Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,705 total complaints in the last 3 years.
21,472 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/12/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was recently notified that my Merch by Amazon account has been terminated. I am confident that I have not violated any of Amazon's policies and have always respected and followed the guidelines. I believe this may have been a mistake and kindly request that my account be reactivated.This is the email associated with my Merch by Amazon account: *********************
Business Response
Date: 08/08/2025
Hello from Amazon Selling Partner Support,

We are contacting you about your Amazon Merch on Demand account and the designs you have submitted for sale. It has come to our attention you have violated one or more of *****'s policies. Your account has been closed due to violating our content policies.

As part of our account closure process, all royalty payments will be withheld, and we are removing all designs associated with your account. Additionally, as per our Services Agreement, you are not permitted to open any new Merch accounts: ***************************************************

For more information on your Merch account status, please see the following FAQs: *****************************************************************
Initial Complaint
Date:07/12/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon placed my account on hold on July 10 after I placed 1 of my Prime Day orders, they asked me to verify my payment info and I submitted pictures of the gift card I used and also my Drivers license picture, shorty after that they re opened the account. I again placed my order and they put it on hold again and asked me to verify payment info. I sent the gift card pics from before, the debit card picture showing the last 4 digits of my card thats on the account and my drivers license picture again. So far they have not opened my account back and are saying its closed which is not right because I have $107 gift card balance on it.
Business Response
Date: 07/16/2025
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 7/16/2025.

Sincerely,
Amazon.com
Customer Answer
Date: 07/16/2025

Complaint: 23590284

I am rejecting this response because:

Sincerely,

*****-*** ********
Initial Complaint
Date:07/12/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint regarding a recent and unresolved issue with a product I purchased through Amazon from a third-party seller named Gemma ***** I ordered a pair of sunglasses that cost $402.62. When I received the product, it was damaged upon arrival, with a s**** missing and the frame falling apart. I returned the defective product following Amazons return policy and received an email confirming a refund. However, I was only refunded $33.05. Upon reaching out to both the seller and Amazon customer service, I was told that a restocking fee was applied by the seller; which is entirely unacceptable given that the item was received in defective condition. Amazon initially stated they would contact the seller on my behalf. Despite this, I still have not received the remaining refund, and the issue has not been resolved after multiple follow-ups. To make matters worse, I was falsely accused by the seller of having a suspicious purchase history, which I found both offensive and baseless. I have been a loyal Amazon customer and have always followed policies and procedures. I am requesting that Amazon or the seller refund me the full amount of the original purchase and that this matter be resolved immediately. This experience has been incredibly frustrating, and Im disappointed with how poorly it has been handled. I hope the BBB will assist in mediating this issue and help ensure that I receive the full refund I am rightfully owed. Desired Resolution: Full refund of the original purchase price, with no restocking fee applied due to the product being returned in defective condition.
Business Response
Date: 07/15/2025
Hello Cleanae,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that a full refund has already been issued for the order in the following amounts :

Jul 14, 2025 Refunded$30.62

Jul 13, 2025 Refunded $308.33

Jul 13, 2025 Refunded $30.62

Jun 24, 2025 Refunded $33.05

I hope this issue is already resolved.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com
Initial Complaint
Date:07/09/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had numerous opportunities to open an Amazon business account in the past.Last night, I opened one on a promotion to receive 40% off my first purchase, up to $100.00.I called twice today, and was verified, yet *************** Federal business EIN is # ********** for Goal Line Collectibles, registered with the same contact information, as above.I did not receive my promotion code to use for the incentive. Second, I applied for a Prime personal card, and received no *********** I have the credit worthiness, I presume that this is due to identity verification.I would like to use that $250.00 bonus incentive.When someone can contact me, feel free without me being disconnected.
Business Response
Date: 07/12/2025
Hello ****** ***,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've checked your issue regarding the welcome promotion for Amazon business account.

Upon checking the details of the account and escalating the issue with our team, they have requested your email address with which you are trying to create business account, so that they can look into details and provide a response.

We appreciate your patience and look forward to seeing you again soon.

Customer Answer
Date: 07/13/2025

Complaint: 23577515

I am rejecting this response because: They have not provided a means of contacting Hamish.
Don't miss out on these great savings opportunities only available during Prime Day. Register for a free Amazon Business account now and get 40% off your first purchase up to $100* when you place an order before July 20, 2025.
Amazon Business doesn't only offer great deals during Prime Day, see some of our everyday benefits:
Save an average of 4% when you buy just one unit or an average of 7% when you buy 2 units or more.
Earn 2% back on brands by Amazon with Business Prime Rewards.**
Access ************************************ one place.

Sincerely,

****** ***
Customer Answer
Date: 07/14/2025
The issue is that Hamash, at Amazon did not provide a contact means. There are no messages in my account mail.
He asked for my account email, which is: ********************************

Business Response
Date: 07/23/2025
Hello ****** ***,

Thanks for writing back to **. I hope this email finds you well.

I've provided the information to our concerned team and they have responded stating:

"Regarding 40% off issue, customer can use the following coupon code at checkout to benefit from the promotion RL5T-H8N7YU-KDHEAT

Regarding the status of application of Amazon Business **************** Card, please ask the customer to contact **************** .

*****************************************************************"

We appreciate your patience and look forward to seeing you again soon.
Customer Answer
Date: 07/26/2025

Complaint: 23577515

I am rejecting this response because:
Amazon sent a code, and it was invalid. I called business services last night. Three different agents, and informed they could not give me a valid code. If they wanted to have an expiry on the code, they should have messaged me on my Amazon account. There are 2 references to the BBB issue in messages, but no code. The lady I spoke with informed me all new business' usually receive this. It begs the question, "If so, why have I been going through this for nearly a month. I was told I would receive a new code within 24 hours. It did not happen.

Sincerely,

****** ***
Business Response
Date: 08/19/2025
Hello ****** ***,

Thanks for writing back to **. I hope this email finds you well.

I've forwarded the information to our escalation team for assistance and they have stated as below:

"Please note the customer has deactivated the Business account on 07/28/2025
However the team has provided the following details.
Customer can use this code at checkout to receive the 40% off up to $100 offer: CVWN-Q6SQM7-7BJXAS
Customer has until 08/30/2025 to redeem the offer before it expires.
please note there is a high chance that the customer is no longer eligible for the promotion as they are no longer hold a Business account.".

If you still hold the account, please follow the above instructions.

We appreciate your patience and look forward to seeing you again soon.
Customer Answer
Date: 08/19/2025

Better Business Bureau:

I appreciate the BBB'S dedication, and professionalism. I have successfully redeemed the discount code. I have reviewed the professional response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I thank all parties for their assistance.

Sincerely,

****** ***
Initial Complaint
Date:07/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ordered TP-Link Tri-Band WiFi 7 BE10000 Whole Home Mesh System (Deco BE63)Order # ***-3657105-8865011 on June 17th 2025. Amazon sent me updates saying it was being delivered but it was delayed. I tried to cancel the order, but Amazon wouldn't let me saying something like "its already in transit, but delayed". I ordered a second TP-Link same model and it arrived within 24 hours. I tried to cancel the first order, but again, Amazon wouldn't allow it. Eventually the first order arrived, with obvious rough handling on the outside of the box. I promptly returned it via their returns process. They claimed a refund would be issued July 9th and that they had received it and it was in processing. Now they have pushed out the refund date to July 19th. Something is wrong with Amazon and that package. They have had my money for a month, failed to meet their own stated delivery schedule both coming and going. They need to return my money ($453.63)
Business Response
Date: 07/09/2025
Hello *** *****,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've checked your issue regarding the refund for returned item from order ending with 5011.

Upon checking the details of the order, I see that the item has been returned to our return center, usually it takes ***** days for refund to process once returned to our return center.

To help you with this issue, I've made an exception and issued an advanced refund for this order for $453.63 to your original payment method. The refund will be credited to your account within 5-7 business days.

We appreciate your patience and look forward to seeing you again soon.
Initial Complaint
Date:07/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order through Amazon with Prime shipping, which was guaranteed to arrive on June 30. The delivery was delayed to July 4 and was ultimately marked as lost. I never received the item.I contacted Amazon **************** multiple times to request a claim under the A-to-Z Guarantee, but I was denied access to file one. Agents kept saying it wasnt possible, refused to escalate the issue, and in some cases ended the chats without resolution. On the phone, I was only offered a refund and told I had to wait 35 business days. They would not allow me to speak with a supervisor or properly report the issue.Additionally, I was never given a way to contact the seller directly, nor was I provided with the AWB/tracking number to be able to trace the shipment myself. I had no visibility into where my item was or who was responsible. Later, I received a generic email stating that the A-to-Z Guarantee exists, but no further action was taken on my case.I am a paying Prime member, and I feel Amazon failed to fulfill its delivery guarantee, denied me access to protections they promote, and offered no real accountability or transparency.What Im requesting:I am requesting that Amazon:Allow me to file a formal A-to-Z Guarantee claim Provide compensation for the inconvenience and wasted time Issue an official apology or acknowledgment for the poor handling of my case A refund is not enough considering the delay, lack of transparency, and failure to follow their own policies.
Business Response
Date: 07/11/2025
Hello *******,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry about the way customer service has handled your concern. I will take a ***** feedback and escalate it on high priority to the concerned department and make sure necessary actions are taken to mitigate such instances in future.

I've also ensured that the associates you've mentioned are aware of this and are coached accordingly.

Situations such as these are very rare, and are corrected shortly after they are reported. Please be assured that we would definitely work on your feedback and ensure that such issues do not arise again.

To help you with this, I've worked with our internal partner team on your request. They have confirmed that have reviewed the complaint details and took necessary actions on the order.

$218.56 for Body Machine was refunded to your card on July 9, 2025.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:

***************************************************************************************;

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Initial Complaint
Date:07/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account with ********************** Web Services was hacked and the hackers registered a bunch of scam domain names/websites on my account, which racked up a bunch of fraudulent charges. Since I was hacked, I can no longer access the *** account, which apparently means I cannot contact their support team or get any tech support either without logging in. But I can't login, because I was hacked; so it is an endless loop now of their automated messaging telling me to login to contact support but I need support to help me access my account again since it was hacked.
Business Response
Date: 07/27/2025
Hello ******* *********,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thanks for your patience while this issue was escalated.

The team sent you an email with a request for information.

Please provide the requested details by replying to that email.

Best regards,
Arun

Amazon.com
Initial Complaint
Date:07/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have bought an item from Amazon order number 113-9941968-2637860 for ochenta mens cargo shorts orange-a and then I returned it back on 05/14/2025 to kohls amazon return center and the tracking from kohls the item was received by Amazon on 06/1/2025 but today 07/03/2025 Amazon retrocharged me again for the item even though it was returned to them and they received it so I contacted Amazon customer service and they refused to refund me the money that they double charged me ( Retorcharge ) ***** dollars . This is fraud from Amazon charging my card without my authorization and the item was returned back to Amazon so they should not retro charge me again for this item . I am attaching screen shots of the tracking by kohls that shows the item was returned back and received by Amazon on 06/01/2025 .this is fraud by Amazon to charge me for an item I returned back to them
Business Response
Date: 07/07/2025
Hello ***** ********,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the amount charged for the returned item from the order# ***-9941968-2637860.

I apologize for the inconvenience.

Upon checking, I see that the item which was charged was not in the returned package and that is the reason the system has charged the amount which was already refunded.

However, in order to resolve this issue for you, I can go ahead and refund the amount through gift card balance as there is no direct refund option to the original payment method used.

I would request you to confirm and I'll get this resolved.

I appreciate your patience and understanding in this matter.

Best regards,
Arun

Amazon.com
Initial Complaint
Date:07/02/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was offered a free support trial for 2 months. I accepted it even though I don't use it. I was billed for the free support $100 a month. I filed a complaint about the charge, and was told I would have the charges refunded at the end of the billing period. The billing period ended and I was charged anyway.
Business Response
Date: 07/09/2025
Hello ***********,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

To help you with this, I've worked with our *** team on your request. They have confirmed that have reviewed the complaint details and took necessary actions on your account and sent you email correspondence on your registered email address.

I request you to please check your inbox for the correspondence.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Initial Complaint
Date:07/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Apple Watch from Amazon back in April of 2025 Under the knowledge that that watch according to Amazon website that watch would be compatible with my IPhone 11 So I purchased it and it was delivered. I spent a day and half trying pairing it and it would not work. I took the watch to ********* only to be advised by them that that would not pair at all. So I returned the watch to An Amazon drop location. In ****** **. I received a confirmation from Amazon that day confirming they received their product back. And was advised by Amazon that I would receive my money back in 14 days to my credit card.(THAT NEVER HAPPENED)I went through my bank to file a dispute to get my money back and yes my bank did refund me the money. However now Amazon is harassing me over charges and claiming I never paid them for products that were purchased by me and paid for. And these so called charges are unrelated to my initial claim.I want the BBB to call or go up to Amazon and request a review of the issue I have and request that Amazon leave me alone. Because my bank has already refunded me. And the other so called charges theyre referring to that need to be paid have been paid.
Business Response
Date: 07/07/2025
Hello *******,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

We apologize that you haven't yet received a refund for order. We're happy to assist you further.

However, we cant take any action without first receiving the requested Incident Report.

Please reply to this the email with your responses to the following questions in English or Spanish. You must reply from the email address associated with the Amazon account that you used to place this order.

Youre able send your responses directly in an email or through an attachment such as a PDF or JPG file.

To be considered for review, the Incident Report has to be submitted on or before this date: 20-August-2025. Send one set of responses for each package containing an item that you returned to Amazon but haven't yet received a refund.

After you submit your Incident Report, you may be asked to complete additional steps before we can complete our investigation.

Incident Report

1. Order number:_______________

2. Today's date. (MM/DD/YYYY):_______________

3. Date return item was shipped. (MM/DD/YYYY):_______________

4. How did you ship back your return? (For example: *** picks up, *** drop off, mailed with ***** or ****************************, etc. ):_______________.

5. Description of the item returned (item name, color, size, quantity, etc.):_______________.

6. Have you experienced prior issues with returning items to Amazon?_______________

Additionally, I confirm that there is no charge dispute filed for the Apple watch.

Thank you for your understanding. Have a great day ahead!
Regards,

Srilaxmi
Amazon.com
*****************************

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