Description

Exaluna.shop (https://exaluna.shop/) has misleading advertisement on their webpage. I purchased 2 (two) Stanley cups - Snoopy Peanuts 40oz tumblers - with a total value of $75.12 usd as they advertise in their page with many fake pictures and fake customer reviews stating they are authentic and guaranteeing no knock-offs. They deceive customers advertising their products as genuine and authentic indicating they are not cheap knock-offs and once the products are received these are clearly knock-offs. Pictures in their page are totally different than what I received, they do not look nothing alike than the real product. Also they state they are offering fair prices when this is not the case as they are charging the value of a genuine product when they are deceiving with fake products. They claim Fast Shipping and they do not comply either I believe this is false information as well so that you can't claim their "30 day return policy" , I placed the order on May 03, 2025 and was delivered until May 27, 2025. Lastly they claim quality products guaranteed but the Stanley cups have the logo smudged and drawing smeared with poor quality printing and black thick ink, they are clearly Stanley cup knock-offs, they are NOT genuine Stanley cups as they guarantee in there page. Very disappointed and feeling very conned. Have sent email to the store and their first response was they would refund with a 15% of the purchase ($11.27 usd) which is not acceptable I am very unsatisfied with the product and will not be using as it truly looks fake. I have responded to them requesting full refund and that I can return their product but I am not receiving answers from them. Exaluna. did not provide a valid telephone number.