Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Microsoft has 93 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Microsoft

  1 Microsoft Way Redmond, WA 98052-8300

• 

  Microsoft

  1 Lone Tree Rd S Fargo, ND 58104-3911

• 

  Microsoft Corporation

  5431 E Williams Cir Ste 200 Tucson, AZ 85711-7501

• 

  Microsoft Store

  4200 Conroy Rd Orlando, FL 32839-2400

• 

  Microsoft Store

  9255 Towne Centre Dr Ste 400 San Diego, CA 92121-3037

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov. 4, 2024, I purchased Clipchamp ******* Video editor from Microsoft for $83.59. I never received any ******* services. When on the phone and REAL Customer Chats [texting over internet] for more than 2 hours on April 17 and 19, 2025 Case #**********, they could not help me. Upon further cancellation of services they later said, "I can't final any account [subscriptions] for you," under any [of my gmail nor yahoo] addresses with your name. I paid for services with a Discover card, and received a "Renewal" notice five months into subscription. I lost nearly 15 hours in trying to export a 14-min video needed before April 21, 2025. I have copies of emails to their Service Centers, Screen Shots of Bot/Real Texts and evidence of downloading their program, Titled "*******". Unfortunately, I have deleted account and program from computer as it was taking up 20GB and I couldn't edit other videos using alternative APs. Still, I have screenshots of that 20GB in my Hard Drive, and other evidence.I would like the video "Songkran Day 2 Sunday, April 13, 2025" or ""xSongkran Day 2 Sunday, April 13, 2025" sent to me [if it is in their CLOUD] as I've processed it three times, only to have it claim, "Couldn't Download - Disc full", even after I'd reduced all videos sizes and deleted more than 10 extra GB from my Hard Drive. Additionally, Microsoft must return my $83.59 for no services were ever provided - none of their "*******" extras were ever available to me when I attempted to use them.Thank you for your timely attention to this matter,***** ******

  Business Response

  Date: 06/12/2025

  Dear ***** ******,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
  
  We will monitor your support case through resolution.
  
  Sincerely,
  
  Microsoft Corporation

  Customer Answer

  Date: 06/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I have four subsequent documents (screenshots) of emails from Microsoft asking for renewal of Clipchamp account but since Im on my phone and phones are in laptop, I cant send them right now. 
  
  Sincerely,
  
  ***** L. ******

• Initial Complaint

  Date:06/04/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am paying a subscription for Microsoft 365.Last week I contacted Microsoft because I shared a folder with someone that is in onedrive. When we both were making edits in documents within the folder, a message kept appearing that said "you can't make this change because this selection is locked". I was using the desktop version while the other person accessed the file via the web. As a result, I eventually accessed the document via the web because we just could not get work done. We were unable to work productively. There are absolutely no protections or controls on any of the folders/files/documents. I explained this to Microsoft.When they replied (agent names **** *.), they asked for screenshots and recordings. I sent them all of them, including a screen recording. They claimed that they could not access the recording which is false. Ignoring everything I explained to them, they insisted that I have some kind of protection on the document which I do not. After some back and forth, they told me to attach the recording to my email, which I did. Even AFTER that, Microsoft had ANOTHER random customer support agent named ******* ***** who REPEATEDLY copied and pasted the same text to me. I requested that he refrain from spamming my inbox and that there was ALREADY an email thread. Why is UkTrash emailing me in a separate email?His response was to threaten to close the case and mark it as resolved despite them not proving any assistance and fixing the issue...and I am paying for this. This is not free. ********* has continually raised the subscription cost without providing any tangible benefits and no customer ************: **********

  Business Response

  Date: 06/13/2025

  Dear **** Az,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance.We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

  We will monitor your support case through resolution.

  Sincerely,
  Microsoft Corporation

  Customer Answer

  Date: 06/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Mayo Az

• Initial Complaint

  Date:06/03/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I played fortnite on my xbox console last night then went to bed I woke up and instantly got permanently banned im at 0/8 strikes so I've done nothing wrong and I reported a guy because he told me to kill myself that was the last message but I didnt put anything bad or anything

  Business Response

  Date: 06/10/2025

  Hi ***** ****,
  
  Thank you for contacting us. Here are the Official Microsoft support channels **************** or visit ********************************************************** to reach one of our agents to gain assistance. Once you have contacted support you will receive a case number. Additionally you can contact the enforcement team by submitting an appeal to your suspension **********************************************************************************************************  
  
  Sincerely,
  
  Microsoft Corporation.

  Customer Answer

  Date: 06/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Doom: The Dark Ages Premium Edition for PlayStation 5 through the PlayStation Store for $100. Upon release, the game has major visual quality issues on PS5, PS5 Pro, and XBOX, including broken HDR implementation, severe image blurriness due to broken sharpness slider, and the absence of robust visual quality/performance settings that are common in modern AAA games. These problems are not subjective; they are being widely reported by other players across ******* platforms and forums.I contacted PlayStation support (case #******** and #********) and was denied a refund twice, despite playing the game for only an hour and explaining that the product is not functioning as expected and does not meet the advertised standards for a next-gen ******* game. I was not given a clear reason as to why and when I pressed further the conversation was ended.Since the game is published under Microsoft through ********/id Software, I am bringing this issue to your attention because I believe the product, as released on PlayStation, does not meet basic quality expectations and has technical issues that should not be present in a $100 game.Desired Resolution:I would like either:A patch or clear confirmation that a fix is coming soon to address the blurry visuals, broken HDR, and lack of quality options on PS5 OR A full refund so I can purchase the game again on a different platform (e.g., PC) where it performs as expected.I am not attempting to keep access to the game for free, I simply want a version of the product that works correctly. If a fix is not being prioritized, then I believe a refund is a fair and reasonable solution. If a refund is offered I would have no issues having my lisence to the PS5 edition of the game revoked.Thank you for your time and attention.

  Business Response

  Date: 06/09/2025

  Dear **** *****,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint, we noticed you purchased the game from another company, and only they can assist you with this matter. Since the game was bought using a PlayStation account in the PlayStation store, it is entirely under their control. Please work with them to acquire the refund for your game. Unfortunately, in this case, we are unable to take any action.
  
  Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.
  
  Sincerely, 
  
  Microsoft Corporation

  Customer Answer

  Date: 06/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:06/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Microsoft updated my pc to windows 11 and now because there software blocks any attempt in moving the taskbar. my 3k$ OLED Screen is in risk of burn-in damage now. because the task bar is unmoveable and due to a error almost unhideable. I normally keep my taskbar on my alternat screen witch i can no longer do because of Microsoft! i require them to fix this! and *** tried contacting there support first but they were no help at all. there's no reason i cant have my task bar on my alternat screen and the fact Microsoft is actively blocking any 3rd party apps that fix this is Criminal. What happened to windows 10 being the LAST version change Microsoft! LIERS! Microsoft is staffed by liars and cheats!. further more i now must constantly fight with the task bar errors and reverting to the older version is only Band-Aid considering there killing windows ************************************************************************************************************************************************************ any more i will be posting feedback thru there official channels EVERY SINGLE DAY! until they address my concerns. i only hope that any others with the same concerns also follow the path iam trying to set its not ok for business's to bait and switch there customers or purposely break there product for no apparent reason.

  Business Response

  Date: 06/06/2025

  Dear ****** ****.
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
  
  We will monitor your support case through resolution.
  
  Sincerely,
  
  Microsoft Corporation

• Initial Complaint

  Date:05/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Minecraft ORDER RECEIPT Order ID:#************************************?Transaction ********************* Hello,This is a receipt for your Mojang Studios order. We recommend that you print this email or save it to your computer.?It will make it easier for us to help you should you lose access to your email *********** have successfully made a payment to Mojang AB using *************************** Mon May 23 06:59:55 UTC ************: ** Purchased items:* 1 xMinecraft: Java Edition at USD ***** * x``* Sum: USD ***** DownloadMinecraft: Java Edition We purchase Minecraft for Mac with this **************************** is making it impossible to contact them ... the login leads to a place showing that we don't have any orders, but as you can see plainly above I do.

  Business Response

  Date: 06/06/2025

  Dear ***** ******,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution. Your new case number is **********.
  
  Sincerely,                                                                                           
  
  Microsoft Corporation

• Initial Complaint

  Date:05/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After not using my computer to play minecraft for many many years, I decided to come back and launch up my Mac version of the game. I had re-purchased the Bedrock version for my Playstation 5 to play on my console but wanted to come back to the Java version to try out some modded worlds. I had purchased the Alpha version of minecraft way back when they were charging $15 for the premium account, so I assumed I would just log into that account. Much to my surprise it seemed as though the original accounts all needed to be migrated to Microsoft Accounts by 2023. I was not notified anywhere that I needed to do this to keep my account. Logging in to my original email and looking as far back as 2019 I had no emails from Mojang or Microsoft telling me that I would straight up lose access to my account that I paid for over 10 years ago. After trying to talk to support they doubled down on the fact that I was notified, even though I had not received a single correspondence from them stating to do so. I feel like this is stealing and would like my account to be reinstated or at least be given a redemption code to reactivate my account. They state in their email that "Our migration process has been conducted in adherence to all relevant laws and regulations" which I think is completely false as I was never notified to do so and feel as though I was robbed of a product I paid for. Not only did I buy the product once on my PC but I also purchased the Product for Playstation, so to ask me to buy the same product a 3rd time because you didn't notify me is a pretty crazy ask. I would love BBB's help with this matter.

  Business Response

  Date: 06/04/2025

  Dear ***** *********, 

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Minecraft Account. Minecraft Java Edition account migration was announced in October 2020 and began in June of 2021. Both the announcement of migration and the beginning of the process made international gaming news. 
   
  We sent monthly emails reminding players to migrate their accounts beginning in June of 2021. In 2022, we messaged players that they would no longer be able to play if they did not migrate their accounts. Also, in 2022, we began blocking play for players who had not yet migrated. We extended the migration end date multiple times over the two years migration was available, finally ending eligibility in September of 2023. 
   
  Once migration ended in 2023, we offered a 90 day grace ******* for which we offered players a fresh license for the game. This grace ****** ended in December of 2023.
   
  We are unable to further migrate accounts and refunds are not available. 
   
  The migration process met all international regulations. 

  Sincerely, 

  Microsoft Corporation

• Initial Complaint

  Date:05/30/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have spent over 15 hours on the phone trying to cancel a subscription. My number now appears to be blocked. Since Microsoft will not allow me to contact them, I will need them to contact me. I simply need to cancel a subscription I am paying for, for a product that stopped working just a few months after purchase. This should take 5 minutes, but instead has taken about 4 months.

  Customer Answer

  Date: 06/03/2025

  This issue has since been resolved. After being forced to call from multiple different phone numbers I was finally able to speak to a representative that, instead of hanging up on me in a transferred call, gave me 5 minutes of his time and resolved the issue. It only took me multiple hours of effort, but it is now resolved. I no longer require Microsoft to reach out to me.  
  
  Thank you, 
  
  **** *******

• Initial Complaint

  Date:05/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Refund Request for Xbox Orders #********** and #********** Dear Microsoft Support,I hope this message finds you well. I am writing to formally request a refund for two recent Xbox game purchases associated with the following order numbers:Order Number: ********** Order Number: ********** Both of these titles have proven to be extremely disappointing and problematic. One of them (Order #**********) offers barely 20 minutes of repetitive gameplay before resetting back to the beginning, with no new content or meaningful progression. Additionally, the game crashes in the middle of matches, making actual playtime closer to 10 minutes before a forced restart. This level of instability and lack of content is unacceptable for a full-priced game.The second game (Order #**********) is equally frustrating. It is critically rated at 2 stars or below and has been widely criticized by the community. Despite numerous attempts to contact the developers directly regarding issues with the game, I have received no response. The lack of support and unplayable experience has left me with a product that is not fit for purpose.Given the circumstances, I kindly request a full refund for both games. I am happy to receive the refund either as a credit to my Xbox gift card balance or returned to the original payment methodwhichever is more convenient on your end.I appreciate your time and attention to this matter and look forward to a resolution.Sincerely,**** ********* Xbox GamerTag IAMF4WK3S **********************

  Business Response

  Date: 06/12/2025

  Dear **** *********,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a new senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

  We will monitor your support case through resolution.

  Sincerely,
  Microsoft Corporation

  Customer Answer

  Date: 06/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:05/30/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was randomly logged out of my primary Xbox live account a week ago and have not been able to log back in since. I have had my Xbox account for nearly 20 years. I am filing this complaint due to an unresolved account access issue with Microsoft Xbox and a lack of proper customer support despite multiple attempts to resolve the problem. I keep getting the run around and authomated responses. Complaint Details: In May 2025, I made multiple attempts to contact Xbox support about an account I can no longer access. I am a long-time, loyal customer, which is evident by my older gamertag. The issue stems from the fact that Hotmail (which is my primary email on Xbox live) is making me authenticate my old backup yahoo email which is over 20 years old I no longer have access to that email and therefore cannot complete Xboxs authentication process.I am simply asking to update the email on file to my current Gmail address. However, the ** assistant cannot help with this, and when I reached live customer service representatives, theyve been dismissive and repeatedly redirected me back to the ** which leads to nowhere. I am still being charged for services I cant use, and I feel Microsoft is taking money without providing access or adequate support. Definitely fraudulent behavior taking money for services and not allowing me to access account. I keep getting the run around with Yahoo, Microsoft and Hotmail. Desired Resolution: I am requesting a manual update of the email address linked to my account so I can regain access. I have had that account since 2006 and have spent thousands of dollars and STILL being charged for an account I cannot access because of the terrible security. I also urge Xbox to review and improve its customer support options, especially for cases that cannot be handled by automated systems. This is theft. Next step is contacting my bank to get my money back on my card if I get another automated response and this isnt resolved properly. Tired of this.

  Business Response

  Date: 06/05/2025

  Dear ***** ******,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint, we investigated the account mentioned in the provided pictures and did not find any issues with the Xbox account you mentioned. Please note that only the Xbox enforcement team can revoke bans, so if you have further questions, contact them directly using the following link: **********************************************
  
  Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.
  
  Sincerely, 
  
  Microsoft Corporation