Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

57,414 total complaints in the last 3 years.
21,660 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/02/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a gift item for a person that claimed they needed help. The order# for this was Order # ***-5147790-9535466. I informed Amazon I was scammed by this person and he had blocked me and I have no contact or address for him and need a refund immediately and they claim because the package just got shipped they cant cancel it and I have to refuse the shipment or return it. I had told them multiple times I have no way to do that if its a gift item and have no address and I was scammed. They are still refusing to refund my money or help in any way. I explained to them if I reported this as a scam they are legally required to refund me and they still refuse to.
Business Response
Date: 05/06/2025
Dear *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for bringing this matter to our attention. We understand your concerns regarding the scam situation with Order #****. We have reviewed your case and have processed a returnless refund of $19.76 to your original payment method. You should see this refund reflected in your account within 3-5 business days, depending on your bank's processing time.

We take fraud and scam situations seriously, and we appreciate you reporting this issue to us. No further action is required on your part regarding this order.

If you have any additional questions or concerns, please don't hesitate to contact us.

Thank you for your patience in this matter.

Best regards,
Praveen M
Amazon.com
Customer Answer
Date: 05/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
Date:05/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am an author with a self-published book titled How Does AI Work? listed on Amazon.com.A customer review posted on my books page is defamatory and contains personal attacks that violate Amazons own Community Guidelines. The reviewer refers to me by name, accuses me publicly of dishonest intent, and encourages others to stay away from authors like Mr. ****** As a direct result of this review, I have received harassing and threatening messages that are now affecting my familys safety.I reported this review multiple times using the official Report abuse link and contacted Amazon by email (*************************************************************** and KDP support), including a formal complaint to Amazons executive relations team. I provided full context and a screenshot, and I still have not received a response of any kind from Amazon.This review is not a critique of the books content it is a targeted, harmful, and personal attack. I am now turning to the Better Business Bureau because Amazon has ignored every internal channel.Desired Resolution:I am requesting:Immediate removal of the defamatory review Confirmation that Amazon will escalate this situation to the appropriate moderation team A written response confirming review of this complaint The books title is How Does AI Work?. I can provide the **** or ISBN if needed. A screenshot of the review is attached.
Business Response
Date: 05/08/2025
On 5/2, Mr. **** contacted the Executive Customer Relations Team due to a customer review in one of his books which made false accusations about his book. The Executive Customer Relations Team worked with the Communities Team to analyze the customer review and confirmed that it does not violate our Content Guidelines.
The customer review will remain published, and Mr. **** was informed about this decision on 5/6.
Initial Complaint
Date:04/29/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a IPad Pro from Amazon on April 20, 2025, for $1,069.97(Order ID: ********************. After multiple failed delivery attempts, the package was suddenly marked as delivered and signed for by A *****, which is not my name or my signature. I never received the item.I have filed two claims and one appeal with Amazon all denied. However, I have new information that was not considered, including:A signature mismatch (false delivery signature),Confirmation from the seller and ***** that no further delivery attempts would be made,A non-functioning tracking number ******* ************) which prevented me from filing a ***** claim directly.Ive spoken to multiple Amazon agents, including someone from the Leadership Team named Reinwick, who acknowledged the issue and was working on it but the chat disconnected before resolution. Since then, Ive been passed between agents, disconnected from chats, and told to repeat steps Ive already completed.I am requesting that Amazon honor its A-to-Z Guarantee and refund the money for the undelivered package.
Business Response
Date: 05/01/2025
Hello *****,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your order #***-5549390-6526645. It is certainly not what we expect our customers to go through.

We have taken your feedback regarding the delay in delivering the order. We'll ensure that all your orders are delivered on time.

Upon reviewing, I can confirm that the order was successfully delivered to correct address.

The tracking number: ************ is also valid and can be used for tracking.

Please be assured that all the conversations pertaining to this query will be reviewed. If your query wasn't handled efficiently or if any incorrect information was provided, we'll see that appropriate actions are taken to ensure our colleagues are coached accordingly.

I hope this helps. Thank you for shopping at Amazon.

Best regards,
Najam

Amazon.com
Initial Complaint
Date:04/29/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a top as a Christmas gift and they didnt fit Funny Guy mugs premium eco-conscious long sleeve pullover on November 30th. They didnt fit and were returned on December 27th.I first got emails wrong item was returned and contacted them with photos of the one with red also being returned and was told all set. Then got email item not returned and your original payment was charged. I reached out to customer service 5+ times and have screenshots was reassured it was all set and error on their end but still was charged and no refund.***** have checked and found that we have received your item.I see that there was an technical issue with the fulfillment team that was the reason you were mistakenly emailed you so sorry about it I've fixed this error, and we won't be charging you again for the item.Please ignore the Email you received You will not be charged for this Sounds good?And asked if he was sure and he said yes ***** I confirmed that your return item is processing as normal and already received by our *************** I checked your order and notice that a return agreement is still active which should have been cancelled and that's the reason why you charged and the email asking you to return the product.Your card was charged $12.49 USD.I have confirmed that we mistakenly charged you, I am so sorry about this ******** worries, I will fix this error, disarmed the label, request your refund and we would not be charging you again for the item.Allow me to process the full refund manually for you.***** Wasnt very helpful Ciara *** ******* She wanted a receipt and photos and I told her I had them but not anymore because January I was reassured it was all set and not to worry I just dont keep receipts for months when theres no reason to I thought I could trust customer service at ********************** ******* I will manually do the updates. You wont face this in future Ok $12.49 refunded to your **** in 3 to 5 business days Refund issued successfully.
Business Response
Date: 05/01/2025
Hello *******,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have reviewed your complaint and apologies for the inconvenience you have experienced with charge on your order.

I just issued a refund of $12.49 back to your original payment method and it will reflect in 3-5 business days on your account.

Thank you for your cooperation.

Regards,
********* *****.
Customer Answer
Date: 05/01/2025

Complaint: 23263631

I am rejecting this response because: you didnt credit it back the original payment. You guys repulled my money from my **** on February 15th and you refunded to gift card I want it refunded to my ****

Sincerely,

******* ********
Business Response
Date: 05/05/2025
Hello *******,

Thank you for writing back to **. I've provided the BBB with a copy of this message.

Please check your account statement for the refund.

A refund of $12.49 has been issued to your **** ending in 2382 on May 2,2025.

Request you to check your account statement for this refund.

Thank you for your cooperation.

Regards,
Prasahnth Kumar.
Customer Answer
Date: 05/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received my refund thank you.

Sincerely,

******* ********
Initial Complaint
Date:04/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I pay for Amazon prime services. I placed a order on 4/26/25 to have the order received by 7am-11am 4/27/25. The order was scheduled and out for delivery. The next notification I received was advising my order is late and would not be deliver until the next day by 6pm. I called and spoke to a manger who offered me a $15 credit. He also advised the driver labeled he could not deliver due to external issues but did not call anyone to make them aware so its a classic case of negligence. I ordered a laptop which I needed to start a new job on 4/28/25 at 11am that is why I ordered overnight delivery. I am paying for a service that I am simply not getting. This is not the first instance of ordering overnight and the delivery not being fulfilled at the initial time of the order. This is unacceptable, I spent over an hour on the phone to get an unsatisfactory resolution and to miss out on a new job opportunity because a delivery driver did not want to do his/her job.
Business Response
Date: 05/01/2025
Hello Mikaela,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have reviewed your complaint and apologies for the inconvenience you have experienced with delivery delays.

I just issued a credit of $30 in the form of gift card balance on your Amazon account.

You'll be able to view your gift card balance in Your Account here: ****************************************************************

Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for one click orders.

Thank you for your understanding.

Regards,
********* *****.
Initial Complaint
Date:04/26/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date: 4/25/2025 Merchant: Amazon Fresh Amount: $197.51 Refund: $158.99 On April 25, 2025, I placed a grocery order with Amazon Fresh online using my EBT card ending in #****. Delivery was scheduled between 1:003:00 p.m. I was not home at the time, but when I arrived, I noticed the groceries delivered were for another customer. I attempted to contact the delivery driver, but they had disabled chat. I immediately contacted Amazon support. The agent also tried to reach the driver but discovered they did not speak English and transferred me to another department. There, another agent also tried contacting the driver but was unsuccessful.I was informed that since the items were food, they could not be returned, and I was advised to keep, donate, or discard them. I was offered either a redelivery or a full refund of $197.51 back to my EBT card. I was told the refund would process within a few hours. However, I only received a partial refund of $38.00.I contacted Amazon Fresh support again, and three agents confirmed the remaining $158.99 refund was approved and pending, stating it would be issued within 12 hours. However, by the next morning (April 26, 2025), I received an email from Amazon stating they found the account "suspicious." Without asking for any verification or ID, they abruptly closed my account and refused to refund the remaining $158.99 back to my EBT card, despite previous assurances. I have only had one other Amazon account and that account was compromised by someone who hacked the account and attempted to make large purchases under another another name in which I had no access to this account at all. which I personally reached out to Amazon about and was assured that this account was flagged completely closed and that it would not hinder me in a near future making a purchase with them. but I am now finding out that Amazon is flagging my own personal account thinking that I am hacking my own account after I have offered to provide photo ID.
Business Response
Date: 05/07/2025
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
We have denied the customers request for a refund.
Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 5/7/2025.

Sincerely,

Nova
Amazon.com
Initial Complaint
Date:04/08/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered *********** Wash and Raw Cocoa Butter. We I pick up package it was soft. The **** liquid had leaked all over everything. It mess up my carpet and floors. I call amazon customer no service. They wanted a picture, I do not have a way to get a picture. I told them I would hire a photographer to take pictures but they would need to pay for it. I have to move the package outside so they could take a picture. She said that not their job. I checked rules for ordering from amazon and their is no camera requirement.
Customer Answer
Date: 04/12/2025
111-3361414-6399436 Ordered Number.

Business Response
Date: 04/16/2025
Hello *******,

I am ****** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience caused by the leaking **** Power Wash that damaged your carpet and floors.

We understand your frustration and want to help resolve this situation. However, we are currently unable to locate your order in our system. Could you please provide your order number? This will help us better assist you with your concern.

Regarding the photos, we understand your position. However, photos are an essential part of our claims process as they help us verify damage and provide appropriate resolution. You don't need a professional photographer - pictures taken from any mobile phone camera would be sufficient. This is a standard procedure mentioned in our help section to ensure fair resolution for all customers.

To proceed with your claim, please:

1. Share your order number
2. Take photos of:
- The damaged package.
- The leaking product.
- The affected carpet and floor areas.

You can refer to our help page for more information about our return and damage claim policies: ************************************************************************************

We appreciate your understanding and look forward to resolving this issue for you.

Regards,

******
Amazon.com
**************************
Initial Complaint
Date:04/04/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally file a complaint regarding the actions taken by Amazon related to my seller accounts across multiple marketplaces (primarily ****** and ******), following an issue with my Amazon Japan seller account.Recently, my ********************** Japan seller account was placed under review due to a delivery verification issue involving only 56 seller-fulfilled orders. While the number of affected orders was minimal, Amazon completely deactivated my Japan account and removed my access to the Seller Central panel, making it impossible for me to upload tracking or proof of delivery information as ************ a result of this deactivation, my ****** and Mexico seller accounts were also automatically deactivated, even though they were operating normally and independently of my Japan account. My primary ********************** was ******, where I had a significantly larger number of orders and an available balance that I am now unable to ********* resolve the issue and retrieve my funds, I participated in Amazons official video verification process for fund disbursement. During this session, I fully cooperated and answered every question asked. After the video call:Mexico released my funds, and I successfully withdrew them.Canada, however, stated that they will not release the funds Moreover, shortly after, I received an additional notice stating that my Mexico funds might also be withheldeven though they were previously releaseddue to the same Japan-related problem.I kindly ask the Better Business Bureau to assist me in addressing this matter and urge Amazon to reconsider their decision to withhold my funds without a clear or fair resolution path.
Business Response
Date: 04/07/2025
Hello,

We received the latest correspondence related to the complaint ********. After carefully reviewing *************/Termessos store's account, we concluded that the actions taken were correct and followed the Amazon Services Business Solutions Agreement and our Funds Disbursement Eligibility Policy.

You can find more information about the policies that led to this decision in the following links:
-- "Amazon Services Business Solutions Agreement".
*******************************************************************************;
-- "Funds Disbursement Eligibility Policy".
******************************************************************************************
Customer Answer
Date: 04/07/2025

Complaint: 23159381

I strongly reject Amazons response regarding my complaint.
While Amazon claims to be "the most customer-centric company in the world," it continuously fails to treat its own ******************************* sellerswith fairness and transparency. My accounts were suspended and my funds withheld without proper justification, and I was not even given access to the necessary tools to resolve the issue.
My Amazon Japan account had only 5 or 6 fulfilled orders, and those came under review. Before I could even respond or upload tracking details, Amazon deactivated my account and completely removed my access to the Seller Central panel. This is extremely problematic, because all order data, shipment details, tracking information, and customer communication are stored within the seller panel. By cutting off access, Amazon blocked my ability to defend myself or resolve the matter.
Even worse, the issue with Japan was unfairly linked to my Amazon ****** and ****** accounts, which were performing well and had no violations. I completed the official video call for fund disbursement. Initially, Amazon released my Mexico funds, which I successfully withdrew. But then, they reversed their decision and claimed both Canada and Mexico balances would be held due to the Japan issue. This inconsistency shows a lack of internal coordination and an extremely unfair review process.
My main sales activity and largest balance were in Amazon ******, where I had thousands of successful orders and satisfied customers. Punishing this accountand withholding my moneybecause of a small, unrelated issue in ***** is unjust and unethical.
I respectfully request that Amazon:
Restores access to my Amazon Japan seller panel so I can provide the required documents.
Releases the withheld funds in my Amazon Canada account, which were earned legitimately and unrelated to the Japan case.
Amazon must stop using vague policy language to hold funds indefinitely, especially while denying sellers access to the very platform needed to comply with their demands. This is not how a globally respected company should treat its partners.

Sincerely,

***** I ********
Initial Complaint
Date:04/01/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am the legal representative of *************, a seller account that was deactivated by Amazon on August 16, 2024. After the account was closed, ********************** withheld funds from our balance.These funds come from legitimate customer orders fulfilled by us in good faith. We sourced the inventory from a third-party supplier called ********, who presented themselves as an authorized distributor. We paid them and received invoices and supply chain documents, which were submitted to Amazon.Amazon rejected those documents, stating they could not verify the supplier. We independently contacted the supplier mentioned in Ecomsole's documents (Bulk Buy America), and they confirmed that they never made any sale related to our order. This raised concerns that the documents from ******** may have been modified or not genuine.We contacted ******** several times to clarify and provide authentic documentation, but they failed to cooperate. As a result, we terminated our relationship with them and compiled all communications, contracts, and payment *********** this day, Amazon has not provided any evidence that the products were inauthentic. The account deactivation was based solely on the suppliers unverifiable documentation, not confirmed counterfeit sales.We submitted over 10 formal appeals, multiple phone calls, emails, and a formal legal dispute package. Amazon continues to respond with automated messages, ignoring the evidence.We respectfully request a proper review of the dispute and the release of the withheld funds, or a documented resolution from a qualified Amazon representative.
Business Response
Date: 04/14/2025
Hello,
We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 04/14/2025.
Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 04/15/2025

Complaint: 23146237

I am rejecting this response because:
Thank you for forwarding Amazons response. Unfortunately, the email I received from Amazon on April 14, 2025, is a generic and automated message referring to listing reactivation.
I must clarify that my BBB complaint is not about account or listing reactivation, but about the unjustified withholding of $6,430.81 USD from my seller account after terminating a supplier (Ecomsole) for providing unverifiable documentation.

We submitted a formal legal dispute package, including proof of payment, termination letter, contracts, and communication logs. Amazon continues to ignore all documentation and responds only with standard messages.

I remain open to providing any specific additional information Amazon may request but I respectfully ask that this case remain open until Amazon provides a human-reviewed response that directly addresses the financial dispute raised in the complaint.

Attached are:

The original legal dispute letter with supporting documentation.
The automated email from Amazon received on April 14, which proves they are not responding to the issue presented.
Sincerely,

****** Cardenas *******
Business Response
Date: 04/17/2025
Hello

We received the latest correspondence about the complaint number ********. Following a thorough review, we concluded that the actions taken in ****** Cardenas ********* account were correct and taken in accordance with the Amazon Services Business Solutions Agreement which serves as the agreement between Amazon and this seller, and Amazon's Funds Disbursement Eligibility Policy.

For more information about the policies that led us to this conclusion, go to the following links:
-- "Funds Disbursement Eligibility Policy".
***********************************************************************************************;
-- "Amazon Services Business Solutions Agreement".
*******************************************************************************;

Sincerely,
Amazon.com
Customer Answer
Date: 04/19/2025

Complaint: 23146237

Dear BBB,

I am writing to formally reject Amazons most recent response to this dispute, as it fails to acknowledge the extensive and documented efforts I made in good faith to comply with their requirements and to resolve the matter amicably.

Amazon's decision to withhold $6,430.81 from my account under the pretext of 'inauthentic' products is both disproportionate and inconsistent with their own Funds Disbursement Eligibility Policy and the Amazon Services Business Solutions Agreement (BSA), which specifically outline:
- The right of sellers to provide documentation to address authenticity concerns (Section 3, BSA)
- The opportunity for a fair review of appeals and evidence (Section 10, BSA)
- Resolution processes including arbitration (Section 18, BSA)

My Amazon store was managed under contract by a third-party agency, ********, who handled sourcing, listing, fulfillment, and product distribution. We signed a formal agreement (Document 02). Between June 27 and July 25, 2024, we sold 75 units of ASIN B0CW85FZPY. There were only 4 returns, 1 of which was confirmed to be due to customer error. We received only one negative review and no A-to-Z Guarantee claims.

When Amazon deactivated the account, ******** submitted a document (Document 06) claiming to be an invoice from the supplier, Bulk Buy America. Amazon rejected this document as unverifiable. Upon my own independent investigation, I contacted Bulk Buy America directly and they confirmed in writing (Document 07) that they never sold this product to Ecomsole.

In a prior appeal, a different invoice and payment confirmation were mistakenly submitted to Amazon, corresponding to a separate ASIN (B084GZNKZQ) from the same brand (AG1), sold at a later date. At the time, I was unaware of the mix-up due to the similarity of products and overlapping fulfillment by the third-party agency. This confusion has now been clarified. I am now submitting for the first time the correct invoice and verified payment records that directly correspond to ASIN B0CW85FZPY, which was sold between June 27 and July 25, 2024. These documents were not reviewed or assessed by Amazon previously. I respectfully request a manual and good-faith reassessment of the case using this newly clarified and accurate documentation.

As soon as I discovered the original issue, I terminated my relationship with Ecomsole (Document 10) and submitted newly issued invoices (Document 03) and payment receipts (Document 04) that correlate to the correct ASIN in question. All actions taken were in good faith, fully documented, and disclosed to Amazon. Nonetheless, Amazons responses remained automated and did not address or review the corrected evidence.

Therefore, I respectfully request that the BBB support my request for the immediate release of the withheld funds. I remain open to resolving this dispute amicably but reserve my right to proceed with arbitration under Section 18 of the Amazon BSA.

Sincerely,

****** ********
Chief Executive Member
*************
***************************** | *****************

Enclosures:
- 01. IMCO_SHOP_Pre_Arbitration_Legal_Letter.pdf
- 02. Supplier agreement with *********pdf
- 03. Invoice for ASIN B0CW85FZPY (JuneJuly 2024).pdf
- 04. Payment receipts for those invoices.pdf
- 05. Communication records Phase 1.pdf
- 06. Invoice submitted by ******** to Amazon (Bulk Buy America).pdf
- 07. Written confirmation from Bulk Buy America.pdf
- 08. Communication records Phase 2 (follow-ups).pdf
- 09. Fiverr conversation with Ecomsole.pdf
- 10. Termination letter with Ecomsole.pdf
Initial Complaint
Date:03/24/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing regarding the unexpected and unexplained suspension of my recently created AWS account associated with the email address ********************* I created this account for both academic research and legitimate business purposes.Timeline of events:- I recently created an AWS account to host a computer application I am developing as part of both academic research and business development- After careful research, I determined I needed a dedicated instance and paid over $400 upfront to reserve an instance for 6 months- Shortly after payment, I received a request for additional verification, which I promptly provided as requested (including mail verification and recent bank statements)- I have been responsive and cooperative with all ****************** at every stage- Despite my prompt compliance with all verification requests, I received an email stating AWS will not reinstate my account with absolutely no explanation provided- The email also indicated AWS would not engage in any further correspondence regarding this matter, cutting off all avenues for resolutionThis situation raises several serious concerns:1. I have paid $400+ for services that AWS is now refusing to provide2. No explanation whatsoever has been given for the account suspension3. *** is retaining my prepaid funds while denying service4. The refusal to engage in further communication prevents any resolution5. This disruption is impacting both my academic research timeline and business development6. Despite my good-faith efforts and prompt responses at every stage, AWS appears content to take my money while providing no service or explanation. I've discovered numerous similar cases where new *** customers have experienced sudden, unexplained account suspensions despite complying with all verification requests. These patterns suggest potential issues with ***'s automated fraud detection systems generating false positives,
Business Response
Date: 03/29/2025
Hello ****,

I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I want to extend our deepest apologies for the inconvenience and frustration you've experienced with your AWS account.

We sincerely apologize for the temporary suspension of services after your payment. We understand how disruptive this was and assure you that your account has now been reinstated with full access to the services you paid for. We acknowledge our failure in not providing a clear explanation. We're improving our communication processes to prevent such occurrences in the future.

I'm pleased to inform you that we've worked closely with our *** team to resolve this issue. Your account has been fully reinstated, and you should now have complete access to all services. The *** team should have sent you a separate communication confirming this. With your account now reinstated, you have full access to the services you paid for. If you experienced any loss due to the downtime, please let us know so we can address it appropriately.

If you have any further questions or concerns, please don't hesitate to reach out to me directly. We're committed to ensuring your experience with AWS moving forward is smooth and satisfactory.

We appreciate your patience and understanding throughout this process.

Regards,

******
Amazon.com
**************************

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