Description

Subject: Complaint Regarding Deceptive Online Advertising and Sales Practices Dear better business bureau I am writing to file a formal complaint against a company advertising on Snapchat. On September 15, 2025, I ordered a "Stanley glow-in-the-dark Nightmare Before Christmas cup" advertised on Snapchat for my daughter's birthday. The total cost was $39.98. Immediately after placing the order, I received an email confirming that my payment had been received. However, I have not received any subsequent updates regarding shipping information or an estimated delivery date. I have attempted to contact the seller via email on three separate occasions, but I have not received any response. During the purchase process, I provided my full name, phone number, address, and credit card information. Given the lack of communication and the absence of shipping information, I am concerned that this may be a fraudulent operation and that my personal and financial information may be at risk of being sold or misused. In addition to filing this complaint with the FTC, I am also reporting this incident to the Better Business Bureau and my bank to flag the charge as potentially fraudulent. I urge the BBB to investigate this matter thoroughly to prevent further consumers from falling victim to this company's deceptive practices. Sincerely, ******