Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

57,803 total complaints in the last 3 years.
21,746 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/31/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
while I was about to pay my husband credit card payment I notice a transaction on 05/17/2025 in the amount of ***** so I looked on my Amazon account to see what it was that I purchased because they have been trying to claim a lot of transaction that I never did so I ended up getting a refund but there was no transaction on that day so I reached out to them and just got an email stated that after the investigation it showed no unauthorized transaction so I reached out to them asking if there's a transaction I made it would be on my Amazon account and I would have gotten a confirmation of the purchase and an email when the item will be delivered but there wasn't so she just told me that they see where the transaction coming from so I asked her where but she's said it's against there policy but if I can give her a name then she could so I gave her my name and my husband name and both of my email address but no match so she wanted me to name all my relatives that might have access to the card I told her there's was no names because other than my two sisters that resides in ******* where I am also the others lives in ***. California Rockford so to shut her up I gave her ten names of family members even though none would have had access to my card and as far as my two sisters one has a home care nurse and the other lived to far to travel but none of the names match so I reached out to the credit card company and file a claim dispute I even asked what was the item that was purchase she wouldn't say so since BBB has helped me out so many times and have gotten results in a timely manner who knows they might can find out so I had to cancel my card at the worse possible time I'm not sure of how to track it but I wrote down the info that's on my credit card
Business Response
Date: 06/03/2025
Hello *******,

I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Thank you for bringing this issue to our attention. I understand this has been a frustrating experience, and I apologize for any inconvenience this has caused you.

After investigating the transaction in question, I was able to locate the charge on another customer's account. However, due to legal and privacy concerns, I am unable to share any additional details about that transaction or the other customer's account.

If you still do not recognize or authorize this $59.99 charge from 05/17/2025, I recommend that you contact your credit card company to dispute the charge. They will be able to further investigate the transaction and provide you with more information.

To help prevent any additional unauthorized charges, I also suggest asking your credit card issuer about the possibility of having your card reissued with a new number. This will ensure your account information is secure going forward.

Please let me know if you have any other questions or concerns. I'm here to help in any way I can.

Thank you for your understanding. Have a great day!

Regards,

******
Amazon.com
**************************
Customer Answer
Date: 06/04/2025

Complaint: 23401471

I am rejecting this response because: on 05/31/2025 Amazon issued a full refund which makes the matter closed

Sincerely,

******* *******
Initial Complaint
Date:05/29/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order # ***-5840359-9030634 On 05/26/25 we learned the Garvee Log Splitter purchased from Amazon did not work. Upon contacting Amazon ***************** they only offered full refund and return or partial and keep the broken item. We chose to have full refund and return. We were clear that the item would require boxing by the Amazon Logistics as the delivering agent destroyed the items box and styrofoam packing. The Amazon Agent confirmed the request would include pick up with packaging required. We verified multiple times the agent understood packaging was require. Amazon Logistics arrives apx 1130 on May 29 and declined to pick up without item being in a box. Driver stated call back and **************** will arrange the correct pick up with packaging. 5 Amazon chat agents passed on to another agent without responding. Attempting to call resulted in an agent refusing to listen or acknowledging their delivery agent destroying original packaging, Amazon Logistics stating correct pickup would bring packaging.
Customer Answer
Date: 05/29/2025
Please delete/close/remove this claim.

Amazon has contacted me with a full refund on this item.

Thank You
****** ******
Initial Complaint
Date:05/12/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings!I decided to update the data in the Business Information Section, but I encountered a technical issue that made it impossible to change certain details.When I open the Business Information section (see the attachment "Business Information Section") to update my address, the system doesn't let me choose the US country. Instead, it automatically selects ******. This button is not clickable, meaning there is no option to select a country. Review the file Non-clickable button.After that, I click on "View all addresses" and I can select any saved address or enter a new one, but I still cannot select a country, and the system automatically saves the country Cyprus with an address in *****************. Besides, the current business location is also in ******; however, this account is owned by the company ************************ (check the attachment Business Location).I kindly ask you to review all the proof provided with explanations and fix the technical error so that I can select the correct ************ regards!
Business Response
Date: 05/13/2025
Hello
Advise the seller to provide the error's screenshot
Customer Answer
Date: 05/19/2025

Complaint: 23318052

I am rejecting this response because: Amazon has been completely disregarding and engaged in inactivity for a month since I submitted my request. I have not received any update, clarification of information, additional questions from them. That is, I have not been aware for a month whether they are currently investigating the case and my issue has not been resolved. The fact is that the problem is purely technical, which can only be solved by Amazon.
For my part, I am providing screenshots of the error, as I was asked to do, so that Amazon can better understand the nature of the problem.
My company is registered in *****************, but the country of origin of the company in the Business Information section is ****** instead of the **************
I ask you to solve this problem as soon as possible.

Sincerely,

****** *****
Business Response
Date: 05/22/2025
Hello,
We have initiated an investigation in case id: ***********. Seller should follow up on case *********** for further updates.
Initial Complaint
Date:05/07/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a set of nightstands, and one of them arrived damaged. I contacted the seller and asked for replacement parts. After several weeks, I got incorrect and damaged parts. I reached out again, and after another long wait, I received more parts but they were still damaged, and one of the drawers didnt even belong to the nightstand.After trying to work with the seller for over a month, I contacted Amazon for a refund. I provided the requested photos showing the damage and incorrect parts, but my refund request was denied. The seller claimed I received exactly what I ordered, which was not true.I have not received a usable product, and the issue remains unresolved after months of back-and-forth.
Customer Answer
Date: 05/26/2025
Hello

I received the new dresser, and again damaged pieces. I asked that the box be inspected before sending to ensure their were no damaged pieces. There were damaged, scratched pieces. I initially ordered in February 2025 and its now May 2025, and yet I can't use the two dresser system I ordered. I've been more than accommodating, trying to work with you on getting me non damaged pieces so I can use the dressers, at this point, I am asking for a refund, as I am now going to have to purchase something else.

Business Response
Date: 05/29/2025
Hello ******,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am so sorry about the issue you faced with your Order #***-7837298-0624226.

I understand that you are waiting for the refund on the above order as you received damaged items everytimg from the seller.

Upon reviewing, I see that an A to Z claim has been filed on the seller on this order and uur A-to-Z Guarantee team needs more information from you to process your request. Please check your email and respond with the necessary details as soon as possible so that your claim shall be investigated soon and your issue would be resolved.

Please follow the steps suggested in the below link to check the status of your claim:
************************************************************************************

For any further assistance, please feel free to contact our customer support team. To do so, go to "Amazon Customer Service":
*****************************************

I hope this information helps.

Thank you for your understanding. We hope to see you again soon.
Best regards,
Himaja
Amazon.com
Customer Answer
Date: 05/30/2025

Complaint: 23301786

I am rejecting this response because:

As stated in all the emails, im not able to use your product because of damaged and incorrect parts. The nightstands are not what was described in the description in amazon. It has been more than 3 months, no resolve. Please see attached what I paid and the refund I am expecting and deserve. The email chain is below, do you need me to refresh with pics all the issues since day one?

Sincerely,

****** ******
Customer Answer
Date: 05/30/2025
Hello

They were sold as a set, one is completely damaged and the other the drawers don't close flush to the dresser. Im more than happy to send back your damaged dressers, if you provide shopping labels. I have boxes and tape and can drop them off to ****** ups or ***** and or you can schedule a pick up and I will have them boxed up ready to go back to your location.

Customer Answer
Date: 05/31/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:05/07/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I RECEIVED AN ***** FROM AFFIRM SAYING I MADE APURCHASE FOR $****** TODAY AND I DID NOT. I DIDNOT RECEIVED THE TEXT TO PUT IN CODE TOAUTHORIZE EITHER. I JUST SPOKE TO AMIZON AND THEYALSO SAID THEY DO NOT SEE WHER I MADE APURCHASE TODAY WITH THEM USING AFFIRM. I FILED ACOMPLAINT WITH AFFIRM BUT THE *** I SPOKE TO DIDNOT SPEAK ENGLISH VERY WELL SO THAT WHY I AMFILING COMPLAINT THROUGH THE BBB ALSO. I HAVEATTACHED THE ***** TO THIS COMPLAINT THAT IRECEIVED. I NEED SOMETHING IN WRITING STATING I DID NOT MAKE ANY PURCHASE TODAY USING AFFIRM FOR ******. ITS NOT SHOWING ON MY ACCOUNT BUT I NEED AMZON TO VERIFY FOR ME IN THIS BBB COMPLAINT SO I HAVE PROOF FOR AFFIRM.
Business Response
Date: 05/08/2025
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with the Affirm charge. To help you with this, I request you to write back with order ID so that we will be able to check this for you.

I realize asking you to contact us again would be inconvenient. However, Please understand that I would like to resolve this issue at your satisfaction and appreciate your understanding.

Thanks for your patience and understanding in this regard.
Customer Answer
Date: 05/12/2025
I DO NOT HAVE AN ORDER ID FROM ********************** BECAUSE I NEVER PURCHASED ANYTHING TO GET AN ORDER NUMBER! I HAVE ATTACHED WHAT I RECEIVED FROM AFFIRM SHOWING THE DOLLAR AMOUNT THAT WAS SUPPOSIDLY PURCHASED ON MY ACCOUNT FRIDAY. I ALREADY SPOKE TO AMAZON THEY SAID THEY SEE NOTHING FOR THAT AMOUNT IN MY ACCOUNT OR WHERE I PURCHASED ANYTHING USING AFFIRM. I JUST NEED SOMEONE TO GIVE ME THIS IN WRITING. IF I DIDNT ACTUALLY BUY ANYTHING THERE ISNT GOING TO BE AN ORDER NUMBER. THE ONLY THING I PURCHASED ON AMAZON FRIDAY WAS A CELLPHONE FOR ****** AND I USED MY MASTERCARD TO PAY FOR THAT ITEM.
Business Response
Date: 05/13/2025
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with the Affirm charge of $248.58 To help you with this, I request you to write back with charge ID so that we will be able to check and confirm if the charge is from your account or different account.

Thanks for your patience and understanding in this regard.
Initial Complaint
Date:05/06/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order of 3 packages of fullshine extensions, a hair straightener, and a package of clips and comb. With the comb and clips being in a separate purchase but all delivered together. on the delivery date, I get a notification saying my package wasn't able to be delivered because of issues with postal service, but no pink slip was left in my mailbox. I still called my local post office , just to double check , in case they forgot the pink slip , however , the post office had no idea what package I was talking about. I contacted Amazon and they had recognized that something was wrong and my package never came so they refunded me $81.18 , BUT WITHIN AN HOUR OF REFUNDING IT TO MY AMAZON GIFT CARD, THEY TOOK IT BACK!!! they cleared it off my account without me being able to use it!!! They did leave the 6.99 refund for 1/3 of my package. And now, I can't get anyone to comprehend what I'm talking about and they act like they have no idea what order I'm speaking of!
Business Response
Date: 05/17/2025
Hello *******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced in this regards.

On checking, I see that a gift card for $81.18 was added to your account on May 9, 2025. You can check your balance and usage history in Your Account here:

*************************************************

I hope this helps. Please feel free to contact us directly by replying to *********************************************************************** if we can be of further assistance.

Regards,
*******
Amazon.com
***********************************
Initial Complaint
Date:05/02/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a gift item for a person that claimed they needed help. The order# for this was Order # ***-5147790-9535466. I informed Amazon I was scammed by this person and he had blocked me and I have no contact or address for him and need a refund immediately and they claim because the package just got shipped they cant cancel it and I have to refuse the shipment or return it. I had told them multiple times I have no way to do that if its a gift item and have no address and I was scammed. They are still refusing to refund my money or help in any way. I explained to them if I reported this as a scam they are legally required to refund me and they still refuse to.
Business Response
Date: 05/06/2025
Dear *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for bringing this matter to our attention. We understand your concerns regarding the scam situation with Order #****. We have reviewed your case and have processed a returnless refund of $19.76 to your original payment method. You should see this refund reflected in your account within 3-5 business days, depending on your bank's processing time.

We take fraud and scam situations seriously, and we appreciate you reporting this issue to us. No further action is required on your part regarding this order.

If you have any additional questions or concerns, please don't hesitate to contact us.

Thank you for your patience in this matter.

Best regards,
Praveen M
Amazon.com
Customer Answer
Date: 05/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
Date:05/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am an author with a self-published book titled How Does AI Work? listed on Amazon.com.A customer review posted on my books page is defamatory and contains personal attacks that violate Amazons own Community Guidelines. The reviewer refers to me by name, accuses me publicly of dishonest intent, and encourages others to stay away from authors like Mr. ****** As a direct result of this review, I have received harassing and threatening messages that are now affecting my familys safety.I reported this review multiple times using the official Report abuse link and contacted Amazon by email (*************************************************************** and KDP support), including a formal complaint to Amazons executive relations team. I provided full context and a screenshot, and I still have not received a response of any kind from Amazon.This review is not a critique of the books content it is a targeted, harmful, and personal attack. I am now turning to the Better Business Bureau because Amazon has ignored every internal channel.Desired Resolution:I am requesting:Immediate removal of the defamatory review Confirmation that Amazon will escalate this situation to the appropriate moderation team A written response confirming review of this complaint The books title is How Does AI Work?. I can provide the **** or ISBN if needed. A screenshot of the review is attached.
Business Response
Date: 05/08/2025
On 5/2, Mr. **** contacted the Executive Customer Relations Team due to a customer review in one of his books which made false accusations about his book. The Executive Customer Relations Team worked with the Communities Team to analyze the customer review and confirmed that it does not violate our Content Guidelines.
The customer review will remain published, and Mr. **** was informed about this decision on 5/6.
Initial Complaint
Date:04/30/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a $200 **** gift card on 04/13/2025. The balance was not on the card and I contacted ****. They said there was 4 of the exact same on line transactions back to back for $49.99. I reached out to Amazon and was advised even though they do not refund gift cards, they contacted **** and confirmed what I told them and they will reimburse my Credit Card the full amount. The credit never happened so I called back on 04/24/2025 and was told he would put in a service ticket with audit to review. He said they would contact me in 48 hours. I was never contacted. I called after 4 days on 04/28/2025 and was informed that the easiest way to resolve would be to credit my amazon account. I would get the credit in 3-5 hours. I waited 24 hours and called back after not receiving the credit. Now I am told they will need to open up a ticket with the credit card department. My first call that made to amazon on April 16 went fabulous! I was so thrilled. I told the recipient of the gift card to throw it out. Amazon fixed the issue. Once I get the refund I will purchase again for them. This has turned into a nightmare. How can two separate agents say that the refund was successful (emails even state that) and they were not. I am a loyal customer. I purchase everything on **********************. I have purchased multiple things, including groceries and grub hub since April 16. I continue to put my faith in it being resolved. However, after being told today that another ticket is being open with another department, I fell like I am getting the complete run a round. You can look at my account. I have purchased many gift cards. I have never disputed. Why has this become so difficult? I really would like someone to resolve. My credit card company said that I can dispute it, however I would love Amazon to resolve this issue.
Business Response
Date: 05/20/2025
Hello **** ****,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've checked your issue regarding the gift cards from order ending with 9428.

Upon checking the details of the order and escalating the issue with our concerned team, they have stated that they can issue a gift card in the total of order amount for $206.95 to your account, please confirm the same so that we can issue this refund to your account where this order was placed.

We appreciate your patience and look forward to seeing you again soon.

Customer Answer
Date: 05/20/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If the credit is not on my account in 3 business days, I will reopen complaint

Sincerely,

**** ****
Initial Complaint
Date:04/29/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a IPad Pro from Amazon on April 20, 2025, for $1,069.97(Order ID: ********************. After multiple failed delivery attempts, the package was suddenly marked as delivered and signed for by A *****, which is not my name or my signature. I never received the item.I have filed two claims and one appeal with Amazon all denied. However, I have new information that was not considered, including:A signature mismatch (false delivery signature),Confirmation from the seller and ***** that no further delivery attempts would be made,A non-functioning tracking number ******* ************) which prevented me from filing a ***** claim directly.Ive spoken to multiple Amazon agents, including someone from the Leadership Team named Reinwick, who acknowledged the issue and was working on it but the chat disconnected before resolution. Since then, Ive been passed between agents, disconnected from chats, and told to repeat steps Ive already completed.I am requesting that Amazon honor its A-to-Z Guarantee and refund the money for the undelivered package.
Business Response
Date: 05/01/2025
Hello *****,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your order #***-5549390-6526645. It is certainly not what we expect our customers to go through.

We have taken your feedback regarding the delay in delivering the order. We'll ensure that all your orders are delivered on time.

Upon reviewing, I can confirm that the order was successfully delivered to correct address.

The tracking number: ************ is also valid and can be used for tracking.

Please be assured that all the conversations pertaining to this query will be reviewed. If your query wasn't handled efficiently or if any incorrect information was provided, we'll see that appropriate actions are taken to ensure our colleagues are coached accordingly.

I hope this helps. Thank you for shopping at Amazon.

Best regards,
Najam

Amazon.com

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