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Business Profile

Ecommerce

Amazon.com
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Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 125 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

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    • Amazon

      4400 12th Street Ext West Columbia, SC 29172-3300

    • Amazon.com

      3680 Langley Dr Hebron, KY 41048-9135

    • Amazon.com

      560 Merrimac Ave Middletown, DE 19709-4652

    • Amazon.com

      1155 Worldwide Blvd Hebron, KY 41048-8648

    Customer Review Ratings

    1.13

    Average of 4,706 Customer Reviews

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    Review Details

    • Samantga B

      Date: 10/21/2025

      This has happened several times. I placed an order with the correct address. I live in a small rural town. Amazon Delivery services picks up the address and the order gets sent to a warehouse 3 hours away and delivered to an address 3 hours away in an entirely different city. The street address is the same but the city is different. Again, Ive inputted the address and city correctly, they keep misdelivering. This is happening to me and 2 other coworkers. Ive contacted customer service several times to get this fixed and it keeps happening. The last time I contacted customer service because I saw it was about to happen again and they straight up told me no and that I was wrong and it was not said in a polite way. Their customer service is garbage and their logistics are garbage. Also have a prime membership and am ordering prime items and its taking a week to arrive instead if the promised two days when you order. Amazon is a scam.

    • Tyari I

      Date: 10/20/2025

      I created an account but now they won't let me get back in my account with my "correct" password or reset my password and the only other option they give you is resetting it with a "phone number" that of course I no longer have anymore.

    • Judy L

      Date: 10/20/2025

      I purchased a dress for my grandsons wedding in July (Noras Dress cream colored) delivered to my daughters residence on Aug 5, 2025. Dress was not as described and was returned per Amazons instructions to *** located in ************ on August 6 2025 I have the tracking # and address of where it was sent sent per Amazons request I was refunded the amount of the dress for $155.12 in September and now Amazon says they have not received the dress back and will charge me for this item. This is the second time they have tried to pull this on me I have receipts from *** and tracking # and NO ONE TO TALK TO IN A CUSTOMER SERVICE OFFICE THIS IS TOTAL C*** and I have no recourse HELP PLEASE ****

    • Elizabeth D

      Date: 10/20/2025

      DO NOT RELY ON AMAZON for the 2025 HOLIDAY. Go to a retail store and buy a bit less. You have no idea how much money you are losing on Amazon. They seem cheap up front but you pay in the end. I do not know if its fraud or just lack of good processes and practices. After decades, I realize that I have to now scour my credit cards to see if I am being credited and charged correctly. Also please note they WILL disappoint this holiday. DO NOT RELY ON AMAZON this season. I cannot say this enough. Take a trip to the store. In the last month, my food order was cancelled TWICE due to resource issues 1-2 HOURS INTO THE DELIVERY WINDOW. I had the flu and relied on it.They claimed to send an umbrella that I never got. Had to chase customer service and the refund. I was promised another. I NEVER got it. I think that I was lied to directly just so they would get a good rating. I also now have to check my credit card to ensure that it was really removed. I should not be compelled to do this on EVERY ORDER.I order so much from Amazon and I? afraid really to go through my orders to understand how many times I may have been scammed.

    • Jesse C

      Date: 10/19/2025

      Yet another undelivered package from Amazon. What a horrible company!

    • David D

      Date: 10/19/2025

      They are quieting dissenting voices when people have had bad experiences on their website in order to drive consumer purchases/growth by intentionally deceiving their clients and instilling a false sense of security. Then when something goes wrong and you go to leave feedback they are actively BLOCKING you from leaving a truthful review of your experience. This is dystopian and needs to be regulated!!!! Do NOT silence dissenting voices in order to benefit yourself!!!!

    • Kathleen K

      Date: 10/19/2025

      Canceled "add person to account upon my death"I was shopping this morning and I was on the "Log in & Security" page. One of the line items just below the passkey line, there an option to add a person to account so upon your death they will have access. I was filling in the name and info of this person, when it suddenly the option disappeared. So I called customer service. I spoke with 3 aginet, who were nice and did the best job with what is available for them to verbalize. They had no idea. I search the internet, and found that "Prime Invitee", a program that initiated in 2009 was canceled 10/1/2025. Why? Now instead you can add family members, but if I die, you will still have to provide birth cert, death cert, bank info, etc......So how is that a benefit. I thought the idea of a beneficiary was a great customer service option. But ********************** does not offer anything unless it will increase the margins. The long game. I am writing in, as Amazon itself does not have a feedback option. If you have an issue, they send it up the chain (maybe), and I will get a call within ***** hours. To keep it private???? I would like to leave a review for the Amazon company. Not for an agent, not for a seller, but for the company. Amazon encourages reviews everywhere, except not a one for public feedback on the Amazon company or AWS. And Amazon Web Services, Amazon et al, is NOT accredited by the Better Business Bureau. How are we supposed to trust this company? I don't think they know what is going on. I would like that option I was offered by Amazon this morning, and started to proceed with it before it disappeared, and Amazon knows nothing about it? No explanation, just go away. How can I leave feedback? You can't publicly. Their error may have been a blessing, since nobody I talked to knew anything about this, giving them more information was probably the wrong move for my security. ******. Don't give Amazon or its 3rd parties data, as they know nothing about where it go

    • Leigh P

      Date: 10/19/2025

      There is ALWAYS something wrong with my Amazon deliveries! Packages are NEVER delivered when they are supposed to be! When you place an order you expect to receive your packages during the time frame Amazon states! This has ALWAYS been an ongoing issue! Disappointing!

    • Don S

      Date: 10/18/2025

      Amazon continues to miss delivery dates. **************** promise to Expedite, gives new dates then you receive an Email with the same old dates. They claim it's due to product sitting at the Wrong Fulfillment Centers and / or delays. Really 2 month delays? Only Solution they offer is to cancel the Order.

    • Lily J

      Date: 10/18/2025

      Awful. I called Amazon and spoke to a supervisor named *****. I explained that a product was advertised for being sold for $13 on Amazon when I went to make the purchase it said $21.19. This is clearly bait and switch which is illegal. I sent Amazon the pictures showing the price and then it was supposed to be $13 on their website but they refused to discuss this any further and said I was out of luck. I have never experienced such poor customer service as I did with **** and the woman I spoke to before him. This is unacceptable and shame on Amazon.

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