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Business Profile

Ecommerce

Amazon.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 113 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

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    • Amazon.com

      1155 Worldwide Blvd Hebron, KY 41048-8648

    • Amazon.com

      1 Centerpoint Blvd New Castle, DE 19720-4172

    • Amazon.com

      4255 Anson Blvd Whitestown, IN 46075-4412

    • Amazon.com

      715 Airtech Pkwy Plainfield, IN 46168-7442

    Customer Review Ratings

    1.13

    Average of 4,695 Customer Reviews

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    Review Details

    • Susan C

      Date: 08/06/2025

      They put my shipping label on someone else's box. I received someone else's items and when I called i was told no problem, you can keep or donate the items you recieved in error and we will send you the stuff you ordered. Which they did. Months later I get an email telling me I'm being charged for items I didn't return. THE ***** FROM THE ORIGINAL PACKAGE I NEVER GOT!! So now for over a month I've been arguing with customer service to have this $150.00 error fixed. I have spoken to them 4 ***** ****** and was told each time it would be fixed in 3-5 days and it wasn't. Yesterday I spoke to a human at the customer service number. He told me he fixed the issue and I would be getting an email within 4-6 hours from customer service and I'll be all set. I got an email. An email explaining how to use customer service. No refund has been given on my Amazon card. I cannot believe these ignorant fools are going to lose thousands of dollars i spend because they want to steal $150.00 from me. I hate ******* but at least I get my stuff immediately and I don't have to deal with this bs.

    • gary h

      Date: 08/05/2025

      order a item and pay for 1 day shipping. next day i get a email saying the item is on backorder and will be a day late and they will refund the cost of shipping. next i get the same email, so i go through the nonsense of trying to call and am told there my account is locked. 8 days now still no refund still no item. they should be shut down for theft. i could go on about the scam from amazon prime as well but why bother

    • Kelly N

      Date: 08/05/2025

      This complaint is about customer service not doing their job correctly. In the past 9 mos, I have had several instances where I send two things back and the system only shows one is returned and they will be charging my credit card if not returned by a specific date. I call the day I receive the email and customer service always says they must have missed scanning one of the two items in the warehouse. They say they have corrected the problem and their system shows the item was indeed received. However, on that specific date, Im charged for the item on my credit card. That is frankly credit card FRAUD and Amazon needs to be called out for it!! I call and they then blame the computer. Somebody or more than one person is causing this problem by not doing their job correctly! Now I wait again 3-5 business days for my refund from a fraudulent credit card charge. ****** in customer service today told me that I am not the only one having this happen to them. I asked her why should I stay with Amazon and she literally went quiet for several seconds until I asked are you still there and she said yes, Im trying to think of an answer. I also got an email while talking with her saying there was no fraudulent activity on my account. Im going to my bank to report Amazon fraud. Im over Amazon! Proceed with caution people!!! Watch for charges for things you dont have!!

    • Stacy B

      Date: 08/05/2025

      This will be the 4th or 5th time now that I have ordered something from Amazon and then have to wait a month or longer for them to just tell me the item is not coming. Either it was lost in transit or the seller didnt ship etc. Yes they are refunding my money ( even though I am unaware they have refunded the money until weeks later) but I am fed up with ordering things that I need/want and not knowing if I am in fact going to really get them or not! When you order something you expect to get it. Amazon needs to do better working with over seas sellers. If they arent going to actually ship and deliver products then dont work with those sellers! I am beyond frustrated. Amazon used to be the best and you could order something and get it next day but now I cant even get them to deliver at all let alone having to wait a month or more to be told I am not getting what I ordered.

    • Nate L

      Date: 08/04/2025

      I returned a defective item to Amazon almost two weeks ago. I was forced to verify my identity via webcam with my ID three times and I was told that their "account specialists" have refused my refund, and will not acknowledge their receiving of the item, even though I have an email receipt from having returned it via Whole Foods. Their India customer service center is less than worthless, refusing to do anything to help and endlessly apologizing without doing anything. ***** this company.

    • Omar M

      Date: 08/04/2025

      I bought an item June 25th 2025 and during prime day it was 40 dollars off. I called to ask for the difference back to my bank card. I was supposed to get it within 5 days. I never got it. July 14 passed by and still no refund. I called again. The escalated my situation (doesn't mean anything) I was now told I'd be getting a full refund of of ****** 7 days later now we're at July 25th. Still no refund. I called again. They put me on an alert to help me get my refund much faster (doesn't mean anything) another week passes by. Now August 1. They told me that I would get my refund on the first. Can you guess? Yup! No refund. So today is August 4th and called amazon.com again. I was told that I am getting now ****** refund and I'm getting it in 5 days. I don't know what kind of liers Amazon has working for them overseas but everyone I've dealt with are incompetent. I just opened a ******** account so I'll just shop there.

    • Zachary T

      Date: 08/04/2025

      So I don't have a bank account so I had to buy Amazon gift cards so I bought two from the dollar store one that had $500 on it and another one that had $15 on it because my order was about $513 or something, then a couple hours later I get an email saying my order has been canceled and my Amazon gift card balance was voided and I would not be a compensated or reimbursed for it and I sent them countless emails back showing them proof that the Amazon gift cards were in fact from a actual seller by giving them pictures of the receipts and they have not responded so I just got over $500 Robbed the from me buy Amazon. This will be the last time I ever use it

    • Jacob S

      Date: 08/03/2025

      I bought some gift cards for myself and others. Amazon has now canceled all of my orders and will not allow me to order anything. They think I am apparently defrauding myself. I was sent an e-mail to confirm that I actually have my card. I provided my credit card statement with the last four, which wasn't enough according to the e-mail. The link "*******************************************************" does not work to upload information and takes me to "Billing verification required," but doesn't allow me to upload information? I have called customer service for them to tell me that they are escalating the situation and should receive a reply in 24 hours (3 days this has been going on). After several calls, I have not been helped at all. I am a paying customer and I want to buy other products as well. Why can't I talk to a person that can just simply restore my account. Please restore my account.

    • Heather H

      Date: 08/03/2025

      Never arrives on time Always denying payment then later accepting and charging card.Customer service lies to you, they will guarantee a solution that does not happen.

    • Tiearra B

      Date: 08/03/2025

      I was charged an additional Prime Membership fee. When I contacted Amazon customer service 3 times, they stated each time that I would receive a refund, however, nothing has been resolved. I still have not seen my stated refund. This is fraud. I am not calling Amazon again just to speak with someone that isn't even in the same country as me! I refuse to buy from Amazon.com. they are stealing money and do not bother to rectify the situation. I would give ZERO stars!

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