Description

I ordered a custom Stanley water bottle and I received a custom dollar store plastic water bottle. They acknowledged their wrong doing. Offered me a coupon. I said no. They then offered me 50% refund. I said no. They offered me 80% and I accepted that offer back in January. However since then they keep saying the refund portal is down and that as soon as it’s open and working I will receive my money. I email them often and keep receiving the same email saying the refund portal is down. We are going on 5 months now. When I ask them a clarifying question, I either receive no response or a bot saying thank you for your email.