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Business Profile

Ecommerce

Amazon.com
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 125 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

      BBB accredited business seal

    • Amazon.com

      2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

    • Amazon.com

      1155 Worldwide Blvd Hebron, KY 41048-8648

    • Amazon.com

      560 Merrimac Ave Middletown, DE 19709-4652

    • Amazon.com

      1 Centerpoint Blvd New Castle, DE 19720-4172

    Customer Review Ratings

    1.13

    Average of 4,707 Customer Reviews

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    Review Details

    • Anna N

      Date: 10/28/2025

      I reset my laptop. Lost email password etc. I can not give Amazon.com my usual information because I no longer have it. Spent 2 weeks gave them every detail on my statement. Told them what I bought. They are still sending me products on items that I would have cancelled. Just received a case of cat food that I would of cancelled if I was able to get in to my account.. Gave them last 4 digest of credit card said they needed a expiration date . I haven't had the card for years. There payment is due 10/28/2025. I am not going to pay it because I think that is the only way I can prove who I am

    • Paul M

      Date: 10/28/2025

      If I could give negative number I would the customer service is rude when trying to cancel Amazon prime I will never do bisness with this place I would recommend others not to either there a rip off company just out to take your money

    • Erin B

      Date: 10/27/2025

      I ordered a tie pin for my husband for a special occasion. I ordered the item on Saturday it came Monday. In the Amazon package was brass bolts, nuts, and screws. The event is on Thursday. Called customer service for them to tell me to send the item back and once received they will refund me my money. Not only do they want me to go out my way to return an item that I didn't purchase but I have to wait for a refund. I don't have want a refund I want the tie.

    • Sarah K

      Date: 10/27/2025

      There should be no stars for Amazon honestly. Normally whenever I get defective items, I didn't have to return it & got my money back anyways and that has happened several times in the past. I ordered a night stand for my daughter, and it arrived defective upon arrival and the customer service from ********************** is sh$T%show where they wanted me to return the item despite it being defective. I only have 1 vehicle as my husband is active duty and has work all week and lower back issues. So I can ONLY get my money back if I return a defective item. I am now strongly considering in ending my Prime Membership and my Amazon account altogether. The entire customer service at ********************** is a c*** show and unacceptable.

    • John H

      Date: 10/26/2025

      i am being charged for prime without knowing about it for five months when i tried to contact them and no response, no help and chime did nothing for me either so this leaves me no choice.

    • Barbara K

      Date: 10/26/2025

      Terrible company!! Never received my refund nor my item!! They also ripped my husband off on a $100 e MasterCard!! Don't ever buy any gift cards through them or the balance will be removed just as soon as you activate it and Amazon won't do anything about it!!

    • yuekun y

      Date: 10/25/2025

      Ive been an Amazon Prime member for several years and generally appreciate their service. However, for the past three and a half years, nearly every package Ive ordered has been delivered to the wrong address despite my account having the correct address entered as A Instead, my packages are repeatedly sent to a nearby but incorrect address: B Ive reported this problem to Amazons customer service at least five times and even emailed Executive Relations with screenshots and order numbers, yet the issue remains unresolved. The repeated misdeliveries strongly suggest a systemic routing or address mapping error rather than an isolated driver mistake.This has caused years of inconvenience, lost packages, and wasted time following up with customer service. As a paying ********************** member, I expected consistent and reliable delivery service. Im asking Amazon to:Escalate this to their logistics or address-validation team for permanent correction.Provide fair compensation for repeated service failures under my Prime membership.I still hope Amazon will take this matter seriously and help ensure that future deliveries finally reach my correct home address.

    • Michael U

      Date: 10/25/2025

      Amazon prime is a scam. I pay for a subscription to have 2 day shipping but that rarely happens. More packages arrive late than on time. Their customer service **** offer a $5 credit which is which is nothing short of a spit in the face. Then again, how can you trust someone running this company that cheats on his own wife?

    • Thomas S

      Date: 10/25/2025

      Blink home security cameras are unreliable and support is nonexistent.

    • Melissa L

      Date: 10/24/2025

      Amazon prime continues to charge my credit card over and over and when I call customer service they say that card's not on file I have the bank statements to prove that they continue to steal from me.

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