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Business Profile

Ecommerce

Amazon.com

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 114 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

      BBB accredited business seal

    • Amazon.com

      1155 Worldwide Blvd Hebron, KY 41048-8648

    • Amazon.com

      1 Centerpoint Blvd New Castle, DE 19720-4172

    • Amazon.com

      4255 Anson Blvd Whitestown, IN 46075-4412

    • Amazon.com

      715 Airtech Pkwy Plainfield, IN 46168-7442

    Customer Review Ratings

    1.13

    Average of 4,685 Customer Reviews

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    Review Details

    • Rafael C

      Date: 10/01/2022

      Now, I have been hacked on my Amazon Account on numerous occasions for the past five years. An in the past two weeks of September 2022, been hacked twice. Now I've called Amazon to complain about this situation! It has to be an employee of Amazon and I've requested their name, address and phone number. In order to *** them personally! Which their customer reps refuse to do.Besides they owe me two which are:1. Top ************ ordered in June of 2022 and paid for.2. A glass tubular ordered in May of 2022 and paid for.Which as of yet I have not received. But meanwhile some of their employees hack account of customers to buy items and deliver to them.Amazon is a big company but lousy customer service, when reporting bad or hacking is***s to their freaking attention!I mean why not post phone numbers to call them to resolve any is***s? They have a whole list of c*** is***s boxes but no phone numbers why??? CHICKEN S**** I GUESS!! HIRE AMERICAN PEOPLE NOT THES INDIANS FROM ASIA TO ANSWER QUESTIONS!!

    • Ronald E

      Date: 10/01/2022

      I returned an item a day after it was delivered because the item is not working. I returned it at *** drop off at 9/11/22. Website tells me to wait for two weeks for a refund. Two weeks later, I still haven't received my refund so I called their customer service about this. **************** says that he will credit it to my Amazon gift card balance and I just need to wait for 2 - 3 hours to be credited. 24 hours have passed, still no refund. I called again their customer service and I got the same response. Same thing, no refund. For the third time, I called their customer service and says that they just received the item and says I need to wait for another week or two. I'm starting to get frustrated with this company and considering to cancel our prime membership.

    • Rita H

      Date: 09/30/2022

      Amazon has been holding my $400 refund, they claim it can take up to 45 days to receive a refund and its been 17 days since they received my purchase in the Amazon Warehouse, however Amazon still has not refunded my money to my Bank. This practice should be against the consumer law.

    • Tom N

      Date: 09/30/2022

      I tried to contact a representative from Amazon to correct a situation. When the phone was finally answered, the woman could hardly speak English. She stated she was in ******, so I requested to speak to a ****** representative. She explained to me that although Amazon is a ****** based company, the call centers we worldwide. I have decided that this company does not meet MY requirements to do business with me. I revoke Amazons privilege.

    • Lauren S.

      Date: 09/30/2022

      I had a $4 credit to buy or rent a movie. I clicked on a movie and it said $1.99 and $4 credit will be applied. I thought the movie would be free. When I got charged $1.99 I reached out to Amazon to see why because it should have been free. Well they said that the movie was $5.99. It never said anything about it being $5.99 because I never would have paid for a movie rental. They did not care. They have lost a customer over $4. It's just not good customer service. I spent a lot of money with them and this is how they treat me. No thank you!! Goodbye to amazon!

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