Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,759 total complaints in the last 3 years.
20,918 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/15/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have Order number 113-3741458-1541824 no tracking update has not moved no one seams to care t0 help me bad service majes me not want to and not canceled it
Business Response
Date: 07/29/2025
Hello REMOVED,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order in concern. Upon reviewing I've issued a replacement for the order on July 29, 2025.

Your replacement order will be delivered to you by Thursday, July 31, 2025.

I hope this information helps. We look forward to seeing you again soon.

Regards,
Harasankar
Amazon.com

Customer Answer
Date: 07/29/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

Sincerely,

REMOVED
Initial Complaint
Date:07/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing under desperate measure because your call center are completely worthless in helping me.Its about Order # REMOVED-9881678-794980 for $219.39 and Order # REMOVED-2122491-1490652 $191.51 This is a shed and a Nespresso Machine. I returned these items just how they were shipped to me. I was told "wrong item sent" I sent exactly what I got. Since customer service is a joke, I am asking you to contact me and refund these 2 items please. I will keep writing till I get a response.
Business Response
Date: 07/18/2025
Hello REMOVED,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

Upon reviewing, I see that $191.51 for Nespresso Vertuo Pop+ and $219.39 for Storage Shed were refunded to your payment mode on July 15, 2025.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 5-7 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:

REMOVED
REMOVED

You can view your balance and activity here:
REMOVED

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

REMOVED
Customer Answer
Date: 07/18/2025

Complaint: 23601162

I am rejecting this response because:
thank you for returning those two items. The only reason Im rejecting is I was hoping you would refund the other parts of the order. It seems lately everything I send is always delayed or something goes wrong. Could you please issue a refund for the following orders? Its just really hard to get a hold of somebody in corporate and the call centers are completely useless I would really appreciate it.

112-3555215-1697014 Fridge filter
111-6145721-1547413 keyboard
111-2122491-1490652 transmission fluid 5 of them at 1463 each
111-0299982-6041827 Spark plug wires, 4 of them
111-9228253-0272269 Eight spark plugs at 11:42 a plug
112-2102091-9516245 deWalt battery
this will complete all the returns that are backlogged and having problems. I was also told by customer service. I have a warning strike against my account. I would appreciate it if you would remove that because I feel like these problems are not my fault. Its just been a bad summer for returns so could you please refund these items and remove the warning strike or any strikes against my account

and after, I will tell the BBB how awesome you are

Sincerely,

REMOVED
Business Response
Date: 07/25/2025
Hello REMOVED,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the details and to make things right for, I've looped our internal team to process refunds for orders mentioned in complaint. Please find the details below:

112-3555215-1697014 Fridge filter - $59.86 USD refunded to your card July 22, 2025

111-6145721-1547413 keyboard - $21.01 USD refunded to your card July 20, 2025

111-2122491-1490652 transmission fluid 5 of them at 1463 each - $76.30 USD refunded to your card July 24, 2025

111-0299982-6041827 Spark plug wires- $40.95 USD refunded to your card July 24, 2025

111-9228253-0272269 Eight spark plugs - $97.20 USD refunded to your card July 24, 2025

112-2102091-9516245 deWalt battery - $37.40 USD refunded to your original payment and Amazon Gift Card balance July 24, 2025

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

I've forwarded your feedback towards "Opportunity of Improvement" and we would definitely work on it and ensure no such inconveniences occur in future.

I hope this helps. Thank you for your understanding.

Have a great rest of the day!

Regards,

Sahitya
Amazon.com

REMOVED
Initial Complaint
Date:07/12/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 14, 2024, I was contacted by an Amazon supervisor via email who confirmed that a personal item of mine had been mistakenly picked up by an Amazon driver. The supervisor stated that the item had been found and would be returned to me within 30 REMOVEDis July 12, 2025, and I still have not received the item. I have contacted Amazon multiple times by phone and email and have been repeatedly told that no tracking information is available and that there is no clear resolution timeline.This item was not part of any Amazon return it was a personal belonging that was mistakenly picked up. I have made every effort to resolve this directly with Amazon, but the lack of follow-up, documentation, and accountability has made that impossible.Desired Resolution:I am requesting that Amazon immediately return my personal item or provide compensation for the lost property. I would also like written confirmation of the status of my claim.
Business Response
Date: 07/15/2025
Hello Bria,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issue you had with the pickup of the item.

I understand you were supposed to return the vacuum cleaner and some thing else was picked up.

Unfortunately the item never reached Amazon and seems to be lost by REMOVEDI've tried to check the tracking and see that there is no information online on the REMOVEDwebsite.

I would request you to please get in touch with the REMOVEDso that they can help you further.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com
Customer Answer
Date: 07/15/2025

Complaint: 23592433

Reason for Rejection:

I respectfully reject this response because it inaccurately redirects responsibility to REMOVEDdespite the fact that REMOVEDwas not involved in the pickup or delivery of the item in question. This issue originated solely due to Amazons mistake.

To clarify:
The item was a personal belonging that was mistakenly picked up from my home when retrieving a return item.

Amazon admitted in writing (email dated April 14) that the item was in their possession and assured me that it would be returned to me within 30 days.
It is now well beyond that time frame, and Amazon has failed to provide a tracking number, delivery update, or any resolution.

Amazon initiated the pickup, assumed custody of the item, and acknowledged their responsibilitytherefore, the burden to resolve this matter remains with Amazon, not UPS.

I am seeking resolution directly from Amazon for the return of my personal property that was mistakenly taken into their possession.

REMOVED
Initial Complaint
Date:07/12/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was recently notified that my Merch by Amazon account has been terminated. I am confident that I have not violated any of Amazon's policies and have always respected and followed the guidelines. I believe this may have been a mistake and kindly request that my account be reactivated.This is the email associated with my Merch by Amazon account: REMOVED
Business Response
Date: 08/08/2025
Hello from Amazon Selling Partner Support,

We are contacting you about your Amazon Merch on Demand account and the designs you have submitted for sale. It has come to our attention you have violated one or more of REMOVED's policies. Your account has been closed due to violating our content policies.

As part of our account closure process, all royalty payments will be withheld, and we are removing all designs associated with your account. Additionally, as per our Services Agreement, you are not permitted to open any new Merch accounts: REMOVED

For more information on your Merch account status, please see the following FAQs: REMOVED
Initial Complaint
Date:07/12/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon placed my account on hold on July 10 after I placed 1 of my Prime Day orders, they asked me to verify my payment info and I submitted pictures of the gift card I used and also my Drivers license picture, shorty after that they re opened the account. I again placed my order and they put it on hold again and asked me to verify payment info. I sent the gift card pics from before, the debit card picture showing the last 4 digits of my card thats on the account and my drivers license picture again. So far they have not opened my account back and are saying its closed which is not right because I have $107 gift card balance on it.
Business Response
Date: 07/16/2025
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use REMOVED, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 7/16/2025.

Sincerely,
Amazon.com
Customer Answer
Date: 07/16/2025

Complaint: 23590284

I am rejecting this response because:

Sincerely,

REMOVED-REMOVED
Initial Complaint
Date:07/12/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint regarding a recent and unresolved issue with a product I purchased through Amazon from a third-party seller named Gemma REMOVEDI ordered a pair of sunglasses that cost $402.62. When I received the product, it was damaged upon arrival, with a sREMOVEDmissing and the frame falling apart. I returned the defective product following Amazons return policy and received an email confirming a refund. However, I was only refunded $33.05. Upon reaching out to both the seller and Amazon customer service, I was told that a restocking fee was applied by the seller; which is entirely unacceptable given that the item was received in defective condition. Amazon initially stated they would contact the seller on my behalf. Despite this, I still have not received the remaining refund, and the issue has not been resolved after multiple follow-ups. To make matters worse, I was falsely accused by the seller of having a suspicious purchase history, which I found both offensive and baseless. I have been a loyal Amazon customer and have always followed policies and procedures. I am requesting that Amazon or the seller refund me the full amount of the original purchase and that this matter be resolved immediately. This experience has been incredibly frustrating, and Im disappointed with how poorly it has been handled. I hope the BBB will assist in mediating this issue and help ensure that I receive the full refund I am rightfully owed. Desired Resolution: Full refund of the original purchase price, with no restocking fee applied due to the product being returned in defective condition.
Business Response
Date: 07/15/2025
Hello Cleanae,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that a full refund has already been issued for the order in the following amounts :

Jul 14, 2025 Refunded$30.62

Jul 13, 2025 Refunded $308.33

Jul 13, 2025 Refunded $30.62

Jun 24, 2025 Refunded $33.05

I hope this issue is already resolved.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com
Initial Complaint
Date:07/09/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had numerous opportunities to open an Amazon business account in the past.Last night, I opened one on a promotion to receive 40% off my first purchase, up to $100.00.I called twice today, and was verified, yet REMOVEDFederal business EIN is # REMOVEDfor Goal Line Collectibles, registered with the same contact information, as above.I did not receive my promotion code to use for the incentive. Second, I applied for a Prime personal card, and received no REMOVEDI have the credit worthiness, I presume that this is due to identity verification.I would like to use that $250.00 bonus incentive.When someone can contact me, feel free without me being disconnected.
Business Response
Date: 07/12/2025
Hello REMOVED,

I am REMOVEDfrom Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've checked your issue regarding the welcome promotion for Amazon business account.

Upon checking the details of the account and escalating the issue with our team, they have requested your email address with which you are trying to create business account, so that they can look into details and provide a response.

We appreciate your patience and look forward to seeing you again soon.

Customer Answer
Date: 07/13/2025

Complaint: 23577515

I am rejecting this response because: They have not provided a means of contacting Hamish.
Don't miss out on these great savings opportunities only available during Prime Day. Register for a free Amazon Business account now and get 40% off your first purchase up to $100* when you place an order before July 20, 2025.
Amazon Business doesn't only offer great deals during Prime Day, see some of our everyday benefits:
Save an average of 4% when you buy just one unit or an average of 7% when you buy 2 units or more.
Earn 2% back on brands by Amazon with Business Prime Rewards.REMOVED
Access REMOVEDone place.

Sincerely,

REMOVED
Customer Answer
Date: 07/14/2025
The issue is that Hamash, at Amazon did not provide a contact means. There are no messages in my account mail.
He asked for my account email, which is: REMOVED

Business Response
Date: 07/23/2025
Hello REMOVED,

Thanks for writing back to REMOVED. I hope this email finds you well.

I've provided the information to our concerned team and they have responded stating:

"Regarding 40% off issue, customer can use the following coupon code at checkout to benefit from the promotion RL5T-H8N7YU-KDHEAT

Regarding the status of application of Amazon Business REMOVEDCard, please ask the customer to contact REMOVED.

REMOVED"

We appreciate your patience and look forward to seeing you again soon.
Customer Answer
Date: 07/26/2025

Complaint: 23577515

I am rejecting this response because:
Amazon sent a code, and it was invalid. I called business services last night. Three different agents, and informed they could not give me a valid code. If they wanted to have an expiry on the code, they should have messaged me on my Amazon account. There are 2 references to the BBB issue in messages, but no code. The lady I spoke with informed me all new business' usually receive this. It begs the question, "If so, why have I been going through this for nearly a month. I was told I would receive a new code within 24 hours. It did not happen.

Sincerely,

REMOVED
Business Response
Date: 08/19/2025
Hello REMOVED,

Thanks for writing back to REMOVED. I hope this email finds you well.

I've forwarded the information to our escalation team for assistance and they have stated as below:

"Please note the customer has deactivated the Business account on 07/28/2025
However the team has provided the following details.
Customer can use this code at checkout to receive the 40% off up to $100 offer: CVWN-Q6SQM7-7BJXAS
Customer has until 08/30/2025 to redeem the offer before it expires.
please note there is a high chance that the customer is no longer eligible for the promotion as they are no longer hold a Business account.".

If you still hold the account, please follow the above instructions.

We appreciate your patience and look forward to seeing you again soon.
Customer Answer
Date: 08/19/2025

Better Business Bureau:

I appreciate the BBB'S dedication, and professionalism. I have successfully redeemed the discount code. I have reviewed the professional response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me. I thank all parties for their assistance.

Sincerely,

REMOVED
Initial Complaint
Date:07/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ordered TP-Link Tri-Band WiFi 7 BE10000 Whole Home Mesh System (Deco BE63)Order # REMOVED-3657105-8865011 on June 17th 2025. Amazon sent me updates saying it was being delivered but it was delayed. I tried to cancel the order, but Amazon wouldn't let me saying something like "its already in transit, but delayed". I ordered a second TP-Link same model and it arrived within 24 hours. I tried to cancel the first order, but again, Amazon wouldn't allow it. Eventually the first order arrived, with obvious rough handling on the outside of the box. I promptly returned it via their returns process. They claimed a refund would be issued July 9th and that they had received it and it was in processing. Now they have pushed out the refund date to July 19th. Something is wrong with Amazon and that package. They have had my money for a month, failed to meet their own stated delivery schedule both coming and going. They need to return my money ($453.63)
Business Response
Date: 07/09/2025
Hello REMOVED,

I am REMOVEDfrom Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've checked your issue regarding the refund for returned item from order ending with 5011.

Upon checking the details of the order, I see that the item has been returned to our return center, usually it takes REMOVEDdays for refund to process once returned to our return center.

To help you with this issue, I've made an exception and issued an advanced refund for this order for $453.63 to your original payment method. The refund will be credited to your account within 5-7 business days.

We appreciate your patience and look forward to seeing you again soon.
Initial Complaint
Date:07/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order through Amazon with Prime shipping, which was guaranteed to arrive on June 30. The delivery was delayed to July 4 and was ultimately marked as lost. I never received the item.I contacted Amazon REMOVEDmultiple times to request a claim under the A-to-Z Guarantee, but I was denied access to file one. Agents kept saying it wasnt possible, refused to escalate the issue, and in some cases ended the chats without resolution. On the phone, I was only offered a refund and told I had to wait 35 business days. They would not allow me to speak with a supervisor or properly report the issue.Additionally, I was never given a way to contact the seller directly, nor was I provided with the AWB/tracking number to be able to trace the shipment myself. I had no visibility into where my item was or who was responsible. Later, I received a generic email stating that the A-to-Z Guarantee exists, but no further action was taken on my case.I am a paying Prime member, and I feel Amazon failed to fulfill its delivery guarantee, denied me access to protections they promote, and offered no real accountability or transparency.What Im requesting:I am requesting that Amazon:Allow me to file a formal A-to-Z Guarantee claim Provide compensation for the inconvenience and wasted time Issue an official apology or acknowledgment for the poor handling of my case A refund is not enough considering the delay, lack of transparency, and failure to follow their own policies.
Business Response
Date: 07/11/2025
Hello REMOVED,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry about the way customer service has handled your concern. I will take a REMOVEDfeedback and escalate it on high priority to the concerned department and make sure necessary actions are taken to mitigate such instances in future.

I've also ensured that the associates you've mentioned are aware of this and are coached accordingly.

Situations such as these are very rare, and are corrected shortly after they are reported. Please be assured that we would definitely work on your feedback and ensure that such issues do not arise again.

To help you with this, I've worked with our internal partner team on your request. They have confirmed that have reviewed the complaint details and took necessary actions on the order.

$218.56 for Body Machine was refunded to your card on July 9, 2025.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:

REMOVED;

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

REMOVED
Initial Complaint
Date:07/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account with REMOVEDWeb Services was hacked and the hackers registered a bunch of scam domain names/websites on my account, which racked up a bunch of fraudulent charges. Since I was hacked, I can no longer access the REMOVEDaccount, which apparently means I cannot contact their support team or get any tech support either without logging in. But I can't login, because I was hacked; so it is an endless loop now of their automated messaging telling me to login to contact support but I need support to help me access my account again since it was hacked.
Business Response
Date: 07/27/2025
Hello REMOVED,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thanks for your patience while this issue was escalated.

The team sent you an email with a request for information.

Please provide the requested details by replying to that email.

Best regards,
Arun

Amazon.com

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