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BBB Scam Tracker

Look Up an Existing Scam

You can search the scamtracker database using one or many options available under the "Look up Scam By" section.

Search Results (45187)

Online Purchase - Online Retailer Scam - Fake Tracking Information

I bought a pregnancy pillow from the Beno Maternity website in August 2025. They had a functioning website and instagram page at the time. I received confirmation with links to shipping details. I was tracking my package and noticed it said delivered but I didn't receive anything. I reached out to customer service and we had a back and forth a few times. They told me to wait because the shipping company was having some issues. I followed up to the email chain, only to receive a bounce back message saying email no longer exists. The website was taken down and all the links in the emails sent from them no longer work.

Dollars Lost: $54.78

Unknown Location

Date Reported: September 24, 2025

Business Name Used: Beno Maternity


Online Purchase - Online Retailer Scam

I ordered a cell phone case from Mous. Mous claims that they accept returns for a full refund. I kept my tracking information to make sure that they received my return. The return was clearly marked as delivered. It even says that they picked it up from the post office themselves. Mous claims that despite the tracking information, they have not received the item that I returned. According to them, I need to sort this out with the post office and figure out why the post office lied about the delivery. Mous is refusing to refund the item even though it is currently in their possession and returned in the exact condition as it was received. A quick Google search reveals that Mous pulls this same scam on other customers who return for refund. It's apparently always the same story, they did not receive the item, somehow the post office mishandled it even though it says delivered, and they will not issue a refund.

Dollars Lost: $120

Unknown Location

Date Reported: September 24, 2025

Business Name Used: Mous


Online Purchase - Brushing

I received a package via USPS from the reported business for an item I did not order. It was a T Shirt with a cat face. Tracking number 9200 1903 8160 0203 8724 14. No packing slip. No order information. Delivered to my home address. My name and address is correct but I did not order this merchandise. I understand that this is a scam that many people have been experiencing. I still have the shipping package and the merchandise. What do I do with this? How do I prevent this from happening again?

Dollars Lost: $0.0

Chino, CA- 91710

Date Reported: September 24, 2025

Business Name Used: Keathers Fottye


Employment - Medicus Healthcare Solutions-imposter

I was approached about a remote position working for Medicus Healthcare Solutions. It was everything I had been looking for from the hours to the pay to the benefits included in the job description. The interview was performed by a Lexi Denver -senior talent acquisition partner (who is listed on the actual company’s website). The interview was 100% virtual (through zoom) and I was offered the job officially the next day after the interview. They sent me a w4, I9, and official offer letter to my email within minutes, requesting I fill it out ASAP with a photo ID and selfie for my company badge. They sent a “startup” check via FedEx overnight shipping in the amount of $3690. The check came from Farmers Bank & Trust with an address of 617 North Harvey Street, Hope, AR 71801. The package itself came from 86 Chestnut St, Ste 1, New Haven, Connecticut 06511. With the check came two pieces of paper detailing what to do with the check and how to go about getting work supplies with the money. I had a weird feeling throughout this process and called the company before I ever took the check to my bank. Medicus Healthcare Solutions informed me that they do not have any remote positions & that they are dealing with scams like these. I sent all information to their IT team.

Dollars Lost: $0.0

Hamden, CT- 06511

Date Reported: September 24, 2025

Business Name Used: Medicus Healthcare Solutions


Online Purchase - Fake Online Auto Parts Store Scam

Purchase a new engine for my 2006 Mercedes sprinter. It was suppose to be delivered to my mechanic within a week but it never arrived. Then we get a call from customer service saying driver got sick and delivery delayed. But still no delivery of the engine after another week and then when try to call them. There is no answer, so could not reach anyone at the business, but I was charged on my credit card and stuck with payment due to bank for merchandise I didn't receive.

Dollars Lost: $7421

Riverton, WY- 82501

Date Reported: September 24, 2025

Business Name Used: PowerGear Auto Parts


Online Purchase

I waited on my item for two months constantly contacting them. They gave me false tracking numbers stated my item was delivered to Washington never my address. I have survallance cameras so I would see if it was delivered and I also have mail delivery tracking for my postal couriers. Nothing was showed on their end as well. I reached back out to them and they said they would resend my item again the same thing and problem never resolved.

Dollars Lost: $20.98

Unknown Location

Date Reported: September 24, 2025

Business Name Used: Wardrobezy


Online Purchase - Used Vehicle Sales

I found a suspicious website called vansautosalesllc.com claiming to be “Van’s Auto Sales, LLC” in Fort Smith, Arkansas. The site advertises a 1990 Volkswagen Vanagon Westfalia in excellent rebuilt condition for only $6,900, which is far below normal market value. The website promises nationwide delivery, free return shipping within 10 days, and a 6-month bumper-to-bumper warranty — all unrealistic offers for an older vehicle. Their purchase process requires buyers to sign an agreement and send a bank wire within 24 hours, which is a common hallmark of online auto scams. Red flags include: Domain vansautosalesllc.com was registered only in September 2025 (brand new). They are using the name and license details of a real business in Arkansas, but it is unclear if the real dealer is connected. The VIN listed (WV2ZB0259LG118541) may have been copied from another legitimate listing. The site uses a professional layout and fake “Carfax” references but no verifiable links. Based on these factors, I believe this website is impersonating a legitimate business and attempting to trick consumers into wiring money for vehicles that do not exist.

Dollars Lost: $0.0

Fort Smith, AR- 72904

Date Reported: September 24, 2025

Business Name Used: Van's Auto Sales LLC


Online Purchase - Online Retailer Scam

I placed an order for a pair of jeans on their website at shopnavalicom.. I then received an email confirmation that the order was placed several days later. I received an email that the item was shipped and then I got an email that the package was lost and they could not replace it and then the next day I got an email that the item was delivered. The item was never delivered and I never received a refund. I attempted reaching out to them three times by email with no response. They do not have a customer service phone number.

Dollars Lost: $19.99

Unknown Location

Date Reported: September 24, 2025

Business Name Used: Navali


Online Purchase - Matilda & Milo Jewelry

I saw a Facebook ad about a closing sale for a jewelry store, selling their inventory of handmade jewelry at a deep discount. I ordered a ring and a pair of earrings. My CC was charged for the jewelry and the shipment never came. The tracking info said USPS was holding the package due to unpaid postage and if this postage wasn't paid, USPS would keep the package.

Dollars Lost: $55.17

Unknown Location

Date Reported: September 24, 2025

Business Name Used: Matilda Milo Jewelry


Phishing - Process Server IMPOSTER

Documents regarding your file are being prepared to be sent out. You will need to be available to sign for the delivery. The issuing agent will dispatch confirmation. If they are unable to reach you at home, they will attempt to reach you at your verified place of employment. In order to stop further action from being taken, you will need to contact the issuing agent immediately at 951-934-0236. This call has been logged and recorded as proof of efforts being made to notify you.

Dollars Lost: $0.0

Unknown Location

Date Reported: September 24, 2025

Business Name Used: Process Server IMPOSTER


Retail Business - Flowers by Nora

This business states that it is a "Local" family owned florist in Williamsburg, VA , however when I placed an order, I specifically asked "is this Nora's in Williamsburg, VA?" I was told "yes". However, the phone number was an 844 (national 800) number. I placed an order for an arrangement of flowers to be sent to my Wife on our anniversary. I placed the order, paid for it, but before the "Clerk" (Cleo) hung up they tried to add an $18,95 "Service Charge" in spite of the fact that they said "Free Delivery" on their website . I protested, and was told "Well that is our policy". In Virginia the price quoted must include any fees or charges. I cancelled the order when the merchant ( A national website called Ruth's Roses apparently in Fort Lauderdale, Florida) refused to delete the bogus "Service Charge". When I searched your (BBB) website it turns out that this business has literally hundreds of complaints...

Dollars Lost: $0.0

Llano, NM- 87543

Date Reported: September 24, 2025

Business Name Used: Flowers by Nora


Travel/Vacation/Timeshare - Oracle Management - imposter

About 2 years ago we went to a meeting with the company. In about 4 months, we were transferred to another business. They told us to not pay our time share and they would be in touch with us. They called us yesterday and went through a litany of contracts and the cheapest was $20,000.00. They said if we didn't have all the money, they would hold it. We called FedEx to cancel delivery of the check and called our bank to put a stop payment on the check. They haven't even contacted the timeshare. I wanted to report this so that others won't be scammed.

Dollars Lost: $0.0

Unknown Location

Date Reported: September 23, 2025

Business Name Used: Oracle Management - imposter


Online Purchase - Brushing

Received an unknown package in the mailbox, opened it. It is a randow glag with a picture of a guy with a crown on. So weird because my whole government name abd address or on the package

Dollars Lost: $0.0

Rancho Cucamonga, CA- 91730

Date Reported: September 23, 2025

Business Name Used: Jerry 001 Yas


Debt Collections - Debt Collections - Phishing Scam

This is Susie calling to follow up with the complaint received in our office for ***** ******** reference case number *** **** ***** documents regarding your file are being prepared to be sent out. You will need to be available to sign for the delivery. The issuing agent will dispatch confirmation, if they are unable to reach you at home, they will attempt to reach you at your verified place of employment. In order to stop further action from being taken, you will need to contact the issuing agent immediately at 951-744-1159. This call has been logged and recorded as proof of efforts being made to notify you.

Dollars Lost: $0.0

UT

Date Reported: September 23, 2025

Business Name Used: N/A


Online Purchase - Inspiring Jewel

I placed an order for a ring that was intended for a gift and was ordered withing the time frame initially provided bythe company for delivery... when i reached out after not receiving it within their time frame they told me it was lost. At this point i no longer needed it and tried to cancel it. I was told the replacement had already been shipped. I wasn't given the option of a refund and they just sent a new one without my authorization. It took an additional 4 weeks to finally receive the new one of which i attempted to refuse. When i opened the package, nothing could prepare me for the utter garbage that was enclosed and unacceptable as a gift. It was a ring that had a shrunken picture of the one i submitted glued to a fake sterling silver ring with someones fingerprint in the glue still on the ring. When i reached out to them to return it again and after MANY attempts to get a refund, they offered to ship another one. No thank you! They still have not refunded me and i'm in the process of disputing the charge for such garbage...BUYER BEWARE

Dollars Lost: $36.4

Unknown Location

Date Reported: September 23, 2025

Business Name Used: Inspiring Jewel


Online Purchase - Online Retailer Scam

I purchased lipstick on line that promised to be delivered in a week It’s been 7 weeks, NO delivery Have been emailing company for 7 weeks and got automated response NEVER buy HONEYNOIR SCAM

Dollars Lost: $50

NY

Date Reported: September 23, 2025

Business Name Used: HoneyNoir


Other

They said i was hired for a job as a package inpector and that i would make roughly around 5400 a month that they needed a picture of my driver's license and i sent it and a photo of myself..

Dollars Lost: $0.0

Unknown Location

Date Reported: September 23, 2025

Business Name Used: Echoport couriers


Online Purchase

this is my first interaction with them. I searched the internet for delivery at the time of night and they came up. I called and asked if they were open which they said yes and I could place an order but since it was after their hours I would have to pay first as that is their order of business. I called them back and they sent me a link to place the order in which I did then I called back and confirmed the order placed they then sent me a text with the zelle information it was to a Leiann Scheiber. they said once they got it they would deliver within 25 mins I called back to confirm the delivery and they stopped answering my calls to now I'm blocked and cannot send any messages or anything. they currently are operating 3 websites from what I can see. leafidispensary.com, leafiidispensary.com and greenrootdispensary.com

Dollars Lost: $47

Unknown Location

Date Reported: September 23, 2025

Business Name Used: leafidispensary.com


Employment - EchoPort Couriers

Welcome to EchoPort Couriers! We're thrilled to have you join our team, and we are confident that your energy and expertise will make a significant impact on our projects. As you begin your journey with us, there will be much to learn, and we understand that the training and new processes might seem overwhelming at first. Your personal manager will soon reach out with instructions on how to access your admin panel. This information will be sent to you via email, so please monitor your inbox and spam folder for this important message. It's crucial to keep an eye on your emails going forward. You should receive your first package within the next 3-7 business days. As one of the top-rated companies in the EU, we value responsiveness. Please ensure that you answer phone calls during office hours and check your email regularly. By staying proactive, you'll set yourself up for success here and in your career. I am personally committed to supporting your professional growth, and I hope this will be a key part of our ongoing conversations. Our company is dedicated to creating a meaningful employee experience, with a focus on connection, appreciation, and impact. If you ever feel these values are lacking, or if there's something to celebrate, my door is always open. Congratulations once again, and welcome aboard! Best regards, HR Department EchoPort Couriers 10401 Montgomery Parkway Loop NE Unit 19A, Albuquerque, NM 87111 (888) 984-9627 Office hours: Mon-Fri 09:00AM-06:00PM EST Sat-Sun Closed

Dollars Lost: $0.0

Unknown Location

Date Reported: September 23, 2025

Business Name Used: EchoPort Couriers


Online Purchase

Do not order items from this company! Ordered a shirt that never arrived. When I contacted Customer Service, I was told the item was delivered. After several emails, they sent pictures of my supposed delivery, which was not my home. I asked for a refund since the event I ordered the item for was long passed (and I had to buy something else). They said since it was delivered that they could not refund me.

Dollars Lost: $45

Unknown Location

Date Reported: September 23, 2025

Business Name Used: Milanolegacy


Online Purchase - Zyllawear

Ordered goods on line. Received email that package was delivered. No package received

Dollars Lost: $86

Unknown Location

Date Reported: September 23, 2025

Business Name Used: Zyllawear


Phishing - Phishing

received a call from the 630 number, calling to follow up a complaint with a reference case number. Voice switched to a southern women about documents regarding the file are being sent out and they need to be signed for delivery. If they can't contact you at home they will contact place of employment. in order to stop action being taken you must call 951-744-1159. This call has been logged and recorded as proof of efforts to notify you.

Dollars Lost: $0.0

Unknown Location

Date Reported: September 23, 2025

Business Name Used: N/A


Online Purchase - Online Purchase

I ordered 4 mystery anime boxes off of the website. On july 10,2025 , they have yet to send the package out. Keep coming up with excuses for why they havent sent it. And the customer service email doesn't work, so i tried contacting them on Instagram still no reply.

Dollars Lost: $40

Birmingham, AL- 35235

Date Reported: September 23, 2025

Business Name Used: Demons basement


Phishing - Walmart Imposter

Got a call from a woman who claimed to work with Walmart. She said someone had tried to use my Walmart account information to purchase a PS5 and other electronics worth over $1,000. She kept repeating that this was very serious and that this person tried three seperate times, in different states, to use my account information to make the purchase. She asked for my cell phone number, which I did give her. She then told me I had to speak with a police office for a different problem.  Apparently, someone had tried to get a package through customs using my name. The package had drugs, money, and multiple fake IDs in it. I hung up before she could say anything else. 

Dollars Lost: $0.0

Unknown Location

Date Reported: September 23, 2025

Business Name Used: N/A


Online Purchase - Opulineza

Believed I was purchasing from Moco Boutique based off Facebook advertisement, but when I received the order and shipping confirmation the Opulineza was at the top of the email. When I checked my credit card bill the merchant name is Kwear Admiteer. The tracking number showed it was coming from China, despite Moco being an Ohio boutique. Then the tracking said the package was delivered on Sunday, but it was not. When I reached out they said to check with neighbors, but there doesn’t seem to be a package and they couldn’t/wouldn’t tell me who the carrier is.

Dollars Lost: $75.09

Unknown Location

Date Reported: September 23, 2025

Business Name Used: Opulineza


Online Purchase - A&O Landscape LLC

I responded to a Facebook Marketplace add for firewood. I contacted the seller and agreed to have two cords of wood delivered to my home address. Upon delivery, the wood was dumped from a truck into a pile in my driveway. I questioned the full amount of wood was there, but was assured that it was two cords. I paid cash for the wood. After I stacked the wood, I discovered only one cord was delivered. I contacted the seller via Facebook messenger to ask for delivery of the rest of the wood, or for a refund for the difference. The seller did not respond, instead blocking me on Facebook. I sent the seller an email requesting a refund. The seller did not respond. I then sent the seller a text. He told me to stop contacting him. I then found out that he had done the same thing to several other people. He is fraudulently using Facebook marketplace to scam hard-working people out of their money.

Dollars Lost: $390

Ridgeway, CT- 06905

Date Reported: September 23, 2025

Business Name Used: AO Landscape LLC


Employment - Employment

I received a text from a number explaining they were reaching out for a job I applied for asking if I were still interested. They asked me to meet them at a location, but it was in a hotel parking lot. Then they placed fake decals on my car representing a delivery business. They sent an adobe link resembling a new hire packet that most companies provide, but I have yet to be interviewed or even a drug screen. The person that supplied the safety bag wanted me to meet someone at the same location but the next day. The adobe link requesting my personal info on it but I have alerts on my social so they won’t be able to use anything. They also requested a printout of my car insurance, but everything seemed very off. I googled the company and could not find anything nor were they on the better business bureau. I ignored them that they were a scam and told them I reported them to the BBB. They requested their safety bag… I told them I left it at the police station. Also the letter head info didn’t match what was on the other sheets of letter headed paperwork. Plus the address was none existent that was on the letter head.

Dollars Lost: $0.0

Jackson, MS

Date Reported: September 23, 2025

Business Name Used: Dream Season LLC


Online Purchase - Online Purchase

I ordered clothes for myself and clothes for my twin grandbabies, and neither package has been delivered. It was supposed to come from China. It was supposed to be JCPenney‘s warehouse and Baby gap warehouse and all sudden that’s coming from China and never has reached my home.

Dollars Lost: $32.12

Unknown Location

Date Reported: September 23, 2025

Business Name Used: Stepbud


Phishing

There was an ad for Lane Bryant going out of business/ closing some stores. I ordered, they contacted me by email giving me an order number 250817055844578. Then a second email giving me the tracking #LCWL20664388YQ. When I would check on my package it kept saying be patient it's in transit, so I waited. Only to be told that it was delivered to the address on 9/17/2025. Which was incorrect because I am the addressee* I did not receive it. **NOTE (there was no phone number given, so I made up one in order to move on with the report).

Dollars Lost: $62.21

Unknown Location

Date Reported: September 23, 2025

Business Name Used: Lane Bryant Imposter Facebook Seller


Online Purchase

Shopped Graysonandporter.com and purchased 3 dresses. Items were represented as shipping from New York. Package was delayed multiple times (to allow shipment of low quality items from China to arrive). Easy returns promised but its anything but. There is no response from the email address given. The first email I sent said it was rejected due to virus (from me...) The return policy from their website: Return Policy Returns Can I return my order? Yes, you can return your order within 30 days of receipt if you are not satisfied with your purchase. However, the following conditions must be met: The item must be returned in its original condition, including all components, accessories, and packaging. The product must show only normal handling; damage due to improper use is not eligible for return. Hygiene-sensitive products must be thoroughly cleaned before being returned. If the item is defective upon arrival, it must be reported immediately. The customer is responsible for all return shipping costs. We reserve the right to reject returns if items appear to be used, damaged, or do not meet our return conditions. How to Return Your Order If your order meets the return conditions, please follow these steps: Send an email to: [email protected] Include the following details: Order number Reason for return Once we receive your request, we will provide you with the correct return address. Do not send returns to the sender's address. Returns must be sent to the address provided by our team. Right of Withdrawal (Cancellation Policy) If you are a consumer (i.e., a private individual making a purchase for non-commercial purposes), you have the right to withdraw from the contract under the following conditions: Cancellation Period You may cancel your order within 24 hours from the moment you received the receipt. Important: As we operate an automated fulfillment system, orders are processed immediately after placement. This means you cannot cancel after 24 hours of placing the order. How to Cancel Your Order To exercise your right of withdrawal, please send a clear written statement (via email) to Grayson & Porter indicating your decision to cancel the order. The cancellation is valid when the notification is received by us within 24 hours. Refunds Orders are first checked by the department store, if the items are approved it can take up to 14 working days for the refund. Refunds will be issued using the original payment method, unless otherwise agreed. All returns must be sent to our central warehouse in Asia. Return costs are the customer's responsibility. For any further questions, please contact our customer service team at [email protected]

Dollars Lost: $119.98

Unknown Location

Date Reported: September 23, 2025

Business Name Used: Grayson and Porter


Phishing

Received a call from Grace on my cell phone, home phone, and she also called my sisters phone stating that i have a legal document that is in their office for delivery that they are attempting to deliver and to call them to confirm a place, date, and time when they can deliver the documents.

Dollars Lost: $0.0

Unknown Location

Date Reported: September 23, 2025

Business Name Used: N/A


Online Purchase - Online Purchase

I ordered a dog toy on Sept. 4th. As of tomorrow that will be 19 days. So I look on their website and under tracking it said it was delivered to my mailbox by USPS on Sept. 21st. Now we know they do not deliver on Sunday. I checked with my informed delivery and nothing has been delivered an d they also said the tracking number they gave, is not in their system. So, they could have said it was delivered and maybe stolen, but there is the no Sunday mail delivery and I sent them the informed delivery message I received. So. Listen to Jo Anne and me when we tell you, they are a scam!! Don't buy from them!!! And they must do the input on the tracking.. Informed Delivery 4211 PARK LAWN DR, DES MOINES, IA 50321-1822 3Mailpieces 0Packages Yesterday (0) Sunday (0) Saturday (0) Friday (1) Thursday (2) Wednesday (0) My Account number was HL120370 Tracking number was SDH0074669556

Dollars Lost: $16.5

Unknown Location

Date Reported: September 23, 2025

Business Name Used: Happy-Luna


Online Purchase

They have pictures of the product you inquire to buy and once you send money they act as though he goes to the shipping place and once there he needs 100 dollars for it to be shipped. I only had cashapp so he had me send it to another number and say they didn’t get it but once he said he got to there home he said they had to spent it due to having to rush there son to the hospital and he sent a picture of a child in a hospital bed. Told me he would send an air conditioner blower with a front differential with the blower if I send &100 more. He then gives me a tracking number. I don’t know what app he uses but you use the tracking number and it makes it look as though you package is moving across country and all of a sudden there is a hold and you need to send $200 because your package is on hold and will go no further until they receive the $200. Then it moves on and stops in another state and says there is another hold and you need to send $400 for a permit and I said no because now I know this is a scam. He attempts to continually bribe you to send money and I continuously said no and then he said they returned it and ask do I have someone in Wisconsin that could pick it up. He refused to refund me my money and continued to ask for more. Because he ask me for $150 because now he’s gonna use FedX. I continue to ask him to use his money to pay for it and get the money back from his friend and he continually has excuses. He will say once he makes another sell he will send my money.

Dollars Lost: $680

Green Bay, WI- 54305

Date Reported: September 23, 2025

Business Name Used: Hummer H1 H2H3 parts and accessories


Online Purchase - Fake Online Auto Parts Store Scam

August 20 2025: We landed on Power Gear Auto Parts’ website whilst searching for a Toyota Highlander 2013 hood Once purchase was confirmed delivery was promised to be done in 3 weeks (Sept 3rd), with frequent communication on shipment progress in between. Come delivery date, with no communication whatsoever from their end, we were asked to expect the delivery on Sept 18th…..then the 20th. Thus, we called them on the 20th Sept 2025 to which they came up with a story about their delivery truck getting in an accident resulting in damage to our ordered part. To this delay, they made a promise to reimburse us a $100 mail check and delivery of the item in another 2 weeks. I was not having it, I have seen this too many times. Red flags: - Their website went down 2 weeks after making the purchase - On inquiry on the website issue, they responded that their system was having issues yet the domain is set to be active until 2026 - No details of estimated delivery period on invoice - No tracking number provided - No communication from the merchant after purchase whatsoever. We the customers had to make contact to get status updates. Therefore, I vehemently pointed out these issues to the merchant, requested a refund and made it known to them that I would be immediately reporting them to relevant fraud authorities. Needless to say, we got the refund in under 30 minutes after a heated exchange. Ps: We are yet to get an email from the merchant notifying us on order cancellation and processed refund, as promised!

Dollars Lost: $310.2

Riverton, WY

Date Reported: September 23, 2025

Business Name Used: Power Gear Auto Parts


Online Purchase

Mous (New Kings Court Tollgate, Chandler's Ford, Eastleigh, Hampshire, United Kingdom, SO53 3LG) advertises “US Express Shipping” on its website for an additional charge of $12.95+tax. I selected and paid for this option. When my order shipped, the tracking information and the physical package label both showed USPS Ground Advantage. USPS itself defines Ground Advantage as a standard ground service, not an express option. I contacted Mous customer service. Their representative, Jennifer, confirmed in writing: “Although the label shows USPS Ground Advantage, I want to reassure you that the service used was indeed an express option… In cases where delivery does not meet the express timeframe, we absolutely do issue refunds… In your situation, as the parcel arrived within the express window, a refund wouldn’t normally apply.” This statement makes clear that Mous: 1. Advertises and charges customers for express shipping. 2. Fulfills with a cheaper ground service so long as the package arrives within their chosen timeframe. 3. Refuses refunds unless their own internal timeframe is missed, regardless of the fact that no actual express service was provided. 4. If I had not paid for express shipping I would have received the item in the same time. This is misleading and unfair to consumers. I paid for an express service but did not receive one. My package still arrived after my new phone, the exact situation I was trying to avoid by paying extra.

Dollars Lost: $14.21

Unknown Location

Date Reported: September 23, 2025

Business Name Used: Mous Products Ltd


Online Purchase - Brushing

Appears to be a brushing scam - I received a small package in the mail that I did not order

Dollars Lost: $0.0

Rancho Cucamonga, CA- 91730

Date Reported: September 23, 2025

Business Name Used: jerry yasfbara


Online Purchase

I purchased two pairs of prescription glasses and one glasses accessory on lensmartonline.com on August 12. Upon receiving notice that my order was on the way via USPS, I saw the tracking number did not exist on the USPS website. This raised red flags in me so I looked at the LENSMART website more closely. I noticed their customer service hours were strange, so it raised more alarms. I did some digging online and saw that it is verylikely they are a scam. Over three weeks had passed and the LENSMART website claimed my glasses were still "in transit" so on September 5, I opened up a credit card dispute for the charge. I have attempted to go back and forth with "customer service" via email to get a refund and they are refusing. They claim that the order was then "returned to sender" citing issue with my delivery address and therefore they cannot give me a full refund. However, on my receipt my full address is written clearly and I have never had issues with deliveries to my address. Plus, if I never received my order, why wouldn't I get a full refund? That makes no sense. I also reiterated to them that the tracking number they sent me was invalid. They claim they cannot give me a full refund for my order unless I remove the credit card dispute I opened against them and send them a photo of a receipt of an order from a different company with the package being successfully delivered. Once I threatened to file a complaint with the IC3, FTC, and BBB did they say they would give me a full refund if I closed the credit card dispute. I called my bank and they advised me not to close the dispute, so I have not. I still have not received a refund from LENSMART, so I am doing what I said I would do and am filing complaints.

Dollars Lost: $82.46

Unknown Location

Date Reported: September 23, 2025

Business Name Used: LENSMART


Online Purchase - Pet Scam

Baby mini piglet for sale. Put down deposit. Got an email from transport company that they needed money for crate to ship in that was supposedly refunded at delivery. After that was completed they wanted $575 for insurance to ship.

Dollars Lost: $720

Moline, IL- 61265

Date Reported: September 23, 2025

Business Name Used: Nathalie mini pig rehoming


Online Purchase - Fake Online Auto Parts Store Scam

I as well as the gentleman whose complaint I just read over was scammed the exact same way. I purchase a manufactured engine for my 1999 Toyota Corolla that was never delivered. I was told that once my payment was made that the engine would be put into production and would take a couple of weeks to complete. I was told there would be no core charge and would have a 5 year warranty. Shipping would be covered but because I was told that they have a third party freight shipper who they deal with there was no tracking number that could be provided for the purchase. Once my engine was shipped the third party freight company would contact me to make delivery arrangements. Needless to say they did answer their phone and did make things seem to be on track. After waiting over a month I was told that the engine was sitting on the dock waiting on clearance to deliver to my home. They would not tell me where or what location this was because the gentleman I spoke with told me that David took care of all the shipping arrangements and he could only tell me that information. Well David was never able to be reached from that point forward and no returned phone call either. I left several messages requesting information about the engine and where it was or that I would be reporting the whole transaction as a fraudulent charge to my Credit card company. Now I finding that the website is no longer active and looks like they’ve closed shop and run. My credit card company is investigating and have temporarily credited me back my money. This was why I made the payment by credit card to cover myself just in case something like this would happen. I feel sorry for anybody else out there that purchased from these people with something other than a credit card. these guys are long gone now.

Dollars Lost: $2025

Riverton, WY- 82501

Date Reported: September 23, 2025

Business Name Used: Power Gear Auto Parts


Online Purchase - Product Not Received/No Refund

I ordered a titan titanium citting board that never arrived. The company claims it was delivered to an address in New York. The usps tracking number is bogus . They want me to file a lost package claim but I cant without the correct tracking mumber. They keep saying they will re send it but that is just a scam.

Dollars Lost: $79

Sheridan, WY- 82801

Date Reported: September 23, 2025

Business Name Used: Titan


Phishing

A letter sent by USPS regular delivery was sent to my address claiming to be a partner at Peter Abbott LLP, a distinguished law firm based in Canada. They started that an unclaimed “permanent life insurance policy” from one of their clients who passed way four years ago due to COVID-19 complications. This person has my family surname and a family first name but from differing sides of the my relations. They claimed she was a respected Stock Broker and retired CPA, leaving a parable on death savings account worth $10,800,020.00. They propose to give 10% of that amount to charity and the remaining 90% will be equitable shares between me and them 50% each. Peter Abbott is the Principal Solicitor. And they used other legalese verbiage to tempt them receiver (me) into initiating contract. This was dated Ottawa Sep 14, 2025. And referenced as PTALLP/5574-25

Dollars Lost: $0.0

Ottawa, ON- K1Z 0A1

Date Reported: September 23, 2025

Business Name Used: Peter Abbott LLP


Online Purchase - Trionvia Stanley Cup Order

Subject: Complaint Regarding Deceptive Online Advertising and Sales Practices Dear better business bureau I am writing to file a formal complaint against a company advertising on Snapchat. On September 15, 2025, I ordered a "Stanley glow-in-the-dark Nightmare Before Christmas cup" advertised on Snapchat for my daughter's birthday. The total cost was $39.98. Immediately after placing the order, I received an email confirming that my payment had been received. However, I have not received any subsequent updates regarding shipping information or an estimated delivery date. I have attempted to contact the seller via email on three separate occasions, but I have not received any response. During the purchase process, I provided my full name, phone number, address, and credit card information. Given the lack of communication and the absence of shipping information, I am concerned that this may be a fraudulent operation and that my personal and financial information may be at risk of being sold or misused. In addition to filing this complaint with the FTC, I am also reporting this incident to the Better Business Bureau and my bank to flag the charge as potentially fraudulent. I urge the BBB to investigate this matter thoroughly to prevent further consumers from falling victim to this company's deceptive practices. Sincerely, ******

Dollars Lost: $39.98

Unknown Location

Date Reported: September 23, 2025

Business Name Used: Fantom flask co by trionvia


Online Purchase - Online Purchase

They were posing as the store Natural Life on Instagram, I purchased the items on their site and received tracking from track678.net, the items never came even though the tracking said it had been delivered. I reached out via email and they said it had been delivered and once I confirmed that it had not been delivered, they offered to resend the package at no extra cost. Once the second package was "delivered" but I never received it I became suspicious and then did some digging online and saw that Natural Life is aware of scammers and they posted on IG warning their customers.

Dollars Lost: $43

Unknown Location

Date Reported: September 23, 2025

Business Name Used: Natural Life Impostor


Phishing - Fed Ex Imposter Fake Delivery Phishing and Identity Theft Scam

The scammer claims to be notifying me that in order for me to have my package delivered, I must provide more information. It conveys a sense of urgency, and mentions Customs (misspelled). The link provided has no mention of Fed Ex in its url, and the address is one of the common scam addresses for multiple spoofed products. Also, the body text is a full screen link that cannot copy text.

Dollars Lost: $0.0

Flower Mound, TX- 75028

Date Reported: September 23, 2025

Business Name Used: Fed Ex Imposter Fake Delivery Phishing and Identity Theft Scam


Employment - Pioneer Youth & Adult Services Imposter Job Offer

Listing was posted on indeed and then you would be asked to complete an interview form. After this there was a long time between and an offer letter was sent. The offer letter did not contain normal indicators of authenticity (like specific pay) and seemed like an outline ripped from online. They use the actual business information but list it as a remote part time administrative assistant position. They have several emails such as [email protected], [email protected], or [email protected]. they ask you to email their offer letter back and complete another form that I assume has personal info such as banking info on it because they say they will send a check to you and then help you chose a package of devices (apple or windows) to use for work.

Dollars Lost: $0.0

Salt Lake City, UT- 84107

Date Reported: September 23, 2025

Business Name Used: Pioneer Youth Adult Services Imposter


Counterfeit Product - Online Retail Scam

I saw their advertisement on Facebook and decided to order two patterns. After about two weeks, the package arrived from China. They were not the patterns I ordered. I tried to e-mail the shop, but it bounced back. I left several messages on their phone number with no response. I also sent several IM messages to their Facebook page, with no response. Do not order anything from them! The videos are cute, but they are just bait to get your money. Regarding the two patters I received, they are thin plastic templates and the instructions have been miniaturized - you cannot read them without a magnifying glass.

Dollars Lost: $38

San Jose, CA

Date Reported: September 23, 2025

Business Name Used: McCain Tailor Shop


Employment - employment

They reached out to me with a job offer. It definitely makes no sense, as multiple people from multiple companies have been involved in emailing me for the same position. They give little to no information about the job, company, or themselves.

Dollars Lost: $0.0

San Diego, CA

Date Reported: September 23, 2025

Business Name Used: Package Speedway LLC


Online Purchase - Puppy scam

I found Jennifer Freeman of Jennifer’s Adorable Maltese Puppies for adoption. She said she was located in Medford Wi. She showed me pics of 4 different puppies that were available. I chose one and she told me to send $450 in gift cards and when the puppy was delivered I would pay another $250 in cash for a total purchase price of $700. She also told me The puppy would come with papers insurance, vet checked, toys and bed. We arranged a day and time and on that day of delivery a trucking company messaged me that I could purchase the crate for $1500 or rent the crate for $500 refundable in cash upon delivery. The crate also to be paid in gift cards. I refused to pay any more money. The truck company and jennifer sent numerous messages trying to convince me to pay. I asked why I couldn’t just drive to Medford and pick up a puppy but no more were available and the puppy that was to be delivered would have to be.l quarantined for 2 to 3 days and reported that I abandoned it because it was registered to me. I have not paid any more money but still have no puppy. I told her and her deiivery that they were scammers.

Dollars Lost: $450

Medford, WI

Date Reported: September 23, 2025

Business Name Used: Jennifer’s Adorable Maltese Puppies for Adoption


Online Purchase - Luminon Nutrition

I had this pop up come up on FB. It was advertised as a pink salt trick that would help you lose weight. I thought, wow this sounds really good and the pink salt trick was going around etc. So I bought the product and spent about $400 dollars for 9 bottles....as they persuaded me that I needed to take the product that long. When the item arrived and I looked at the ingredients, there were no ingredients listed as was described in the video I watched. I sent an email to the address that was included that was inside the box. I received a reply asking me to settle for 25% of total paid....I said no. They offered me 50%, I again said NO.....as the guarantee shows if not completely satisfied within 60 days, request a refund which would be 100% and no questions asked. I told them I would settle for 75% and they did not answer that email. To whom it may concern, (this is the initial email I sent them requesting my refund) I received my order on July the 29th 2025. It was shipped on July 25th. I begin taking the supplement or whatever you might want to call it on the 30th of July. I took it for the whole month of August and nothing really happened. When I watched the infomercial and it had Oprah Winfrey and the physician who apparently came up with this blend talked about pink salt concoction. Interesting there's no pink salt in this supplement. Matter of fact the four things they spoke about on that video don't seem to be in that supplement at all. And then I watched another infomercial that had the exact same information using Oprah Winfrey but another physician. And they named it something different. I spent quite a bit of money on nine bottles because I really needed to lose about 60 pounds and I thought I had found the answer according to the testimonials that I saw. Apparently all of that was just hype. So, I know in your customer guarantee you will refund the money within 60 days no questions asked. I also read somewhere else that you actually give a person 180 days to try it. I just want my refund back for my nine bottles. That's all I'm asking. I do not believe the supplement or the blend concoction is what the video says it is therefore I would like a refund without any questions asked. I will thank you in advance.. Here are their responses.. Thank you for reaching Barislend. People's bodies are unique. The effects of the product depend on how your body reacts to the supplement. In some cases, it takes 2-3 months before you see the product results. The best advice we can give is to continue trying the product as it will surely help you sooner. We sincerely apologize for any inconvenience this situation may have caused. We understand that you are seeking a full refund. After reviewing your concern and escalating it to our management team, we are pleased to offer you a 35% reimbursement of Order ID 37899819 and 37900221. This way, you can still benefit from the product while addressing your concern. Please let us know if you would like to proceed with this resolution. If you accept, we will initiate the refund process immediately, and the amount should be reflected on your credit card within 7-10 business days, depending on your financial institution. If you have any additional inquiries or issues, please respond to this email or reach out to us via the toll-free number provided below. My reply This is not satisfactory. I want a 100% refund. I have 8 bottles still sealed that I don't want!!! I do understand that every one's body is different. After 30 days I expected to see at least a minimal result....that didn't not happen. Besides your info video is a complete scam. As I mentioned earlier.....it's talks about the pink salt miracle....there is no such ingredient in those capsules. You are preying on obese people hoping for a breakthrough....I was one of them. I do not except your 35% offer. Their response: Thank you for reaching out to us, We acknowledge your request for a full refund and have escalated this matter to our manager. Your feedback is highly valued. As a result, I managed to arrange a 50% reimbursement for your order, totaling $93.19 (37899819) and $104.24 (37900221). This way, you can fully utilize the products and enjoy the numerous benefits they have to offer. If you choose to return the package, please be aware that you will be responsible for the shipping and handling fees. It is also essential to obtain a Return Tracking Number for our records. The processing time for your full refund is 5-10 business days after we receive the returned product. Kindly inform us if you would like to proceed with this resolution. If so, we will initiate the process immediately, and the refund should reflect on your credit card within 5-7 business days, depending on your financial institution. We eagerly await your response to proceed accordingly. If you have any additional inquiries or issues, please respond to this email or reach out to us via the toll-free number provided below.

Dollars Lost: $400

Aurora, CO

Date Reported: September 23, 2025

Business Name Used: Luminon Nutrition


Employment - ParcelCove Freight

The job listing was found on qualified job search sites like Indeed and LinkedIn. The position being advertised was Transport Quality Advisor. It was advertised as a Remote position offered everywhere in the U.S. The job description was to receive shipments at your home, open the exterior shipment packaging, take images of the manufacturers product/box, then to remove any labeling and official postage. Once the labeling the package arrived with was removed, the requirement was to print a new label, repackage the item(s), attach new label, and ship the items back out through official locations like UPS, USPS, FedEx, etc. The initial phone call from a woman named Jasmine King was an inquiry about you to ensure you suit their basic needs for the position. There were not many personal get-to-know you questions. The "onboarding" process was very quick and felt extremely rushed. The too-good-to-be-true job offer received was $4,400 monthly salary, with a $40 bonus for every package processed and $100 for "VIP" packages that required you to pick up a shipment from locations in your area. You get a 30 day probation period before you receive your first payment, then are promised the $4,400 split into a biweekly pay, after the initial 30 days. The forms of payment provided to choose from were quite odd. You're given the choice of PayPal, Direct deposit to your bank account, Bank Transfer, Paycheck in the mail, Western Union, AdvCash, MoneyGram, Bitcoin, and Credit Card. There is no phone number, only an email, for the accounting department, which is very strange. There is also no way of contacting anyone in higher positions within the company, other than the 3 supervisors you are provided with. The supervisors have emails and phone numbers. However, when calling you do not get an answer. You're required to leave a voicemail until they return your call. Names to look out for regarding supervisors are Doris, Kendall, and Maggie.

Dollars Lost: $0.0

Missoula, MT- 59802

Date Reported: September 23, 2025

Business Name Used: ParcelCove Freight


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