Description

August 20 2025: We landed on Power Gear Auto Parts’ website whilst searching for a Toyota Highlander 2013 hood Once purchase was confirmed delivery was promised to be done in 3 weeks (Sept 3rd), with frequent communication on shipment progress in between. Come delivery date, with no communication whatsoever from their end, we were asked to expect the delivery on Sept 18th…..then the 20th. Thus, we called them on the 20th Sept 2025 to which they came up with a story about their delivery truck getting in an accident resulting in damage to our ordered part. To this delay, they made a promise to reimburse us a $100 mail check and delivery of the item in another 2 weeks. I was not having it, I have seen this too many times. Red flags: - Their website went down 2 weeks after making the purchase - On inquiry on the website issue, they responded that their system was having issues yet the domain is set to be active until 2026 - No details of estimated delivery period on invoice - No tracking number provided - No communication from the merchant after purchase whatsoever. We the customers had to make contact to get status updates. Therefore, I vehemently pointed out these issues to the merchant, requested a refund and made it known to them that I would be immediately reporting them to relevant fraud authorities. Needless to say, we got the refund in under 30 minutes after a heated exchange. Ps: We are yet to get an email from the merchant notifying us on order cancellation and processed refund, as promised!