Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  3680 Langley Dr Hebron, KY 41048-9135

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  Amazon.com

  2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  3837 Bay Lake Trl Ste 115 N Las Vegas, NV 89030-4449

Review Details

• Review fromKaren E

  Date: 07/17/2023

  1 star
  Someone hijacked my Amazon account by changing the email address and password so that I could no longer get access and I had to cancel my credit cards due to a fraudulent purchase. I have called Amazon's accounts and login departments for over a MONTH now and get the same old run-around: "the problem has to be forwarded to the fraud ******* "they will get back with you in 24 to 48 hours", "we will send you a form by email for legal verification", yadda, yadda, yadda. I never hear ANYTHING back even though I have called over 10 times!!! I never received the form, either, and STILL cannot access my account. They changed the email address back to the correct one for the sign-on, but my usual password won't work. I am beyond frustrated! I need my account restored because I have a Kindle attached to it with outstanding pre-orders on books that I have already purchased, as well as a couple of auto-ships that I need. I don't know what else to do but report them, though it's not as if they give a flying rip about their customers - even long-time customers like me. This company gets an "F" rating in my book for lousy customer service. Don't get me started about the issues I've had on several occasions where I didn't receive products and had to sic my credit company on them because their refunds and returns options don't include lost or stolen merchandise and they make it impossible to call a customer service line unless you are connected through your credit company. >:(

• Review fromJeremiah C

  Date: 07/17/2023

  1 star
  Prime membership is a scam. My packages never come within 2 days anymore, it's always late/delayed. I complained to customer service and they said they would give me a $10 credit. They actually ended up giving me a $6 credit. I don't want a credit, I want my orders to actually come on time.I hope the lawsuit for them failing to meet prime delivery standards moves forward. I want in on that lawsuit.

• Review fromJULIO T

  Date: 07/16/2023

  1 star
  I pay a monthly subscription for Amazon prime shipping. While ordering the website/app will tell you it will be here within one to two days after they take your money all of a sudden the date changes. A difference in four days.!! When calling customer service they pretty much tell you sorry but theres nothing I can do! Not only do they take the money for a subscription. They also falsify information to take more money for you to buy things. For years they have been taking my money on false pretense, anybody else would be in jail!! we as customers need to stand together and sue *********************** For all of the money we paid to them on false pretences and was told theres nothing they can do. Yes there is something you can do. Do what you say or give us the money back.

• Review fromTimothy S

  Date: 07/15/2023

  1 star
  I guess the *** is an Amazon crony. They wont let you file a complaint. Instead write a review Im sick of these companies s******* over hard working citizens who spend hard earned money and cant even get quality service from them Im sick of Amazon mass retail service. Every time I order a product from Amazon they delay the delivery or send it thru another carrier(USPS) and I never receive it Im sick of it and *** should do more than have people just write a review!!

• Review fromAnthony M

  Date: 07/15/2023

  2 stars
  Had a seller on Amazon's site that tried to get my email. Amazon I thought disallowed this, however after talking with customer service about the issue. ********************** did nothing about it. The same seller still contacted me looking for my email. It doesn't seem like Amazon cares about customer safety or enforcing their own rules when it comes to shady sellers on their platform.

• Review fromWenxi Z

  Date: 07/15/2023

  1 star
  Terrible customer service, it did not help, sent me a promotion code which said i can use on prime day, so I checked the terms and try in many items, still cannot appiled, chatted and transfer to multi rep, but no one can help, they told me to call, so I called it and after 30 min talking, said it successful to applied my order that i placed, but today i checked, it did not applied, so i called and chatted again, nothing help, they dont honor it, I will never use amazon and contact them agiain, juck company

• Review fromStephen T

  Date: 07/15/2023

  1 star
  On March of this year, I ordered an item costing alittle over $1400.00 from amazon through a 3rd party *** named Palarna. The item was damaged and I call amazon to let them know that I wanted a refund. The process took well over 2 month to get the refund approved. So I got my bank involved with getting the refund returned. I was then sent a return slip that they claimed would help with the return process asuring I wouln't be charged, for returning the item. All of this was asured to me through email. It was also said to contact amazon if I were to be charged for returning the item. A week before the return deadline, I took the item to a local carrier to ship the item with the Amazon's return slip attached to the box. However the carrier could not honor the return slip. As a result, I had to pay $486.86 to return an item that was damaged when I first received it. I've contacted Amazon numerous times and have spoken with many supervisors that all asured me that they would contact the seller, goto higher departments within amazon. But in order to start their lengthy investigations, I would have to send a picture of the reciept for returning the item. After going back and forth with Amazon for so many months of this matter, on 13 July 23 Amazon decided that they will not cover my expenses for returning a defected **** that I recieved in March of this year. The automation forces choices that you don't agree to when trying to contact customer service. And when you finally get through to someone, they make the process of getting to the root of my issue very tedious due to their lack of knowlege. I can and will show proof of picture, order numbers, email reciepts, anything needed upon request. Amazons quality and integrity has fallen so low that if I could take the one star that I left for my review, I would and give it to charity.Former prime member ******************

• Review fromAdam M

  Date: 07/15/2023

  1 star
  Ordered ******* ********** 4. Amazon or carrier for Amazon misdelivered my order. The pic provided of the box in front of the door is not my address. I called Amazon and explained that the package was delivered to the wrong address. *******. I spoke to insisted that the package was delivered to the correct address. I reiterated the pic provided is not my address. Rep. said that a police report was required for stolen goods even though I said the package was misdelivered to the wrong address. I was told that they need the police report number before they will issue a refund/credit, or reship a replacement.

• Review fromNathan W

  Date: 07/15/2023

  1 star
  Recently I have ordered numerous items under Prime shipping. When ordering Prime things are to be delivered within ***** hours. This is not the case... I have to keep calling and asking where my items are. I keep receive the generic "We are sorry" response. They then try to say the items were not prime or some other nonsense. I screen shot all my orders to prove they are not. Then I check and see if there are any issues and put the item in my cart again and says same day delivery but I need to wait. Amazon is beyond ridiculous and needs to get it together and fulfill what they are promising. I am currently calling for the fourth time for an item that was supposed to be here last night and now has not even been shipped, I'm now 30 minutes into ANOTHER phone call trying to do their job for them and find out what's going on and where my items are.

• Review fromTedd P

  Date: 07/15/2023

  1 star
  Sent me a package that had nothing in it a little flier! How could you not notice it would have a big hump in it! Were they high?? As a little while back sent me syngases twice in a bubbly flier they were busted and it was my fault! And on returns they give out gift cards they have turned into a horrible business on top of that blocked me out fro leaving comments, not right!Lets get todays issue my problem to day is a bubbly package that was empty they would not take returns how can I return what I didnt get??? Then I have to wait 5 more days to get after they messed up! Someone who would do that must be high! Its would be impossible to not notice it would be bumped and fairly heavy!!! How I wish I could take a photo this os so stupid!!!