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Business Profile

Ecommerce

Amazon.com

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 114 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

      BBB accredited business seal

    • Amazon.com

      1155 Worldwide Blvd Hebron, KY 41048-8648

    • Amazon.com

      1 Centerpoint Blvd New Castle, DE 19720-4172

    • Amazon.com

      4255 Anson Blvd Whitestown, IN 46075-4412

    • Amazon.com

      715 Airtech Pkwy Plainfield, IN 46168-7442

    Customer Review Ratings

    1.13

    Average of 4,685 Customer Reviews

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    Leave a Review

    Review Details

    • Elizabeth L

      Date: 10/06/2022

      I am filing a complaint against *******************************, technical manager at Amazon Web Services LLC. He committed fraud when he told me someone was hacking into my computer. He directed me to purchase two Apple Id cards for $500 each, give him the code nos and he would definitely reimburse me. He never reimbursed me and never performed the service he offered. I am out $1,000 due to the fraud this man committed. I need your help, BBB!

    • Kara C

      Date: 10/04/2022

      I ordered a subscription product for our Blink Security Device for our security cameras at our office and charged our business credit card. Our business credit card account flagged the transaction as fraudulent, and instead of Amazon declining the payment, they charged the next credit card on file, an employee's credit card. We never okayed this service- if a payment is declined, please charge a different card on the account. I believe this to be fraudulent activity and want to let others know to be careful of this.

    • LARRY H

      Date: 10/04/2022

      I PURCHASED AN **** FROM AMAZON FOR 100 DOLLARS. THE **** WAS DEFECTIVE. I RETURNED IT TO AMAZON, AND A FEW DAYS LATER WAS NOTIFIED THAT THE PURCHASE PRICE HAD BEEN REFUNDED. THE CREDIT NEVER SHOWED UP ON MY CREDIT CARD ACCOUNT. I CONTACTED AMAZON, AND WAS TOLD THAT THE MONEY HAD NOT ACTUALLY BEEN REFUNDED, BUT WAS CREDITED TO MY AMAZON ACCOUNT, AND I COULD USE IT ON MY NEXT PURCHASE. IN OTHER WORDS, THE ONLY WAY TO GET THE MONEY IS TO SPEND IT AT AMAZON. IF I CHOOSE NOT TO MAKE ANYMORE PURCHASES FROM AMAZON, THEN THAT MONEY IS LOST FOREVER. THAT PRACTICE MAY NOT BE ILLEGAL, BUT IT IS SLEEZY, AND UNETHICAL.

    • Arthur A

      Date: 10/04/2022

      **************** was reluctant regarding a item returned on 09/01/2022 via *** and called again today on 10/03/2022 because I was told to call this day to finally get the refund and laughing at me as being a prime member they have all information they needed yet still asking questions and my prime membership was canceled ??

    • Cheryl S

      Date: 10/03/2022

      Amazon business has my phone number hooked up to another account with someone elses name on it and they would not give me the information that I need to verify a report to the Better Business Bureau and file claim they have a People call and say $1000 have been added to their account and they know that thing ***

    • Larry S

      Date: 10/03/2022

      Didnt solve my problem and hung up on me when ask to speak with some else.

    • Tom K.

      Date: 10/03/2022

      Ordered 12 cases of minestrone soup and 1 case was incorrect, got 1 case of lentil soup. Called Amazon customer service and had me on the phone for 1 hour. Finally spoke to supervisor whom told me to upload picture of soup and label, now they send me an email stating they can't verify the mistake! What a crock from such a big company!

    • Sarah S

      Date: 10/02/2022

      I bought a tablet from Amazon online. The Amazon delivery driver delivered it to the wrong address. The picture the delivery person sent showed the package on the porch of the wrong address. I called Amazon customer service told them this. I was transferred to a different department then I was told I would not be getting a refund nor replacement and that this was based on their policy.

    • Tondalia R.

      Date: 10/02/2022

      I ordered a mattress from Amazon and before the month was over it had started leaning and it started puckering. I called several times to ask for a refund I was told several times that I would get one. I never did hear it is three months later I still have the puckering mattress. I also canceled my prime membership and prime music I am still being charge for both of them and no one will talk to me because they keep sending messages to a number here a number there and I still am being charged today for the prime membership and the prime music. I would like a solution to my problem because this is ridiculous. Eventually I will cancel my Amazon credit card.

    • Crystal G

      Date: 10/02/2022

      I have ordered from Amazon for 3 years from this address and no problems. Then from September ***** I have had 12 orders marked UNDELIVERABLE. I have called several times trying to get this resolved been on the phone with them for hours. All they keep saying is the package has been damaged. NO WAY 12 packages in a 16 day timeframe can this happen. All they will say is lets go through your orders and each one they say you will be refunded. I have told them Ill keep an eye on that even tho its annoying. All I want is for them to fix this problem. I even reorder some of these orders as they have asked me to do and those are marked UNDELIVERABLEIve even asked for a manager to speak to and nope no manager has yet to talk to me.

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