Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,621 total complaints in the last 3 years.
22,068 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/11/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Amazon several weeks ago because I was unable to get into my account, which I have had for many years. I've tried for about three months to get a resolution to the problem with everyone I've talked to at Amazon telling me the issue will be "resolved in 24 hours" or the issue will be "resolved in 24 to 48 hours." Attached is a copy of the emails I've sent to Amazon outlining all of my attempt to the issue resolved. No one responds to me, and when I call customer "service" no one will allow me to escalate the issue. I believe it is possible that my account was hacked. I want this account CLOSED immediatey.
Business Response
Date: 05/24/2025
Hello Logan,

I am Srujan from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Thank you for bringing this matter to our attention. I sincerely apologize for the frustration and inconvenience you've experienced over the past few months while trying to resolve your account access issues.

I understand your concern about possible unauthorized access and your desire to close your account. Upon investigating your case, we've discovered that there are two accounts associated with your email address:

Account created in 2002:
- Has 21 orders
- 4 shipping addresses
- Includes a registered phone number

Account created in 2021:
- Has 0 orders
- 1 shipping address
- No registered phone number
- This appears to be a subsidiary account (possibly linked to services like IMDB, AWS, etc.,)

To properly process your request, could you please confirm which account you would like to close?

Once you provide this information, I will personally ensure your request is processed immediately.

Please reply to this email with your preference, and we'll initiate further steps to close your account.

Again, I apologize for any inconvenience, and I appreciate your patience as we work to resolve this matter.

Regards,

Srujan
Amazon.com
https://amazon.com
Customer Answer
Date: 05/29/2025

Complaint: 23315806

I am rejecting this response because:
Neither of the two accounts provided has the correct information.
If those two accounts are associated with my email address, then yes close both of them.
I only had one account that I've been using for many years, and in 2024 alone there were probably over 30 orders. I even continue to get "buy it again" emails from Amazon with items listed that are from that account. It still feels as is something very strange is going on, and that perhaps that account has somehow been hacked.
But, yes, please close ANY and all accounts that are associated with my [email protected] email address.

Sincerely,

Logan Mackenzie Barrett
Business Response
Date: 06/04/2025
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and I apologize for the inconvenience caused to you.

Upon reviewing I can see that you would like to close the accounts associated with your email address and please be informed that the request has been forwarded to our dedicated team.

Rest assured once it is done you will receive a relative confirmation on the same to your registered email address.

We highly appreciate your understanding in this regard.

Have a great week ahead!

Regards,

Vishal
Amazon.com
http://www.amazon.com
Business Response
Date: 06/24/2025
Hello Logan,

Thank you for your patience while we worked on your request.

In continuation to our correspondence, we have successfully closed your account registered with Amazon.

If you wish to shop with us in the future, you'll need to create a new account. Here's how to create a new account on Amazon.com:

1. Go to our homepage: http://www.amazon.com
2. Select "Your Amazon.com" at the top of the page.
3. Select "Create your Amazon account" and follow the prompts.

You will need a valid email address and phone number to create an account. If you choose to enter an email address when creating your account, use a permanent email address that you're able to receive important order or account notifications. If you're using an email address that's already associated with an account, you'll be asked to create an account with a different email address.

Further, our team couldn't able to close the account that is registered as a subsidiary account (possibly linked to services like IMDB, AWS, etc.,) as you'll need to contact them directly.

Again, I apologize for any inconvenience this has caused, and I appreciate your patience and co-operation.

I hope this helps. Have a great day!

Regards,

Srujan
Amazon.com
https://amazon.com

Customer Answer
Date: 06/24/2025

Complaint: 23315806

I am rejecting this response because: I do not understand what this sentence written by an Amazon representative means:
"Further, our team couldn't able to close the account that is registered as a subsidiary account (possibly linked to services like IMDB, AWS, etc.,) as you'll need to contact them directly."
I have not shared an account with anyone, so I need to know who "them" is if I am supposed to contact "them" directly.
Please let me know what you are referring to in this sentence. I need to have any and all accounts associated with the [email protected] email address closed.
Please tell me who "them" is.

Sincerely,

Logan Mackenzie Barrett
Business Response
Date: 06/26/2025
Hello Logan,

I apologize for the confusion caused by my previous correspondence regarding your Amazon account. Please allow me to clarify the situation.

When you requested the closure of any accounts associated with your email address, our team took the necessary steps to close the primary Amazon account registered with the email address you provided. This account, which had a history of orders has been successfully closed.

However, during our investigation, we noticed another account that appeared to be a subsidiary or linked account, potentially associated with services like IMDB, AWS etc., As we were unsure of the origin or purpose of this account, we did not have the authority to close it directly.

I should have been more clear in my previous communication. When I mentioned contacting "them" directly, I was referring to the potential need to contact the specific service providers (such as IMDB or AWS) if you wish to close any accounts that may be linked to those services.

Please be assured that we have closed the Amazon account registered with your email address, as per your request. With this account closure, I can confirm that there are no other active accounts associated with your email address.

Once again, I apologize for the confusion caused by my previous communication. If you have any further questions or concerns, please do not hesitate to reach out to us.

Thank you for your understanding and patience. Have a great day!

Regards,

Srujan
Amazon.com
https://amazon.com
Customer Answer
Date: 06/26/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23315806, and find that this resolution is satisfactory to me.
I still do not know what other account they are talking about. If I knew what this alleged other account was linked to, I could certainly contact them directly, but I do not have any idea what this is, but I can't keep going back and forth about this. I have to assume, unless someone decides to tell me who this account is linked to, that someone set up an account with my email without my knowing about it.

Sincerely,

Logan Mackenzie Barrett
Initial Complaint
Date:05/07/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a set of nightstands, and one of them arrived damaged. I contacted the seller and asked for replacement parts. After several weeks, I got incorrect and damaged parts. I reached out again, and after another long wait, I received more parts but they were still damaged, and one of the drawers didnt even belong to the nightstand.After trying to work with the seller for over a month, I contacted Amazon for a refund. I provided the requested photos showing the damage and incorrect parts, but my refund request was denied. The seller claimed I received exactly what I ordered, which was not true.I have not received a usable product, and the issue remains unresolved after months of back-and-forth.
Customer Answer
Date: 05/26/2025
Hello

I received the new dresser, and again damaged pieces. I asked that the box be inspected before sending to ensure their were no damaged pieces. There were damaged, scratched pieces. I initially ordered in February 2025 and its now May 2025, and yet I can't use the two dresser system I ordered. I've been more than accommodating, trying to work with you on getting me non damaged pieces so I can use the dressers, at this point, I am asking for a refund, as I am now going to have to purchase something else.

Business Response
Date: 05/29/2025
Hello ******,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am so sorry about the issue you faced with your Order #***-7837298-0624226.

I understand that you are waiting for the refund on the above order as you received damaged items everytimg from the seller.

Upon reviewing, I see that an A to Z claim has been filed on the seller on this order and uur A-to-Z Guarantee team needs more information from you to process your request. Please check your email and respond with the necessary details as soon as possible so that your claim shall be investigated soon and your issue would be resolved.

Please follow the steps suggested in the below link to check the status of your claim:
************************************************************************************

For any further assistance, please feel free to contact our customer support team. To do so, go to "Amazon Customer Service":
*****************************************

I hope this information helps.

Thank you for your understanding. We hope to see you again soon.
Best regards,
Himaja
Amazon.com
Customer Answer
Date: 05/30/2025

Complaint: 23301786

I am rejecting this response because:

As stated in all the emails, im not able to use your product because of damaged and incorrect parts. The nightstands are not what was described in the description in amazon. It has been more than 3 months, no resolve. Please see attached what I paid and the refund I am expecting and deserve. The email chain is below, do you need me to refresh with pics all the issues since day one?

Sincerely,

****** ******
Customer Answer
Date: 05/30/2025
Hello

They were sold as a set, one is completely damaged and the other the drawers don't close flush to the dresser. Im more than happy to send back your damaged dressers, if you provide shopping labels. I have boxes and tape and can drop them off to ****** ups or ***** and or you can schedule a pick up and I will have them boxed up ready to go back to your location.

Customer Answer
Date: 05/31/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:05/07/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I RECEIVED AN ***** FROM AFFIRM SAYING I MADE APURCHASE FOR $****** TODAY AND I DID NOT. I DIDNOT RECEIVED THE TEXT TO PUT IN CODE TOAUTHORIZE EITHER. I JUST SPOKE TO AMIZON AND THEYALSO SAID THEY DO NOT SEE WHER I MADE APURCHASE TODAY WITH THEM USING AFFIRM. I FILED ACOMPLAINT WITH AFFIRM BUT THE *** I SPOKE TO DIDNOT SPEAK ENGLISH VERY WELL SO THAT WHY I AMFILING COMPLAINT THROUGH THE BBB ALSO. I HAVEATTACHED THE ***** TO THIS COMPLAINT THAT IRECEIVED. I NEED SOMETHING IN WRITING STATING I DID NOT MAKE ANY PURCHASE TODAY USING AFFIRM FOR ******. ITS NOT SHOWING ON MY ACCOUNT BUT I NEED AMZON TO VERIFY FOR ME IN THIS BBB COMPLAINT SO I HAVE PROOF FOR AFFIRM.
Business Response
Date: 05/08/2025
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with the Affirm charge. To help you with this, I request you to write back with order ID so that we will be able to check this for you.

I realize asking you to contact us again would be inconvenient. However, Please understand that I would like to resolve this issue at your satisfaction and appreciate your understanding.

Thanks for your patience and understanding in this regard.
Customer Answer
Date: 05/12/2025
I DO NOT HAVE AN ORDER ID FROM ********************** BECAUSE I NEVER PURCHASED ANYTHING TO GET AN ORDER NUMBER! I HAVE ATTACHED WHAT I RECEIVED FROM AFFIRM SHOWING THE DOLLAR AMOUNT THAT WAS SUPPOSIDLY PURCHASED ON MY ACCOUNT FRIDAY. I ALREADY SPOKE TO AMAZON THEY SAID THEY SEE NOTHING FOR THAT AMOUNT IN MY ACCOUNT OR WHERE I PURCHASED ANYTHING USING AFFIRM. I JUST NEED SOMEONE TO GIVE ME THIS IN WRITING. IF I DIDNT ACTUALLY BUY ANYTHING THERE ISNT GOING TO BE AN ORDER NUMBER. THE ONLY THING I PURCHASED ON AMAZON FRIDAY WAS A CELLPHONE FOR ****** AND I USED MY MASTERCARD TO PAY FOR THAT ITEM.
Business Response
Date: 05/13/2025
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with the Affirm charge of $248.58 To help you with this, I request you to write back with charge ID so that we will be able to check and confirm if the charge is from your account or different account.

Thanks for your patience and understanding in this regard.
Initial Complaint
Date:05/06/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order of 3 packages of fullshine extensions, a hair straightener, and a package of clips and comb. With the comb and clips being in a separate purchase but all delivered together. on the delivery date, I get a notification saying my package wasn't able to be delivered because of issues with postal service, but no pink slip was left in my mailbox. I still called my local post office , just to double check , in case they forgot the pink slip , however , the post office had no idea what package I was talking about. I contacted Amazon and they had recognized that something was wrong and my package never came so they refunded me $81.18 , BUT WITHIN AN HOUR OF REFUNDING IT TO MY AMAZON GIFT CARD, THEY TOOK IT BACK!!! they cleared it off my account without me being able to use it!!! They did leave the 6.99 refund for 1/3 of my package. And now, I can't get anyone to comprehend what I'm talking about and they act like they have no idea what order I'm speaking of!
Business Response
Date: 05/17/2025
Hello *******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced in this regards.

On checking, I see that a gift card for $81.18 was added to your account on May 9, 2025. You can check your balance and usage history in Your Account here:

*************************************************

I hope this helps. Please feel free to contact us directly by replying to *********************************************************************** if we can be of further assistance.

Regards,
*******
Amazon.com
***********************************
Initial Complaint
Date:05/02/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a gift item for a person that claimed they needed help. The order# for this was Order # ***-5147790-9535466. I informed Amazon I was scammed by this person and he had blocked me and I have no contact or address for him and need a refund immediately and they claim because the package just got shipped they cant cancel it and I have to refuse the shipment or return it. I had told them multiple times I have no way to do that if its a gift item and have no address and I was scammed. They are still refusing to refund my money or help in any way. I explained to them if I reported this as a scam they are legally required to refund me and they still refuse to.
Business Response
Date: 05/06/2025
Dear *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for bringing this matter to our attention. We understand your concerns regarding the scam situation with Order #****. We have reviewed your case and have processed a returnless refund of $19.76 to your original payment method. You should see this refund reflected in your account within 3-5 business days, depending on your bank's processing time.

We take fraud and scam situations seriously, and we appreciate you reporting this issue to us. No further action is required on your part regarding this order.

If you have any additional questions or concerns, please don't hesitate to contact us.

Thank you for your patience in this matter.

Best regards,
Praveen M
Amazon.com
Customer Answer
Date: 05/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
Date:05/02/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon Web Services (AWS) has continued billing me for services I explicitly requested to be canceled. I previously contacted *** support and clearly stated that I wanted all services terminated and billing to cease. Despite this, I continue to receive charges and emails from AWS for services I did not authorize post-cancellation.These ongoing charges may constitute unauthorized billing practices under both federal and state law. Specifically:FTC Act, Section 5 (15 U.S. Code 45) prohibits unfair or deceptive acts or practices in commerce. Continuing to bill a customer after cancellation qualifies as deceptive and unfair.I am demanding:1. A full refund for all unauthorized charges made.2. Immediate termination of all AWS services linked to my account.3. Written confirmation that my account is fully closed and will incur no further charges.If this matter is not resolved promptly, I will pursue complaints with the ************************ (***) and my state attorney general, and will consider filing a dispute with my financial institution under ***************************** Transfer Act) for unauthorized withdrawals.I request BBBs assistance in resolving this deceptive billing practice.
Business Response
Date: 06/22/2025
Hello Kelly Ventura,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thanks for your time and patience.

As per the update from the appropriate team, they've sent an email with the required information on 5/14/2025.

Unfortunately, we'll not be able to take any action in this case from our end.

I appreciate your understanding in this matter.
Initial Complaint
Date:05/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am an author with a self-published book titled How Does AI Work? listed on Amazon.com.A customer review posted on my books page is defamatory and contains personal attacks that violate Amazons own Community Guidelines. The reviewer refers to me by name, accuses me publicly of dishonest intent, and encourages others to stay away from authors like Mr. ****** As a direct result of this review, I have received harassing and threatening messages that are now affecting my familys safety.I reported this review multiple times using the official Report abuse link and contacted Amazon by email (*************************************************************** and KDP support), including a formal complaint to Amazons executive relations team. I provided full context and a screenshot, and I still have not received a response of any kind from Amazon.This review is not a critique of the books content it is a targeted, harmful, and personal attack. I am now turning to the Better Business Bureau because Amazon has ignored every internal channel.Desired Resolution:I am requesting:Immediate removal of the defamatory review Confirmation that Amazon will escalate this situation to the appropriate moderation team A written response confirming review of this complaint The books title is How Does AI Work?. I can provide the **** or ISBN if needed. A screenshot of the review is attached.
Business Response
Date: 05/08/2025
On 5/2, Mr. **** contacted the Executive Customer Relations Team due to a customer review in one of his books which made false accusations about his book. The Executive Customer Relations Team worked with the Communities Team to analyze the customer review and confirmed that it does not violate our Content Guidelines.
The customer review will remain published, and Mr. **** was informed about this decision on 5/6.
Initial Complaint
Date:04/30/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 18, 2025, I placed Order #***-5605390-4895403 on Amazon.com for two Apple iPads and two cases, totaling $956.90. The items were designated for pickup at the Amazon Counter located within the Whole Foods Market at ********************************************************************************'s tracking (TBA320804083142) indicates the package was "Picked up on April 19". However, I never received notification that the items were ready for pickup, nor did I ever pick up these items. The merchandise associated with this order was never delivered to me or received by me.Despite this non-delivery, Amazon has repeatedly refused to issue a refund. I first received notice of the refund denial around April 20, 2025, and subsequent communications, including an email from [email address removed] on April 28, 2025, upheld this denial. Amazon initially cited violations of their "Returns and Refund Policy."I have explained multiple times via email (including communications on April 28, 2025, and subsequent dates) that this is a case of non-delivery, not a return. Therefore, return policies are irrelevant. My claim is based on Amazon's failure to fulfill their obligation to deliver the goods.Furthermore, I informed Amazon that their refusal to refund appears to violate the ************************'s (***) Mail, Internet, or Telephone Order Merchandise Rule (16 C.F.R. Part 435), which mandates a full monetary refund for merchandise not delivered in compliance with the rule. Internal company policies cannot override federal consumer protection law.Despite escalating the issue to Amazon's Executive Customer Relations team (specifically communicating with "***") I have send a formal demand letter citing non-delivery, the *** rule, and potential violations of the Consumer Fraud and Abuse Prevention Act, Amazon has failed to resolve the issue. Their only response has been to refer me back to the specialist team ([email address removed]) that originally and improperly denied the refund.
Business Response
Date: 07/01/2025
Hello,

We have denied the customers request for a refund.

Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 7/1/2025.

Sincerely,

Nova
Amazon.com
Initial Complaint
Date:04/30/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a $200 **** gift card on 04/13/2025. The balance was not on the card and I contacted ****. They said there was 4 of the exact same on line transactions back to back for $49.99. I reached out to Amazon and was advised even though they do not refund gift cards, they contacted **** and confirmed what I told them and they will reimburse my Credit Card the full amount. The credit never happened so I called back on 04/24/2025 and was told he would put in a service ticket with audit to review. He said they would contact me in 48 hours. I was never contacted. I called after 4 days on 04/28/2025 and was informed that the easiest way to resolve would be to credit my amazon account. I would get the credit in 3-5 hours. I waited 24 hours and called back after not receiving the credit. Now I am told they will need to open up a ticket with the credit card department. My first call that made to amazon on April 16 went fabulous! I was so thrilled. I told the recipient of the gift card to throw it out. Amazon fixed the issue. Once I get the refund I will purchase again for them. This has turned into a nightmare. How can two separate agents say that the refund was successful (emails even state that) and they were not. I am a loyal customer. I purchase everything on **********************. I have purchased multiple things, including groceries and grub hub since April 16. I continue to put my faith in it being resolved. However, after being told today that another ticket is being open with another department, I fell like I am getting the complete run a round. You can look at my account. I have purchased many gift cards. I have never disputed. Why has this become so difficult? I really would like someone to resolve. My credit card company said that I can dispute it, however I would love Amazon to resolve this issue.
Business Response
Date: 05/20/2025
Hello **** ****,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've checked your issue regarding the gift cards from order ending with 9428.

Upon checking the details of the order and escalating the issue with our concerned team, they have stated that they can issue a gift card in the total of order amount for $206.95 to your account, please confirm the same so that we can issue this refund to your account where this order was placed.

We appreciate your patience and look forward to seeing you again soon.

Customer Answer
Date: 05/20/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If the credit is not on my account in 3 business days, I will reopen complaint

Sincerely,

**** ****
Initial Complaint
Date:04/29/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a IPad Pro from Amazon on April 20, 2025, for $1,069.97(Order ID: ********************. After multiple failed delivery attempts, the package was suddenly marked as delivered and signed for by A *****, which is not my name or my signature. I never received the item.I have filed two claims and one appeal with Amazon all denied. However, I have new information that was not considered, including:A signature mismatch (false delivery signature),Confirmation from the seller and ***** that no further delivery attempts would be made,A non-functioning tracking number ******* ************) which prevented me from filing a ***** claim directly.Ive spoken to multiple Amazon agents, including someone from the Leadership Team named Reinwick, who acknowledged the issue and was working on it but the chat disconnected before resolution. Since then, Ive been passed between agents, disconnected from chats, and told to repeat steps Ive already completed.I am requesting that Amazon honor its A-to-Z Guarantee and refund the money for the undelivered package.
Business Response
Date: 05/01/2025
Hello *****,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your order #***-5549390-6526645. It is certainly not what we expect our customers to go through.

We have taken your feedback regarding the delay in delivering the order. We'll ensure that all your orders are delivered on time.

Upon reviewing, I can confirm that the order was successfully delivered to correct address.

The tracking number: ************ is also valid and can be used for tracking.

Please be assured that all the conversations pertaining to this query will be reviewed. If your query wasn't handled efficiently or if any incorrect information was provided, we'll see that appropriate actions are taken to ensure our colleagues are coached accordingly.

I hope this helps. Thank you for shopping at Amazon.

Best regards,
Najam

Amazon.com

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Customer Answer

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Amazon.com is BBB Accredited.