Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,746 total complaints in the last 3 years.
21,009 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/02/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
- May 22, 2025 - $1,069.73 - 3-5 business days.- The original date for the transaction was May 11, 2022, but the refund was issues May 22, 2025.- The amount of time has passed, the company should have reached out to find out if there were any changes to the account.- I was told that Ive already gotten the refund, but it went to the closed account and not willing to correct the issue.
Business Response
Date: 08/08/2025
Hello REMOVED,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand your concern in this matter.

After reviewing your recent correspondence I see that our concerned department has shared an email with you with Amazon Touchstone link for the electronic funds transfer for your refund of $1069.73 for order ending with #REMOVED.

The email was sent to you on 08/04/2025. We request you to refer to that email and follow instructions in there.

I hope this information helps. We look forward to seeing you again soon.

Best regards,
Harasankar.M
Amazon.com
Customer Answer
Date: 08/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

Sincerely,

REMOVED
Initial Complaint
Date:08/01/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
July 15 2025 I ordered a recliner from Amazon Price $850.87 At that time they offered monthly payments with no interest. I checked the box.I've contactedAmazon several times to no REMOVEDorder# is 1114-9032389-8721802 I would like Amazon to honor their advertisement.
Business Response
Date: 08/08/2025
Hello REMOVED,

I'm REMOVEDfrom Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand you'd like the "MCombo Power Lift Recliner Chair Sofa" converted to monthly payments as advertised.

On checking, I see that installment option wasn't selected. Since you'd like this converted to installments, I'd suggest that you reach out to Chase REMOVEDServices, their REMOVEDdepartment since the Amazon REMOVEDSignature REMOVEDis issued by Chase REMOVEDServices. You can contact Chase REMOVEDServices at: Amazon REMOVEDSignature REMOVED: REMOVED

Thank you for your understanding

Regards,
REMOVED
Amazon.com
REMOVED
Customer Answer
Date: 08/08/2025

Complaint: 23688188

I am rejecting this response because how would I even know you had this option if I didn't respond to it. :I have contacted Amazon several times about this issue. Each time I was given a telephone number and Bank to call. First It was REMOVEDand different tel. #'s and then I was also given Synchrony Bank. EAch time I called these numbers, I was told it was up to Amazon to decide. I did not retain numbers because they were not valid.
I must say I'm a little disappointed in your response since I am a good customer and have never been disappointed in your service before.

Sincerely,

REMOVED
Initial Complaint
Date:08/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account was locked on July 24, 2025 shortly after I redeemed $2,700 in Amazon Gift Cards, purchased legitimately with my REMOVEDcard. Amazon has provided no specific reason for the lock despite repeated calls. I have receipts and statements proving the legitimacy of my purchase. I am requesting either restoration of my account and gift card balance or a refund of the funds. Please investigate and resolve this matter.The email associated to the locked account is REMOVED
Business Response
Date: 10/14/2025
Hello,
We have denied the customers request for a refund.
Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained,used, or applied to an Amazon.com account in violation of our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email.
Sincerely,
REMOVED
Amazon.com
Initial Complaint
Date:08/01/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a Spigen case for my Z Fold 7 and I'm a prime member it's taking over a week to get my item because Amazon won't process my order on their end I spend REMOVEDthey won't process it, Amazon customer service is getting worse and worse and something needs to be done about it. Not getting my item in a timely manner is pathetic whenever I'm paying for the service!!Item was paid for on July 25 and it says I'll get it on Aug. 6th, it's just a freaking phone case!! I could have gone to the REMOVEDstore and bought it and had it the same day and wouldn't have to wait over a week for it!!
Business Response
Date: 08/08/2025
Hello REMOVED,

I'm REMOVEDfrom Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry the order was delayed.

On checking, I see the order is now delivered. However to compensate for the delay, I've added a gift card for $15.00 which will be added to your account in 3-4 hrs.

Once added, you can check your balance and usage history in Your Account here:

REMOVED

Your Gift Card balance is automatically applied to your next eligible order. If you'd like to avoid using your Gift Card balance, choose "Use your Gift Card or Promotional Balance" on the Select a payment method page. Unused Gift Card balance remains in your account until it's applied to an order. This option isn't available for 1-Click orders.

To learn more about using your Gift Card, visit our Help pages:

REMOVED

I hope this helps.

Regards,
REMOVED
Amazon.com
REMOVED
Initial Complaint
Date:07/28/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Company: Amazon.com Complaint Type: Problem with a Product or Service Summary of Issue:We, REMOVED(Amazon Merchant Token: A19X40LBBZ0C2P), are filing this complaint due to Amazon's refusal to allow us to formally close our deactivated seller account, despite our full acceptance of responsibility for the original issue. The account was deactivated in 2023 following an inauthentic product issue involving REMOVEDB09LVXDTJQ. The violation was caused by a virtual assistant (VA) who submitted a false invoice without our knowledge. We do not contest the deactivation and have accepted full responsibility.Our request is not for reinstatement. We are simply asking for temporary access to formally close the account in good standing. We have provided Amazon with extensive documentation, including:A full written admission of responsibility A detailed timeline and proof of how the VA was hired and paid Sourcing messages and evidence of the VAs disappearance Articles of Organization and team member identification A formal pledge not to relist the REMOVEDor resume selling A clear statement that we do not seek reinstatement, only closure Despite escalations over the past year including to Seller Performance, Executive Seller Relations, and even to Amazon leadership (CEO REMOVED, SVP REMOVED) weve only received scripted responses stating its not our team. Amazons system requires account reactivation to close it, but no team is empowered to allow that. This procedural loop leaves us unable to responsibly exit the platform.Desired Resolution:Grant temporary access to the account solely to complete formal closure Provide written confirmation that the account is closed in good standing with no unresolved flags on our LLC or personal identities We are not requesting selling privileges or compensation only the opportunity to exit Amazon with integrity.Complainant Contact:REMOVED, REMOVED| REMOVED
Business Response
Date: 08/04/2025
Hello,
We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 4th Aug, 202.
Thanks, Amazon.com Seller Performance
Customer Answer
Date: 08/05/2025

Complaint: 23663921

I am rejecting this response because:
As it is identical to the scripted replies we have already received for over a year and does not address the issue raised in our complaint.
To reiterate: we are not seeking reinstatement, reimbursement, or any privilege. Our account was deactivated due to an inauthentic product issue stemming from a sourcing error by a virtual assistant. We have taken full responsibility and have provided all relevant documentation. We are not disputing Amazons right to deactivate the account.
What we are seeking is simple and reasonable:

1:-Temporary access to the deactivated seller account - not to sell, but to formally close it in good standing.
2:-Written confirmation that the account has been closed responsibly, with no unresolved flags tied to our business entity or individual team members.
Amazons response continues to dodge this issue and falls back on irrelevant boilerplate. No team at Amazon appears willing or authorized to address the procedural gap: that a deactivated account cannot be closed unless first reinstated, yet no team is authorized to grant temporary access for the purpose of closure alone.
This has left us trapped in a loop with no resolution and no way to responsibly sever ties with Amazon. We are not seeking any financial benefit, only the ability to close the account with integrity and prevent future confusion tied to our LLC.
We again ask the BBB to hold Amazon accountable for resolving this procedural flaw. Our request is specific, measured, and in the spirit of responsible business conduct.

Sincerely,
Atif REMOVED
REMOVED
Business Response
Date: 08/13/2025
Greetings from Amazon.com,
I understand that the Selling Partner is not seeking for reinstatement of their account and is looking to close the account.
Please note, account closure can only be processed once the account is reinstated.

For the same, Selling Partner needs to work on reinstating the account post which next steps can be taken for account closure.
Initial Complaint
Date:07/24/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ESCALATION TO BBB Complaint Title: Amazon Seller Account REMOVEDSupport - Case IDs REMOVEDNature of Complaint:My Amazon Seller Central account (associated with Case IDs: REMOVEDand REMOVED) was unjustly deactivated on June 27, 2025, immediately after I reactivated it from a legitimate 30-day vacation mode. Amazon's stated reason is "inactivity" or "outstanding document requests."Despite my exhaustive efforts over the past 27 days, including more than 40 email exchanges and numerous phone calls with Amazon Seller Support, my account remains inactive. I have repeatedly submitted all requested documents (including driving license and bank details) over 20 times, yet Amazon continues to send generic, copy-paste responses claiming "verification could not be completed" and directing me back to "Performance Notifications" which show no clear path forward or specific deficiencies. Promises of escalation by support agents have been unfulfilled.This prolonged and unresolved deactivation has caused significant financial harm to my business. As of July 20, 2025, I have incurred an estimated loss of $4,600 in sales, with ongoing losses of approximately $200 per day. This situation represents a severe operational failure and a lack of accountability from Amazon Seller Central.Desired Resolution:1. Immediate and full reactivation of my Amazon Seller Central account.2. Full compensation for all documented lost sales, times and nerves, estimated at $4,600+ from June 27, 2025, until the account is fully operational.3. A formal investigation into why my submitted documents are repeatedly ignored and why Amazon Seller Support provides only unhelpful, templated responses. I request a transparent explanation and resolution to the underlying systemic issue.
Business Response
Date: 07/26/2025
Greetings from Amazon,

Please advice seller to submit the appeal by following the instructions on the Account Health page in Seller Central. This will help us direct seller's appeal to the team that can best assist them.

Sincerely,
Amazon.com
Customer Answer
Date: 07/26/2025

Complaint: REMOVED

I am rejecting this response because: this is absolute REMOVED.
What kind of answer is this. The ignorant who answered this is clearly IGNORING ( As it is always the case with CRAPPAZON). that I have already appealed and opened new cases and made many phone calls on a recorded line.
Tell her, to try harder next time, bunch of scammers
No regards,
Dr. REMOVED
Business Response
Date: 08/01/2025
Greetings from Amazon,

Please inform the seller, that their account has been reinstated.

Sincerely,
Amazon.com
Customer Answer
Date: 08/04/2025
Complaint: REMOVED

I am in receipt of Amazon's pathetic one-line response, which states my account has been "reinstated." This is not a resolution; it is an insult - and we are not surprised. This is why CRAPPAZON is such
I am formally rejecting this response and will not under any circumstances consider this complaint closed.
Amazon's response is an absolute joke.
It completely ignores the serious issues detailed in my July 24, 2025 escalation email, which I attached to this complaint and will happily attach again since it's clear no one at Amazon bothered to read it.
Let me spell it out again, since Amazon's resolution "specialist" clearly CANNOT comprehend what a real resolution entails:

NO COMPENSATION FOR LOST SALES: My business was held hostage for 27+ days, costing me an estimated $4,600+ in lost sales. Reinstating the account now does not magically put that money back in my pocket.
I demanded immediate and full compensation for my immense losses and Amazon's response provides zero. Such a shameful scamming company

NO INVESTIGATION. NO ACCOUNTABILITY:
I demanded a formal, transparent investigation into why my documents were repeatedly ignored. I asked for a tracking ID and a real explanation. Amazon's email provides neither. There is no root cause, no explanation, and no accountability for the "incompetent clowns" and pathetic "support" agents who created this months-long nightmare.
This is not a resolution; it is a blatant cover-up.

COPY-PASTED GARBAGE CONTINUES: After being forced through over 40 useless email exchanges and countless calls that delivered "the same brain-dead, copy-pasted drivel" , Amazon's official response to the BBB is another piece of automated garbage. This proves they are either deliberately ignoring me or their head is heavily broken

This is a scam, and I am not backing down.
This case will not be closed until Amazon initiates compensation for my lost income and provides a full, transparent explanation for what happened. My original demands stand and since the lady who is answering is deflecting, denying and ignoring my email I am attaching it back to her face

No regards whatsoveer
REMOVED
Initial Complaint
Date:07/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Amazon about an order of Tiki Baby Cat food as although they did a good job packaging the items, once opened, I noticed that the cat food items purchased where spoiled. The texture, color, and scent was off. My cat who usually loves this food would not go near it. I called customer service and was told due to safety issues the food was not able to be returned and to just discard it but I was given a link while speaking to an agent and was told to send pictures which I did. The agent then issued a refund for $48.14 for the spoiled food. (I went to my local REMOVEDafter the refund and purchased his food which actually had the same batch number as it was the latest and that cat ate it which confirmed for me that it was the food Amazon send not the brand or batch. )Hours later, after the refund from REMOVED, I get a random email saying my account is now in refund violation for the order ending in 028 (the cat food order) and my account is now restricted to digital purchases and the refund has been canceled. I spoke to multiple agents who said I could only reply to an Amazon Specialist about the subject via email (which was a no-reply email). I finally got it to go through after appealing multi times and I was told the shipping came intact so a refund will not be processed and the violation stands. I called Amazon again and spoke to an agent and explained to them the situation, I told them that I received spoiled cat food and was given a refund of $48.14 and that my account was then put until refund violation and my refund was canceled. Also that I had my account for 6 years and have only had 2 returns during that entire time. I told them I read the rules and there was no violation that occurred and asked if perhaps it was a system flag as this was the most expensive order on my account so a refund can be considered out of the norm which the agent said it could be possible but to explain all what I mentioned to the same email again. The the decision stood.
Business Response
Date: 07/29/2025
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use REMOVED, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 07/29/2025.

Sincerely,

Matt
Amazon.com
Initial Complaint
Date:07/23/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an item from Amazon that arrived defective. I contacted customer service, and a representative clearly told me that my refund was successfully processed: $36.04 to my Amazon gift card balance. I was told the refund would appear within 3 hours.However, the next day I received no refund, and another representative told me I needed to provide ID and return the item completely contradicting what I was told earlier. I asked for a small courtesy credit due to the misinformation and lost time, and the agent abruptly closed the chat on me without any resolution.I still havent received the refund, and the way I was treated was unprofessional and unacceptable. I have saved screenshots of the original chat where the refund was promised. I would like Amazon to:1. Issue the promised refund of $36.04.2. Provide a courtesy credit for the inconvenience and poor handling.This has shaken my trust in Amazon customer service, and Im requesting this be reviewed by Amazons Executive Relations team.
Business Response
Date: 07/24/2025
Hello Tayshaun,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am so sorry about the issue you faced with your Order #REMOVED-3038286-5264228.

I understand that you are waiting for the refund on the above order.

Upon reviewing, I see that an abnormal activity has been noticed on your account and we need to verify your identity before we can consider your request for a refund or replacement.

In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:
REMOVED.

Please rest assured that any information you provide would be secured with utmost confidentiality and is handled according to our Privacy policy.

To review our Privacy Notice, go to "Amazon and Your Personal Information":
REMOVED

For more details, kindly review the email sent to you by our team on July 23, 2025 at 01:20 pm(PDT)

For any further assistance, please feel free to contact our customer support team. To do so, go to "Amazon Customer Service":
REMOVED, 17, 17); font-family: "Amazon Ember", Arial, sans-serif; font-size: 13px;">REMOVED

Kindly upload your ID proof and get your issue resolved.

I hope this information helps.

Thank you for your understanding. We hope to see you again soon.
Best regards,
Himaja
Amazon.com
Customer Answer
Date: 07/28/2025

Complaint: 23644185

While I understand the REMOVEDverification step, this does not resolve the core issue: a representative explicitly told me my refund was already processed and would be received within 3 hours. I was not informed about any REMOVEDrequirement at that time. I acted on this false information in good faith.
In addition, when I later asked for a courtesy credit for the time lost and mishandling, the agent abruptly closed the chat on me, which was highly unprofessional.
I will comply with the REMOVEDupload request, but I do not accept this response as a full resolution. I am requesting:
1. The promised $36.04 refund to be completed after REMOVEDsubmission, as previously stated.
2. A courtesy credit for the mishandled service and misleading communication.
I ask that the complaint remain open until Amazon completes both items above.
Business Response
Date: 08/07/2025
Hello Tayshaun,

I'm REMOVEDfollowing on behalf of my colleague, REMOVEDwho is out of office.

I understand the agent confirmed refund and I would like to extend my apologies for any incorrect information that may have been shared by our previous customer service agent. Please understand that guidance was not in alignment with our current policies, and we're taking steps to ensure more accurate communication in the future.

As already informed, in order to assist you further, please submit ID proof.

To compensate for the inconvenience, I've added a gift card for $10.00 which will be added to your account in 3-4 hrs.

Once added, you can check your balance and usage history in Your Account here:

REMOVED

Your Gift Card balance is automatically applied to your next eligible order. If you'd like to avoid using your Gift Card balance, choose "Use your Gift Card or Promotional Balance" on the Select a payment method page. Unused Gift Card balance remains in your account until it's applied to an order. This option isn't available for 1-Click orders.

To learn more about using your Gift Card, visit our Help pages:

REMOVED

I hope this helps.

Regards,
REMOVED
Amazon.com
REMOVED
Customer Answer
Date: 08/13/2025

Complaint: 23644185

I am rejecting this response because:

Subject: Request for Secure ID Submission Link and Full Refund
Dear REMOVEDand Amazon Customer Service,
Thank you for your response via the BBB platform.
To move forward, please provide me with a secure and official link where I can submit my ID proof directly to Amazon for verification. I will promptly provide the requested documentation through that link.
However, I want to be clear: upon submitting my ID as requested, I expect a full refund for the item as was originally promised by your representative. The $10 gift card compensation offered is insufficient and does not resolve this issue.
Please confirm when I can expect to receive the secure submission link and the full refund following verification.
I look forward to your prompt response.
Sincerely,
Tayshaun Jones
Business Response
Date: 08/20/2025
Hello Tayshaun,

Thank you for writing back.

On checking, I see the portal expired and can no longer be used. Hence, I request you to reach out to customer support team so they can provide new link through which you can submit the proof. Here's a link to our Contact Us page:

REMOVED

Once submitted, it can take up to 3 business days for us to finish our investigation. At this time, you can contact back and we will share the status of the investigation with you and any next steps that we might need to take.

I understand $10 gift card compensation offered is insufficient, however, we're unable to offer additional compensation beyond what has been provided.

Ive reviewed this matter in its entirety, and it's not one we're able to accommodate when applied fairly to all of our customers. Because of this, we must sometimes make a decision to stand behind a policy knowing it will be disappointing to one, but acknowledging that it's truly in the best interest of all of our customers.

We strive to make shopping and delivery delightful for Amazon customers, and I appreciate that you took the time to contact us.

Thank you for your understanding.
Regards,
REMOVED
Amazon.com
REMOVED
Initial Complaint
Date:07/23/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A mini skid steer was bought from Wolfequipment_industial through amazon.com for the sum of $6328.94. including $500.00 for shipping. This item weighs 2000 lbs. When I received this unit It had some worn and missing REMOVEDIn order to communicate with this company I had to go through amazon which I did several times.I could not get any leeway with wolf or amazon. So finally I was to send this machine back to an address in REMOVEDat my expense in which I refuse.I want amazon and or Wolf to pre pay for the return and a full refund.Amazon has some kind product A-Z guarantee.Think amazon allows this outfit to sell this product the should have some responsibility.
Business Response
Date: 07/25/2025
Hello,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

To help you with this, I've worked with our internal partner team on your request. They have confirmed that have reviewed the complaint details and took necessary actions on your account and sent you email correspondence on your registered email address on July 23, 2025 with subject "Your Amazon A-Z Guarantee Claim for Order 112-6731754-7503402".

Our team responded to us as below:

We have reviewed buyer's claim. Buyer needs to return the item for refund. We cannot force seller to arrange collection. Given the reason for return is issue with the item, buyer is eligible for return shipping cost refund, which was already indicated in the email we shared with buyer along with seller's return address. Please advise buyer to return the item and thereafter buyer can share return cost receipt for reimbursement.

I request you to please check your inbox for the correspondence and follow the instructions for product refund and return shipping fee refund.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

REMOVED
Customer Answer
Date: 07/25/2025

Complaint: 23642484

I am rejecting this response because:Because this was about receiving some missing and weathered parts . The parts have been acknowledged buy the seller because the sent me a photo of the items with the items being circled as to the ones in REMOVEDwhy has that not occurred?Further more They have a number to be called for parts and service guess what nobody answers. I am not sending anything back at my cost period. For a REMOVEDworth of parts.Amazon does not stand buy the consumer who in effect buy items through the amazon website be they affiliated or not.

Sincerely,
.
REMOVEDSt Pierre
Business Response
Date: 07/30/2025
Hello,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon further review, I see that seller has refunded $500.00 for shipping fee on July 30, 2025 to your payment mode.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:

REMOVED

Also the following message was sent to you by Wolfequip industrial:

-----------------------------------------------------------------------------------------------------

Thank you for your appreciation and cooperation. Even though we have not seen yet your rating for us, the refund of the shipping fee has been issued. Please pay attention to your account changes. The parts will be sent out this week, we will let you know the tracking information as soon as we have.

-----------------------------------------------------------------------------------------------------

This and other email correspondence you've had with a seller is visible in Your Account under REMOVED(REMOVED). There, you can receive attachments from the seller, view past email history, and reply to seller emails.

We request you to wait for their further updates and by any means if you do not receive any confirmation from their please contact them for tracking information of replacement parts.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

REMOVED
Initial Complaint
Date:07/22/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 16, 2025, I ordered a REMOVEDE PZ REMOVEDmm F3.5-5.6 OSS II lens through Amazon (Order #REMOVED-0770198-7168268), fulfilled by REMOVEDUpon delivery, I noticed the lens did not match the product image or description. I immediately documented the discrepancy with photos and reached out to Amazon to report the issue. REMOVEDassured me they would notify the seller on my behalf and ensure a full refund upon return. Proof attached. I then returned the item I received the very next day.Despite acting transparently and in good faith, I was issued only a $1 refund from the seller and received a warning from Amazon accusing me of returning a "materially different" item. I appealed this claim but did not hear back from Amazon. In addition, I was charged a restocking fee in the amount of $343.19, which is the entire order. This practice appears both unethical and legally questionable. If the seller truly believed I returned a different item than what they had shipped, they should not have kept it. They should have sent it back to me, possibly charging me a minimal amount for the shipment, and kindly request me to return the correct item. However, this could not have been the case as there is no correct item in my possession. REMOVEDhas since blocked me from contacting them. Ive never, to my knowledge, returned anything I did not receive from Amazon. I only initiate returns for items that are defective, misrepresented, or have missing parts. I take care to return items promptly. This situation is unjust and suggests either a serious error or a deliberate attempt to deny me a rightful refund.Additionally, I would have avoided purchasing this lens had I realized it was being shipped directly by a third-party seller. Ive had recurring issues with non-Amazon sellers delivering incorrect or subpar products.Resolution Requested:A full refund for the original order Removal of the unjust warning on my Amazon account Sincerely,REMOVED
Business Response
Date: 07/23/2025
Hello,

I'm REMOVEDfrom Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regard to order#REMOVED.

To help you with it, I've filed an A-Z claim on the order. The team is reviewing your case and will contact you if they need any additional information. Refund requests may take up to 1 week to investigate. Once they've an update you'll be notified via email.

To check the status of your claim, to contact us, or to withdraw your claim, go to the "Problem with order" page of your Amazon account:

REMOVED
Thank you for your patience and understanding in this regard.
Regards,
Prashanth
Customer Answer
Date: 07/23/2025

Complaint: 23638946

I am rejecting this response because:
First of all, I had repeatedly contacted Amazon REMOVEDto prove that the item I initially received was a WRONG item and that I was going to return it. Amazon REMOVEDhad CONFIRMED it was okay to return this item and I was going to be refunded. I provided screenshots from our conversation, and I am attaching them again. Amazon even contacted the seller on my behalf to confirm, and the seller approved the return. I also shared photos of the item returned, and I am attaching them here again.
Second, the seller (REMOVED) is acting in bad faith. They claim that they only refunded $1 and processed the rest (over $330) as a so-called "restocking fee" is in alignment with Amazon policy. It is not because while it is okay to apply a restocking fee, it is not ethical to apply an arbitrary amount, and definitely not 99% of the entire charge when I had proven the return was APPROVED BEFOREHAND.
Finally, even if they somehow justify this 99% restocking fee, this does not explain why the return that had been approved by Amazon (who had contacted the seller about it BEFORE I shipped) was not refunded. The seller is claiming that the item they shipped "does not have the serial number that originated in their warehouse". I do not see how this mistake is my problem. I repeat, I returned what they shipped me. Finally, the seller also seems to have disabled me from sending them messages directly, and I had to go through roundabouts via REMOVEDto contact them. They are denying it.
Please provide my refund.
Sincerely,

REMOVEDS
Business Response
Date: 08/06/2025
Hello,

I'm REMOVEDfrom Amazon.com.

In reference to this we have contacted our internal team and received an update saying that the returned item differs from the original product shipped.

Since the return is not aligned with the original item delivered, our team is unable to process the refund.

Thank you for your patience and understanding in this regard.
Regards,
Prashanth
Customer Answer
Date: 08/06/2025

Complaint: 23638946

I am rejecting this response because:
PLEASE REDIRECT THIS TO A SUPERVISOR WHO UNDERSTANDS THE ISSUE (and English)
First of all, I had repeatedly contacted Amazon REMOVEDto prove that the item I initially received was a WRONG item and that I was going to return it. Amazon REMOVEDhad CONFIRMED it was okay to return this item and I was going to be refunded. I provided screenshots from our conversation already. Amazon even contacted the seller on my behalf to confirm, and the seller approved the return. I also shared photos of the item returned earlier as well as

in this complaint.
Second, the seller (REMOVED.) is acting in bad faith. They claim that they only refunded $1 and processed the rest (over $330) as a so-called "restocking fee" is in alignment with Amazon policy. It is not because while it is okay to apply a restocking fee, it is not ethical to apply an arbitrary amount, and definitely not 99% of the entire charge when I had proven the return was APPROVED BEFOREHAND.
Finally, even if they somehow justify this 99% restocking fee, this does not explain why the return that had been approved by Amazon (who had contacted the seller about it BEFORE I shipped) was not refunded. The seller is claiming that the item they shipped "does not have the serial number that originated in their warehouse". I do not see how this mistake is my problem. I repeat, I returned what they shipped me. Finally, the seller also seems to have disabled me from sending them messages directly, and I had to go through roundabouts via REMOVEDto contact them. They are denying it.
Please provide my refund.

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