Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Find local businesses
Share
Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Reviews

This profile includes reviews for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Microsoft has 89 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.05

    Average of 319 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • john c

      Date: 09/28/2026

      I purchased Microisoft 365 on line directly from themn. It will not install. It says it needs a product key but none was provided

    • Joseph L

      Date: 09/26/2026

      They just change user agreements and go well this is what it is now even though what you signed is different this is terrible practice that is becoming more common and we the people need to stop it.

    • Robert S

      Date: 09/24/2026

      Microsoft is essentially stealing my money and will not put a human on the phone to resolve it.I switched from a previous tenant to a new one, and I'm still being billed for the previous tenant. I have 4 monthly charges that I cannot resolve because I do not have access to the previous tenant. Microsoft support has no way to solve this via their voice system, yet it refuses to send me to a person, and it hangs up on me. I have called 8 times and have been unable to get a person on the phone despite repeated requests.

    • Elvis B

      Date: 09/20/2026

      My account was blocked under a trumped-up pretext related to Skype, even after that service had officially been shut down. Technical support acknowledged that this was wrong. But a year later, the account is still blocked, and technical support only promises to look into and fix the problem. Technical support representatives do not have access to even simply see what exactly is causing the lock and how to unlock it. Meanwhile, a subscription covering several years had been purchased on the account, not to mention the personal data that Ive lost access to.

    • frisco m

      Date: 09/11/2026

      Turn 10 studios is scamming me out of my money. I paid for VIP and I am not receiving my VIP Perks. They keep closing my tickets without any resolution.

    • Jamie O

      Date: 09/08/2026

      Complaint Summary I am submitting this complaint regarding Microsoft Copilot and its repeated generation of unsolicited productivity prompts, inbox summaries, accomplishment reports, and similar content despite my repeated requests that these features be disabled.Over an extended period, I have explicitly stated more than ten times that I do not want Copilot-generated inbox briefs, daily summaries, priority recommendations, or other proactive productivity prompts. I have been told that these preferences were noted or that the behavior would stop. However, the unwanted prompts have continued to REMOVEDconcern is not the existence of these features. Rather, it is the apparent inability to permanently disable them and the repeated failure to honor clearly expressed user preferences. These prompts analyze my email activity and work communications and present summaries of what I have accomplished or what I should focus on next. I find this intrusive and contrary to my stated preferences.I am requesting:A clear and permanent opt-out mechanism for proactive Copilot prompts, inbox briefs, accomplishment summaries, and similar productivity recommendations.Confirmation that user preferences to disable these features will be respected across future interactions.Greater transparency regarding when these prompts are generated and why they continue appearing after a user has requested that they stop.I believe users should have meaningful control over whether workplace communications and activities are proactively analyzed and summarized. My complaint is specifically that I have repeatedly requested that this functionality be disabled, yet the system has continued to reintroduce or regenerate similar prompts.Desired Resolution Provide a reliable and persistent method to disable proactive Copilot productivity summaries and ensure that explicit user opt-out preferences are honored and not overridden in future interactions.

    • Ms w

      Date: 09/04/2026

      I called 3 times and 2 times i was hung up on when describing the issue with the defender antivirus upload I could not understand the person on them other end of the REMOVEDone was able to assist me they wanted money to do anything.I would think if a Microsoft antivirus product took 4 hours to load and i ask for support they would be intelligent enough to help me out to expedite this.I am shutting off al updates Horrible

    • Nicholas Q

      Date: 09/01/2026

      Hello this is very frustrating I broke my collarbone and cant work, so on my free time I play the Xbox, but for the past month I keep getting banned for no reason, I dont go and text people trash talk or anything, and they dont even tell you why they are banning you they just say This account violated the Community Standards and was subjected to enforcement action. And I havent received any strikes at all, they dont let you appeal it and there is no one to talk to hence they dont have any customer service at all, no real people to talk to about it, just ai text, I know this is about a video game issue but this is money Im paying for subscriptions and new games which I cant use because they are banning me repeatedly, if they would actually tell you why they are banning you maybe I would know what the issue is, this is the 4th time in one month, and no i am not talking trash because they would give me a strike on the discipline system that they have, if this keeps happening im going to have to sell my consoles and get a REMOVEDplaystation because this is ridiculous.

    • Holly

      Date: 08/26/2026

      I do not like that when I use REMOVEDword or edge it gives my information on the search bar has my personal information on the search bar to find. and I bought a brand-new HP Laptop 2 months ago and the Windows completely broke it was windows 11. I give it a

    • Dissatisfied C

      Date: 08/25/2026

      I purchased a digital game (Aliens: Fireteam Elite 2) and discovered shortly after same day (today) that I was dissatisfied with my purchase. I then initiated a refund request which was immediately denied citing it wasn't valid due to being outside of the alloted 14 day refund timeframe. Who knew that 14 days is also apparently the equivalent of less than three hours, I sure didn't.There is no way to get ahold of customer support for REMOVEDor REMOVEDaside from speaking to an incredibly unhelpful AI bot that repeats the same thing over and over and has no actual ability to help. Any numbers found are automated, inform you to go to their website to, you guessed it, speak to the aforementioned AI bot. This is entirely unacceptable and extremely poor business REMOVEDseems to me that their continued refusal to refund me or make receiving customer support more viable and human that my only option is to seek legal action, I would much prefer a simple refund but if no refund is given then legal action is all I'm left with.

    Microsoft is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

    When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.