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Business Profile

Ecommerce

Amazon.com

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 113 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

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    • Amazon.com

      3680 Langley Dr Hebron, KY 41048-9135

    • Amazon.com

      1155 Worldwide Blvd Hebron, KY 41048-8648

    • Amazon.com

      3837 Bay Lake Trl Ste 115 N Las Vegas, NV 89030-4449

    • Amazon.com

      1600 Worldwide Blvd Hebron, KY 41048-8640

    Customer Review Ratings

    1.13

    Average of 4,722 Customer Reviews

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    Review Details

    • Kirk D

      Date: 06/24/2025

      Amazon is still bait and switching delivery times. They should not have the "buy it in x hours and get tomorrow" since 100% it fails. One time is a mistake, 100% of the time means bait and switch which is illegal. Why are they not fined for this practice?

    • Dolores J

      Date: 06/24/2025

      I purchased a product that I couldn't use because of it's size. I wanted to send it back, but the only option I have is to send it back through **** The nearest *** store is 65 miles from my home. I am a senior citizen without a car. The only other option was to pay to have *** come to my home to pick it up. I live in a rural area with no other options to return unwanted purchases from Amazon. By the way, I am a Prime customer.

    • Whitney J

      Date: 06/24/2025

      My card information got stolen and a purchase was made on Amazon. When you contact customer service you speak with a person in ***** reading from a computer script and all you get is we will escalate this. The criminal was not smart enough to change the address so I receive the packages. Contact customer service again and they tell me that they will escalate it so that my bank will know the charges are fraudulent but dont care about me returning the packages, which are nothing I have use for. I asked for the other account using fraudulent payment to be shut down and they say they cant do that because they have to go by Better Business standards. Absolutely ridiculous that they arent trying to keep customers safe, just care about making money, even if its through stolen money.

    • Khaliyah L

      Date: 06/23/2025

      I ordered a bed frame and mattress from Amazon on 06/11/2025. The order showed as delivered on 06/13/2025 around 34 PM, but when I checked the designated package locker room at my apartment complex, the packages were not there. I immediately contacted Amazon and explained the issue. They claimed *** delivered it within 18 feet of the drop-off area, but I explained that theres only one designated area for deliveriesthe package locker room. I shouldnt have to search the property for a delivery that shouldve only been in one place.Amazon sent replacements for the bed frame and mattress and said I wouldnt be charged. Later that night, around 9 PM, I received another notification that a package had been deliveredmy original mattress and bed frame were finally delivered properly. This shows that the delivery driver falsely marked it as delivered earlier, kept the packages on the truck, and then brought them back later.I contacted Amazon again to cancel the replacement orders. They were able to cancel the mattress but not the bed frame. The replacement bed frame was delivered on 06/17/2025. I scheduled a pickup for 06/19/2025 (69 AM) and was told the driver would call me. I got a vague text from a driver that morning, but I wasnt able to respond. No call ever came, and the package was not picked up.I contacted Amazon again. They promised a new pickup date of 06/23/2025 by *** and assured me the driver and the representative would both follow up. Neither did. On 06/23, I was told *** attempted pickup but couldnt get it. I explained that if Amazon didnt care, neither did I. I retrieved the package from the locker room myself and threw it in the trash compactor.I was repeatedly promised follow-up calls, confirmations, and resolution, yet none of those promises were kept. I spent unnecessary time managing Amazons mistakes for something that should have been a simple return.

    • Ewa B

      Date: 06/23/2025

      Prime membership is a scam , as advertised on website next day or 2 day deliveries for paid members of Prime take up to 6 days or longer. **** cancel because already shipped Cant buy a new one because delivery dates are false . Customer support number is not posted anywhere on the app or website ( or its buried so no one can find it ) . Service representative lie and are condescending. Then they send a survey thru email where dissatisfaction link do not work . How convenient. Very dishonest business that have no regards for 15 year members. Last 2 years Amazon service is unrecognizable from it use to be.

    • johnny t

      Date: 06/23/2025

      Zero stars. Amazon profiting billions per quarter but cannot provide BASIC customer service in any way possible. Took 2 hours and 5 calls to help me with small issue. Agents hang up on you, place you on hold then hang up on you. Supervisors lie all day about sending confirmation of anything. No one is trained or skilled to do BASIC high school teen job duties. Absolutely disgusting and I am requesting compensation for all my water time, energy and for being harassed by Amazon agents. Amazon is constantly breaking state and federal laws, weather over personal data and security, and other illegal practices. Amazon attorneys work 100+ hours a week to pay lawsuits and settlements. I'm requesting a call from higher management to resolve all of my complaints from this incompetent company.

    • Sami C

      Date: 06/23/2025

      Support team getting in and out. i've opened a dispute along with state attorney's geenral office and now they are emailing me to where to sent the gift card balance to which of my card. suddenly they want to help now. what a scam business.

    • Hannah S

      Date: 06/22/2025

      Been a constant costumer with Amazon for a long time. First time I had an issue with them messing up and order and they handled this very poorly. After the **** continued giving me repeated responses it was almost impossible to speak to a person or even find a number, once I did i couldn't understand what the person was saying. I still haven't been notified whether my packages will make it to the correct address, will get a refund, both? Im assuming with the amount of hoops a person needs to jump i wont be getting anything. Ill follow up, but something needs to change.

    • Ed P

      Date: 06/22/2025

      Amazon, just more incompetence! Lied to me by saying that a part I needed would be delivered in 2 days. Another lie! If it were to take more than two day I would have gone elsewhere. This part is for an air conditioner, and today it will be 100 degrees here. Does Amazon care? It does not seem so. Talking to customer service agent and supervisor was like talking to a wall..... AMAZON DOES NOT CARE; "IT WILL BE DELIVERED SOMETIME TOMORROW". MOST LIKELY THAT IS A LIE AS WELL.

    • George G

      Date: 06/22/2025

      The absolute worst place on earth to be a seller. We sold here for 10 years and built an entire multi million dollar a year operation out of it. Then one day because of one email Amazon decides it was going to throw us away and discard us and never allow us back. They have held our money now claiming we cant have our own money for 90 days? They are ruining small businesses and they are a monopoly. Please break them up and hold **** ***** accountable!!! Scamazon needs to be the new name to this awful greedy scam company.

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