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Business Profile

Ecommerce

Amazon.com
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 125 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

      BBB accredited business seal

    • Amazon

      4400 12th Street Ext West Columbia, SC 29172-3300

    • Amazon.com

      1155 Worldwide Blvd Hebron, KY 41048-8648

    • Amazon.com

      560 Merrimac Ave Middletown, DE 19709-4652

    • Amazon.com

      1 Centerpoint Blvd New Castle, DE 19720-4172

    Customer Review Ratings

    1.13

    Average of 4,716 Customer Reviews

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    Review Details

    • Shannon S

      Date: 11/07/2022

      Been a prime member for years but the customer service just gets worse and worse! Drivers can mark your package delivered, in safe place and not delivered it at all. No photo provided of this safe place! Then tell you over nothing we can do says delivered *** pretty much call you a liar! They charge more than the actual merchant but I still bought from Amazon to receive it sooner and it's not here! Was told nothing they can do they resend but it won't be here until Wednesday! AWFUL CUSTOMER SERVICE!!

    • Mike B

      Date: 11/07/2022

      ** a Prime member for over 13 years I can honestly say I have watched first hand as this company built its self up with fast delivery and ***************** only to now not give a hoot about any of it. Recently I had a number of orders come late. They would show out for delivery and then get delivered the next day, sometimes 2 days later. After watching this happen I contacted ** through the chat window. What transpired was a conversation full of lies, promises and wording that isn't something that one just knows, it sounded like they were being trained on how to lie to customers.After reaching out to leadership and them reading the chat out loud with me, the ** rep, remember this is "leadership" laughs and says...."well that's a new one". Responding to the "extreme rush scan" the ** rep had claimed Amazon put on this delivery. Fast forward 3 months, after slowly getting items from Amazon over the course of those months things seemed to be arriving as scheduled again, so this Sunday I placed a large order for work. All items shipped and sold by Amazon and listed as next day delivery. My order totaled over $100. On day of delivery I again noticed the items still had not shipped. ALL OF THEM!!! So I reached out on chat, and I got the same lies. So I requested a call, they told me they couldn't transfer me to a US representative. So THEY just hung up. I then went back to chat window, again they called me, again told me they couldnt transfer me, when I asked to speak to a leadership member , they hung up again . I again went back to chat, this time telling them I was done and they can respond to my BBB complaint, all of a sudden a **************************************************** to a US rep. ** per my worries, the rep told me my items were in fact NOT coming today. And laughed., Yeah sorry about that. So for a company that charges a membership let me make all others aware, they have no obligation to fulfill their end of the contract.

    • De S

      Date: 11/06/2022

      They ripped my gf and I out of 200 dollars. They had a deal on the pixel 7 pro where you get 200 gift card with the purchase of one. We have proof of the deal with links and plenty of screenshots. They refuse to fix their mistakes. It is a sad way to run a business. I expected more out of them.

    • Makoto K

      Date: 11/06/2022

      How do I leave a 0-star review here? After almost two weeks from the first delivery attempt, I still don't have it. I've escalated the issue to what they call "highest level" of customer service team, nothing has changed. Almost all customer service agents offered personal follow up if I still don't get it next day. NONE of them kept the promise, including ones from the "highest level" team ("Amazon Escalation Leadership Team"). Nobody cares out about customers. Nobody is responsible on ANYTHING.

    • MB b

      Date: 11/06/2022

      Amazon consistently bans reviews of products they support. Routinely blocks account reviews but not purchase for defective, sold as new though Damaged and used products. Amazon remits 3rd world contracts access to all your banking info.

    • Johnny K

      Date: 11/06/2022

      Hello. I opened a seller account and I was immediately charged a seller fee of ***** even though I didn't select any type of account. **************** ***** thinks that I should explain to him the charges on the account and not the other way around. Amazon seller central does not have a phone number and will not call you back. It took me 3 hours to open a seller account and 3 minutes to close it. Is this how Amazon works. It's true, you really don't wanna see the sausage being made.

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