Description

I purchased two pairs of prescription glasses and one glasses accessory on lensmartonline.com on August 12. Upon receiving notice that my order was on the way via USPS, I saw the tracking number did not exist on the USPS website. This raised red flags in me so I looked at the LENSMART website more closely. I noticed their customer service hours were strange, so it raised more alarms. I did some digging online and saw that it is verylikely they are a scam. Over three weeks had passed and the LENSMART website claimed my glasses were still "in transit" so on September 5, I opened up a credit card dispute for the charge. I have attempted to go back and forth with "customer service" via email to get a refund and they are refusing. They claim that the order was then "returned to sender" citing issue with my delivery address and therefore they cannot give me a full refund. However, on my receipt my full address is written clearly and I have never had issues with deliveries to my address. Plus, if I never received my order, why wouldn't I get a full refund? That makes no sense. I also reiterated to them that the tracking number they sent me was invalid. They claim they cannot give me a full refund for my order unless I remove the credit card dispute I opened against them and send them a photo of a receipt of an order from a different company with the package being successfully delivered. Once I threatened to file a complaint with the IC3, FTC, and BBB did they say they would give me a full refund if I closed the credit card dispute. I called my bank and they advised me not to close the dispute, so I have not. I still have not received a refund from LENSMART, so I am doing what I said I would do and am filing complaints.