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Business Profile

Ecommerce

Amazon.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 113 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

      BBB accredited business seal

    • Amazon.com

      1155 Worldwide Blvd Hebron, KY 41048-8648

    • Amazon.com

      560 Merrimac Ave Middletown, DE 19709-4652

    • Amazon.com

      1 Centerpoint Blvd New Castle, DE 19720-4172

    • Amazon.com

      4255 Anson Blvd Whitestown, IN 46075-4412

    Customer Review Ratings

    1.13

    Average of 4,695 Customer Reviews

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    Review Details

    • Tiara R

      Date: 09/02/2022

      Amazon is a fraud company & very misleading when it comes to returning items or just not receiving items paid for! I created a baby registry because I was thinking it would be easy for me to return items and receive a credit in a timely time frame. Due to the return items, they confirmed I would be receiving a merchandise credit within 2-4 hours of the return date. At first, didn't think it was an issue because that is not long at all! one 24 hours passed of me returning the items I didn't see a credit on my account. I called customer service and they said I would have to wait 2 weeks from the date that was shipped out from **** when reading the return policy that was misleading information because it said 2/4 hours NOT 2 weeks from the date it got shipped out on. Once I got in contact with the customer service rep she confirmed if I didn't receive credit by Friday, 09/2/22, they would be able to manually issue me a refund for all the items I have returned! I called this morning per the registry customer service rep I spoke to earlier this week because it has been 2 weeks from the date I shipped the items back to Amazon from **** The registry Rep I spoke to said I would have to wait another week to receive credit and she wouldn't let me speak to her manager to escalate the issue! All the reps I spoke with during this entire process kept giving me false information and it was very misleading. all I wanted to do was order my baby car seat because I'm due any moment. I am a high-risk pregnancy patient and I can tell you how much creating and returning items from a baby registry has been stressing me out! If I would have known it would cause so many problems I would have never credited a registry with Amazon at all! I would have rather used Target, buy buy baby, or a store I am physically able to return items to rather than waiting to see if they ever refund me! I also ordered a mini refrigerator that confirmed delivery but I never received it & didn't get a refund.

    • Patrick M.

      Date: 09/02/2022

      I placed a order with Amazon and never received it. I tried contacting them three times and never could get through. I finally got ahold of them the fourth time only to be told they could do anything for me. So now I havent received my order and lost the money I spent on it. I tried to leave a review on the product I ordered and it will not give me the option but will on every other thing I have ordered the past two years. Very poor on Amazons part.

    • Steve Y

      Date: 09/01/2022

      I've ordered an item from Amazon that was IN STOCK and said was sold and shipped by Amazon.com Services LLC. When I made my purchase, Amazon said it would be delivered by said date. Said date came and the item did not make it out to shipping. Got on Chat with an associate and the person told me that the item is in stock and will be delivered by the end of month, due to the facility being further than the destination its taking longer to fulfill. So I checked with other retailers and determined that if I ordered elsewhere, it would also be delivered by the end of month. Being a longtime Amazon customer, I kept my order. The day before delivery I checked on the item again, it still has not made it out to shipping. So I got on Chat again to find out what was the deal. Again, the associate told me not to worry, the item would be shipped and it is in stock. I asked if they guaranteed it and I received a solid YES and I took a screen shot of that. The day came and went, Amazon changed my delivery date to 68 days out.What is sad about Amazon is that it is too big to fail, maybe in the far future but not today. You don't order from them, you pay the price plus shipping. You order from them 95% of the time everything is fine. But when it comes to a situation like this, it is extremely poorly handled. Their customer service is sterile with no checks or balances from departments and facilities. I felt misled and lied to this time, but what can I do except order this item from elsewhere and continue to do my shopping with Amazon. Like I said too big to fail.

    • Marcus E

      Date: 09/01/2022

      Continuously to lock me out of my account for digital purchases.

    • charlotte a

      Date: 09/01/2022

      Amazon does not protect customers from third party sellers. They dont back the sellers .If uoi dont get your item then you lose that money and customer service will not help you

    • Michael D.

      Date: 09/01/2022

      Amazon shipping dates need to be changed they no longer can guarantee packages get there by the dates they say my packages are always after the date it says

    • Estera L

      Date: 08/31/2022

      Amazon used to be favorite go to place for buying things. From rude drivers to delayed delivery Im hating amazon more and more. Items are not even better bargained anymore. its just a matter of do i want to leave my house or no because i could probably get the same item at a local store for the same price or even cheaper sometimes. So sad to see amazon degrade like this.

    • Doris O

      Date: 08/31/2022

      Oh Amazon. Ive just wasted a whole day trying to deal with customer service regarding a product I ordered and it was defective. I spoke with a customer service representative who offered me a full refund without needing to return the product - which kind you, had already been discarded. When I woke up the next day, I read an email from Amazon stating the refund was not going to be processed unless the item was returned - which I wouldve done HAPPILY if I had it, but since I was advised the refund was going to be process without needing to return it, I went ahead and discarded it! Spoke with a representative over the phone who did not let me speak, spoke over me & disconnected the call. This is the worst customer service experience Ive had in my whole entire life. I then called back and spoke with an account specialist who insisted this was systematic and the system would not allow her to process a refund unless I return the item, that there was nothing I could do or nobody I could talk to that could help me. This is disrespectful, and extremely upsetting. Im never buying from them again.

    • Mardella C.

      Date: 08/31/2022

      Amazon passed the buck *** never arrived but Amazon one minute investigation says not our problem make a police report I didn't do business with *** Why isn't Amazon finding out what happened Amazon is great till they rip you off

    • Gary C

      Date: 08/31/2022

      Amazon allowed its seller to steal money from a buyer. I made a purchase and item never delivered. A customer service representative is never available and Amazon wont give me a refund or make its seller give me a refund. Highly unethical.

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