Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  560 Merrimac Ave Middletown, DE 19709-4652

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  Amazon.com

  1 Centerpoint Blvd New Castle, DE 19720-4172

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  Amazon.com

  4255 Anson Blvd Whitestown, IN 46075-4412

Review Details

• Review fromtadakazu h

  Date: 12/04/2022

  2 stars
  HI. I purchased a ******************** Treadmill + 30-Day iFIT Membership from Amazon.com on December 1, 2022 for $649 + $56.79 tax, and it was to be delivered to my porch, in front of the door for no extra cost (I also had an option for inside the doorway for free). It was to be delivered on Sunday 12/4, instead I received a email saying it will be deliverd on Saturday 12/3 so I waited. When I checked my porch around noon the package wasn't there yet so I checked my Amazon account to track the item and found out it's already delivered. But I don't see it, so I looked at the proof picture of the package the delivery person took and realized it's left inside the community room (by the parking lot) where all 30 residents has the access. The package was also blocking some residents' U.S Mail boxed. When I went down there the box had been moved to the side, away from the mail boxes.The treadmill weighs over 200LB and I am a 70 year old senior in an apartment on 2nd floor. So, I end up calling and spoke with 3 different Amazon Agents, ****, ******, and their manager named Apple in *********** they all told me there is nothing they can do about it except to arrange the package return with $50 pick up fee which I argued stating that they are violated the delivery option agreement I chose during the purchase.A few Months ago I purchased a massage chair from Amazon.com and was left at the door promptly. So, I'm not sure how the delivery person went inside the locked community room but I feel been cheated by the Amazon delivery service this time. By the way, if the package was already on a cart or a dolly off the truck why not go another 10 feet and get on the elevator to my apartment porch for only 10 feet away? I am so done buying from Amazon.com for now until customer complaints are taken more seriously. Also an apology letter from the management about this complaint would be a nice gesture.

• Review fromJoni S.

  Date: 12/03/2022

  1 star
  Took away my reviews and ability to write reviews with an email saying I didnt meet community guidelines, looking at the guidelines they sent me I didn't break any of them. ***** is responding from the email they gave to contact. I find the reviews very helpful when deciding what products to buy and leave my own to help others. Its not right they just shut me off.

• Review fromAngela M

  Date: 12/03/2022

  1 star
  Worst customer service EVER! I have been trying to return an oversized item and the delivery service Amazon uses has blown me off THREE times! And when I call Amazon I get transferred to so many associates who ultimately cannot ever help me! I was on the phone with Amazon for over 2 hours last weekend and its a week later and my issue still is not resolved!!

• Review fromUte S

  Date: 12/02/2022

  1 star
  I have been trying to place an order on Amazon using a gift card balance. My order qualifies for free shipping, however when I go to check out, it adds shipping charges to the total balance due and I am not able to proceed unless I add a credit card or other form of payment even though my gift card balance is more than enough to cover the total of the order. The shipping charges put me over the amount on my gift card and I can not proceed to select the free shipping option until 2 additional steps later. I contacted customer service and they advised that ********************** wants to have another form of payment on file for me. I told them that I do not want to use a credit card, which is why I use the gift cards and they said they cannot help me. I find this bad practice and just another way for them to data mine my information. The total of my order including taxes came to $28.60 and I was eligible for free shipping. Amazon added shipping charges totaling $11.98 to the order for a total of $40.58. My gift card had a balance of $34.37. The option to de-select a quicker shipment method does not happen until step 4 in the order process, but I cannot even get to that spot unless I add another form of payment. This is deceptive and in my opinion fraudulent.

• Review fromDerek W

  Date: 12/02/2022

  1 star
  I didn't think I would ever have to come on here and report Amazon. I just got blocked from my own account with them. They are playing games on customer service and their specialists. They are banning legit customers and making them wait a month or less to send a specialist email to regain access to their legit accounts. You can no use gift cards that you legitly get from anywhere even their c*** gift cards use too many *********** that block your account. If that's the case then remove the fin' cards from their site. Instead of traumatizing their customer thinking everyone is scamming them. They even had the nerve to make the first tier of their customer service not allowed to fix the issue. Then you have to wait for a special craphead (specialist) to send you an email to regain access. I am sure once you get it you have to waste more time by sending them proof that their c*** fraud system is broken. This is what happens when you trust trash like ***************** and ***************** that drop their company to investors or sell to ***** customer support to show you how much they do not give to craps that you put 10 plus years into making them rich. Then they get mad when they get sued left and right. They are about to have to settle out with me in a minute as well. I am going to really hit their pockets hard. I run my own e-commerce site and have never done this to my customers. Never penalized the legit customer for them having bad coding skills in the fraud department. All that money was stolen from good people (customers) to get kicked or blocked from their own accounts. Someone needs to really talk about jail time for c*** sites like this. Ex Owner and all staff put them all in jail for aiding and abiding by customer assault.

• Review fromBill B

  Date: 12/02/2022

  1 star
  Ordered two gifts. Pre-ordered video game in June for a birthday the item came out 22 November and the delivery date keeps getting pushed back. The game sold out around me. It seems the same will happen with the PS5 I entered their lottery for. Also sold out around me.

• Review fromSteven C

  Date: 12/01/2022

  1 star
  AS is becoming more common, Amazon disappoints again, for a year I have had an open complaint against amazon charging on their ************** store card for undelivered items, and then not refunding the charge. Finally I went to my state credit card complaint process and got a refund. BUT..I had paid the amount in full and closed the ************** card account. So the refund went to the closed account without any way for me to receive it. Two issues. 1) Amazon was allowed by their banking partner to execute activity on a closed account. Really a closed account!!, and Synchrony's customer rep recommended re-opening the account to use the credits. Really that was their solution. No I did not, but before I closed the account my Prime membership fees charged. Of course those are non refundable, so rather than eat the full membership fee, I left my Amazon Prime (not ************** card - that's still closed) still open and I occasionally use Amazon with a REAL credit card which has buyer protections. I'm not vindictive, and almost always select the "no-rush" shipping which estimates 3-5 days to my address. Now this complaint. Black Friday I ordered an electronic deal for 3-5 no-rush shipping, 6-days later it is not delivered. By tracking it is not even SHIPPED. New anticipated delivery date is 3-WEEKS from now. Talk about no-rush. AMAZON is useless. It is time to support our local businesses. I wish ZERO stars was a selection.

• Review fromGeorge N

  Date: 12/01/2022

  2 stars
  I have no specific issue with Amazon customer service. My issue is with HR. Their recruiter *******************, reached out to me about a job opening at Amazon. Again, there is no issue. The problem is with the channel he used reach out. He sent his message to an email that is strictly used with my child's school. The email is not used for business with Amazon and has never been used with my resume. Whoever supplied him with the email obtained it from the school. Why does ******************* not feel I need to know who it is that is distributing the email address used only with my sons' school?The professional thing for ***** to do is tell me how it is that he obtained the email address. He refuses. That being the case, I would never work for Amazon. It matters not that they are located only about three miles away. It matters not that the salaries are good. I refuse to work for any company who hires people that are so unprofessional.

• Review fromMs.Douglas

  Date: 11/30/2022

  1 star
  They take the customers money when an item ships. They do not include return labels in the packaging,they sell second hand defective guitars and advertise them as new. When a customer sends the item back they do not want to issue refunds . A customer literally has to fight and argue on the phone with the representatives who have no knowledge of the customers account ,what has went on even though a customer has sent videos , photos and proof of a return to Amazon. If they are legally allowed to take a customers money when an item ships , before its received by the customer, then why isnt the customer entitled to their own money back once Amazon gas verified that the item has been picked up by the shipping company and they item is being delivered back to them the next day . What gives them any authority over the customer and our money once we no longer have that item in our possession because it was shipped back to them. I should not have to wait **** days for a refund when my bank takes the maximum of 24 hours to process a refund . I am infuriated with this company . 2 defective guitars and NO RESOLUTION!!!!

• Review fromCh G.

  Date: 11/30/2022

  1 star
  As a small business owner I applied for a Business Account and was denied without any reason. Amazon advertises how they help the small businesses but I have not experienced this. I have asked repeatedly to know why my business was denied and I have yet been given any reason. I have business accounts with other large companies and had no issues getting accounts with them. Shame on Amazon!