Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,706 total complaints in the last 3 years.
21,560 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 19, 2025, I ordered 4 dehumidifiers from Amazon. The total cost was $671.44. They were delivered on June 22. To start, I tried two of them; the only place the dehumidifier made a difference was the basement, so I arranged to return three of them, for a total refund of $********* plan was to bring the three items to my local Staples store (they take Amazon returns). Amazon said that Amazon would need to collect the items from my house because of their weight. The representative I spoke to on the phone said I did not need to be home but should leave a return receipt in each box. The day before the scheduled pick-up, I received a text message stating that someone had to be home. When I called Amazon and told them about my conversation, they insisted that someone be home between 11AM - 8PM, so I had to reschedule the pick-up to July 8.On July 8, the driver only took one box. I know this because when I went outside to get my mail, two boxes remained. I didn't receive a text, email, or a knock on the door. I called Amazon and the representative told me to donate the other two items, which I did; Amazon sent me an email stating they would credit my credit card for $503.58 (uploaded). On July 19, I received an email from Amazon stating they received the dehumidifier and would credit my cc $167.86. I called Amazon, explained the situation, and was told they could not override the system to credit the remaining amount of $335.72. I asked to be transferred to someone else, but the representative would not do so. I immediately called my credit card company. On July 21, I completed the information necessary to dispute the charges. My cc company told me that Amazon has 15 business days to respond to my dispute.Amazon has taken up much of my time for an error on their part, and I am hoping that by seeing this complaint, they will refund my money to my credit card.
Business Response
Date: 08/18/2025
Hello,

We have denied the customers request for a refund of USD ****** on order 114-2115414-8762640 as customer failed to return the items purchased. To ***** a refund customer has to return the items purchased in the same condition as they were when delivered and within the prescribed return period.

In this order, customer returned only 1 of the 4 items purchased and therefore was refunded USD ****** for the 1 item on July 19, 2025. We do not have any record of requesting customer to donate the remaining items.
Kindly request customer to return the items to receive the refund.

Customer raised a chargeback dispute on this order with their card issuer and the dispute is settled in Amazon's favor by their card issuer after thorough investigation.
Kindly request customer to reach out to their card issuer for more information with regards to this refund.

Sincerely,
******
Amazon.com
Customer Answer
Date: 08/18/2025

Complaint: 23633350

I am rejecting this response because: Please see the copy of the email Amazon sent to me stating that they would refund the entire order. I kept one of the four items. They have refunded me for one of the four; therefore, they owe me $335.72 for the other two that I returned.

Sincerely,

****** ********
Initial Complaint
Date:07/20/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have not been able to receive any of the funds generated from my Amazon Seller account. I attempted to withdraw my funds only once when I first started using the Amazon *************** but was unsuccessful for some reason. At some point, after I fell into financial difficulty, and wanted to close my account but was unable to do so because I could not access my account because my *** was connected to a phone number I no longer had access to. I spoke to Amazon **************** about disabling the *** two times; they advised that I would need to upload a form of ID, which I did three times, yet the *** was never disabled. I called back to let them know, and they basically said there was nothing they could do and I should just try again. So, as a result, Amazon seller has charged me for multiple months of service, many of which were unsuccessful, but some were. More recently, they charged my credit card that I added to my personal Amazon account for $20 without my permission or consent. Yet, I have not been able to access my account for at least three years, have been charged multiple times for a service I did not receive, and have received any of the funds owed to me from my Amazon Seller account.
Business Response
Date: 07/21/2025
Hello from Amazon,

I have researched the seller query regarding the funds.

I have reviewed this matter and cannot locate any Selling Partner Support case regarding the payment concern in your account. Our Selling Partner Support team is available to offer all selling partners dedicated technical support and should be the first point of contact for addressing any questions or concerns related to your Amazon Selling Account.

While we do understand that the process can take time, Selling Partner Support is the correct channel to support with this case.

Please request the seller to raise their concern through ***************************************************************************

Your understanding is greatly appreciated.

Regards,

Selling Partner Support
Customer Answer
Date: 07/21/2025

Complaint: 23628113

I am rejecting this response because:
You need to get me directly to seller support central. Any time if i tried to contact the seller support it has had me login into my account which I have clearly stated i do not have access to.
You represent Amazon as a company so it is responsibility to have the correct team reach out to me.
Please rectify this immediately by having the support team for seller central reach out to me directly.
Or else, I will no choice but to look into legal representation for the illegal activity taken by your company.

Sincerely,

******* *****
Business Response
Date: 07/22/2025
Hello
Advise the seller to create a case to seller support, then we can confirm what's going on
Initial Complaint
Date:07/19/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon charged my account for a dress that I returned through *** on the 6th of June 2025. Tracking #1ZJ74J529031592538. Leaving my account in the negative which leaves me without survival money for two weeks until my next pay. And telling me once I finally was able to actually speak to someone, that I have until August the 4th 2025 to file a complaint. Amazon is giving me a deadline to correct their mistake. and in the meantime because they hit my account twice leaving it negative I have to figure out how to get gas money etc... and wait to see how many days I'll be charged from my bank for being in the negative.
Business Response
Date: 07/23/2025
Hello ******* ********,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the retro charge amount for the order# ***-7288746-3652233.

I apologize for the inconvenience.

I've checked the order return details and see that the item was not returned which auto triggered the charge on the order on Jul 18, 2025 11:22 AM EDT.

However, I also see that the same amount was already refunded to the original payment method on Jul 22, 2025 04:16 PM EDT.

The refunded amount will be credited within 5 to 7 business days from the date it was processed.

I appreciate your patience and understanding in this matter.

Best regards,
Arun

Amazon.com
Initial Complaint
Date:07/19/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
- Date of transaction: Friday, July 11, 2025 - The amount paid to business was $189 - The business and question is Amazon corporation.- The nature of the dispute was a honored price that was not honored.- When contacting the business of the honored price, they checked with their Supervisor, but decided that they were not able to honor this price.- The honored price was based off an event called prime Day deal. Item was labeled 60% off.
Business Response
Date: 07/21/2025
Hello ******* *****,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the price match on a canceled order.

I apologize for the inconvenience.

I would like to inform you that Amazon works to maintain low and competitive prices by comparing them with other retailers and adjusting them in real-time.

Therefore, price matching or post-purchase adjustments are not offered.

It is suggested to check the website regularly for the latest pricing.

Further details on Amazon's pricing strategies can be found here:

*****************************************************************************.

Thank you for your patience and understanding.

Best regards,
Arun

Amazon.com
Initial Complaint
Date:07/17/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Despite repeated requests for Amazon drivers to deliver my packages directly to my door, I continue to experience issues with deliveries being left in the mailroom instead. It appears drivers are ignoring the instructions, likely to avoid going upstairs. Each time Ive contacted customer serviceat least ********************************************************************************************************************* No one from that team has ever contacted me, and the problem ************ a Prime member, Im paying for delivery directly to my address. This is not the service Im receiving. Additionally, delivery instructions are not being communicated to third-party carriers like *** and ****** further complicating the ************ present, I have a large package sitting in the mailroom, and Im left trying to figure out how to get it to my door. Ive been told theres no way to have it redelivered, even though the failure lies with Amazon and its carriers for not following the delivery instructions.This situation has been very stressful. Im requesting two things:Immediate redelivery of my current package, as this is an urgent matter.A clear resolution and accountability to ensure that my delivery instructions are consistently followed moving forward.Its also concerning that some representatives have admitted theres nothing that can be done to ensure drivers follow delivery instructions, which raises serious concerns about service quality and accountability.
Business Response
Date: 07/18/2025
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the bad experience and multiple delivery issues you had with us. This is definitely not what we ever want our customers to experience with us. I've noted your feedback on the account for our team to get this checked for necessary action.

Regarding the redelivery request, I wish I could have that option, I'd have done that for you. Unfortunately we do not have that option to arrange the delivery again for that order.

Please be assured, as I escalated this issue, you will see the improvement in the future deliveries. I appreciate your understanding and patience.

Thank you for contacting Amazon.

Regards,
******** A
Amazon.com
Customer Answer
Date: 07/18/2025

Complaint: 23614113

I am rejecting this response because: An apology is not a solution. I have a 144-pound package sitting in the mailroom that I cannot retrieve. Why is redelivery not being arranged? Each time I contact Amazon, I receive the same apology without any action taken to resolve the issue. I need a concrete solution to this matter immediately.
Initial Complaint
Date:07/16/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a hospital bed along with enrolling in ******* ************************** through Amazon on December 14th, 2024. Since then, we have not been able to utilize said insurance to resolve minor issues we have been having with the bed. So I tried to cancel the insurance around 3 months ago through BOTH Asurion and Amazon, but they kept bouncing me between each other. Even when I managed to get Amazon to apparently cancel the insurance subscription, I found out later that I was STILL getting charged $16.99 a month.All I want are just 2 things: Cancellation of the subscription and the refund of all subscription fees from the time of requested cancellation.
Business Response
Date: 07/17/2025
Hello ****,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am so sorry about the issue you faced with your Asurion subscription.

I understand that you wish to cancel the subscription and get refund on the same.

To help you with this, I've successfully cancelled the subscription and issued a refund of $16.99 to your original payment method. Please give your bank 3 to 5 business days to process the refund and update your account with the same.

In this case, since the subscription was signed up with a third party, I am afraid that we do not have an option to refund the previous charges related to the subscription.

However, please rest assured that you will no longer be charged for the renewal of the subscription as I have successfully cancelled it.

For any further assistance, please feel free to contact our customer support team. To do so, go to "Amazon Customer Service":
*****************************************

I hope this information helps.

Thank you for your understanding. We hope to see you again soon.
Best regards,
Himaja
Amazon.com
Customer Answer
Date: 07/17/2025

Complaint: 23612368

I am rejecting this response because:
This was not all that I had requested. In addition to the cancellation of the subscription, I requested a refund of subscription fees starting from when the original request to cancel the subscription had been made three months ago.
I do not believe that as the company responsible for offering the insurance from Asurion, you do not possess the ability to refund the previous 2 months fees.

Sincerely,

**** Wondwosen
Initial Complaint
Date:07/16/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon owns *****. I purchased 3 Blink indoor cameras, 1 outdoor camera and a sync module from Best Buy. The return period has passed. A week ago my internet network name was temporarily changed, then changed back to the original name/password and settings. All devices in my home on the 2.4ghz network (same one Blink cameras run on), have reconnected. The Blink camera system will not. I have been on the phone 3+ hours the past 3 days with Blink customer service who have failed to resolve the problem because they are not software engineers, only know what their scripts say, and refuse to connect me with someone technically competent who can assist. I've tried all troubleshooting procedures 15 times with no resolution. I have seen 40+ people blog about this very issue and unsuccessful interactions with Blink customer service, on different websites, so this is a known, pervasive issue. Last night, I requested a software engineer with advanced technical support to call me and was asked what time. I stated 8:00am MDT today, and received a call at 9:30am MDT but from another call center person who's knowledge is limited to scripts. I called again ***** again this evening at 7:30pm MDT and asked a Second time to speak to a software engineer. I was told someone would call me by 9:00pm MDT and no surprise, no one called me. I called Blink again this evening to tell them that no one called as promised and stated I want a refund for the useless equipment that fails to meet express and implied merchantability. They told me to call Amazon for a refund. I called Amazon and they refused, citing I must deal with ***** where I bought the devices from Best Buy. So both Blink/Amazon is a) refusing to offer a solution to fix the defective firmware/bugs in their devices rendering them useless; and b) refusing to refund me when they cannot resolve the defective firmware/bugs in their devices. The cost of the 4 cameras and sync module is $225.59 with tax.
Business Response
Date: 08/09/2025
Hello *******,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand your concern in this matter.

I've checked with the concerned department in this matter, they were unable to locate your previous communication with blink customer service.

We request you to confirm if you have used other email address to contact blink customer service. So that we can review all your past communication and address the issue properly.

We look forward to seeing you again soon.

Best regards,
Harasankar.M
Amazon.com
Customer Answer
Date: 08/10/2025

Complaint: 23606528

I am rejecting this response because:
This company is out of control and disorganized. They cannot even keep track of the **** that I called their customer service prior to this complaint, multiple times. And they cannot even keep track that once I made this BBB complaint, someone else from their organization already wrote me stating they have no record of me calling customer service, and that I REPLIED citing the dates from my PHONE RECORDS where I called in multiple times. Unbelievable. I have attached that correspondence here. Do I need to provide my phone records? really? I just want a refund as the equipment has bugs and "customer service" is inept and cannot resolve the issues.
Sincerely,

******* ******
Business Response
Date: 08/23/2025
Hello *******,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter.

Thank you so much for providing the phone number. I was able to locate the previous contacts and I apologize that we were unable to locate them earlier using the email address. I have provided feedback to the appropriate team regarding an error that caused this delay.

Blink cannot provide refunds as we are the manufacturer of the devices and not the vendor. Refunds would be handled by the original point of purchase, which I understand is Best Buy. ***** cannot influence a vendor's decision to accept returns.

The time that you have spent troubleshooting is greatly appreciated and valued. The Sync Module 2 on the account is out of warranty as it was added to the account in December 2022, however I would be happy to provide a courtesy replacement of that device to isolate the hardware. After the replacement is received, I'm committed to working with you further to ensure that the system is up and running correctly.

Please reply to this email with your best physical shipping address (we are unable to ship to PO boxes at this time) and I will create this replacement right away.

Thank you for using amazon.

Best regards,
Harasankar.M
Amazon.com
Customer Answer
Date: 08/23/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. I will try working with them in trying to reconnect the cameras with a replacement sync module however I would like the case to remain open until either the cameras can reconnect with a replacement sync module, or if they do not, the company replaces the cameras as well. The cameras refuse to accept my correct WiFi password so do not allow for updating of the firmware so I believe cameras will need to be replaced, not just the sync module.

Sincerely,

******* ******
Initial Complaint
Date:07/15/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have Order number 113-3741458-1541824 no tracking update has not moved no one seams to care t0 help me bad service majes me not want to and not canceled it
Business Response
Date: 07/29/2025
Hello ***,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order in concern. Upon reviewing I've issued a replacement for the order on July 29, 2025.

Your replacement order will be delivered to you by Thursday, July 31, 2025.

I hope this information helps. We look forward to seeing you again soon.

Regards,
Harasankar
Amazon.com

Customer Answer
Date: 07/29/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** ****
Initial Complaint
Date:07/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing under desperate measure because your call center are completely worthless in helping me.Its about Order # ***-9881678-794980 for $219.39 and Order # ***-2122491-1490652 $191.51 This is a shed and a Nespresso Machine. I returned these items just how they were shipped to me. I was told "wrong item sent" I sent exactly what I got. Since customer service is a joke, I am asking you to contact me and refund these 2 items please. I will keep writing till I get a response.
Business Response
Date: 07/18/2025
Hello ****,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

Upon reviewing, I see that $191.51 for Nespresso Vertuo Pop+ and $219.39 for Storage Shed were refunded to your payment mode on July 15, 2025.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 5-7 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************
**********************************************************************************

You can view your balance and activity here:
*************************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 07/18/2025

Complaint: 23601162

I am rejecting this response because:
thank you for returning those two items. The only reason Im rejecting is I was hoping you would refund the other parts of the order. It seems lately everything I send is always delayed or something goes wrong. Could you please issue a refund for the following orders? Its just really hard to get a hold of somebody in corporate and the call centers are completely useless I would really appreciate it.

112-3555215-1697014 Fridge filter
111-6145721-1547413 keyboard
111-2122491-1490652 transmission fluid 5 of them at 1463 each
111-0299982-6041827 Spark plug wires, 4 of them
111-9228253-0272269 Eight spark plugs at 11:42 a plug
112-2102091-9516245 deWalt battery
this will complete all the returns that are backlogged and having problems. I was also told by customer service. I have a warning strike against my account. I would appreciate it if you would remove that because I feel like these problems are not my fault. Its just been a bad summer for returns so could you please refund these items and remove the warning strike or any strikes against my account

and after, I will tell the BBB how awesome you are

Sincerely,

**** ******
Business Response
Date: 07/25/2025
Hello ****,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the details and to make things right for, I've looped our internal team to process refunds for orders mentioned in complaint. Please find the details below:

112-3555215-1697014 Fridge filter - $59.86 USD refunded to your card July 22, 2025

111-6145721-1547413 keyboard - $21.01 USD refunded to your card July 20, 2025

111-2122491-1490652 transmission fluid 5 of them at 1463 each - $76.30 USD refunded to your card July 24, 2025

111-0299982-6041827 Spark plug wires- $40.95 USD refunded to your card July 24, 2025

111-9228253-0272269 Eight spark plugs - $97.20 USD refunded to your card July 24, 2025

112-2102091-9516245 deWalt battery - $37.40 USD refunded to your original payment and Amazon Gift Card balance July 24, 2025

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

I've forwarded your feedback towards "Opportunity of Improvement" and we would definitely work on it and ensure no such inconveniences occur in future.

I hope this helps. Thank you for your understanding.

Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Initial Complaint
Date:07/12/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 14, 2024, I was contacted by an Amazon supervisor via email who confirmed that a personal item of mine had been mistakenly picked up by an Amazon driver. The supervisor stated that the item had been found and would be returned to me within 30 ********** is July 12, 2025, and I still have not received the item. I have contacted Amazon multiple times by phone and email and have been repeatedly told that no tracking information is available and that there is no clear resolution timeline.This item was not part of any Amazon return it was a personal belonging that was mistakenly picked up. I have made every effort to resolve this directly with Amazon, but the lack of follow-up, documentation, and accountability has made that impossible.Desired Resolution:I am requesting that Amazon immediately return my personal item or provide compensation for the lost property. I would also like written confirmation of the status of my claim.
Business Response
Date: 07/15/2025
Hello Bria,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issue you had with the pickup of the item.

I understand you were supposed to return the vacuum cleaner and some thing else was picked up.

Unfortunately the item never reached Amazon and seems to be lost by **** I've tried to check the tracking and see that there is no information online on the *** website.

I would request you to please get in touch with the *** so that they can help you further.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com
Customer Answer
Date: 07/15/2025

Complaint: 23592433

Reason for Rejection:

I respectfully reject this response because it inaccurately redirects responsibility to **** despite the fact that *** was not involved in the pickup or delivery of the item in question. This issue originated solely due to Amazons mistake.

To clarify:
The item was a personal belonging that was mistakenly picked up from my home when retrieving a return item.

Amazon admitted in writing (email dated April 14) that the item was in their possession and assured me that it would be returned to me within 30 days.
It is now well beyond that time frame, and Amazon has failed to provide a tracking number, delivery update, or any resolution.

Amazon initiated the pickup, assumed custody of the item, and acknowledged their responsibilitytherefore, the burden to resolve this matter remains with Amazon, not UPS.

I am seeking resolution directly from Amazon for the return of my personal property that was mistakenly taken into their possession.

**** ******

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