Reviews

This profile includes reviews for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Microsoft

  1 Microsoft Way Redmond, WA 98052-8300

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  Microsoft Corporation

  8055 Microsoft Way Charlotte, NC 28273-8106

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  Microsoft

  1 Lone Tree Rd S Fargo, ND 58104-3911

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  Microsoft Store

  8001 S Orange Blossom Trl Orlando, FL 32809-7654

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  Microsoft Inc

  1065 La Avenida St Mountain View, CA 94043-1421

Review Details

• Review fromAsh M

  Date: 06/23/2025

  1 star
  I have been using Microsoft 365 for some months now. My phone got changed and I lost the access to the Microsoft Authenticator app. I need a Multi Factor Authentication reset, which is a short process. I have been waiting for 8 days and counting!!! That's right, I don't have access to my email for 8 days and as a small business owner, it is highly damaging, as anyone can imagine. I am just waiting by the phone for the engineer to call me for the last 8 days. I cannot wait to get rid of this product due to its terrible tech support! If you are reading this, please stay away from Microsoft 365 products if you value your business.

• Review fromJason E

  Date: 06/23/2025

  1 star
  Platform enables cheating, fraud and many other forms of exploitation. They refuse to do anything about the companies/individuals that provide said 'services',(i wouldn't be surprised if they're taking a cut. But regardless every person/$ they get rid of could be bad if all they care about is showing investors the numbers, which we know they can inflate the numbers, using things like bots or have games running in the background etc) the ** used to atleast try to ban the people using the platform to advertise their 'services' but now that doesn't even happen(i wonder why they would make that decision). Incompetent company that is probably skimming some of the money from said 'services'. Disgusting and deplorable, considering the amount of kids etc,(the reasons people buy the console in the first place) just to have weirdos on their phones make new accounts and try to use and abuse the system for their own twisted benefit. I wish i coud burn this xbox, that's how sick it makes me.

• Review fromJoel C

  Date: 06/20/2025

  1 star
  TERRIBLE support. I opened a ticket WEEKS ago, and have only had one single not-useful reply. I replied same day, and it has now been several days without any kind of response.This is an issue with the product of theirs that we PAY FOR and it is causing a huge impact to our productivity.

• Review fromAdrianna H

  Date: 06/08/2025

  1 star
  They be scamming and it hard to get in touch with someone.

• Review fromMarilyn F

  Date: 05/30/2025

  1 star
  Tried to order a new laptop with Microsoft. There were issues when selecting Place Order. A prompt suggested I call customer support- which I did. After a 45 minute phone call with a foreigner in who knows what country, I was told she was going to contact her back office to see if she could get the issue resolved. I was ok with that suggestion. After a couple of hours I received an email explaining that she was still working on the issue and would contact me when it was resolved. Later in the evening, we received an email from our credit card company regarding 6 separate charges (all different amounts) from Microsoft. Thank goodness the credit card company contacted us or we would have had a huge issue to deal with. The customer support person I spoke with - ***** *** - never responded back to me with any information. What a ****! This was our experience woth Microsoft. Tried to contact them again this morning to discuss the issue and how we were charged 6 times for one laptop order. One would think a company as large and well known as Microsoft would not be involved with such business practices. Needless to say we will not be purchasing a Microsoft laptop.

• Review fromAllen G

  Date: 05/27/2025

  1 star
  Been having microsoft account issues for abount a month now. Support is almost no help, have to always get a escelation request and that takes a week or so to hear back from. Often with a robot or fate / not helpful response. They to little to help or feel like they do not care. Havnt been able to sign into my account that holds all of my stuff for weeks now because of their dumb system having errors, now i just sit here and HOPE to hear from someone if that ever happens.

• Review fromCarmen H

  Date: 05/21/2025

  1 star
  I'm compelled to leave a one-star review because that's the lowest rating allowed. Microsoft consistently debits my account, yet I encounter persistent issues accessing the products I've paid for. When attempting to use the software on my laptopthe same device I used to purchase itI am repeatedly prompted to buy it again.Reaching a live support representative is nearly impossible. The automated systems redirect me endlessly, and I can't seem to access their AI support online. It's incredibly **************'s disheartening to see companies profit immensely from consumers without being held accountable. Instead of assisting customers, they push them toward automated systems that offer no real help.Their monopolistic practices are concerning. It's a shame that customer support seems to be an afterthought.

• Review fromMarc G

  Date: 05/15/2025

  1 star
  Ive run a problem with Skype. They quit offering him from Microsoft in May just prior to that I was on my Microsoft account and was told I couldnt sign anymore because its a possibility of a hack attempted on my account. I then went through their support system and contact with them four or five times Attempted to reestablish my account through their system and found that they did not accept the information I gave him and I was positive. It was pretty well 100% correct so theres no way of me getting back my last six months of use or money without going through. Teams that I really dont like how it works and is very expensive.

• Review fromTerris C

  Date: 05/12/2025

  1 star
  Worst company, ever. I'm only giving a 1 because I have to put something. They deserve a 0. **************** is pretty much non existent. No live help at all. Products are worthless. Unbelievable.

• Review fromSaulahadin H

  Date: 05/06/2025

  2 stars
  I was suspend for a pfp issue I did and I own up to it. I was suspended for around a month and all but my pfp was up weird? Xbox usually takes down the pfp when suspended for such offenses and the thing was I couldnt take it down due to me being suspended. I was like whatever I was going to change it after my suspension and a few weeks and I wake up to my pfp profile pic gone. I think they finally fixed it but no I get another suspension on top of the one I had for the same issue which makes no sense. I did the appeal but I was turned down in the email and I find out they use ai for their system because I explain the first suspension was necessary but the second one costed me a year of suspension. I just want my old suspension back and my strikes back. My email is **************** and my gamertag is DimMangycash69.