Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Ecommerce

Amazon.com

Headquarters

BBB accredited business seal
BBB Accredited BusinessNRRated by BBB

Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 121 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

      BBB accredited business seal

    • Amazon

      4400 12th Street Ext West Columbia, SC 29172-3300

    • Amazon.com

      3680 Langley Dr Hebron, KY 41048-9135

    • Amazon.com

      560 Merrimac Ave Middletown, DE 19709-4652

    • Amazon.com

      1155 Worldwide Blvd Hebron, KY 41048-8648

    Customer Review Ratings

    1.13

    Average of 4,696 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Jahid E

      Date: 10/04/2025

      the poor customer service I have experienced regarding an issue with an Apple Gift Card purchase. Despite contacting Amazon support four separate times, the issue remains unresolved.On October 2, 2025, I purchased an Apple Gift Card, but was immediately asked to verify my account. I completed the verification process, yet the issue persisted. When I contacted customer service that day, I was assured it would be resolved within a few hours.On October 3, 2025, I reached out again, and once more was promised that the issue would be fixed soon. This call took nearly an hour of my time, but nothing *************, October 4, 2025, I contacted support again through chat. They provided me a link to speak with a representative by phone. However, during the call, after about 14 minutes, the representative stopped responding, and I am still on the lineover 30 minutes laterwith no communication.This repeated lack of resolution and unprofessional handling has been extremely disappointing and time-consuming.

    • Lance H

      Date: 10/04/2025

      I’ve been ordering from Amazon for a few years now but recently they’ve been losing my packages then I call and complain and get a refund but most of the time I have to call back and have them refund me again. I wonder how many other customers are suppose to get a refund and Amazon don’t issue it and customers forget all about it

    • Kba A

      Date: 10/03/2025

      Incompetent company that don't follow delivery instructions. Money lost deleted account service has been terrible over the years. After years of dealing with Amazon I'm happy to be dine with them.

    • Denita Morrison M

      Date: 10/03/2025

      I have been a huge Amazon fan for more than 10 years. I ordered a gift for my church's anniversary and it got delayed. As a Prime member you have 'options' so I called and said I would pick it up and was told no, they would bring it within 2 hours. No gift for the celebration. When I called back no compassion, no empathy about the lies I was told. Just, I don't see that. More than 10 years of Prime ended. If I don't matter to you, my money doesn't matter to you, and I have already begun letting my friends and family know.God is awesome though. Found same item somewhere else cheaper with free shipping.

    • Kim A

      Date: 10/03/2025

      Paying for Amazon Prime and nothing is in 2 days anymore. When you call they say check back if not there by a certain date and they will refund. That is not what Amazon prime is about. Becoming a regular thing with this company. Complaining to the company is doing no good anymore

    • Muryllo M

      Date: 10/02/2025

      I bought a product through the Amazon app on 09/17/2025 I paid an additional ***** shipping so that it arrived in advance between 09/19 and 09/22/2025 today and 10/02/2025 and I still haven't received my order, I contacted Amazon's "experts" for 3 days I had a promise to be reimbursed for my money in 24 hours but if the deadline passed and I still haven't received my money they asked me to wait longer. J1 u I don't want the product anymore I want my money back and they refuse to return it!!

    • Andrea R

      Date: 10/02/2025

      Ordered a Auto Part off of Amazon. Amazon showed item was in stock, and would ship from Amazon and arrive within 5 days. I ordered part. Amazon said item was on time. On 5th day, Amazon said part is delayed, and gave new date. Amazon gave new date. Once again, Amazon said part is delayed and gave new date. Almost 2 weeks later I cancelled order.Amazon sight immediately said part was in stock, So I reordered. Amazon again delayed order.almost 3 weeks later, no part I contact live amazon, was given another delayed time.Amazon lies about their stock to get a sale. DO NOT USE AMAZON FOR ANY AUTO PARTS! Amazon lies.

    • Mackenzie H

      Date: 10/02/2025

      Amazon falsely advertises same day delivery with Prime subscription, which would be an incentive to join Prime if it was accurate. As a Prime member, I ordered an item at 8 am that I needed direly that same day. It was said to be delivered between 5-10 pm that day. However, they delayed it and delivered the next day. This was highly disappointing.

    • Kevin T

      Date: 10/02/2025

      The absolute worst customer service I've ever experienced with any company that I've ever tried to work with to resolve a very simple problem. I've sent 14 e-mails to them in the past 8 days just trying to update my phone number so I can log in to my account and I've gotten no where. I have the equipment and like the service but I will not pay for something I cannot use. I guess I'll have to chargeback and block them from charging me more. Such a terrible company.

    • Jesse C

      Date: 10/01/2025

      I would give zero stars if I could. Amazon has gone downhill fast. 50% of my orders are late or lost during shipping and trying to get a refund issued for lost packages is a nightmare. **************** is nonexistent. ********************** is just not worth the hassle. Especially when their membership prices are skyrocketing. Amazon is greedy, careless, and unreliable. Fix it Bezos!

    Amazon.com is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.