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Business Profile

Ecommerce

Amazon.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 113 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

      BBB accredited business seal

    • Amazon

      4400 12th Street Ext West Columbia, SC 29172-3300

    • Amazon.com

      3680 Langley Dr Hebron, KY 41048-9135

    • Amazon.com

      1155 Worldwide Blvd Hebron, KY 41048-8648

    • Amazon.com

      3837 Bay Lake Trl Ste 115 N Las Vegas, NV 89030-4449

    Customer Review Ratings

    1.13

    Average of 4,691 Customer Reviews

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    Review Details

    • Nooralhaya R

      Date: 05/07/2025

      Its been three months since Ive been trying to get my refund back from Amazon all I ever get is the runaround telling me an email was sent. Please reply when I reply to the email. I get a response back stating that youre writing to an email that does not accept incoming direct emails when I try to explain it to ***************** All I hear is what we were seeing you an email for you to reply if I reply to, and I keep getting the same response why should I have to keep going through this? This has been three months and they act like its a problem to refund me back something that was already returned. Ive been a 10 year customer dealing with these people and all of a sudden now this is what they do to me. Im very unsatisfied with their business and I cant even speak to somebody who can speak proper English.

    • John B

      Date: 05/07/2025

      Anything shipped on Amazon logistics is late or missing 100% of the time. **** ***** and postal service deliver without fail. Only amazon has these issues in *****, la.

    • Tia H

      Date: 05/07/2025

      I purchased a few things from Amazon including a dress for a event. I got the package and instead of the dress it was a pair of Knee highs I been on the phone over 5 xs with customer service and you barely can understand what they are saying I was supposed to recieve my money in 10 days and it's been passed the time and now they are going to say return the merchandise in which I already sent a picture of the item *** asked did I have to send it back. I was told no. Now I call again 3 weeks in cause I have a email stating it will take 10 business days for my refund I call again and now they want the knee highs back I could of sent them back 2 weeks ago.. I know ot don't matter to many but Amazon list a valuable customer. The **** don't know what they are talking about or understand especially if you have to talk to more then one person to solve a issue.

    • Joy R

      Date: 05/06/2025

      I have movies that I purchased from Amazon and complained about previously here. Now I can't watch them at all and the movies I purchased now say purchased with limitations. What is that? Amazon never used to employ fraudulent activities but they are sure hard at it now. If I paid for it I should be able to watch it. I used to have order subscriptions also but I have really cut back my purchases from them because I just don't trust them any more. Products would come broken and they did nothing. Dad to see them go down hill.

    • Nathaniel Y

      Date: 05/06/2025

      I placed an order on Amazon using a gift card, but after receiving an email instructing me to reset my password, I found that my recent orders were cancelled and my gift card balance was wiped. I reached out to Amazon support and was connected with an agent named Jojo, who abruptly disconnected the chat without resolving the issue. This was extremely unprofessional and *****************, Im left without my order and without the funds from my gift card. I need Amazon to restore my gift card balance so I can place my order again, but so far, Ive received no helpful response. This experience has been incredibly frustrating and unacceptable for a company of this size.

    • Rickey T

      Date: 05/06/2025

      I ordered items on Amazon I received only two, when calling customer service line, they keep passing you to the next person, they have no resolved the issue, I tried to fill out the form. But they keep telling me it's wrong, I can't get a replacement, I live in a apartment and I always get stuff delivered that's not mines, some knock on my door yesterday and I told them it's the wrong apartment number. Amazon drivers just wanted to deliver without even looking at the apartment number once the drop it off

    • Maribel V

      Date: 05/06/2025

      Amazon is not getting pre athorization before charging for services like prime membership after it has been canceled by the consumer. I am a consumer who has had this problem with them recently and I feel that it should be reported.

    • Brenda A

      Date: 05/06/2025

      So Im done with Amazon. I have been an Amazon shopper for long as they have been a business. One of their drivers backed into my mailbox and knocked it down. Then he drove off. My husband was home but the driver was gone by the time he got outside. My husband went to the local hub, they gave home a phone number to call. I cant get anyone to call us back or take care of this issue. This is so unacceptable!! Shame on you Amazon!!

    • Charles K D.

      Date: 05/06/2025

      Terrible business !!Ordered meds, delayed shipping and shipped to an incorrect address with an unmatched picture They will not resend to correct address !!Will only issue a refund 3-5 days however cashed my **** immediately when I made my order!!NOT A RELIABLE COMPANY !!THEREFORE I HAVE CANCELED ANY FURTHER USE OF THIS COMPANY!!!NEEDED THE ORDERED MEDICINE !!

    • Stefaan B

      Date: 05/05/2025

      I recently purchased the Advanced Scar Gel and when opening the packaging I was offered $30 if I would give this product a 5 star rating on Amazon. Easy bucks! This is pure bribery by the seller and ruins the Amazon review standards. I gladly leave a positive review where it is due but I am totally appalled by such unethical marketing techniques.
      Amazon's Policy clearly states::
      It is illegal to receive payment or any other compensation for writing Amazon product reviews, as Amazon's policies strictly prohibit it. Amazon takes a zero-tolerance approach to incentivized reviews, and violating this policy can lead to account suspension and permanent banishment from the platform. 
      So, I wrote a review on Amazon platform about this practice as to warn Amazon and other shoppers. I received following reply:
      Please edit and resubmit your review.
      Hello Stefaan ,
      We couldn't post your review because it doesn't meet our guidelines.
      Please edit and resubmit your review. Before you do, make sure it meets all of our guidelines.
      There you have it. I am wondering how many 5 stars ratings are bought or are totally fake? Furthermore, Amazon is reluctant to do anything about it. As long as their revenu keeps coming...

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