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Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 5,202 total complaints in the last 3 years.
    • 2,077 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/17/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a monthly subscription for $9.99 in July, October 15, 2022 my debit card was charged $99.99. I went online to cancel the service they said I couldn't cancel. I tried to call the number refers you to online. The chat has no one available regarding billing and you can contact them via ******** I reached out they asked for screenshots, I provided them with everything only to be told to logon and chat with someone. There is no one avail to speak with, no one avail via chat or ******** I didn't sign up for a yearly subscription. I'm requesting a refund.

      Business Response

      Date: 10/25/2022


      Hello *************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your billing y issue as to Microsoft product.A senior member of our Microsoft Team will start an investigation related to this matter and contact you directly. Your new Service request is 7009203005 

      Sincerely, 
      Microsoft Corporation.

      Customer Answer

      Date: 10/26/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:10/17/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** had multiple attempts to reach customer support to address this issue. I have been hung up on, put on hold and been passed around. A couple of years back I have purchased a surface go and it just stopped working. There was no physical damage to the device, it turns on but says no bootable device many customers are having the same issue. I have tried the trouble shooting directions to use a USB to fix the problem but did not work. It was posted on their website so they are aware of the system issue. The device only comes with 1yr manufacturer warranty but the device is defective. In order for it to be fixed microsoft is charging over $200 to send a replacement when this issue is happening to a bunch of consumers. Ive had plenty of laptops that are way older that still works because I take good care of it. It is not fair to pass down to consumers the burden of a defective product. I am infuriated with the lack of customer service from this company when I have been a loyal customer of the brand for years. Even to this day I have 365 subscription, xbox, etc. I have never encountered a problem like this before and the one time I needed them to address an issue, I got slapped with a bill for something that was not responsible for. It seems the manufacturer warranty is short term because they have no confidence in their own product lasting long and they want to pass down the burden to their consumers to collect more money. I feel cheated and I would never buy a microsoft product again. For a billion dollar company to show lack of compassion and support to their customers is just outrageous. I use my device for school and lost important files because it broke down during my finals. I wish they disclosed: buyer beware it will breakdown on you for no reason. Please do better.

      Business Response

      Date: 10/25/2022

      Dear *************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Surface Replacement. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7009203897.

      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 10/25/2022

       
      Complaint: 18232981

      I am rejecting this response because: They only sent me an email for the ticket number but no actual email correspondence with a real person. No phone call received either.

      Sincerely,

      *************************

      Business Response

      Date: 11/08/2022

      Dear *************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau. After investigating your case ********** we see that our agent was in communication with you regarding your issue, please continue to work with them towards your solution.

      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 11/16/2022

       
      Complaint: 18232981

      I am rejecting this response because: I am currently waiting for the replacement.

      Sincerely,

      *************************

      Business Response

      Date: 12/13/2022

      Dear *************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Replacement Device. We sincerely apologize for all of the issues you have experienced until now, we created a new case in order to investigate your issue a senior member of our **************** and Support Team will contact you directly to work toward a resolution. Your new case number is 7010763709.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:10/16/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was attempting to open a new word document and it says I have to pay but I already have a subscription that expires in December, in which I never created an account. And if I did, microsoft has no way of finding it on your site. I created an account today, but it didn't solve the issue. This an issue because I need to write an send a document off today. I took pictures of my subscription and the error in Word.

      Business Response

      Date: 10/21/2022

      Dear *******************,


      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7009074018.


      We will monitor your support case through resolution.


      Sincerely,


      Microsoft Corporation

    • Initial Complaint

      Date:10/16/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      8/12/2022 amount $179 I have sent my controller in for a repair/replacement and I received four separate replaced but all of the controller are defective. It took about 2 to 3 weeks to just received one and they do not want to give me a refund or a voucher to buy a new one off of the website instead of getting a use replaced controller.Order number of the replacements **********

      Business Response

      Date: 10/20/2022

      Hello *********************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox controller issue. A senior member of our Microsoft Team will start an investigation related to this matter and contact you directly. Your new Service request is 7009051716 

      Sincerely, 
      Microsoft Corporation.

    • Initial Complaint

      Date:10/15/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB,My sincerest apologies. I initially filed a complaint back in August. It was assigned case #********. You sent response back but I somehow did not get chance to respond. To recap, I wrote that we purchased couple items on their online store on 04-19-22 and received on *****. After chatting with their **************** on *****, we were informed that we could return the unused item back for refund. They emailed us a *** label which we used to send the item back. According to the *** tracking number, it was received on *****. Ever since then, we have been trying to get refund added back to our account. On our last call 2 weeks ago, they said the package included no items. This is not true. We even took photos of the item prior to sending back. They can check the serial number to see it has not been activated. We are still waiting to get refund.---Microsoft responded by stating following:Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox game pass refund request. After further review, based on your account ******************* you were refunded on April 29,2022. Order ID: ************************************. Amount refunded ***** USD. In case you have not received the money back contact your local bank, since Microsoft already proceeded with the refund.---Microsoft's response contains several mistakes.1. My email is ******************* Their response has ******************* 2. They state my refund was given on April 29. My return package was not even received at their warehouse until May 03. Why would they refund prior to receiving the item?3. I purchased the item using my Microsoft credit. I did not use credit card or any other form of payment. To prove we did not get the refund, attached is screenshot of our account history. The 2 lines for credits were my purchases of Xbox gift cards.We still have not received any refund for our return. Thank you.

      Business Response

      Date: 10/24/2022

      Dear *************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Refund. A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution.Your new case number is 7009169656.

      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 10/24/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me (if they indeed reach out to me).

      Could you leave this complaint open until I hear from them? I've also attached photos of the item that I returned that I did not receive the credit.

      Sincerely, 

      *************


    • Initial Complaint

      Date:10/15/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please redirect me to someone who works with the ********************* I have attempted to have my account deleted due to harassment, and I have been ghosted by ****** support. I have no choice but to try to speak to them via the Better Business Bureau.

      Business Response

      Date: 10/20/2022


      Dear  *************************




      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding of your subscription membership. However, a senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is  # Service request   # ********** was created.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:10/15/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10/15/2022 Microsoft went into my online account and took all of my saving $2000.00 dollars, when I did not know how they even knew how much that I had. I am not rich, like them, I made a mistake when I was making out my refund amount online, (which I do not thick I should have not done it , they should of had to do it ) and Instead of putting $300 I added the extra 0 . I would of paid it back it was a mistake but they took all that I had, can you do any thing to help me, please, thank you, *************************

      Business Response

      Date: 10/21/2022

      Dear *************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. Please If you have not yet contacted support about this issue, please visit https://support.microsoft.com/en-us or call ************ to receive assistance via chat support.

      We will monitor your support case through resolution.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:10/14/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Thursday, October 13th 2022, I had attempted to sign in to, and play on my Xbox. Upon signing it said there was some error that needed to be fixed online. I had forgotten my password, so I attempted to recover the account. It says now that Ive had Too many attempts despite seeming dead accurate infor regarding my account, such as payment info, emails, even the device ID on the **********************. I have spent money on the gamer pass, Xbox live etc. and Im frustrated because I cannot get a hold of an ACTUAL person to better help me,as theyre automated system(s) are useless.

      Business Response

      Date: 10/21/2022

      Dear *************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team again to investigate this matter and work with you directly toward a resolution. Your new case number is 7009086477.

      We will monitor your support case through resolution.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:10/14/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Microsoft block my computer and wants me to pay ****** to fix it

      Business Response

      Date: 10/25/2022

      Dear ***************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. Please If you have not yet contacted support about this issue, please visit https://support.microsoft.com/en-us or call ************ to receive assistance via chat support.
      We will monitor your support case through resolution.


      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:10/14/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being charged monthly for a service I am not using and I can't reach anyone to cancel the account. I do not know the account info and cannot get anyone one on the phone without it. I have been being charged for months and do not know what to do. The only information I have is the credit card number for the account being charged.

      Business Response

      Date: 10/19/2022

      Dear ******************************************




      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding of your subscription membership. However, a senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is  #
      Service request   # **********   was created .
      .

      Sincerely,

      Microsoft Corporation

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