Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,759 total complaints in the last 3 years.
20,970 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/22/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 14, 2025 I purchased from Amazon.com a 5 foot REMOVEDfor a total cost of $82.75. I had the option to pay for it with my personal checking account or choose another approved method of payment. I chose REMOVED; a REMOVEDfirm which Amazon.com offers and who I also have an account with. Unbeknownst to me, Amazon.com circumvented my decision and charged my personal checking account without my authorization and doing so caused an overdraft of my checking account and an overdraft fee of $30.00 for a total cost of $112.75 and also caused overdrafts of other pending debits waiting to be processed by my bank which the money was there and allotted for. I called Amazon.com several times on July 22, 2025 to try and work things out but met with resistance and my calls being ended without any resolution.
Business Response
Date: 08/12/2025
Hello REMOVED,

I am REMOVEDfrom Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've checked your issue regarding the charges on your personal checking account for order ending with 8647.

Upon checking the details of the order, I see that there was no backup payment used on this order and the initial payment method was charged which was selected during checkout and the system didn't change the payment method which was input from your end.

However, as an exception, we can issue a refund for the $30 in the form of gift card, please let us know if we can issue that refund in the form of gift card to your account.

We appreciate your patience and look forward to seeing you again soon.
Initial Complaint
Date:07/22/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a complaint for Amazon, the parent company of the subsidiary REMOVEDWoot! sold me defective (3x) 3 month Xbox ultimate passes.Purchased 2 separates orders Order Number: #REMOVEDOrder Number: #REMOVEDFor a total of 3x (Xbox Game Pass Ultimate [Digital Code]) I bought these last winter and went to redeem the first one today all to come to find out that they do not work! One even has a message saying. This code can't be redeemed. It was purchased in a different region from your account. Woot has committed acts of Fraud as defined by the REMOVED!
Business Response
Date: 08/03/2025
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and I apologize for the inconvenience caused to you.

Thank you for bringing your concerns to our attention regarding the Xbox Game Pass Ultimate digital codes purchased from Woot! (Order Numbers #REMOVEDand #REMOVED).

I'm pleased to inform you that the Woot! team has thoroughly reviewed your case and has confirmed that full refunds have been processed for both orders.

The refund amounts should be credited back to your original payment method within 3-5 business days, depending on your financial institution's processing times.

We sincerely apologize for the inconvenience caused by these defective digital codes.

We understand how frustrating it is to purchase digital products that cannot be redeemed, especially when encountering region compatibility issues as you experienced with the message "This code can't be redeemed. It was purchased in a different region from your account.".

If you have any questions about the refund or if there's anything else we can assist you with, please don't hesitate to contact us.

Thank you for your patience throughout this resolution process.

Regards,

Vishal
Amazon.com
REMOVED
Customer Answer
Date: 08/05/2025

Better Business Bureau:

Thank you for your time and efforts!
I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

Sincerely,

REMOVED
Initial Complaint
Date:07/22/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on Amazon (Order #REMOVED-9023187-9773060) using a valid Amazon gift card balance. Amazon canceled the order and voided the gift card balance without refunding it.I have followed every step Amazon requested, including providing:Gift card purchase receipts Email confirmation showing the gift card was sent to me Written authorization for gift card usage Despite this, Amazon has failed to refund my balance for over a week. Amazon has also given me multiple false promises:July 13, 2025: Email from Amazon stating refund would reflect in less than 3 days.July 14, 2025: I called multiple times and spoke to a supervisor who confirmed the refund was processing.July 16, 2025: Amazon emailed stating the investigation team would respond within 2448 hours. It is now July 21, 2025, and I have received nothing.Amazon has ignored its own timelines and provided conflicting information, leaving my funds withheld without resolution.What I want: Immediate restoration of the full gift card balance that was removed from my account and written confirmation that the issue has been resolved.
Business Response
Date: 08/14/2025
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website and I apologize for the inconvenience caused to you.

Thank you for your patience regarding the gift card balance issue you've experienced. I appreciate you providing all the requested documentation and following the steps we outlined.

After a thorough review with our internal team, I can confirm that a gift card reissuance in the amount of $295.74 was processed for your account on August 1, 2025, by our customer service team as a goodwill gesture.

This represents the maximum resolution we can provide for this particular issue.

I understand your frustration with the timeline and communication you received between July REMOVED, 2025.

We strive to provide accurate information and meet the timeframes we communicate to our customers, and I apologize that your experience did not meet these standards.

Thank you for bringing this matter to our attention and for your continued patience throughout the resolution process.

Regards,

Vishal
Amazon.com
REMOVED
Initial Complaint
Date:07/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 19, 2025, I ordered 4 dehumidifiers from Amazon. The total cost was $671.44. They were delivered on June 22. To start, I tried two of them; the only place the dehumidifier made a difference was the basement, so I arranged to return three of them, for a total refund of $REMOVEDplan was to bring the three items to my local Staples store (they take Amazon returns). Amazon said that Amazon would need to collect the items from my house because of their weight. The representative I spoke to on the phone said I did not need to be home but should leave a return receipt in each box. The day before the scheduled pick-up, I received a text message stating that someone had to be home. When I called Amazon and told them about my conversation, they insisted that someone be home between 11AM - 8PM, so I had to reschedule the pick-up to July 8.On July 8, the driver only took one box. I know this because when I went outside to get my mail, two boxes remained. I didn't receive a text, email, or a knock on the door. I called Amazon and the representative told me to donate the other two items, which I did; Amazon sent me an email stating they would credit my credit card for $503.58 (uploaded). On July 19, I received an email from Amazon stating they received the dehumidifier and would credit my cc $167.86. I called Amazon, explained the situation, and was told they could not override the system to credit the remaining amount of $335.72. I asked to be transferred to someone else, but the representative would not do so. I immediately called my credit card company. On July 21, I completed the information necessary to dispute the charges. My cc company told me that Amazon has 15 business days to respond to my dispute.Amazon has taken up much of my time for an error on their part, and I am hoping that by seeing this complaint, they will refund my money to my credit card.
Business Response
Date: 08/18/2025
Hello,

We have denied the customers request for a refund of USD REMOVEDon order 114-2115414-8762640 as customer failed to return the items purchased. To REMOVEDa refund customer has to return the items purchased in the same condition as they were when delivered and within the prescribed return period.

In this order, customer returned only 1 of the 4 items purchased and therefore was refunded USD REMOVEDfor the 1 item on July 19, 2025. We do not have any record of requesting customer to donate the remaining items.
Kindly request customer to return the items to receive the refund.

Customer raised a chargeback dispute on this order with their card issuer and the dispute is settled in Amazon's favor by their card issuer after thorough investigation.
Kindly request customer to reach out to their card issuer for more information with regards to this refund.

Sincerely,
REMOVED
Amazon.com
Customer Answer
Date: 08/18/2025

Complaint: 23633350

I am rejecting this response because: Please see the copy of the email Amazon sent to me stating that they would refund the entire order. I kept one of the four items. They have refunded me for one of the four; therefore, they owe me $335.72 for the other two that I returned.

Sincerely,

REMOVED
Initial Complaint
Date:07/20/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have not been able to receive any of the funds generated from my Amazon Seller account. I attempted to withdraw my funds only once when I first started using the Amazon REMOVEDbut was unsuccessful for some reason. At some point, after I fell into financial difficulty, and wanted to close my account but was unable to do so because I could not access my account because my REMOVEDwas connected to a phone number I no longer had access to. I spoke to Amazon REMOVEDabout disabling the REMOVEDtwo times; they advised that I would need to upload a form of ID, which I did three times, yet the REMOVEDwas never disabled. I called back to let them know, and they basically said there was nothing they could do and I should just try again. So, as a result, Amazon seller has charged me for multiple months of service, many of which were unsuccessful, but some were. More recently, they charged my credit card that I added to my personal Amazon account for $20 without my permission or consent. Yet, I have not been able to access my account for at least three years, have been charged multiple times for a service I did not receive, and have received any of the funds owed to me from my Amazon Seller account.
Business Response
Date: 07/21/2025
Hello from Amazon,

I have researched the seller query regarding the funds.

I have reviewed this matter and cannot locate any Selling Partner Support case regarding the payment concern in your account. Our Selling Partner Support team is available to offer all selling partners dedicated technical support and should be the first point of contact for addressing any questions or concerns related to your Amazon Selling Account.

While we do understand that the process can take time, Selling Partner Support is the correct channel to support with this case.

Please request the seller to raise their concern through REMOVED

Your understanding is greatly appreciated.

Regards,

Selling Partner Support
Customer Answer
Date: 07/21/2025

Complaint: 23628113

I am rejecting this response because:
You need to get me directly to seller support central. Any time if i tried to contact the seller support it has had me login into my account which I have clearly stated i do not have access to.
You represent Amazon as a company so it is responsibility to have the correct team reach out to me.
Please rectify this immediately by having the support team for seller central reach out to me directly.
Or else, I will no choice but to look into legal representation for the illegal activity taken by your company.

Sincerely,

REMOVED
Business Response
Date: 07/22/2025
Hello
Advise the seller to create a case to seller support, then we can confirm what's going on
Initial Complaint
Date:07/19/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon charged my account for a dress that I returned through REMOVEDon the 6th of June 2025. Tracking #1ZJ74J529031592538. Leaving my account in the negative which leaves me without survival money for two weeks until my next pay. And telling me once I finally was able to actually speak to someone, that I have until August the 4th 2025 to file a complaint. Amazon is giving me a deadline to correct their mistake. and in the meantime because they hit my account twice leaving it negative I have to figure out how to get gas money etc... and wait to see how many days I'll be charged from my bank for being in the negative.
Business Response
Date: 07/23/2025
Hello REMOVED,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the retro charge amount for the order# REMOVED-7288746-3652233.

I apologize for the inconvenience.

I've checked the order return details and see that the item was not returned which auto triggered the charge on the order on Jul 18, 2025 11:22 AM EDT.

However, I also see that the same amount was already refunded to the original payment method on Jul 22, 2025 04:16 PM EDT.

The refunded amount will be credited within 5 to 7 business days from the date it was processed.

I appreciate your patience and understanding in this matter.

Best regards,
Arun

Amazon.com
Initial Complaint
Date:07/19/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
- Date of transaction: Friday, July 11, 2025 - The amount paid to business was $189 - The business and question is Amazon corporation.- The nature of the dispute was a honored price that was not honored.- When contacting the business of the honored price, they checked with their Supervisor, but decided that they were not able to honor this price.- The honored price was based off an event called prime Day deal. Item was labeled 60% off.
Business Response
Date: 07/21/2025
Hello REMOVED,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the price match on a canceled order.

I apologize for the inconvenience.

I would like to inform you that Amazon works to maintain low and competitive prices by comparing them with other retailers and adjusting them in real-time.

Therefore, price matching or post-purchase adjustments are not offered.

It is suggested to check the website regularly for the latest pricing.

Further details on Amazon's pricing strategies can be found here:

REMOVED.

Thank you for your patience and understanding.

Best regards,
Arun

Amazon.com
Initial Complaint
Date:07/17/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Despite repeated requests for Amazon drivers to deliver my packages directly to my door, I continue to experience issues with deliveries being left in the mailroom instead. It appears drivers are ignoring the instructions, likely to avoid going upstairs. Each time Ive contacted customer serviceat least REMOVEDNo one from that team has ever contacted me, and the problem REMOVEDa Prime member, Im paying for delivery directly to my address. This is not the service Im receiving. Additionally, delivery instructions are not being communicated to third-party carriers like REMOVEDand REMOVEDfurther complicating the REMOVEDpresent, I have a large package sitting in the mailroom, and Im left trying to figure out how to get it to my door. Ive been told theres no way to have it redelivered, even though the failure lies with Amazon and its carriers for not following the delivery instructions.This situation has been very stressful. Im requesting two things:Immediate redelivery of my current package, as this is an urgent matter.A clear resolution and accountability to ensure that my delivery instructions are consistently followed moving forward.Its also concerning that some representatives have admitted theres nothing that can be done to ensure drivers follow delivery instructions, which raises serious concerns about service quality and accountability.
Business Response
Date: 07/18/2025
Hello,

I am REMOVEDfrom Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the bad experience and multiple delivery issues you had with us. This is definitely not what we ever want our customers to experience with us. I've noted your feedback on the account for our team to get this checked for necessary action.

Regarding the redelivery request, I wish I could have that option, I'd have done that for you. Unfortunately we do not have that option to arrange the delivery again for that order.

Please be assured, as I escalated this issue, you will see the improvement in the future deliveries. I appreciate your understanding and patience.

Thank you for contacting Amazon.

Regards,
REMOVEDA
Amazon.com
Customer Answer
Date: 07/18/2025

Complaint: 23614113

I am rejecting this response because: An apology is not a solution. I have a 144-pound package sitting in the mailroom that I cannot retrieve. Why is redelivery not being arranged? Each time I contact Amazon, I receive the same apology without any action taken to resolve the issue. I need a concrete solution to this matter immediately.
Initial Complaint
Date:07/16/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a hospital bed along with enrolling in REMOVEDthrough Amazon on December 14th, 2024. Since then, we have not been able to utilize said insurance to resolve minor issues we have been having with the bed. So I tried to cancel the insurance around 3 months ago through BOTH Asurion and Amazon, but they kept bouncing me between each other. Even when I managed to get Amazon to apparently cancel the insurance subscription, I found out later that I was STILL getting charged $16.99 a month.All I want are just 2 things: Cancellation of the subscription and the refund of all subscription fees from the time of requested cancellation.
Business Response
Date: 07/17/2025
Hello REMOVED,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am so sorry about the issue you faced with your Asurion subscription.

I understand that you wish to cancel the subscription and get refund on the same.

To help you with this, I've successfully cancelled the subscription and issued a refund of $16.99 to your original payment method. Please give your bank 3 to 5 business days to process the refund and update your account with the same.

In this case, since the subscription was signed up with a third party, I am afraid that we do not have an option to refund the previous charges related to the subscription.

However, please rest assured that you will no longer be charged for the renewal of the subscription as I have successfully cancelled it.

For any further assistance, please feel free to contact our customer support team. To do so, go to "Amazon Customer Service":
REMOVED, 17, 17); font-family: "Amazon Ember", Arial, sans-serif; font-size: 13px;">REMOVED

I hope this information helps.

Thank you for your understanding. We hope to see you again soon.
Best regards,
Himaja
Amazon.com
Customer Answer
Date: 07/17/2025

Complaint: 23612368

I am rejecting this response because:
This was not all that I had requested. In addition to the cancellation of the subscription, I requested a refund of subscription fees starting from when the original request to cancel the subscription had been made three months ago.
I do not believe that as the company responsible for offering the insurance from Asurion, you do not possess the ability to refund the previous 2 months fees.

Sincerely,

REMOVEDWondwosen
Initial Complaint
Date:07/16/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon owns REMOVED. I purchased 3 Blink indoor cameras, 1 outdoor camera and a sync module from Best Buy. The return period has passed. A week ago my internet network name was temporarily changed, then changed back to the original name/password and settings. All devices in my home on the 2.4ghz network (same one Blink cameras run on), have reconnected. The Blink camera system will not. I have been on the phone 3+ hours the past 3 days with Blink customer service who have failed to resolve the problem because they are not software engineers, only know what their scripts say, and refuse to connect me with someone technically competent who can assist. I've tried all troubleshooting procedures 15 times with no resolution. I have seen 40+ people blog about this very issue and unsuccessful interactions with Blink customer service, on different websites, so this is a known, pervasive issue. Last night, I requested a software engineer with advanced technical support to call me and was asked what time. I stated 8:00am MDT today, and received a call at 9:30am MDT but from another call center person who's knowledge is limited to scripts. I called again REMOVEDagain this evening at 7:30pm MDT and asked a Second time to speak to a software engineer. I was told someone would call me by 9:00pm MDT and no surprise, no one called me. I called Blink again this evening to tell them that no one called as promised and stated I want a refund for the useless equipment that fails to meet express and implied merchantability. They told me to call Amazon for a refund. I called Amazon and they refused, citing I must deal with REMOVEDwhere I bought the devices from Best Buy. So both Blink/Amazon is a) refusing to offer a solution to fix the defective firmware/bugs in their devices rendering them useless; and b) refusing to refund me when they cannot resolve the defective firmware/bugs in their devices. The cost of the 4 cameras and sync module is $225.59 with tax.
Business Response
Date: 08/09/2025
Hello REMOVED,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I understand your concern in this matter.

I've checked with the concerned department in this matter, they were unable to locate your previous communication with blink customer service.
REMOVED, 17, 17); font-family: "Amazon Ember", Arial, sans-serif; font-size: 13px;">
We request you to confirm if you have used other email address to contact blink customer service. So that we can review all your past communication and address the issue properly.

We look forward to seeing you again soon.

Best regards,
Harasankar.M
Amazon.com
Customer Answer
Date: 08/10/2025

Complaint: 23606528

I am rejecting this response because:
This company is out of control and disorganized. They cannot even keep track of the REMOVEDthat I called their customer service prior to this complaint, multiple times. And they cannot even keep track that once I made this BBB complaint, someone else from their organization already wrote me stating they have no record of me calling customer service, and that I REPLIED citing the dates from my PHONE RECORDS where I called in multiple times. Unbelievable. I have attached that correspondence here. Do I need to provide my phone records? really? I just want a refund as the equipment has bugs and "customer service" is inept and cannot resolve the issues.
Sincerely,

REMOVED
Business Response
Date: 08/23/2025
Hello REMOVED,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter.

Thank you so much for providing the phone number. I was able to locate the previous contacts and I apologize that we were unable to locate them earlier using the email address. I have provided feedback to the appropriate team regarding an error that caused this delay.

Blink cannot provide refunds as we are the manufacturer of the devices and not the vendor. Refunds would be handled by the original point of purchase, which I understand is Best Buy. REMOVEDcannot influence a vendor's decision to accept returns.

The time that you have spent troubleshooting is greatly appreciated and valued. The Sync Module 2 on the account is out of warranty as it was added to the account in December 2022, however I would be happy to provide a courtesy replacement of that device to isolate the hardware. After the replacement is received, I'm committed to working with you further to ensure that the system is up and running correctly.

Please reply to this email with your best physical shipping address (we are unable to ship to PO boxes at this time) and I will create this replacement right away.

Thank you for using amazon.

Best regards,
Harasankar.M
Amazon.com
Customer Answer
Date: 08/23/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED. I will try working with them in trying to reconnect the cameras with a replacement sync module however I would like the case to remain open until either the cameras can reconnect with a replacement sync module, or if they do not, the company replaces the cameras as well. The cameras refuse to accept my correct WiFi password so do not allow for updating of the firmware so I believe cameras will need to be replaced, not just the sync module.

Sincerely,

REMOVED

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