Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,723 total complaints in the last 3 years.
21,506 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon sold me a Dyson Dream stick that was damaged/didn't work. I wrote them and they advised me that the Asurion warranty I purchased with the item would repair the item or replace it. I sent the item twice it was never fixed if anything came back worst. I wrote Amazon which states they stand by behind their product and would be getting back to me and they never did.
Business Response
Date: 06/06/2025
Hello,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We sincerely apologize for any inconvenience this situation may have caused you.

We are committed to providing you with the highest level of assistance. To ensure the security and privacy of our customers' information, we are only able to address account-specific inquiries when they are received from the email address registered to the account in question.

In light of this, we kindly request that you resubmit your inquiry from the email address associated with your Amazon account. This will enable us to provide you with the necessary assistance promptly and efficiently.

Please be advised that if you are unable to contact us from the registered email address, we regrettably will not be able to proceed with your request regarding this matter.

It is important to note that this procedure is in place to protect your account and maintain the highest standards of security. By adhering to this policy, we ensure that only authorized individuals can make changes or access information related to an account, thus preventing any unauthorized alterations.

Thank you for your patience and understanding in this regard.
Regards,
Prashanth
Initial Complaint
Date:06/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned a pair of UA pants to kohls as instructed. I received my refund and then after received an email from Amazon threatening to recharge me for the item since it wasnt returned, I immediately contacted Amazon and was apologized to and was told they did have them this was all an error on their part and I would not be charged, not to worry. I asked them to fix my account to reflect what they said, that said they would. When they didnt, I contacted them back again and was told the same thing. Then yesterday I was charged for the item, again contacted them, was told not to worry this was all their fault and I would get my money back. Ive been thru this before, they just continue to lie! They had no business charging me for something they have had in their possession for weeks, its all a scam and Im not going to be scammed anymore by them! I want my money back immediately, a sincere apology, and compensation for what they have done to me! I should not have to continue to waste my time because they think its ok to scam people!!
Business Response
Date: 06/05/2025
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've issued a full refund of $21.79 to your original payment method. The refund should be seen within 5 business days.

We've forwarded the feedback to the concerned department so that they can work on future improvements.

Regards,
Praveen M
Amazon.com
Initial Complaint
Date:06/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account was hacked in December 2024 and again in April 2025. The hacker refunded items to gift cards and used the balance to make unauthorized purchases, including gift orders to hidden addresses. They also made a $500 Amazon Pay charge to an external site without my permission. I lost access to my account in April and havent been able to recover it since. Ive contacted Amazon multiple times with no resolution and was even hung up on by support. Ive lost money and access to my account, and Im requesting a full investigation, refund of all unauthorized charges, and either full account recovery or a permanent lock.
Business Response
Date: 06/03/2025
Hello *****,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

To help you with this, I've worked with our internal partner team on your request. They have confirmed that have reviewed the complaint details and responded as below:

"After carefully reviewing the account, we were able to confirm there was unauthorized activity in the account. Any changes made by the third party have been reverted and the customer was notified. An email with further instructions to recover the account was sent to the customer."

Thank you for your understanding! Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 06/03/2025

Complaint: 23406547

I am rejecting this response because: I am still not getting refunded the amounts of my gift cards that were stolen and the items that were ordered. The amount of money I had on my account and gift cards is not on my account, and the point was to receive my money back. I have attached only SOME of the transactions, there are plenty, going back to November.

Sincerely,

***** ********
Business Response
Date: 06/12/2025
Hello *****,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

To help you with this, I've worked with our internal partner team on your request. They have confirmed that have reviewed the complaint details and took necessary actions on your account and sent you email correspondence on your registered email address on June 5, 2025.

I request you to please check your inbox for the correspondence.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 06/12/2025

Complaint: 23406547

I am rejecting this response because: this is the email I received and there was no follow up. I am again, requesting a refund of all my funds.

Sincerely,

***** ********
Business Response
Date: 06/26/2025
Hello *****,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

To help you with this, I've worked with our internal partner team on your request. They have confirmed that have reviewed the complaint details and responded as below:

After carefully reviewing the account, we were able to confirm there was unauthorized activity in the account. Any changes made by the third party have been reverted and the customer was notified. An email with further instructions to recover the account was sent to the customer.

I request you to please check your inbox for the correspondence.

Further, we are not able to take additional actions, including overriding their decisions for next steps.

Thank you for your understanding.

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 06/26/2025

Complaint: 23406547

I am rejecting this response because:
While I appreciate Amazon confirming unauthorized activity on my account, no refund has been issued for the gift card balances that were stolen.

The response states that changes were reverted, but it fails to acknowledge that I lost funds through no fault of my own. Since this was a gift card balance, I cannot dispute the charge through a bank or credit card. Ive exhausted all available internal Amazon channels with no resolution.

Im requesting full reimbursement of the gift card balances used in both unauthorized incidents (November and April). I would appreciate further review or a higher-level escalation to resolve this matter fairly.

Thank you.

Sincerely,

***** ********
Business Response
Date: 07/04/2025
Hello,

We have granted the customers request for a refund.

We sent an email to the customer through their registered email address on 07/03/********* card credit has been added to account after further investigation.

Thank you for your understanding.

Regards,
Amazon.com
Customer Answer
Date: 07/08/2025

Complaint: 23406547

I am rejecting this response because:
Dear ***** and Amazon.com,

Thank you for your response. However, I must clarify that the resolution provided is not acceptable.

While I appreciate that a $20 gift card credit was issued, the amount of gift card funds that were fraudulently accessed from my account totals several hundred dollars, with incidents dating back to November 2024. I documented all related transactions and submitted detailed evidence in the complaint, including screenshots showing the full value of the gift cards and the unauthorized use.

This situation has caused significant frustration and inconvenience, especially considering the length of time the issue has been ongoing and the substantial amount involved. I am respectfully requesting that Amazon fully review and refund the total stolen amount, not just a token portion.

Please let me know the next steps to ensure this matter is resolved appropriately. Im happy to provide any additional documentation if needed.

Sincerely,
***** ********
Business Response
Date: 07/10/2025
Hello *****,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've worked with our internal partner team on your request. They have confirmed that have reviewed the complaint details and took necessary actions and applied gift card which was available in your account before account was hacked.

Our team has responded as below:

Gift cards were revoked during a manual review by the Account Specialist Investigator since they were added during the Account take over when hacked, hence customer is not eligible to receive a refund or re-issuance for these gift cards.

Further, we are not able to take additional actions, including overriding their decisions for next steps.

Thank you for your understanding.

Regards,

Sahitya
Amazon.com

*****************************
Initial Complaint
Date:06/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am submitting this complaint regarding Amazons refusal to reinstate my products (ASINs: B0CZRYFBHZ, B0CZ3XGCM2, B0DNMJY8PN, B0DHVX19X4, B0CSDQXHZJ, B0CKC11Q8L, B0DHVTLBC4, B0DNMKYZ5L, B0CSDQBYDB), despite full corrective actions taken in response to labeling violations.Our products were removed due to unsubstantiated organic claims on packaging. Upon notification, we promptly:Removed all organic claims from packaging and listings. I attached the photos of the new packaging for one of the products in question.Ensured full compliance with *** and *** labeling rules The product itself was unchangedonly misleading claims were removed. Nevertheless, Amazon insists we create a new listing, despite the fact that the product remains identical.I respectfully disagree with this position.Product identity is determined by the actual product's composition and function, not merely by packaging claims. If only misleading labels are removed and the product itself stays the same, it remains the same product legally. Therefore, there is no need to create a separate listing for the same product.Under the Fair Packaging and Labeling Act (FPLA), removing false claims ensures compliance and should not require new listings. Federal law encourages accurate labeling corrections rather than punishing them by requiring entirely new market entries.Our removal of false organic claims represents compliance with federal consumer protection requirements. Federal law favors corrective action over market penalties. Amazon's requirement for a new listing for the same product after good-faith compliance efforts penalizes regulatory compliance and contradicts established FTC policy.When the product remains the same, requiring a new listing is excessive and disproportionate to the violation.Requiring a new listing would confuse loyal customers and undermine existing brand recognition. It creates unnecessary barriers without offering consumer benefits or regulatory justification.
Business Response
Date: 06/03/2025
Greetings from Amazon.com,

I understand that you're concerned about your ASINs B0CZRYFBHZ, B0CZ3XGCM2, B0DNMJY8PN, B0DHVX19X4, B0CSDQXHZJ, B0CKC11Q8L, B0DHVTLBC4, B0DNMKYZ5L, B0CSDQBYDB having been removed due to unsubstantiated organic claims on packaging. .

Upon checking in our internal system for the reason why the aforementioned ASINs were blocked, we can see that this is actually due to them being similar to other ASINs which are part of the list which are prohibited from sale.

Thank you for your understanding.
Initial Complaint
Date:05/31/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
while I was about to pay my husband credit card payment I notice a transaction on 05/17/2025 in the amount of ***** so I looked on my Amazon account to see what it was that I purchased because they have been trying to claim a lot of transaction that I never did so I ended up getting a refund but there was no transaction on that day so I reached out to them and just got an email stated that after the investigation it showed no unauthorized transaction so I reached out to them asking if there's a transaction I made it would be on my Amazon account and I would have gotten a confirmation of the purchase and an email when the item will be delivered but there wasn't so she just told me that they see where the transaction coming from so I asked her where but she's said it's against there policy but if I can give her a name then she could so I gave her my name and my husband name and both of my email address but no match so she wanted me to name all my relatives that might have access to the card I told her there's was no names because other than my two sisters that resides in ******* where I am also the others lives in ***. California Rockford so to shut her up I gave her ten names of family members even though none would have had access to my card and as far as my two sisters one has a home care nurse and the other lived to far to travel but none of the names match so I reached out to the credit card company and file a claim dispute I even asked what was the item that was purchase she wouldn't say so since BBB has helped me out so many times and have gotten results in a timely manner who knows they might can find out so I had to cancel my card at the worse possible time I'm not sure of how to track it but I wrote down the info that's on my credit card
Business Response
Date: 06/03/2025
Hello *******,

I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Thank you for bringing this issue to our attention. I understand this has been a frustrating experience, and I apologize for any inconvenience this has caused you.

After investigating the transaction in question, I was able to locate the charge on another customer's account. However, due to legal and privacy concerns, I am unable to share any additional details about that transaction or the other customer's account.

If you still do not recognize or authorize this $59.99 charge from 05/17/2025, I recommend that you contact your credit card company to dispute the charge. They will be able to further investigate the transaction and provide you with more information.

To help prevent any additional unauthorized charges, I also suggest asking your credit card issuer about the possibility of having your card reissued with a new number. This will ensure your account information is secure going forward.

Please let me know if you have any other questions or concerns. I'm here to help in any way I can.

Thank you for your understanding. Have a great day!

Regards,

******
Amazon.com
**************************
Customer Answer
Date: 06/04/2025

Complaint: 23401471

I am rejecting this response because: on 05/31/2025 Amazon issued a full refund which makes the matter closed

Sincerely,

******* *******
Initial Complaint
Date:05/30/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings!I am writing to file a complaint regarding the unjustified suspension of my Amazon selling ********** account was created legally under a US-registered company, for which I am the sole and rightful beneficial owner. The account was newly registered and had not conducted any sales activity prior to its deactivation. I have never held any other Amazon seller account under my name, nor have I allowed any third parties to access or manage my account. All the personal and corporate information provided is 100% unique, valid, and used exclusively for this account. Despite multiple attempts to clarify and resolve the situation through the standard appeals process, I have received no meaningful response from Amazon. The complete lack of communication, transparency, and due process is deeply troubling, especially for a legitimate seller who has demonstrated a commitment to compliance and fair business practices. It is also critical to note that the deactivation took place shortly after I completed the video verification, which I was forced to do from abroad due to circumstances beyond my control. At the time, I was in the process of relocating from ******* to ***************** due to the ongoing war. The verification request came unexpectedly early, and I did my best to comply in good faith.I have permanently moved to **********, where I currently reside and operate my business. I have provided extensive supporting documentation, including my passport, utility bill confirming US residency, bank statement demonstrating payroll and operations, and the certificate of incorporation for the company.Amazon's actions in this case are discriminatory and violate the rights of a legitimate business owner. There has been no evidence presented, no clear reason for the deactivation, and no regard for the substantial documentation submitted.I request a full reinstatement of my account and a formal explanation for the wrongful suspension.Sincerely,******** ******
Business Response
Date: 06/26/2025
#FIRE-RID-ESC# *********************************************************************, Created TID 17990642081, CID 1089214685702. Seller has been referred for IPI,
Initial Complaint
Date:05/29/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please delete/close/remove this claim.

Amazon has contacted me with a full refund on this item.

Thank You
****** ******

Customer Answer
Date: 05/29/2025
Order # ***-5840359-9030634 On 05/26/25 we learned the Garvee Log Splitter purchased from Amazon did not work. Upon contacting Amazon ***************** they only offered full refund and return or partial and keep the broken item. We chose to have full refund and return. We were clear that the item would require boxing by the Amazon Logistics as the delivering agent destroyed the items box and styrofoam packing. The Amazon Agent confirmed the request would include pick up with packaging required. We verified multiple times the agent understood packaging was require. Amazon Logistics arrives apx 1130 on May 29 and declined to pick up without item being in a box. Driver stated call back and **************** will arrange the correct pick up with packaging. 5 Amazon chat agents passed on to another agent without responding. Attempting to call resulted in an agent refusing to listen or acknowledging their delivery agent destroying original packaging, Amazon Logistics stating correct pickup would bring packaging.
Initial Complaint
Date:05/28/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings!I am writing to file a formal complaint concerning the suspension of my Amazon seller account on May 16, 2025, and the subsequent denial of my right to appeal or receive further clarification.I fully understand Amazons commitment to maintaining the integrity of its marketplace. However, in this case, I believe a serious procedural oversight has occurred. I am a law-abiding seller who registered a new account in full compliance with Amazons Terms of Service. I had not listed any products, conducted any sales, or engaged in any activity that could possibly trigger such a decision.What is most concerning is that:1. Amazon has permanently deactivated my account without providing any specific reason or indication of which policy or rule was allegedly violated.2. I was explicitly informed that no further appeals would be accepted and that the decision is final, despite my legitimate request for a review and supporting documentation.3. My initial appeal was rejected without a direct response to the evidence I provided, which included notarized proof of identity, legal residency, verified business information, and a clear explanation of IP address history with supporting context.This approach undermines the principle of fairness and due process. Amazon is a global marketplace, and sellers should have a reasonable opportunity to clarify misunderstandings, especially when there is no evidence of wrongdoing. Unilaterally ending communication and denying appeal rights to compliant, first-time sellers sets a concerning ************ a Ukrainian citizen and sole operator of the account, I request that Amazon reactivate my account.If this matter cannot be resolved internally, I will be forced to escalate the issue further, including filing a complaint with consumer protection agencies and considering legal options available for businesses operating in the ************************, Attorney General and ************ regards!
Business Response
Date: 06/26/2025
Hello,

We have reviewed this sellers account and require more information to complete our review. We have sent an *** invite to the seller for verification on 29/6/2025.

Sincerely,
Amazon.com Seller Performance
Initial Complaint
Date:05/22/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sent back returns on the 19th, I requested all refunds go back on my original payment method to my credit card. You can see this posted in the invoice that the refunds are to go to my original card. Amazon took it upon theirselves to put all $540 on a gift card against my request. Now they are telling me they cant fix it. I do not want my money in a gift card because I am absolutely done with giving Amazon my money. Theh stole that money by putting it on a gift card against my request so that I could o my use it for Amazon purchases. I need that money in my bank account.
Business Response
Date: 06/15/2025
Hello *******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint regarding an order placed on our website and I apologize for the inconvenience caused to you.

Upon reviewing I could not locate the order number in the complaint.

Hence, I request you to please reply to this email with the order number for further review.

Thank you for your understanding and cooperation in this matter.

Have a great week ahead!

Regards,
*******
Amazon.com
*****************************
Initial Complaint
Date:05/18/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings. This complaint is regarding the non-delivery of two orders: Order #***-*************** placed on April 18, 2025, and Order #***-*************** placed on May 2, 2025. We would like to know what happened to these orders, and what steps Amazon is taking to prevent this from happening in the future. We will not place any new orders, until this matter is resolved. Thank you very much.
Business Response
Date: 05/20/2025
Hello ****,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'd like to apologize for the inconvenience caused.

On checking, I see that both the are lost in transit and I see that you were refunded for both the orders.

Further, I've escalated the matter to the concerned department for review to ensure this is fully investigated and the appropriate actions are taken.

The outcome of this investigation may not be shared with you, however, we shall see that necessary measures are taken to mitigate this instances going forward.

Thank you for your understanding in this regard.

Regards,
*******
Amazon.com
*****************************
Customer Answer
Date: 05/21/2025

Complaint: ********
I'm rejecting this response, because it does not provide a specific answer to initial question, i.e. the reason why the products were not delivered, and what steps Amazon is taking to resolve the matter.Postal tracking shows that **** never received the merchandise, which indicates that Amazon is responsible for losing it. Therefore, I ask Amazon to provide free shipping on my next order, or the equivalent store credit as reimbursement for the shipping charge on my next order. I think that's very reasonable. Thank you.

Sincerely,

**** ********
Customer Answer
Date: 05/23/2025
Hello,
I am not asking for a refund from the business. I am asking for free shipping on my next order, due to the inconvenience caused by the non-delivery of the two orders I mentioned in my initial complaint.

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