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Business Profile

Ecommerce

Amazon.com

Headquarters

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Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 114 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

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    • Amazon

      4400 12th Street Ext West Columbia, SC 29172-3300

    • Amazon.com

      2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

    • Amazon.com

      1155 Worldwide Blvd Hebron, KY 41048-8648

    • Amazon.com

      1 Centerpoint Blvd New Castle, DE 19720-4172

    Customer Review Ratings

    1.13

    Average of 4,699 Customer Reviews

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    Review Details

    • Jay S

      Date: 01/24/2023

      I usually get my packages on time and well kept. The drivers are often kind and the product is usually exactly what I ordered. Returns and cancellations go smoothly without effort as well as returns. I am pleased.

    • Nazareth A

      Date: 01/24/2023

      Amazon refuses to refund me my money and also decided to keep the returned item. Not only was the error on their end but also their inept customer service who added inaccurate and fake notes to my account of conversations we never had. I have yet to receive any proof of these supposed emails I "received" from them also where they alerted me aboutmy return. I even suggested they bring up the recorded calls and their response was "That's not something we can do." But they sure can take your hard-earned money.

    • Victor D

      Date: 01/23/2023

      Terrible delivery service & no customer support. I ordered an item that was supposed to be delivered on 1/23 by 10 ******* did not receive the item. When I called customer support, they replied that I had to wait till 1/26 to receive a refund which is impossible because I am flying out of town. I ordered the package expecting them to fulfill their delivery promise & now I don't know how to resolve this issue, since I won't be home to except the delivery.

    • J. C

      Date: 01/23/2023

      I had a gift card from my uncle from Christmas and I tried to purchase a digital iTunes card and I was locked out of my account and this will be the 3rd time Ive tried to have my account unlocked

    • Tabatha B.

      Date: 01/23/2023

      I canceled my order cuz it was accidentally placed by my daughter accidentally clicking it and now they don't want to return my $134.78 or send my products. my **** which is **** of America that I've never had a problem with says that its cuz they won't release the funds but they keep lying trying to blame my ****. claiming that they never billed me. Liars and thieves. BEWARE.

    • Nick K

      Date: 01/22/2023

      I keep getting false item delivered updates, even when I know the item is in another completely different part of the country. I call and ask to cancel items, and they tell me to wait another month for **** to deliver to me in CA. It takes 3-5 days to deliver anywhere in ******* using even ground transport ****.I ask to cancel the order and they keep telling me to wait, even after I tell them to read the dozens of recent reviews saying customers never received the product. This is a scam by the vendors to get paid as soon as a shipping label is created. I tell customer service that its clearly a scam and ask why they allow these companies to keep taking Amazon customers money. They dont care. Well after thousands of purchases? Im done with them. Ill use doordash or Instacart instead. They deliver same day, too.

    • Gary G

      Date: 01/22/2023

      I have been an Amazon customer for over 7 years. That includes shopping, Amazon Prime, and Amazon music. Now the Prime and Music I have been paying for by the year for the last 7 years. So now, after I had to file fraud with just about every credit card because of someone stealing my information, Amazon locked me out, including the yearly subscription. I will not do business with Amazon from here on out. I would rather do without or even buy from Target and ******* before I buy from Amazon again. I wish I had done my research, and then I would have known what kind of company Amazon is. With the Better Business Bureau, Amazon has a Customer Review Rating ****/****** Average of ***** Customer Review. I have never wanted to see a company go out of business as bad as I do Amazon. Is all I can say is do your research and stay away from Amazon.

    • Jennifer S.

      Date: 01/21/2023

      I bought 3 gift cards from Amazon (for another business) and was saving them for a rainy day. I could not find the e gift cards in all of my emails. It took an hour of chat & then phone call to tell me to call the gift card company. WHAT??!! They didnt issue the cards Amazon did. Long story short they told me there was nothing they could do. Im very upset I lost $$ to Amazon

    • Eric E.

      Date: 01/21/2023

      Ive never had a problem with Amazon before but now I get the runaround. According to their tracking system my package was OUT FOR DELIVERY yesterday, all day, with delivery expected between 4:15 and 6pm, then it gets changed to by 9pm, then at 11:30 it claims delivery still expected tonight. The delivery location is an Amazon locker located at a 24 hour facility.After midnight their tracking service says due to inclement weather the delivery is delayed. Prior to being Out For Delivery the tracking system claimed the package was received in a suburb 45 miles away 3 days ago, then it was transferred to the city the Locker is located in 2 days ago, and finally was out for delivery yesterday3 days ago there was a very small snowstorm. The roads are dry and have been for at least a day since then. There is no transparency with Amazon. To claim inclement weather is the problem after the package is apparently on a delivery truck driving on dry roads with the only weather being a cold day in December, is despicable.I try to log a complaint with Amazon.. but their service is geared towards getting nothing done other than canceling the order or claiming something else wrong that has nothing to do with Amazon themselves. Then in order to chat with a **************** Representative ** given the **** & SWITCH that their App is needed. No problem I have it in the cloud and re-download it. I connect to someone, who while Im typing out my complaint starts asking are we connected? I start into my complaint about Amazon and after some stalling they connect to a supervisor. Amazingly I get disconnected right after the supervisor enters the chat. My package which was originally going to be delivered today, and after Amazon sending me emails claiming delivery would be a day early, now claim it will be delivered 2 days late and sorry for the delay.Im glad I cancelled Amazon Prime years ago when the price increased from $79.99 to $99. Its much higher now.

    • Kate D

      Date: 01/21/2023

      This corporation is a horrid stain on our society and what we've become. Amazon has become too big to fail and as a result things such as "quality" and "safety" are erroneous. I remember a time when Amazon had some semblance of decency. It is clear this sector of the business is going downhill fast.

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