Description

When google searching Stanley Steamer Slainless steamer came up and it looked like Stanley Steamer. My 90 year old mother called their toll free number and made an appointment for carpet cleaning. When they showed up they talked her into cleaning a couch and chair as well. They charged her $3000 to clean. When they left she called me to say that they knocked out power to outlets in the house. We went to fix it for her and found the carpet was soaked. A caregiver let us know what they charged her. She did not have a receipt and she said they just had her sign something. I reached out to Stanley Steamer and they told me it was not them that came out and told me about the other companies website coming up when you do a google search. I called Stainless Steamer and they would not refund the money. They said they did a deep clean. They referred me to their complaint department which is a google phone number. 1-828-222-0569. This is a clear case of elder abuse. I left a message demanding a refund and I emailed them as well. We will dispute the charge on the credit card and reach out to. The authorities to report this.