Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,752 total complaints in the last 3 years.
21,246 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/21/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a problem that amazon has blocked my account and I can't reactivate it. I have filed several appeals already but I keep getting rejections. The reason for the blocking is that I supposedly have a second account and ******************** found a link between these accounts.I have acknowledged the connection, but I don't acknowledge ownership of the second account. I helped our colleague in registering her Amazon account. Due to some issues (she recently moved to the US), I helped her open a credit card (used my personal account to issue a card for her Amazon account) and gave her my business address, which she used as the business address for her company and account. I think both of these factors led to the linking of our accounts. All of these factors I have cleaned up. Cards removed and replaced, address was also removed from her account. It stayed on mine as it is my business address.I have attached ********** ******* agreement, proof of payment for the account registration service. It would seem that all this should prove that I do not own the account. We don't have any affiliates in our companies, how can we be one business? I am asking for your help in resolving this issue. I already don't know what documents to give them to prove that there is no such connection. Please. A more detailed appeal is attached to this letter.
Business Response
Date: 03/23/2024
Hello,

We have reviewed this sellers account and require more information to complete our review.

We have requested the necessary information from the seller via email on 23th March 2024.

Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:03/21/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
BBB Investigator,Amazon has become draconian with their enforcement. My account (MERCHANT ********************* is suspended and Ive been accused of engaging in deceptive, fraudulent,or illegal activity by simply sourcing from what they consider un-verifiable suppliers. Ive given them invoices for every ASIN they requested from multiple suppliers; how can they all be unverifiable?! Amazon used to allow sellers a second opportunity if theyve demonstrated theyve learned from their mistakes. After my account was suspended, I contacted every supplier that was the source of the ASINs in my suspension notice to ask for invoices from their supplier, licensing agreements, and letters of authorization. They will not give me their invoices and do not have licensing documents, so I cannot provide additional chain of custody documentation. I understand all suppliers going forward must be able to provide these documents if Amazon requests them. *** submitted several plans of action that commit to only selling inventory sourced from reputable suppliers and brand owners. Ive offered to submit evidence of this supplier relationship at your request, but Amazon is not budging. Can you help?Respectfully,Muhaya Eddik SMsquared LLC
Business Response
Date: 03/22/2024
Dear Seller,

We received your submission but we are unable to reactivate your account. Upon review of your account, we confirmed that your Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that ***** our customers, other selling partners, and our store. Additionally, the impacted inventory that is listed at the end of the notification may be disposed in accordance with the "Unsuitable Inventory Investigations Policy". Our policy can be found here: ****************************************************************************.

Why is this happening?
Your Amazon seller account has been deactivated in accordance with section 3 of Amazon Business Solutions Agreement.

You can also visit the "Selling Policies and Seller Code of Conduct" Amazon policy:
******************************************************

Thank you,
Initial Complaint
Date:03/21/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased skate shoes for my daughter twice from Amazon. The first pair was advertised with Chinese sizes which are 1 whole size smaller than *** sizes. I returned the shoes and was credited immediately after dropping the shoes off at the *** store. The second time I ordered the skate shoes for my daughter the advertisement was not clear. On some photos the shoes showed 1 skate on each shoe, on the video attached to the advertisement it showed two skates which is what I ordered the first time. The shoes came and only had 1 skate which is impossible for my daughter to balance on. I returned these also. I saw that the refund this time could take up to a month. I called Amazon customer service and was treated like a pheasant. Both ******* and the supervisor were very arrogant and offered no resolution to my problem. I would like a refund for my purchase as Amazon has misleading advertisements on their site.
Business Response
Date: 03/23/2024
Hello ****,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm so sorry about the issue you faced with 'Nsasy Kids Roller Shoes Boy Girl Sneakers'.

I understand that you returned the item and are concerned about the refund on the same.

Returns are usually refunded once the item is delivered at our returns center by the carrier and the item is scanned as 'returned' at our returns center.

Upon reviewing the tracking details of your return, I see that the item is still in transit and hasn't reached our returns center.

Usually, returns are processed as soon as the item is scanned as 'returned' at our returns center. However, due to the delay in the delivery of the item to our returns center and sometimes due to the huge volume of returns to be scanned, this process is delayed a bit. Sometimes, it takes up to 15 to 30 days to process the returns and issue refunds.

In this case, I see that the return has been created on this order on March 18, 2024. Hence, we request you to wait for some more time to receive an update about your refund.

For more details about return policies, please review the below link:
************************************************************************************

I hope this information helps.

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************
Customer Answer
Date: 03/23/2024

Complaint: 21464635

I am rejecting this response because: The response doesn't address the false advertisement examples I attached, nor doe this resolve my delayed refund.
The dismissive approach has continued from a large company like Amazon. I made two purchases based on the Advertisement on Amazon's website. One was for wrong sizes being advertised and the other was from conflicting advertisement of the model being sold. This has become an inconvenience to me and I have been an amazon customer for more than 10 years. I shop on the site regularly and this shows me the appreciation you have for me as a customer.

Sincerely,

*********************
Initial Complaint
Date:03/21/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I created an amazon prime account on march 20, 2024 with the email address attached to this post. I placed an order for roughly $220, with a split payment method of my credit card and gift card. My gift card balance was $200. Immediately after placing the order I received a (legitimate) text message from Amazon that my account had been put on hold and that I needed to provide proof that my credit card was actually mine. I submitted a copy of my most recent statement and a few minutes later my account was unlocked. I re-created the order and again I received a text that my account has been put on hold, this time I was required to prove that the gift cards used were mine. I provided copies of the emails in which I received the gift cards, they were part of my quarterly bonus from my employer. This morning, march 21, I receive a notification that the emails containing my gift cards were insufficient and that I must again prove that my credit card and my gift cards are actually mine and my account will remain on hold. I logged into my account to, yet again, provide the same documentation that I had already provided twice and there was a message on the screen stating that my gift card balance had been voided and may not be refunded. I have repeatedly provided the exact documentation requested and yet Amazon thinks it's appropriate to essentially steal $200 from me and lock me out of the website? Please immediately unlock my account and refund the gift card balance. The company has several documents proving that my credit card is mine and that I own the gift cards. I have attached that same documentation here.
Business Response
Date: 03/22/2024
Hello ********,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

It was concerning to hear about the experience you've had with your Amazon account and gift cards.

Upon reviewing, I see that your account linked to the email ID you provided in the complaint and the account to which your gift card has been applied to, are both active and I can see that the gift card you mentioned in the complaint has been applied to the account and was redeemed on one of your recent orders - 113-8932535-0221809.

In case you are referring to any other account, please help us with the details linked to that account and we shall investigate this further.

I hope this information helps.

Thank you for your understanding. We hope to see you again soon.
Regards,

Himaja
Amazon.com
*****************************
Initial Complaint
Date:03/21/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a customer with ********************** for a very long time and have ordered many times from them. Recently , I moved to a townhome where all the doors look like same. I ordered a package worth of $496.42. I didnt recieve any of the items from the order. The photo provided by Amazon delivery does not prove it was delivered to my door. I contacted Amazon to inform them Im missing the entire order that was suppose to be delivered that day. They said they can only help if I file a police report. I went ahead to my police department and filed. I submitted to Amazon what the officer provided to me which was a card with the police departments address and phone number along with the incident ID written on the card. My township police department will not hand out a copy or physical police report. Therefore if Amazon wants to verify the police report ; Amazon must contact the police department and obtain/verify the police report themselves. I informed supervisors, and representatives and all of them kept saying we cant verify the police report, therefore they cannot assist. Amazon refuses to accept the fact that ************ will not give the physical police report! I had supervisors hang up on me, and tell me they have the right to do so. They have even ended chats on me. HORRIBLE experience with Amazon customer service. I emailed ********************** the only thing the police department is able to provide. The card; with the police departments direct number and incident ID number written on it with the Officers name that I filed with. No representative bothered to call and verify. I kept being told its not a valid police report; when they know I cannot obtain a PDF or physical. They must contact the police only! Therefore, Amazon refuses to refund for the order I did not receive; despite having a police incident filed. There is no proof Amazon delivered to my door.Horrible policy ; I seek a refund for the order I never received.
Business Response
Date: 03/22/2024
Hello,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 114-8783747-3124240. I've checked and I can see that there is a refund processed for the order.

A refund was issued to your original payment method on Mar 21, 2024 for $496.42. In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************
We appreciate your time and patience in these regards.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 03/22/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:03/21/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is *****************************, my Dot # is *******. My account info was updated on February 15, 2024 I have not heard back from anyone. Im stuck in a non response email feed with ************************************************** with no response. Its very important that someone contact me immediately in order to get this ongoing issue rectified. I can be reached at the above email address or phone number *****************. Thanks
Business Response
Date: 03/22/2024
Hello,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have reviewed the complaint you have shared with us in detail, and have tried identifying the issue from the information you provided. We need more information to proceed.

Please share more information like the full Amazon order numbers as well as a detailed description of the issue so we can research and assist further.

We look forward to hearing from you.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:03/21/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently opened a Amazon Prime account through my phone Service that I purchased through metro pcs After opening the account, I purchase something from amazand they locked my account for security reasons and told me. I needed to verify information. I verify my bank account information in my identity and they unlock my account and gave me my service bait. To keep from the happening again. I purchased a Amazon gift card from the store to avoid those problems after applying the gift card to Amazon account. In that ordered something they sent me emails saying that my account has been locked for suspicious activity again. No, no I don't understand in h*** Anything could be suspicious about using a Amazon gift card on Amazon after I don't improve my identity the first time and you'll giving my account back so. I proceeded to get in touch with customer service.Representatives hung up on Me and? Never help me at all. ****** was told that I had to verify the gift card that I bought to send a recipe to the receipt and the gift card which I no longer have possession. Though because I threw them away. So they asked me to send them more information. I received email saying that the things that purchased was on the way. Already received the delivery date and receipthey locked my account again. And now after trying to get in touch with him repeatedly. They tell me they're not giving me my money back. I cannot get on my account. I never received anything. I bought after receiving a delivery date time anniversary Coronavirus and beyond told by 3 or customer representatives that there was nothing they could do I couldn't talk to nobody I wasn't getting my money and I wasn't getting anything. I paid for So I basically been robbed by Amazon. And I have been told that I repeat.I'm not getting my money my stuff.I bought from them and I can't get on my account at all so here I am
Customer Answer
Date: 03/22/2024
They sent me this message this morning. After I talked to them last night and they informed me thafter. Purchasing the product and then stem synonym and email confirmation of delivery and a receipt that I paid for it. They tell me I won't be receiving it and it's been canceled and the money I had on the account from purchasing. They're gift card from ******. I can't have another that money band I can no longer own a amazon account and if I open another one it will be closed
Business Response
Date: 04/02/2024
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on 4/3/2024.

Sincerely,
Amazon.com
Customer Answer
Date: 04/03/2024

Complaint: 21464334

I am rejecting this response because: The only thing amazon has done since Following this complaint is the same thing. They've been doing telling me to verify my account. And when I send him what they ask me. They tell me for my security concerns. They are permanently closing my account. When that's not what I'm even trying to do I called them 3 times again to get my money off my account that I applied with a gift card. And to get my merchandise that I paid for and was sent a receipt and a delivery date which I never received and they will not give me my money off my account and will not let me talk to anybody

Sincerely,

***************************
Customer Answer
Date: 04/10/2024
OK, I'm tired of Amazon.They asked me to verify my identity and identity.So tired of this.They unlocked my account so I bought A gift card to put on there so I wouldn't have any reason to stop my account anymore I bought some stuff out there that sent me a receive an delivery date. And 2 days later, my account has been closed and they stop my deliveries and never received anything and I contacted them plenty of times trying to get my money. That is on their account that I put there. Off and they will not let me and they will not give me the stuff I purchased. Please quit going around the fact they got my money.I want my money from them.I don't want to open my account back.Cause I'm not letting me anyway.I don't even know why.But I want my money back.Or tell them we're going to port and I wont-wait more money back.I'm a own happy amazon when i'm done with
Customer Answer
Date: 04/10/2024
This is *************************, you'll continue to ignore me when I try to tell you that you are holding my money that I put on ***'s app with a gift card. ** sold me something that approaches a month forgo. T that was a birthday present that you'll never sent me. And I have received everything and the delivery date never received it. You'll told me. I had to wait.
And yeah, I'll close my account with my money on there. That I put on there and yeah, I will not give me my money back. So you're stealing from me. You're so messed up that I can't get. I'm going to *********. I got one more time you're holding my money. Cause you'll block my account, say it was. Security reasons, but how is it true to reasons? When I already did it a week before and you'll open it back app for me and I put a gift card on there through yo and yo get it again and took my money. I'm not waiting 7 days for you. I'll respond again if you have a Good night. Give me my money back and offer me something for my time. And all this b*******, I will be contacting the lawyer then again. I won't try to remember you also miss something. I have a receipt for and I even gave me a delivery date and never received any of it.And you'll tell me a whole night and you will not give me my money back so and I don't answer all your security questions.You'll ask me the same pictures of id.I send it pictures in my debit cards.I send it.I cannot send you a picture of a gift card that I bought from The store and threw away

Business Response
Date: 04/11/2024
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address.
Sincerely,
****
Amazon.com
Customer Answer
Date: 04/22/2024
I I did respond so I don't understand what happened. But Amazon keeps ignoring the issue. I guess they're not understanding. They keep sending me stuff to identify who I am to unlock my account. And I did it so many times and they keep closing it back down but they will not give me the stuff I already paid for. And they will not give me my money back. That's on there, as credit I cannot log in I can't get anything. Nobody from Amazon will talk to me In the few times that I did get to talk to a person they tell me there's absolutely nothing they can do. They keep doing this bullshi, want to call them. They tell me there's nothing that can be done over the phone. Everytime you'll reach out to them.The only thing they do is send me the same link to unlock my account and i'm so tired of it
Business Response
Date: 04/24/2024
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 2024-04-24 confirming account reinstatement.

Sincerely,
********
Amazon.com
=============
Customer Answer
Date: 04/24/2024

Complaint: 21464334

I am rejecting this response because:

Sincerely,

***************************
I do not accept.
The response they still are not telling me Why my account was flagged for security reasons and locked? But after a month and a 1/2, 2 months, they open my account and let me in my account without even a picture. Are any questions? I just really need to talk to a person that can help me besides somebody on the phone. They asked us more questions than I asked them. Like everyone is annoying.The fact that I bought something from ***** that was supposed to be delivered for a month and a 1/2, and I had a delivery date and a receipt that they canceled today, which is 2 months later.Now I'm easy going gonna get a lawyer or they can settle this with me out of court.I don't want any more messages that it is
Initial Complaint
Date:03/21/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my sincere disappointment and frustration regarding my recent purchase of 20 items from Amazon. While a few items arrived as expected, the majority of the delivered items were unrecognizable and not in line with my purchase. Upon opening them, I was met with great disappointment as the items were used and unhygienic, causing me to have an allergic reaction. Some even had a green, slimy residue resembling mold. Additionally, three items arrived severely damaged. I reached out to your customer service team immediately, seeking resolution. I explained my situation and requested the opportunity to provide photographic evidence of the received items. Unfortunately, I faced obstacles when attempting to return the items at a local retailer, as they denied the return citing the condition of the Amazon packaging, which wasn't the cause of the items' poor condition.These items were intended for my younger sister's **** Cancer party, meant to be a joyous occasion. I had planned to pamper her with beauty treatments and provide her with a beautiful dress. Due to the substandard items, I couldn't fulfill these plans, deeply saddening me. This experience had a severe impact on my mental well-being as I felt responsible for ruining a significant day for my sister. Regrettably, my interaction with your customer service team was disheartening. The representatives lacked empathy and failed to demonstrate genuine concern for my situation. I have only received one refund in the past, and I can provide screenshots of a conversation with another representative confirming this. It's disheartening to think that a false allegation was made to avoid addressing the real issue. I will return the eligible items and provide photographic evidence as requested. I genuinely intended to receive the items I purchased and didn't anticipate this escalating into a dispute. The back-and-forth process has left me feeling scammed, unheard, and disbelieved.# ***-3347449-4724214
Business Response
Date: 03/22/2024
Hello,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 114-3347449-4724214. It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

Our team has worked with the carrier upon receiving damaged items and it has been confirmed the shipments were delivered to you in good condition. While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our team is correct.

At this moment, we are unable to issue refund on the order.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 04/05/2024
Furthermore, the attached proof clearly illustrates the deplorable condition of the items received. The photographs clearly show the unhygienic state of the products, with visible stains, discoloration, and signs of wear and tear. These images serve as undeniable evidence of the substandard quality and unsuitability of the items for their intended purpose.I am deeply disappointed that the local retailer refused to accept the return based on the condition of the Amazon packaging alone, disregarding the actual state of the items inside. This not only hindered my ability to seek a resolution promptly but also added unnecessary frustration and inconvenience to an already distressing situation.

As a loyal customer who has previously received a refund from your company, I expected better treatment and consideration. The lack of empathy and genuine concern displayed by your customer service representatives during our interactions has only compounded my dissatisfaction with this entire experience.

I implore you to thoroughly review the evidence provided and address this matter with the urgency it deserves. It is my sincere hope that you rectify this situation by issuing a full refund for the damaged and unsatisfactory items. Additionally, I request a formal apology and assurance that measures will be taken to prevent such occurrences in the future.

I had placed my trust in Amazon and believed in the quality of the products and services offered. However, this unfortunate incident has shattered that confidence and left me feeling deceived and disregarded as a valued customer. I trust that you will take immediate action to restore my faith in your company and provide a satisfactory resolution to this matter.

Customer Answer
Date: 04/05/2024
Furthermore, the attached proof clearly illustrates the deplorable condition of the items received. The photographs clearly show the unhygienic state of the products, with visible stains, discoloration, and signs of wear and tear. These images serve as undeniable evidence of the substandard quality and unsuitability of the items for their intended purpose.I am deeply disappointed that the local retailer refused to accept the return based on the condition of the Amazon packaging alone, disregarding the actual state of the items inside. This not only hindered my ability to seek a resolution promptly but also added unnecessary frustration and inconvenience to an already distressing situation.

As a loyal customer who has previously received a refund from your company, I expected better treatment and consideration. The lack of empathy and genuine concern displayed by your customer service representatives during our interactions has only compounded my dissatisfaction with this entire experience.

I implore you to thoroughly review the evidence provided and address this matter with the urgency it deserves. It is my sincere hope that you rectify this situation by issuing a full refund for the damaged and unsatisfactory items. Additionally, I request a formal apology and assurance that measures will be taken to prevent such occurrences in the future.

I had placed my trust in Amazon and believed in the quality of the products and services offered. However, this unfortunate incident has shattered that confidence and left me feeling deceived and disregarded as a valued customer. I trust that you will take immediate action to restore my faith in your company and provide a satisfactory resolution to this matter.
Initial Complaint
Date:03/21/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed one large Amazon order in October of 2023 (Amazon split it between 2 orders, the first had (5) packages worth $314.01 & the second had (2) packages worth $54.92, totaling 19 items). As soon as the first of the (7) packages was marked delivered I realized that they were sending the packages to the wrong address in the wrong state. I immediately called to prevent the rest of the items from being delivered. I was then informed that I would need to wait until all of the packages arrived at the wrong destination before they could issue a refund.I called Amazon again a couple weeks later & was told that I would need to file an official police report for the items that were delivered to the wrong address & report them as stolen. I told them I wasnt comfortable with reporting them as stolen since both ************************** knew that the packages were being delivered to the wrong address before they ever arrived (except for the first one).When I finally reached out again to resolve the issue I was told that some arbitrary amount of time had passed (no one had mentioned anything about a deadline over the phone), after which point Amazon was absolving themselves & saying they were not obligated to help me with my missing packages.In summary:1) I notified Amazon that packages were going to be delivered to the wrong address BEFORE they were delivered.2) Amazon then told me to wait for all of the packages to arrive at the wrong address before they can move forward with a refund.3) Amazon support then told me to file a police report reporting the packages stolen which didnt seem quite right to me.4) When I reached out again several weeks later to wrap this up I was told that they could no longer help me because too many weeks had passed.5) Ive now lost $368.93 & never received the (19) items I purchased for my *********** because Amazon wouldnt stop the deliveries to the wrong address.
Business Response
Date: 03/22/2024
Hello,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 111-2737332-2293848 and 111-8473585-8370654.

While I know you're disappointed with our stance on this matter, I want to assure you the information you received is correct. Upon review, we see our team has requested to submit the police report by Saturday, 16 December 2023 and since the report was not received in time we are unable to take action on the order.

Due to the age of this order, reliable tracking information is no longer available. At this moment we are unable to provide a replacement or refund for this order.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:03/21/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear ***/Madam, I received email from amazon that my account was closed. I`m very confused of this dicision. I use this account for myself only, and all gift cards were bought from myself. I think this is a mistake. May you please review my account information again? Thank you very much. I will attach my gift card receipt and card image for your further review. Best regards, ****
Business Response
Date: 03/27/2024
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 3/23/2024.
Sincerely,
*********
Amazon.com

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