Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  560 Merrimac Ave Middletown, DE 19709-4652

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  Amazon.com

  1150 S Columbia Ave Campbellsvlle, KY 42718-2465

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  Amazon.com

  1245 E Washington Ave Ste 300 Madison, WI 53703-3040

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  Amazon.com

  1516 2nd Ave Seattle, WA 98101-1543

  

Review Details

• Review fromDeb M

  Date: 01/27/2023

  1 star
  Amazon is rapidly going down, down, downhill. I was unable to log in to my account, again, today because Amazon does not send text security codes required for log in. For the fifth time I had to contact their Account Change Team concerning this. I had to give all my personal information, spell out my email phonetically and answer security questions due to their flawed security protocols. These reps cannot go back to correct wrong security information inputted, only forward. So even knowing the wrong info has been entered they continue to ask security questions only to tell you you have failed and must now call back to start all over again. I had to call this security team three times today to have this issue resolved - for the fifth time. I asked to speak to a supervisor; however, this security team in charge of security for all amazon customer accounts has no one overseeing this department. They are a bunch of individuals handling the customers accounts with no accountability to anyone. I was told that Amazon's management only manages people - they do not speak to people. Who is behind the scenes managing Amazon I can only assume are developmentally and emotionally challenged individuals. Absurd - not one supervisor, not one management person capable of speaking to a customer and having issues resolved. I asked the reps at Amazon, on all four previous phone calls concerning their failure to send log in verification texts, "If I remove my number from my account how will Amazon verify my log in?" I was told I had to have a number associated with my account for log in purposes. This seventh rep I spoke to today, resolved this issue by removing my number from my account. Now, I will receive emails with verification codes which is what I requested in the very beginning and was told by 4 previous reps that amazon was incapable of doing so. Who's on first at Amazon? Doesn't appear to be anyone remotely competent. First, they would have to learn to speak.

• Review fromEmma T

  Date: 01/26/2023

  2 stars
  I bought an espresso machine in 2020 that I was just alerted via the Amazon app was recalled for safety reasons. When I reached out for a remedy to the issue, I was not offered replacement, return, or refund. I wanted to submit a complaint but was given no option to even do that by customer service. Normally the customer service is decent/reasonable but Im legitimately concerned that this is a violation of consumer rights.

• Review fromWalt M

  Date: 01/26/2023

  1 star
  I worked with Amazon support center to get a replacement for a $1000.00 plus solar charger for my home that I purchased from Amazon a month and a half earlier, they originally offered a replacement process for the item, unfortunately a family member canceled replacement item. so I contacted Amazon the next day and and worked with their *********************** to reinstate the replacement, I was told that because their system showed that I used my one time only replacement option I would do a return, refund and re-purchase to get a new item for the defective one, I was also told that the Rep I was working with had entered it as a refund on first scan and assured me that it would take no more than 7 days to get the refund!I have the email follow-up message from the Amazon Rep stating this! it's been 8 days and when I contacted Amazon Support about where my refund is and was told they have the note from the Rep but that information was not correct and I would need to what the standard refund period of up to 30s plus **** days for the refund to be processed by my bank! - so when you work with Amazon they have no problem lying to their customers!! I will be shopping elsewhere from now on when possible - I recommend you do not get hooked on Amazon as your only shopping option! If anyone wants proof I have the *** pickup receipt and email memo from the Amazon rep to prove what I'm saying. Do Not Trust Amazon!

• Review fromDonna M

  Date: 01/26/2023

  1 star
  Amazon drivers mark ******** when address states no outside ******** so they leave at houses project but not to me when you call customer service they say delivered that is mail fraud no refund no replacement iam a senior fixed income I can't afford to loose 77.00.Instructed to go look for it when his ******** was a park.I do not live in park.I live at ******** School Apt ********** No outside ********

• Review fromJill K

  Date: 01/25/2023

  1 star
  On Cyber Monday, I purchased a number of things from Amazons website for my new home. Every single thing I ordered said, Free Shipping and Free Returns. This was important to me as I am not a member of Amazon Prime. I ONLY ordered items that stated this. YET, I was charged for shipping and handling. Called to complain and was told Too bad, we cannot refund shipping and handling charges. I insisted they werent supposed to be any in the first place. Went round and roundthey werent about to correct their mistake. Strike 1. Then I proceeded to the next problem: I paid $53.79 for a toaster oven but when I returned it, received only $47.47 credit back. **************** supervisor, said the difference was for shipping and handling. I pointed out that everything I bought claimed Free Returns. *** said that was only if there was a defect of some sort. I pointed out to her everything I bought said Free Returns, not Free Returns for defects. After going round and round, she said she needed to end the call. I did ask her how you can advertise Free Returns, but then charge you for the return? Strike 2. I never got to point out the third strike since she hung up on me: How come when I placed my order, the total was one amount, yet when I add up the 5 different Amazon charges, the total is $7ish dollars over. I was overcharged for something, but I guess Amazon just does what they want? Ugh. Never again. I have pictures to prove, but not sure how to attach?

• Review fromFae S

  Date: 01/25/2023

  1 star
  I wish I could give ZERO stars. Amazon has become so frustrating to deal with in the past year. Their customer service is horrid! They don't listen and talk over you when you are trying to explain why you are calling. I despise the call center they are using. Good luck trying to cancel any subscriptions you may have through them. I canceled Starz on the 12th of January; it would be renewing on the 24th. They took out the charge for Starz from my bank account on the 23rd of January. When I called them, and after many attempts to get that woman to LISTEN to me, she said the charge went through my sons Amazon account because he has my CC saved. WHAT?!?!?! My son (he's an adult and wouldn't use my CC for anything) does NOT have a subscription to Starz. You also don't want to leave reviews on their site because they will BAN you from posting honest reviews (never anything mean because I see no need for that) if you post something they don't like. Amazon is starting to "smell fishy" and make me not trust them with my personal information. Who exactly runs this company?

• Review fromJustin K.

  Date: 01/25/2023

  1 star
  Do not trust this site! Return, guarantee, customer service; these are nothing more than words. This marketplace is well reviewed and considered "trusted" by ******* this in itself is a scam. There are scammer sellers that will take your money and not send a product ( some don't even possess the items they advertise). Amazon will place fraudulent charges, provide no real customer support, and will spin you in circles with promises while providing no resolve at all. Do not trust this company.

• Review fromAngela R

  Date: 01/25/2023

  1 star
  Terrible ***************** from the Agents to the ************************************

• Review fromheidi K

  Date: 01/24/2023

  1 star
  I received a possible fraud alert from ***************** The charge was from Amazon for $16.27. I know that this is not a high amount, but trust me it gets better. I logged on to my Amazon account, only to find all of my purchase hsitory wiped clean (I think with how much I buy from Amazon I should be a stockholder.) I went onto the chat to try to get this resolved and had nothing but problems trying to get the representative to understand what was happening. I told them that I had subscriptions to multiple streaming services which I was unable to access, years of purchases that I could not see, as well as all of my payment options being deleted. It took me hours to get any kind of resolution to the problem, but I was finally able to access my account. Wait, I am not done... I received a phone call from **************** and they wanted to know if I had made a purchase through Amazon for $4,559.00 (told you it got better) The answer to this was NO! They stopped the charges and asked me if I had another charge from Amazon for $16.27. I explained that I had already stopped this payment, but the item had already been shipped.. **************** stopped that charge and advised me to change my Amazon password, which I had numerous times in the past day.I went onto Amazon to try to grt some answers and noticed that there were cancelled orders for gaming items that totalled to the $4,559.00. These items were going to be shipped to an address in *****, ******* which is the same place that the charge for $16.27 was going to. I had Amazon call me and was told:The call from AMEX was a scam (not)Amazon does not have a Fraud Dept.After explaining that this would be a felony and wondering why Amazon is not trying to protect their customers. Finally someone realised that their is a fraud department that they can only contact by email, but they would send this to them and I would get a call in ***** hours. Guess what...I still haven't heard back.

• Review fromFox H.

  Date: 01/24/2023

  1 star
  If I could go no stars, or negative stars, I would do it. Amazon.com is not worth buying from. They outsource everything and the customer service agents are like robots repeating the same thing over and over again. I recently put on an order of 6 items on 1/17/23, two items shipped. They claim the other 4 items will ship and be delivered by 1/26/23, its 1/24/23 and they have no shipped. Out of the items I did get, one was fine, from a third party seller, but the item from Amazon.com, that would arrived damaged. It had no St. *********** Pendent in the package, and the cheap dollar store necklace was broken. Unrepairable. I contacted Amazon on the day it arrived. I informed them of the condition and missing items. The 3rd world person on the other end tells me I cant get a refund to my gift card til I return the item. Why do they want garbage back? They want to examine it and they insist its repairable. Im not waiting 3 weeks for them to decided on whether I get my refund back or not. Its not even worth sending back. I have contacted them more times then I can count, they keep sending me return slips. They insist Im a liar and theyre entitled to keep my money unless I do as Im told. Thats ********. They cause unnecessary stress and anxiety, and I have mental health issues on top of it. All I want is my money back and my items I paid for send out. Why is it such a project for them? They are not trained to deal with Mental Health individuals either. I dont think they are trained to do anything but be aggressive and argumentative towards customers. Oh and s**** prime memberships. Thats a scam. They also wont give you the contact information to the corporate office. They hang up on you first. I had it happen several times. They like to play head games. You tell them you are contacting the Attorney General, the BBB or speaking to a Lawyer and they hang up. Saying they cant comment. I think we all need to get together and do something about this scam company.