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Business Profile

Ecommerce

Amazon.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 113 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

      BBB accredited business seal

    • Amazon.com

      1155 Worldwide Blvd Hebron, KY 41048-8648

    • Amazon.com

      560 Merrimac Ave Middletown, DE 19709-4652

    • Amazon.com

      1 Centerpoint Blvd New Castle, DE 19720-4172

    • Amazon.com

      4255 Anson Blvd Whitestown, IN 46075-4412

    Customer Review Ratings

    1.13

    Average of 4,691 Customer Reviews

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    Review Details

    • William B

      Date: 05/05/2025

      Amazon seller, Lillipelle Direct, is an accounting subcontractor for Amazon named ***** *****. Mr ***** operates on Amazon under the false name of ******* **. Amazon protects this sub thru customer runarounds preventing refunds for the junk Mr ***** sells on Amazon. Buyer beware of Lillipelle Direct products on Amazon.

    • Katie M

      Date: 05/05/2025

      They dont deliver on time and the shipping manager just seems to brush it off lost one package and another came a day late! Its beyond frustrating! **************** sucks! They wont help you just blow smoke!

    • Joshua S

      Date: 05/04/2025

      Unreliable and horrible support. Nothing delivers on time and rarely to the correct address. If I can get the things I buy from any other source I always do.

    • Susan B

      Date: 05/04/2025

      Why pay for Prime when it's a bait and switch? Order a product for same day delivery, but it's running late, arriving the following day. The following day, out for delivery, but running late, it'll arrive the following day. Refunds are now taking 45 days from drop off at *** and up to 15 days when dropped at Whole Foods. Want to watch a 12 year old movie? That'll be an extra $4.99, because nothing even remotely worth watching is included in Prime Video.Amazon is now a parody of Amazon.

    • Peggy H

      Date: 05/03/2025

      I place and order for 4 items and our our business closes at 6pm. I received a notice that is was handed to me at the desk. Our whole facility is closed at 6pm gates and all. On our facility cameras, I saw two individuals get our of a car and set those packages outside the gate which our facility is on a boulevard. At 610pm per the camera an individual came on a bike and scooter in other hand got on the phone waited 15 min and loaded the packages, then another came by and picked the other up. Why would the driver put on the invoice handed to front desk and he cannot get in the facility. This is horrible. I took video an placed a police report regarding this. Yes they said it would be replaced, don't put on the invoice it was handed to front desk and you cant get in.

    • Taneesha T

      Date: 05/03/2025

      I ordered two items for a funeral that happening today. When I ordered the items? Two weeks ago and somehow the order kept getting left at the location. I called asked for some help because the delivery date KEPT changing. Of course since its in shipping status theres nothing nobody can do not even a supervisor. I couldnt even find the appropriate attire to wear to the funeral so guess what BIG thanks to AMAZON for promising that my order will be delivered in two days turned into never and I actually still dont have it and again its still in shipping status so nothing anybody can do

    • Ira F

      Date: 05/02/2025

      Ordered an item and had to return it. Amazon is charging a restocking fee which was not noted when I purchased the item. This is totally wrong and actually fraudulent on the behalf of Amazon. They state a full refund within 30 days. I think it may be necessary to start a class action lawsuit against them to help other customers who may be experiencing this issue as well...

    • Jeremy C

      Date: 05/02/2025

      I would love to see a more user friendly ********************** Music app to were we control our recently played playlists and if a customer has ********************** that should include the unlimited for the music app as well

    • Kellie M

      Date: 04/30/2025

      Was told I was going to be getting a refund for an item that I purchased through a company supported by Amazon its been over three months and I still have not received the refund. Amazon stated they paid the refund to a card thats been outdated, and has an expiration date of 2024, however this seems to be my fault and I will not be receiving the refund. Just be careful ordering anything from Amazon that is not American makes you will not get any help and they will not cover their warranties. I am out over $1000 and the product that I purchased was a hot water heater and it still doesnt work so now I will have to fork over another over $1000 for a new hot water heater because they wont even allow me to return it, and get my money back.

    • James S

      Date: 04/30/2025

      I brought a duromax generator on 3/18/2025 .which has defected carbon dioxide sensor i try to return it and was told it was nonreturnable so i call them after i contacted ******* was told it was defected they will not let return or refund my money

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