Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  GoDaddy.com LLC

  111 Congress Ave Ste 1200 Austin, TX 78701-4056

• 

  GoDaddy.com LLC

  720 Brazos St Ste 1100 Austin, TX 78701-2516

• 

  GoDaddy.com LLC

  14455 N Hayden Rd Ste 226 Scottsdale, AZ 85260-6993

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5-16-23, first initial call with GoDaddy to provide us with an *** website that we spent $2500 for. We were told there would be 3 phone calls in this process and the site would be completed in 6 weeks. They stated, "The website would make the phone ring. This would be an *** website and go live within 30 minutes and it would be raked on a page" after publishing it. ******* let us know she couldn't make any corrections. On 5-30-23 received first draft. I spent several hours correcting issues on the site. We would then send them through the corrections area on the site, and often the site was down on their end. We would have to spend the next hour limited phone call, making corrections they should have already completed.6-2-23 Second phone call, we spent the whole call, going over all the corrections when we had already done previously and they had corrected very minimal. ******* stated she would make some corrections while we were on the phone. When sending us the next draft, they sent the wrong link. 6-12-23 Third call. The corrections we have asked for were still not made. ******* said she could make some and then she could publish it. She did correct some of them although we had been told she could not. She published it without it being 100%.6-21-23 Called GoDaddy to speak to a supervisor. Was on hold for several hours and no one could get a supervisor. When I spoke to *******, he told me he was not the supervisor for that department which he was. I had a ticket created and someone was supposed to return my call the following day in but I never received a call. I called them back and got the run around again and still did not speak to a supervisor. 6-27-23 Spoke to *****, she helped to navigate the site and finally got me in contact with a supervisor. 7-10-23 ****** called trying to sell us a product to make the site *** for $4600. It was then, we were made aware that we did not have the *** services. That is not what we paid for. We were told otherwise.

  

  Business Response

  Date: 08/07/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On May 6, 2023, our customer contacted **********************'s ************* Team to build a website, purchasing our ********************************* and a *************** Services plan to facilitate this.
  
  From June 21 to June 26, 2023, our Website and Marketing Team attempted to work with our customer.
  
  RESOLUTION:
  ********************** upheld its agreements with our customer in good faith and honored its terms of service.
  
  GoDaddy's Website and Marketing Leadership Team has made multiple attempts to connect with our customer to address their concerns. They remain available to work with our customer.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  *****************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:07/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a website for our business hosted thru Godaddy. A customer advised us today that our website was no longer active. I contacted GoDaddy and they claim the plan we had was discontinued and so they shut down our website. They claim an email was sent however no email was received and they are unable to verify when it was sent. I want them to restore my website however they state all content is lost. I had paid them to make the website and I feel they should be obligated to create it again since they are the ones who deleted it without notice.

  

  Business Response

  Date: 08/08/2023

  
  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On May 29, 2020, our customer purchased ********************** Social, which included a website and social media management services. On October 15, 2020, our customer downgraded their services to a website-only plan. 
  
  Companies must sometimes make difficult decisions to cease providing a particular product or service. GoDaddy Social began the process of retirement in 2022, with services ending on March 31, 2023.  
  
  Multiple communications were sent advising customers of the pending retirement of GoDaddy Social, as well as the option of being able to move their website content to GoDaddy's Marketing Services Platform. 
  
  Customers also received notifications 30-days and 10-days prior to March 31, 2023, advising them their website was at risk of being canceled unless additional action was taken. Account management is a customer responsibility. 
  
  On April 6, 2023, our customer contacted our support team regarding the cancellation of their website and options to restore. At that time, while it may have been possible to restore their website from GoDaddys server recovery backups, that content and option is unfortunately no longer available.  
  
  RESOLUTION: 
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  While we empathize with our customers frustration, we respectfully decline their request to redesign their website.  
  
  We welcome the opportunity to connect with our customer in the hopes of resolving any outstanding concerns and can be reached at ***********************************************. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **********************;
  Office of the *** GoDaddy 

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled the subscription over a year a ago but a year later, GoDaddy charged me $172.44. When I called they told me that the subscription will be cancelled at the end of the period for which I had just been charged for. I shouldn't have to be penalized for GoDaddy's employees not logging my and cancelling the subscription upon my request over a year ago. The account ID is *********. Out of principle, I intend to have an attorney reach out to the AG's office for consumer protection is this is not resolved.

  

  Business Response

  Date: 08/04/2023

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On June 25, 2020, our customer registered a new domain with Domain Ownership Protection (***) for a three-year term.  On June 26, 2023, per our customers account preferences, the domain name and *** automatically renewed for another three-year term.  Our customer was sent renewal notices on May 26, 2023 and June 20, 2023 prior to the renewal date and they were sent an order confirmation when the payment method on file was billed for the renewal. 
  

  There is no record of our customer contacting our ****************** ****** requesting to cancel their service prior to the renewal.  The first recorded Care interaction was on July 31, 2023, when our customer requested a refund.  Per our refund policy, domain renewals are eligible for a refund within 5 days of the billing and our customer was properly advised that the domain was non-refundable based on how much time had elapsed.  Our Care team did help them cancel the *** and they turned off automatic renewal for the domain name itself to prevent future billing. 

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  As a courtesy and exception to our refund policy, this office has processed a refund for the *** portion of the renewal in the amount of $89.97.  The domain itself remains non-refundable. 

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  *****************
  Office of the ***** GoDaddy

  Customer Answer

  Date: 08/04/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I however do have evidence from my phone company placing a call to GoDaddy. Given GoDaddy's response, I as a courtesy, would to consider the matter resolved if and when GoDaddy processes the partial refund
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday July25th 2023 I called Godaddy support to resolve a DNSSEC issue to add a DS record for one of our domains. After 4 hours with support, they told me I needed to purchase "Premium DNS" for that to work. I purchased it that day. Next day I was still unable to configure DNSSEC. Contacted support on the 26th and after 4 more hours was escalated to Advanced Support ticket #ATS-218389. I was told this would be resolved in 2 hrs. Not resolved in 2 hours and still not resolved by next day July 27 2023. Informed by support that it could take up to 48 hours. So on the 28 the issue was still not resolved. As of today July 31 2023 the issue is still not resolved. New case number #*********. They have completely broken our DNS!!

  

  Business Response

  Date: 08/03/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  Between July 25 and July 31, 2023, our customer contacted our ************* Team multiple times for assistance with making updates to their DNS settings.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On July 31, 2023, GoDaddy's advanced technical support staff resolved the technical issues our customer experienced.
  
  Our office has since connected with our customer to discuss their concerns. We regret any inconvenience they experienced and refunded the Premium DNS they had purchased.  We also appreciate their candid feedback about our service levels and will also ensure their concerns are fully reviewed by our ************* Managers to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
  
  Thank you again for the opportunity to address the concerns presented.
  
  Kindest regards,
  
  *************************
  Office of the ***** GoDaddy
  ***********************************************

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a domain and email which was said to come with a free website on July 5th. Website suddenly cant provide a secure connection. Call go daddy and they say I purchased a domain and email with a free website trial. I express that was not what I purchased, they offer a refund on the email but the domain which I purchased for two years cannot be refunded. How can a two year service of which I havent used a full month of not be refunded in any capacity is my complaint.

  

  Business Response

  Date: 07/31/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On July 4, 2023, our customer registered a new domain name with Domain Ownership Protection (***) for 2 years.  They also purchased an email package for one year, and their purchase included a free trial version of GoDaddys Websites + Marketing (***) plan, which is a do-it-yourself website builder platform. 
  
  On July 31, 2023, our customer contacted our ************* center (Care) to find out why the website they built wasnt loading securely.  They were properly advised that in order to get the site to load securely, they would need to upgrade to a higher tier of ***. 
  
  Our customer decided to cancel their products and requested a refund.  Per our Refund Policy, the email plan and the *** were refundable since they were canceled within 30 days.  Domain registrations are only refundable within the first 5 days of registration.  Our customer received refunds for the *** and email, but the domain is not eligible for a refund. 
  
  ***************************************************/refund-policy.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Because the domain has been cancelled, it no longer appears in our customers account.  Even though its not refundable, our office has offered to reinstate the domain at no cost to our customer so they can use it for the 2 years they paid for. 
  
  Our office sent our customer an email offering to reinstate the domain, and if they wish to accept our offer, they can respond to the email or reach us at ***********************************************. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  *****************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:07/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a domain name through GoDaddy on 7/7/2023 and paid in the amount of $122. It has now been over *************************************************** any updates on the order after multiple (4) attempts to get an answer from customer service. Many times having to try again later because their customer service queue was in excess of 2-3 hours wait time. All times I requested an update and then a refund for lack of services rendered to only be met with an automated response every single time. This is beyond ridiculous and extremely unprofessional and I highly advise anyone considering purchasing a domain name to avoid GoDaddy at all costs to avoid a similar situation.

  

  Business Response

  Date: 07/31/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On July 7, 2023, our customer purchased the domain name in question via the GoDaddy Auctions website. GoDaddy Auctions is a service that facilitates the buying and selling of currently registered domain names.
  On July 15 and 20, 2023, our customer contacted our ************* team to inquire about the status of the domain.
  
  On July 31, 2023, our auction Team determined the domain seller could not complete the transaction. An email was sent to our customer informing them the domain was no longer available and the transaction was refunded.  
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  
  While we empathize with our customer's frustration, ********************** is not the domain name's registrant, and has no control over its availability. 
  
  Furthermore, when customers agree to participate in GoDaddy Auctions, they acknowledge and accept GoDaddy's Auctions Membership Agreement. This agreement can be found in this link: ***************************************************/auctions-membership-agreement
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,

  
  *************************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a go daddy I have called three times this month and they have continued to mess with my payment and charge different cards with different amounts. My website isnt working and I was not the phone for over 39 minutes and got hung up on by the representative who did nothing to answer if help my calls. I am losing client money and my website this is unreal! The customer support person I spoken to today was named *******, very rude, unprofessional and not interested in truly helping sounded like she was smoking in the background. I had my email for my business linked to this and am not able to get any of my emails either. I spoke to someone on 7/24 the day before and confirmed my account was in good standing. But obviously that is a lie. Please help.I asked multiple times on each call to be transferred to an anger for help and each call I was denied that right to get proper service and support as a payment GoDaddy Pro member to boot.

  

  Business Response

  Date: 07/31/2023

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On June 20, 2023, our customer contacted our Care Staff to inquire about the upcoming renewals in their account. Our Care Staff assisted with removing the automatic renewal option from some of the unwanted items in the account and manually renewed a domain, but incorrectly advised our customer that the next renewal date in their account wouldnt be until September.

  Starting on July 2, 2023, per our customer's account preferences, ********************** attempted to automatically renew a Websites+Marketing (***)and M365 email bundle in good faith to honor agreements with our customer,however, the initial attempts were not successful. GoDaddy sent multiple notices post-expiration to our customer advising them that action was needed on their part, or they risked losing the content.

  On July 22, 2023, the content published on the *** was taken down and the email address associated with the M365 plan was removed due to non-payment.

  On July 23, 2023, GoDaddy successfully, renewed the services in question.

  Our customer contacted our Care Staff on July 24, 2023, to inquire about the renewals. Our Care Staff explained the charge and republished the *** site so it would be live again.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  Our office empathizes with our customers experience and has shared their feedback with the appropriate parties internally to improve our service levels. We successfully connected with our customer to address their concerns.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  ******
  Office of the ***** GoDaddy

• Initial Complaint

  Date:07/25/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 11, 2023?Amount ***** -?Taken money out my account without consent.?This business stole my money. They went into my bank account without my consent after cancelling the plan a year ago after speaking with the customer service. They will not refund me due to their mistake.

  

  Business Response

  Date: 07/28/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On June 11, 2021, our customer purchased a Websites + Marketing Ecommerce plan (***) for a one-year term and a domain name with Domain Ownership Protection for one year during two-separate online transactions. 
  
  On June 11, 2022, their *** plan was renewed for an additional year per their account settings, and that same day our customer contacted **********************'s Care team to cancel and request a refund for the product. 
  On June 12, 2022, the domain name in question was renewed per our customer's account setting, and an email notification of the renewal was sent to them. 
  
  On May 12, and June 6, 2023, email notifications were sent advising them of the upcoming renewal of their domain name. Subsequently, on June 12, 2023, their domain was renewed per their account settings, and an email notification was sent. 
  
  On June 25, 2023, they contacted our Care team and were advised correctly that the domain name was outside our Refund Policy. 
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  During our customer's most recent interaction with our Care team, they canceled the Domain Ownership Protection associated with their domain name while leaving the domain name active. 
  
  As a one-time courtesy, we have refunded the Domain Ownership Protection associated with the most recent renewal of their domain name. All future refunds will be processed per GoDaddy's Refund Policy, which can be found at this link: ***************************************************/refund-policy
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  *************************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:07/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never had a problem as bad as with GoDaddy. The customer service is not great and they are acting unethically. On 07-04-2023 an order was placed on my website for a doll with the payment method as being a credit card. I fulfilled the order, shipped it, and it was received by the buyer on July 10th 2023. On Saturday July 22, I was informed that the buyer disputed the purchase with their credit card company or bank. GoDaddy informed me to furnish proof of the transaction, which I did through email the same day. I was informed the money would be taken out of my account. Why? The dispute is being reviewed and now I am disputing it. So it makes no sense to take the money I earned. As of today, the money is in the process of being taken from my account in the amount of $157.99 AND I am without a doll. This person is either scamming me or used a stolen credit card, which has nothing to do with me. I was then informed that due to this chargeback, they were dropping me as a customer! I am a legitimate small business owner just trying to make a living. I called GoDaddy on July 22 and after explaining my situation, I was hung up on. Then I called back and was left on hold for 45 minutes purposely. I cannot reach anyone. I have tried emailing and I am getting ignored. So, I've been scammed by a consumer and GoDaddy! I can't use my website and I'm paid through February of ****! A more than fair resolution is for me to keep my $157.99 since I fulfilled my end and I am out a doll. I also would like GoDaddy to pay out the remainder of my subscription since I can't use my website! They will not allow me to even delete my payment information in my account. I keep tuning off auto renewal and somehow it keeps getting turned back on. This is atrocious. GoDaddy is the worst company I have ever used for anything. I would like my issue resolved, my money returned, and the remainder of my subscription amount refunded to me.

  

  Business Response

  Date: 07/31/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  Our customer set up ********************** Payments in their account, our built-in payment gateway, allowing our customers to take secure debit and credit card payments through their website or in person.
  
  On July 22, 2023, our customer was informed that a chargeback had been received against the transaction in question, which the cardholder's financial institution initiated. These types of disputes may occur if there are service, product, or unauthorized transaction-related concerns. Consequently, our customer's account was debited the disputed amount, pending resolution.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  GoDaddy's ******** Services team has been in contact with our customer. If our team is advised that the chargeback in question is decided in favor of our customer, they will be credited the disputed amount.  
  
  Additionally, our customer's website services are functioning properly, and while they cannot use GoDaddy Payments as a payment gateway, they may consider other third-party options. Furthermore, their website is ************* eligibility, per GoDaddy's Refund Policy, viewable at this link: ***************************************************/refund-policy.
  
  In addition, GoDaddy also provides its customers with complete control over their renewal preferences. They can, at any time, log into their account and modify those preferences. GoDaddy does not arbitrarily change the automatic renewal setting on our customers' behalf; account management is a customer's responsibility.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  ************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:07/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have several products with this company and the domain has not been working for several weeks resulting in a profit loss for my business and yet they continue to charge me for the service. I cannot login to my account because the number link is no longer in service. I have contacted their customer service SEVERAL TIMES and they assured me after receiving a picture of my ** the account would be unlocked in 72 hours. Now they want me to take a selfie with the ** WHICH after reading their policy in entirety no where does it state that

  

  Business Response

  Date: 07/24/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On October 11, 2022, our customer enabled Two-Step Verification ***** on their GoDaddy account to provide an additional layer of security. 2SV requires an account holder to provide a numeric code received via text message or through ****** Authenticator as part of the validation to access the account. ********************** does not arbitrarily add this service to customer accounts; customers must opt-in via their account to utilize it.?  
  GoDaddy has a process in place that allows customers to remove the 2SV from their account, which may be viewed at *********************************************************************************;
  On July 20, 2023, our customer submitted a request to cancel the 2SV on their GoDaddy account.?? Our Account Recovery team responded to our customer requesting additional documentation from them.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  On July 24, 2023, the 2SV was removed from our customers account and they should now be able to access their account online.   
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  ****************
  Office of the ***** GoDaddy

  Customer Answer

  Date: 07/24/2023

  GoDaddy specifically states the following under General Conduct:

  x. You agree to provide government-issued photo identification and/or government-issued business identification as required for verification of identity when requested.
  

   

  There is no part of said agreement that authorizes GoDaddy in any parts to violates its clients privacy by collecting selfies or photos of customers. I provided a multitude of authentications which included a copy of my government issued ID on July 20th and the protocol states the following week when opening a support ticket 

   

  Upload a scanned or digital color photo of your government-issued photo identification. If you are not the account holder, upload identification for both the account holder and you. Select Next.
  Wait why do you need my ID? You set up 2SV because you want to make sure your account is secure. We want to make sure of that too! We require an ID to bypass the 2SV security measure to verify youre the account owner, so we can keep your account safe from any takeover attempts. Rest assured that the information you send is protected and isnt used beyond the need to verify your account ownership. For more information about these requirements, please see our Terms of Service.

  I also authenticated the account by providing the 6 digit code sent via my email to customer support several times along with my customer ID.

  Them requesting a copy of a selfie, was a violation of the terms of agreement, discriminatory of me exercising my rights of privacy and frankly speaking blackmail and an all out power move resulting in my work email being out of commission for several days. At this time I do expect proper relief for all days I didnt have access to the products I paid for you have defrauded me by charging me for products and not providing service as well as the countless other violations of privacy not only within our agreement but on a federal level as well.

  

  Business Response

  Date: 07/27/2023

  Thank you for the opportunity to address our customer's additional concerns.
  
  We stand by our previous response. GoDaddy takes account security very seriously. While we empathize with our customer's frustrations, ********************** has a vetted process to remove Two-Factor Authentication (2SV) while protecting customer accounts.
  
  On July 24, 2023, the 2SV was removed from our customer's account, and they were able to access their account online.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  ****
  Office of the *** GoDaddy