Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,608 total complaints in the last 3 years.
21,557 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've recently encountered real issues with your customer support and service. Background: I've been an Amazon customer since at least 2001 (and probably earlier). We appreciate your site and service. On Prime Day(s), I purchased 5 ********** Gallery Air Conditioners. 4 of the ACs were clearly marked as "******" BTUs, and one was clearly marked as "****** BTUs). See picture below of the order numbers and the clearly identified BTU capacity. On July 15th, one ****** BTU AC was delivered and two ****** BTU ACs were delivered. The next day, on the 16th an additional two ****** BTUs were delivered. In sum, there was a mess up. I received one ****** BTU and four ****** BTU. There was a switcheroo. On the 15th I called Amazon ***************** I was told that I would receive a partial refund of 50% on the two mislabeled ****** BTU units. And that I should call on the 16th, and receive a partial refund of 50% on the other two. In sum, i would receive a 50% refund on the four mislabeled ACs. I found this acceptable. Based on this knowledge and because it was hot, I had the ACs installed. The next day, I called up and was told I would still be receiving the partial refund but that I needed to send pictures of the incorrectly received ACs to a link that would be sent by Amazon customer service. The link was never sent. I then called a few times afterwards and was told something new. That I needed to return the ACs for a refund. This I could no longer do since I paid $500 to install the ACs based on the promise Amazon customer service made for a partial refund and the fact that they were ALREADY INSTALLED. When I asked to escalate this to someone in customer service I was hung up on. My ask: please make due on your pledge for refund of 50% on the mislabeled ACs. Based on the hours at this point that I have spent on this issue, I am also curious how else Amazon can make this right.
Business Response
Date: 08/07/2025
Hello ******,

I'* ***** ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you've had with your 4 of ********** Gallery Smart Inverter Window Air Conditioners.

I've checked and see that the item was listed as 12,000 BTU instead of 10,000 BTU. I can confirm that the listing was already corrected on our website. To make this right for you, we can issue a 20% refund/gift card for these items. Unfortunately, we won't be able to offer any additional refund from our end. Or, you may return them for a full refund if they no longer meet your needs.

Thanks for your understanding.

Regards,

***** *.
Amazon.com
*****************************
============================

Customer Answer
Date: 08/18/2025
I reject this resolution. I my email post shows, the ** Units were listed at ****** BTU and showed up as ****** BTUs. I spoke to someone at Amazon and they confirmed i would receive 50% off. That is my proposed resolution.

Thank you - Ari

Business Response
Date: 08/29/2025
Hello ******,

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for any misunderstanding.

As mentioned, you can keep the items for 20% discount. Or, you can return them for a full refund if they're still eligible for return. Unfortunately, we won't be able to offer 50% discount for any item on our website.

We hope to see you again soon!

Regards,

***** *.
Amazon.com
*****************************
============================
Customer Answer
Date: 08/30/2025

Complaint: ********

I am rejecting this response because:
1. They do not respond to complaint that they sent the wrong air conditioners. To summarize: I ordered 4 "****** BTUs AC" and they sent 4 "****** BTU AC"
2. They did not respond to the faulty information I received when I called up. When I first called customer service, I was told I would receive 50% back and should keep the ACs. But I should call back the next day once the other two ACs were delivered. On that basis, and because it was hot - it is summer after all - I installed the ACs. When I called back to customer service, I was told i would still receive the 50% on all four units but I needed to send a video to a link that would be emailed me. I was never sent that link. I was then told I could only received a refund if i returned the AC. BUT THEY WERE ALREADY INSTALLED BECAUSE OF INFO I RECEIVED FROM AMAZON.
In sum, Amazon has bungled this from the start. 1) they sent me the wrong ACs 2) they gave me information which I used in my decision making process. They then reneged.
Amazon's response does not challenge any of this. They just say again what they will be doing.
My ask is simple. They keep their word.
Sincerely,

****** (***) *****
Business Response
Date: 09/09/2025
Hello ******,

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for any misunderstanding.

I've already shared all the available options for these items.

!) We can issue a 20% refund if you'd like to keep them.
2) You may return them for a refund if they're still eligible for return.

Please let me know which option you'd prefer.

We hope to see you again soon!

Regards,

***** *.
Amazon.com
*****************************
============================

Customer Answer
Date: 09/11/2025

Complaint: ********

I am rejecting this response because: Amazon still has not responded to the substance of my compliant. 1) They mislabeled a product 2) when I called up, they responded I could receive 50% back.
In all communications they have deflected the issue and just responded with a generic "I'm sorry." Time for Amazon to keep it's word when it makes a mistake.

Sincerely,

****** (***) *****
Business Response
Date: 09/12/2025
Hello ******,

Thank you for taking the time to provide detailed information regarding your experience with the recent order of ********** Gallery Air Conditioners. I appreciate you bringing this matter to our attention and giving us the opportunity to address it properly.

First and foremost, I would like to apologize sincerely for the inconvenience and frustration this situation has caused you. Providing accurate product information and delivering the correct items as ordered is of utmost importance to us, and we clearly fell short in this instance.

After carefully reviewing the details of your complaint and the previous correspondence, I understand that there was a miscommunication regarding the resolution offered by our customer service team. While I empathize with your expectation of receiving a 50% refund based on the initial information provided, that correspondence does not align with our current policies and procedures.

At this stage, the available options for these items are:

1. We can issue a 20% refund if you choose to keep the item(s) received.

2. You may return the air conditioners for a full refund if they are still eligible for return, as per our return policy.

I understand that neither of these options may be entirely satisfactory, given the circumstances and the initial commitment made by our customer service team. However, I want to assure you that we take such incidents very seriously and will be using this experience as an opportunity to improve our processes and training to prevent similar occurrences in the future.

Please let me know which of the two options you prefer, and I will personally ensure that the appropriate action is taken promptly. If you have any further concerns or questions, kindly let us know.

Once again, I apologize for the inconvenience caused, and I thank you for your patience and understanding as we work to resolve this matter.

Regards,

******
Amazon.com
**************************
Customer Answer
Date: 09/18/2025

Complaint: ********

I am rejecting this response because: they admit "I understand that neither of these options may be entirely satisfactory, given the circumstances and the initial commitment made by our customer service team. However, I want to assure you that we take such incidents very seriously and will be using this experience as an opportunity to improve our processes and training to prevent similar occurrences in the future."
In other words I was promised and was made a commitment to the 50% they are not honoring their commitment.
To be very clear: they do not dispute (1) they has false advertising and (2) they made a commitment for a 50% refund. They are deflecting by apologizing - but not much else!
Sincerely,

****** (***) *****
Initial Complaint
Date:08/06/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Complaint (What Happened):I am a paying Amazon Prime customer, but ********************** Video has not worked on any of my devices for an extended period of time. I have followed every recommended troubleshooting step, including reinstalling the app, trying different devices, browsers, and networks, and ensuring my account is active and in good standing.I have contacted Amazon customer support twice, spending over 90 minutes each time, and was repeatedly transferred without any resolution. Each time, I was told different things with no clear answer, no escalation, and no timeline for resolution. Despite my continued efforts, the service remains *************** appears this is a back-end technical issue related to my account, which regular customer service cannot resolve. I am currently being charged for a service I cannot use, and I have received no meaningful support or communication from Amazon regarding a fix.Desired Resolution:I would like Amazon to escalate my case to their executive or technical support team to restore my Prime Video access and ensure this does not happen again. I would also like to be credited for the time the service has been unavailable, and receive a formal response or resolution timeline.
Business Response
Date: 08/20/2025
Hello *********,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for bringing this matter to our attention. I sincerely apologize for the frustration and inconvenience you've experienced with Prime Video access, as well as the inconsistent information you received during your previous support interactions.

I want to assure you that we are actively addressing this issue. Our technical team has identified that this is affecting multiple customers across different devices, and they have already identified the root cause. They are currently working on implementing a comprehensive solution to restore service for all affected devices.

I understand how frustrating it is to not have a clear timeline, but I want to be transparent: because this is a complex technical issue affecting multiple users across different platforms, our team needs to ensure the solution is thoroughly tested before implementation to prevent any additional problems.

I have escalated your case and linked it to the ongoing technical investigation.

If you experience any changes in the service or have additional questions, please don't hesitate to reach out at ***********************************************************************

Thank you for your patience and understanding as we work to resolve this issue.

Regards,
*******
Amazon.com
***********************************
Initial Complaint
Date:08/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased Dr. ********* pure-Castile magic liquid soap made form regenerative Organic Ceritified oils. 18-in-1 uses for Face, Body, hand, Hair- Gentle on Sensitive skin. I have used this liquid soap and I have a rash and itching all over my body. The liquid is so watery and it looks like it was diluted. I have called Amazon since I made the purchased from them and they are telling me that I need to contact the manufacturer. This is not *** approved. The purchase was made on July 31, 2025
Business Response
Date: 08/12/2025
Hello ******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to know the "********* Pure-Castile Magic Liquid Soap" has caused rashes.

To quickly resolve this for you, I can issue a gift card refund of $16.95 to your account, as soon as I receive confirmation from you.

We appreciate your understanding and looking forward to hearing from you.

Regards,
*******
Amazon.com
*****************************
Initial Complaint
Date:08/05/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have several issues regarding Amazon. On July 18, 2025, I placed Order #***-7263377-9469061, which included the HikerSKY Queen *** Mattress with Built-in Pump. I sent a message to not deliver this item, and your records clearly reflect that. Despite this, Ive been repeatedly asked to fill out a report, something I already did three times. I keep being told to **** it. This is completely unacceptable. I put the proper information on the report. If you want to put what you want, then do that and credit me!I returned items and did not receive full credit. The excuse given was damage, which is inaccurate. Ive started taking photos of items before returning them, and they are in the exact same condition I received them in. There are delays in processing my returns. Its clear the issue lies with your company, not with the condition of the returned *********** make matters worse, Im frequently receiving items from your company that arrive in horrible condition to begin with. The items are not properly packaged. The items are damaged. The items are used and in deplorable condition. The items are not being processed properly. This ongoing pattern is not only frustrating but unprofessional.This is not the level of service I expect from any reputable business. I am demanding full resolution of these matters immediately, including my full credit for the canceled mattress and a proper investigation into your handling of returns and product quality.
Business Response
Date: 08/12/2025
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am writing to confirm that a full refund of $121.83 for your order #***-7263377-9469061, which included the HikerSKY Queen *** Mattress with Built-in Pump, has been processed.

The refund was issued in two parts:

$61.42 processed on August 1, 2025
$60.41 processed on August 6, 2025

Both refunds should reflect in your original payment method within 3-5 business days from their respective processing dates.

I sincerely apologize for the significant inconvenience and frustration you've experienced throughout this process.

I also want to address your concerns regarding the condition of returned items being incorrectly classified as "damaged" and the delays in processing your returns.

Your feedback is extremely valuable, and I've escalated your concerns to our dedicated team for review.

Thank you for bringing these matters to our attention and giving us the opportunity to make things right.

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:08/04/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned an item from the order #***-1206338-3831457. Item was received by Amazon on 07/24/25, tracking #*****************. Some kind of error occurred on behalf of of Amazon and refund is being delayed. I made a several phone calls without any results - no one, even the supervisors, couldnt explain to me what kind of issue Amazon is having and why refund is being delayed. The item was paid by Affirm and if refund isnt issued, Ill responsible to submit payment for the item Amazon already received. Im requesting an immediate refund of$28.65 to Affirm,original payment method.
Business Response
Date: 08/12/2025
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am writing to confirm that a refund in the amount of $28.65 has been processed on August 8, 2025 for your returned item.

This refund has been issued to your original payment method with Affirm and should reflect in your account within 3-5 business days from the processing date.

I sincerely apologize for the significant delay in processing this refund.

I understand that your item was received by Amazon on July 24, 2025, and that you've made several phone calls attempting to resolve this matter without receiving adequate assistance or explanation.

I understand your concern about being responsible for payments to Affirm for an item that was already returned, and I apologize for the stress this situation has caused.

Thank you for your patience throughout this process.

We value your business and are committed to providing better service in the future.

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:08/03/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint:
Unfair Termination of Account, Lack of Transparency, and Irreparable Financial and Professional Damage

Details
I am filing this formal complaint against Amazon KDP, operated by Amazon.com Services LLC, regarding the unjust and non-transparent termination of my KDP publishing account, which has caused significant professional and financial harm to my ongoing book and audiobook publishing business.

As a published author and weight loss coach, I have multiple books under my name:
- ***** **** *** ****:
- *** ** ***** for **** * ****** ****, **** **** ******
I was using KDP to distribute these books digitally. Additionally, audiobook projects for all three titles are under production with *** (also owned by Amazon), which have consumed substantial resources from both myself and my producers.

On August 1st 2o25 Amazon KDP abruptly terminated my publishing account without any prior warning, explanation, or due process. I received only a generic email stating that the termination was final and no further information would be provided. This refusal to disclose even the nature of the alleged violation violates not only Amazon’s own commitment to transparency, but also potentially infringes upon consumer protection laws and privacy/data access rights.

Key Issues:
•
- failed to disclose any specific reason for the account closure.
- All requests for explanation or appeal was rejected
• Disruption of Ongoing Business:
- halted my income from legitimate book sales.
- It has disrupted in-progress audiobook productions linked to the titles, causing financial and reputational harm.
• Violation of Data Rights & US/ int protection -
• Bad Faith and Anti-Competitive Practice:
- The closure appears arbitrary
- As KDP is the primary digital distribution channel for independent authors, such actions place undue control in Amazon’s hands and may reflect abuse of a dominant market position.

Sincerely,
Dr. ***** ****, M.D.
Author, Weight Loss Coach
Business Response
Date: 08/05/2025
On 8/4, Dr. ***** **** contacted KDP to appealed their account
termination. Based on our investigation, we determined that the
termination was made in error. On 8/4 the Executive Customer Relations
team reached to Dr. ***** **** via e-mail to inform him about this
matter and to let him know his account was reinstated and that he can
continue with his business as usual. We apologized for any disruption
this caused to his publishing business.
Business Response
Date: 08/29/2025
On August 23, 2025, KDP
contacted Mr. ***** ***** ** **** to inform him about the closure of
his account. The account was terminated due to policy violations. This
communication was followed by a complaint filed with the Better Business
Bureau (BBB) filed by the publisher, which prompted the KDP Executive
Customer Relations team to conduct a thorough investigation of Mr. *****
's KDP account.
The comprehensive review confirmed that the account termination was
carried out in compliance with KDP policies, specifically due to
violations of the Content Guidelines. Consequently, on August 26, 2025,
Mr. ***** was formally notified that his account would remain
terminated, with the violations of KDP Content Guidelines cited as the
main reason.
This decision was made after careful consideration of all relevant
factors and in compliance with our established protocols for maintaining
the integrity of our publishing platform.

Customer Answer
Date: 08/29/2025

Complaint: ********
I am rejecting this response because:
Response
to Amazon’s Statement

I would like to sincerely thank the Better Business Bureau and Ms. ***** *. for
their utmost mediation efforts in this matter. However, Amazon has refused any
positive gestures to correct the wrongful terminations and the resulting
financial and reputational harm to me as a physician who has invested over 15
years of research and dedication to the cause of obesity as a cosmetic
physician and weight loss expert. My work could have offered a novel approach
to reduce obesity.

Unfortunately, Amazon’s response is not acceptable. It fails to provide any
specific details about the alleged “Content Guidelines” violations, nor does it
cite which title or content was supposedly non-compliant. This lack of
transparency directly contradicts Amazon’s own earlier admission on August 1,
2025, when they confirmed my first KDP account termination was in fact an
“ERROR.”

Only weeks later, on August 23, 2025, Amazon issued a second termination
without presenting evidence or explanation. This second termination occurred
shortly after I escalated the matter to the BBB, creating the appearance of
retaliation rather than resolution.

This has caused direct harm not only to me as an author, but also to three ***
audiobooks currently in production under signed Audible contracts since June
2022. Beyond the personal impact, it obstructs my work on addressing obesity —
a global health epidemic recognized by the WHO and the leading cause of
preventable death worldwide.

Given Amazon’s repeated contradictory actions and failure to provide evidence,
I respectfully request that the BBB publicly post this matter on its website
for transparency and public record. This step will help deter similar arbitrary
account terminations in the future and highlight the importance of fair
treatment for authors and educators working on vital public health issues.

I also kindly request that the BBB acknowledge when this matter has been posted
on its website so that I may review it.

Sincerely,
Dr. ***** ***** ** ****, M.D.
Cosmetic Physician & Weight Loss Coach
****** ** *** ** ***** *** ***** ****** **** **** **** ******* *** ***** **** *** ****
Initial Complaint
Date:08/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are filing a formal complaint regarding Amazons inconsistent vetting of HEPA replacement filter listings. We operate a small business with hundredsif not thousandsof ASINs focused on HEPA air purifier filters.Amazon recently began requesting compliance documentation for IEST-RP-CC001.6 or UL-586 standards. We fully support this and submitted a valid test report from an ISO ***** accredited lab. Based on this, 22 listings were reinstated.However, we continue receiving duplicate compliance requests for other listings using the exact same tested HEPA material. This has caused redundant work, disruption, and lost sales.We raised our concern by escalating the issue and asking Amazon for:- Blanket/streamlined approval for listings using the same certified material - A dedicated compliance contact or thread to avoid repeat requests Instead, Amazon replied with an unrelated reinstated ASIN (B09WH5NJPK, Case ID: ***********), ignoring the broader ********** of today, ********************* review even after submitting compliant documentation. Amazon has now added new requirementsdemanding test reports include product model numbers, descriptions, and images matching each ASINnone of which were disclosed in the original request and are unreasonable for listings using identical material.Besides, all these need to be addressed by August 5th before they remove the listings. We are given only 5 days to act, while Amazon takes up to 10 business days to review and respond, putting our business in jeopardy. This process lacks consistency, transparency, and fairness.For example, ASINs B0CV9DRNKH (reinstated) and B0CV9DP2PN (still under review) are the exact same product in different quantitiesyet only one passed.Attached with more testing reports for other air filters based on IEST-RP-CC001.6 standard. We respectfully urge Amazon to implement a standardized, consistent HEPA compliance process and provide a resolution for current situation
Business Response
Date: 08/08/2025
Hello from Amazon Selling Partner Support.

Dear Better Business Bureau,

Regarding complaint #********, we are responding to the concerns raised about Amazon's HEPA replacement filter listings compliance process.

We take these concerns seriously and are actively addressing the situation. Our compliance team is currently reviewing the documentation submitted by the seller for their HEPA filter listings. We have established specific requirements to ensure product safety and compliance with IEST-RP-CC001.6 or UL-586 standards.

To address the seller's specific concerns:

- We acknowledge the request for a streamlined approval process for listings using identical certified material.
- We understand the concerns about duplicate compliance requests and timing constraints.

Our team is working to ensure a thorough and fair review process. We have already reinstated 22 listings based on valid documentation, and we are reviewing the remaining listings. The additional requirements for test reports (including product model numbers, descriptions, and matching images) are necessary to ensure proper product verification and consumer safety.

We are committed to maintaining high standards for product safety while providing efficient service to our selling partners.
We will continue to work with the seller to resolve the remaining listing compliance issues and ensure all requirements are clearly communicated.

We appreciate the opportunity to address these concerns and remain committed to providing a fair and transparent marketplace for all our selling partners.

Best Regards,
Initial Complaint
Date:08/02/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
- May 22, 2025 - $1,069.73 - 3-5 business days.- The original date for the transaction was May 11, 2022, but the refund was issues May 22, 2025.- The amount of time has passed, the company should have reached out to find out if there were any changes to the account.- I was told that Ive already gotten the refund, but it went to the closed account and not willing to correct the issue.
Business Response
Date: 08/08/2025
Hello ****,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand your concern in this matter.

After reviewing your recent correspondence I see that our concerned department has shared an email with you with Amazon Touchstone link for the electronic funds transfer for your refund of $1069.73 for order ending with #****.

The email was sent to you on 08/04/2025. We request you to refer to that email and follow instructions in there.

I hope this information helps. We look forward to seeing you again soon.

Best regards,
Harasankar.M
Amazon.com
Customer Answer
Date: 08/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******
Initial Complaint
Date:08/01/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
July 15 2025 I ordered a recliner from Amazon Price $850.87 At that time they offered monthly payments with no interest. I checked the box.I've contactedAmazon several times to no ******* order# is 1114-9032389-8721802 I would like Amazon to honor their advertisement.
Business Response
Date: 08/08/2025
Hello *********,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand you'd like the "MCombo Power Lift Recliner Chair Sofa" converted to monthly payments as advertised.

On checking, I see that installment option wasn't selected. Since you'd like this converted to installments, I'd suggest that you reach out to Chase **** Services, their **************** department since the Amazon ************ Signature **** is issued by Chase **** Services. You can contact Chase **** Services at: Amazon ************ Signature ****: ************

Thank you for your understanding

Regards,
*******
Amazon.com
*****************************
Customer Answer
Date: 08/08/2025

Complaint: 23688188

I am rejecting this response because how would I even know you had this option if I didn't respond to it. :I have contacted Amazon several times about this issue. Each time I was given a telephone number and Bank to call. First It was ***** and different tel. #'s and then I was also given Synchrony Bank. EAch time I called these numbers, I was told it was up to Amazon to decide. I did not retain numbers because they were not valid.
I must say I'm a little disappointed in your response since I am a good customer and have never been disappointed in your service before.

Sincerely,

********* *******
Initial Complaint
Date:08/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
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My Amazon account was locked on July 24, 2025 shortly after I redeemed $2,700 in Amazon Gift Cards, purchased legitimately with my **************** card. Amazon has provided no specific reason for the lock despite repeated calls. I have receipts and statements proving the legitimacy of my purchase. I am requesting either restoration of my account and gift card balance or a refund of the funds. Please investigate and resolve this matter.The email associated to the locked account is ************************************************************************
Business Response
Date: 10/14/2025
Hello,
We have denied the customers request for a refund.
Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained,used, or applied to an Amazon.com account in violation of our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email.
Sincerely,
****
Amazon.com

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