Description

This business states that it is a "Local" family owned florist in Williamsburg, VA , however when I placed an order, I specifically asked "is this Nora's in Williamsburg, VA?" I was told "yes". However, the phone number was an 844 (national 800) number. I placed an order for an arrangement of flowers to be sent to my Wife on our anniversary. I placed the order, paid for it, but before the "Clerk" (Cleo) hung up they tried to add an $18,95 "Service Charge" in spite of the fact that they said "Free Delivery" on their website . I protested, and was told "Well that is our policy". In Virginia the price quoted must include any fees or charges. I cancelled the order when the merchant ( A national website called Ruth's Roses apparently in Fort Lauderdale, Florida) refused to delete the bogus "Service Charge". When I searched your (BBB) website it turns out that this business has literally hundreds of complaints...