Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,759 total complaints in the last 3 years.
20,874 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have bought an item from Amazon order number 113-9941968-2637860 for ochenta mens cargo shorts orange-a and then I returned it back on 05/14/2025 to kohls amazon return center and the tracking from kohls the item was received by Amazon on 06/1/2025 but today 07/03/2025 Amazon retrocharged me again for the item even though it was returned to them and they received it so I contacted Amazon customer service and they refused to refund me the money that they double charged me ( Retorcharge ) REMOVEDdollars . This is fraud from Amazon charging my card without my authorization and the item was returned back to Amazon so they should not retro charge me again for this item . I am attaching screen shots of the tracking by kohls that shows the item was returned back and received by Amazon on 06/01/2025 .this is fraud by Amazon to charge me for an item I returned back to them
Business Response
Date: 07/07/2025
Hello REMOVED,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the amount charged for the returned item from the order# REMOVED-9941968-2637860.

I apologize for the inconvenience.

Upon checking, I see that the item which was charged was not in the returned package and that is the reason the system has charged the amount which was already refunded.

However, in order to resolve this issue for you, I can go ahead and refund the amount through gift card balance as there is no direct refund option to the original payment method used.

I would request you to confirm and I'll get this resolved.

I appreciate your patience and understanding in this matter.

Best regards,
Arun

Amazon.com
Initial Complaint
Date:07/02/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was offered a free support trial for 2 months. I accepted it even though I don't use it. I was billed for the free support $100 a month. I filed a complaint about the charge, and was told I would have the charges refunded at the end of the billing period. The billing period ended and I was charged anyway.
Business Response
Date: 07/09/2025
Hello REMOVED,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

To help you with this, I've worked with our REMOVEDteam on your request. They have confirmed that have reviewed the complaint details and took necessary actions on your account and sent you email correspondence on your registered email address.

I request you to please check your inbox for the correspondence.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

REMOVED
Initial Complaint
Date:07/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Apple Watch from Amazon back in April of 2025 Under the knowledge that that watch according to Amazon website that watch would be compatible with my IPhone 11 So I purchased it and it was delivered. I spent a day and half trying pairing it and it would not work. I took the watch to REMOVEDonly to be advised by them that that would not pair at all. So I returned the watch to An Amazon drop location. In REMOVED. I received a confirmation from Amazon that day confirming they received their product back. And was advised by Amazon that I would receive my money back in 14 days to my credit card.(THAT NEVER HAPPENED)I went through my bank to file a dispute to get my money back and yes my bank did refund me the money. However now Amazon is harassing me over charges and claiming I never paid them for products that were purchased by me and paid for. And these so called charges are unrelated to my initial claim.I want the BBB to call or go up to Amazon and request a review of the issue I have and request that Amazon leave me alone. Because my bank has already refunded me. And the other so called charges theyre referring to that need to be paid have been paid.
Business Response
Date: 07/07/2025
Hello REMOVED,

I'm REMOVEDfrom Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

We apologize that you haven't yet received a refund for order. We're happy to assist you further.

However, we cant take any action without first receiving the requested Incident Report.

Please reply to this the email with your responses to the following questions in English or Spanish. You must reply from the email address associated with the Amazon account that you used to place this order.

Youre able send your responses directly in an email or through an attachment such as a PDF or JPG file.

To be considered for review, the Incident Report has to be submitted on or before this date: 20-August-2025. Send one set of responses for each package containing an item that you returned to Amazon but haven't yet received a refund.

After you submit your Incident Report, you may be asked to complete additional steps before we can complete our investigation.

Incident Report

1. Order number:_______________

2. Today's date. (MM/DD/YYYY):_______________

3. Date return item was shipped. (MM/DD/YYYY):_______________

4. How did you ship back your return? (For example: REMOVEDpicks up, REMOVEDdrop off, mailed with REMOVEDor REMOVED, etc. ):_______________.

5. Description of the item returned (item name, color, size, quantity, etc.):_______________.

6. Have you experienced prior issues with returning items to Amazon?_______________

Additionally, I confirm that there is no charge dispute filed for the Apple watch.

Thank you for your understanding. Have a great day ahead!
Regards,

Srilaxmi
Amazon.com
REMOVED
Initial Complaint
Date:07/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased Ginbel 2 pack curtain rods on March 6, 2025 and returned using REMOVEDtracking label provided by Amazon. The tracking # has identified the product was received at Amazon however, they have reversed the refund and charged me for the item on July 2.I called Amazon two times and was told the item was received but marked as bed sheets which are not items I purchased.
Business Response
Date: 07/03/2025
Hello REMOVED,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

Upon reviewing, I see that package was received at our return center and and I'm sorry to see that you were retro-charged.

To make things right for you, I've processed refund of $35.30 to your payment mode and will be credited in 3-5 business days.

I've fixed the error and please be assured you will not be charged again.

You can view details of the completed refund on your Amazon.com account:

REMOVED

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

REMOVED
Initial Complaint
Date:07/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 28, 2025 my order for my cell phone was delivered to the wrong Apt. I added all the details when I purchased the phone online. I called on June 25, 2025 to discuss the fact that my package was delivered to the wrong apt. I was informed that I had to wait 48 hours before they decided to refund my purchase. On June 30, 2025 I called amazing at 8:22am to obtain my refund for my phone being delivered to the wrong apt. The customer service REMOVEDon the call informed me that she would not be able to file for a credit due to their system until after 8pm on June 30, 2025. When I called back after 9:30pm on June 30, 2025 I was not given a refund and was told it was under investigation. When I called on June 30, 2025 at 8:22 am I was told when I called back they should be able to issue a refund. I am now out of money and a phone which Amazon refuse to refund me my money. I would like to have my money refunded to purchase a phone.
Business Response
Date: 07/30/2025
Dear Customer,

My name is REMOVED, I'm reaching out on behalf of Amazon.com regarding a complaint you filed with the Better Business Bureau (BBB). Please note that I've also provided the BBB with a copy of this correspondence.

Thank you for bringing this matter to our attention.

We sincerely apologize for the inconvenience caused by the delay in processing your refund for the returned item.

I've reached out to our internal team for further review.

I can confirm that the refund has been processed to your Original payment method.
$383.05 USD refunded to you July 2, 2025

We appreciate your business and hope to have the opportunity to serve you again in the future.

Best regards,
REMOVED
Amazon.com
Initial Complaint
Date:06/27/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AWS is refusing to investigate clearly unauthorized usage on my account unless I agree to activate more AWS services. This behavior is coercive, deceptive, and possibly illegal. I have not used AWS in years, did not authorize any services, and have had my account compromised by unknown third parties using suspicious email addresses. AWS attempted to charge $3,258.27 for services I never used They are demanding I enable services like CloudWatch and Budgets before they will even begin investigating REMOVEDcontinues to send billing threats and has now restricted my account My payment method (Cash REMOVEDhas been targeted, though no money has been withdrawn Their repeated use of internal policy (Shared Responsibility Model) does not override federal and Georgia state law Resolution Requested: Full cancellation of all unauthorized billing attempts Fraud review conducted without forced service activations Permanent account closure Written confirmation of no liability Sincerely,REMOVED
Business Response
Date: 06/28/2025
Hello,

I'm REMOVEDfrom Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regard to AWS account.

To investigate this further, kindly help us with the 12-Digit Numeric AWS Account Number and AWS Case ID or Ticket ID, which was raised earlier pertaining to the issue, so that we can review and help you with it.

Thank you for your patience and understanding in this regard.
Regards,
Prashanth
Initial Complaint
Date:06/18/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
REMOVEDsuspended my account for non-payment, and I agreed with that. I told them that I would be making the pending payments soon, but now my AWS console is completely blocked. 1- I can't add a credit/debit card to make payments 2- I can't see the pending invoices 3- I can't contact them directly from the website 4- I can't live chat directly from the website Now I have the funds to make the payments as agreed with them, but I CAN'T I emailed them more than 30 times over the last 3 weeks, and the issue still persists, and they don't care about solving my issue. Every time, I contact them, they say the same things and I keep telling them that the system doesn't permit me to do anything and they are refusing the fix the issue. NOW they threatened to permanently delete my AWS console account if I don't make pending payments, BUT it's blocked, and the system doesn't permit me to make the payments. I WANT AMAZON WEB SERVICES REMOVEDTO UNLOCK MY ACCOUNT IMMEDIATELY SO THAT I CAN MAKE THE PAYMENTS AND REACTIVATE MY CONSOLE. Sincerely, REMOVEDSAMBAHO
Business Response
Date: 06/25/2025
Hello,

I am REMOVEDfrom Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry about the issues you had with your AWS account. I've escalated this issue to our team and I see they have sent an email on your registered email id on June 20, 2025 with the information to reinstate your account. I request to please follow the instructions they provided to get this resolved.

If you get any issues, please let us know, I'll be happy to help.

Thank you for contacting Amazon.com.

Regards,
REMOVEDA
Amazon.com

Customer Answer
Date: 06/25/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
I can access my AWS account now. So I will add the payment methods and pay the balanes and reactivate it.

Thanks so much for the support!

Sincerely,

REMOVEDSambaho
Initial Complaint
Date:06/16/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im writing because Amazon is not fulfilling its responsibilities toward me as a seller. They repeatedly ask for the same information, even though Ive already provided it in full.On June 4, I was notified of alleged review manipulation. I investigated internally, identified the issue, resolved it, and submitted an appeal admitting the mistake and providing all requested details:Documentation providing details on coaching imparted on Amazon policies, and a signed copy of amendments to company guidelines for the adherence of Amazon policies Please see the Training Sheet and SOP documents attached.Documents supporting a cancellation of the partnership agreement, or signed documents providing details on coaching imparted on Amazon policies. Please see the Employment Termination Agreement and Training Sheet files attached.Documents providing details of action as per the company's Corrective Action Guidelines for the involved family member. We did not have any family member involved, there must have been a mistake.Termination of agreement with the third party, or a revised agreement or terms and conditions with the third party. Please see Employment Termination Agreement attached A PDF illustrating the methodology used for coordinating buyer activity or third party activity to boost an ASIN's ranking Please see the screenshot of one of the employees conversations with the REMOVEDinformation, for example, a name, email address, or phone number and details of how the third party service was located, for example, the website URL associated with their services. Please see that in the appeal text.Despite this, Amazon again requested the same data and referred to a "family member" which is irrelevant to my situation. I find it deeply unfair that my appeal was seemingly auto-rejected without proper review.I respectfully ask for a fair review of the submitted appeal and documents. Everything is attached once again.
Business Response
Date: 06/28/2025
Hello from Amazon.com,
I understand that you are contacting is regarding suspended account.
Seller's account has been reinstated due to their Account Health Rating.
Initial Complaint
Date:06/14/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received notification from Amazon that "We are contacting you about an unresolved product return that you initiated on Amazon.com. Following a recent internal review, we identified a very small subset of returns where we issued a refund, but the payment never went through."I reached out to Amazon; however, the two attempts to resolve the issue resulted in having the representative refusing to address the issue stating, "you need to contact your back and have them send out a check" or "there is nothing I can do."The return and payment that never went through is related to "Order 112-5943431-9385051. Refund of $153.64."The payment never went through because the credit card and financial account linked to the credit card has been closed for at least four years. Amazon needs to resolve this issue and either send a check to the address listed on the account or credit the refund to the existing account. Failure to do so will result in me filing a lawsuit.I am using this form of communication with Amazon since their representatives have failed to resolve the issue and will not discuss the problem further.
Business Response
Date: 06/17/2025
Hello REMOVED,

I'm REMOVEDfrom Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have reviewed your complaint and apologies for the inconvenience caused.

On checking, I see that refund was processed to the payment method used on the order. Due to debit and credit card regulations, we're required to process all refunds to the original payment method used for the purchase.

As your account has been closed or canceled and if you have another account with the same issuing bank, the bank can usually apply the refund to your other account. If you don't have an account with the bank anymore, they should issue you a refund check.

Thank you for your understanding.

Regards,
REMOVED
Amazon.com
REMOVED
Customer Answer
Date: 06/17/2025

Complaint: 23470561

I am rejecting this response because: I never received the refund via bank credit, account credit, nor check. Amazon refuses to process the refund.

Sincerely,

REMOVED
Initial Complaint
Date:06/14/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When I go to write a review it says Im blocked due to unusual review activity, then I writhe them for a explanation and never got one , due to being a long time customer and never doing a bad review or said anything out of the way , I take it to be unfair when they cant give an explanation and send me reminders to do a review
Business Response
Date: 07/17/2025
Hello REMOVED,

I'm REMOVEDfrom Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to know you're blocked to write a review.

I've reached out to our internal team and they have confirmed that they reinstated the reviewing privileges and previously contributed reviews on 2025-06-28. You should now be able to review.

Thank you for your patience.

Regards,
REMOVED
Amazon.com
REMOVED
Customer Answer
Date: 07/17/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

Sincerely,

REMOVED

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