Description

I ordered a cell phone case from Mous. Mous claims that they accept returns for a full refund. I kept my tracking information to make sure that they received my return. The return was clearly marked as delivered. It even says that they picked it up from the post office themselves. Mous claims that despite the tracking information, they have not received the item that I returned. According to them, I need to sort this out with the post office and figure out why the post office lied about the delivery. Mous is refusing to refund the item even though it is currently in their possession and returned in the exact condition as it was received. A quick Google search reveals that Mous pulls this same scam on other customers who return for refund. It's apparently always the same story, they did not receive the item, somehow the post office mishandled it even though it says delivered, and they will not issue a refund.