Reviews

This profile includes reviews for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• Headquarters Location

  

  Microsoft

  1 Microsoft Way Redmond, WA 98052-8300

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  Microsoft Store

  8001 S Orange Blossom Trl Orlando, FL 32809-7654

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  Zune

  417 Union Pacific Blvd Laredo, TX 78045-9428

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  Microsoft Corporation

  175 W 2700 S Salt Lake Cty, UT 84115-3022

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  Microsoft Inc

  333 S Grand Ave Ste 3300 Los Angeles, CA 90071-1537

Review Details

• Review fromHolly

  Date: 08/26/2026

  1 star
  I do not like that when I use REMOVEDword or edge it gives my information on the search bar has my personal information on the search bar to find. and I bought a brand-new HP Laptop 2 months ago and the Windows completely broke it was windows 11. I give it a

• Review fromDissatisfied C

  Date: 08/25/2026

  1 star
  I purchased a digital game (Aliens: Fireteam Elite 2) and discovered shortly after same day (today) that I was dissatisfied with my purchase. I then initiated a refund request which was immediately denied citing it wasn't valid due to being outside of the alloted 14 day refund timeframe. Who knew that 14 days is also apparently the equivalent of less than three hours, I sure didn't.There is no way to get ahold of customer support for REMOVEDor REMOVEDaside from speaking to an incredibly unhelpful AI bot that repeats the same thing over and over and has no actual ability to help. Any numbers found are automated, inform you to go to their website to, you guessed it, speak to the aforementioned AI bot. This is entirely unacceptable and extremely poor business REMOVEDseems to me that their continued refusal to refund me or make receiving customer support more viable and human that my only option is to seek legal action, I would much prefer a simple refund but if no refund is given then legal action is all I'm left with.

• Review fromBreena S

  Date: 08/24/2026

  1 star
  I have tried to find someone at Microsoft to give me a refund on a product that I cancelled. It says that I have to reach out to them to get a refund but I have tried every way imaginable to get help. When I call in the REMOVEDdirects me to the online resources but its for cancelling a subscription. Not to get a refund. Microsoft not allowing me to contact them so I can get my money back like they have said their email. When I ask to speak to someone the ai hangs up on me. The online search function is the only thing available and it doesnt answer my question

• Review fromTed X

  Date: 08/18/2026

  1 star
  My Xbox broke and I called microsoft and was trying to find the cost of the part when I seen the cost, I asked if there was anything else we could do and I got told to make a warranty and wait until the 13th of August and I could send it in for repairs, however when I called on the 14th of August and they said if it was broke within the first 30 days of paying they would not cover it, which is the complete opposite of what they told us to get us too sign up for this plan. we have been trying to work it all out and they will not provide helpful support whatsoever anymore.

• Review fromO T.

  Date: 08/15/2026

  1 star
  Spend more time fixing issues with Windows 11 than actually getting any work done. Linux is now so incredibly superior than this criminal organization that sells faulty products, but the government is too scared to hold them accountable. Their user agreements are illegal everywhere in the world except the REMOVEDwhere it is easy to pay off the politicians.

• Review fromitay w

  Date: 08/11/2026

  1 star
  Microslop REMOVED. support wont do cREMOVEDabout anything that happens to you because of greed. greed is everywhere

• Review fromFabio s

  Date: 08/04/2026

  1 star
  Here are a few ways to word this, depending on where you are posting or sending it:Option 1: Clear and professional (Best for a support ticket, forum, or social media post)> I recently replaced my phone and am now locked out of my email account REMOVEDWhen I try to log in, Microsoft Authenticator asks for a code to set up the app itselfcreating an impossible loop.> Attempting to contact support points me to REMOVED, but logging in there requires the same Authenticator code. Alternative verification methods only offer to send a code back to the Authenticator app I cannot access.> Because this is a business account, I urgently need assistance breaking this verification loop. Please contact me at REMOVEDor REMOVED.> Option 2: Direct and concise (Best for a short support form or direct message)> I am trapped in a 2FA loop after replacing my phone. Logging into my account REMOVEDrequires a Microsoft Authenticator code, but setting up the Authenticator app on the new phone requires me to log in first.> Support pages require a login, and alternative recovery methods only point back to the Authenticator app. I cannot access my primary email, so please reach me at REMOVEDor REMOVEDto help reset my 2FA setup.> Option 3: Slightly punchier / Feedback-oriented (Best for posting on REMOVED/X or a community forum)> Replaced my phone and now Im stuck in a Microsoft Authenticator loop. To set up Authenticator on my new device, it asks for a code generated by... the Authenticator app Im trying to set up.> To get support at REMOVED, I have to log inwhich requires the code I can't access. Alternative recovery methods only route back to the app.> I cannot access my email REMOVEDPlease reach out to resolve this MFA lock at REMOVEDor REMOVED.>

• Review frommarc h

  Date: 07/31/2026

  1 star
  # Chat session: Microsoft Surface Support Portal / Billing Arrears Check # Chat URL: (see REMOVED.ai conversation history)DRAFT REVIEW Trustpilot (REMOVED)====================================================Star rating suggestion: 1 star In August 2025, Microsoft's own Surface Commercial Support advocate (REMOVED) diagnosed a firmware/secure-boot failure on my Surface Pro 10 and approved a free warranty repair under case #REMOVED. Before it could be completed, he apparently left the company, and the case simply went dead no transfer, no notification, nothing.Nearly a year later, I tried to pick the case back up. The phone support line REMOVED, listed as an official number on Microsoft's own site) just loops back to a website. That website redirects between at least three different account portals depending on which one Microsoft's own autocomplete/cache decides to serve you that day including an old defunct business tenant I no longer have access to, and a completely unrelated organizational admin page with no connection to device service at all.I eventually did get a new service order submitted (after a server error mid-submission, an unrelated third-party repair shop's chat trying to route me to a paid appointment, and well over an hour of navigating dead ends) but only for the free repair option. When I tried to add the paid Advance Exchange option (~$140) so I wouldn't be without a computer for over a week, the phone line sent me right back to the same broken web loop.For a company this size, the fact that a warranty case can simply evaporate because one employee left, with zero continuity for the customer, is unacceptable. The fact that phone support cannot resolve this and instead redirects to a self-service site that itself contradicts its own account routing is worse.

• Review fromEsteven E

  Date: 07/30/2026

  1 star
  REMOVEDcustomer service. Sent out a form of my account being inaccessable because of of it being ahcked have everything that the account links to me. They are unable to to resolve my issue because of a protocol. SO instead they want me to create a new account and put money into it instead of helping me recovery and not even try at all.

• Review fromAnthony L

  Date: 07/29/2026

  1 star
  I wish I could give them 0 stars. So, I am a victim of their HORRIBLE security policies. I am aware NOW that my password had been stolen by someone in another country. I'm sitting outside and start seeing emails from microsoft. An email has been added to your account. I run inside and by the time I get inside my email was dropped, my phone number was dropped and their new email made primary. HOW CAN A LARGE COMPANY like this LET THIS HAPPEN!? And they have!? Not 1 of those emails had a simple link that said, "Click here if it wasn't you"... That would have solved this whole thing. But no they allowed a foreign entity to take over an account. The hackers also tried REMOVED! REMOVEDAUTOMATICALLY shut them down! Hackers tried REMOVED... REMOVEDSHUT THEM DOWN. But not the incompetent REMOVED! Even little sites started sending me emails saying, "Hey, something suspicious is going on with your account, we have reset your password!" I email Microsoft and what do they say? "During the investigation, we discovered that the security information on your account had been changed. Due to our strict security protocols and the terms outlined in the Microsoft Services Agreement, we are unable to modify or restore the security settings once theyve been updated.".... "If you used this account for Minecraft, we regret to inform you that the game cannot be recovered. A new purchase will be required on a newly created account".... "Additionally, if you had files stored in OneDrive, those files are no longer accessible." What a REMOVEDWe had this account for around 20 years and it 30 seconds, it's taken and Microsoft "has their hands tied". Such incompetence! They should be ashamed, but sadly, I don't think they are. I will NOT be making another microsoft account. And I WILL NOT be trusting this company for ANYTHING in the future! REMOVED, THANKFULLY! we didn't have SHARE ON inside the horrible EDGE browser of the hacker would have access to passwords