Reviews

This profile includes reviews for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Microsoft

  1 Microsoft Way Redmond, WA 98052-8300

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  Microsoft

  6200 W Courtney Campbell Cswy Ste 480 Tampa, FL 33607-1496

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  Microsoft Inc

  1065 La Avenida St Mountain View, CA 94043-1421

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  Microsoft Store

  4200 Conroy Rd Orlando, FL 32839-2400

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  Microsoft Store

  9255 Towne Centre Dr Ste 400 San Diego, CA 92121-3037

Review Details

• Review fromJordan R

  Date: 10/16/2025

  1 star
  YOUR TECH TEAM NEEDS TO REMOVE QUICK RESUME!!!!!!!!!!!!! I AM TIRED OF NEVER BEING ABLE TO LAUNCH MY GAMES

• Review fromJacklyn C

  Date: 10/15/2025

  1 star
  I received a message stating there was suspicious activity and my account is locked. I followed all the steps provided to reactivate my account. None of the options worked. I reset my password and that didn't work. I tried the ******************************* and followed the steps there which did not work. I tried calling Microsoft and can not reach a live person. I did follow the steps on the phone and they said if these steps don't work we can't help you. I have had my email for well over 25 years and have a lot of information that I need.

• Review fromSarah S

  Date: 10/15/2025

  1 star
  My ** account was set up by a family member that used a two-factor authentication code to his phone. It was set up as a personal account and used for my local small business in early education. My uncle has since passed away and there was suspicious activity leading to being locked out of **. I cannot access his phone to retrieve the code, and the alternate methods are sent to my email (which I cannot access), or text the code to our landline (which cannot receive texts). I have offered to provide his death certificate and proof of relationship. I have been unable to get into my account for almost three months with endless attempts to contact **. I have had multiple case numbers, phone calls, and recovery forms submitted, only to be transferred around from department to department, hung up on, and finally unable to even get to a representative. This has been a maddening experience that I cannot believe is even possible if you provide a service to people. How is Microsoft allowed to have zero follow-through with an issue that is preventing one of their paying clients from accessing pertinent data to run their business. I understand that my situation is complex, but my human brain can see clearly the actions that need to happen to resolve the issue. What I need exactly is for them to create a temporary break-glass admin account and assign global admin privileges to that account. I have demanded action from ** and continue to fail each time. I don't even know where to go from here! I am a small childcare with decades of files and photos that we use to continue to provide important work to our community. There is no violating activity happening here and if ** would just take five minutes to listen and help, this could all be over. Can anyone advise any useful strategies to try and get some resolution with this company?

• Review fromMartina Z

  Date: 10/15/2025

  1 star
  First thing happened with Microsoft since 2023 or ************************************************************************************************ 2 but now its the new issue and the new issue is when I created a Microsoft account I get locked out I forgot the password and I tried to contact Microsoft support but they didnt really help eventually wasting my time and very disappointing that i been locked out for entering wrong password and now its locked and I dont have other methods is just that a company wanted me to create Microsoft account because theres is no limits how many Microsoft account I can create and other do have limitations and the reason why these account was created because of Amazon and ****** plus Hulu as they both provided me a credit which is got Microsoft Involved so hopefully this will be fixed in the future this is ******* I will also posted on different social media I wont be completely everywhere just few social media just to share my bad experiences but I am not sure where to post it so I will post it to any platforms I can to complete this Rating as Microsoft got ****************************************************************** concern about Microsoft but more will be posted in social media soon and it will stay there the longest it take for others to help me as I am going through terrible experience over the years.

• Review fromCatherine H

  Date: 10/12/2025

  1 star
  Microsoft removed my excel while in midstream of creating a spreadsheet because of Windows !1 not compliant. Then when trying to upgrade my computer, Microsoft is forcing me to purchase another home computer because of the processor. This is criminal to 1. Remove the application which I purchased, and I should have the freedom to choose to upgrade at my own time and (2) forcing a resident to purchase a new computer. This is unlawful. Where is the consumer protection?

• Review fromSusan S

  Date: 10/10/2025

  1 star
  The ability to get assistance is a D-. They lock me out of my account, one of which I just had to abandon and the next one, I can only get help if I say I'm going to cancel. Get transferred to correct department and hung up on multiple times. No one calls back so have to start the whole circle again. Insanely frustrating. Regret being on auto bill. East to take your money, but Zero technical support. If I didn't need Office products, I'd be done. With ** and international customer support teams, you'd think it would be easy to get technical support. Super frustrating. Maybe someone will listen and improve technical support???

• Review fromKaden F

  Date: 10/08/2025

  1 star
  My Microsoft account was indefinitely suspended for no reason. I had 0 strikes and I switched to pc for a month and came back to Xbox and noticed my account was suspended forever.

• Review fromCarrie N

  Date: 10/02/2025

  1 star
  I have been locked out of my Microsoft account for 5 days now. I have called the help line at least 10 times with no assistance.

• Review fromCameron S

  Date: 09/29/2025

  1 star
  I purchased an expensive controller from them and despite proper care and maintenance, it stopped charging within a year and they made it actually impossible to contact anybody to resolve the issue.

• Review fromCyan F

  Date: 09/28/2025

  1 star
  My account on ********************** at BA Rewritten was wrongfully banned due to it being hacked. I submitted an appeal and sadly panicked because I never revieved an account suspension (permanently or temporarily). I noticed that my authentication token got hijacked and I fortunately paused all my billing and cards. What ends up happening is that I call the support team to see if I can get my data transfered. Multiple **** told me to do an account recovery form so they can move my data and liscenes. Couple weeks later, they deny my request and say they found no traces of my account being compromised. I called out that my billing wasnt the issue, it's the fact that I was banned on the provision of tampering with xbox live services. Now keep in mind. I don't have any mods or any botted accounts. All I play is Warframe, Black Ops 6, Smite (before I quit...) or Brawlhalla. I don't even have a PC. They ended up flagging my account for malware and one of my friends told me to look at my authorized apps. There was an unknown app and something called "partyhax". I removed it and looked it up what it was. It's a malware/unauthorized app used to troll people. I was wondering why my party would always crash. Like I said, I don't do much on the xbox live platform apart from enjoying the games I've purchased. I never would engage in any illegal activity that would jeopardize myself or others. It's crazy the hacker I know did this, I reported his phishing message and he's still active on the platform. Xbox Enforcement is the bane of Microsoft. Steer clear of what you play and do. And be safe people.