Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,791 total complaints in the last 3 years.
20,861 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/28/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings!I am writing to file a formal complaint concerning the suspension of my Amazon seller account on May 16, 2025, and the subsequent denial of my right to appeal or receive further clarification.I fully understand Amazons commitment to maintaining the integrity of its marketplace. However, in this case, I believe a serious procedural oversight has occurred. I am a law-abiding seller who registered a new account in full compliance with Amazons Terms of Service. I had not listed any products, conducted any sales, or engaged in any activity that could possibly trigger such a decision.What is most concerning is that:1. Amazon has permanently deactivated my account without providing any specific reason or indication of which policy or rule was allegedly violated.2. I was explicitly informed that no further appeals would be accepted and that the decision is final, despite my legitimate request for a review and supporting documentation.3. My initial appeal was rejected without a direct response to the evidence I provided, which included notarized proof of identity, legal residency, verified business information, and a clear explanation of IP address history with supporting context.This approach undermines the principle of fairness and due process. Amazon is a global marketplace, and sellers should have a reasonable opportunity to clarify misunderstandings, especially when there is no evidence of wrongdoing. Unilaterally ending communication and denying appeal rights to compliant, first-time sellers sets a concerning REMOVEDa Ukrainian citizen and sole operator of the account, I request that Amazon reactivate my account.If this matter cannot be resolved internally, I will be forced to escalate the issue further, including filing a complaint with consumer protection agencies and considering legal options available for businesses operating in the REMOVED, Attorney General and REMOVEDregards!
Business Response
Date: 06/26/2025
Hello,

We have reviewed this sellers account and require more information to complete our review. We have sent an REMOVEDinvite to the seller for verification on 29/6/2025.

Sincerely,
Amazon.com Seller Performance
Initial Complaint
Date:05/22/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sent back returns on the 19th, I requested all refunds go back on my original payment method to my credit card. You can see this posted in the invoice that the refunds are to go to my original card. Amazon took it upon theirselves to put all $540 on a gift card against my request. Now they are telling me they cant fix it. I do not want my money in a gift card because I am absolutely done with giving Amazon my money. Theh stole that money by putting it on a gift card against my request so that I could o my use it for Amazon purchases. I need that money in my bank account.
Business Response
Date: 06/15/2025
Hello REMOVED,

I'm REMOVEDfrom Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint regarding an order placed on our website and I apologize for the inconvenience caused to you.

Upon reviewing I could not locate the order number in the complaint.

Hence, I request you to please reply to this email with the order number for further review.

Thank you for your understanding and cooperation in this matter.

Have a great week ahead!

Regards,
REMOVED
Amazon.com
REMOVED
Initial Complaint
Date:05/18/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings. This complaint is regarding the non-delivery of two orders: Order #REMOVED-REMOVEDplaced on April 18, 2025, and Order #REMOVED-REMOVEDplaced on May 2, 2025. We would like to know what happened to these orders, and what steps Amazon is taking to prevent this from happening in the future. We will not place any new orders, until this matter is resolved. Thank you very much.
Business Response
Date: 05/20/2025
Hello REMOVED,

I'm REMOVEDfrom Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'd like to apologize for the inconvenience caused.

On checking, I see that both the are lost in transit and I see that you were refunded for both the orders.

Further, I've escalated the matter to the concerned department for review to ensure this is fully investigated and the appropriate actions are taken.

The outcome of this investigation may not be shared with you, however, we shall see that necessary measures are taken to mitigate this instances going forward.

Thank you for your understanding in this regard.

Regards,
REMOVED
Amazon.com
REMOVED
Customer Answer
Date: 05/21/2025

Complaint: REMOVED
I'm rejecting this response, because it does not provide a specific answer to initial question, i.e. the reason why the products were not delivered, and what steps Amazon is taking to resolve the matter.Postal tracking shows that REMOVEDnever received the merchandise, which indicates that Amazon is responsible for losing it. Therefore, I ask Amazon to provide free shipping on my next order, or the equivalent store credit as reimbursement for the shipping charge on my next order. I think that's very reasonable. Thank you.

Sincerely,

REMOVED
Customer Answer
Date: 05/23/2025
Hello,
I am not asking for a refund from the business. I am asking for free shipping on my next order, due to the inconvenience caused by the non-delivery of the two orders I mentioned in my initial complaint.
Initial Complaint
Date:05/15/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Unfairly restricted my amazon account to only REMOVEDpurchases, I had ordered a couple energy drinks but due to no packaging protection they came damaged and I had to returnless refunds since they wouldn't let me return them.
Business Response
Date: 05/31/2025
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on 5/31/2025.

Sincerely,

REMOVED
Amazon.com
Customer Answer
Date: 06/05/2025

Complaint: 23336442

I am rejecting this response because: I had a couple returnless refunds on a couple of energy drinks that came damaged due to poor packaging. When my REMOVEDarrived its battery didn't charge past 50% and I attempted to return it only for the automated customer service to say its a returnless refund. Then amazon restricted my account to only REMOVEDpurchases,

Sincerely,

REMOVED
Business Response
Date: 06/10/2025
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use REMOVED, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 6/10/2025.

Sincerely,

REMOVED
Amazon.com
Initial Complaint
Date:05/11/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Amazon several weeks ago because I was unable to get into my account, which I have had for many years. I've tried for about three months to get a resolution to the problem with everyone I've talked to at Amazon telling me the issue will be "resolved in 24 hours" or the issue will be "resolved in 24 to 48 hours." Attached is a copy of the emails I've sent to Amazon outlining all of my attempt to the issue resolved. No one responds to me, and when I call customer "service" no one will allow me to escalate the issue. I believe it is possible that my account was hacked. I want this account CLOSED immediatey.
Business Response
Date: 05/24/2025
Hello REMOVED,

I am REMOVEDfrom Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Thank you for bringing this matter to our attention. I sincerely apologize for the frustration and inconvenience you've experienced over the past few months while trying to resolve your account access issues.

I understand your concern about possible unauthorized access and your desire to close your account. Upon investigating your case, we've discovered that there are two accounts associated with your email address:

Account created in 2002:
- Has 21 orders
- 4 shipping addresses
- Includes a registered phone number

Account created in 2021:
- Has 0 orders
- 1 shipping address
- No registered phone number
- This appears to be a subsidiary account (possibly linked to services like IMDB, AWS, etc.,)

To properly process your request, could you please confirm which account you would like to close?

Once you provide this information, I will personally ensure your request is processed immediately.

Please reply to this email with your preference, and we'll initiate further steps to close your account.

Again, I apologize for any inconvenience, and I appreciate your patience as we work to resolve this matter.

Regards,

REMOVED
Amazon.com
REMOVED
Customer Answer
Date: 05/29/2025

Complaint: 23315806

I am rejecting this response because:
Neither of the two accounts provided has the correct information.
If those two accounts are associated with my email address, then yes close both of them.
I only had one account that I've been using for many years, and in 2024 alone there were probably over 30 orders. I even continue to get "buy it again" emails from Amazon with items listed that are from that account. It still feels as is something very strange is going on, and that perhaps that account has somehow been hacked.
But, yes, please close ANY and all accounts that are associated with my REMOVEDemail address.

Sincerely,

REMOVEDMackenzie REMOVED
Business Response
Date: 06/04/2025
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and I apologize for the inconvenience caused to you.

Upon reviewing I can see that you would like to close the accounts associated with your email address and please be informed that the request has been forwarded to our dedicated team.

Rest assured once it is done you will receive a relative confirmation on the same to your registered email address.

We highly appreciate your understanding in this regard.

Have a great week ahead!

Regards,

Vishal
Amazon.com
REMOVED
Business Response
Date: 06/24/2025
Hello REMOVED,

Thank you for your patience while we worked on your request.

In continuation to our correspondence, we have successfully closed your account registered with Amazon.

If you wish to shop with us in the future, you'll need to create a new account. Here's how to create a new account on REMOVED:

1. Go to our homepage: REMOVED
2. Select "Your Amazon.com" at the top of the page.
3. Select "Create your Amazon account" and follow the prompts.

You will need a valid email address and phone number to create an account. If you choose to enter an email address when creating your account, use a permanent email address that you're able to receive important order or account notifications. If you're using an email address that's already associated with an account, you'll be asked to create an account with a different email address.

Further, our team couldn't able to close the account that is registered as a subsidiary account (possibly linked to services like REMOVED, AWS, etc.,) as you'll need to contact them directly.

Again, I apologize for any inconvenience this has caused, and I appreciate your patience and co-operation.

I hope this helps. Have a great day!

Regards,

REMOVED
Amazon.com
REMOVED

Customer Answer
Date: 06/24/2025

Complaint: 23315806

I am rejecting this response because: I do not understand what this sentence written by an Amazon representative means:
"Further, our team couldn't able to close the account that is registered as a subsidiary account (possibly linked to services like IMDB, AWS, etc.,) as you'll need to contact them directly."
I have not shared an account with anyone, so I need to know who "them" is if I am supposed to contact "them" directly.
Please let me know what you are referring to in this sentence. I need to have any and all accounts associated with the REMOVEDemail address closed.
Please tell me who "them" is.
Sincerely,

REMOVEDMackenzie REMOVED
Business Response
Date: 06/26/2025
Hello REMOVED,

I apologize for the confusion caused by my previous correspondence regarding your Amazon account. Please allow me to clarify the situation.

When you requested the closure of any accounts associated with your email address, our team took the necessary steps to close the primary Amazon account registered with the email address you provided. This account, which had a history of orders has been successfully closed.

However, during our investigation, we noticed another account that appeared to be a subsidiary or linked account, potentially associated with services like IMDB, AWS etc., As we were unsure of the origin or purpose of this account, we did not have the authority to close it directly.

I should have been more clear in my previous communication. When I mentioned contacting "them" directly, I was referring to the potential need to contact the specific service providers (such as REMOVEDor AWS) if you wish to close any accounts that may be linked to those services.

Please be assured that we have closed the Amazon account registered with your email address, as per your request. With this account closure, I can confirm that there are no other active accounts associated with your email address.

Once again, I apologize for the confusion caused by my previous communication. If you have any further questions or concerns, please do not hesitate to reach out to us.

Thank you for your understanding and patience. Have a great day!

Regards,

REMOVED
Amazon.com
REMOVED
Customer Answer
Date: 06/26/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
I still do not know what other account they are talking about. If I knew what this alleged other account was linked to, I could certainly contact them directly, but I do not have any idea what this is, but I can't keep going back and forth about this. I have to assume, unless someone decides to tell me who this account is linked to, that someone set up an account with my email without my knowing about it.

Sincerely,

REMOVEDMackenzie REMOVED
Initial Complaint
Date:05/07/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a set of nightstands, and one of them arrived damaged. I contacted the seller and asked for replacement parts. After several weeks, I got incorrect and damaged parts. I reached out again, and after another long wait, I received more parts but they were still damaged, and one of the drawers didnt even belong to the nightstand.After trying to work with the seller for over a month, I contacted Amazon for a refund. I provided the requested photos showing the damage and incorrect parts, but my refund request was denied. The seller claimed I received exactly what I ordered, which was not true.I have not received a usable product, and the issue remains unresolved after months of back-and-forth.
Customer Answer
Date: 05/26/2025
Hello

I received the new dresser, and again damaged pieces. I asked that the box be inspected before sending to ensure their were no damaged pieces. There were damaged, scratched pieces. I initially ordered in February 2025 and its now May 2025, and yet I can't use the two dresser system I ordered. I've been more than accommodating, trying to work with you on getting me non damaged pieces so I can use the dressers, at this point, I am asking for a refund, as I am now going to have to purchase something else.

Business Response
Date: 05/29/2025
Hello REMOVED,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am so sorry about the issue you faced with your Order #REMOVED-7837298-0624226.

I understand that you are waiting for the refund on the above order as you received damaged items everytimg from the seller.

Upon reviewing, I see that an A to Z claim has been filed on the seller on this order and uur A-to-Z Guarantee team needs more information from you to process your request. Please check your email and respond with the necessary details as soon as possible so that your claim shall be investigated soon and your issue would be resolved.

Please follow the steps suggested in the below link to check the status of your claim:
REMOVED

For any further assistance, please feel free to contact our customer support team. To do so, go to "Amazon Customer Service":
REMOVED, 17, 17); font-family: "Amazon Ember", Arial, sans-serif; font-size: 13px;">REMOVED

I hope this information helps.

Thank you for your understanding. We hope to see you again soon.
Best regards,
Himaja
Amazon.com
Customer Answer
Date: 05/30/2025

Complaint: 23301786

I am rejecting this response because:

As stated in all the emails, im not able to use your product because of damaged and incorrect parts. The nightstands are not what was described in the description in amazon. It has been more than 3 months, no resolve. Please see attached what I paid and the refund I am expecting and deserve. The email chain is below, do you need me to refresh with pics all the issues since day one?

Sincerely,

REMOVED
Customer Answer
Date: 05/30/2025
Hello

They were sold as a set, one is completely damaged and the other the drawers don't close flush to the dresser. Im more than happy to send back your damaged dressers, if you provide shopping labels. I have boxes and tape and can drop them off to REMOVEDups or REMOVEDand or you can schedule a pick up and I will have them boxed up ready to go back to your location.

Customer Answer
Date: 05/31/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

Sincerely,

REMOVED
Initial Complaint
Date:05/07/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I RECEIVED AN REMOVEDFROM AFFIRM SAYING I MADE APURCHASE FOR $REMOVEDTODAY AND I DID NOT. I DIDNOT RECEIVED THE TEXT TO PUT IN CODE TOAUTHORIZE EITHER. I JUST SPOKE TO AMIZON AND THEYALSO SAID THEY DO NOT SEE WHER I MADE APURCHASE TODAY WITH THEM USING AFFIRM. I FILED ACOMPLAINT WITH AFFIRM BUT THE REMOVEDI SPOKE TO DIDNOT SPEAK ENGLISH VERY WELL SO THAT WHY I AMFILING COMPLAINT THROUGH THE BBB ALSO. I HAVEATTACHED THE REMOVEDTO THIS COMPLAINT THAT IRECEIVED. I NEED SOMETHING IN WRITING STATING I DID NOT MAKE ANY PURCHASE TODAY USING AFFIRM FOR REMOVED. ITS NOT SHOWING ON MY ACCOUNT BUT I NEED AMZON TO VERIFY FOR ME IN THIS BBB COMPLAINT SO I HAVE PROOF FOR AFFIRM.
Business Response
Date: 05/08/2025
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with the Affirm charge. To help you with this, I request you to write back with order ID so that we will be able to check this for you.

I realize asking you to contact us again would be inconvenient. However, Please understand that I would like to resolve this issue at your satisfaction and appreciate your understanding.

Thanks for your patience and understanding in this regard.
Customer Answer
Date: 05/12/2025
I DO NOT HAVE AN ORDER ID FROM REMOVEDBECAUSE I NEVER PURCHASED ANYTHING TO GET AN ORDER NUMBER! I HAVE ATTACHED WHAT I RECEIVED FROM AFFIRM SHOWING THE DOLLAR AMOUNT THAT WAS SUPPOSIDLY PURCHASED ON MY ACCOUNT FRIDAY. I ALREADY SPOKE TO AMAZON THEY SAID THEY SEE NOTHING FOR THAT AMOUNT IN MY ACCOUNT OR WHERE I PURCHASED ANYTHING USING AFFIRM. I JUST NEED SOMEONE TO GIVE ME THIS IN WRITING. IF I DIDNT ACTUALLY BUY ANYTHING THERE ISNT GOING TO BE AN ORDER NUMBER. THE ONLY THING I PURCHASED ON AMAZON FRIDAY WAS A CELLPHONE FOR REMOVEDAND I USED MY MASTERCARD TO PAY FOR THAT ITEM.
Business Response
Date: 05/13/2025
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with the Affirm charge of $248.58 To help you with this, I request you to write back with charge ID so that we will be able to check and confirm if the charge is from your account or different account.

Thanks for your patience and understanding in this regard.
Initial Complaint
Date:05/06/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order of 3 packages of fullshine extensions, a hair straightener, and a package of clips and comb. With the comb and clips being in a separate purchase but all delivered together. on the delivery date, I get a notification saying my package wasn't able to be delivered because of issues with postal service, but no pink slip was left in my mailbox. I still called my local post office , just to double check , in case they forgot the pink slip , however , the post office had no idea what package I was talking about. I contacted Amazon and they had recognized that something was wrong and my package never came so they refunded me $81.18 , BUT WITHIN AN HOUR OF REFUNDING IT TO MY AMAZON GIFT CARD, THEY TOOK IT BACK!!! they cleared it off my account without me being able to use it!!! They did leave the 6.99 refund for 1/3 of my package. And now, I can't get anyone to comprehend what I'm talking about and they act like they have no idea what order I'm speaking of!
Business Response
Date: 05/17/2025
Hello REMOVED,

I'm REMOVEDfrom Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced in this regards.

On checking, I see that a gift card for $81.18 was added to your account on May 9, 2025. You can check your balance and usage history in Your Account here:

REMOVED

I hope this helps. Please feel free to contact us directly by replying to REMOVEDif we can be of further assistance.

Regards,
REMOVED
Amazon.com
REMOVED
Initial Complaint
Date:05/02/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a gift item for a person that claimed they needed help. The order# for this was Order # REMOVED-5147790-9535466. I informed Amazon I was scammed by this person and he had blocked me and I have no contact or address for him and need a refund immediately and they claim because the package just got shipped they cant cancel it and I have to refuse the shipment or return it. I had told them multiple times I have no way to do that if its a gift item and have no address and I was scammed. They are still refusing to refund my money or help in any way. I explained to them if I reported this as a scam they are legally required to refund me and they still refuse to.
Business Response
Date: 05/06/2025
Dear REMOVED,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for bringing this matter to our attention. We understand your concerns regarding the scam situation with Order #REMOVED. We have reviewed your case and have processed a returnless refund of $19.76 to your original payment method. You should see this refund reflected in your account within 3-5 business days, depending on your bank's processing time.

We take fraud and scam situations seriously, and we appreciate you reporting this issue to us. No further action is required on your part regarding this order.

If you have any additional questions or concerns, please don't hesitate to contact us.

Thank you for your patience in this matter.

Best regards,
Praveen M
Amazon.com
Customer Answer
Date: 05/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

Sincerely,

REMOVED
Initial Complaint
Date:05/02/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon Web Services (AWS) has continued billing me for services I explicitly requested to be canceled. I previously contacted REMOVEDsupport and clearly stated that I wanted all services terminated and billing to cease. Despite this, I continue to receive charges and emails from AWS for services I did not authorize post-cancellation.These ongoing charges may constitute unauthorized billing practices under both federal and state law. Specifically:FTC Act, Section 5 (15 U.S. Code 45) prohibits unfair or deceptive acts or practices in commerce. Continuing to bill a customer after cancellation qualifies as deceptive and unfair.I am demanding:1. A full refund for all unauthorized charges made.2. Immediate termination of all AWS services linked to my account.3. Written confirmation that my account is fully closed and will incur no further charges.If this matter is not resolved promptly, I will pursue complaints with the REMOVED(REMOVED) and my state attorney general, and will consider filing a dispute with my financial institution under REMOVEDTransfer Act) for unauthorized withdrawals.I request BBBs assistance in resolving this deceptive billing practice.
Business Response
Date: 06/22/2025
Hello REMOVED,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thanks for your time and patience.

As per the update from the appropriate team, they've sent an email with the required information on 5/14/2025.

Unfortunately, we'll not be able to take any action in this case from our end.

I appreciate your understanding in this matter.

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