Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Microsoft

  1 Microsoft Way Redmond, WA 98052-8300

• 

  Microsoft Corporation

  8055 Microsoft Way Charlotte, NC 28273-8106

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  Microsoft Store

  8001 S Orange Blossom Trl Orlando, FL 32809-7654

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  Microsoft Inc

  1065 La Avenida St Mountain View, CA 94043-1421

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  Microsoft Corporation

  5431 E Williams Cir Ste 200 Tucson, AZ 85711-7501

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Xbox account of over 9 years was permanently suspended on July 23rd, 2025, at 4:07 AM ADT, for alleged inappropriate conduct or content. The issue is that I had not used my Xbox or any Microsoft service for several days prior to the suspensionI was away on vacation in ******** and didnt have access to my console or account. I only discovered the suspension when I returned home and turned on my Xbox around 6 PM ADT.I believe my account may have been compromised and someone else accessed it while I was away. I immediately submitted an appeal to Xbox/Microsoft through their official enforcement website, but I have not received a meaningful response or explanation.This account holds years of purchases, achievements, and an active Game Pass Ultimate subscription. I am seeking a proper investigation into the suspension, as I believe it was done in error or based on actions I did not commit. *** had this account for nearly a decade with no prior enforcement issues.

  Business Response

  Date: 07/30/2025

  Dear ****** *****,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution. Your new case number is **********.
  
  Sincerely,                                                                                            
  
  Microsoft Corporation

  Customer Answer

  Date: 07/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:07/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just bought my xbox Series x and a few days later, it was console banned from Xbox Network, I didnt do anything wrong, if it was by accident, then i wasted over ****** for nothing... Please help unban me from Xbox Network!Gamertag : DntNeed5Outs Xbox Serial Number : ************** Email : *********************

  Business Response

  Date: 07/28/2025

  Dear **** ******,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

  We will monitor your support case through resolution.

  Sincerely,

  Microsoft Corporation

  Customer Answer

  Date: 07/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a game bundle on 07/16/2025 titled Batman Arkham Collection. This bundle has 3 games as well as in game content. At the beginning of the game, I was given information that the game uses an auto save feature that saves your games progress as you play. After playing the game for a short period of time, approx 1 hour, I turned the Xbox console off. When I returned to the game the next day I noticed the game had restarted my progression to the very beginning of the game losing all my progression. Thinking this was an error on my part, I played the game again for a period of one hour. Before existing the game this time, I quit to the main menu and then relaunched the game to make sure the game was where I left off. On the third day I returned to the game and was sent back to the very beginning of the game losing my progression once again. All three games I purchased are missing a critical function in order to play properly. The game is not intended to be played in one sitting nor is it eco friendly to keep the Xbox console on 24/7. Microsoft and the Xbox store sold me a game bundle that is unable to play and for all intents and purposes; broken. I requested a refund and was denied the refund moments after my request. This is not a matter of money, this is a matter integrity. Thanks for your time.

  Business Response

  Date: 07/29/2025

  Dear ******** ******,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your recent experience with the Batman Arkham Collection.
  Weve reviewed your concern and can confirm that a full refund of $9.73 has been issued to your original payment method. Please note that refunds typically take between 1 and 10 business days to reflect, depending on your financial institution.
  We appreciate you bringing this matter to our attention and thank you for your continued support of Microsoft.

  Sincerely,

  Microsoft Corporation

  Customer Answer

  Date: 07/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:07/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LinkedIn has wrongfully restricted my personal account under my legal name (Oumaima Labiad) and personal email ********************** after I used it to file a support case for a completely separate issue: recovering access to my professional business account ********************** linked to *************************************************************).There was never any violation on my personal account. I simply opened a support case, and as a result, both my personal and work accounts have now been restricted. Despite submitting valid government-issued ID, ********* identity verification system fails repeatedly, and their support team has provided no actual explanation, evidence of a policy violation, or path for appeal.I have lost access to years of personal and professional contacts, my profile, and subscription services tied to my card and I have been met with vague, automated responses and denials.This has caused severe disruption to my professional life, and I am requesting that LinkedIn be required to:1.Restore my personal account or provide a clear and fair appeal process 2.Provide a full explanation and documentation of any alleged policy violations 3.Allow me access to my professional account and billing records

  Customer Answer

  Date: 07/24/2025

  As an update: my personal ******** account has now been reinstated. However, my professional/work account (registered under the name Grayscale using *************************************** remains restricted, and I can no longer access it.
  
  That account was created to support my teams ******** presence and had a company credit card linked to a ******** Premium subscription, which I personally activated. Since I no longer have access to that account, Im unable to remove the card or cancel the subscription myself.
  
  My only request at this point:
  
  That LinkedIn either:
  Cancels the Premium subscription on the Grayscale account
  OR
  Confirms in writing that no further billing will occur on the restricted account
  
  This situation has put me in a professionally compromising position, as a business card I do not own is at risk of being billed for a service I can no longer manage.
  
  Please let me know if you need any documentation or additional information to move forward.
  
  Best regards,
  Oumaima Labiad

  Business Response

  Date: 07/28/2025

  Dear Oumaima Labiad,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.

  We will monitor your support case through resolution.

  Sincerely,

  Microsoft Corporation

  Customer Answer

  Date: 07/29/2025

   
  Better Business Bureau:

   

  I accept the response as long as a resolution will be provided and my card will be removed from the restricted account .
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Oumaima Labiad

• Initial Complaint

  Date:07/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Microsoft account was hacked on 7/17/2025 at approximately 4:10pm. My son was scammed into providing a 2-factor authentication number while playing Minecraft which is also owned by Microsoft. Now I no longer have access to my sensitive personal information in the cloud, or my Xbox account. All online attempts to recovery my account have been unsuccessful and there is no way to speak to a live person about this issue. I would like someone from Microsoft to reach out and assist with resolving the issue. Thank you,***** *****

  Business Response

  Date: 07/25/2025

  Dear ***** *****, 

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.

  Please visit ********************************** to provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided. 

  Sincerely,

  Microsoft Corporation 

  Customer Answer

  Date: 07/25/2025

   
  Complaint: 23628754
  
  I am rejecting this response because: I have attempted this method many times. The email address associated with my account has been changed. Yet I can see my original email address is still associated with the account. I have filled out the recovery form again multiple times. It seems since my two factor verification has been compromised. It wont allow me to use this method.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:07/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All the way back to 2020 I created my account *******#**** I have paid for alot of services and dlcs such as mk1, bo2,bo3,bo4, bendy and the ink machine, borderlands 3, Batman Arkham knight all dlcs, rdr2 online, gtav online, evil dead the video game, dying light, R6 deluxe. Microsoft told me they can't do anything, and considering I changed my name to **** ******** and I explained that to them because of people on the Xbox joining my parties somehow and harassing me, and they locked and unlocked my account more than 3 times, and while I was asking for help on Xbox support about my account they just laughed at me on the phone and they told me to fill out forms but I already have and they don't respond to aloootttt of them, they also said that people in the community were reporting me but it was only 2 people and I know them because one of those people we were sharing gamesharing but he isn't my friend he went on my acc and they don't like me and false reported me, it first said data collection which I did not do and they unlocked my account the first time, then they said outlook violation phishing scam which is odd because I don't use outlook only use this account to game then it was locked the 2nd time, and now my stuff is on compliance lock for NO reason and I can't get it off, they keep telling me the same thing as well desicion upheld for no reason, or they tell me that I didn't provide enough information through the cdoc which I did, I have over 5 years of progress about to go to waste for nothing, also to prove I have my mk1 order number which is **********, my dispute is that they won't take it off of compliance lock I can't even access it to send me a verification code through my mom's phone number since I am part of a Xbox family which lets her view my account and I have her phone number on it,

  Customer Answer

  Date: 07/24/2025

  The issue has been resolved they fixed my account 

• Initial Complaint

  Date:07/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint against Microsoft Corporation regarding an Xbox account ban that I believe was issued in error. My Xbox account (ZombaKingBad) was permanently banned on 10th July 2025, with the reasoning given essentially as ''Account Manipulation I firmly believe this action was taken without proper investigation or evidence.After receiving the enforcement notice, I filed an official appeal through the Microsoft/Xbox Enforcement portal. However, the appeal was denied without any detailed explanation or opportunity for further discussion. I was not provided with any specific proof or details about the alleged violation, making it impossible for me to understand or dispute the claim properly.I believe someone may have gained access to my account or authentication token with malicious intent (To get me permanently suspended)This account has had significant investment over the last decade, including game purchases, subscriptions, microtransactions, and in-game content. I believe the ban was issued in error, and I have not received adequate support or a path to resolution.I am requesting:A re-review of the enforcement action by a senior support team with transparent findings.A detailed explanation of the alleged violation.A reinstatement of the account.

  Business Response

  Date: 07/25/2025

  Dear ****** ********,

  Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding your account suspension concern. We sincerely apologize for any inconvenience this situation may have caused.

  Following a thorough review, we can confirm that the suspension of your account is valid and aligns with our enforcement policies. We understand your interest in learning more; however, due to privacy and security guidelines, we are unable to disclose specific details related to the enforcement action.

  We appreciate your understanding and remain committed to providing a secure and respectful environment for all users.

  Sincerely,

  Microsoft Corporation

  Customer Answer

  Date: 07/25/2025

   
  Complaint: 23627857
  
  I am rejecting this response because: This not only appears to be an automated message, similar to the response to my appeal, but if your team truly investigated the situation, you would know I did not do this. Did you perhaps look to see if someone signed into my Microsoft account from another location, or see if someone else was in my party when the supposed infraction happened? Your automated enforcement has a history of false reports, ban exploits and guilty by association scenarios. This is a terrible way for this to end after over a decade of being an Xbox user.

  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:07/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently, opened an Outlook e-mail account ************************** At the time of registration, I mistakenly, put in an incorrect alternative e-mail address associated with my account. So, every time I wish to go to certain features like security/privacy, a code is sent to that incorrect e-mail address. So, I created a second Outlook E-Mail Account *********************** so I could update the incorrect e-mail address on ************************** This process takes thirty days - and now unfortunately I forgot the password to my secondary account and cannot reset it the password. This has become very frustrating. I would appreciate it if Microsoft can assist me in accessing the second account. As, I, created it, and never even used it.

  Business Response

  Date: 07/24/2025

  Dear **** *******,

  Thank you for contacting Microsoft Corporation via the Better Business regarding your account recovery issues. We have reviewed your submitted account recovery form and you were not able to provide enough information to validate yourself as the account owner. Your only method to regain account access with be through the account recovery form (**********************************). You can submit the form up to two times per day.

  Please try to submit information not previously provided.

  Sincerely,

  Microsoft Corporation

  Customer Answer

  Date: 07/24/2025

   
  Complaint: 23625044
  
  I am rejecting this response because:

  I've already tried the steps provided multiple times. The information I provide states my account cannot be validated. Furthermore, I just opened it and never even used it yet. 

  I've already waited nearly 30 days and now I still won't be able to access my account features. This is just unfair how the account owner cannot even access their own account.  

  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:07/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a subscription with Microsoft 365 that I am billed for every month. Everytime I need the storage that I am paying for through Microsoft 365 Family, I get notified that subscription has been expired. How can it be expired when I was charged ***** on 7/15? Upon trying customer service, the only option available was chat and I kept getting kicked off. How am I supposed to if this issue if I cant speak to anyone and I am being charged for services Im not receiving?

  Business Response

  Date: 07/25/2025

  Hi Japhely *******,
  
  Thank you for contacting us. Here are the Official Microsoft support channels **************** or visit ********************************************************** to reach one of our agents to gain assistance. Once you have contacted support you will receive a case number. Additionally you can try the recovery form, to recover your account, **********************************.
  
  Sincerely,
  
  Microsoft Corporation.

• Initial Complaint

  Date:07/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My email stopped sending and receiving.

  Business Response

  Date: 07/25/2025

  Dear **** *********,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. You will be contacted shortly through the contact information provided.

  We will monitor your support case through resolution.

  Sincerely,

  Microsoft Corporation