I ordered a custom Stanley water bottle and I received a custom dollar store plastic water bottle. They acknowledged their wrong doing. Offered me a coupon. I said no. They then offered me 50% refund. I said no. They offered me 80% and I accepted that offer back in January. However since then they keep saying the refund portal is down and that as soon as it’s open and working I will receive my money. I email them often and keep receiving the same email saying the refund portal is down. We are going on 5 months now. When I ask them a clarifying question, I either receive no response or a bot saying thank you for your email.

Credit recovery solutions called me and left a voice message to contact them in reference to an unpaid balance that they had been trying to reach me about her name was Karen Miller. When I called back I spoke to a guy by the name of Stanley Rivers who info me that I had an outstanding debt of 1,200.00 with some cash advance company named National cash advance and I would be receiving a summon in the mail to appear in court and it would cost me 4,700. They had a lot of my personal information which was very frightening. I told them I didn’t and then ask for their address and the address of so call cash advance company and told them that I need it in order to file a police report for identity theft. They didn’t want to give me any information and told me it was too late and they would see me in court. So I was not able to get the address of either company or phone number. I have never received any type of letters or calls about this supposedly debit prior to today encounter. Please be careful of these people.

Dear Megan W, I hope you’re doing well. We are reaching out regarding a critical trademark concern. Another company has contacted us to file a trademark application for ****** ***. However, our research confirms that they are a relatively new business, while you have a well-documented history of using this name. As part of our policy, we are offering you the first right to secure this trademark before moving forward with the other party’s application. Your Next Steps: Secure your trademark: We can immediately submit your application, ensuring your exclusive rights to the name. Decline to file: The USPTO grants trademarks on a first-come, first-served basis, meaning we will process the other party’s application, which could legally prevent you from using the name. If the other party secures the trademark, they will have exclusive rights to the name, which means you would no longer be able to use it freely. Under the Lanham Act, this could lead to potential trademark infringement claims, and you could face legal penalties, including damages, injunctions, and even a lawsuit for continuing to use the name after it has been registered by another entity. Additionally, the other party could demand that you cease and desist from using the name, causing significant disruption to your business operations. To prevent legal risks and protect your brand, we advise taking immediate action. The USPTO does not allow applications to be held indefinitely, so please confirm as soon as possible. For any inquiries or to proceed, please reply to this email or call (818) 262-2803. Looking forward to your prompt response.

This was the email sent multiple times to which I never replied: This is your final opportunity to secure your rights to the name "Zur Institute" before another party proceeds with their trademark filing. They have only used this name for a few months, while you have built a strong brand identity over time. Given your legitimate and extensive use, we are offering you first priority to file for the trademark. However, we must receive your confirmation within the next 24 hours due to USPTO’s first-come, first-served policy. Your Choices: Take Action Now – We will immediately file the trademark to secure your legal ownership and prevent future disputes. Ignore This Notice – We will proceed with the other party’s filing, and you may lose all rights to the name. If you do not act, the other party will have full legal authority over the name, and you may be subject to serious legal repercussions. Under the Lanham Act, this includes trademark infringement claims, financial liabilities, and lawsuits, potentially forcing you to cease operations under this name. To protect your brand, please respond immediately or call us at (818) 262-2803. Failure to act may result in legal consequences beyond our control. We urge you to act without delay. Best regards,

I purchased a Stanley cup online from this retailer. After 10 days of the item not arriving I emailed them for tracking information, They replied from a spoof email account, with a link that brings you to a fake mail tracking website. At this point I googled the company and noticed many others had complained about them and others reported the company tried to take large amounts of money from their accounts. The address listed on their website belongs to a Walmart in Texas (to which they have no affiliation), additionally the tracking info they sent (even if it was legitimate) indicated the product was being mailed directly from China.

I ordered my niece a personalized Stitch themed "Stanley" cup for her birthday. I received the item and it was a fake product!

Dear Name. I hope this email finds you well. We are reaching out regarding an urgent trademark matter concerning {{Company Name}}. Another party has approached us to file for the trademark of this name. However, after thorough research, we discovered that they are a new startup and have only used the name for a few months. In contrast, our research shows that you have a long-standing usage of this name, making your claim significantly stronger. As per our policy, we are giving you the first right to file for the trademark before proceeding with the other party. Your Options: Proceed with filing: We can immediately submit the trademark application, ensuring your exclusive rights to the name. Decline to proceed: The USPTO follows a first-come, first-served system, which means we will move forward with the other party’s application, potentially leading to serious legal consequences for your business. If the other party secures the trademark, they will have exclusive rights to the name, which means you would no longer be able to use it freely. Under the Lanham Act, this could lead to potential trademark infringement claims, and you could face legal penalties, including damages, injunctions, and even a lawsuit for continuing to use the name after it has been registered by another entity. Additionally, the other party could demand that you cease and desist from using the name, causing significant disruption to your business operations. To avoid these risks, we strongly advise you to act swiftly. USPTO does not allow indefinite holds, so if you wish to proceed, please confirm at your earliest convenience. For any questions or to proceed, please reply to this email or call our front desk at (818) 262-2803. We appreciate your immediate attention and look forward to your response. Stanley Gibson Trade mark Attorney 818-262-2803 stanley@yourmarksfilers.com

Stormmerch advertise a Hello Kitty Stanley cup that once arrived was counterfit and upon emailing them for a return and full refund with photos of the cup and full description how how it was counterfeit, they communicated the response below: We understand that there may have been a misunderstanding about the nature of our products. Currently our products are Print-on-Demand items. These are personalized products, allowing you to unleash your creativity and express your unique style. Whether it's printing your own image, adding your name or choosing your favorite design, our products are all about self-expression. Our goal is to provide you with products that allow you to express your individuality and individuality. Our confidence in the quality and uniqueness of our products stems from the unremitting efforts of our design team. They constantly strive to create products that go beyond the ordinary, ensuring that each product has exceptional value to the recipient. Whether it is a gift or a personal purchase, we believe that our products carry a deeper meaning that goes beyond what is available on the market. ?Once again, we regret any confusion that may arise and appreciate your feedback.

I thought it was a Stanley cup discounted website that I fell for. It was an email address there I sent an email and it came back as unknown. There was no phone number or no country of origin.

I purchased a tumbler from a store on Etsy that was a design from a book series I had just read. When I got the tumbler in the mail the design looked exactly like the picture. However, the Stanley logo was imprinted on the cup. The cup was a cheap version of a 40oz Stanley cup. The handle was loose and the lid was cracked slightly. I wrote a review on the shop page regarding my experience and it opened up a conversation with the owner asking me to change my review. A few days later, I was washing the cup by hand and the print started coming off. I immediately emailed them asking for a refund. They wrote back basically blackmailing me saying if I change my review or edit it, they would give me a partial refund. The back and forth continued until they agreed to refund me but I never received the refund.