Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,752 total complaints in the last 3 years.
21,246 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On march 8 I purchased a few a few items from Amazon upon checking my orders the next day everything was canceled I reach out to find out what happened? I was told that the orders were not authorized so they canceled the orders I told them that I made these purchases so how can they not be authorized, I was then told that the money would return and I could then start to repurchase the items however one item remained pending for a few days which had set me back as I needed these for a job opportunity. When I contacted Amazon I was told it was canceled and I could wait up to 3 hrs or 3 days as they weren't sure after a few more days I noticed that the item still remained but not pending I couldn't see the item anywhere in my order history and only could see it in gift card activity which only gave an order number I was not able to track package at all, I reached back out to Amazon who told me that the order was canceled on there end but was still shipped by seller, I then got an email the next day saying that the item was delivered but I still wasn't able to track item to be sure I'm still yet to receive the package and Amazon refuses to give me a refund saying due to cost of item I need a police report
Business Response
Date: 04/15/2024
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

We notified the customer of this decision by email on 4/15/2024.

Sincerely
Amazon.com
Customer Answer
Date: 04/15/2024

Complaint: 21463415

I am rejecting this response because:

Sincerely,

***********************
Initial Complaint
Date:03/20/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is demanding me to upload private information and I believe it is a scam. I do not want my personal information going to third parties! IT IS ABSOLUTELY RIDICULOUS! I BEEN AN AMAZON customer for over 2 years and never had someone demand me for an ID verification. I always returned items without a problem. But now I CANNOT GET A REFUND!! POOR CUSTOMER SERVICE FROM **********************! I will not upload private info for my private information gets leaked
Business Response
Date: 03/21/2024
Hello ***********************,
I'm ****** writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I have reviewed your complaint in details and I would like to inform you that because we noticed abnormal activity on your account, we need to verify your identity before we can consider your request for a refund or replacement.
Please note that all personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":******************************************************************************************;
We may also request additional information before granting your request for the order ID ending with #****.
We have sent you an Email on Tuesday, February 27, 2024 at 1:29 AM (PST) with subject line Your Amazon.com order. Please refer to that for more information.
Please use the given link in that Email to provide the required information before expiration date so that we can work further on the order.
Thank you for your understanding and cooperation.
We look forward to see you soon.
Regards,
******.
Amazon.com
*****************************
Initial Complaint
Date:03/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I did NOT receive multiple packages within a short period time (probably due to my across the street neighbor who is outside 24/7) when presented with a refund thankfully I would spend that money on something I thought to be more useful and maybe catch them in the act but most of time when packages get delivered I am/was at work, next thing you know it says we previously contacted you about our refund policy or something across those lines And please understand I dont think I EVER received a warning or email about that nature and/or matter at all!! Now I cant even have a Amazon account, or I dont think even have Amazon prime, and my own family cannot use Amazon, when I contacted them about the issue I was hit with the same email multiple times and one time it said we will not contact you back about this issue or something across those lines UNACCEPTABLE. I would like to be able to order packages again without any issue, thank you
Business Response
Date: 04/04/2024
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 01 December, 2023.

Sincerely,

****.
Amazon.com
Initial Complaint
Date:03/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased two sets of silverware. The sets came missing pieces so returned the sets and Amazon had not refunded my money. I contacted them asking for proof of the process refund and they are refusing me information. One agent told me that the previous agents lied and gave me false hope of my refund coming. I spent my hard earned money and now they have both my money and the product (which again was not even whole as it was missing pieces). I need my money back they have had their product back since last week. I have the tracking label and screen shots from Amazon employees chats to prove it.
Business Response
Date: 03/22/2024
Hello *******,

I'm **********;**********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I completely understand your concern about the refund for your return.

I see the return label was requested on March 10, 2024. In most cases, after the carrier has received your return package, returns are processed by Amazon in 30 days. In some situations, it may take longer. This additional time allows our ************** to find and process the item.

Once the return process is initiated, you can track your return here:

***************************************************

Thanks for your understanding.
Initial Complaint
Date:03/20/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered the processor under the impression it was an lga 1151 processor (when in reality it is an lga 1700) had to buy a motherboard case and ram for parts compatible with the part and then found out it was also used and now very underperforming. Proof of the advertisment on the page is in image 1 (Amazon_4) and the proof of the actual part specs are in image 2 (IMG_7411) at the bottom in the paragraph section .
Customer Answer
Date: 03/21/2024
Part worked fine for about a week then it broke down the whole computer even swapping parts its 100% the processor and i get that buying computer parts is up in the air when they travel a lot but cmon customers deserve better than being told to return it at a loss so they can buy a second one of what they already bought.
Business Response
Date: 03/29/2024
Hello,

I'm ***** from Amazon.com.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************

Customer Answer
Date: 04/03/2024

Complaint: 21462719

I have included my requested details to verify my account.
ORDER # 701-7665074-9051455

Sincerely,

*************************
Business Response
Date: 04/06/2024
Hello ********,

I'm ***** from Amazon.com.

I apologize for the inconvenience that you've experienced in this case.

Im sorry, were not able to accept the return for ***** Core i7. We accept the return of merchandise as long as it's returned in new condition within the return window. It looks like the return window for your product ended on February 21, 2024.

Upon reviewing I see that our team requested you to return the product for refund on January 21, 2024.

Unfortunately, as the product is out side 30 day return window, we are unable to add credit to your account or process refund.

Thank you for your understanding. Have a great rest of the day!

*****
Amazon.com
*****************************
Customer Answer
Date: 04/08/2024

Complaint: 21462719

I am rejecting this response because: The product was falsely advertised and my options for returning it were to accept i have to pay shipping to send it back and lose out on the taxes i payed for it. In your latest response you even ignore the specs of the ***** i7. It is labelled as an LGA1151 which is an important detail referring to the socket slot on the motherboard. This has caused me a very great headache and i would appreciate compensation.

Sincerely,

*************************
Initial Complaint
Date:03/20/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has been pretty terrible for going on 5 years now, but I think its crossing into fraudulent claims now. Amazon continues to advertise "Next day" or "same day" shipping. Then their website AUTOMATICALLY downgrades the shipping to "Amazon Delivery day" or "Save Boxes" at, or even AFTER checkout. LITERALLY, 90% to 95% of all my orders end up late or lost becuase of this. I cannot tell you how many times I have been a victim of this. And yes I say VICTIM becuase many times this has resulted in work projects and other time sensitive materials being EXTREMELY late. I try to ONLY use Amazon now when I ABSOLUTELY have to, and in the few times I do, LITERALLY, 90 to 95% of my packages have the shipping speed changed and by the time the items arrive they are useless. I have even had their own agents confirm this is an issue. Still. Amazon does nothing. They would rather scam their customers on shipping times, then give ACTUAL realistic shipping times. I'm honestly going to start consulting a lawyer over lost revenue due to this. ITS THAT BAD Amazon, instead of constantly tricking your customers why not just GET RID OF next day delivery all together? I would rather have a slower package arrive on time than have a quicker method I depend on be late. The package is DOA before checkout.I've even had to cancel items due to the shipping speed change, then reorder the items, ONLY TO HAVE THE REORDERED ITEMS AUTOMATICALLY change to slower ship times! On average, I have to cancel and reorder time sensitive materials 3 to 4 times, just to get the advertised shipping time ONCE.On a side note, Amazon Business has not updated or fixed ANY problems in their app for at least 5 years now. Their order history page still filters out all my past orders so unless I know EXACTLY when and how I paid for an item, I DO NOT SEE IT IN ORDER HISTORY! Even their own agents cannot find orders that sometimes I placed just 2 weeks prior. I'm switching to ******** this year. I've had it.
Business Response
Date: 04/04/2024
Hello ***,

I'******************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I completely understand your concern about the delivery time taken for your recent Prime orders.

Please know that you're supposed to select the shipping method while placing the order. We never update the shipping method from our end. Amazon Day is a delivery program that is available throughout the year. All Prime members can use Amazon Day for free. To use it most effectively, you can make Amazon Day your preferred delivery option, or select it at checkout whenever you like.

Amazon Day gives Prime members the option to purchase Add-on items without needing to meet the $25 order minimum for Add-on Items. It also gives Prime Members the option of choosing a weekly delivery day for the items they buy throughout the week. Amazon will try to combine multiple orders in the same box, but it isnt guaranteed. You can disable this option if you're not satisfied with this delivery service.

Our delivery estimates are based on item availability, the quantity ordered, and selected delivery speed. If an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipment.

I've also forwarded your feedback to our concerned teams. Customer feedback like yours is very important in helping us continue to improve our website and services.

For more information about Amazon Day Shipping, visit:
*************************************************

Sign up to receive order shipping status via text by visiting:

***************************************************

Thanks for your understanding. We look forward to seeing you again soon.
Initial Complaint
Date:03/20/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is charging my card monthly for something I've never ever ordered from them and have absolutely nothing to do with
Business Response
Date: 03/22/2024
Hello Micah,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for any inconvenience caused with the charges noticed on your account.

I've reviewed the details of your account and see that you have an active prime subscription on your account.

If you are referring the charges for our Prime subscription, you can cancel the subscription from your account or contact us via chat or phone to get this cancelled.

To view and manage digital subscriptions you've purchased with Amazon, go to Your Digital Subscriptions in Your Account:

**********************************************************

Select "Manage Subscription" to see full details for a subscription, including billing information, auto-renew settings, and a cancellation option:

--Select "Change" next to your payment method to change the billing information for your subscription. You can switch to any credit card saved to your Amazon account.

--Use the "Auto-Renew On/Off" option to stop the recurring charge for your subscription or free trial before the renewal date.

--Select "Cancel Subscription" to cancel the subscription.

For more information, go to: ******************************************************************************

If you are referring to any other charge on your account, I request you to kindly contact us back with the charge ID(s) to get them further reviewed.

I hope this information helps. Have a great rest of the day!
Regards,

****** K
Amazon.com
*****************************
Initial Complaint
Date:03/20/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Details:* January 12, 2024, Purchase Date: from Amazon Marketplace: Paid with Mastercard in the amount of $151.33.* January 13,2024 Shipment Date: Showing paid with Amazon Card (Synchrony)* January 16, 2024, returned item: since not charged to original payment method (Mastercard)* January 16, 2024, Refund Confirmation: (Looking for Amazon Card (Synchrony) credit * March 06, 2024: Discover My Amazon Card (Synchrony) was never given credit and now owe an additional $151.33.* March 06, 2024: Look in my Amazon Marketplace account and discover that I was given a gift card for my refund in the amount of $151.33: * March 06, 2024: Discover that my last two orders from Amazon Marketplace in the amount of $32.32 and $4.10 was charged to payment method gift card. I chose **** for those orders:* March 06, 2024: I spoke to an Amazon Marketplace representative, and he assured me he would credit the amount to my Amazon Card (Synchrony) in 5-7 business days (*** ref# A36GFYEPBJDJTP).* March 15: Receive email from Amazon Card (Synchrony) that my payment was not in full. They are now charging me interest for the amount of $151.33.* March 17: File dispute with Amazon card (Synchrony)* I do have a paper trail of supporting documents (I will upload three that are critical to my case).* Apparently Amazon Marketplace thinks they can improve their bottom line by choosing customers payment methods.
Business Response
Date: 03/22/2024
Hello ***,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked your account thoroughly. Upon checking I see that the order #***-*******-***2631 which was placed on Friday, January 12, 2024 has been refunded to your amazon gift card balance.

We've sent you a return confirmation email on Tuesday, January 16, 2024 at 2:09 PM mentioning the refund method as well.

When you placed new orders (#***-*******-***5037, #***-*******-***7822) your gift card balance was used as a default payment method.

To learn more about using your gift card, visit our Help pages:

*************************************

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:03/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/9/23 I purchased 0zone Generator 0dor Removal Machine for Home Car-24,000mg/h in Blue by Cobectal on Amazon for $39.51. Order# ***-3162961-4800252. Immediately after purchase the item was not working properly. I contacted Amazon Customer Support within a few days and was advised I could return the item. I dropped off the item to a *** location; however, after researching, the item did not get returned as expected by the store. I then contacted support and advised I still had the item but I was told the return window was closed and I would have to contact the seller, ****** for assistance. In reviewing the packaging paperwork, as well as the information on the Amazon website, there is no phone number or website for the seller. The link for the product is no longer available. The only address listed is in Chinese with the address of *****. I advised Amazon of this information and was advised they could not accept a return, nor a replacement, nor a refund for the defective item. I have purchased many ozone generators from Amazon and all stop working within a three-six months timeframe, sometimes sooner. Many complain of this under customer reviews of various ozone generator products sold by Amazon. Most of the ozone generators sellers are from ***** with no contact details or phone numbers except Amazon ***************** The ozone generators have a limited 1 year warranty; however Amazon does not appear to accept refunds/replacements/ returns as noted although it is allowed in most seller policies. This has become a rip-off by Amazon in their practice.
Business Response
Date: 05/09/2024
Hello ********,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter.

After reviewing we find that the item was not received by our return center and its not processed

Since the item is not processed we are unable to issue refund for the item.

Thank you for your patience and understanding. We look forward to seeing you again soon.

Best regards,
Harasankar.M
Amazon.com
Customer Answer
Date: 05/16/2024
Amazon advised months ago the item was not eligible for return,nor eligible for a refund therefore I do not understand the follow-up from Amazon. There is no option to contact the seller either
Thanks,
Business Response
Date: 06/08/2024
Hello ********,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed their reply and checked the order in question. Upon checking I see that a charge-back was filed with the card issuing authority.

We received your email about order #***-******-***0252. We have researched this matter and confirmed that the dispute in question has been resolved between Amazon.com and your card issuer.

I hope this information helps. We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Initial Complaint
Date:03/20/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order in December with amazon that was lost or stolen or not delivered. amazon customer service promised if I provided a police report they would refund me. since then, they have stop communication with me after I have called them multiple times and provided them with police report. I spoke to several supervisors from the company and I have several emails confirming that once i sent a police report a refund will be issued. the total owed is $155
Business Response
Date: 03/21/2024
Hello *********,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint, unfortunately I'm unable to determine the exact order number you are referring to.

Please share the order number with us so that we can review the issue and assist you further.

Rest assured once we receive the complete information we will address the issue as soon as possible.

We look forward to seeing you again soon.

Regards,

Harasankar.M
Amazon.com
*****************************
Customer Answer
Date: 03/27/2024
113-1279454-5255446 this the order number.. I also received email from amazon and provided them with this information as well the order include ****************************** Classiqu,
************** My Way Eau, and Gejoy Christmas Poinsettia
Business Response
Date: 03/28/2024
Hello *********,

I've reviewed your reply and checked the order #***-*******-***5446.

Upon investigating we confirmed that it was delivered using a one-time password. We sent you this one-time password in your order confirmation and your dispatch confirmation email.

We were able to verify that the Delivery Associate delivered the package, as the one-time password we sent to you was entered in their device.

However, as per your statements, it seems that the item has been stolen by a third party and we requested you to contact your local police department to report the theft of the parcel.

I see that you've mentioned about sharing the police report, however we were unable to validate the police report you provided.

Since the order was delivered using a One-Time Passcode, we are unable to provide a refund or a replacement on those two items.

Your patience and understanding is appreciated. We look forward to seeing you again soon.

Best regards,

Harasankar.M
Amazon.com
Customer Answer
Date: 03/28/2024

Complaint: 21462118

I am rejecting this response because: the information Amazon.com is providing is inaccurate. I didn't get a one time password and I have been informed by many Amazon carriers that their are ways to bypass code all drivers know how to do it. I also have a email by several members from the Amazon escalation team that has informed me in order to get refund I had to provide police report. Which I did and I have sent it via email. The response regarding couldn't valid police report is not true and that is based off of a representative in December that couldn't get a officer to answer and claimed its in valid. If the police station is called or headquarters they will confirm the validation of report

Sincerely,

*******************************

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