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Business Profile

Ecommerce

Amazon.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 113 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

      BBB accredited business seal

    • Amazon

      4400 12th Street Ext West Columbia, SC 29172-3300

    • Amazon.com

      3680 Langley Dr Hebron, KY 41048-9135

    • Amazon.com

      1155 Worldwide Blvd Hebron, KY 41048-8648

    • Amazon.com

      3837 Bay Lake Trl Ste 115 N Las Vegas, NV 89030-4449

    Customer Review Ratings

    1.13

    Average of 4,713 Customer Reviews

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    Review Details

    • Angela H

      Date: 07/14/2025

      Im so disapppinted in this company. Everytime I order slmethimg it gets more and more delayed. As a customer this bad business. My last package never came. But its like once you spend money, you dont get quality service at all. Im gpnna not order from Amazon
      They arent dependable

    • Jenny G

      Date: 07/13/2025

      I would give zero stars. Nothing like being targeted because you complain too much!! Continuously
      asking them why they can't follow delivery instructions to oh we will escalate it and yet nothing. It's pretty ballsy to take a picture of my front door and say your package was delivered to the back porch patio area. So my packages have been wet and had ants! Why? Because you don't follow simple instructions - they can simply can come up my driveway drop it off - takes all but 30 seconds if that!! The one associate tried to change my instructions after me repeating it twice that it says to back porch - she literally said so you want it to the front porch now? I was ready to say can't you read?? I had to leave the "useless chat"
      before I got angry. Something needs to be done but not holding my breath with this.

    • Wade B

      Date: 07/12/2025

      Worst of the worst. Order** a camper toilet seat on June 18th. Was told it was running late. It is now July 12. Now they are saying it may be lost. But, they kept the ***** and now I am told it is not refundable. $***** may not sound like much but when you are on a fix** income and 78 years old, it is a lot. I want** to warn anyone doing business with Amazon to be especially careful. I have the receipt and the order number. However, when I us** it, it does not exist. PO-** is not the word when a company rips off seniors. Now, we have to wait until we can save the money up again. You can bet I will not go with Amazon. Dr. **** *******

    • Alnita L B

      Date: 07/12/2025

      Amazon still dont follow delivery direction, I live in apartment complex loo like a house but not four apt in this build my apt number 623 must ring buzzer 633 to be buzzed in to deliver but dont follow and pkg left outside building without my acknowledgment and their stolen complain complain still no change plz help me

    • Brittany F

      Date: 07/11/2025

      If I could give a 0/5 I would. I do not understand the point of paying prime. Time and time again my packages are never delivered within 2 days. I have tried leaving reviews on Amazon about this but they flag it or delete them. This placed seemed to have the most accurate reviews, which no shocker, most are terrible. Unfortunately I dont have any great experiences anywhere anymore. Companies are just too money hungry and dont care about quality or customer service. I will no longer pay for prime. I had it for a year and it wasnt worth it.

    • Kaye T

      Date: 07/11/2025

      Amazon has become totally unreliable. 9 times out 10, my promised delivery date is not met by them. Their customer service is horrible and they don't seem to care. I do my best to NOT shop with this company due to their lack of professionalism and lack of quality service.

    • Benjamin T

      Date: 07/10/2025

      Amazon driver pulled out in front of my vehicle on old ****** road in ********* at approximately 12:05pm today 07-10-2025, then immediately stopped to turn right into *************. I blew my horn and your wonderful employee flipped the bird at me and my wife. So not only is your employee a liability while driving on our roads, he is also very rude. He would not give his name but I took his picture and a picture of the license plate ************* tag ********.

    • Arturo S

      Date: 07/10/2025

      My Amazon account was closed due to a billing verification issue. I submitted my ID and credit card documents to prove I am the rightful cardholder. I have a gift card balance of $522 in my account and have not received any resolution after repeated contact attempts. I am requesting the immediate reinstatement of my account or a refund of my balance.

    • Rochelle W

      Date: 07/09/2025

      The worst customer service of any company. Got a new credit card which has been accepted at several retail stores and online sites; however, Amazon has declined this card seven times! Told me to call my bank -- I called twice and bank assured me card was in good standing. Another told me to delete card and add it back -- I did and it was declined. I have chatted on their website with 8 different customer service experts (different departments) all of whom assure me they can help. They can't and they refer me to a specialty department who promises to get back to me ***** hours. NO ONE HAS EVER GOTTEN BACK TO ME. Today I got an email saying my (already cancelled) order was cancelled! I didn't place this order but the last person I chatted with yesterday must have put it through without my knowledge. I am a long standing Amazon customer who they obviously do not want to keep! They do not know what they are doing, they do not understand what I am telling them, they do not know how to fix a glitch in their system that one of them said exists, and all they do is give promises that are never kept!

    • Shelly L

      Date: 07/09/2025

      I want to address the issue of Amazons so called Amazon prime day that started July the 8 I started watching prices around the end of June a few days before their so called prime sale started all prices on 11 different items I was watching increased by at least 8% the day of prime they went back to their regular prices. Can anyone say False advertising??? You must think the public is really stupid

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