Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon

  4400 12th Street Ext West Columbia, SC 29172-3300

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  Amazon.com

  2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  1 Centerpoint Blvd New Castle, DE 19720-4172

Review Details

• Review fromDamien A

  Date: 01/29/2023

  1 star
  For a company that seems to love talking about safety. They don't seem to truly care about it much. They care about numbers not people. My son is extremely sick and even though I had a doctor's note from the Emergency room after staying over night with my child there, they told me that I needed to come in because they expect a low head count due to a football game. So a football game matters than the well being of an employee. So now, I'm at work in unsafe conditions while sleep deprived. Well done amazon!

• Review fromSade H

  Date: 01/28/2023

  1 star
  I'm a prime member, and have been so for far too long. In the past 1-2 years it has become increasingly hard to resolve any concerns that involve Amazon issuing a refund or fixing a problem they created. Amazon doesn't return your money in a timely manner anymore, and all I get is excuses, runarounds, and broken promises! I'm tired of having to fight Amazon EVERYTIME I NEED A REFUND! On 1/25/2023 I placed an order in women sizes, but received men sizes instead on 1/27/2023. I immediately called and was told I HAVE TO PAY *** TO PICK UP THE PACKAGE OR I COULD DRIVE THE PACKAGE TO THE NEAREST AMAZON DROP OFF, OR ***! Why should I pay *** for pickup or waste gas when Amazon created the issue by delivering men shoes instead of women? I thought they could schedule a pickup and issue a refund, but they refused! They told me I was responsible for returning the merchandise, and wouldn't do an exchange either! Amazon has changed their agreement with ***, USPS, and ****** so returns are a hassle. I literally had to call and speak to 3 reps and 2 supervisors before they agreed to schedule a *** pickup. I'm sick of Amazon and will likely cancel my membership if things don't improve. I'm tired of paying for Amazons mistakes!

• Review fromMichael P

  Date: 01/28/2023

  1 star
  Placed my order never arrived will never use Amazon again don't care if I ever get my package from them I can go somewhere else this company is slowly dismantling its self all those unclaimed packages they have in there whare house is the first clue of there business failure burn me once shame on you burn me twice shame on me will never use them again this is America I can go somewhere else

• Review fromChristina S

  Date: 01/27/2023

  1 star
  As an Amazon Prime member I am suppose to receive 2 day delivery . I understand there are exceptions at times but NOTHING Ive ordered the past 6 months comes before 1-2 weeks. And I order 3-4 times a week sometimes to an address that use to deliver with in 2 days so its not my address. Agents dont speak English when you call, amazon has went down hill. The items Im ordering are saying in stock . And they say now that Ill receive them at least 2 days after shipped, however it is taking 6 days to prepare most orders. Will not be renewing membership. Amazon is no longer holding up to their end of the bargain but raising rates each year on prime memberships.

• Review fromJenica Z

  Date: 01/27/2023

  1 star
  This company gives false information/promises and has messed up multiple deliveries and orders. Each time I contact customer service regarding this they can offer me a $5 credit after purchasing $100 at a time from this company and being a prime member. No one knows whats going on with all the lay offs which I understand but its still a big business and corporation to which if Im paying for premium service, then it should be provided.

• Review fromJonathan M

  Date: 01/27/2023

  1 star
  ******* stole my information, my credit cards, address, e-book, everything. They refuse to give it back. Someone with this email address ********************** call Amazon said they were me, Amazon gave them my account. Even when I told the text it was not me. I have been a customer for years, so I like to buy e-book. All my e-book, all my information, just gave away. So I have been calling Amazon for 3days to work with me. They told me today we will not help you get your account back. So at this time I'm getting a lawyer.

• Review fromBridgette L

  Date: 01/27/2023

  3 stars
  The drivers are lazy, apparently. My delivery instructions are to deliver my packages to my apartment door. They do that about 50% of the time and the other 50% they drop off at the office to save themselves time. Am I less deserving of front door service because I live in apartments? I spend a lot of money on Amazon, too much to receive poor service. I am very disappointed with this aspect of Amazon.

• Review fromDoug K

  Date: 01/27/2023

  1 star
  From the number of bad reviews on amazon support, it is very clear that amazon is not looking at the complaints at all. This information goes straight to a garbage bin.The support at amazon is the gold standard on non-existent support. I purchased a first item on amazon. The purchase went through. I purchase a second item at amazon and I am re-directed to a site that asks me to re-enter my card number.The internet has a large number of complaints about a scam where users to re-enter their credit card. I tried to report this at amazon. I was directed to a page at hackerone. The hackerone page immediately asks for "asset involved" (specific servers), uses terms such as "Bug Bounty", anf "hacktivity". Typical amazon clients are not going to have initimate knowlege of assets or understand the jargon used at hackerone. Most users are immediately lost here - and no report is filed. When users are unable to file a report, metrics and statistics on fraud activity at amazon will appear low to non-existent. This also sends amazon clients the message that they don't actually care. This is why they have outsourced the complaint reporting to hackerone. The "amazon assitant" is useless and pointless. Support at amazon is buried beneath ***************** of categories. Somehow, none of categories apply (at all). When you actually talk with a human agent, they are not knowlegable. When I explained that a first purchase went through and the second purchase wanted me to re-enter my card number. They actually said "this is for your own protection". If this is simply a way to make sure that someone other than me is using my account, this is very poor protection. How are amazon users going to differentiate between a legitimate amazon page and a hackers re-direct page made in the style of amazon made to collect credit card numbers? Especially when the Internet has no shortage of stories of amazon scams where people are asked to re-enter card numbers? File with FTC...

• Review fromGary C

  Date: 01/27/2023

  1 star
  Terrible customer service; very hard to reach anyone and Amazon makes you work hard to find contact details for customer service. Their prices are frequently much higher than local stores or other on-line retailers. But my biggest gripe is their advertised free two day shipping with Amazon Prime rarely works out and many Prime qualified items are taking 3-7 days to reach me. I finally managed to reach their customer support and I was told that 2 day shipping means two days after they have shipped the item. What?? This apparently gives them the right to sit on orders for as long as they want and still claim 2-day shipping. 2-day shipping used to mean two days from the time or ordering. No refund was offered to me for complaining that the $139 annual fee for this service wasnt being honored.

• Review fromJim S

  Date: 01/27/2023

  3 stars
  I love Amazon, I buy a lot from them, but the delivery has gone sadly downhill. I'm getting my neighbors' packages, and I'm not getting mine. This last one was promised today, but shipped today from ****** to ********, and it's promised tomorrow. Not likely! They have a huge job, and I understand things getting confused, but too many products are promised on unreasonable dates, just so I'll buy them, and then the delivery is delayed. That's bait-and-switch.