Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,752 total complaints in the last 3 years.
21,246 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/21/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received this email from Amazon in regard to a return I handed over to the carrier via QR code and got confirmation item was received by warehouse. Amazon is scamming customers by claiming items were not received but QR code was scanned by either *** or Staples advocates. Order date Dec 16, 2023 Order #***-9936221-3994629 Order total $15.56 (1 item)Please see the attached emails from Amazon plus my return confirmations.Their threats of financially ruining me will not be accepted.What happens between drop off and transit is not my problem. I returned within the date required to obtain refund.
Business Response
Date: 03/22/2024
Hello *****,

I'm **********;**********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you've had with the charge for your return.

I've researched and see we've already requested a refund of $15.56 to your **************** card on March 20. You'll see the refund on your statement within 3-5 business days.

Thanks for your understanding.
Initial Complaint
Date:03/21/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon put my account on hold and they asked me to submit billing statements that my information provided is correct. But still, they closed my account without hesitation and I still have money left in that account. I've had that account for so many years and I want that back
Business Response
Date: 04/15/2024
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 4/15 confirming account reinstatement.

Sincerely,
Amazon.com
Customer Answer
Date: 04/15/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:03/21/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an ongoing unresolved professional issue with Amazon. Shortly before 2/22, I was instructed by Amazon customer service (CS) to log out of my shopping application to add an audible subscription. I warned that the 2-step verification wasn't working properly (it was asking to confirm non-existent notifications) and that I was concerned about being locked out of my account as a result. CS reassured me to proceed, which resulted in me getting locked out of my account. I asked for the funds applied to my account to be refunded, and CS replied that it would not be possible and that I would need to troubleshoot to get back into the account. However, after numerous OTP attempts (10+) I made with CS, I was redirected to the account specialists (AS), who CS said cannot be contacted directly. I was then subjected to an ongoing game of telephone with calls and emails between myself, CS and the AS, which resulted in AS emailing me a broken link to use to resolve the issue (with replies turned off). I reported the issue numerous times via phone and email to CS (including 3 supervisors), and they relayed the concern to the AS. The AS' sole email suggestion was repeating for me to use the link that I reported was broken. They even replied to one of my emails titled "The Link Doesn't Work" with " We implemented appropriate resolution and sent and email with further guidance.", and continued to send the broken link. After spending a collective 6.5+ hours on the phone and trying 40+ OTP texts and going back and forth with 19+ emails resulting in no replies as of March 17th, it is clear that Amazon is unwilling or unable to propose a viable solution to the issue. I have exhausted much of my time and energy from 2/22-3/17 that I can not get back. However, it is the professional responsibility of Amazon to at least refund the $25 that I applied to the account and no longer have access to due to their direction and lack of resolution.
Business Response
Date: 04/04/2024
Hello ******,

I'******************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you've had with your account.

I've checked with our account specialists team and confirm that there are no lockouts, but there is an active 2 step verification on your account. I've escalated this issue to our account specialists team to see if they can disable 2 step verification on your account. I'll get back to you with an update within 3-5 business days.

Thanks for your understanding.
Customer Answer
Date: 04/05/2024

Complaint: 21464070

I am rejecting this response because:
No change was made at all. No viable solution was provided.

As if I never reported an issue with disabling the 2-step verification that locked me out of my account (which I described doing numerous times in the complaint to BBB), the end result was that Amazon sent the same broken link for disabling the 2-step verification again.

Amazon has not fixed the broken link that I reported numerous times over a month that has passed, or proposed an alternative means of submitting my driver's license to disable the ****** verification. In fact they said (via my last phone call) there was "no other way" than to use the broken link.

We are now in the same place we were- at a standstill. They are further injuring me by withholding the money I placed in the account before I was denied access. The only possible rectification left is for them to replace or refund the money they are withholding from me. Even if it's an Amazon giftcard, I can create a new account, reinstate **********************, and use the funds towards purchases through Amazon. That would provide some rectification to the situation and Amazon would continue to profit. As-is, I'm very disheartened that even with my report to the BBB, Amazon still hasn't taken proper action.

Sincerely,

***********************
Sincerely,

***********************
Business Response
Date: 04/10/2024
Hello,
I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Thank you for contacting us about the Two-Step Verification on your Amazon account.

We have confirmed that the Two-Step Verification has been deactivated and your account access has been restored using the documents you provided. You should be able to sign in to your Amazon account.

You can manage Two-Step Verification and reactivate this setting. To do so, go to "Your Account" and click "Login & security."

I hope this helps!
Customer Answer
Date: 04/10/2024

Complaint: 21464070

I am rejecting this response because:
The same problem is still occurring despite Amazon reporting the disabling of the 2 step verification.
I am still locked out of my Amazon account and ********************** is still failing to refund the money the have held in the account that I don't have access to.
Sincerely,

***********************
Customer Answer
Date: 04/15/2024
As of today, Amazon is still sending a broken link for me to use to get into the account that they locked me out of, and they have not refunded or replaced the money they took without providing the services they promised. I see absolutely no change by Amazon as a result of the BBB complaint.
Business Response
Date: 04/15/2024
Hello ******,
I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry for any misunderstanding.

You won't be able to access your account unless you upload any Government ID proof. As mentioned, you need to contact our customer service team using the link mentioned in the email if you're unable to access that link or upload the ID.

We hope to see you again soon!
Customer Answer
Date: 04/16/2024

Complaint: 21464070

I am rejecting this response because:
They have not responded to my complaint. They are repeating the problem that I reported in the BBB complaint . They are asking me to use a dead end link to get into my account and are providing absolutely no alternatives or troubleshooting. The are also not refunding/replacing the money being withheld in the account.

Sincerely,

***********************
Customer Answer
Date: 04/17/2024
Can the BBB moderate this issue? Amazon is not actually responding to my complaint at all. We are going in circles. They keep suggesting an impossible "solution" that I reported in the complaint without offering any troubleshooting, let alone a refund or replacement of the money they've taken with the promise of access to an account that they are making it impossible to log into.
Customer Answer
Date: 04/17/2024
Hello,
I received a message that the BBB closed my complaint because "The business addressed the complaint, but the customer remains dissatisfied". This is incorrect. The business did not address the issue at all. The complaint was that the business didn't provide a solution or alternative to a dead-end link that they sent for me to use to get back into my account. They just sent the broken link again. How is it that they addressed the issue? If there was a solution provided that I am not aware of, please let me know. I can't make the dead-end link work to fix the issue that has injured me as a loyal customer to **********************. I'm being treated as if I'm non-compliant, but it is impossible to comply with a dead end. I've tried to explain this with words and pictures to Amazon and the BBB. Can you review the documentation that I submitted, and respond to that? I'm genuinely trying to resolve the issue, but I'm not getting any kind of response to what I'm reporting.
Customer Answer
Date: 04/18/2024
I'd like to know how I will get a refund or replacement of the money put in the account. Please see attached
Business Response
Date: 04/21/2024
Hello,
I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry for the trouble.

I've checked with our account specialists team and confirmed that we won't be able to restore the access to your account. In this case, you may open a new account with ********************. Unfortunately, we won't be able to take any other action from our end.

We hope to see you again soon!
Customer Answer
Date: 04/21/2024

Complaint: 21464070

I am rejecting this response because:
Please see attached.
I made a new account as suggested and tried to replace the money I put in the old account when it was working. It's not allowing me to do so. How will the $25 that is locked in the old account be replaced by Amazon?

Thanks.
Sincerely,

***********************
Business Response
Date: 04/23/2024
Hello ******,

I'******************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thanks for letting us know that you've already created a new account. You can use your new account to place orders on our website. As mentioned, we won't be able to take any action on your old account (including transferring the gift card). However, you may dispute the charge with your bank if the gift card was purchased using your payment method.

Thanks for your understanding.
Customer Answer
Date: 04/23/2024

Complaint: 21464070

I am rejecting this because:
It is not possible for me to dispute the charge for the giftcard. It was purchased with cash. I can compromise with a new gift card or a credit to my new account instead of a refund. Please instruct as to how Amazon will remedy the situation.

Sincerely,

***********************
Initial Complaint
Date:03/21/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a translator on Amazon that requires an app to be loaded on my cell phone to work. The software doesn't work and according to their own customer service hasn't worked since January. The translator is useless without the software.I received points from my employer that translate to a cash value. I used those points to purchase the item. The points translates to $75.95.I contacted Amazon to return the item. They are stating that since I don't have the account number where it was purchased from they can't do a return. I have the purchase order that would provide them all the information they need to do the return. They refuse to use the **** number.They are not standing behind their return policy.
Business Response
Date: 03/21/2024
Hello ******,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and apologies for the inconvenience you have experienced with Order ID: *******************.

Here in this case we can help you with a refund but due to security reasons, we request you to email us from your registered email ID with ********************** regarding this concern to *********************************************** along with the purchase receipt and BBB complaint number.

Thank you for your cooperation.

Regards,
*****************************.
Customer Answer
Date: 03/21/2024

Complaint: 21463951

I am rejecting this response because:

*********************** <*******************>

As requested, I am emailing you from my registered email with Amazon. The purchase receipt was included in the complaint but am attaching again per your request.

Also, attached is a copy of the email I received confirming my order.

Business Response
Date: 03/24/2024
Hello,

Thank you for writing back to us.

Our specialist team can validate and help you with your order request.

You can get in touch with our specialist team on *************************************************

Request you to ask our specialist a link to upload the government issued identity and upload the ** on the given link.

Once uploaded it will take 3 days to verify and request you to contact our specialist or us after 3 days of uploading an **.

Hope you understand that previous verification's had failed and so you are requested to upload on a new link which will be provided upon getting in touch with our specialist team.

Thank you for your patience and understanding.
Business Response
Date: 03/24/2024
Hello,

Thank you for writing back to us.

Our specialist team can validate and help you with your order request.

You can get in touch with our specialist team on *************************************************

Request you to ask our specialist a link to upload the government issued identity and upload the ** on the given link.

Once uploaded it will take 3 days to verify and request you to contact our specialist or us after 3 days of uploading an **.

Hope you understand that previous verification's had failed and so you are requested to upload on a new link which will be provided upon getting in touch with our specialist team.

Thank you for your patience and understanding.

Regards,
*****************************.
Initial Complaint
Date:03/20/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,I had a very bad experience in Amazon. I have contacted Amazon many times, but until now Amazon has not dealt with my problem. So now I can only turn to BBB for help. Please help me!I am an Amazon seller. When I register an Amazon seller account, the system will automatically generate a buyer account with the same email address and password as my seller account. Before that, I didn't know the existence of this buyer's account, so I never used this buyer's account. I only used my seller's account to sell products on Amazon. Until May 2023, my Amazon account was stolen by hackers. They stole my account and the credit card bound to my account to buy a gift card, which caused my Amazon account to be temporarily on hold. I was so scared that I immediately contacted the credit card bank to cancel these unauthorized transactions.At the same time, I also contacted the Amazon account specialist to tell them that my account was hacked and asked to restore my account. Soon my account was restored, but a few hours later my account was locked again. So I contacted Amazon again, and this time they told me that my account was locked because there were controversial orders in my account, and I needed to pay for these orders to restore my account. I was very angry. My Amazon account was hacked. I didn't buy these orders, so I applied to the bank to cancel these unauthorized payments. I have no reason to pay for these orders. This is very unfair to me!I didn't do anything wrong. My account was hacked. I am the victim. I shouldn't pay for these orders. I registered this Amazon account in 2018, and I have been legally operating my Amazon store, and the sales of my store are also growing steadily. All the products in my shop are selling normally, but my account is locked, so I can't run my shop normally or serve my customers. So I am very urgent to restore my account and continue my Amazon business!Please see the attachment for details!
Business Response
Date: 05/01/2024
Greeting from Amazon Services,

I am unable to locate any seller accounts using the email address provided within the complaint, *************** For security reasons, I am not able to provide any information or take any action on a seller account unless contacted directly by the owner of that account.
Customer Answer
Date: 05/07/2024

Complaint: 21463888

I am rejecting this response because:
My Amazon account email is: *******************
Please refer to the attachment for details about my account!!

Sincerely,

*********************
Business Response
Date: 06/19/2024
Hello,
Advise the seller we are transferring the case to the correct team
Initial Complaint
Date:03/20/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Amazon Support Team,I hope this email finds you well. I am writing urgently to address a critical issue regarding my Amazon account under the email: ************************* which was unexpectedly closed without satisfactory resolution.Recently, I encountered difficulties with my Amazon Video Free Trial subscription, initiated using my personal debit card (ending in ****3287). Despite promptly providing all requested documents, including my passport, bank statement, and payment proof, I received an automated email from no-****************************** informing me of the closure. This decision was made without any human review of the provided documents, leaving me feeling unfairly treated and deeply frustrated.Compounding the situation, my primary email address associated with my Amazon account, ************************* is currently inaccessible due to a blockage issue with Yandex Mail. This has further hindered my ability to communicate effectively with your support team.To expedite resolution, I have attached all pertinent documents, including my bank statement and debit card proof, to this email. Additionally, below are my contact details for reference:My new email since my original mail linked with my Amazon account can't receive nor ability to send a message, so therefore best solution to contact me further by sending email here: *********************** Phone: ************* I implore you to promptly review my case and reinstate my Amazon account. Furthermore, assistance in resolving the Yandex Mail blockage issue would be greatly appreciated.Thank you for your understanding and urgent attention to this matter.Sincerely,Kherici
Business Response
Date: 04/02/2024
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Useon the Amazon shopping website.
Sincerely,
****
Amazon.com
Initial Complaint
Date:03/20/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a **** electric scooter from Amazon and within the 30 day window for the return the motor failed and it wasnt running correctly. I returned the item. It was almost in brand new condition except for the motor that failed due to no fault of my own they have yet to return my money And I have probably had 10 to 15 different phone calls with Amazon and they keep telling me theyre going to but they never do send me a check and reimburse the money that I spent on the scooter just like they just tell me theyre gonna do it, but they never do it and its going on about 60 days now that Ive been waiting Without a scooter now and A large amount of money! My account in the app if you look at this order, it is marked as returned being completed. Doesnt seem like they want to return my money I need help.
Business Response
Date: 03/22/2024
Hello *****,

I'm **********;**********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for any inconvenience caused.

I completely understand your concern about the refund for your return.

I've researched and see the refund was already issued on February 08 but your bank has declined the refund. To make this right for you, we've requested a check for you. You'll receive the check within 4 weeks.

Thanks for your understanding.
Customer Answer
Date: 03/22/2024
I have already been told they were sending me a check two times before this time and they have not done it eight weeks now they wont need to wait another four I dont think this is acceptable.
Customer Answer
Date: 04/11/2024
Still have yet to receive a check for this!

Customer Answer
Date: 04/29/2024
I reached out to Amazon again to inquire about the check today. I will attach the response that I get, but I basically did not get a check and dont know when its going to come will attach the response from Amazon. Not sure how to handle this. Im really frustrated and fed up, thank you for your time

***********************

Business Response
Date: 05/01/2024
Hello *****,

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand you'd like to know the status of your refund check.

I've checked with our billing teams and confirmed that the check was approved on April 24. I can assure that the refund check will be delivered to you as soon as possible.

I hope this helps!
Initial Complaint
Date:03/20/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a bed frame and it arrived to late for when I needed it by because there weren't quicker shipping options. I also noticed that the item was incorrectly sent and I received the wrong size. I contacted amazon support and after getting randomly disconnect multiple times after explaining my issue, I was told I was getting a refund and they would reach out via email. I then get an email saying I need to submit photo evidence of what was sent and a piece of paper with the order number date and my name. I cannot do this request because I've left my home and wont return for months after the final return date of the item. They wont process a return without this photo as ive been told twice by different amazon support reps.
Business Response
Date: 03/22/2024
Hello Rasan,

I'm **********;**********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear that incorrect item was delivered to you.

I've researched and see our account specialists team has requested you to share the images of the incorrect item. Please know that we won't be able to take any action unless you share the requested details.

Thanks for your understanding.
Customer Answer
Date: 03/22/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:03/20/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item from Amazon in 7th November 2023. The order number is # ***-3254761-7921853. The purchase amount is ******. This item has been showing 'on the way' and has not been delivered until today. In December 2023, I called the customer service, and the customer service told me that he could not find out where the order was and asked me to continue waiting. In January 2024, I still did not receive this product, so I sent an email to apply for a refund, but the customer service team did not reply to me or solve the problem for me. Until 18th March 2024, I called the customer service number again, and the customer service told me that today is already March 2024, and they cannot refund me after 90 days, nor can I reissue new products. I really need to get the refund or replacement of the order. Highly appreciated.
Business Response
Date: 03/21/2024
Hello,

I'm **********;**********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand you haven't received the package yet.

I've researched and see our account specialists team has requested you to submit incident report by February 08 to investigate further but we never received any report from your end.

As mentioned, due to the age of this order, reliable tracking information is no longer available. Because of this, we won't be able to provide a replacement or refund for this order at this time.

Thanks for your understanding.
Customer Answer
Date: 03/21/2024

Complaint: 21463587

I am rejecting this response because:
I never received an email requested me to submit incident report by February 08 to investigate further, and it is reasonable to get refund or replacement if I even didnt receive the product, otherwise my money was lost. I spend money but get nothing.

Sincerely,

*********************
Initial Complaint
Date:03/20/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 15, 2024, Amazon held my account for no reason. I cannot login with my password. I tried OTP but it didn't work. I called the account help line **************. The representative asked my name, email address, phone number, physical address and took down notes. The next morning I got an email from ********************************* saying my account is on-hold, I need to log in to provide identification document. However, the problem itself is I cannot log in!So I called second time on March 16, 2024, the representative asked my name, email address, phone number, physical address and took down notes again. The next morning, I got the same email asking me to log in and provide government-issued ID, name, email and phone number. But again, I cannot log in!So I called third time on March 17, 2024, I told the representative about the email I got and I couldn't log in to provide the document. The representative took down the notes, escalate the issue, asking for a log in link to be sent to me by email. This time, I wait for 2 days, no email from Amazon.So I called fourth time on March 19, 2024, the representative said I could provide my identification verification by phone. I asked how. He said I can provide my name, email, phone number, physical address to him as identification document. I did so. He said this time I should get an email to unfreeze my account.However! On March 20, 2024, I got the email from no-****************************** saying my account was closed!Here is the whole email:Hello,After a review of your details, we have determined it is necessary to close your Amazon.com account. Any pending orders have been canceled.We may not reply to further emails about this issue.Sincerely,Account Specialist ******************** ************************************ ================It's unfair! I didn't do anything wrong! I still have all my payment infos, my paid prime member on my account. How come you close my account for no reason!I ask to reopen my amazon account!
Business Response
Date: 04/23/2024
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address.
Sincerely,
****
Amazon.com
Customer Answer
Date: 04/23/2024

Complaint: 21463539

I am rejecting this response because:
I got the email from Amazon asking me to provide business evidence for my Amazon seller account to unlock my ********************** buyer account. However, I do not have seller account. If I mistakenly created one before, please close the seller account not my buyer account.

Sincerely,

*****************
Business Response
Date: 06/03/2024
We have received your correspondence #******** regarding a complaint submitted by an Amazon retail customer and seller. We have reinstated the customers accounts and notified the customer via email. We trust that the customers concerns have been addressed. Thank you.
Business Response
Date: 06/06/2024
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 2024-06-03 confirming account reinstatement.
Sincerely,

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