Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  1150 S Columbia Ave Campbellsvlle, KY 42718-2465

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  Amazon.com

  1245 E Washington Ave Ste 300 Madison, WI 53703-3040

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  Amazon.com

  1516 2nd Ave Seattle, WA 98101-1543

  
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  Amazon Web Services Inc

  410 Terry Ave N Seattle, WA 98109-5210

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings,I am addressing this issue to BBBs attention because Amazon unjustifiably tries to make me pay to have the perfectly good items removed. On March 14, I reinstated my **** from a restricted product suspension. However, all the inventory for the products was not available for sale. On the same day, the units started to get back in stock. Below, you will find attached the screenshots I took of my inventory since Amazon reinstated the **** on March 14, 2024. The screenshots are arranged by the dates as follows:1. March 14, ******. March 14, ******. March 17, ******. March 18, 2024. The boost in quantity happened when we provided a Letter of Compliance from my manufacturer to cases *********** and ***********. I have attached this letter to this case as well. 5. March 21, 2024.From the screenshots, you can see that the quantity of available units is increasing day by day. This means that theres something that Amazon is doing with the inventory, not me.Amazon identified some of the units (at the moment Im writing this letter, its 95 units) as defective without providing any evidence. I have opened a few cases with Amazon asking to move every single unit to Available status, I have sent the Letter of Compliance from my manufacturer and requested a bin check for the items in question. This positively means that I have done everything I could and everything Amazon asked for to make the units available. Despite this, the units in question are still unavailable, and now Amazon is asking me to remove them from my inventory, which is going to create additional costs.Despite my requests, Amazon failed to provide any evidence that the products they asked me to remove were, in fact, defective. However, I confirmed that the items are perfectly fine with the Letter of Compliance, which I have attached here.Therefore, I kindly ask Amazon to move all the inventory for the **** B0CRR86HHP to Active status.Best regards.

  Business Response

  Date: 03/22/2024

  Hello from Amazon.com,
  
  We are researching why some units of the **** B0CRR86HHP are still showing as Unavailable.
  
  We have reached out to the Selling Partner on the Case ID ***********.

• Initial Complaint

  Date:03/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday 3/20/24 Amazon deactivated my account. This was a result of Amazon locking my entire account with them due to me filing an unauthorized charge to my debit card that was eventually resolved and the item received was promptly returned and issued a refund. As of today a refund was issued for $338.86, however Amazon is demanding repayment of these funds because the charge associated was not completely fraudulent. It is beyond my comprehension that they are demanding repayment despite the item that was ordered was returned and a full refund was issued according to the orders page on my account. They are also alleging that I owe them $85.09 for a previous order that they claim has a bank dispute which I have verified that it does not but that I had made a complaint to the seller about the condition of the item of which they issued me a 30% refund for the inconvenience of the item being damanged. The remaining items in this order were never returned and no such dispute with the financial institution exists despite Amazon's claims there is one and they are demanding virtually a double payment for now both of these orders. On top of this chaos Amazon seems to think that not only deactivating my account would suffice but they have remotely accessed every single one of my Echo smart home devices and factory reset them due to some kind of asinine policy they have that turns off all of your devices and renders them useless if your account is locked. Absolutely no other tech company would do this and would constitute and overreach of power and potentially lead to a dangerous situation especially for those who rely now on such devices for medical needs and the only means of communication with others. The inconvenience and hassle of having to reset every one of my devices is completely not worth it and I would like Amazon to compensate me for replacing them with devices from another company who would never do something like that in this kind of situation.

  Business Response

  Date: 04/10/2024

  Hello,

  We are pleased to confirm that we have restored your full access to this account.

  Regarding your order 111-0990406-1306664 and order 111-3296851-1901851, your card issuer has repaid us for these orders. Therefore, we no longer need to recharge you. Please contact the credit card issuer for more information regarding these disputes. We apologize for any miscommunications regarding this matter and any inconvenience caused as a result.

  We sent a confirmation to your registered email address on 2024-04-10.

  Sincerely,

  ********

  Amazon.com

  =============

• Initial Complaint

  Date:03/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings! Amazon suspended my seller account due to a technical error.My account was suspended on March 5, 2024, because Amazon suspected the items I sold were inauthentic.In the notification dated March 5 and all subsequent notifications I received regarding this case, Amazon incorrectly identified the product I was selling. In the notification dated March 5, 2024, Amazon indicated the following product for which I must submit documents: **** **********, Title Leadership: Theory and Practice.If you see which product is sold under **** **********, you will find the product Learning (Adaptive Computation and Machine Learning series) there. I would like to draw your attention to the fact that I have never sold a product similar to Learning (Adaptive Computation and Machine Learning series), **** **********. This product has never been added to my inventory, not even once. I ask Amazon Support to check this information through the backend of my account and internal information. That is, this request for documents is irrelevant since it does not concern my product.I sell the **** B09PZ9VFTS, and this product has nothing to do with the Learning (Adaptive Computation and Machine Learning series) product.I believe there was some kind of **** merge on Amazon's back end; because of this, Amazon sent me an erroneous request to verify the **** documents I did not sell. I have never seen ****s consisting only of numbers before, so I'm sure there was some mistake.Please immediately confirm that I did not sell **** ********** and reactivate my account. (Please look at the attachments; I am attaching screenshots of the mistaken notification).

  Customer Answer

  Date: 04/01/2024

  My name is ************************************. I own an Amazon account with a primary email of *****************************.
  Amazon suspended my seller account due to a technical error. My account was suspended on March 5, 2024, because Amazon suspected the items I sold were inauthentic. In the notification dated March 5 and all subsequent notifications I received regarding this case, Amazon incorrectly identified the product I was selling. In the notification dated March 5, 2024, Amazon indicated the following product for which I must submit documents: ASIN **********, Title Leadership: Theory and Practice (I am attaching a screenshot of this notification). If you see the product identified under ASIN **********, you will find the product Learning (Adaptive Computation and Machine Learning series) there. I would like to draw your attention to the fact that I have never sold a product similar to Learning (Adaptive Computation and Machine Learning series), ASIN **********. This product has never been added to my inventory, not even once.
  I tried to solve the problem of an invalid request with support representatives. I repeatedly called support and opened several cases in my account. I thought that my problem was solved when I received a request dated March 26 indicating the correct ASIN number and Title (I am sending a screenshot of the notification as an attachment).
  Based on this request, on March 28, I sent an invoice to Amazon confirming the purchase of the product - Leadership: Theory and Practice from my supplier.
  Supplier details:
  Company name: CONCORDSPIRIT INC.
  Address: *********************************************** Phone: ***************
  Email: *************************
  Website: www.concordspirit.com
  My invoice fully covers the required number of units sold to customers over the last 365 days. (I am attaching an invoice to this appeal).
  Nevertheless, on the same day, March 28, after a couple of minutes, I received an automatic reject. Due to an error in Amazon's system, my invoices are automatically rejected. Amazon is requesting documents for a non-existent (ASIN **********, Title Leadership: Theory and Practice) product. The invoices of a real supplier and a correct product (ASIN B09PZ9VFTS, Title Leadership: Theory and Practice) are ignored by Amazon. Please look at my invoice; since I was selling the product ASIN B09PZ9VFTS, you can confirm this through the back-end of my account. I also request that you accept my invoice from the supplier CONCORDSPIRIT INC.
  Sincerely, ************************************

  Business Response

  Date: 05/15/2024

  Hello,
  
  We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on May 15, 2024.  
  
  Thank you,
  Amazon.com Seller Performance

• Initial Complaint

  Date:03/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon has deactivated two of my accounts one for drop shipping out of policy (A3JXKGXY8KQB6S) and a second (A258CUYPX93ADC) for being under the same ownership as the first account. To reinstate my selling privileges, they told me to submit evidence Im no longer a risk to the platform. Im only interested in operating my second account, the one which Ive never drop shipped from and sell **************** medical grade skincare, so Ive appealed the suspension multiple times stating I dont want this account and intend to close it once it is reactivated. I want to switch 100% to selling my own brand that does not use a drop shipping model at all. How is this not evidence of account compliance? As the brand owner and one utilizing FBA, I am much less of a risk than your average reseller to Amazons platform. Not only am I not going to drop ship, but I intend to fulfill primarily FBA, which will mitigate fulfillment issues and customer service, allowing me to focus on the quality of the products I sell. It seems like Amazon has written me off completely; Ive invested too much to be disregarded. Can you help?

  Business Response

  Date: 03/22/2024

  Hello,
  
  We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on March 22, 2024.  
  
  Thank you,
  Amazon.com Seller Performance

• Initial Complaint

  Date:03/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a firestick in July of 2023 firestick worked fine until an update by amazon. The update is causing firestick to not upload. The firestick is stuck at the "firestick" logo. Amazon is aware of this problem they have caused. I contacted amazon and after several days of talking with several people they finally agreed to replace my firestick. I was told to send the other item back and they would replace the item. I boxed up everything as I was instructed, but when I received the replacement it was only the firestick itself. No charger, no charge cord, no remote. When I contacted amazon about this I went through a great deal of hassle before I could get any attempt at compensation. The person told me they would give credit to purchase the items I was out of. They gave credit for $32.00 when I went to buy the items the remote itself was more than $32.00. I have wasted a great deal of time with amazon and have not been compensated for something they caused.

  Business Response

  Date: 03/22/2024

  Hello *********************,
  
  I'm ****** writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I have reviewed your complaint in details and I am sorry for the inconvenience caused with the firestick.
  
  To address the issue in an efficient manner and for further research we request you to write us back with Order ID .
  
  Thank you for your understanding and cooperation.
  
  We look forward to see you soon.

  Regards,
  
  ******
  Amazon.com
  *****************************
  

  Customer Answer

  Date: 04/01/2024

  Order# 114-8644269-0584200

  Business Response

  Date: 04/05/2024

  Hello *********************,
  
  I hope this Email finds you well. Thank you for writing back to us.
  
  Im really sorry to hear about the inconvenience you experienced and your interaction with customer service. Our mission is to provide a premium quality service, and the situation you described certainly doesnt meet our service standards. We'll make sure any misses are coached, as we continue to work hard at improving our customer service even more. We definitely want to make sure all of our customer service associates always assist you appropriately.
  
  I understand the replacement ******* Stick did not include the needed accessories. I can confirm that the replacement order via Order ID: 113- ***************, was for a refurbished model and these do not come with accessories.
  
  You can learn more about our ******* Stick warranty here: ******************************************************************************
  
  As a gesture of goodwill, Id like to get you a replacement ******* Stick as soon as possible at no additional cost to you. In order to receive this replacement, we'll require you to return your ******* Stick within the next 30 days after the replacement is sent.
  
  To help make the return trouble-free, I can create a pre-paid label that can be used to drop off your original device at a *** location. The label will be sent via e-mail and you'll only need to print it out.
  
  Let me know if you'd like to proceed with the replacement and the return. Also, Id appreciate if you could confirm your shipping address to send you the replacement. Note the address needs to be an active address registered under your Amazon account.
  
  Thanks for choosing Amazon.
  
  Regards,
  
  ******
  Amazon.com
  *****************************

  Customer Answer

  Date: 04/09/2024

  The email from the provider is not clear. When they say they will replace the firestick it does not state "along with all accessories". I don't have a problem with the replacement if this means all items included.

  Customer Answer

  Date: 04/09/2024

   
  Complaint: 21465697
  
  I am rejecting this response because: the response is not clear whether the accessories will be included with the replacement firestick.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 04/19/2024

  Hello *********************,
  
  I hope this Email finds you well. Thank you for writing back to us.
  
  Regrettably, we are unable to process a replacement due to system issues. However, as a gesture of goodwill, We've added a $50 Amazon.com Gift Card to your account. It will apply to your next order, and you can view your balance and usage history in Your Account here:
  
  *************************************************
  
  You can order the latest model here: *********************************************************************
  
  Note we won't require a device return. We advise you get rid of your device in compliance with all applicable laws and regulations. Your local government may have a hazardous waste disposal website or hotline that you can contact. You might also be able to call a local recycling center and ask whether they will accept your device.
  
  In addition, you can refer to our help pages for additional instructions on how to recycle your Amazon device:
  
  ********************************************************************************************...
  
  I hope this information helps. Thanks for choosing Amazon.
  
  

  Regards,
  
  ******
  Amazon.com
  *****************************

• Initial Complaint

  Date:03/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Amazon customer service today to check on the status of my refund. I sent back my label printer on Feb 23rd. Almost a month ago. Still no refund. So they tell me that it's not been received. I also sent back the labels. I have no idea why this happened. I called **** they have no way to track this without the tracking. Which I threw away a month ago. Amazon refuses to refund my printer cost without the tracking number. Their solution was to call **** And they would deal with it. 3reps, and a escalated supervisor all told me this. Nobody was willing to listen to me that I had to have 2 emergency surgeries on my foot since Dec. And couldn't drive to return these. I live alone, I'm on disability. They sent me the wrong printer. I need to return it. When I finally could, I did return it. I can't explain why it doesn't show scanned on their end. Maybe they scanned the wrong item. Idk. All I know is they took my printer and I have no printer or money. So someone needs to fix this. It got mailed to Amazon. I saw the label on it at **** Both packages. It's a glitch or something. Make it right Amazon. I'm a sick woman and you're stealing food from my mouth. Do the right thing. Don't treat people like criminals.

  Business Response

  Date: 03/22/2024

  Hello,
  
  I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I've reviewed your email and completely understand your disappointment with the return refund. To help you with this, I request you to write back with order ID so that we will be able to check this for you.
  
  I realize asking you to contact us again would be inconvenient. However, Please understand that I would like to resolve this issue at your satisfaction and appreciate your understanding.
  
  Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.

  Customer Answer

  Date: 03/22/2024

  I have attached the requested order number

   

  Customer Answer

  Date: 03/22/2024

  I'm not sure how to respond or take the next step. I responded to the email Amazon sent me and sent them my order number like they asked for. I don't know what else to do. I'm confused by the format of your site

  I don't want to close out the car because nothing is resolved yet. Thank you.
  

  Customer Answer

  Date: 03/23/2024

   
  Complaint: 21465606
  
  I am rejecting this response because: Amazon is threatening to cancel my account now. I just got the email. They have not responded about my refund. I sent the order number to them 24 hours ago. Thank you.
  Sincerely,
  
  *************************

  Customer Answer

  Date: 03/23/2024

  Amazon emailed me and said that they are doing nothing because they didn't scan that item for a return. And that's all they said. Well you see the issue with that is that they couldn't scan it when I got there. There was nothing to scan. It said I had to print out the label and mail it in. So the guy working there emailed it to himself from my phone and then printed the label out for me right there at **** And we dropped it in the mail line. So nothing was scanned at all by **** They are right. I returned that Feb 23rd. Along with the labels. Same day. Same way. So why did they not show up at the warehouse or wherever?

  Customer Answer

  Date: 03/25/2024

  So nothing gets done?

  Business Response

  Date: 03/26/2024

  Hello,
  
  I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  Thank you for providing the order ID: *******************, I've got the details of the order reviewed by our internal team and got an update on the request as below:
  
  A careful review of your account reflects that the correct information has already been provided. No carrier scan with the label: 1Z6E56739031275294 and also no item was returned to the warehouse by carrier. Hence we won't be able to issue refund.
  
  Please contact the carrier and check for the returned item and once you collect the item from carrier, contact us back so that we can help with a new return label for you to return the item back to us.
  
  Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.

  Customer Answer

  Date: 04/06/2024

  They never answered me and I sent you several messages saying that. I sent back my item to them. They never sent my refund. I don't have the tracking number. So I have no proof. It was emailed to the *** guys email and he printed out the label. They didn't scan the barcode. That's why they don't have a scan on record. Nobody will help me or Listen to me. They acuse me of lying but they are the scammers. You also are no help. I sent email after email to you for help and no response.

• Initial Complaint

  Date:03/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regarding amazon.com order #***-8038766-5616206 On 3/16/2024, at approximately 11am, I placed an order to a third party seller operating on Amazon.com. After reviewing the seller's page on Amazon, I noticed there were a number of alarming reviews stating that it took months to receive a package, some stated that the package they received wasn't even the product they ordered after they eventually received it. The reviews were redacted by the seller, stating that the problems were not the fault of the seller, so that they wouldn't impact the rating that the store had on Amazon. After reviewing this information, I promptly contacted Amazon about my concern. While I was on the phone with them, the seller marked the item as "shipped", which charged my debit card for the product in the amount of $765.32. I was told that this meant that Amazon was unable to cancel the order. I was able to speak to another representative which attempted to cancel the order. I was told I should receive an email within 48 hours regarding this issue. After this phone call, the seller's page was removed from Amazon and the seller was unresponsive in any attempt to contact them. It was at this point that I realized I was the victim of a scam. I waited 72 hours and still never received an email from Amazon. I called Amazon again on Tuesday, 3/19/2024 at approximately 3pm. I was given the same story that I was told the first time, the only difference being that a cancellation request was reported to the "internal department" compared to the first instance in which the request was sent to the seller. After waiting an additional 48 hours to receive an email I was told I should receive within 48 hours, I contacted Amazon a third time by telephone on Thursday, 3/21/2024 at approximately 8:30am. I was given the same story as the previous attempts and was told I have to wait for the package to arrive, refuse it, and then wait for a refund. The tracking number the seller sent me has no information and is not recognized by ***** whom the seller reported as the courier. I don't believe I will be receiving a package, and since the seller no longer exists on Amazon anymore, I don't believe I should have to wait months in order to cancel my order and receive a refund for a scammer that they allowed to operate on their website. Amazon.com, *** collected the money from me, and I believe that they should have full capability to cancel and refund the order at any point before the product is physically in transit.

  Business Response

  Date: 03/22/2024

  Hello ****,
  
  I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  It was concerning to hear about the experience you've had with your Amazon order - 'Sapphire 11322-01-40G Nitro+ AMD Radeon RX 7900 XTX Vapor-X Gaming Graphics Card'. So sorry about that.
  
  I understand that you wish to cancel the delivery of this order and get a refund on this order.
  
  Upon reviewing, I see that this order has been dispatched and is with the carrier now. At this point, we wouldn't get an option to stop the delivery and issue a refund.
  
  However, in this case, you can refuse the delivery of your order and get the refund once the item reaches back to seller. Or, you can return the item once you receive it for a full refund.
  
  For more details about how to return the item, please refer to the below link:
  ************************************************************************************
  
  For further assistance, please feel free to contact our customer support team. To do so, go to "********************** Customer Service":
  *****************************************
  
  I hope this information helps.
  
  Thank you for your understanding. We hope to see you again soon.

   

  Regards,
  
  Himaja
  Amazon.com
  *****************************

  Customer Answer

  Date: 03/22/2024

   
  Complaint: 21465459
  
  I am rejecting this response because: you sound like a robot. The package was "shipped" within 1 hour of my order which is unrealistic. I won't be receiving a package because, as you can see in the attachment, the shipping information that the fake seller provided is fake and unrecognized by the courier that they selected. 
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:03/21/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order bounty select 12=18 2items @ *****, I recievd 2 packages of bounty essentials @ *****. I keep trying to contact Amazon for the difference in payment not a refund. There's no way you can speak with a person this is the second time this has happen to me Amazon needs to be accountable for my monet transaction with them.

  Business Response

  Date: 04/02/2024

  Hello,
  
  I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
  
  So sorry about the issue you faced with one of your orders.
  
  I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.
  
  If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.
  
  We look forward to seeing you again soon.
  
  Regards,
  
  Himaja
  Amazon.com
  *****************************
  
  

  Customer Answer

  Date: 04/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon sells poor quality products that look and are marketed as "Prime." These products when fail and must be returned are met with delays placed to burden the customer and delay the refund process causing the customer to be without the product or financial means of replacement until refund of the currency set aside for that specific product. A mixer/ meat grinder that fails and is return received yet refund not issued until the next month! This ***** families who spend monthly food funds on things such as flour that now must buy bread they were to make at home. Meat they must now tediously slice with a knife instead of grinding as purchase has a intended function to do. Holding a faulty product until the next month before refunding has no purpose but to create aggravation of the customer in a passive-aggressive manor. I request the credit rating by the BBB in regards to Amazon prime to reflect this poor practice and harmful demeanor Amazon presents to the public at large.

  Business Response

  Date: 03/22/2024

  Hello ******,
  
  I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm so sorry about the issue you faced with your 'VIVOHOME 3 in 1 Multifunctional Stand Mixer' purchased on our website.
  
  I understand that you returned the item and had to wait long to get a refund on the same.
  
  Upon reviewing, I see that a full refund worth $179.10 has been issued on your order on March 21, 2024 to your Amazon gift card. It gets updated in an hour and is available to redeem on your future orders.
  
  The balance would appear in the "View gift card balance" section of the "Your Account" link.
  
  On the date the refund is completed, we'll send you an e-mail confirming the date, amount and payment details. After receiving this confirmation e-mail, you can view the refund details on the Order Summary in Your Account (*******************************************). Completed refunds will appear at the bottom of an individual order summary page.
  
  Returns are mostly processed soon and the refund is issued immediately once the item is processed as returned at our returns center.
  
  However, rarely, this process is delayed due to the volume of the returns at a particular returns center and it may take up to 15 to 30 days to issue refunds on such orders.
  
  For further insight about our returns policy and refund timelines, please visit the below link:
  ************************************************************************************************************
  
  Thank you for your understanding. We hope to see you again soon.

   

  Regards,
  
  Himaja
  Amazon.com
  *****************************

  Customer Answer

  Date: 03/22/2024

   
  Complaint: 21465227
  
  I am rejecting this response because:

  Requiring the use of the BBB to create action doesn't dismiss the poor practices Amazon utilizes. My original complaint of poor business practices remains.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an empty box from Amazon and emailed customer service. I was told that the item was stolen and that I should contact the police. I did it. Got the police report and sent the file to Amazon. They looked at the police report and confirmed it and issued a refund, but a couple of hours later I saw that the refund was canceled. I wrote to the chat again and was told that my return was canceled and they couldnt help me.Order# ***-7468774-8233022 DJI Mavic 3 Pro with DJI RC, Flagship Triple-Camera Drone with 4/3 CMOS Hasselblad Camera, 43-Min Flight Time, 15km HD Video Transmission, FAA Remote ID Compliant, 4K Camera Drone for Adults

  Business Response

  Date: 03/24/2024

  Hello,
  
  
  We have denied the customers request for a refund.
  
  
  Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.
  
  
  Due to the proprietary nature of our business, we do not provide details on our investigation methods.
  
  
  We notified the customer of this decision by email on 25 March, 2024 .
  
  
  Sincerely,
  
  
  ******

  Amazon.com

  Customer Answer

  Date: 03/24/2024

   
  Complaint: 21465024
  
  I am rejecting this response because: The refund was already at the processing stage. I did everything that Amazon specialists asked me to do. I contacted the police and filed a police report. In addition, I would like to note that I did not use the gift card. I asked for a refund to the original payment method. What specific points of the rules for using your site have I violated? I contacted the BBB so that they could give me a specific answer and not write to me that the decision has already been made. I write specifically and have many arguments on my part. Its easier and more convenient for you to say that I violated something rather than solve the problem that your once devoted user encountered.
  
  Sincerely,
  
  ***************************