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Business Profile

Ecommerce

Amazon.com
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 125 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

      BBB accredited business seal

    • Amazon.com

      2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

    • Amazon.com

      1155 Worldwide Blvd Hebron, KY 41048-8648

    • Amazon.com

      1 Centerpoint Blvd New Castle, DE 19720-4172

    • Amazon.com

      4255 Anson Blvd Whitestown, IN 46075-4412

    Customer Review Ratings

    1.13

    Average of 4,712 Customer Reviews

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    Review Details

    • Silvia T

      Date: 07/11/2023

      Bait and switch. Purchased item was at a great price, was sent for delivery. Item was canceled and they wont honor price. Item is now 4 times the price. They only offer refund and wont honor original order. This is unlawful.

    • Sharon S

      Date: 07/11/2023

      I placed an order on June 30, 2023. At **** am July 1, 2023 I placed a request to cancel the order. I received an email stating I should give them a few days to process the cancellation. I contacted Amazons customer department July 6, 2023 and received a email after speaking to a representative who stated they would handle the situation. Needless to say the item was delivered anyway and I was informed that it could not be returned and I could not receive an refund.

    • Billy W

      Date: 07/11/2023

      My issue is with Amazon shipping. Numerous times I have paid for faster shipping with a guaranteed delivery date and that delivery is not made. I have tried to resolve this with Customer Support, but they are limited to what they can do. They attempt to "escalate" the issue to ********* never happens again, but I repeatedly have packages not delivered on time.Simply put....I am paying for a service that Amazon is not providing. If I was providing a service to Amazon I can guarantee that they would expect it to be done if it was paid for....and even come after me legally if that service was not provided. Why can Amazon customers not expect the same from them?

    • Cathy T

      Date: 07/11/2023

      Amazon will NOT give us our refund for a damaged desk! For no reason they say we have to wait for 30 days, WHY? They had *** pick it up the next business day and they got it 11 days ago. The info on our order said a refund would be issued upon receipt of return. No where does it say that we have to wait 30 days because the desk was over $300. We could get nowhere with CS and they would NOT let us speak with a supervisor! We will NEVER shop with them again. Customers beware!

    • Maureen G

      Date: 07/11/2023

      Returned a new phone in pristine retail packaging and the company only acknowledged receiving my return after several attempts at contact. Now they say refund is scheduled for July 27, more than TWO MONTHS *after* receiving my return. The site says 30 days *** for refund, and this is simply not true. This whole experience has been very frustrating and is 100% unnecessary. Do not buy ********** items from Amazon. They jerk you around endlessly on returns if it doesn't work out.

    • Shane K

      Date: 07/11/2023

      What a Worthless website!!! Can't order one simple thing without the ** account! The customer service is even more Useless then the website!!! What a Worthless website!!!!

    • Dom K

      Date: 07/11/2023

      I bought a table, the table arrived in a box that was demolished, the table was damaged with cracking and some scratches. They tell me to return it, I say ok but the box was destroyed they said sorry but we can't accept it without the box. I ask for a partial refund to keep the table and fix it and no. They offer NO solutions so they have my $149 and I have a broken table they refuse to take back because their carrier busted the box. Scammers through and through. ********************** with these big corporations.

    • nicole L

      Date: 07/10/2023

      DO NOT I REPEAT DO NOT USE THERE PHARMACY. I ORDERED MEDS THEY TOOK MY MONEY THEN 3 ***S LATER THE *** BEFORE IT IS SUPPOSED TO SHOW UP THEY NOW DON'T KNOW IF OR WHEN IT WILL BE AVAILABLE (CUSTOMER CARE SAYS) EMAIL SAYS 5 ***S FROM NOW. AND NOW I AM OUT OF MEDS. EITHER WAY, I AM A DIABETIC AND CAN NOT LIVE WITHOUT MY MEDS. AS A PHARMACY, THIS IS JUST UNACCEPTABLE. THEY NEED TO JUST STICK WITH SELLING MERCH.

    • Josh D

      Date: 07/10/2023

      DO NOT USE PRIME! For years I have had Prime. Started when it was $99 over the years they have increased the prices and lessened the services attached. recently I bought a drone and a fly more kit that cost around $1100. I will fully admit that I had no idea drones had so many rules and regs. However, I did not open the drone or the fly more kit. *** Picked up the drone and fly more kit for return. On my order form, it has no updates and says "When they receive it they will issue the refund" After days of shipping it out and not hearing anything back I contacted Amazon because I wanted to make sure they received the drone back like the shipping said they had. The person I spoke to said they did receive the return and it should take 24 to 48 hours to release it. The fact I got no update is crazy. I should not have to call in to see if my 1k plus items made it back safe. The second they received them they should have scanned them and I should have at least been notified they received my return. But Im here writing this because they admit they have had the FACTORY sealed drone and fly more kit for 3.5 business days. I contacted them today. I asked to speak to a manager. The manager did not make a call, send an email, or try anything at all to see if they could help. SO now Im sitting here waiting for my money when they have the item sitting there. I now was paying $140 for Prime... The same Prime that will change the prices to things you look at based on IP, The same Amazon that's on the news for ***** human rights violations. I mean ****** Amazon and Union. It's pretty clear they don't treat their employees right so I'm not sure why I thought they would treat me right. If Amazon lifted a finger or tried to help me in the slightest I would not have complained. I hate sounding like a ***** Jerk on the internet but I'm just so sick of companies like this just taking and taking, Always s******* over its customers any chance it gets.

    • Joann S

      Date: 07/10/2023

      Amazon sends used Amazon gift cards, purchased a gift card for a present. When the gift receiver tried to use it the gift card was already used. I was told they are not replacing it or they cannot refund my money. It will take 48 hours to look into this. The birthday has come and gone. This is unacceptable.

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