted **********************'s Care team to request assistance accessing their email plan. During the call, they were advised on how to update the password associated with the email plan, which required that they access their GoDaddy account. We have a vetted process to validate account ownership and assist our customers in regaining access to their accounts. Instructions related to this can be found at this link: **********************************************************************************************************
  
  On August 4, 2023, this office connected with our customer and advised them regarding the information required to regain access to their GoDaddy account. When they provided the requested documents, they regained access to their account. 
  
  That same day our customer attempted to update the password associated with their email plan. Unfortunately, we were experiencing technical difficulties at that time, and they could not access the plan. 
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On August 6, 2023, our customer contacted our ************* team again and regained access to their email plan. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  *************************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased website design and hosting (marketing) service from GoDaddy in May 2023. At the time of purchase, the account representative told me that the design would take 2-3 weeks. It took almost 7 weeks. I approved the website content and asked them to publish the site at the end of June 2023. Despite having paid for the design and approving the content, GoDaddy refused to publish the site until I scheduled a call for another sales pitch (to demonstrate other products that were available). I informed them that I was not interested and just wanted the site up; I approved the website design via phone and via email... Almost 2 months later, the website has still not been published. During the sales call, the representative promised to design and publish a "coming soon" page until the final site was published. It took more than a month to get the coming soon page published; but on June 23rd, they took the coming soon page down and have since been trying to sale me another marketing package to get the coming soon page back up. I also paid for email migration. GoDaddy informed me that the migration was being completed on several occasions. This week, alone, I have been told that the migration was would be completed within the next 1-2 hours. The email migration has not been completed.Since May, I have spent more than 60 hours on the phone with their customer service representatives and countless hours chatting with their online support. I have asked to escalate the calls to a supervisor, and have been told that they don't have supervisors available to speak with me. They have promised a callback from a supervisor on multiple occasions, but I have not received one. GoDaddy does not have a mechanism for customers to escalate issues or to contact a corporate office or complaints department. I average 4 hour call times each time I call to inquire about the status of my website and email migration. I still have not received the services I paid for.

  

  Business Response

  Date: 08/04/2023

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On May 18, 2023, our customer purchased a domain transfer to transfer their domain to GoDaddy from another registrar.

  On May 19, 2023, our customer purchased our ********************** and hosting services in a separate GoDaddy account for a ****** term. This service enlists GoDaddys **********************s team to create a custom website (for a one-time fee), using GoDaddys Managed WordPress Hosting product as the hosting of the site. Customers must submit information, including images and text for the website, to our **********************s team before the site can be built.

  On June 21, 2023, the domain transfer was completed. Our customer purchased new email plans and set up free email migrations on June 23, 2023. They were incorrectly advised that they did not need to take any further action to complete the email migrations.

  A call was scheduled for July 12, 2023, to publish the *** site, but the *** Team was not successful in connecting with our customer. They were also not successful in scheduling any follow-up appointments to publish.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  Our office empathizes with our customer and arranged for a member of our Care Staff to connect with them to collect the necessary information so they could schedule an email migration, which is set for August 7, 2023. They also assisted with merging the two GoDaddy accounts into one and publishing the *** site.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  ******
  Office of the ***** GoDaddy

  Customer Answer

  Date: 08/05/2023

   Purchased a 2-year subscription. GoDaddy promised to build and publish the website in a matter of weeks (at one point, it was 3, after I started complaining about the delays, it was 6. They also promised to publish a Coming Soon page while the site was being designed. I had to call repeatedly to get them to honor this agreement, and when they finally put something up, they wanted me to pay to keep it up past the initial 30 days.

  I discovered the multiple accounts and reported it to GoDaddy in May. Each time I called I explained that the multiple accounts were creating problems and requested that they merge the accounts. GoDaddy reported on 2 separate occasions in June that the accounts were being merged and it would take 2-3 business days to complete.

  I reviewed the website design in June and approved it for publication. I communicated my approval in writing and over the phone. GoDaddy unnecessarily delayed the publication. After calling and complaining for 2 months, I filed this complaint. GoDaddy refused to honor its agreements until BBB informed them of this complaint. 
  

  GoDaddy did not honor its agreement. I paid $1800+ for the website design and email migration. I provided the information requested for both, and despite its agreements to complete both in 3-6 weeks, it took close to 3 months. I spent 60+ hours on the phone trying to figure out why nothing was being done. 
  

  GoDaddy should refund part, if not all, of the website design and migration fee.

  

  Business Response

  Date: 08/10/2023

  Thank you for the opportunity to address our customers additional concerns.

  Our WDS Team works by appointment and is proactive about scheduling customers. Missing appointments will impact the delivery time of a site design. While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.

  The ********************** (WDS) was bought on May 19, 2023.

  The initial consultation was scheduled for May 25, 2023. They were not successful in their attempts to connect with our customer and follow-up emails were sent requesting to reschedule.

  On May 30, 2023, the initial consult was scheduled, which happened on June 2, 2023.

  A draft of the site was delivered to our customer on June 12, 2023, and a revisions call was scheduled for June 16, 2023. Those revisions were delivered on June 20, 2023.

  The final process in a WDS build is a scheduled call to confirm the revisions are correct, share resources about managing the site, and to publish the site. That call was scheduled for June 28, 2023, but our customer rescheduled it for July 12, 2023. The team was unsuccessful in their attempts to connect with them to publish the site and numerous follow-*** were sent.

  The project was closed on July 21, 2023, due to no response to our outreach.

  Our customer emailed the closed project on July 31, 2023, requesting to publish the site, but did not specify a domain to use. As the project was closed, it was not viewed.

  The domain our customer intended to use was in another ********************** account. While this would add extra steps to publish the site, it did not delay the publishing of our customers site.

  Our office empathizes with our customer, but is respectfully declining their request for a partial refund.

  Thank you again for the opportunity to address the additional concerns presented by our customer.

  Kindest regards,

  Mat T.
  Office of the *** GoDaddy

  Customer Answer

  Date: 08/12/2023

  I emailed GoDaddy on 7/16 approving the website and requested that it be published Even after I was actually able to get someone on the phone to request that they publish the site, they were unable to because they created a new account, so there were 2 separate accounts. I repeatedly asked them to merge the accounts; they repeatedly told me they requested it and it would be completed in 2-3 business days. It was never done. I reached out to the BBB, because despite the repeated calls, they failed to publish my website Miraculously, 1 day after filing this complaint (the day they received the notice), I received a call from the escalation department and my website was published within 45 minutes. It required no additional action on my part, so I was not the cause of the delay. 

• Initial Complaint

  Date:08/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deal with ********** Domain name sold at ***.com and to transfer to buyer an authorization code they wanted from me and that was given by me to them. I got it to them in a timely manner. Yet after auth code given apparently error by buyer to transfer out as they claim. If the case ought to have contacted the registry (ICANN) or the registrar (Epik) to work it out with them as ***/Godaddy has longstanding partnerships and ties to both. ***/GoDaddy didn't so as to even the slightest bit try a reachout to icann. Sheer laziness and incompetency by part of ***.com 's transfer specialists, namely *****************. Above all, the fact of the matter is ***.com cancelled my transaction, thereby backed out of an agreement. Which in doing so cost me a sale, 99$ profit. Even though they solely at fault and cost me dearly, then the audacity by this ***************** person to after say: "removed your profile from our platform". She/they did bar me/ban me; I cannot login to my *** account anymore. ************************** --- ***-account-tied gmail. Then after on Mon, Jun 26, 9:46?AM they send me a bogus email stating cancellation of another random not-owned domain:"We unfortunately are forced to cancel the transaction for the domain flewit.com. Please check your transaction window for more details about the reason.""^^ I don't even own flewit.com !!!!!!!!!

  

  Business Response

  Date: 08/08/2023

  Thank you for the opportunity to address our customers concerns.

  ***.com, a GoDaddy brand, is not a domain registrar, but an aftermarket service. Customers can list their domains registered with any domain registrar for sale through ***.com. Per our Terms of Service located at **************************************** our customer agreed to upon conducting business via ***.com, domain sellers must have the ability to transfer the domain name free and clear of any obligations, liabilities, liens, or encumbrances.

  Following the sale of the domain name in question, ********** contacted our customer to inform them the domain had expired and is in a redemption status. Our customer was properly advised they would need to renew the domain name with its current registrar as domain names in a redemption status are not eligible for transfer.

  Our customer declined to renew the domain name. Subsequently, the transaction was canceled and their ***.com account was terminated.

  Thank you for the opportunity to address the concerns presented by our customer.

  Best regards,

  *****************************
  Office of the *** | GoDaddy

  Customer Answer

  Date: 08/08/2023

  It got to the point where I was first expressly told by ********** to push the domain to ***.com's holding account which would entail ***.com knew domain expired.  Only after upon ***.com's realization domain expired they backpaddled. Wanted domain not pushed anymore but to provide auth code. I jumped through many hoops to get the auth code to them which they weren't/aren't appreciative of. The auth code in ***.com's immediate possession was apparently not good enough. Dan.com rep wrote buyer wants not to proceed with sale because ***.com /buyer does not want to absorb whatever fee have you. I cannot assume a fee either. Goes both ways. With tons of effort I put into getting them the auth code and next to no effort on theirs, ***.com/godaddy should be understanding and not penalize I their customer for providing them what they wanted from me.  The auth code was given to ***.com - there is no refuting that. 

  ***.com /buyer one/both backed out of the sale, which I, for all intents and purposes, was willing to go forward with if given time to talk it over with domain holding party, Epik.

  In them cancelling transaction I should not be penalized for their mishap. If anything, if as this person says and if true that account no longer reactivatable, then want my personal account data exported (all domains in account and their respective listed prices) and emailed to my registrant account email. Provide that to me - least can get to me after I got to them auth code.

  I hope though they will give me another chance to use ***.com. As wasn't aware of their clause in terms and will not allow same to happen again. And if they check my afternic.com account (another aftermarket site of theirs) godaddy can see I am a good seller with multiple completed sales without issues before and as said if welcome back on ***.com won't let happen again. 

  Regardless I do though need way to export my domain and personal data, provide that to I your customer.

   

  

  Business Response

  Date: 08/14/2023

  Thank you for the opportunity to address our customers additional concerns. 

  We stand by our initial response. Our customers ***.com account has been terminated due to a violation of the Terms of Service. This decision is final.

  Our customers request to export their data is underway. Should our customer wish to expedite this request, they may send an email to *************** and copy **********************************.

  Thank you again for the opportunity to address the additional concerns of our customer.

  Kindest regards,

  *****************************
  Office of the *** | GoDaddy

  Customer Answer

  Date: 08/17/2023

  - They operate by a double standard.

  - To others he and they give warnings of, terms violation without any account termination.

  - To I a person with a non-white name this person is discriminating against and *** terminated my account without a single TOS warning. Plus I should not have had my account terminated, is an abuse of their power. I not them but I making an attempt to close the sale, and they backed out, and yet I to get terminate me, is absolutely putrid just a bad terrible way to do business.

  - Let them know though, I am not so much at a loss. Loser he and they are and will be. I'm sure this Godaddy guy can see my domain portfolio, good names in there, an opportunity for them and I to do business, but godaddy does not want to make some $'s from my ************* sales, is fine, I'll take my domain names and list to sites that won't discriminate based on my non-white name. There's many other sites..****, Efty, *********, brandpa, brandbucket, all to name but a few.

  -> One thing remains. My domain data they have not gotten to me to my email, I will be needing that, still waiting on that, tell this guy to send it as ***.com has cut off all communications with me.

• Initial Complaint

  Date:08/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5-16-23, first initial call with GoDaddy to provide us with an *** website that we spent $2500 for. We were told there would be 3 phone calls in this process and the site would be completed in 6 weeks. They stated, "The website would make the phone ring. This would be an *** website and go live within 30 minutes and it would be raked on a page" after publishing it. ******* let us know she couldn't make any corrections. On 5-30-23 received first draft. I spent several hours correcting issues on the site. We would then send them through the corrections area on the site, and often the site was down on their end. We would have to spend the next hour limited phone call, making corrections they should have already completed.6-2-23 Second phone call, we spent the whole call, going over all the corrections when we had already done previously and they had corrected very minimal. ******* stated she would make some corrections while we were on the phone. When sending us the next draft, they sent the wrong link. 6-12-23 Third call. The corrections we have asked for were still not made. ******* said she could make some and then she could publish it. She did correct some of them although we had been told she could not. She published it without it being 100%.6-21-23 Called GoDaddy to speak to a supervisor. Was on hold for several hours and no one could get a supervisor. When I spoke to *******, he told me he was not the supervisor for that department which he was. I had a ticket created and someone was supposed to return my call the following day in but I never received a call. I called them back and got the run around again and still did not speak to a supervisor. 6-27-23 Spoke to *****, she helped to navigate the site and finally got me in contact with a supervisor. 7-10-23 ****** called trying to sell us a product to make the site *** for $4600. It was then, we were made aware that we did not have the *** services. That is not what we paid for. We were told otherwise.

  

  Business Response

  Date: 08/07/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On May 6, 2023, our customer contacted **********************'s ************* Team to build a website, purchasing our ********************************* and a *************** Services plan to facilitate this.
  
  From June 21 to June 26, 2023, our Website and Marketing Team attempted to work with our customer.
  
  RESOLUTION:
  ********************** upheld its agreements with our customer in good faith and honored its terms of service.
  
  GoDaddy's Website and Marketing Leadership Team has made multiple attempts to connect with our customer to address their concerns. They remain available to work with our customer.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  *****************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:07/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a website for our business hosted thru Godaddy. A customer advised us today that our website was no longer active. I contacted GoDaddy and they claim the plan we had was discontinued and so they shut down our website. They claim an email was sent however no email was received and they are unable to verify when it was sent. I want them to restore my website however they state all content is lost. I had paid them to make the website and I feel they should be obligated to create it again since they are the ones who deleted it without notice.

  

  Business Response

  Date: 08/08/2023

  
  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On May 29, 2020, our customer purchased ********************** Social, which included a website and social media management services. On October 15, 2020, our customer downgraded their services to a website-only plan. 
  
  Companies must sometimes make difficult decisions to cease providing a particular product or service. GoDaddy Social began the process of retirement in 2022, with services ending on March 31, 2023.  
  
  Multiple communications were sent advising customers of the pending retirement of GoDaddy Social, as well as the option of being able to move their website content to GoDaddy's Marketing Services Platform. 
  
  Customers also received notifications 30-days and 10-days prior to March 31, 2023, advising them their website was at risk of being canceled unless additional action was taken. Account management is a customer responsibility. 
  
  On April 6, 2023, our customer contacted our support team regarding the cancellation of their website and options to restore. At that time, while it may have been possible to restore their website from GoDaddys server recovery backups, that content and option is unfortunately no longer available.  
  
  RESOLUTION: 
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  While we empathize with our customers frustration, we respectfully decline their request to redesign their website.  
  
  We welcome the opportunity to connect with our customer in the hopes of resolving any outstanding concerns and can be reached at ***********************************************. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **********************;
  Office of the *** GoDaddy 

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled the subscription over a year a ago but a year later, GoDaddy charged me $172.44. When I called they told me that the subscription will be cancelled at the end of the period for which I had just been charged for. I shouldn't have to be penalized for GoDaddy's employees not logging my and cancelling the subscription upon my request over a year ago. The account ID is *********. Out of principle, I intend to have an attorney reach out to the AG's office for consumer protection is this is not resolved.

  

  Business Response

  Date: 08/04/2023

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On June 25, 2020, our customer registered a new domain with Domain Ownership Protection (***) for a three-year term.  On June 26, 2023, per our customers account preferences, the domain name and *** automatically renewed for another three-year term.  Our customer was sent renewal notices on May 26, 2023 and June 20, 2023 prior to the renewal date and they were sent an order confirmation when the payment method on file was billed for the renewal. 
  

  There is no record of our customer contacting our ****************** ****** requesting to cancel their service prior to the renewal.  The first recorded Care interaction was on July 31, 2023, when our customer requested a refund.  Per our refund policy, domain renewals are eligible for a refund within 5 days of the billing and our customer was properly advised that the domain was non-refundable based on how much time had elapsed.  Our Care team did help them cancel the *** and they turned off automatic renewal for the domain name itself to prevent future billing. 

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  As a courtesy and exception to our refund policy, this office has processed a refund for the *** portion of the renewal in the amount of $89.97.  The domain itself remains non-refundable. 

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  *****************
  Office of the ***** GoDaddy

  Customer Answer

  Date: 08/04/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I however do have evidence from my phone company placing a call to GoDaddy. Given GoDaddy's response, I as a courtesy, would to consider the matter resolved if and when GoDaddy processes the partial refund
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday July25th 2023 I called Godaddy support to resolve a DNSSEC issue to add a DS record for one of our domains. After 4 hours with support, they told me I needed to purchase "Premium DNS" for that to work. I purchased it that day. Next day I was still unable to configure DNSSEC. Contacted support on the 26th and after 4 more hours was escalated to Advanced Support ticket #ATS-218389. I was told this would be resolved in 2 hrs. Not resolved in 2 hours and still not resolved by next day July 27 2023. Informed by support that it could take up to 48 hours. So on the 28 the issue was still not resolved. As of today July 31 2023 the issue is still not resolved. New case number #*********. They have completely broken our DNS!!

  

  Business Response

  Date: 08/03/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  Between July 25 and July 31, 2023, our customer contacted our ************* Team multiple times for assistance with making updates to their DNS settings.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On July 31, 2023, GoDaddy's advanced technical support staff resolved the technical issues our customer experienced.
  
  Our office has since connected with our customer to discuss their concerns. We regret any inconvenience they experienced and refunded the Premium DNS they had purchased.  We also appreciate their candid feedback about our service levels and will also ensure their concerns are fully reviewed by our ************* Managers to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
  
  Thank you again for the opportunity to address the concerns presented.
  
  Kindest regards,
  
  *************************
  Office of the ***** GoDaddy
  ***********************************************

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a domain and email which was said to come with a free website on July 5th. Website suddenly cant provide a secure connection. Call go daddy and they say I purchased a domain and email with a free website trial. I express that was not what I purchased, they offer a refund on the email but the domain which I purchased for two years cannot be refunded. How can a two year service of which I havent used a full month of not be refunded in any capacity is my complaint.

  

  Business Response

  Date: 07/31/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On July 4, 2023, our customer registered a new domain name with Domain Ownership Protection (***) for 2 years.  They also purchased an email package for one year, and their purchase included a free trial version of GoDaddys Websites + Marketing (***) plan, which is a do-it-yourself website builder platform. 
  
  On July 31, 2023, our customer contacted our ************* center (Care) to find out why the website they built wasnt loading securely.  They were properly advised that in order to get the site to load securely, they would need to upgrade to a higher tier of ***. 
  
  Our customer decided to cancel their products and requested a refund.  Per our Refund Policy, the email plan and the *** were refundable since they were canceled within 30 days.  Domain registrations are only refundable within the first 5 days of registration.  Our customer received refunds for the *** and email, but the domain is not eligible for a refund. 
  
  ***************************************************/refund-policy.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Because the domain has been cancelled, it no longer appears in our customers account.  Even though its not refundable, our office has offered to reinstate the domain at no cost to our customer so they can use it for the 2 years they paid for. 
  
  Our office sent our customer an email offering to reinstate the domain, and if they wish to accept our offer, they can respond to the email or reach us at ***********************************************. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  *****************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:07/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a domain name through GoDaddy on 7/7/2023 and paid in the amount of $122. It has now been over *************************************************** any updates on the order after multiple (4) attempts to get an answer from customer service. Many times having to try again later because their customer service queue was in excess of 2-3 hours wait time. All times I requested an update and then a refund for lack of services rendered to only be met with an automated response every single time. This is beyond ridiculous and extremely unprofessional and I highly advise anyone considering purchasing a domain name to avoid GoDaddy at all costs to avoid a similar situation.

  

  Business Response

  Date: 07/31/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On July 7, 2023, our customer purchased the domain name in question via the GoDaddy Auctions website. GoDaddy Auctions is a service that facilitates the buying and selling of currently registered domain names.
  On July 15 and 20, 2023, our customer contacted our ************* team to inquire about the status of the domain.
  
  On July 31, 2023, our auction Team determined the domain seller could not complete the transaction. An email was sent to our customer informing them the domain was no longer available and the transaction was refunded.  
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  
  While we empathize with our customer's frustration, ********************** is not the domain name's registrant, and has no control over its availability. 
  
  Furthermore, when customers agree to participate in GoDaddy Auctions, they acknowledge and accept GoDaddy's Auctions Membership Agreement. This agreement can be found in this link: ***************************************************/auctions-membership-agreement
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,

  
  *************************
  Office of the ***** GoDaddy