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Business Profile

Computer Software Developers

Microsoft

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Reviews

This profile includes reviews for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1.05

    Average of 322 Customer Reviews

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    Review Details

    • PAM D

      Date: 10/27/2026

      I purchased Microsoft Office 2021 for my MacBook Pro 2021. This month, Microsoft automatically installed version of REMOVED2021 which broke the Excel to no longer allow the SAVE functionality. I struggled and messed with this for 2 days and finally got the latest version 16.113.4 loaded and now have access to SAVE functionality in EXCEL. But it seems to me that REMOVEDknew this was going to break my EXCEL and gave the option for me to purchase the subscription to REMOVED365. I do not buy subscriptions to anything. It was just very irritating and felt somewhat like I was being conned to start paying more money every year for a product that I purchased for single-pay. Nobody has extra money these days. The other issue I have with Microsoft is that there is absolutely no help. Micro: Please try to do better. Thank you.

    • Carie F.

      Date: 10/26/2026

      Summary: Unfair Business Practices/ Deceptive Software Degradation Product Involved: Microsoft Office (Desktop Standalone Perpetual REMOVEDis utilizing deceptive and unfair practices that mirror classic bait-and-switch tactics. After purchasing a permanent, standalone license for REMOVEDOffice desktop software, a recent software update deliberately rendered the functioning software useless.Following the update, the software blocked access by displaying an error message claiming the software was "no longer supported" and stating that I "had to use Microsoft 365."When attempting to reinstall the software directly through official Microsoft channels, the company suppressed the legitimate standalone download options that I owned. Instead, Microsoft structured their portal so that the only visible or available option presented to me was a recurring paid subscription to Microsoft 365.I was ultimately forced to bypass Microsoft's official channels and use a workaround suggested by a third-party AI to successfully reinstall the perpetual license I had already paid for.Impact and Harm Forced Upselling / Deceptive Upgrading: Microsoft actively disabled a paid-for product to coerce me into an unwanted subscription-based ecosystem.Artificial Obsolescence: The company claimed the software was unsupported, yet it remains fully functional once their official blocks are bypassed.Anti-Consumer Obstruction: Microsoft deliberately removed standard reinstallation paths for legacy/standalone buyers to funnel users into recurring billing cycles.Pattern of Systemic Deceptive Conduct This incident is not an isolated technical glitch, but part of a documented, global pattern of anti-consumer software manipulation by Microsoft designed to kill off perpetual software and force subscription models. Government watchdogs and class-action groups have recently targeted Microsoft for this exact behavior.

    • John z

      Date: 10/24/2026

      I purchased a lifetime copy of office 2021 in April 2023. I generally leave automatic updates off because I find they cause as many problems as they solve. I did a manual update yesterday. The update striped out my lifetime license and added a request to purchase a subscription to office 365. At this point nothing all the office apps are read only. I contacted Microsoft and the chat person told me they discontinued support for office 2021 a few weeks ago and did not help me. Since I have a large library of files that use office I was forced to buy a copy of office 2024. It too came in the same format with no license and a line saying I could purchase a subscription to office 365. After talking to another support person, I learned that I could enable my license by clicking about Excel, then clicking more info, then clicking refresh license. Bad policy 1. Not letting users know support was expiring Bad policy 2. stripping a valid license through an update Bad policy 3. Not informing users how to refresh license when stripped by REMOVED

    • Victor T

      Date: 10/21/2026

      I am extremely disappointed with Microsofts handling of a warranty repair for my Microsoft Surface Laptop, 7th Edition, 15-inch (Model 2037).The device developed a power-related failure and was taken to uBreakiFix, an authorized Microsoft repair provider through REMOVED. A repair case was opened, but the store then spent weeks waiting for a replacement part from Microsoft that never arrived.After approximately 31 days with no meaningful progress, I began escalating the matter myself. I contacted Microsoft support, but getting through the automated phone and web support systems became another problem. The phone system recognized my existing case, then repeatedly redirected me back toward Microsofts online support process, where I was unable to obtain a clear resolution.I contacted uBreakiFix repeatedly, then Asurion, and eventually escalated the issue within REMOVED. Even Asurion regional management appeared to have difficulty getting Microsoft to resolve the matter.I want to emphasize that I do not blame the local uBreakiFix store. Their staff has been responsive, and by this point I have contacted them so many times that several employees recognize my voice. The core problem has been Microsofts failure to supply the required repair part or provide a timely replacement.More than 40 days into this process, Microsoft finally indicated that a replacement Surface would be sent and that tracking information would be provided. After more than a month without access to my computer, what I have received throughout most of this process has been delays, redirection, and promises rather than an effective warranty resolution.For a company of Microsofts size and resources, this warranty experience has been unacceptable. A premium device warranty should not require the customer, repair shop, and warranty administrator to spend weeks chasing Microsoft simply to get an approved repair or replacement completed.

    • Dorothy H

      Date: 10/16/2026

      I'm 69, and very disappointed with Microsoft. Every update they have done, have done these past few weeks has taken a toll on my computer. I know AI and Copilot are the new wave, but I don't need them. My time on the computer is less and less. I tried to file a complaint at Microsoft. And while it was just 1 dollar, it's the principle of it. I had XBOX and XBOX LIVE. I contacted XBOX and they said you can't get of it. On the updates, they install apps that I have gotten rid of. Also, it will update my computer. I have removed permissions on lots of apps that I can't get rid of. A private window opens when I start to play a game. Thank You for your time.

    • Tenver O

      Date: 10/13/2026

      Ive canceled this multiple times and they tell me that I am not allowed to cancel. I do not need this service and they continue harassing me.

    • RICCO F

      Date: 10/12/2026

      Terrible customer service,horrible customer service,never resolved issues,terrible customer service,horrible customer service complaint and customer service complaint

    • David P

      Date: 10/10/2026

      Ever since windows 11 and forcing me to get new hardware my computer keeps crashing. I can prove it with video and photos.

    • Mark L

      Date: 10/08/2026

      Microsoft's customer service is absolutely abysmal. I had an account for years, and was recently locked out after password retries. There is absolutely no way to get into contact with help. No one responds to the online recovery form. I filed the recovery 3 times and waited for a week with no response. And when you come in person, the wait for help is 2 hrs. I'm definitely transfering all of my files over to REMOVEDafter this. This shift in priorities from microsoft from servicing people to business's is really apparent. Stay away from buying microsoft products, they wont help you for ang issues.

    • Randy D

      Date: 10/07/2026

      My Microsoft Rewards account has been unable to use accumulating points for 51 weeks now. I'm still given points for searches on Edge browser but I'm not allowed to use them. Many people on Reddit are complaining about the same problem. Hope you can help.

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