Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,749 total complaints in the last 3 years.
22,112 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Apple Watch from Amazon back in April of 2025 Under the knowledge that that watch according to Amazon website that watch would be compatible with my IPhone 11 So I purchased it and it was delivered. I spent a day and half trying pairing it and it would not work. I took the watch to ********* only to be advised by them that that would not pair at all. So I returned the watch to An Amazon drop location. In ****** **. I received a confirmation from Amazon that day confirming they received their product back. And was advised by Amazon that I would receive my money back in 14 days to my credit card.(THAT NEVER HAPPENED)I went through my bank to file a dispute to get my money back and yes my bank did refund me the money. However now Amazon is harassing me over charges and claiming I never paid them for products that were purchased by me and paid for. And these so called charges are unrelated to my initial claim.I want the BBB to call or go up to Amazon and request a review of the issue I have and request that Amazon leave me alone. Because my bank has already refunded me. And the other so called charges theyre referring to that need to be paid have been paid.
Business Response
Date: 07/07/2025
Hello *******,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

We apologize that you haven't yet received a refund for order. We're happy to assist you further.

However, we cant take any action without first receiving the requested Incident Report.

Please reply to this the email with your responses to the following questions in English or Spanish. You must reply from the email address associated with the Amazon account that you used to place this order.

Youre able send your responses directly in an email or through an attachment such as a PDF or JPG file.

To be considered for review, the Incident Report has to be submitted on or before this date: 20-August-2025. Send one set of responses for each package containing an item that you returned to Amazon but haven't yet received a refund.

After you submit your Incident Report, you may be asked to complete additional steps before we can complete our investigation.

Incident Report

1. Order number:_______________

2. Today's date. (MM/DD/YYYY):_______________

3. Date return item was shipped. (MM/DD/YYYY):_______________

4. How did you ship back your return? (For example: *** picks up, *** drop off, mailed with ***** or ****************************, etc. ):_______________.

5. Description of the item returned (item name, color, size, quantity, etc.):_______________.

6. Have you experienced prior issues with returning items to Amazon?_______________

Additionally, I confirm that there is no charge dispute filed for the Apple watch.

Thank you for your understanding. Have a great day ahead!
Regards,

Srilaxmi
Amazon.com
*****************************
Initial Complaint
Date:07/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased Ginbel 2 pack curtain rods on March 6, 2025 and returned using *** tracking label provided by Amazon. The tracking # has identified the product was received at Amazon however, they have reversed the refund and charged me for the item on July 2.I called Amazon two times and was told the item was received but marked as bed sheets which are not items I purchased.
Business Response
Date: 07/03/2025
Hello *********,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

Upon reviewing, I see that package was received at our return center and and I'm sorry to see that you were retro-charged.

To make things right for you, I've processed refund of $35.30 to your payment mode and will be credited in 3-5 business days.

I've fixed the error and please be assured you will not be charged again.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Initial Complaint
Date:06/27/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AWS is refusing to investigate clearly unauthorized usage on my account unless I agree to activate more AWS services. This behavior is coercive, deceptive, and possibly illegal. I have not used AWS in years, did not authorize any services, and have had my account compromised by unknown third parties using suspicious email addresses. AWS attempted to charge $3,258.27 for services I never used They are demanding I enable services like CloudWatch and Budgets before they will even begin investigating *** continues to send billing threats and has now restricted my account My payment method (Cash ********* has been targeted, though no money has been withdrawn Their repeated use of internal policy (Shared Responsibility Model) does not override federal and Georgia state law Resolution Requested: Full cancellation of all unauthorized billing attempts Fraud review conducted without forced service activations Permanent account closure Written confirmation of no liability Sincerely,**** ******
Business Response
Date: 06/28/2025
Hello,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regard to AWS account.

To investigate this further, kindly help us with the 12-Digit Numeric AWS Account Number and AWS Case ID or Ticket ID, which was raised earlier pertaining to the issue, so that we can review and help you with it.

Thank you for your patience and understanding in this regard.
Regards,
Prashanth
Initial Complaint
Date:06/18/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*** suspended my account for non-payment, and I agreed with that. I told them that I would be making the pending payments soon, but now my AWS console is completely blocked. 1- I can't add a credit/debit card to make payments 2- I can't see the pending invoices 3- I can't contact them directly from the website 4- I can't live chat directly from the website Now I have the funds to make the payments as agreed with them, but I CAN'T I emailed them more than 30 times over the last 3 weeks, and the issue still persists, and they don't care about solving my issue. Every time, I contact them, they say the same things and I keep telling them that the system doesn't permit me to do anything and they are refusing the fix the issue. NOW they threatened to permanently delete my AWS console account if I don't make pending payments, BUT it's blocked, and the system doesn't permit me to make the payments. I WANT AMAZON WEB SERVICES **** TO UNLOCK MY ACCOUNT IMMEDIATELY SO THAT I CAN MAKE THE PAYMENTS AND REACTIVATE MY CONSOLE. Sincerely, ****** SAMBAHO
Business Response
Date: 06/25/2025
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry about the issues you had with your AWS account. I've escalated this issue to our team and I see they have sent an email on your registered email id on June 20, 2025 with the information to reinstate your account. I request to please follow the instructions they provided to get this resolved.

If you get any issues, please let us know, I'll be happy to help.

Thank you for contacting Amazon.com.

Regards,
******** A
Amazon.com

Customer Answer
Date: 06/25/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I can access my AWS account now. So I will add the payment methods and pay the balanes and reactivate it.

Thanks so much for the support!

Sincerely,

****** Sambaho
Initial Complaint
Date:06/16/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im writing because Amazon is not fulfilling its responsibilities toward me as a seller. They repeatedly ask for the same information, even though Ive already provided it in full.On June 4, I was notified of alleged review manipulation. I investigated internally, identified the issue, resolved it, and submitted an appeal admitting the mistake and providing all requested details:Documentation providing details on coaching imparted on Amazon policies, and a signed copy of amendments to company guidelines for the adherence of Amazon policies Please see the Training Sheet and SOP documents attached.Documents supporting a cancellation of the partnership agreement, or signed documents providing details on coaching imparted on Amazon policies. Please see the Employment Termination Agreement and Training Sheet files attached.Documents providing details of action as per the company's Corrective Action Guidelines for the involved family member. We did not have any family member involved, there must have been a mistake.Termination of agreement with the third party, or a revised agreement or terms and conditions with the third party. Please see Employment Termination Agreement attached A PDF illustrating the methodology used for coordinating buyer activity or third party activity to boost an ASIN's ranking Please see the screenshot of one of the employees conversations with the **************** information, for example, a name, email address, or phone number and details of how the third party service was located, for example, the website URL associated with their services. Please see that in the appeal text.Despite this, Amazon again requested the same data and referred to a "family member" which is irrelevant to my situation. I find it deeply unfair that my appeal was seemingly auto-rejected without proper review.I respectfully ask for a fair review of the submitted appeal and documents. Everything is attached once again.
Business Response
Date: 06/28/2025
Hello from Amazon.com,
I understand that you are contacting is regarding suspended account.
Seller's account has been reinstated due to their Account Health Rating.
Initial Complaint
Date:06/14/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received notification from Amazon that "We are contacting you about an unresolved product return that you initiated on Amazon.com. Following a recent internal review, we identified a very small subset of returns where we issued a refund, but the payment never went through."I reached out to Amazon; however, the two attempts to resolve the issue resulted in having the representative refusing to address the issue stating, "you need to contact your back and have them send out a check" or "there is nothing I can do."The return and payment that never went through is related to "Order 112-5943431-9385051. Refund of $153.64."The payment never went through because the credit card and financial account linked to the credit card has been closed for at least four years. Amazon needs to resolve this issue and either send a check to the address listed on the account or credit the refund to the existing account. Failure to do so will result in me filing a lawsuit.I am using this form of communication with Amazon since their representatives have failed to resolve the issue and will not discuss the problem further.
Business Response
Date: 06/17/2025
Hello ****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have reviewed your complaint and apologies for the inconvenience caused.

On checking, I see that refund was processed to the payment method used on the order. Due to debit and credit card regulations, we're required to process all refunds to the original payment method used for the purchase.

As your account has been closed or canceled and if you have another account with the same issuing bank, the bank can usually apply the refund to your other account. If you don't have an account with the bank anymore, they should issue you a refund check.

Thank you for your understanding.

Regards,
*******
Amazon.com
*****************************
Customer Answer
Date: 06/17/2025

Complaint: 23470561

I am rejecting this response because: I never received the refund via bank credit, account credit, nor check. Amazon refuses to process the refund.

Sincerely,

**** ****
Initial Complaint
Date:06/14/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When I go to write a review it says Im blocked due to unusual review activity, then I writhe them for a explanation and never got one , due to being a long time customer and never doing a bad review or said anything out of the way , I take it to be unfair when they cant give an explanation and send me reminders to do a review
Business Response
Date: 07/17/2025
Hello *****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to know you're blocked to write a review.

I've reached out to our internal team and they have confirmed that they reinstated the reviewing privileges and previously contributed reviews on 2025-06-28. You should now be able to review.

Thank you for your patience.

Regards,
*******
Amazon.com
*****************************
Customer Answer
Date: 07/17/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:06/14/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Description of my problem Since July 2024, I have been billed $0.50 monthly by ***, even though I canceled the relevant AWS subscription during that same month. I have closed all AWS accounts under my name and have no active services or subscriptions with them. I have contacted *** customer support multiple times to request clarification or invoices related to these charges. Unfortunately, *** has been unable or unwilling to provide any documentation, invoice, or account information tied to these transactions. In my most recent communication, *** support acknowledged that the charge might be associated with an orphaned or inactive subscription, but refused to investigate further. I have also changed to a different USAA credit card, but the $0.50 AWS charge has continued to appear. This suggests that *** may have retained or linked my payment information in a way that bypasses account-level closures.Resolution Requested: Identify and fully terminate any AWS services or accounts linked to my payment information Provide a detailed explanation and invoice for the charges Issue a refund for unauthorized or unexplained charges Ensure no further charges are made to my credit card I am seeking BBBs assistance to escalate this issue, as *** has not provided a reasonable resolution through direct support.
Business Response
Date: 06/24/2025
Hello *****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reached out to concerned team regarding the charges and see that team has responded. For your convenience, I'm including the response below:

"Thank you for thoroughly checking your records for any AWS notification emails!

I can confirm that I sent the "June 2025 AWS Charge Inquiry" email on June 17, 2025 at 11:29 (PST). Due to AWS security policies, I cannot share any additional account details.

Since you've confirmed no other users are authorized to use your information, we recommend contacting your bank or credit card company to initiate either a chargeback or unauthorized use report.

I understand this situation has been frustrating. While this may not be the ideal outcome, I appreciate your cooperation in providing additional information to our team."

I hope this helps.

Regards,
*******
Amazon.com
*****************************
Initial Complaint
Date:06/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a couch on Amazon February 12th 2025 that I unfortunately did not open cause I wasnt home until just after the 30-day return window. Upon assembling, I found the product to be extremely poor in quality, its wobbly, unsafe, and not as described.I attempted to contact the seller, but they listed anon-functional phone numberon their website and did not respond to any of my emails. I reached out to Amazon but was told that nothing could be done. I also disputed the charge with my credit card issuer, but this was unsuccessful.I demanded that this matter be escalated to Executive Customer Relations or a senior support representative but nothing was done. A seller providing false contact information and ignoring buyers violates Amazons A-to-Z Guarantee and creates a fraudulent purchasing environment.I would appreciate your help in processing a return or full refund due to the sellers deceptive practices and the products defective nature. I can provide photo evidence and all correspondence if needed.I initially Amazon also lied to me that my refund was initiated May 19th and till now, Im yet to get my refund. Not only was I deceived by the Amazon, I was technically defrauded by the seller as their phone number directed me to a church!!!!!
Business Response
Date: 06/25/2025
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email about order 111-4517444-4755415. We have researched this matter and confirmed that the dispute in question has been resolved between Amazon.com and your card issuer. Therefore, we will not be able to reimburse you.Please contact your card issuer for more information about reimbursement for this purchase. In the future, file an A-to-z Guarantee claim to resolve any issues related to Amazon store purchases before contacting your card issuer. For more information, go to the "A-to-z Guarantee" section of our Help pages: (www.amazon.com/gp/help/customer/display.html/ref=*************/?nodeId=201889250)

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Customer Answer
Date: 06/25/2025

Complaint: 23435401

I am rejecting this response because:
Hello Sasha,
Thank you for your response, though I must express my disappointment with the continued lack of resolution.
To clarify, the item from order 111-4517444-4755415 was indeed delivered, but it arrived in extremely poor conditionand was not of acceptable quality. Efforts to contact the seller directly were unsuccessful and concerning, as the phone number provided led to a church, not a business. This raised immediate red flags and made direct resolution impossible.

Due to Amazons inaction, I filed a dispute with my card issuer. A temporary credit was issued during the investigation, but it was reversed after the dispute was closed still without Amazon offering any accountability or resolution. At this point, I have paid for a defective item, received no viable support from the seller or Amazon, and have been left without recourse.
I expect the following:

Proof that Amazon processed the payment successfully because my bank stands on the fact no successful payment/reimbursement was made by Amazon.
A full refund or equivalent compensation for this unresolved issue.

Let me be clear: I exhausted all appropriate channels before contacting my card issuer and the BBB. The way this has been handled is unacceptable and undermines confidence in Amazons buyer protection policies. I expect this to be reviewed seriously and resolved without further delay.
Sincerely,

Halimat
Initial Complaint
Date:06/05/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order #***-5893611-9467418, a sweater for $15.68. I was sent the wrong color, contacted Amazon to see if the color I ordered existed, I ordered wine red and received red, not wine colored at all but there was only one red option. I was told yes, it did exist that had checked. I questioned them more because I didnt want a hassle, if it didnt exist no problem I would return the wrong one and be done with it. I was assured this was just an error for me to dispose of sweater and I would receive the correct one the next day. Order #***-5249439-0729847 was the replacement order #. Upon receipt of item it was the exact same ugly red I received the first time. Once again I reached out to let them know. Again I received an apology and was told to dispose of the item and they would issue a refund for the $15:68. I offered to send back both sweaters and was told no, this was their error to dispose, donate, whatever. Then on 12/15/24, I received a reminder email to return the sweater, I immediately reached out again as I was told always to NOT return the item(s) and was never provided a way to return them (a QR code or label), I was again told not to return it, to dispose, donate, or whatever, the email was sent in error and I would not be charged and not to worry about it. Then on 1/5/25, I was charged $39.20 for the item, an item that first was only $15.68, second, I was repeatedly told NOT to return anything, and third, I had no way to return it because again they never provided a label or a QR code to do so! I have spent months arguing with them and my credit card company to get my money back and they have refused and just continued to lie about the situation! All of my interactions were done via chat, so I have proof that everything I said is correct, but I was told sry our people provided wrong info, but thats not my fault! I would have gladly returned both items as they are useless to me! I Want my money back!
Business Response
Date: 06/10/2025
Hello,

I'm Naveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm very sorry to hear about the frustrating experience that you've had recently with our team regarding your order # 112-5249439-0729847. I can certainly understand your request and to help you with this, I have looped in our internal team and got an update on the request as below:

We are unable to issue refund as we have checked and confirmed the original order is not yet returned.

Thanks for your patience and understanding in this regard.
Customer Answer
Date: 06/10/2025

Complaint: 23428395

I am rejecting this response because:
i have never been provided a return label. I have never had an issue returning the item but you guys have refused to give me the means to do so! How would I even know where to send it without a label? What would I include in the package without you knowing it was coming back?? I was always told to NOT return the item so how could I have ever fixed any of this without assistance from you guys that still to this day have never gotten?? Send me the return label and it will go out today back to you!!!

Sincerely,

Keri Boss
Business Response
Date: 06/12/2025
Hello,

I'm Naveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Return label for the order # ***-5893611-9467418 and order # ***-5249439-0729847 was Initiated on October 27, 2024 with Tracking ID ****************** and with Return Authorization ID: ************

As the original order is not yet returned we are unable to issue the refund.

Thanks for your patience and understanding in this regard.
Customer Answer
Date: 06/12/2025

Complaint: 23428395

I am rejecting this response because:

as I have said multiple times, I was NEVER provided the return label! I have requested it and offered to return the item multiple times but without the label I have been unable to. Please email me the label and I will get the item out to you immediately!

Sincerely,

Keri Boss
Business Response
Date: 06/12/2025
Hello,

I'm Naveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

As the Return label for the order # ***-5893611-9467418 and order # ***-5249439-0729847 was already provided on October 27, 2024 with Tracking ID ****************** and the return window for this order has ended on November 13th 2024. We no longer have the option to provide a return label.

Thanks for your patience and understanding in this regard.
Customer Answer
Date: 06/12/2025

Complaint: 23428395

I am rejecting this response because:
the lies continue! I was never provided a label, *** how many times you need to hear that! There was never a label on my account or emailed to me and the fact that I was always told to keep the item pretty much proves there was never a label! I want this nightmare to end so please provide me with instructions to return the item immediately! This entire mess has been a s*** show from the lies, to me being charged more than double what the item cost, to more lies! I tried multiple times to return the item but you never wanted it back! So get me instructions so I can so I can put this behind me!

Sincerely,

Keri Boss

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Amazon.com is BBB Accredited.