Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,791 total complaints in the last 3 years.
20,914 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/14/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Description of my problem Since July 2024, I have been billed $0.50 monthly by REMOVED, even though I canceled the relevant AWS subscription during that same month. I have closed all AWS accounts under my name and have no active services or subscriptions with them. I have contacted REMOVEDcustomer support multiple times to request clarification or invoices related to these charges. Unfortunately, REMOVEDhas been unable or unwilling to provide any documentation, invoice, or account information tied to these transactions. In my most recent communication, REMOVEDsupport acknowledged that the charge might be associated with an orphaned or inactive subscription, but refused to investigate further. I have also changed to a different USAA credit card, but the $0.50 AWS charge has continued to appear. This suggests that REMOVEDmay have retained or linked my payment information in a way that bypasses account-level closures.Resolution Requested: Identify and fully terminate any AWS services or accounts linked to my payment information Provide a detailed explanation and invoice for the charges Issue a refund for unauthorized or unexplained charges Ensure no further charges are made to my credit card I am seeking BBBs assistance to escalate this issue, as REMOVEDhas not provided a reasonable resolution through direct support.
Business Response
Date: 06/24/2025
Hello REMOVED,

I'm REMOVEDfrom Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reached out to concerned team regarding the charges and see that team has responded. For your convenience, I'm including the response below:

"Thank you for thoroughly checking your records for any AWS notification emails!

I can confirm that I sent the "June 2025 AWS Charge Inquiry" email on June 17, 2025 at 11:29 (PST). Due to AWS security policies, I cannot share any additional account details.

Since you've confirmed no other users are authorized to use your information, we recommend contacting your bank or credit card company to initiate either a chargeback or unauthorized use report.

I understand this situation has been frustrating. While this may not be the ideal outcome, I appreciate your cooperation in providing additional information to our team."

I hope this helps.

Regards,
REMOVED
Amazon.com
REMOVED
Initial Complaint
Date:06/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a couch on Amazon February 12th 2025 that I unfortunately did not open cause I wasnt home until just after the 30-day return window. Upon assembling, I found the product to be extremely poor in quality, its wobbly, unsafe, and not as described.I attempted to contact the seller, but they listed anon-functional phone numberon their website and did not respond to any of my emails. I reached out to Amazon but was told that nothing could be done. I also disputed the charge with my credit card issuer, but this was unsuccessful.I demanded that this matter be escalated to Executive Customer Relations or a senior support representative but nothing was done. A seller providing false contact information and ignoring buyers violates Amazons A-to-Z Guarantee and creates a fraudulent purchasing environment.I would appreciate your help in processing a return or full refund due to the sellers deceptive practices and the products defective nature. I can provide photo evidence and all correspondence if needed.I initially Amazon also lied to me that my refund was initiated May 19th and till now, Im yet to get my refund. Not only was I deceived by the Amazon, I was technically defrauded by the seller as their phone number directed me to a church!!!!!
Business Response
Date: 06/25/2025
Hello,

I am REMOVEDfrom Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email about order 111-4517444-4755415. We have researched this matter and confirmed that the dispute in question has been resolved between Amazon.com and your card issuer. Therefore, we will not be able to reimburse you.Please contact your card issuer for more information about reimbursement for this purchase. In the future, file an A-to-z Guarantee claim to resolve any issues related to Amazon store purchases before contacting your card issuer. For more information, go to the "A-to-z Guarantee" section of our Help pages: (www.amazon.com/gp/help/customer/display.html/ref=REMOVED/?nodeId=201889250)

Please feel free to contact us directly by replying to REMOVEDif we can be of further assistance.

REMOVED
Customer Answer
Date: 06/25/2025

Complaint: 23435401

I am rejecting this response because:
REMOVEDrem; -webkit-text-size-adjust: 100%;">Hello Sasha,
REMOVEDrem; -webkit-text-size-adjust: 100%;">Thank you for your response, though I must express my disappointment with the continued lack of resolution.
To clarify, the item from order 111-4517444-4755415 was indeed delivered, but it arrived in extremely poor conditionand was not of acceptable quality. Efforts to contact the seller directly were unsuccessful and concerning, as the phone number provided led to a church, not a business. This raised immediate red flags and made direct resolution impossible.

Due to Amazons inaction, I filed a dispute with my card issuer. A temporary credit was issued during the investigation, but it was reversed after the dispute was closed still without Amazon offering any accountability or resolution. At this point, I have paid for a defective item, received no viable support from the seller or Amazon, and have been left without recourse.
I expect the following:

Proof that Amazon processed the payment successfully because my bank stands on the fact no successful payment/reimbursement was made by Amazon.
A full refund or equivalent compensation for this unresolved issue.

Let me be clear: I exhausted all appropriate channels before contacting my card issuer and the BBB. The way this has been handled is unacceptable and undermines confidence in Amazons buyer protection policies. I expect this to be reviewed seriously and resolved without further delay.
REMOVEDrem; -webkit-text-size-adjust: 100%;">Sincerely,

Halimat
Initial Complaint
Date:06/05/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order #REMOVED-5893611-9467418, a sweater for $15.68. I was sent the wrong color, contacted Amazon to see if the color I ordered existed, I ordered wine red and received red, not wine colored at all but there was only one red option. I was told yes, it did exist that had checked. I questioned them more because I didnt want a hassle, if it didnt exist no problem I would return the wrong one and be done with it. I was assured this was just an error for me to dispose of sweater and I would receive the correct one the next day. Order #REMOVED-5249439-0729847 was the replacement order #. Upon receipt of item it was the exact same ugly red I received the first time. Once again I reached out to let them know. Again I received an apology and was told to dispose of the item and they would issue a refund for the $15:68. I offered to send back both sweaters and was told no, this was their error to dispose, donate, whatever. Then on 12/15/24, I received a reminder email to return the sweater, I immediately reached out again as I was told always to NOT return the item(s) and was never provided a way to return them (a QR code or label), I was again told not to return it, to dispose, donate, or whatever, the email was sent in error and I would not be charged and not to worry about it. Then on 1/5/25, I was charged $39.20 for the item, an item that first was only $15.68, second, I was repeatedly told NOT to return anything, and third, I had no way to return it because again they never provided a label or a QR code to do so! I have spent months arguing with them and my credit card company to get my money back and they have refused and just continued to lie about the situation! All of my interactions were done via chat, so I have proof that everything I said is correct, but I was told sry our people provided wrong info, but thats not my fault! I would have gladly returned both items as they are useless to me! I Want my money back!
Business Response
Date: 06/10/2025
Hello,

I'm Naveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm very sorry to hear about the frustrating experience that you've had recently with our team regarding your order # 112-5249439-0729847. I can certainly understand your request and to help you with this, I have looped in our internal team and got an update on the request as below:

We are unable to issue refund as we have checked and confirmed the original order is not yet returned.

Thanks for your patience and understanding in this regard.
Customer Answer
Date: 06/10/2025

Complaint: 23428395

I am rejecting this response because:
i have never been provided a return label. I have never had an issue returning the item but you guys have refused to give me the means to do so! How would I even know where to send it without a label? What would I include in the package without you knowing it was coming back?? I was always told to NOT return the item so how could I have ever fixed any of this without assistance from you guys that still to this day have never gotten?? Send me the return label and it will go out today back to you!!!

Sincerely,

Keri Boss
Business Response
Date: 06/12/2025
Hello,

I'm Naveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Return label for the order # REMOVED-5893611-9467418 and order # REMOVED-5249439-0729847 was Initiated on October 27, 2024 with Tracking ID REMOVEDand with Return Authorization ID: REMOVED

As the original order is not yet returned we are unable to issue the refund.

Thanks for your patience and understanding in this regard.
Customer Answer
Date: 06/12/2025

Complaint: 23428395

I am rejecting this response because:

as I have said multiple times, I was NEVER provided the return label! I have requested it and offered to return the item multiple times but without the label I have been unable to. Please email me the label and I will get the item out to you immediately!

Sincerely,

Keri Boss
Business Response
Date: 06/12/2025
Hello,

I'm Naveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

As the Return label for the order # REMOVED-5893611-9467418 and order # REMOVED-5249439-0729847 was already provided on October 27, 2024 with Tracking ID REMOVEDand the return window for this order has ended on November 13th 2024. We no longer have the option to provide a return label.

Thanks for your patience and understanding in this regard.
Customer Answer
Date: 06/12/2025

Complaint: 23428395

I am rejecting this response because:
the lies continue! I was never provided a label, REMOVEDhow many times you need to hear that! There was never a label on my account or emailed to me and the fact that I was always told to keep the item pretty much proves there was never a label! I want this nightmare to end so please provide me with instructions to return the item immediately! This entire mess has been a sREMOVEDshow from the lies, to me being charged more than double what the item cost, to more lies! I tried multiple times to return the item but you never wanted it back! So get me instructions so I can so I can put this behind me!

Sincerely,

Keri Boss
Initial Complaint
Date:06/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon sold me a Dyson Dream stick that was damaged/didn't work. I wrote them and they advised me that the Asurion warranty I purchased with the item would repair the item or replace it. I sent the item twice it was never fixed if anything came back worst. I wrote Amazon which states they stand by behind their product and would be getting back to me and they never did.
Business Response
Date: 06/06/2025
Hello,

I'm REMOVEDfrom Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We sincerely apologize for any inconvenience this situation may have caused you.

We are committed to providing you with the highest level of assistance. To ensure the security and privacy of our customers' information, we are only able to address account-specific inquiries when they are received from the email address registered to the account in question.

In light of this, we kindly request that you resubmit your inquiry from the email address associated with your Amazon account. This will enable us to provide you with the necessary assistance promptly and efficiently.

Please be advised that if you are unable to contact us from the registered email address, we regrettably will not be able to proceed with your request regarding this matter.

It is important to note that this procedure is in place to protect your account and maintain the highest standards of security. By adhering to this policy, we ensure that only authorized individuals can make changes or access information related to an account, thus preventing any unauthorized alterations.

Thank you for your patience and understanding in this regard.
Regards,
Prashanth
Initial Complaint
Date:06/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned a pair of UA pants to kohls as instructed. I received my refund and then after received an email from Amazon threatening to recharge me for the item since it wasnt returned, I immediately contacted Amazon and was apologized to and was told they did have them this was all an error on their part and I would not be charged, not to worry. I asked them to fix my account to reflect what they said, that said they would. When they didnt, I contacted them back again and was told the same thing. Then yesterday I was charged for the item, again contacted them, was told not to worry this was all their fault and I would get my money back. Ive been thru this before, they just continue to lie! They had no business charging me for something they have had in their possession for weeks, its all a scam and Im not going to be scammed anymore by them! I want my money back immediately, a sincere apology, and compensation for what they have done to me! I should not have to continue to waste my time because they think its ok to scam people!!
Business Response
Date: 06/05/2025
Hello REMOVED,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've issued a full refund of $21.79 to your original payment method. The refund should be seen within 5 business days.

We've forwarded the feedback to the concerned department so that they can work on future improvements.

Regards,
Praveen M
Amazon.com
Initial Complaint
Date:06/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account was hacked in December 2024 and again in April 2025. The hacker refunded items to gift cards and used the balance to make unauthorized purchases, including gift orders to hidden addresses. They also made a $500 Amazon Pay charge to an external site without my permission. I lost access to my account in April and havent been able to recover it since. Ive contacted Amazon multiple times with no resolution and was even hung up on by support. Ive lost money and access to my account, and Im requesting a full investigation, refund of all unauthorized charges, and either full account recovery or a permanent lock.
Business Response
Date: 06/03/2025
Hello REMOVED,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

To help you with this, I've worked with our internal partner team on your request. They have confirmed that have reviewed the complaint details and responded as below:

"After carefully reviewing the account, we were able to confirm there was unauthorized activity in the account. Any changes made by the third party have been reverted and the customer was notified. An email with further instructions to recover the account was sent to the customer."

Thank you for your understanding! Have a great rest of the day!

Regards,

Sahitya
Amazon.com

REMOVED
Customer Answer
Date: 06/03/2025

Complaint: 23406547

I am rejecting this response because: I am still not getting refunded the amounts of my gift cards that were stolen and the items that were ordered. The amount of money I had on my account and gift cards is not on my account, and the point was to receive my money back. I have attached only SOME of the transactions, there are plenty, going back to November.

Sincerely,

REMOVED
Business Response
Date: 06/12/2025
Hello REMOVED,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

To help you with this, I've worked with our internal partner team on your request. They have confirmed that have reviewed the complaint details and took necessary actions on your account and sent you email correspondence on your registered email address on June 5, 2025.

I request you to please check your inbox for the correspondence.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

REMOVED
Customer Answer
Date: 06/12/2025

Complaint: 23406547

I am rejecting this response because: this is the email I received and there was no follow up. I am again, requesting a refund of all my funds.

Sincerely,

REMOVED
Business Response
Date: 06/26/2025
Hello REMOVED,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

To help you with this, I've worked with our internal partner team on your request. They have confirmed that have reviewed the complaint details and responded as below:

After carefully reviewing the account, we were able to confirm there was unauthorized activity in the account. Any changes made by the third party have been reverted and the customer was notified. An email with further instructions to recover the account was sent to the customer.

I request you to please check your inbox for the correspondence.

Further, we are not able to take additional actions, including overriding their decisions for next steps.

Thank you for your understanding.

Regards,

Sahitya
Amazon.com

REMOVED
Customer Answer
Date: 06/26/2025

Complaint: 23406547

I am rejecting this response because:
While I appreciate Amazon confirming unauthorized activity on my account, no refund has been issued for the gift card balances that were stolen.

The response states that changes were reverted, but it fails to acknowledge that I lost funds through no fault of my own. Since this was a gift card balance, I cannot dispute the charge through a bank or credit card. Ive exhausted all available internal Amazon channels with no resolution.

Im requesting full reimbursement of the gift card balances used in both unauthorized incidents (November and April). I would appreciate further review or a higher-level escalation to resolve this matter fairly.

Thank you.

Sincerely,

REMOVED
Business Response
Date: 07/04/2025
Hello,

We have granted the customers request for a refund.

We sent an email to the customer through their registered email address on 07/03/REMOVEDcard credit has been added to account after further investigation.

Thank you for your understanding.

Regards,
Amazon.com
Customer Answer
Date: 07/08/2025

Complaint: 23406547

I am rejecting this response because:
Dear REMOVEDand Amazon.com,

Thank you for your response. However, I must clarify that the resolution provided is not acceptable.

While I appreciate that a $20 gift card credit was issued, the amount of gift card funds that were fraudulently accessed from my account totals several hundred dollars, with incidents dating back to November 2024. I documented all related transactions and submitted detailed evidence in the complaint, including screenshots showing the full value of the gift cards and the unauthorized use.

This situation has caused significant frustration and inconvenience, especially considering the length of time the issue has been ongoing and the substantial amount involved. I am respectfully requesting that Amazon fully review and refund the total stolen amount, not just a token portion.

Please let me know the next steps to ensure this matter is resolved appropriately. Im happy to provide any additional documentation if needed.

Sincerely,
REMOVED
Business Response
Date: 07/10/2025
Hello REMOVED,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've worked with our internal partner team on your request. They have confirmed that have reviewed the complaint details and took necessary actions and applied gift card which was available in your account before account was hacked.

Our team has responded as below:

Gift cards were revoked during a manual review by the Account Specialist Investigator since they were added during the Account take over when hacked, hence customer is not eligible to receive a refund or re-issuance for these gift cards.

Further, we are not able to take additional actions, including overriding their decisions for next steps.

Thank you for your understanding.

Regards,

Sahitya
Amazon.com

REMOVED
Initial Complaint
Date:06/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am submitting this complaint regarding Amazons refusal to reinstate my products (ASINs: B0CZRYFBHZ, B0CZ3XGCM2, B0DNMJY8PN, B0DHVX19X4, B0CSDQXHZJ, B0CKC11Q8L, B0DHVTLBC4, B0DNMKYZ5L, B0CSDQBYDB), despite full corrective actions taken in response to labeling violations.Our products were removed due to unsubstantiated organic claims on packaging. Upon notification, we promptly:Removed all organic claims from packaging and listings. I attached the photos of the new packaging for one of the products in question.Ensured full compliance with REMOVEDand REMOVEDlabeling rules The product itself was unchangedonly misleading claims were removed. Nevertheless, Amazon insists we create a new listing, despite the fact that the product remains identical.I respectfully disagree with this position.Product identity is determined by the actual product's composition and function, not merely by packaging claims. If only misleading labels are removed and the product itself stays the same, it remains the same product legally. Therefore, there is no need to create a separate listing for the same product.Under the Fair Packaging and Labeling Act (FPLA), removing false claims ensures compliance and should not require new listings. Federal law encourages accurate labeling corrections rather than punishing them by requiring entirely new market entries.Our removal of false organic claims represents compliance with federal consumer protection requirements. Federal law favors corrective action over market penalties. Amazon's requirement for a new listing for the same product after good-faith compliance efforts penalizes regulatory compliance and contradicts established FTC policy.When the product remains the same, requiring a new listing is excessive and disproportionate to the violation.Requiring a new listing would confuse loyal customers and undermine existing brand recognition. It creates unnecessary barriers without offering consumer benefits or regulatory justification.
Business Response
Date: 06/03/2025
Greetings from Amazon.com,

I understand that you're concerned about your ASINs B0CZRYFBHZ, B0CZ3XGCM2, B0DNMJY8PN, B0DHVX19X4, B0CSDQXHZJ, B0CKC11Q8L, B0DHVTLBC4, B0DNMKYZ5L, B0CSDQBYDB having been removed due to unsubstantiated organic claims on packaging. .

Upon checking in our internal system for the reason why the aforementioned ASINs were blocked, we can see that this is actually due to them being similar to other ASINs which are part of the list which are prohibited from sale.

Thank you for your understanding.
Initial Complaint
Date:05/31/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
while I was about to pay my husband credit card payment I notice a transaction on 05/17/2025 in the amount of REMOVEDso I looked on my Amazon account to see what it was that I purchased because they have been trying to claim a lot of transaction that I never did so I ended up getting a refund but there was no transaction on that day so I reached out to them and just got an email stated that after the investigation it showed no unauthorized transaction so I reached out to them asking if there's a transaction I made it would be on my Amazon account and I would have gotten a confirmation of the purchase and an email when the item will be delivered but there wasn't so she just told me that they see where the transaction coming from so I asked her where but she's said it's against there policy but if I can give her a name then she could so I gave her my name and my husband name and both of my email address but no match so she wanted me to name all my relatives that might have access to the card I told her there's was no names because other than my two sisters that resides in REMOVEDwhere I am also the others lives in REMOVED. California Rockford so to shut her up I gave her ten names of family members even though none would have had access to my card and as far as my two sisters one has a home care nurse and the other lived to far to travel but none of the names match so I reached out to the credit card company and file a claim dispute I even asked what was the item that was purchase she wouldn't say so since BBB has helped me out so many times and have gotten results in a timely manner who knows they might can find out so I had to cancel my card at the worse possible time I'm not sure of how to track it but I wrote down the info that's on my credit card
Business Response
Date: 06/03/2025
Hello REMOVED,

I am REMOVEDfrom Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Thank you for bringing this issue to our attention. I understand this has been a frustrating experience, and I apologize for any inconvenience this has caused you.

After investigating the transaction in question, I was able to locate the charge on another customer's account. However, due to legal and privacy concerns, I am unable to share any additional details about that transaction or the other customer's account.
REMOVED, 17, 17); font-family: "Amazon Ember", Arial, sans-serif; font-size: 13px;">
If you still do not recognize or authorize this $59.99 charge from 05/17/2025, I recommend that you contact your credit card company to dispute the charge. They will be able to further investigate the transaction and provide you with more information.

To help prevent any additional unauthorized charges, I also suggest asking your credit card issuer about the possibility of having your card reissued with a new number. This will ensure your account information is secure going forward.

Please let me know if you have any other questions or concerns. I'm here to help in any way I can.

Thank you for your understanding. Have a great day!

Regards,

REMOVED
Amazon.com
REMOVED
Customer Answer
Date: 06/04/2025

Complaint: 23401471

I am rejecting this response because: on 05/31/2025 Amazon issued a full refund which makes the matter closed

Sincerely,

REMOVED
Initial Complaint
Date:05/30/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings!I am writing to file a complaint regarding the unjustified suspension of my Amazon selling REMOVEDaccount was created legally under a US-registered company, for which I am the sole and rightful beneficial owner. The account was newly registered and had not conducted any sales activity prior to its deactivation. I have never held any other Amazon seller account under my name, nor have I allowed any third parties to access or manage my account. All the personal and corporate information provided is 100% unique, valid, and used exclusively for this account. Despite multiple attempts to clarify and resolve the situation through the standard appeals process, I have received no meaningful response from Amazon. The complete lack of communication, transparency, and due process is deeply troubling, especially for a legitimate seller who has demonstrated a commitment to compliance and fair business practices. It is also critical to note that the deactivation took place shortly after I completed the video verification, which I was forced to do from abroad due to circumstances beyond my control. At the time, I was in the process of relocating from REMOVEDto REMOVEDdue to the ongoing war. The verification request came unexpectedly early, and I did my best to comply in good faith.I have permanently moved to REMOVED, where I currently reside and operate my business. I have provided extensive supporting documentation, including my passport, utility bill confirming US residency, bank statement demonstrating payroll and operations, and the certificate of incorporation for the company.Amazon's actions in this case are discriminatory and violate the rights of a legitimate business owner. There has been no evidence presented, no clear reason for the deactivation, and no regard for the substantial documentation submitted.I request a full reinstatement of my account and a formal explanation for the wrongful suspension.Sincerely,REMOVED
Business Response
Date: 06/26/2025
#FIRE-RID-ESC# REMOVED, Created TID 17990642081, CID 1089214685702. Seller has been referred for IPI,
Initial Complaint
Date:05/29/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please delete/close/remove this claim.

Amazon has contacted me with a full refund on this item.

Thank You
REMOVED

Customer Answer
Date: 05/29/2025
Order # REMOVED-5840359-9030634 On 05/26/25 we learned the Garvee Log Splitter purchased from Amazon did not work. Upon contacting Amazon REMOVEDthey only offered full refund and return or partial and keep the broken item. We chose to have full refund and return. We were clear that the item would require boxing by the Amazon Logistics as the delivering agent destroyed the items box and styrofoam packing. The Amazon Agent confirmed the request would include pick up with packaging required. We verified multiple times the agent understood packaging was require. Amazon Logistics arrives apx 1130 on May 29 and declined to pick up without item being in a box. Driver stated call back and REMOVEDwill arrange the correct pick up with packaging. 5 Amazon chat agents passed on to another agent without responding. Attempting to call resulted in an agent refusing to listen or acknowledging their delivery agent destroying original packaging, Amazon Logistics stating correct pickup would bring packaging.

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