We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Software Developers

Microsoft

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Reviews

This profile includes reviews for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Microsoft has 93 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.08

    Average of 305 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • kevin a

      Date: 07/15/2025

      my name is ***** my xbox gamertag is xWarMonsteRx / the xbox enforcement team gave me a chat ban for a year form no reason but i think it was because my son was on my account cursing and i tried explaining it to them and even emailing them but they dont respond that is not right i would like for them to lift the chat suspension

    • Talon B

      Date: 07/11/2025

      I was falsely banned on Xbox and I cannot get my account back. This was a false band or somebody hacked into my account and ban my account. I believe that I did not do anything wrong and I my username is ************

    • Quentin M

      Date: 07/05/2025

      After years of using Microsoft 365, I lost access to my Microsoft Authenticator app following a password reset. Keep in mind, no changes to my phone. I've been waiting days for what should be a simple Multi-Factor Authentication reset. As a small business owner, being locked out of my email for this long is severely impacting my operations. I have missed out on contract opportunities, partnerships, and previous committment. It's tough when representives from these opportunities are having to reach out via phone to understand why I'm not replying to their emails. Despite waiting by the phone for an engineer to call, Microsoft's support and data protection response has been unacceptably slow. The only way to communicate with Microsoft is for the customer to call despite being advised that they would be the ones calling with updates. I anticipate for Microsoft to have my issue resolved in the next ***** days because of their processes having a huge amount of waste. If my issues does get resolved, I will wait a week to catchup on emails and beg all of the missed opportunities another chance before switching to a different platform (already missing out on thousands of dollars). I highly recommend for any small business to switch to ****** Workspace or other platforms. It's crucial for new startups and businesses to make that switch immediately if your wanting to be successful.

    • stephen m

      Date: 07/04/2025

      i have money in my account and they wont let me spend it try to buy chips on **** and it refuses to accept ripoff company

    • Chris P

      Date: 07/02/2025

      Today there are really only 2 providers of email. Microsoft and ******. Here is my complaint.I am writing as a longstanding Microsoft partner and IT service provider who has been reselling and supporting Microsoft products since 1999. Over the decades, I have never encountered an issue of this magnitude or experienced such a lack of adequate support.I currently represent a company of 50 employees that relies on a dedicated Office 365 tenant for critical military-related operations. I am the global administrator of this tenant, and I am now locked out due to an MFA (multi-factor authentication) issue. All I am trying to do is update the billing information, which I assume is the root cause of the suspension or service disruption. Since Thursday, the 26th of June, at approximately 11 AM, this tenant has been inoperable, resulting in all emails bouncing back to customers. This has caused a severe disruption to our operations, and despite my best efforts, I have been unable to resolve this matter due to what appears to be negligence or a critical breakdown in Microsofts support processes.I have repeatedly contacted Microsoft support through every available channel. The first callback attempt was only received on Monday, and the engineer handling the case disconnected the call and never followed up. Each subsequent attempt to reach someone has resulted in promises of callbacks that never materialize. Meanwhile, their business remains at a standstill, with no access to critical **************** a trillion-dollar company, Microsoft has a responsibility to ensure that its partners and customers are supported, especially when dealing with essential services like email. This situation is unacceptable, and it leaves us with no alternative but to question whether this complaint will even reach the intended recipients.I demand immediate action to restore their Office 365 tenant access I trust that you will treat this complaint with the urgency it deserves.

    • Brandon W

      Date: 06/27/2025

      Zero Support from a billionaire company, No access to my accounts

    • Gregory W

      Date: 06/26/2025

      I am a Microsoft 365 subscriber. My account was secured with two-factor authentication linked to a device I no longer have. Ive attempted all official recovery options, including Microsofts account recovery form, but was denied.I also called their phone support and was told theres no assistance available for account access issues. The online support pages all require a login, which I cannot complete.I can verify my billing information and have proof of my subscription. I am asking Microsoft to escalate this issue to a live agent who can help me reset my two-factor authentication or transfer my subscription to a new Microsoft account.Microsoft has blocked all human contact for account recovery and is still billing me. I am locked out of a paid service with no recourse. I consider this a serious customer service failure.

    • Ash M

      Date: 06/23/2025

      I have been using Microsoft 365 for some months now. My phone got changed and I lost the access to the Microsoft Authenticator app. I need a Multi Factor Authentication reset, which is a short process. I have been waiting for 8 days and counting!!! That's right, I don't have access to my email for 8 days and as a small business owner, it is highly damaging, as anyone can imagine. I am just waiting by the phone for the engineer to call me for the last 8 days. I cannot wait to get rid of this product due to its terrible tech support! If you are reading this, please stay away from Microsoft 365 products if you value your business.

    • Jason E

      Date: 06/23/2025

      Platform enables cheating, fraud and many other forms of exploitation. They refuse to do anything about the companies/individuals that provide said 'services',(i wouldn't be surprised if they're taking a cut. But regardless every person/$ they get rid of could be bad if all they care about is showing investors the numbers, which we know they can inflate the numbers, using things like bots or have games running in the background etc) the ** used to atleast try to ban the people using the platform to advertise their 'services' but now that doesn't even happen(i wonder why they would make that decision). Incompetent company that is probably skimming some of the money from said 'services'. Disgusting and deplorable, considering the amount of kids etc,(the reasons people buy the console in the first place) just to have weirdos on their phones make new accounts and try to use and abuse the system for their own twisted benefit. I wish i coud burn this xbox, that's how sick it makes me.

    • Joel C

      Date: 06/20/2025

      TERRIBLE support. I opened a ticket WEEKS ago, and have only had one single not-useful reply. I replied same day, and it has now been several days without any kind of response.This is an issue with the product of theirs that we PAY FOR and it is causing a huge impact to our productivity.

    Microsoft is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.