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Business Profile

Ecommerce

Amazon.com
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BBB Accredited BusinessNRRated by BBB

Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 125 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

      BBB accredited business seal

    • Amazon.com

      3680 Langley Dr Hebron, KY 41048-9135

    • Amazon.com

      2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

    • Amazon.com

      560 Merrimac Ave Middletown, DE 19709-4652

    • Amazon.com

      1155 Worldwide Blvd Hebron, KY 41048-8648

    Customer Review Ratings

    1.13

    Average of 4,708 Customer Reviews

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    Review Details

    • Michael U

      Date: 10/25/2025

      Amazon prime is a scam. I pay for a subscription to have 2 day shipping but that rarely happens. More packages arrive late than on time. Their customer service **** offer a $5 credit which is which is nothing short of a spit in the face. Then again, how can you trust someone running this company that cheats on his own wife?

    • Thomas S

      Date: 10/25/2025

      Blink home security cameras are unreliable and support is nonexistent.

    • Darrell H

      Date: 10/24/2025

      I have an order that was to be delivered on Oct 11. It is lost by the ****. I have asked for a refund. I was originally told I would have to wait to file the refund until the 16th of October. I just got a chance to do so and now they are telling me I have to wait another week to get a refund. The absolute worst help from their customer service I have ever dealt with.

    • Sandra T

      Date: 10/24/2025

      I ordered a 3 pc sofa set. The company sent a end stand. 5 lb box delivered by *** ( no dispute, they did deliver) problem it wasn't items ordered. Amazon said confirmed delivery, they had me contact seller who stated it was a complimentary gift while I was waiting for my sofa set. It never came. Amazon refuses to refund my money and accuses me of violating their refund terms. I have no sofa to return. I think the company ripped me off, not bait and switch but sending a different product then disappearing. We're talking a $15.00 item delivered for a $1121.00 ordered. They even say they didn't send the item in the email but Amazon keeps insisting it was delivered. **************** won't help, their A to Z guarantee is a joke and they denied my refund. It's awful what I am dealing with.

    • Bob J

      Date: 10/24/2025

      Worst company around. Used to provide good customer service. Cancelled an order but they still shipped. Got on 2 different days, and was told to go to 2 different places to have returned. Absolutely unacceptable since they were in 2 different areas. Maybe they should go to training to provide customer service and stop being a WOKE company!!!!!!!!! Should be able to rate this company with a negative number, that is what they deserve....

    • Daniel M

      Date: 10/24/2025

      I am beyond irritated. I ordered a pair of boots that were supposed to be delivered today. I get notification that they won't be delivered until Sunday. I look at the item on Amazon's website and the same boots can be ordered today and be delivered tomorrow but Amazon wants to make me wait until Sunday to get what I ordered 2 days ago.If you want my business and for me to renew my Prime membership you need to get your stupid website working properly so that people who order stuff aren't waiting behind new orders because you have a logistics SNAFU with AWS. It's not my fault your hosting services went down. Punishing me by making me wait an extra day behind new orders is not the way to keep my business. I can switch everything to ****** and they CAN have me my order in the stated time. This has been an on going problem with Amazon all month. Do it to me one more time and I'll be canceling Prime and will NEVER order from your garbage site ever again.

    • Susan L

      Date: 10/24/2025

      Prefer on 18th to receive on 10/20 no items it said delayed. Not shipped. I tried canceling said I couldnt. 10/23 I call ******** said Id get it that day. I called later **** said she cancelled it. I then called today10/24 and this gal said she wasnt able to cancel it because it was in the warehouse. NOT shipped. When will I get it I asked oh she didnt know. They charged me items not shipped and now I want my money back!

    • Linda l H

      Date: 10/23/2025

      This is a long time coming, and has been an issue for years! I had to many problems with them. My first issue was buying my oldest granddaughter items for her birthday! It wasnt until after I received the items, and saw what I paid for them, I went back on AMAZON to view the invoice! I called the company, and spoke with a representative, long story short, they did not give me the seller I chose to purchase the items from but another seller that charged additional shipping charges, I was refunded over $100.00 dollars. I received items that was used, and it wasnt stated this was refurbished or a returned item. I also had a problem with joining Prime, I tried several times, and they went into my bank account and took the money before the trial period was even over. And recently they charged my account, saying I joined Prime, and I never did! The final straw I purchased a leaf blower tool only in September, received items on the 23rd, but I didnt open it when received, and I do blame myself for that, but it was not time to use it. I just opened it, and it was used broken, with dirt in it, pieces inside rolling around, that you couldnt get to! Again long story short! When I called about it the return window closed, October 9, and would not address the fact this item was used! I even double checked to make sure I didnt purchase a refurbished item. I closed my account, and will not purchase from there ever again! Buyers beware of AMAZON!

    • Chad A

      Date: 10/22/2025

      Amazon restricted my account over some stuff that was their fault and they stole almost $1,800 in gift cards I had. I cant get any response from them so Im putting it out there for everyone to beware. I would not use them for anything ever again. There customer service cant do anything for me and whoever I talked to from there said yes basically Im just out all of my money. Great way to run a business. Now wonder they got so big

    • Eleanor B

      Date: 10/22/2025

      I have been dealing with Amazon for 15+ years. Recently had a charge that I did not make. I called to report it as fraudulent. They told me there was nothing they could do about it and that I am ultimately responsible for payment. Cancelling my account. They are hard to reach and not helpful once you do reach them

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