Business Profile

Computer Software Developers

Microsoft

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,743 total complaints in the last 3 years.
2,393 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/23/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
go to use sign up for esu and get Something went wrong We cant enroll you in Extended Security Updates right now. Close this window and try again. On Windows 10 64 education and many on feedback hub app saying thay cant sing up either
Business Response
Date: 10/31/2025
Dear *** ****,
Thank you for your response. After reviewing your complaint and recent service request **********, our support team confirmed that you can share your feedback regarding this experience.
Please note that Windows 10 is now out of support. Based on the information you provided, your device is running Windows 10 Education edition. Here are some important details:
Education edition is not eligible for consumer self-service ESU enrollment (the Enroll now option in Settings).
ESU for Education edition is available only through the ******************************* (VLSC) or a Cloud Solution Provider (CSP) purchase. This means enrollment must be handled by your organizations IT administrator or licensing partner.
If you are an individual user and not part of an organization with a commercial agreement, you will not be able to enroll in *** through the consumer flow.
If you would like to speak with our support team again, please visit:
************************************************
to receive assistance via chat support.
Beyond this, we will not be able to provide further assistance on this matter.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 10/31/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** ****
Initial Complaint
Date:10/22/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Sunday October 12 2025 3:45am I received an email from **** about possible fraudulent charges on my account. I immediately opened my bank account app and noticed one of the 3 attempted charges was pending for $215.23 from Microsoft ******. Based one the day and time I was out of luck on speaking with customer service. On Sunday afternoon I received a call from **** who went over the charges with me and immediately closed my card for fraud, I was told to contact my financial institution on Tuesday since Monday was a holiday. Several emails were sent to me from Microsoft saying that someone named ***** ******* was added to my family, ***** requested to buy Robux and needed my help because his funds were insufficient. ***** was then removed by I am not sure who because no one had ever added him in the first place! This was after the charge had already went through! I have submitted all documentation to ****** as well as Microsoft and my financial institution and my claim has been denied by all 3 businesses! ****** has stated that they can not give me a reason as to why my claim was denied and I will need to contact my financial institution to proceed any further action! I am now out of $215.23 with no help from ****** Microsoft or my financial institution! ****** also came to a decision after submitting several documents in my favor with verifiable proof in a matter of minutes when I feel like they did not do any type of investigation at all! I have been a ****** customer for over 5 years and have not had but 2 transactions with one of them being fraudulent. ****** nor Microsoft has been no help in coming to a resolution!
Business Response
Date: 10/27/2025
Dear ***** *****,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding the ****** Robux Purchase on your account.
We have contacted a senior member of our Accounts and Billing Support Team to investigate this matter and work with you directly toward a resolution. Your new case number is ** 7090004064.
We will monitor your support case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 11/03/2025
This has since been resolved and a refund has been processed. Thank you so much for your help I greatly appreciate it
Initial Complaint
Date:10/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an issue with ********. Technical support is unwilling to go through the steps they suggested to resolve it. What occurred is my OneDrive storage got close to full. I have 2TB and so I removed .3TB from the drive. However it is still showing as 2TB on my account. When you calculate the total OneDrive files that are synced on my desktop it is only 1.7TB, not 2TB. So I have no idea what is going on. Everyone kept telling me to buy more storage so I requested a supervisor to help me address the actual problem. After some back and forth and sending screen shots, the agent said that this could be the issue:Ghost files or residual sync data are still being counted.Version history or hidden metadata may be contributing to the reported usage.There may be a delay in OneDrives backend recalculating storage, especially after large deletions.I asked him how to fix this and next steps and he asked me for a screen shot. I didn't understand what he wanted so I asked if he could clarify. Then he told me that it was my problem, I have 2TB and to buy more storage and refused to go through the above steps. I am just looking for a tech support agent to help me go through technical support to solve the problem. The agent who refused to go through the steps he suggested is:****** K from the One Drive Escalation Team
Business Response
Date: 10/28/2025
Dear ***** *****,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding unrecognized OneDrive issue . We have contacted a senior member of our technical team to investigate this matter and work with you directly toward a resolution. Your new case number is 7090094532.

Your case has been assigned to an advocate. They will reach out to you within the next ***** hours. We will monitor the support case through resolution.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:10/22/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint because my Sea of Thieves account (Gamertag: JuZaK XD) was unjustly banned.I have received no evidence or explanation for this enforcement action. The reports that led to the ban appear to have been made unfairly.Furthermore, I am blocked from submitting any appeals through the official support portal, leaving me unable to challenge the decision or review the alleged reports.I have attempted to contact ********* and Microsoft Support multiple times, but all responses have been either automated or blocked, providing no clarity or opportunity to appeal.I believe the ban is completely unfair and request a full review of my case, along with a transparent explanation of the reasons and any evidence that was used to justify the ban.If the review shows that the ban was applied incorrectly, I request that my account be reinstated immediately.
Business Response
Date: 10/28/2025
Dear *** *******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your concern about the Sea of Thieves account ban.

Please note that Microsoft does not have control over enforcement actions related to Sea of Thieves. These decisions are managed exclusively by *********, the developer of the game. As such, this matter falls outside the scope of Microsoft Support.

For further assistance, we recommend reaching out directly to Rare Support or the official Sea of Thieves Support team for a detailed review and resolution.

Thank you for your understanding.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:10/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was permanently banned on the Xbox platform, meaning I can no longer access or play any video games or extra content I purchased on those video games in the last 10 years of being a consumer. I was never issue a reason for my ban and the appeal was shut down immediately with no way of doing another appeal. All I want is a reason for the ban, and a fair chance to defend the ban.
Business Response
Date: 10/28/2025
Dear ******* ********,

Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding your Xbox Live account. Your Gamertag was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox Live.?

We have taken additional steps to review and reconfirm the enforcement action taken against the Gamertag and stand behind the decision. For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below. Xbox has no obligation to provide you with specifics regarding your violation.?

You can review the full Terms of Use at: ********************************************************************;

You can review our Microsoft Services Agreement here: *******************************************************************;

You can review our Code of Conduct at: ********************************************************************;

For additional information regarding your ban or to file a case review, please visit **********************************************. After signing in?to?*************************************************** the?account that received the suspension?(or the parent account of a child account that received the suspension), you can navigate to the Enforcement History section of the website?and see your active?and completed suspensions.?There is a drop down labeled Reason for action that you can click to see the exact text?that resulted in the suspension.?If non-text content?was part of the violation, you will see a message that says?This action occurred due to infringing image, audio, or other multimedia content in sent messages.

No refunds will be provided as outlined by our services agreement.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:10/21/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a hack on my computer. The Microsoft system detected a hack. Had me not shut down and call a number. They said I was hacked and took control of my computer. They then said that they were at point of releasing the hack but I had to release my bank information on BBB form sending me a refund. Better Business Bureau. When I refused a refund because I don't maintain a bank account they refused to relieve my system. I told them I refused. I need some direction.
Business Response
Date: 10/28/2025
Dear ****** ******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your concern about your PC being hacked.

After reviewing your Microsoft account, we did not detect any unusual activity. If you notice charges that you do not recognize, please contact your bank immediately. If charges have already been processed, we recommend disputing them directly with your bank.

To maximize the security of your Microsoft account:
Ensure your security information is up to date.
Enable two-step verification for added protection.
Change your password regularly to maintain account security.
If you are experiencing issues with Windows, please reach out to Microsoft Support for assistance.
If you have an existing service request for this issue, please update your claim with that number and we will be happy to help.
If you have not yet contacted support, please visit ************************************************ to receive assistance via chat support.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 10/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:10/21/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So i did a search for dental services and asked Microsoft co pilot please find me dentist that accepts mo health state insurance in said aspen dental it actually out of network and had waisted 20 dollars in gas Iam not happy plus
Business Response
Date: 10/28/2025
Dear ***** *******,

Thank you for reaching out to Microsoft Corporation via the Better Business Bureau.

Please note that we are unable to issue a refund in this case. Copilot is an AI-powered tool that provides information based on publicly available sources, which may occasionally include outdated data. As such, its recommendations should not be considered a substitute for direct verification with service providers.

We understand your concern and regret any inconvenience caused. Unfortunately, we are unable to provide further assistance regarding this matter.

Thank you for your understanding.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:10/20/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My xbox live account was banned with no explanation and my appeal was immediately rejected with absolutely no explanation. I invested alot of money into the account it was absolutely unfair to be banned indefinitely with no explanation and not receive any kind of explanation for the action. I would like for the ban to be reversed so I can have access to my purchased content which is all blocked off due to this unfair ban penalty. No foul play was involved in the ban decision on my end and I am now unable to access my purchased content. Being banned with no explanation or opportunity for appeal is outrageous and I would like to be contacted and for these actions to be reversed or atleast to be contacted by the company in regard to these actions. The images will be attached of the proof of no details and the account ownership.
Business Response
Date: 10/21/2025
Dear ********* *********-******,

Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding your Xbox Live account. Your Gamertag was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox Live.?

We have taken additional steps to review and reconfirm the enforcement action taken against the Gamertag and stand behind the decision. For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below. Xbox has no obligation to provide you with specifics regarding your violation.?

You can review the full Terms of Use at: ********************************************************************;

You can review our Microsoft Services Agreement here: *******************************************************************;

You can review our Code of Conduct at: ********************************************************************;

For additional information regarding your ban or to file a case review, please visit **********************************************. After signing in?to?*************************************************** the?account that received the suspension?(or the parent account of a child account that received the suspension), you can navigate to the Enforcement History section of the website?and see your active?and completed suspensions.?There is a drop down labeled Reason for action that you can click to see the exact text?that resulted in the suspension.?If non-text content?was part of the violation, you will see a message that says?This action occurred due to infringing image, audio, or other multimedia content in sent messages.

No refunds will be provided as outlined by our services agreement.

Sincerely,

Microsoft Corporation

Customer Answer
Date: 10/21/2025

Complaint: 24041821

I am rejecting this response because:
I understand you guys are following policy and are not obligated to disclose information. If the decision is firm and there is nothing to be done, I understand. I simply am unable to access game progress (Apex Legends), a game which I hold dearly and put many hours and investments into (The account had no violation related to this game and or EA account without a doubt), on a separate platform to transfer the data where a violation of policy was not committed, due to the system instantly sending an error message due to the ban and not allowing cross progression. The company in question (**) has no control over this and strictly has to go through the xbox support which I cannot access. I would like to compromise, what if the xbox account remained banned but I was atleast able to link my account to said platform and recover my xbox game progress and continue to play on steam with no connection to xbox live services or simply pass the progress to the ** account and completely rule out the xbox account which is banned. That would satisfy my concerns and I would like to work towards a possible solution for this one request. Would that be a possibility?

Sincerely,

********* *********-******
Initial Complaint
Date:10/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I requested a refund for a game a month ago and never received said refund
Business Response
Date: 10/21/2025
Dear **** ****,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding the refund. We are unable to verify your account or locate a service request associated with the information provided in your claim. Please provide the Microsoft Account email address associated with the game.

If you have an existing service request for this issue, please update your claim with that number and we will be happy to help.??

If you have not yet contacted support about this issue, please visit ************************************************ to receive assistance via chat support.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:10/20/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My partners social media account was hacked on October 10th, 2025. She then started restarting her account information including Microsoft. She now cannot get into her Microsoft account which she needs for school. She is able to put her password in but its not enough for Microsoft. Both the phone number and other email on file are outdated, weve gone through the account recovery form multiple times which is basically impossible to successfully do as the answers probably have to be so precise even if you know them you dont know what punctuation to put where, what information matters, etc. weve been in contact with multiple contact support agents which all of them tell us the same thing that we have to wait the 30 days which is unacceptable, she cant just drop her school work for 30 day. I dont understand if what the point of the 30 days is if we know the info now vs then? Like why cant I just input it now rather than 30 days from now?
Business Response
Date: 10/27/2025
Dear Chase Centis,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request. To be able to get in touch with you in the future, if needed, please leave another Email address that you have access to attached to your reply.

Please visit ************************************************ provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided.
Sincerely,
Microsoft Corporation

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